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Business Lunch Podcast Episode Notes: The Profitable Path: Unleashing Business Brilliance with Marcus Lemonis
Episode Overview In this episode of the Business Lunch podcast, host Roland Frasier interviews Marcus Lemonis, a prominent entrepreneur and television personality known for his shows "The Profit" and "The Renovator." The discussion revolves around Lemonis's insights on wealth, business ethics, and strategies for success. Key themes include the importance of ethical business practices, strategic acquisitions for growth, and the personal responsibilities that come with financial success.
Key Themes & Insights
- The Responsibility of Wealth
- Wealth Equals Responsibility: Lemonis emphasizes that achieving wealth comes with the responsibility to give back and support the community.
- Generosity in Business: He advocates for being more generous than contractually obligated, fostering goodwill and a positive reputation.
- The Power of Acquisitions
- Strategic Growth Through Acquisitions: Lemonis shares his experiences in leveraging acquisitions to scale businesses effectively.
- Caution in Promises: He warns against making unrealistic promises during acquisitions, emphasizing honesty and transparency in transactions.
- Ethical Foundations in Business
- Maintaining Ethics: The importance of an ethical foundation in business practices is highlighted, advocating for values over mere profit.
- Long-Term Perspective: Lemonis encourages a long-term view in business, focusing on sustainable practices rather than short-term gains.
- Personal Experiences and Growth
- Vulnerability in Leadership: Lemonis discusses his personal struggles with insecurity and depression, emphasizing the importance of mentoring and supporting employees.
- Employee Well-Being: He places great importance on the mental, physical, and financial health of his employees, asserting that a leader's role is to nurture and support their growth.
- Business Strategies
- Tightening Operations: Lemonis suggests tightening administrative expenses (SG&A) during economic downturns to prepare for strategic acquisitions.
- Investing in People: He stresses the need for leaders to know their audience and maintain close relationships with employees to foster a healthy workplace culture.
Highlights from the Episode
- The Renovator Concept: Lemonis discusses his new show focusing on home renovations that also address underlying personal issues, showcasing how home life impacts business performance.
- Generosity Beyond Contracts: "You can always be more generous than the contracted terms."
- Emotional Leadership: "My sole obligation as a leader is to shepherd every single person to something better than when they came."
Timestamps
- 00:00 - Introduction
- 02:03 - Discussion on "The Profit"
- 08:26 - Future plans and new show concepts
- 10:33 - Business principles and motivations
- 16:21 - Insights on acquisitions
- 26:19 - The role of generosity in business
- 34:05 - Managing conflict and leadership responsibilities
- 43:27 - Importance of knowing your audience
- 48:49 - Stability in business practices
- 59:12 - Conclusion and reflections
Key Takeaways
- Strategic Acquisitions Can Accelerate Growth: Companies should focus on acquiring businesses that align with their values and objectives, ensuring a smooth integration.
- Emphasize Ethical Practices: Building a business on ethics fosters trust and long-term relationships, both internally and externally.
- Invest in Employee Well-Being: Prioritizing the health and happiness of employees leads to a more robust and resilient organization.
Resources
- 7 Steps to Scalable Workbook: [Access here](https://scalable.co/7-levels-assessment/?utm_source=business-lunch&utm_medium=podcast&utm_campaign=lead-gen)
- Book "Zero Down": [Get it for FREE](https://epicnetwork.com/books/zero-down/)
Conclusion This episode of *Business Lunch* offers valuable insights from Marcus Lemonis on the complexities of entrepreneurship, the ethical implications of wealth, and the importance of strategic thinking in business growth. Listeners are encouraged to reflect on their own practices and consider how they can implement these lessons into their business strategies.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Transcript
Automatic transcript. May contain errors.0:00We also want you to understand once you achieve that wealth, not if, but once you achieve that wealth, what is your responsibility as a human being? How much more successful would you be if you had lunch once a week with insanely successful entrepreneurs who shared their biggest secrets on how they think and achieve success? Grab your seat at the table because this is Business Lunch with Roland Frazier and Ryan Dice.
0:29Welcome to another episode of Business Lunch. And today's a snackable episode with Roland where he's going to get into some more tactical strategies that you can start using to live a rich and happy life. If this is the first snackable episode you're hearing, I'd encourage you to go back and listen to some of the other episodes that Roland has put out. And if you want to get notified every time we release a new episode, go to the new businesslunchpodcast.com website, and we'll send you detailed notes along with every episode. That's businesslunchpodcast.com, www.businesslunchpodcast.com. And you can sign up for the free email newsletter where you'll be able to get all the highlights and resources from the episodes.
1:04So let me ask this, is there anybody here who does not know who Marcus Lamanis is. Raise your hand if you do not know. You're lying. I can see the grin on your face. Okay, thank you. Love you, too.
1:22I used to be. I'm the non-profit now. He's the artist formerly known as the prophet. That's right. Yeah. So for those of you who don't know, Marcus has for several years been a fixture in our events as somebody that we really respect and admire and think has the servant's heart that we have to help other people. He's concerned about giving. He's concerned about serving. He's built several amazing businesses and is a fantastic entertainer as well on the shows, but the shows are shows with heart because he's helping people on those shows. And I think you just finished recently with season eight.
2:08Season eight finished last fall. Okay. And we just wrapped about a month ago, a new show, which is very different for HGTV called the renovator, where we go into people's houses and try to understand what's wrong with them. Interesting. And we use their house. Do you start with what's wrong with you? Close. But what happened is through COVID, I really started to learn that the common theme that was happening across businesses that were struggling is that at the root of that is that they were struggling with what was happening at home. Yeah. And I almost thought to myself that I should have years ago done it the inverse.
2:48and so we go into these folks home and we understand their money issues their relationship issues and we only use the renovation as the vehicle to uncover and unpack so I found a couple that you know the wife found out that the husband was hiding 200 ,000 of cryptocurrency oh wow and and and the folks at hgtv saw the show they were like wait um what what is this uh but the reality of it is that if you go inside of anybody's home, you learn a lot more about them. And when you see businesses sometimes, and business leaders sometimes struggling, you think it's their ineptness, and it's not. And you think it's their lack of effort, and it's not.
3:31Every single person in business has some baggage that we don't know about. Everybody in this room has baggage we don't know about. And so I wanted to pierce that veil a little bit to give people the level of comfort to discuss my business is struggling because my stuff at home is a mess. And so that's what we're trying to do, and we'll see what happens. So one season in on that now? We are eight episodes in. I'm going to be at your house next week. You said you wanted a new kitchen, right? I did, yes. Yeah, I did. We're going to do more than the kitchen, for sure. I like the metaphor. I like the metaphor.
4:06So why did you decide to end The Profit Show? Well, there's a couple reasons. One, my wife, who's here in the room somewhere, got tired of petty people being entitled. And think, you know, I'm a capitalist at heart, but I'm an altruistic capitalist. That doesn't mean that I'm going to give you everything that you asked for, and that doesn't mean that I'm not going to hold you accountable. It wasn't called the nonprofit. Right. Well, it's not even about that, right? When we get into business, the purpose of it is to really chart our own course. But this entitlement that some business owners have just started to wear on me.
4:48And there were too many people that, quite frankly, want to grow their business with the right process. So I'm working on some new business shows with a different network, a very big network that I can't discuss, that'll give me the ability to probably hold people a little more accountable. Okay. Started to feel a little regulated. Yeah? Can you tell us about the shows? Yeah, I mean, so we're looking at... Can you tell us what the network rhymes with? I cannot. It's not a streaming platform, I'll tell you that. Okay. And it's not the same home that I used to be at, which was NBC. All right. But I'm really looking at doing three different concepts.
5:28One, I believe that people do really silly things when money's around. Amen. And so we're working on a concept where we'll lock 12 know-it-alls in an empty and abandoned bank with a million dollars of cash on the table, literally in front of them. And they're all people who think they know the best way to invest. So you have NFT, crypto people, gamblers, people who trade cars, house flippers. Are my kids going to be there? No, they're not going to be there because you won't let them. I tried. But there are folks that we want to see the social experiment of how people behave when there's money in front of them.
6:10And so that's one concept. And it has a little bit of a big brother feel, but money's involved. Right. And the whole premise is to show people how people will act differently when there's money in front of them, including will they try to steal it? Ooh. like$20 because the cash is there. There's no security guards. There's hidden cameras, but will people try to steal a little bit? Interesting. The second concept that we're working on that is very near and dear to my heart is that there are a lot of people that are on the brink of financial disaster personally. Right. And they don't really understand that when they go inside of their home, they're really running a different sort of P &L.
6:48Money coming in from their income, money going out from their expenses. And there's this little dirty secret called the credit card that creates this bridge between the money coming in and the money going out, and it all seems fine until they hit a wall. Right. And so I'll immerse myself in their home and in their family, living with them, grocery shopping with them, understanding what they spend money on, and we're going to sell things, liquidate things, and change our life, including getting different jobs, getting a second job. And it's not meant to be a sad, sacky sort of approach. it's meant to inspire people that one you can't take control of your financial destiny to financial literacy in this country is a real problem we teach math which is one plus one but we don't teach people how to understand how money is a weapon and a tool at the same time yeah and then the third will feel um similar to what you've seen me do in the past okay except Except my wife had a strong hand in the structure of the show, which is we will no longer be making the deals in the beginning.
7:56We'll be making the deals not after we see the trailer of the movie. We're going to watch the movie, and then we're going to decide. Interesting. And so it's really all circled around business, but back to the same things, which are the principles of good ethics, good morals, good hard work, lots of sacrifice, first person in, last person out, and all the things that you talked about in those four squares, all those things that people don't think about, we need to do it in a simplistic way. That's really great. Outside of the entertainment, or at least of those entertainment things, what would you say you're most excited about that you're working on right now?
8:33Well, we have spent about$50 million, my wife and I have spent about$50 million setting up different success forums at various universities, allowing kids, particularly women and people of color who have not had an opportunity, to access the educational platform and then potentially access funds to start their first business to invest in something. And so we've been super blessed. Thank you. We've been super blessed with our primary business, which is we own a business called Camping World. And we've been super blessed by that. We have 14 ,000 people that are doing an amazing job. But there's only the two of us.
9:18And so we don't live off of much. We're not fancy people. We don't spend a lot of money. And we've both decided that if we could leave this earth infinitely better than we found it, that we're going to be in pretty good shape, at least regardless of what faith you have or what you believe in. At some point, we're going somewhere. I just don't want to go south. So we decided that that was a way for us to leave a long-lasting legacy that if we could change one person's life, we'd be in pretty good shape. That's really cool. What is it called? It's the Lemonade Foundation. Okay. And so we started last year.
9:55We surprised my alma mater high school. We went there on a Tuesday. We got the entire faculty together. It's a small private school that teachers don't make a lot. and we gave each of them$18 ,000 bonuses that day. And then we gave the school$12 million to start a really great program. And then a couple months later, we went to Marquette where I went to college and we built a$15 million student success center geared towards women and people of color. And we're about to announce a big gift at a university that was part of my childhood hometown in Miami. Oh, very cool. We're really excited about that.
10:32That's awesome. That's really cool. So the reason that Roland likes to put me on the spot about stuff like that is because the reason that organizations like his exist is because we, I'm going to say we because I feel like I'm part of your family. We want you to grow your net worth. We want you to grow your wealth. We want you to grow the number of employees that you have because you're giving them a roadmap for their own success. But I'll speak for myself, and he can decide if he wants to echo it. We also want you to understand once you achieve that wealth, not if, but once you achieve that wealth, what is your responsibility as a human being?
11:12You can buy nice things. You can have nice things. I'm a big believer that if you work for it, it belongs to you. If you own it, you decide what happens. If you have nice things, that's your business. But you can have nice things and do nice things. Yes. They can live together. They can do both. So we really want to make sure that that message is clear, and I know that's a big part of your message, too. It is, 100%. So why do you do what you do?
11:43Well, I probably, if we're going to get... God, I didn't think we were going to do this. This is my favorite part of our talks. I know. I probably do it to feel voids of insecurity. Okay. I am a terribly insecure person, and I suffer from depression. And so I needed to find a way to self-soothe. I needed to find a way to self-satisfy. I don't have a lot of friends. I don't have any kids. Both my parents are gone, so I'm an orphan again. And I use business as a mechanism and as a tool to self-satisfy. And it's not always good because sometimes I make business decisions for the wrong reasons. When I started doing the show, I wanted to really, I think, prove to myself that I was capable of doing something that everybody else said I could not, which is why most of us started a business because everybody said we could not do it.
12:47It's hard for me to talk about because it requires me to really open up the kimono and discuss the frailties of it all. But the reason that I usually do, and you always get me to do it more than others, is because we all have some sort of baggage. And business and the success that we can achieve in business supersedes any frailties that we will ever have. Your insecurities will never go away. No therapist can fix you. Because we're not broken. We're just different. But business allows me to cover a lot of it up. It keeps me busy. And I have some report card of success. What I learned, though, early on is that I use business for the wrong reasons.
13:36I used it for self-promotion early in my career. I used it to accumulate wealth. And then I would use that wealth to buy things that would make me feel better about myself. And it took me a while to learn that my motivations were misguided. It wasn't about accumulating wealth. It was about accumulating stuff that would mask these really ridiculous insecurities that even to this day, just like they exist. I wish they didn't. I'm embarrassed by them. I've tried to figure out how to solve them, but rather than spend my time on that, I decided that I'll just immerse myself in my business and other people's business.
14:2014 ,000 employees that they are my children, they're my responsibility. It's an interesting segue as we head into this weird period. You know, in the last week, I had that terrible devastation of laying off 600 people. It's emotional for me because... Yeah, you try to support everybody, you do everything you can, but yet you have to do that to support everyone and keep it going, right? Well, I have to keep the other 13 ,000. That's what I mean. 600 or 400, right? And for everybody here, as we look at both the opportunities and the challenges of going into whatever we're going into, what do you think are some of the things that, because you've been through a few.
15:11I've been through too many. What do you think are some of the things people should be thinking about? Well, there's really only two. Okay. And I had my earnings call this week. There's three, actually. One is you need to insulate your business from things that other people are going to try to penetrate. You are the steward and the protector of every asset, every piece of intellectual property, every piece of technology, and every person that follows you on a daily basis. You can call them employees. I call them our greatest asset. The second thing is, this is the moment where you better tighten your belt to a buckle that you have never experienced before.
15:53But for one reason. It's a reason that Roland will like. I love a downturn because it forces me to get rid of the shit I don't need. And it allows me to build capital in a war chest to go buy every other dumbass that isn't doing it. I grow my business at a much faster rate, a much faster rate in a downturn, because everybody else is pumping the brake and everybody else is running for cover. And the quicker you can get your SG &A, which I'm sure you're all familiar with that term, you're selling in general at administrative expenses, the sooner you can pull all those back in. every single dollar that you reduce in spending, unnecessary spending, you will be able to deploy in marketing your business to acquire new customers, and you will be able to acquire other businesses at a multiple that you may never see again in your lifetime.
16:54And so if you need to take on a little bit of extra debt that makes you uncomfortable, if you need to sell a few things that make you uncomfortable, if you need to take one less vacation or you need to buy one less thing that ingratiates your life for one purpose, and that's to build your business at a very, very fast rate. And most people think I'm nuts. In 2008 and 9, a third of the business that I own today was built on basically$20 million that I deployed in that year. So if I've invested, let's say, a billion dollars over a 20-year period of my company. One third of it was built on 20 million.
17:36One third. But you got to have the cash available. You got to be comfortable to take on the risk. You better have your expenses dialed in like nobody's business to the point that you're uncomfortable. You better eliminate all the frills from your life and every single dollar just goes into an account for M &A. Every dollar. Love it. That may or may not conflict with what you tell people. No, it's 100 % on board. But I'm here to tell you today, and I was excited to come here today, this is the moment. That's why I butted in to the earlier conversation. Those kind of events where you could come in next year to how do I deploy my capital?
18:15How do I lower my cost of acquisition? How do I drive more margin in my business? How do I lower my SG &A? How do I get more out of my people? this is the moment where whatever you spend on learning and growing and deploying those things it's going to pay you stupid money and if you are on the cusp of potentially wanting to sell your business every potential buyer is going to study one 12-month period the 12-month period where the world was collapsing and you were excelling and the multiple that you will get for your business will be infinitely higher because of your ability to display your recession-proof defensiveness and your willingness to take calculated risks and grow and your willingness to make sacrifices.
19:05Every buyer will study your behavior and your business's behavior in that period. 100%. And so there were three things? I said them all. Oh, you said them all. I just probably didn't say one, two, three. Okay. All right. So in line with what you're about? Cutting SG &A, taking care of your people, and making acquisitions like it's the most important thing you're doing. Okay, so I love acquisitions, one of my favorite things. We know, we all know, okay, that's why we're here, we know. But acquisitions, and this is where I love to debate it with you, acquisitions can't just be for the sake. No, absolutely not.
19:39You got to have a real plan, and that's why I want you guys to be here as much as you can. You got to have a real plan, and you got to have a real strategy. So Camping World and Marcus built on roll-ups, acquisitions of related companies that will help you grow faster. Would you share a little bit about kind of how you're using acquisitions for growth and some of the takeaways maybe you've had from all of this? Yeah, I'll use my big business because it's the easiest one. So, you know, 20 years ago, I decided to get into the, what people used to tell me was the redneck hillbilly RV business, which now everybody wants to have a piece of.
20:19I use acquisitions as a weapon of leverage. I know that the more that I can control the marketplace and the more that I can grow my market share, there's this really bizarre scalable thing that happens both on the top side and on the margin side. There is no benefit, and I hope this doesn't conflict with you. You know what? If it does, it's totally cool. Okay, good. I hope it does then. There is no benefit. You don't buy toilet paper cheaper and get your phone lines cheaper when you consolidate businesses. This idea that you're going to get these economies of scale. You remember that? They're almost never realized.
21:02Merger synergies. These economies of scale was like a 1980s term. Yes. In fact, I would make the argument that shit gets more expensive because our ability to control those small little things almost dissipates because we're worried about growth and not about the little things. What happens is our ability to control the marketplace with the consumer, particularly on the digital side, our ability to create products and services that are proprietary to us and disseminate them to a larger scale are bigger, and our ability to negotiate with our vendors because they become more reliant on us because they sold the same amount of products and services to the marketplace before, but if we become a larger consumer of their stuff, they become more reliant on us.
21:47And I don't want to be punitive. I'm not trying to hurt anybody, but I'm trying to extract value. And my counter argument to them is I want a better deal on X because you're going to get a better deal on servicing one customer instead of 10. So if I consolidate 10 people, you need less reps, you have less credit risk, you have less communication expense, and you can talk to one person. I want you to enjoy those savings, but you're not getting all of them. I'm getting some of them too. And so as you think about scaling, the reason that scaling in a like-minded industry is because you want to have like-minded vendors or like-minded consumers in that.
22:34That's where I believe you get scale. I love it. So the last time we talked and we were talking about a roll-up that we're doing right now. You said, I definitely want to take some time, and we've both been busy, to talk about some of the downsides and some of the things I've learned. What are some of the takeaways, some of the benefits and the risks in a roll-up in particular? I learned the hard way that when you're making acquisitions, you are in selling mode, trying to convince somebody else that your business and your acquisition of their business is going to be good for them. And I used to, early on in my career, almost create silver linings everywhere as if I wasn't giving them$25 million.
23:21I started giving them$25 million and then making all these other promises to them that I thought in my mind, I think it sounded good and I think at the time I probably thought I could do it. But in reality, I realized I was doing both of us a disservice. So that's number one. Don't make promises to people when you're giving them a lot of money that you don't really want to fulfill. If the transaction isn't right for them and it's not right for you and you can't be straight up like, I may not need your services. And if I need to pay you more now because that's the plan, that's fine. Or I'm going to need your services, but I don't need your nine kids.
24:02or I'm going to need your services but the way that you ran your SG &A or the way that you ran these other things we just culturally we don't see the world that way or the way that they treated their customers is inconsistent with how you're going to treat the customers trying to convince them that everything's going to be the same if you leave here with one thing today around M &A don't ever say it's going to be the same but I used to say it all the time and you say it don't say it because it's not true. Even if your intentions are good, it's not true. And we've experienced that on both sides.
24:36The other thing is I've had to borrow money to make acquisitions in the past. And I've convinced myself in trying to achieve a certain credit that I'm going to have all these pro forma adjustments. I stopped using pro forma accounting in any acquisition. Would you for anybody that doesn't understand what pro forma? Yeah. So you would basically, can I stand for a second? Yeah, absolutely. So you would essentially take the P &L of the business that you were buying, and you would go line by line, and you would try to convince yourself and your potential lender that you were going to put these synergies into the P &L that were going to yield a higher result of earnings than what you're currently achieving.
25:20So I'm paying$1 million for a business that makes$250 ,000. But I need you to know, Mr. Banker, when I go in there and I do my song and dance and I start making adjustments and cuts and I put my process in, the business is really going to make$350 so it's really a three-time multiple and your coverage is going to be great. And the reality of it is that when you close, at least in my experience, sometimes for about a 12-month period, it goes the other way. It goes the other way. Instead of it being$250 ,000, it's like$175 ,000. Because the people that sold it to you lied. They misrepresented stuff.
25:57Sometimes people leave. And so I think you have to go in and just accept trust, but verify, but accept the financials. Assume that in the first 12 months, don't tell your banker, but assume in the first 12 months, things are probably going to go backwards 10 % or 15%. You're going to put all your processes in place. and then they're going to move forward. So no more BSing yourself and kind of petting yourself on the back, telling you like, I'm not overpaying for this deal. The last thing is I've missed deals out of my ego because I had never done a deal at more than 4X or 5X. And I was like, I just, I'm not doing it.
26:40I'll just open up down the street. I'm not paying it. And the people that worked there were amazing and the business had been there for 40 years and everything was great and you didn't want to pay the premium. What I learned is you pay a huge premium for businesses that have proven that they are recession proof, that they can be nimble, that have a great standing in the community, that have a good employee base because that secret sauce that you're paying for, what you're buying, will probably make the balance of your business better. Absolutely. I missed out on a bunch of deals that way. I may have experienced that as well.
27:18A couple of things about what you said with respect to the promises. One thing that I'll tell people as a recovering attorney is that you can always be more generous. I'm glad that you acknowledge recovery. I do. I do. Yeah. But you can always be more generous than the contracted terms. But you cannot be less generous because you'll be held to the terms. Well, you can be less generous and even if you aren't held to the terms your reputation agree take the lawyers out yeah take the contract out your reputation is more important than that piece of paper i agree 100 and so i think that's great advice and i want to make sure everybody heard that you can always do more for people and you will be known as being more generous yes it'll be appreciated instead have expected.
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28:09And you're better off grinding at the time of the negotiation to get the deal right, even if you're keeping a little money in your pocket. But once you break it even by 50 cents, the other way, you're an asshole. 100%. And then they'll tell other people. They will tell everybody. And then your deal next time is built with suspicion. And then you'll pay a bigger premium on the other side. You will. And the other thing would be that if you are, with respect to the bankers, if you are painting too rosy a picture, you might find yourself with covenants that you don't want to live with because they're saying, well, this is what you said.
28:47So we're building this in as your debt to equity ratio or something like that, that if you go below that, then bad things happen. Let's talk about covenants. Yes. So I don't do deals with covenants. Okay. I'll do personal guarantees. Okay. And there's a difference. I'd rather keep pressure on myself in a covenant light deal that I know that I can sit down at the table and work it out because there's no tipping point. But when you sign up for covenants, sometimes you have no control of the tripping of that covenant. COVID was a great example. No kidding, right? Okay? Nobody could have ever expected that the world would come to a crash that way.
29:29And I knew a lot of people who unfortunately lost their business because covenants tipped over. And the kind of lender that you go out and get money from matter. If you're going to go out and get money from a lender who also owns equity in businesses, what they're essentially telling you is, we're comfortable lending. Why? Why? Because we're comfortable owning. So you'll find that in the private equity world, covenants are there for a reason. And the stress test is there for a reason. It's there for control. In my opinion, it breaks the entrepreneurial spirit because a dude in an office in some city that has no frigging idea what it's like to put the first deposit on a credit card and sign for a lease and not be able to make payroll has no idea how that works.
30:22is more than happy to own your very high-valued business. Right. They almost, in my opinion, structure deals going, yeah, when we go to credit committee, we say to ourselves, if they trip, are we okay owning that business? And if the answer is yes, don't do the deal. I'd rather you paid a higher rate from a conventional bank with an honest conversation that you will stand behind it personally, which a lot of people are like, I'm not giving a personal guarantee. It's like, well, you kind of are, no matter what, because they're going to take your stuff. Your stuff is your business. Okay, they didn't take your house, and they didn't take your bank account, and they didn't take your car, but if they took your business, most of us would rather have our business than our house.
31:07I'd rather live in my business. This is the honest truth. My wife's going to freak out when she hears this. If you gave me a choice of losing all of my houses and all of my stuff or my business, I'd be like, I'll just sleep on a couch at the office because my business will regenerate itself. Yeah, exactly. That's a no-brainer. I could buy another house. I can't buy another business. I don't get when people let those go. That's why we're in the RV business. We could drive away. You can live in your business. Yeah. I love that. On the acquisition, kind of sticking with that. Oh, can I just finish one more thing?
31:41Please, yeah. The other reason I don't like covenants is because a lot of people sign up for bad debt deals because they don't want partners. Yep. it's okay to have partners. I have partners. I took my business public. I have a bunch of partners. It's a little bit of a pain in the ass because you've got to file paperwork and answer reports and you're accountable to people. But being accountable to people is actually a good discipline. I think it's a good discipline, yeah. Because it makes you pay attention to stuff and you have to answer questions and you get annoyed. And you get challenged. But equity, 80%, owning 80 % or 20 % or 30 % or whatever it may be, is a lot better off in the bad times than having the lender take stuff.
32:19Yeah. So let's not have a lot of crazy covenants. Let's be okay with a higher interest rate and let's be okay with having partners. If you can scale quicker with partners, why not do it? Well, let's talk about partners for a minute then. So what do you look for? How do you identify what might be a good partner versus a not so good partner? Somebody that's smarter than me. Okay. And how do you figure that out? Well, when they ask me questions that I don't know the answer to. Okay. And they're not stupid questions. They're good questions. They're like, tell me pi to the 75th decimal. Not a good question.
32:53They challenge me on the way I think about people. They challenge me the way I think about how I communicate to the consumer. They challenge me. And maybe they're not totally right. But they bring a tribal knowledge from other industries. Or they bring a tribal knowledge of their own experience to the table. So that's sort of number one. I want them to be smarter than me. I also want the partner to bring additional resources to the table that are more than just money. I want them to bring maybe their own portfolio of companies that can add value to my business that I could either sell to or buy from where this web is going to start to build itself.
33:36I think the last thing is that I want them to understand the time horizon and the goals that I have and be okay with it. And I made the mistake, and I'm grateful to them. So they may be in the room. I don't know. But I will never get into a deal where a partner has a very tight time horizon that doesn't line up with mine. because all you're doing is inevitably going to run into some sort of conflict where they say, it's been five years, I need my money out. And you're like, I don't want my money out. And they have some sort of Chinese option where they can buy and you can sell and things get crazy.
34:21And then you get forced to sell your business or take it public. And a lot of crazy stuff happens. You really want to find people that family offices are great. People like yourself who understand that. and you want them to just agree that there's a time horizon that works for everybody. Speaking of family offices, have you ever thought about that? I would be a terrible family office investor because I'm an active investor, not a passive investor. And I always tell people, they're like, we'd like you to invest in our business. I'm like, no, you don't. You just don't. They're like, why? Because I want to be involved.
35:00They're like, no, we're totally good with that. I'm like, I promise you. You're not. I'm a better 100 % owner or majority owner. I'm not a good minority owner because I want to drive the car and be in control of my own destiny. That's why I don't own any stocks in America other than my own. I don't own one stock. I don't want to rely on, you could be super smart, but I just don't want to rely on you. Also, I trust me to get the returns I want. But if I mess up, I take responsibility. I can hold myself accountable. I like that a lot. What did you learn about yourself during the pandemic that surprised you?
35:43That I didn't need as much as I thought I needed everywhere. Interesting. Including inside of my business. I also learned where my deficiencies were. I was not as much into technology and communicating with consumers in a rapid pace. And I had to overspend to accelerate our ability to communicate with consumers. We were behind the eight ball digitally. From a digital marketing standpoint, we were behind the eight ball. And the way consumers started to transact just changed. I had overbuilt big facilities. People didn't need to come in. They didn't have to communicate a different way. I had overbuilt big marketing staffs and big marketing budgets that I didn't need to.
36:34And I realized that I was my own worst enemy prior to that. I used to tell people, I don't invest in technology, and I don't do a lot of it because I don't understand it, which seemed kind of silly. So I really changed and pivoted the way I thought about that. And I also changed, as I said to you, the way I thought about my own stuff. I just didn't need as much. When we all got locked up, we were like just with our families. And it was like life seemed a lot, I'm going to be honest, it seemed a lot simpler. I was a little lonely because I'd like to be in my office and see people. But we just didn't need as much.
37:12My business got a lot tighter because I would go back to the office and be like, we don't need that. We don't need all this. I'm sorry, sir. We don't need you. Thank you. And we're not going to do business like we used to. Okay. That I think I learned more than anything. And so how are you doing business now differently? I brought in a bunch of engineers. Okay, interesting. In a non-engineer type business to document every single process and every single deficiency in my business that even I still argue to this day. And they'd say to me, you could argue with us. It's just like it's right here.
37:48And so I decided to bring in 30 different engineers across our entire platform in a business that didn't have one. What kind of engineers? So process engineers, people that really understand how things have to work and where the efficiencies are or are not. I'll give you an example. A regional manager historically was an over-promoted manager who had done well. Right. And it was like this Peter principle, like, oh, they did good in one side of the business so they could do everything. What I realized is what I need is professional managers who documented things and who understood how to run it better than we ever did.
38:28And even if we didn't end up pivoting our business to that thesis, it forced us to analyze and ask questions. So what I did is I took five million dollars out of our marketing budget and put five million dollars into our process budget. Interesting. And the business got faster and stronger and the cost of acquisition got lower and the margins got better and the SG &A got better. And it was all things that I could have never figured out for myself. So for everybody here that's thinking that sounds really cool, I'm not sure exactly how to find one of those people or how to implement that. Corn Fairy can help you find one.
39:06Yeah. And you're going to spend way more than 100 grand, my friend. I know you told everybody you're spending. I didn't want to make it sound too bad. It'll be like a half a million. I know what it is. Yeah. Yeah. When he gives you a number, when he gives you a number, he's probably trying to make it relatable to all of us. Okay? Because the number may not be 100 for you. But there are outside resources, like the one we're in today, and like outside firms that I used to shy away from. Me too. Same here. I would look at those folks and be like, I'm not paying a consultant some money. Yes. Because it's so...
39:39Consultant was a dirty word. I was like, you know what? it's kind of like, it's like temporary labor. I don't have to take on the fixed expense. I get the immediate gratification of learning what I need to know. And then I can thank them and say goodbye. It was my ego that stopped me from the longest time from doing that. Cause I was like, I can find that person. I don't need these people. And, or I don't want to be told that I'm wrong. Yes. Yeah. That's a hard thing. Yeah. Do you use recruiters? We do, but I, we use a combination of internal and external. Okay. And we're building a lot more platforms because we have so many different types of employees that we need to have different types of recruiters.
40:16It is the single hardest thing in any business is to find the talent. And what we've started to do is these assessment tests of really understanding what's the kind of profile of person that we're looking for. What are the disciplines and the characteristics of that successful person in that job? And how are we mishiring that? Right. We do a lot of mishiring because we're like, well, we think the person should look or sound or act like this. When the reality of it is you take these assessment tests and they're like, no, no, no, no, no. If you look at your top performers, this is the personality traits and the characteristics of them.
40:55Just go find those people. Right. Are there any particular assessments that you're using that you find to be effective? The smart people know that. Okay. But I will come back to you when we come back next time. I will bring you the Rolodex of stuff. That's awesome. I know it's 1.5 million a year. Yeah, okay. That's good. But the attrition was costing me 3.5 million. Yeah, absolutely. I want to make sure you caught that. I spent 1.5 million a year, which I choked on, but I ended up saving through inefficiencies and attrition. That's people leaving and me having to hire people and teach them again, 3.5 million.
41:31Who do you hire in your business? Like what positions? Well, I tend to hire the server at Red Lobster that I think is going to be a great salesperson. You joke, I mean, you're laughing, but I am always recruiting. I am always recruiting. And I look for people from different industries with different skill sets that are going to bring something new to the business. I like that. Do you have a kind of a wish list of new things to bring, or is it just opportunistic identification? Yeah, forgive the vulgarity, but I have a no asshole policy in my business. We like that policy. Well, we like it, but we sometimes struggle to live by it.
42:21Yes. Because they're top performers, because they make us a lot of money. But what we don't understand, and I want to make sure everybody's paying attention to this, the no asshole policy is very clear. It applies to everybody regardless of how they perform. Because what you can't see hidden behind the performance of the bad person is the collateral damage that they create around them and the inefficiencies and the turnover and the lack of production that happens around them. And we think that person generates this much in marketing fees or that person generates this much in whatever it is business that you have and you don't understand the collateral damage.
43:04And people will walk into our office and say, hey, Joe's got to go. Hell no, Joe's not going. And when a lot of people start telling you that Joe has to go, and I'm sorry if you are named Joe, Roland has to go. You really need to take your time as a leader. And I'd like to segue a little bit here. Let's do it. You need to take your time as a leader to really listen to what's happening in the marketplace. when our business starts to grow we all have a tendency all of you have a tendency to remove ourselves from the little details remove ourselves oh I'm just going to hire better people and they're going to run the business for me and one of the conflicts that has happened in sessions that I've been in with you is that I want you to work on your business and not in your business we don't agree on that.
44:00I'm a micromanager of my people's life, not a micromanager of their tasks. And what I mean by that is I spend a lot of time understanding where their mental health and wellness is inside of the business, how they're doing, what's happening with them in terms of how they're interacting with other people. I spend more time on micromanaging the culture, not what's happening on the assembly line. And I think sometimes when we remove ourselves from that, we don't have our pulse on it, the business starts to deteriorate in ways that the P &L won't show today. When you're going to sell your business and people start doing due diligence, like you do, they don't ask the owner a lot of things.
44:49They tell the owner, I'll be back in an hour. And they start walking the production floor. They start walking the labs. They start walking all these other things, and they start asking questions. Hey, what's it like working here? It's all right. What's been your growth in the company? I haven't grown much. Well, what's your wage growth like? I haven't received a wage in five years. And if you think that a potential buyer of a business isn't paying attention to those answers, then what they're doing is they're paying attention to the health of the DNA of the business that doesn't show up on paper.
45:25So in order to avoid multiple compression, value compression in your own business, I'd like you to go back over the next couple of months and re-immerse yourself and ask the questions of your own business that you would ask of a business that you would buy. You may not like the answer. Also, try to have some other people do it. including third parties. I brought in a few third parties to do assessments, and I was definitely scared that they were going to tell me how screwed up we were. And they did. And the reason that I was shocked is because when I would ask the same questions, I would get a totally different answer.
46:11They're not going to tell the boss or the supervisor how bad Susie is because they would worry about the repercussions. So spend a little money on having third-party assessments come in and prepare yourself for very bad news. Yeah, I like that. Do you maintain like ENPS, like employee net promoter score or any of those kinds of measuring things? We do. Okay. Do you find them to be effective? I find them to be effective, but I also find that my staff tends to be reactive and overcompensate. and they get a bad score, and they forget that it was December and business was a little slower, or they forget that, you know, the pay raise didn't go the way they thought it was going to.
46:56Net promoter scores in the business are a good guide. Yes. But they're not the Bible. Right. And you can't overreact. And a lot of companies tend to do this. We better change our benefits. Right. We better give people Fridays off. And it started to happen a lot during COVID when the NPS scores would happen around this work-from-home model. People will not be happy if they have to come back into the office. I said, okay, I guess we'll just let people stay at home. How'd that work out? Not good. Not good. And it wasn't about their productivity. Their productivity was actually, oddly enough, slightly better.
47:36But it was the culture that started to break. because they weren't communicating with each other and their relationships weren't built. And I didn't know that you had a kid and I didn't know that your wife got cancer and I didn't know that your son almost died. And so my empathy and my sympathy and my warmness towards you didn't exist because I didn't know. And then the culture started to get cold and then it started just to feel like a job and nobody could figure out why it happened. we would get on a zoom with somebody and they would seem a little like placid and they're not obviously on a giant zoom call going to tell you like they found out that they were diagnosed with some terrible thing and if you don't get a chance to be with people and read their body language you don't do it right i'm grateful for all the people that are here on zoom but you need to get your ass here right yeah because you can't feel what we're feeling in this room because as I talk I look around the room and I can see who's paying attention who's not I could see who's engaging who's not I could see who's shaking their head and who's not and I adjust based on that number one thing to be an owner of a business the number one thing is to know your audience whatever that audience is and you can't know them if you're not with them You can't know them if you don't show a little bit of yourself at the same time.
49:11And you can't know them if you don't ask them. And you can't ask them if you're not with them. That's ultimately, I think, how you build value in the business. I like that. From a leadership standpoint, what do you feel your obligation is within the companies that you've got? And how do you nurture and promote leadership for the people under you? My sole obligation as the leader of any business is to shepherd every single person to something better than when they came. To shepherd their financial health, to shepherd their mental and physical health, and to shepherd their family's sort of trajectory.
49:55I take that a little too seriously because I get involved in people's business. I call them at six in the morning and asking them if they're at the gym. because two years ago they were diagnosed as overweight with high cholesterol. And I know that they have two kids at home. And he or she is the wage earner. And if something happens, their whole world is going to collapse. I take that burden on to myself. It's the greatest. The one thing that people ask me all the time is, how do you measure financial success? And I said, well, I don't measure it through my own financial success. I manage it through the average wages that I pay on an annual basis.
50:38So I measure at the end of every year the number of employees and the average wage. And I don't think anybody in my company even knows that I do this. I take the number of employees and the total compensation and benefits that we paid out, and I divide it. And if I see that we don't have growth every single year, I make that my burden. Because costs are going up. And some people would look at that and say, I'm paying too much. I need to pull back. If somebody's wage, the average wage went from$43 ,000 to$44 ,000, we probably need to look at doing something. And that's the wrong way to look at it.
51:19I agree. The right way to look at it is, wouldn't you want, and you and I have talked about this, wouldn't you want people to feel like their personal financial growth was attributable to you sir what is your name um in the blue shirt yes jerry okay not you you the guy that has hair like me. Sir, right there. No, no. Nope.
51:51We don't have the box. Stand up. What is your name? Here you go.
51:59Come on up. Please.
52:07He did a good job of trying to get out of that. I mean, I really like that. Oh, that guy? That guy?
52:15How are you? Good. Nice to meet you. Nice to meet you. What do you do? I'm a real estate investment company in Australia. Okay. Do you live in Australia? Yes, in Brisbane. You came all the way here to be with him? Yeah. Yeah. How long was that flight? 14 hours Brisbane to LA and then three hours to here. And when do you leave again? On Wednesday. So you're here for some other things as well? Yeah, well, if you're going to fly all the way here, you might as well hang around. And my friend Chris is also, he's the same. Same business? No, we're both entrepreneurs in Brisbane, different businesses.
52:52Okay. You didn't seem, you seemed like you were distracted. I was listening. Were you? Yeah, relating it to my own business. So I'm listening and then my eyes are down because I'm thinking about how it applies to my business. How does it apply? Yeah, I think it's very true. Actually, I'm thinking right now we've got some pretty hard inflation in Australia as well, very similar. I think it's like 9 % is tracking for this year. And I was thinking about my own staff and I'm like, yeah, you know, they've got mortgages, they've got things and I'm thinking we really need to look after them and give them a pay rise.
53:28And then I'm like, well, then we're going to have to put prices up or something to cover that as well. And yeah, so that was what was going through my mind right then when you were talking. Have a seat.
53:39You sit down, Roland. Okay.
53:46Based on, isn't that accent awesome? Based on valuations of businesses, this is a question. Is the value of a business going to be higher or lower if the retention and the tenure of the employees is 10 years and the business makes a million dollars a year, or the employees have a tenure of about one and a half to two years and the business makes$1.4 million a year. In an exit, what will a buyer pay a greater overall purchase price for? And be honest if you don't agree. Let's poll them by hands. Hands up on the first. on. So option one is a million dollars a year in earnings in net income, EBITDA, whatever your metric is.
54:47And the average tenure of your employees is a year and a half. Or a million, or so it's a million, a million four, excuse me, 1.4 million a year in earnings. And the average tenure is 1.4 years or the business makes less because it has a higher payroll of a million and the tenure is 10 years what's that stand up you're you're gonna be uncomfortable here you you're the buyer be honest don't bullshit thank you with the one that makes more money can i throw this so everybody can hear because the people at home won't be able to hear. Let me review one more time. Number one is makes 1.4 million. The average tenure is 1.4 years.
55:37Option two is the business makes a million. The tenure is 10 years. Personally, I would go with number one. Making 1.4 million. No, no, no, no, no, no. One. Oh, sorry. Option two. I want the people. I want the people. I want the people. I want the people. Does anybody have the courage to disagree with that? Come on up.
56:04You got to, no, come up means like up here. With us. Because we're all here trying to figure out how to scale our business. And we're all here to scale it for a potential exit at some point. And we all know the value we want for our business. And the only way a deal gets done is if the buyer and the seller agree on a value and the deal gets done. So as it, hi. Hello. Come on up. I'd like to have an open debate, and I'd like you to debate it with Roland. Oh. No way, I can't. What do you mean no way? Why do you think you're paid to come here? I can't win debate with him. You can do it. Okay. Why I chose to disagree with him is, see, when the employee turnover ratio is, you know, tenure is 10 years, but top line is 1 million only, that means two things.
57:06Number one is they are not growing aggressively, number one. With 10 years, that culture has been set. we're not talking about growth so let me help you here for a second we're in a moment in time okay it's friday afternoon we're looking at two p and l's two financial statements at the bottom of that financial statement is net income that's the profit right not revenue okay okay okay net income one has one million dollars of net income we don't know what kind of business it is it Doesn't really matter. They could have had 100 % growth. We don't know. Okay. $1 million. And the tenure of those employees is 10 years.
57:54Okay. The other one has$1.4 million in net income. It makes$400 ,000 more in profit. Okay. But the average tenure of those employees is 1.4 years. Okay. Okay. But based on this information, only if I need to take decision, I would go with that option A that 1 million with the tenure of 10 years of employee okay thank you for agreeing I think you all are totally full of shit and let me tell you why I know you're going to say why because ultimately we're capitalists
58:35we're capitalists and we all think we're smarter than everybody else which is why we're capitalists okay let's just not We can all be nice and humble and all these things, but we're capitalists. And we have to correct ourselves away from that logic. We have to correct ourselves away from that logic. Because if I'm going to get bank financing, I need the EBITDA to support the purchase price. If I need bank financing, I got to make sure that the wages are in line. And the reality of it is, is that if I was selling a business or buying a business, stability and a higher multiple is better than instability and a lower multiple.
59:18Can we agree on that? Can you agree on that, ma 'am? Okay. So I want to make sure that you go back to your business, whatever it is, however many employees you have, and you take your total compensation for the year, and divided by the number of employees, and you take your total compensation divided by the number of employees last year and the year before. And you tell me, and I'm going to have you email me, did your number go up every single year? And did it go up because your revenue went up? Or did it go up because you passed on some of those earnings to them? Then I also want you to tell me what the average tenure is of your employees.
1:00:05and I want you to pick people at the highest level and I want you to track over five years what happened to their wage. It's a really interesting study in how we think about our people and so he's this all started with him asking me the question how do I determine financial success? Financial success is not determined by my P &L it's determined by their P &L, their individual w-2 which is their source of revenue their source of income if you can't do that it's a problem and if you can do this over time when a potential buyer comes in and you can say to them look i came up with this thing at roland's session or you can even take credit for it i came up with this idea and i want to tell you before we even get into talking about price or value, I want to show you something.
1:01:04If you do this deal with me, I need to know that this is important to you as a buyer. I measure our company's success on the growth of our employees' own wages. Now, there may be a year where it dips because the economy gets crushed, and depending on how you pay people, they may go backwards a little bit. But over a five or eight your period, you can't run from the truth. The$2 billion valuation that you got could be three a couple of years from now, even if your revenue and everything stayed constant, because the viability and the stability of your business really mattered. That is how I extract value out of companies.
1:01:47That's how I look at it. May not be right, but it's worked. It's been okay for me. You're doing okay. I'm doing okay. I like it. So when you go back, if you find that you don't see any growth, I'd like you to dip a little bit into your earnings. 1%, a half a percent, something. It doesn't need to change like any sort of big thing. And just say to people, I'm going to give you a raise. Best way to build stability, give people more money when they don't ask for it. When they don't ask for it. Give people money when they don't ask for it. Okay? So, yes. If you don't mind, with your kind permission, can I ask you one question only regarding this?
1:02:32No, regarding this, the information which you gave. See, based on the information which you gave us... Can you try that? Overtime sign off? One second. Based on the information you gave us, which one would be the better? 1.4 or 1 million? For me? Which one you would pay more? I would pay probably one or two times more in a multiple for a business that I knew there was people that were going to be there 10 more years. Because the most difficult thing to replace in an acquisition, right, the most difficult thing to replace in an acquisition is where do you get the tribal knowledge of the business?
1:03:07And if you do that, you could buy businesses that you aren't that familiar with. What I've learned is I can dabble in things that I'm not a subject matter expert. Because I can pay people to be subject matter experts, and I can say to them, you have 10 years of history? Great. I'm going to pay you even more because I need you to be here 20 years. Then I don't have to invest the time. If I get a deal and I buy the thing cheap and I'm thinking that there's 1.4 years of tenure, how much time am I going to have to spend there? And what's that cost? Yeah. Does that make sense to you? 100%. Absolutely.
1:03:43Thank you. Thank you, sir. Thank you. Thank you guys for coming up. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Let's give Marcus a giant hand. I just think it's been awesome having you here, as always.
1:04:01Thank you, man.
1:04:06Before we leave, I want to make sure that everybody either wrote this down or took a mental note. What are the three things that we started out this conversation with that we're going to do to scale our business? What are the three things? Insulate from the outside. How much? One notch. As tight as you can. One notch. That's what I thought you said. No, I said as tight as it'll go. Oh, okay. Tighten our belts. Look at our SG &A. How many people in this room need help understanding how to manage their SG &A? So the rest of your SG &A. How many of you honestly need help with that? There you go. Because I would love to come back at some point and really do a little session on how to think about SG &A and what the ratios are.
1:04:58They apply from industry to industry. Okay? What's the third thing? Hoard cash from those SG &A savings and buy everything that you could buy that's in your flywheel. Buy everything you could buy that's in your flywheel. And you're going to find that if you pull up a bunch of acquisitions, you're going to think that your infrastructure can't handle the absorption and the integration of them. If you have to spend a little bit of money to staff up, do that. Because the multiple, the arbitrage, everybody know what the word arbitrage is? the arbitrage is unbelievable. It is. Okay, those three things.
1:05:41Thank you guys. Thank you. Thank you.
1:06:00Hey, Roland Frazier here. If you're looking for a way to grow your business exponentially, to get more customers and ultimately increase your wealth. There's no faster way to do it than to acquire other businesses that already have the customers, products, services, teams, and media that you want. If you wanna double your sales, just acquire a company that has the same sales as yours. It sounds simple, but far too many people end up starting new businesses that fail and forget that they could skip all the hard stuff and just acquire one that already exists. There's a reason why private equity firms, family offices, big companies like Apple, Google, and some of the smartest entrepreneurs on the planet do not start new businesses from scratch.
1:06:42They acquire already successful businesses. And when they do it, they instantly increase their sales, their profits. If they want market share, they increase that. They can get new products and services to offer all instantly. Hey, look, 90 % of new businesses fail. 90%. Why not acquire an already successful business and increase your chances of success by 900%. What most people don't realize is you can acquire highly profitable businesses with no money out of your own pocket in pretty much any country in the world, regardless of your credit and without having to go find a bunch of investors or needing any experience.
1:07:19Look, I've been acquiring businesses for over 30 years now, and I cover the whole process in my epic investing strategy training, and I want to give it to you 100 % free. Just visit businesslunchpodcast.com forward slash epic to get your free access to my epic investing training right now while it's available.
1:08:00in the Epic Deal Fast Track. If you've been thinking about buying a business, but you keep getting stuck, whether it's finding the right deal, structuring the financing, or negotiating with sellers, you are not alone. Too many people waste months, even years, just thinking about acquiring a business while the real opportunities pass them by. The Epic Deal Fast Track is not another course. It's actually an implementation program, and it's designed to get you from the idea to the acquisition in just 16 weeks or less. We work with you one-on-one to help you find, fund, and close your first or next deal.
1:08:37And once you do, we're going to plug you into our elite Epic Board community so that you can keep scaling through acquisitions. We install three powerful systems in your business. The first is the deal flow engine. So you always have high quality off-market deals coming to you. Number two, we give you our offer and funding system so that you can structure offers that get accepted and fund them creatively many times with no money out of your own pocket. And number three, our closing and integration system so that you don't just buy a business, you actually successfully run and scale it once you have acquired it.
1:09:11Plus, you'll have direct one-on-one support from an Epic Deal advisor every step of the way. And that's people that have actually come up through the system and done these deals themselves. That's the only way to become an Epic Deal advisor. And if you're serious about acquiring a business this year, don't just sit on the sidelines. Just text I'm in to 334-458-9034 and we'll get you in. So text I'm in to 334-458-9034. We'll get you in. No fluff, no wasted time, just real deal making from people that are actually out there doing deals right now. I'll see you there.
From the publisher
Join us in this captivating episode of Business Lunch as we welcome Marcus Lemonis, a renowned entrepreneur and TV personality from shows like "The Profit" and "The Renovator."
Marcus shares his profound insights on achieving wealth and the responsibility that comes with it as a human being. He unveils tactical strategies for living a rich and fulfilling life while encouraging listeners to learn from insanely successful entrepreneurs through regular lunch meetings.
In this episode, Marcus also delves into the power of strategic acquisitions for business growth. He emphasizes the need to be cautious about promises made during acquisitions and how being generous with others can pave the way for lasting success.
Furthermore, Marcus shares his experiences with scaling through acquisitions and the significance of maintaining an ethical foundation in business.
Discover the keys to financial success, scaling your business through acquisitions, and the importance of nurturing a strong ethical core in this thought-provoking episode.
Tune in to "Business Lunch" with Roland Frasier, and grab your seat at the table for some valuable entrepreneurial wisdom.
HIGHLIGHTS
"We go into these folks' homes and understand their money issues, their relationship issues, and we only use the renovation as the vehicle to uncover and unpack.
"You can always be more generous than the contracted terms."
"This is the moment where you better tighten your belt to a buckle that you have never experienced before."
TIMESTAMPS
00:00: Introduction
02:03: The Profit
08:26: What's Next?
10:33: Business For The Wrong Reasons
16:21: Acquisitions
26:19: Generosity
34:05: Conflict
43:27: Take Your Time As A Leader
48:49: Know Your Audience
59:12: Stability
CONNECT
• Ask Roland a question HERE.
RESOURCES:
• 7 Steps to Scalable workbook
• Get my book, Zero Down, FREE
To learn more about Roland Frasier 👉 https://msha.ke/rolandfrasier/
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💼 LinkedIn: https://www.linkedin.com/in/rolandfrasier/
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Roland Frasier is co-founder and principal of three current Inc. Magazine fastest-growing companies and he has founded, scaled, or sold 24 different 7 to 9 figure businesses ranging from consumer products to industrial machine manufacturing companies with adjusted sales ranging from $3 million to $337 million.
Currently growing Scalable.co,...
