Design for Good | Chief Design Officer, Cat Drew, on Turning £1 into £20 Through Design

16 Jul 2026 · 1 h 17 min · 20 chapters

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In short

Kat Drew, Chief Design Officer at the UK Design Council, argues that design is both a problem-solving approach and a measurable business/government lever for economic performance, social outcomes, and climate/biodiversity action. She traces Design Council’s evolution from post-WWII product-quality promotion to public-sector design adoption and the “design for planet” mission, then gives practical ways to persuade CFOs, policymakers, and teams using outcome metrics and stakeholder-aligned arguments.

Guest background

Kat Drew is Chief Design Officer at Design Council (a UK government-established design body, founded before the end of WWII). She previously worked in government for 10 years and leads design initiatives including the Design for Planet mission and related skills programs.

Key claims

A pound invested in design can return £20; design maturity correlates with business effectiveness; most businesses use design only for “end-stage” aesthetics/marketing, while public sector leaders use it more strategically. Designers can reduce environmental impact because 80% of a product’s impact is determined at design stage.

Notable examples

Decathlon lightweighting (63% carbon reduction; +220% sales); net zero living user-centered design (1 to 7.8 ROI; 50% to market within a year); Salford wetlands (natural flood defense, biodiversity, recreation, local revenue); Staffordshire family/children services (155 additional vulnerable families identified).

Written by AI. May contain mistakes. Listen to the episode to check what was said.

Chapters

Tap a time to open that second in VO

The Journey of Design Council

0:45 to 2:12

Kat Drew shares the history and evolution of the Design Council over 80 years.

“Yeah, looking out at lovely sunny London and excited to share some of our history with you.”

Design's Economic Value

2:12 to 4:55

Discussion on how design can yield significant financial returns for businesses.

“Yeah, I haven't been around for all of those 80 years, I should say.”

Communicating Design Value

4:55 to 7:31

Insights on how to effectively communicate the value of design to businesses.

“So this is a really nice, I suppose, transition that any creative and designer goes through their career of realizing how powerful design can be and overall what we live through as a design industry.”

Bridging the Design-Business Gap

7:31 to 11:47

Exploring the disconnect between design and business understanding.

“in advanced manufacturing, in healthcare, in how AI is adopted by organisations, in infrastructure.”

Practical Steps for Designers

11:47 to 14:00

Advice for designers to advocate for their value in organizations.

“And that means for the designers, they've got to be really au fait with how they can talk to their CFO about triple bottom line and those sorts of issues and not just about kind of the product itself.”

The Role of Design in Business Revenue and Sustainability

14:00 to 18:28

Explore how design can drive revenue and sustainability in businesses.

“through either increasing the revenue or cutting costs.”

Challenges in Government Policy Making

18:28 to 19:19

Discuss the unique challenges of integrating design in government policies.

“What did you find from working with governments and policy makers in terms of what kind of arguments work for them compared to commercial businesses?”

Economic Value of the Design Sector

19:19 to 22:45

Learn how the design sector impacts the UK economy and public services.

“But also we might be talking to the Department of Transport about how do you use good design to help make a national railway, which offers really, really good passenger benefits.”

Metrics for Measuring Design Impact in Government

22:45 to 28:00

Understand how to measure the impact of design in public sector initiatives.

“And I love that we are getting to the nitty gritty things of what we actually could bring to the stakeholders that we have conversation with or for solid proof that this all works.”

The Role of Design in Government Priorities

28:00 to 31:39

Learn how design can balance conflicting government priorities for social good.

Show all 20 chapters

The Vocabulary of Design

31:40 to 36:23

Explore the importance of language in discussing design and its impact.

“So we have something called the design value framework which is a simple way of kind of looking at all those potential values and just the start of the project going which ones can we possibly achieve through our work.”

Design for the Planet Initiative

36:24 to 42:00

Discover how designers can contribute to sustainability and environmental awareness.

“vocabulary, but as you said, still promoting the value of design.”

Episode Discussion

42:00 to 56:00
“we're about to launch in October our learning lab where we are going to be offering different free different kind of CPD, green CPD.”

Reimagining Design Education for the Next Generation

56:00 to 1:03:48

Explore how design education must evolve to meet contemporary challenges and values.

“I have a question about the new generation of design and the young talent.”

Building Sustainable Design Practices

1:03:48 to 1:10:00

Learn about the importance of systemic design thinking and creating sustainable practices in design.

“I mean, this is a perennial challenge, but I think there are some ways of doing it.”

The Importance of Partnership in Business

1:10:00 to 1:10:45

Learn how genuine care and relationship building create lasting partnerships.

“And yeah, and you can see it as a kind of a biz dev strategy as well.”

Design's Role in AI Adoption

1:10:45 to 1:11:58

Discover how design can influence ethical and sustainable AI practices.

Bridging Careers to Purpose-Led Movements

1:11:58 to 1:13:15

Explore how to transition into purpose-driven organizations and make an impact.

“So if you want to make a difference right now, it's a really great time to start doing it or create your own organization that will make a difference.”

Making Businesses Accountable

1:13:15 to 1:14:06

Learn about the need for businesses to be responsible for social and environmental outcomes.

“And I think it's probably the key without jumping into, I suppose, any organization that tries to make a difference.”

Closing Thoughts on Design and Impact

1:14:06 to 1:15:19

Reflect on the conversation about the future of design in society and its positive impact.

“I'm positive and hopeful about the future.”
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Transcript

Automatic transcript. May contain errors.

0:00Hi everyone, my name is Ekaterina from Future London Academy and welcome to another conversation that we have here on our Creative Cakes podcast. And today's guest is someone very special because we decided that one topic that we don't cover enough is around the planet and around what can we do as creatives and designers and creative and design leaders to make our planet better. So we invited someone who can help us answer this question, the incredible Kat Drew, who is Chief Design Officer at Design Council, an incredible organization that I personally am fascinated by because they've been championing the power of design for the past 80 years.

0:44They are very unique organization based in the UK that were one of the first ones who realized the power of design and actually what it could do for not just companies, but actually governments and the planet. And they've been very successfully creating initiatives and creating frameworks, including the famous double diamond framework that many of you are familiar with to help design community and creative community utilize the power of design for good. And today we invited Kat to discuss what's next for all of us as a design community and what could we do more to create the impact, but also how can we prove to businesses and governments that design can actually have this incredible impact on the financial performance, on societal change, on anything that we put our minds to.

1:40Welcome Kat, how are you doing?

1:42Cat Drew:I'm good, thank you. Yeah, looking out at lovely sunny London and excited to share some of our history with you. So let's start Kat with you, your story and the journey of Design Council because as I mentioned it's such a unique organisation that we're one of the first ones who started talking about design in such a bold way on a governmental level. So can you give us a brief history of how Design Council appeared and what have you been doing for the past 80 years? Yeah, I haven't been around for all of those 80 years, I should say. But yeah, so we are the first design council in the world. We were set up before the end of the Second World War by the government, who saw at the time the opportunity to rebuild the post-war economy through the promotion of well-designed things that people could buy.

2:35Cat Drew:So these are products, these are chairs, these are kettles, these are fridges. and really seeing, yeah, the value of kind of mass produced industrial products as a way to get the economy going again. And, you know, that was incredibly successful. And the way that we did it at the time was to was through awards. We had we ran something called the Prince Philip's Design Award for 50 years. So that was the Queen, the late Queen's husband was a big advocate of design. so we promoted good design we had a kind of shop in the centre of London where people could literally come in and experience what it was like to buy good things you know now we we have lots of shops that do do just that but at the time that was quite pioneering we created a magazine so it was very much about promoting what good design looked like to the public but over the last 80 years really we've we've then we've shifted and we've morphed as the government of the day has changed as the the issues that are capturing the nation's attention have shifted so through the kind of early noughties it was very much about financial resilience so we did a lot of work where we supported businesses to use design particularly small to medium enterprises businesses across the UK who are making pots or who are creating kind of healthcare manufactured products who haven't got design in their cultures, we supported them to use design and from that program found that a pound invested in design gives you£20 return on investment.

4:12Cat Drew:So that was an amazing way to then show that value so that more businesses could take it up. A decade later, we really focused on public sector, the public services, worked with 100 councils across the country to really embed design thinking and how local councils provide better homelessness services or better family services or better planning services and in the early 2020s with COP being in the UK for the first time and obviously the SDGs being launched and not brilliant results on them and we could literally feel kind of year on year our climate heating up as it is very much in London at the moment that's when we launched our design for planet mission which was to really show the power of design to address the climate and biodiversity crisis and not make it much worse so that's kind of a potted history of what we've been doing for the last 80 years but as you can see it's always about promoting the power of design but into different sectors across different issues to shape new markets for designers to then go and work in.

5:26I find this journey so fascinating and I feel like it almost reflects the history of design itself from design being seen as just good visual good products to actually making a big impact on the economy and now we see this shift of using the power of design to actually change things in societies and environment and planet. So this is a really nice, I suppose, transition that any creative and designer goes through their career of realizing how powerful design can be and overall what we live through as a design industry. And as you've been through this journey and obviously the impact you created through the organization is obvious and I'm very lucky to be based in London, where it's much easier, I have to say, to talk about design and show the power of design, because there are many pockets of understanding of design compared to many other regions and countries where maybe it's not as prominent and as valued.

6:24But still, it is a difficult conversation. The word design is misunderstood a lot. So what did you learn on this journey about communicating the value of design from the very early days when maybe design was completely new world actually the world design is quite new I think it's yeah I don't know definitely less than 100 years old what did you learn about how you should talk about design to make governments and businesses actually excited about it yeah so and I don't think we've uh kind

6:56Cat Drew:of completely cracked it because when you ask people generally what they think about when they design when you think talk to parents about kind of what their kids might learn at school you know design is still considered when people first think about design they might think about a chair or a dress or a car or a house but they might not think about its kind of critical role in enabling innovation across loads of different sectors into healthcare into public services and so on so I think it's still something that we we continue to push and in fact we've got our next design economy report coming out in September where we're going to be highlighting its role in advanced manufacturing, in healthcare, in how AI is adopted by organisations, in infrastructure.

7:43Cat Drew:And I guess the thing that we've learned is that we have to communicate it on two levels. Yes, it is design can be the finished form of something, whether that is a product or a place or a service. But it's also the creative problem solving approach to get there. And that kind of invisible role of design and innovation is harder to kind of sometimes visualize kind of physically. But we have to do that through providing evidence of quite often for government and business, the economic value of it. So we know, as I said from that program before, a pound invested in design gives businesses£20 in return.

8:24Cat Drew:businesses that you were using design were 95 % of them were still in business five years later compared to 47 % of businesses who we didn't work with and we've just had a recent program we run a program called net zero living where we supported about 50 businesses to use a centered design to create to turn their kind of tech products into commercially attractive things that people wanted to use and buy and we know from that program that we saw a 1 to 7.8 return on investment and 50 % of those businesses had taken their products to market within the first year because of the design process so I guess that what we've learned is that those outcome metrics are as important as the kind of the visual kind of images of what the designs are as well.

9:15I love that you have so many metrics ready to mention anytime. I can imagine these are the conversations that come up very often when you talk to businesses. Even though you have so many metrics, and I love that you publish reports about all the impact that people can find on Design Council's website, is it still hard when you start talking to businesses to explain what design does, even though you have all these metrics and reports and everything ready? And what, I suppose, the things that maybe you you still feel like you have to battle with even now when we already proven that design can have

9:48Cat Drew:this incredible value yeah and I think there's always a kind of a disconnect between kind of the language of business and the language of design and so some of the the language that designers use can be quite jargony so for example prototyping what does that mean does that mean kind of test and learn when you lightweight a product what does that mean in a business sense doesn't mean just cutting costs and making things more efficient and productive so I think there is a a language issue and I suppose the other kind of issue in business so within business we know that about 58 % of businesses use design in some way but the majority of businesses still see design as kind of the thing that you do at the end to make it look beautiful or to kind of market it so it might be a website or it might be the packaging or so on whereas they often don't quite understand the kind of more strategic use of design to help the business think about organizational design or what its purpose is and therefore what the types of products and services and business models it might create are and we've seen that actually be quite different much lower than in the public sector which is usually the other way around so usually people think oh businesses is much more innovative than the public sector but actually for the use of design as I say 58 % of businesses use design majority of them use it in that kind of if you know the the Danish design level ladder which starts with kind of design for kind of communications into products into services and organizations and systems it's very much at that kind of bottom end whereas in the public sector it's almost the inverse in the public sector 88 % of public sector leaders say that they use design in some way and that's much more at the kind of strategic level so yeah so it's a very different kind of culture, I suppose, in business.

11:36Cat Drew:And I think it's on designers to be able to not just have themselves squirreled around over in the design team, but actually see themselves as a capability that flows through a business. And that means for the designers, they've got to be really au fait with how they can talk to their CFO about triple bottom line and those sorts of issues and not just about kind of the product itself. What advice would you give to someone who works in a large organisation that still doesn't see the value of design and, as you said, sees it as the end of the process part? What could they do tomorrow or in the next month to start building this influence?

12:16Because it's not going to be overnight. What kind of things should they start measuring or bringing in to build that conversation from bottom up?

12:24Cat Drew:So, I mean, there is something about kind of tracking the design maturity of an organisation. McKinsey did a really famous study kind of about 10 years ago to show the correlation between design and business performance, which showed that kind of businesses that you were using design are about 200 % more kind of effective than other business. And they've got a whole series of questions and metrics, which are kind of open source that you can have a look at. I mean I guess the thing that we have found is kind of boiling it down to some simple arguments so design saves you money because it can help you use less materials and it can help you work out efficiencies in your process design can attract more users because it makes things joyful and attractive and inclusive so it creates a bigger market for you design can help you stay resilient because thinking about good design and local supply chains helps us at a time of geopolitical challenge in global supply chains and also kind of innovation and creativity is great for attracting young talent so we've started to rehearse a number of different arguments for design for good business growth essentially which combines a bit of the kind of business necessity around resilience, cost cutting, increasing your profit share, but also some of the values that we hold dear, which is around how do you do that in a way that doesn't harm the planet at the same time.

13:51I love that you mentioned all these very much financial arguments that businesses care about the bottom line, about cost efficiency. And there are many frameworks around that to kind of try to measure impact through either increasing the revenue or cutting costs. at the end of the day majority of businesses care about one or another how whatever you do whether you design or hr or whatever your function is how do you either create more revenue for the business or help us save the costs and any way you can prove connection to one or another you will have a nice conversation opener for more work for more projects for more influence within the company

14:32Cat Drew:I was going to say like we've got so what we've done on our website we've um we've got these five arguments we've got a case study for each one so just to kind of reiterate uh you know design saves you money really really good design can think about material efficiency and process efficiency and basically cut carbon and cost at the same time so it's good for the environment and for the business the best example there is decathlon so decathlon um as you probably know is a kind of french sports manufacturing company and they are amazing because they have shifted their their entire purpose from kind of selling lots of sports equipment to getting more people to be active inclusively but what they did is they they targeted they found that one percent of their products they have about 12 ,000 products one percent of their products creates 30 percent of their carbon so they took a real data-led approach to how they might lightweight those products or use AI to create kind of more efficiency within material kind of production and for example their Kipster football cone they managed to reduce the carbon by 63 percent reduce the cost of the client by five euros and increase sales by 220 percent so that's an amazing story about how they can use designed to do all of those things and as a business overall they've decoupled growth from carbon gani is another example from the fashion industry which has decoupled carbon emissions and growth but through good design so that's number one is saving money and cutting emissions number two is commercializing products and i gave the example of our net zero living program where we use user-centered design to take kind of very tech products like a lightweight electric charger for boats and through good user-centered design designed it in a way that is more likely to be bought so increasing the market the number three is creating value out of waste so lots of circular economy products that is what they're doing they're looking for material innovation and how you can keep that value in the loop so toast is a great example of a beer that does that and makes beer out of old bread toast but also Gomi is a beautiful example from the UK which is are these absolutely gorgeous kind of consumer electronics like speakers and so on but they're all made out of old lime bike batteries or different Barbies and Kens but they've got this beautiful aesthetic where you can see that they were obviously had a previous life number four is about building resilience and that's in twofold so securing supply chains and bringing them more locally helps at a time of geopolitical challenge but also working for a purpose-led business helps with future recruitment of young talent and so fair phone or community clothing tony's chocolate only all of these great businesses that are thinking carefully about how they create more ethical supply chains that are more secure and obviously have got great kind of staff engagement scores and then finally design futurists out there design can obviously help you stay ahead of the curve and shape new markets whether that's in electric vehicles or vegan foods so impossible foods from the US is a really good example through the through the pandemic which started creating plant-based burgers and actually grew as a business but also catalyzed a whole new market with major supermarkets now all having different vegan brands so those are kind of our five arguments with some really nice case studies and I suppose I was in a business I'd encourage you to have a look at those which are the arguments that work for your CFO and how can you position your work to add more examples into the mix and we'd love to hear from those.

18:28Love it Kat this is amazing thank you so much and these are brilliant examples and I love that you have also a real case study that is possible it's not just theoretical they could make a difference actually there are companies and businesses who are already doing it already benefiting from it. My next question would be about on the kind of other side we have a lot of people saying this is all good for businesses but in governments and policy making world their arguments are slightly different there are difficult different political agendas within the governmental organization there is a lot of risk involved so there is a measurement of what kind of risks could it bring so there are other measurements that potentially not just their financial ones.

19:09What did you find from working with governments and policy makers in terms of what kind of arguments work for them compared to commercial businesses?

19:19Cat Drew:And I have to say like we've got it's quite a complex nuanced argument for us when we go to talk to governments and it really depends on what part of government you're talking to, what type of design are we talking about. I used to work in government for 10 years so I kind of luckily know my way around it quite well but I think for us we talk about both the design sector of 1.97 million people who are out there across the UK designing in local towns and regions but we also talk about the power of design for policy and for kind of solving kind of systemic challenges and so we might be talking to the department for culture media and sport in that case we talk about how do you grow the design economy and all of those people working in that which is a growing sector as we know it's grown twice as fast as the average UK economy over between 2017 and 2019 So it's a good story.

20:18But also we might be talking to the Department of Transport about how do you use good design to help make a national railway, which offers really, really good passenger benefits.

20:33Cat Drew:and there we will be talking about kind of design at that policy making kind of space but then obviously wanting the the transport sector to be then working with all the designers out there across the country to actually deliver it and I suppose the way that we we've done that in two ways so for the design sector we produce something called design economy which we is our kind of flagship research report which we publish every three years and that sets out the economic value of the design sector to the UK. So we're just about to publish our new figures, so I can't let you know those yet. But from 2019 data, so pre-COVID, the design sector is worth a lot.

21:14Cat Drew:1.97 million people working in it. It's worth 100 billion, which is two thirds of the financial sector, which is kind of surprising for a lot of people because it's kind of often quite hidden. And we know that a third of all service exports from the UK sorry a fifth of all service exports from the UK are design often digital design which again is a huge huge amount and it just shows what global influence we have got in the digital design sector so we do that and that's a kind of a macro economic argument to governments about that and then I suppose for the kind of how do you use design thinking to tackle complex challenges In the past, we have run programmes with the Department for Health called Designing Bugs Out or Designing Patient Dignity, where we've taken some of their big challenges and put them out as design briefs to designers to create ways that patients can have dignity and respect in hospitals through better gowns with kind of more dignified fastenings or different ways to stop the spread of disease within hospitals.

22:21Cat Drew:we've run programs called design out crime with the home office where we might be thinking about how you redesign the logo of the neighborhood watch sign or non-shattering glass and pubs so we've done all of those kind of things as well so yeah they're slightly different uses of well different arguments of design one is a purely economic one around growth and skills and productivity and one is about how you use design to create outcomes around reduced crime or better health outcomes. Oh, thank you. So full of fantastic examples. And I love that we are getting to the nitty gritty things of what we actually could bring to the stakeholders that we have conversation with or for solid proof that this all works.

23:05What are the potential measurements or metrics that maybe governments or policymakers will look at compared to businesses? If businesses, it probably is around financial gain or some sort of operational efficiency. what would you say the governments would look at? Because I like that you talk about overall economy, how much money design could bring to the economy. But if we look at a smaller scale of someone trying to bring a certain initiative or even examples that you're giving of better design or a dignity within the hospital gowns, like how do you measure dignity? Like what are we even trying to do here?

23:45So what are the tangible things maybe you were able to communicate to the public sector organizations that may be different from businesses?

23:54Cat Drew:So I mean thinking about the design in the public sector program which we we worked with over 100 kind of local councils I mean it really really obviously varies about what what particular service you're working with so in Staffordshire for example we worked with Staffordshire Council around their family and children services and were using design to improve the way that they could identify at-risk families by making the whole service offering more inclusive you allowed more families to come forward and they identified I think an additional 155 vulnerable families who then were receiving support and care and not kind of going further into the social care system or it might be getting more people in Southwark to use a digital mental health app so that they could register and access mental health support, reducing mental health issues in the borough and trying to think of others.

24:50Cat Drew:But you know, they're quite specific around those particular metrics. And if we reverse engineer the few examples that you've given, because I think this, what you mentioned, requires quite an in-depth knowledge of what the council cares about or whoever is in charge. And I feel like that's one of the things that in businesses, but especially in public organizations, probably the hardest to figure out who is the main decision making stakeholder and what matters to them versus all the noise that you might hear that maybe will never get approval. So how would you recommend someone navigating that to actually pinpointing what is the thing that if I pitch that design can solve that, then people will be on board?

25:34So how to find that thing that people do care about?

25:37Cat Drew:Yeah, I mean, I think if you think about, well, so in the UK at the moment, you've got national government and you've got increasingly strong regional mayoral authorities. and each of those regional mayor authorities and the local authorities as well they will publish their kind of priorities you know and they will publish a strategy they will publish their local growth plans they'll publish their environment plans and in those plans they will set out exactly the metrics that they want to measure success by so look at those and work out what they care about and therefore how your design can contribute to that i think that's a brilliant advice and and it also has such a nice parallel with businesses anyone who works for any especially public trading organizations all the financial data is published and all the kind of key objectives are usually published on the website so you can always go and see what is the priority for the business but also when you work again internally within the organization you have or krs or kpis they're set at a higher level and again understanding what those actually mean and how you can contribute to them because it's not always growth it's not always cutting costs sometimes it might be um yeah like expanding to a new market at all costs we don't we don't care about how much money we waste it's more about market share so therefore you will try to understand how you as a design function or creative function can help with that and on the flip side uh sometimes it is about actually optimization and how again you as a creative or design function can help with that and I like that that literally applies to public sector there are reports that everyone can research and understand what the priorities are my only question for that be how true are those reports I mean I don't work in government so I don't know much about how it functions but something tells me that not everything that is published is actually the truth what people really care about and maybe there are at least approaches I don't know how many they publish 5, 10, 20, but probably there is one or two that they really care about and there are others are more maybe for kind of, I don't know, publicity.

27:45Again, don't want to blame many governmental organisations, but I can imagine it's a very complex system where it's not always about one or another.

27:54Cat Drew:Yeah, and I think obviously within, when you have government, you've got a number of different departments, say 20 departments, and they all have their own priorities and sometimes those priorities are in conflict and so you know a good government will bring all of its secretaries of state together around the cabinet table and thrash out kind of which priorities trump which which other so for example if you think about alcohol you've got some departments who want to promote alcohol and sell lots of alcohol because it brings in lots of tax you've got other departments who want no one to drink alcohol at all because it's really really bad for people's health and it's bad for domestic violence and so on so you know government is this constant negotiation of different priorities across the different departments but this government the Labour government although obviously we're about to get a new Prime Minister who will have a new agenda but this government has been very very clear that they've got five missions growth health and safe and kind of and social behaviour and safety health and hospital waiting lists and all of that sort of stuff young people on opportunity and clean energy and there are metrics applied to each of those and some of those are legally binding for example within clean growth there are emission net zero emission targets to reach by 2030 so they're very very clear about what those are but growth is the one that trumps all of those and I think the government has also being very very clear about that and I suppose what I see and we see at Design Council really good design can do is design at its best can maximise a number of different values so it's not just thinking about the the economy and the bottom line it's also thinking about how you can create economic growth or you can reduce risk economic risk at the same time as also improving people's health and well-being and also the planet's biodiversity and I'll give you an example that is my possibly my favourite design example I use it in every single talk but it's a Salford wetlands so Salford is an area just outside well within greater Manchester in the north of England and it's quite a built-up area but there was a collection of houses around 2 000 houses which were at risk of flooding and obviously climate change means that flooding risk is getting increasingly common every single year a normal they brought in a designer and a design team the late teo adibali rather than just building in a concrete kind of flood defense which might be a normal solution they actually spoke to the local community about what their needs were and they just and also what was available in the local area so they discovered that they didn't really have anywhere kind of green to go and exercise as well as not wanting their floods to their houses to be flooded which would have cost an awful lot.

30:49Cat Drew:They also didn't have really anywhere to kind of go and kind of enjoy green space but across the kind of across the road was an old dog racing track and that was not in use anymore so they turned that into a reservoir and into a wetlands which is a natural flood defense so reducing the need for huge amounts of concrete also creating a really amazing place for biodiversity and different kind of natural species, providing kind of being a carbon sink which obviously is it plays its part in in addressing the climate crisis. It's a place where people can go and walk and exercise, it's good for mental health, it's a place of now civic pride, it's also got a wedding venue so it's actually generating money for the local economy.

31:35Cat Drew:So it's like design at its best can be win-win-win-win for all of these different outcomes. So we have something called the design value framework which is a simple way of kind of looking at all those potential values and just the start of the project going which ones can we possibly achieve through our work. Brilliant example and I love how again nature is nature and design I feel like are so interconnected and we can find so many solutions in nature and get inspired by nature and also I feel like we are responsible for for the nature where we live on our planet as well so it's kind of this relationship between design and nature is fascinating and i'm looking forward to diving into the conversation of what we as designers can do for the planet but before we do that i wanted to also have a site conversation that might not lead anywhere but i'm fascinating because you as a organization and you as a chief designer obviously have been using the word design for a while and actually i quickly googled how old is the word design.

32:38It depends on what we mean by the word design. I think technically the word is 400 or 600 years old, but obviously design as a profession is what we mean by modern design, according to Google, might be wrong, is less than 100. But the question is with this vocabulary that we sometimes use, whether it is helpful or unhelpful to solve the problems that we are passionate about solving. One thing that I personally learned through my career of working in various organizations that if you want to solve problems with design, design thinking or anything else, just do not mention the word design. Just say, I'm here to understand how we can save costs.

33:19I'm here to understand what problems you are facing and just talk about the problems and the solutions rather than necessarily kind of starting with the word design that again has so many misconceptions, has so many preconceptions that maybe will stop you from actually achieving the results that you want. What have you found with the word design and whether in the examples that you've shared, you actually came with saying, we want to use design. This is what design thinking and design can solve. Or you actually came from sort of sideway without telling everyone necessarily that you're going to use the power of design and then actually using design tools, design frameworks and design processes to do it, but maybe not saying that this is design.

34:03Cat Drew:And again, it depends which bit of our role we're trying to do. So when we are trying to grow the design sector, we want to be quite explicit to government that that's what we're trying to do, because it is a sector of people and they are professionals and there are two million of them. And, you know, that's worth promoting and being explicit about. when we talk to organizations about kind of using design to help them achieve their goals I mean it is in that language so you know what are your problems what are your challenges and this is our methodology for kind of for helping you solve I would like solve maybe but definitely you know I don't think in a systemic way you can ever really probably solve anything because things just continue but like how can we how can we support you to achieve your outcomes and I guess what we do want to do though because part of our role as the design council is to through that process and it might be through an explicit design will help you with design or a less explicit one but we do want to make people more aware of the power of design and build that design literacy and capability so that they can then commission more of the design sector and grow that sector more.

35:20Cat Drew:So it might be a kind of a more guerrilla kind of entry point or not using the word design but we certainly want them by the end of it to understand that they are using design and I think you know so often particularly in the in the healthcare system you can go in I mean I'm from policy design and there's loads of people who are using or taking a kind of design-led approach without even realising it without even calling themselves designers so I think to some extent it's highlighting that but it might be just calling it a less jargony word which has got less connotation so for example when we work with sport england on a program supporting lots of community organizations to try and get people from less active backgrounds to be more active we call that program ideas to action because essentially what we were doing there is using design to turn people's imagination and ideas into real action and impact so taking the kind of the outcome of what design is trying to achieve and calling the program that rather than design.

36:22Brilliant. Love those examples. And definitely it's a fine balance between finding the right vocabulary, but as you said, still promoting the value of design. I 100 % agree. I think we should create more literacy around what design can bring and what design means. But again, not to make sure it doesn't stop us from actually creating an impact. It's quite a dance. So let's shift then to the conversation about our lovely planet. Design Council now is championing skills for the planet, which is fantastic. And I feel like it's such a great initiative that we talk about what we as designers and creative and design community can do for the planet, what's our role in it, what skills are missing, but in general, also making the public more aware that there are things that could be done.

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37:09And from my personal experience of having conversations with a variety of design leaders it is this point that you reach in your career where you start questioning things of like okay i've won all the awards i've done the brilliant designs i know how to do good design but what do i leave behind me and you become more aware of sustainability of other issues that surround design and you realize how big of an impact you have on actual potentially negative influence on our planet and you become more conscious about everything you do. And I'll be very honest, I personally become stuck somewhere between anxiety of, oh my gosh, there is so much to change.

37:52How can we do it? It's a lot. And everything I do can have negative impact, but can have positive impact. It's too much. And I also have to champion the design and design leadership. But on the other hand, I need to do all these other things. So it kind of, it sometimes can be a paralyzing feeling that you need to care now about more things. Now that you realize that this is the power that you have, now you need to care even about more things. On another hand, it is a very valid question to ask when you, okay, you already have influence, you have power, you are in some sort of leadership position or an influence position of any kind.

38:27Maybe you don't have direct management or leadership, but you have influence around things that you create. where would you recommend someone to start this journey not to get overwhelmed but everything that is wrong with our planet and that it's impossible to fix overnight how would you

38:44Cat Drew:recommend to start thinking about it well i think in a way uh that kind of uh system paralysis you can sometimes call it or a system overwhelm when you realize oh my goodness the scale of the the challenge that i have to tackle how everything is interconnected if you do this thing over here it pops up negatively over there you know can feel totally paralyzing but I would always say that actually design and designers is a really good place to start because they start through action and I think so much of the kind of the system sinking world gets stuck in that analysis of what's happening and doesn't actually start somewhere and for me that is the absolute power of design design is this amazing thing to well let's start creating a smallest possible expression of the new system that we want to show people to excite people to to demonstrate that it is possible and build out of that rather than trying to boil the ocean but you know to go back to the kind of the original point of it all designers have got this huge power and responsibility 80 % of the environmental impact of a product is determined by a designer at the design stage through the material choice through how it's designed whether it can be disassembled how you're thinking about not just one life but its fifth life and on the flip side if you're not a kind of product designer or an architect dealing with materials actually 60 % of the the emission reductions that we need by 2030 will require behavior change and guess what designers are amazing at behavior change because they make sustainable choices irresistible easy frictionless so design has got this huge huge power and why wouldn't you use it if we all want a kind of future for us to to all live in and where to start well I mean we as you you said we have over the past past five years had our design for planet mission which we've been building we've had a skills um design for planet festival each year with all the recordings on our website we've got an amazing last year was the biggie we had we hosted the world design congress with a thousand designers from around the world coming to the Barber Contento in London to talk about that.

40:59Cat Drew:So we've got all of the recordings from there that you'd ever want to watch. And amazing speakers from Indie Johar to Nat Sae-Audrey Chiesa to Jan Bolan. We had Tori Chowder, the activist, and Brian Eno really powerfully on stage. You know, Tori was asking everyone, designers, you have got huge power. within that power think carefully about who you're designing for whose lives are you improving and whose lives you're not and so that kind of call to action is a good kind of place to start and then if you want some practical kind of skills about how to then put that into practice we have a movement to upskill one million designers in green skills by 2050 and a skills for planet blueprints which we co-designed with over a hundred of our experts designers from fashion, product, service, digital architecture.

41:50Cat Drew:So it sets out those skills in six areas which I can go through with some really practical advice about how to do that. We've got some Skills for Planet training which we offer through some of our experts on our website and we're about to launch in October our learning lab where we are going to be offering different free different kind of CPD, green CPD. We're starting with eight different prototypes to test which educational formats learn back best, but that is going to be to kind of fill this gap which we see of designers being able to access the skills they need. So yeah, watch this space. Love, love, love this and I'm always so impressed by the sheer amount of work you do as an organization for public benefit and distributing it for free for everyone to again take a note get inspiration and i actually know um from a lot of other organizations in other countries design council is always shared as an example of someone who managed to build such an incredible system and infrastructure of championing design and positive impact at such scale and as you mentioned you you attract actually global talent and global interest to this topic so it's not just benefiting us as the UK but also benefits the wider world of communities taking all those skills and all the inspiration to their local countries and governments and going from there which is brilliant.

43:24Cat Drew:So just on that as a result of the World Design Congress we launched or the Minister the creative industries endorsed our skills for planet mission movement rather that we launched there and then last month san diego and tijuana had their design week and they launched their skills for planet mission to upskill one million of their designers and so hopefully we can see this thing was seeded around the world in different countries because actually you need a global movement of designers working in this way rather than just one country doing it this gives me so much hope about the future. This is brilliant.

43:59Would love to, I suppose, hear on the other side of this conversation. We actually were having a chat with Don Norman, obviously very legendary designer and writer and hugely influential figure in the world of design. And he has been advocate for human centered design for a long time. And the latest book that he wrote is about actually design for planets and for making the world better and he has been sharing that it has been a struggle for him to advocate for that mission even though he has incredible influence he obviously already proved that what he does and what he thinks can create incredible impact his book the design of everyday things is probably one of the most popular books among designers And still, when he starts talking about human-centric design for the planet, about action for the planet, about the role that designers have in that mission, he mentioned there is a lot of resistance from governments, from businesses and from organizations to care about it.

45:02going back to they want to see the numbers they want to see their financial impact and it's almost like another thing they have to care about now now we're doing all of that and now we have to care about planet and and society and and i also love that in your framework when you talk about planet it's not just sustainability you you talk about society you talk about like all sorts of other influence that the design can make so how again would you advise someone maybe like don but also to all of us who are not as influential as Don himself, to even start these conversations within governments or businesses, where, again, there is so much on everyone's plate at the moment, from just in general uncertainty of the market, financial performance, technology, everything else.

45:49And on top of that, us as designers already have to advocate for the value of design, for all the things that we could do, and now we have to advocate for the planet. so what would be the maybe practical way to start this conversation so to gain the momentum within

46:05Cat Drew:the businesses but i think again this all comes down to the kind of the multiple outcomes that you're designing for and linking that to the organizations that care about it so i mean i don't think i can advise don really but i was at an event uh with him a couple of weeks ago as part of london climate action week uh which was designed for good which is this amazing alliance of loads of big global businesses like Nestle and Pepsi and Lloyds Bank and Logitech and so on who have all kind of given their designers volunteers time to work on projects related to the sustainable development goals and if you look at the latest sustainable development goal report I mean it's all orange and reds right like none of them are kind of green they're all either stable or going backwards some way which is you know really significant and if you think again about governments yes government has to care about growth but also government has to care about mental health it has to care about education it's got this wider array of statutory things that it has to achieve for its citizens otherwise they're just not going to vote vote for it so I think you know again it's like it's it's positioning design to serve the the kind of the outcomes of those different stakeholders that and based on what they care about but for business I mean again I would go back to that point that I made earlier about the way that we've tried to reframe design for planet in very very business speak so kind of reducing your carbon becomes it saves money through cutting material costs it makes sustainability irresistible becomes it increases commerciality so those are the things that we've tried to do but I mean we're in a fortunate position because within government we sit on the creative industries council where design sits but we also sit on the net zero council and so you know for us we we've got a a conversation with the department whose explicit role is to reduce emissions and so they have to care about that at the same time as growing business growth and we're saying you know design can absolutely do both of those things at once.

48:14Brilliant well that definitely gives me hope and I do feel like it's finding that alignment between what you're trying to do as individuals or organization or as a team whether it's design or creative team and what another stakeholder organization cares about and finding that alignment and going the same direction definitely produces much better results than trying to kind of pull things apart so brilliant examples as we are talking about hope and the bright future. You obviously are involved with Futureland Academy, not just by having great conversations, but also you've been judging the final project of our executive program.

48:50So all the lovely, incredible design and creative leaders who come on our year-long executive MBA. And then at the end, they have to present what they're doing next, whether it is their business plans, whether it is their new businesses they're building or what changes they want to make within the organizations they work. and you've been watching all of their presentation as part of the judging panel. So we'd love to hear your opinion of what have you seen maybe as an outsider looking into these great initiatives they're planning? What did you spot about maybe the state of design or the state of design leaders thinking from that?

49:31Cat Drew:Yeah, I mean, it was such a privilege to hear all of the amazing kind of journeys, I suppose, that they've been on. So they're obviously all at that stage of their careers where they are starting to think a bit more. Well, they're thinking about legacy, about what next. And I was just struck by some of them really, I think, felt the itch to go back and do the designing and really miss that kind of very hands on. And we're making the decision. Do you do that or do you get more into the leadership role? And then your role is actually to do that lesson and be comfortable with supporting and empowering others.

50:03And I think that's the bit of the leadership that I really saw shine through from some people.

50:10Cat Drew:You know, there were people from Guatemala, from Nigeria, from Qatar, who were talking about how they create the infrastructure for a design economy to grow and thrive, which is obviously very aligned with what we do. so I was like brilliant there were some people who were talking about how they work with a collective from the UK a collective of other designers to come together to show the value of design for good business growth and so it was these kind of people who were seeing their role not as to kind of create a finished shiny thing in the kind of normal double diamond you come to a kind of a point of one thing but actually almost opening it out like Jenny Winhill says into a funnel how you're creating a platform for lots and lots of innovation and ideas and people to thrive and i think that's you know shifting from doing the doing and the finished product to creating the platform for others is a key part of leadership i 100 agree with you and we always felt like the design can have such a massive influence and design leaders are in very unique positions to create that influence not just on their businesses and yes they can help grow the revenue and scale their companies their businesses to the next level but I also love that as you said every single person who was presenting their final project thought about that legacy piece not just the immediate results of financial benefit but also what do we live on this planet how can we impact the communities and societies we are part of so that definitely gives me hope that there are more and more of these incredible people who will be actioning on our behalf and thinking about bigger things and changing the world for the better, one by one, company one company at a time.

52:02We have some pre-submitted questions that I would love to ask you. What evidence do you think clients and consumers will trust most in five years time? Certifications like B Corp or businesses being able to demonstrate measurable regenerative impact? Well I think they'll probably come hand

52:21Cat Drew:in hand because I think for BCOR you do have to show some of that kind of impact measurements but yeah I probably I would say I mean the the biggest thing for me is probably you know you do the certificates. Certification is a kind of an outcome where I'm sorry an output whereas the outcomes is what you're ultimately aiming for and actually what the BCOR movement is aiming for so So I'd say they probably come in that order. Great. We have a question from Rebecca. It's a very long one. So I hope I'll read the good parts of it. With Design for the Planet, I'm interested in seeing more of a radical shift in our relationship to the planet.

53:00For me, it's really simple. Designers need to build out of the studio, of their laptops, and into the real and deep connection with the local wild, not just as a hobby, a nice view or something to enjoy on the weekend. designers have really powerful skills but what kind of much more radical solutions might come through when designers have hands and soil feet and rivers and bodies fully immersed in the seasons and changes of places most needing good design I love that it has like such a poetic um but I'm not even sure if it's a question of a statement but I suppose do you have a a perspective on

53:40Cat Drew:designers going into the nature oh my gosh I mean yeah I'd fully kind of uh endorse that and I think particularly uh you know with more and more of us just designing on our screens with gen ai meaning actually we're not we might not even be doing the design it might be an agent doing the design you know there is no so on the kind of human center thing there is still no substitute for going into a job centre and really understanding kind of the visceral feeling of someone coming with their shopping bags full of their medical records you know really defensive and worried about you know what might happen if they even took that first step to um going back to work how their needs are benefits you don't get that from kind of synthetic user research And on the flip side also, what can you feel when you're out in nature?

54:33Cat Drew:How can you reconnect with the earth? How can you learn from fractals, from kind of how everything is connected through mycelium webs, how you can see the patterns of swallows and how they kind of work together? All of these things are huge inspiration that designers have always taken, particularly biomimicry designers or those indigenous low tech solutions, which are you know quite often have got nature at their heart so I think it's incredibly important and there's something actually coming up which is the Royal Designers of Industry at the moment they've got their keeper is Jo Gibbons who runs a landscape design practice who've done amazing work actually in the front of the National History Museum but she is incredible and really thinking about how designers need to be entwined with nature and they are created, each year they have a summer session at Darsington Hall in the south west of the UK and it's open so if any designers want to go and be part of that and that is a whole weekend of being immersed in nature and doing exactly that.

55:41Yeah love it, I have so many friends actually who stepped away from design either part-time or fully stepped away from design to go into more hands-on nature related activities from gardening to landscape design to other things which is fascinating to see that there is as you said there is this already big relationship between designers and inspiration uh in in the nature and how it's literally unlimited source of ideas that nature gives us but i think at some point also So we have this inclining to get back in touch with everything nature gives us, which is, I think, why not in the world where everything is becoming digital, going back to the physical is the way to go.

56:27I have a question about the new generation of design and the young talent. How can we shift designers' mindset from thinking that our role is just to create new stuff for the sake of nice colors and typography, whether it's posters, t-shirts and even having their online stores just because? as if this will change the world or will make their career or the design industry better? Do we need to change the narrative for young professionals?

56:53Cat Drew:I mean, yes, I would say. So some of the ways that we've been doing that, I mean, yeah, absolutely. I think there's a big conversation in the UK, at least, about design technology at school and how we need to really change the curriculum. Design and technology has been going down by 68 % in the last 10 years. So that's a huge, huge kind of concern for the design industry in the UK. Part of that, I think, is about parents not understanding the value of design, which goes back to all the things that we were saying at the top of the podcast. But also the curriculum is a lot about just making things right rather than solving or trying to kind of solve a part of these complex challenges.

57:35Cat Drew:And we have just been working with the government to influence the curriculum review. So from 2028, sustainability and inclusion will be part of the design and technology GCSE. So that's one thing. The other thing is in the UK, there's something called New Designers, which is a kind of a show of lots of amazing emerging design talent from universities. and we have for the last four years created a design for planet award which we just judged last week some of the team went and judged and awarded it to i think i remember her name is diana flower and she created this um this design for a circular system but we're thinking not just about the product itself but actually the whole system around it so that kind of push into thinking about these big challenges and thinking and taking a real systemic design perspective is the things that I think design where design education needs to go I love that the new generation of designers but in general the new generation it feels like they're more aware of the the world and the impact we all should think about and how we can be part of this kind of movement so I do feel like it's almost more natural for them to have this as part of their curriculum to understand the tools and the frameworks they can use to create a positive impact so it's great to hear that that has been implemented I wonder as you've been kind of doing this a lot in the UK but also you've been across the world and spoke at many events and conferences and collaborated with local communities I'm sure you've seen that I suppose the understanding of design and kind of that ladder of design is at different stages at different countries.

59:22And one thing that we hear a lot as a question in our future London Academy community is it's all well in the UK, you also had in terms of everyone's understanding of design. And again, we can take any part of design, whether it is branding or whether it is UX, digital design, product design, industrial design, or systematic design and kind of organization design and kind of all the other more intangible types of design but us in and then put any country name that maybe had this conversation um only for the past maybe five or ten years we we're kind of trying to navigate the first step of how to communicate even the the value of visual design and the branding forget the systematic design and all the other things that you're already kind of talking about and i always feel like there is a big opportunity for anyone who kind of at this stage now not to go through this 80 year journey and kind of jump through certain stages that we had to go through because of technology because of communication because of just the state of the world what would you recommend someone uh who feels like their local community is not there yet with understanding of design or understanding of planet's uh impact of how to go

1:00:39Cat Drew:through this journey faster well i mean we are being approached by a number of countries who kind of wanting to do that so I think a lot of countries might have a really rich heritage in kind of product design or kind of or craft so the design of things and spaces but I think where you see kind of more where design is more diffuse across other industries like design into public services design into healthcare that's where you see just design not being a specific kind of sector in its own right that actually diffuse so we know for example in the uk 77 percent of designers don't work for design agencies they work in all of the other bits of the economy and so the first thing that i think we would recommend is people do a piece of research about what their design economy does look like and where there might be opportunities for design where there's need for design in those wider industries and yeah as i say that's what we've kind of been doing with a a few kind of places around the world and you know hoping to have more conversations on the on the back of the design economy launch in september love it and would you recommend any particular types of partners that usually help first of all in doing this research but also getting this attention to this research um so for example partnering with large organization or governments or local like what would you if someone decides to do to start doing this research in their country to show the value of design what would be the strategic partners that would actually benefit on this journey yeah so I think definitely I mean definitely kind of engaging with governments both the bit of government that looks after the design sector which is often part of the creative industries but also the parts of government that could really benefit from design whether that's health and health whether that's housing whether that's energy use whether that's Public sector services is quite an obvious one.

1:02:41Cat Drew:And GDS, Government Digital Service, which is another UK kind of export or great example of design, is a really good way to showcase the value that design can bring to government in that respect. But I would also say engage your design community as well and understand what clients they've got. So some of them might be working with those types of clients anyway. and then engage your local business kind of nefora, because actually this is about not just growing the design sector and the supply of design, but actually it's about thinking, how do you grow the awareness of design among commissioners who need to use it and marry those two things together?

1:03:20Brilliant advice, I love this. We have a question from Zeynep. I want to share this dilemma I keep running into. Meaningful change requires designing for systems, but clients, public or private commission projects, usually on temporary subsidy. When the funding ends, the work dies and the next project starts from scratch. How do you negotiate that gap between being commissioned for deliverables and designing for a whole system? And has the Design Council found ways to make projects build on one another or grow into something self-sustaining rather than always starting over?

1:03:54Cat Drew:I mean, this is a perennial challenge, but I think there are some ways of doing it. When we worked with the Greater London Authority on a programme called Designing London's Recovery, we were really trying to think about this right from the beginning and thinking about how you design for legacy. So that programme had four missions that the GLA at the time was working on, which were around good employment, which were around healthy communities, one other I forget. But we were trying to work out kind of what their policy objectives were. And then how do you start a number of different innovations which are led from communities or businesses or universities within those?

1:04:35Cat Drew:But all of those projects, we weren't just thinking about the project itself. We were helping them think about how they create more scale, either by influencing a policy so that actually more people around the UK have to do something similar, creating an inspiring story so other people want to fund it and become involved and add more resources into it all by creating a further connection so using the actual design process to create more connections to then build the project even further and and so i think you know if you know that you've got a project and it's got a kind of defined beginning middle and end make sure that part of the project is thinking about all of those sustaining things but you know it is hard and sometimes it doesn't work and we've had lots of projects at design council where we've had these big ambitions and it hasn't gone anywhere so and then the other bit I suppose which is always really important is thinking through kind of impact and evaluation because that is actually what you often need to have to be able to make the case for continuing the work.

1:05:41I think this is a brilliant answer and actually we have one more question clearly it is a hot topic very much related to project-based versus continuous collaboration so Simran is asking project-based work for design strategy and design for sustainability is abundant however how can designers make a business case where such work becomes a retainer-based engagement considering funds are put into sustainable strategies design more project by project and with a restrained mindset any any other ways we can build this retainment model for sustainability yeah that I

1:06:15Cat Drew:that I don't know I mean I guess I guess a lot of the retaining stuff is is is built on trust and good relationships and so you know that investment in really understanding the clients and and and demonstrating demonstrating value I think is probably at the heart of it the other thing I mean the other thing I would be saying is like what is the case for an in-house role within that client team like do they have a chief design officer do they have a kind of a design the you know what what's the kind of the thing that yeah kind of builds it kind of at the heart of what they do and I think the the kind of the other bit of because what you want to do is you want to have really good people who get design capability within the organization who feel that they can always reach out to you so I think that kind of capability building alongside it is really really important so not just delivering the project as a kind of standalone thing but investing the extra time in building those wider relationships and and also the capability of of the clients I mean the other thing that we have have said is we've got a part in our projects to recognize exactly that thing that no problem is ever really solved actually if you work in systems there's always another bigger challenge if you're dealing with mental health you are never going to solve mental health there's always another bit that you need to work on so rather than the double diamond just finishing neatly at this point the systemic design framework opens up into a continuing the journey phase and that's always about what are the other who are the other allies working in a similar space who are working on similar purpose to you how can you connect with them how can you build alliances and so that you're always part of these kind of bigger networks because i think that's really and because you often will need to have lots of you working together on a portfolio of work to really achieve change so sorry it's not a need project by project answer but i think that's part of the issue right how do you break away how do we how can we experiment and break away from some of these uh time-bound procurement models.

1:08:25I love that you mentioned trust because I see that in other parts of the industry as well just in general retainers are going away whether it is creative branding agencies like any other type of work. I hear it from other organizations that in general it's much harder to get a client or retainer and in general and clients in general don't like retainers because why would you retain for no reason but what it comes down to it is trust and partnership and how can you keep providing value to each other and that's the power exactly what you mentioned of trying to embed yourself within the organization even if you are an independent studio or a consultancy how can you be more than just an outsider kind of being attracted to project by project how you can be constantly thinking about the client and proactively think about their challenges what do you need to know about them to make sure that they don't come to you with a project but you're more ahead of them and thinking okay this is on the horizon and again applies to any industry whether you talk about branding digital work like any design or again systemic sustainability work how can you be proactive and be more helpful to clients seeing that we think this is happening we see that's where the industry is going based on what we've seen you doing this with English, you should do that.

1:09:46And by the way, we can help you, but by all means, you don't need to use us. But the more you do that, the more clients start trusting you that you don't just come there to get money for the project and run away, but actually you do care and you build this partnership with trust as with any partnership and trust and relationship that you genuinely care about your partner and you want to bring some value, even if there is no immediate return on what you're doing, there is some sort of relationship built from there. Yeah, yeah, absolutely. And yeah, and you can see it as a kind of a biz dev strategy as well.

1:10:19I would like to ask, Katya, who do you think we should bring as the next podcast guest? We always love asking our lovely guests, what are you interested in? What do you see on the horizon? Who are you fascinated by? Who you would want to learn from? That's a great question.

1:10:37Cat Drew:I mean, we're just about to kick off a big project about how design should be at the heart of kind of a nation's AI adoption story thinking about how you create how you how design can be embedded so that AI is genuinely purposeful ethical and sustainable so I think organizations that are doing interesting things around that we held a roundtable that as part of London Climate Action Week and we had people Usman Huck who's one of our experts who was talking about kind of how you design AI agents which are kind of which like do not just kind of reinforce the extractive economy but actually create a different one people like Sarah Gold who's been doing a lot of work around AI and trust people like Cuba Buttwicky at GDS government digital service so I think that would be a really interesting example for the next session brilliant and I agree I think there is so much that design and creative community can do in this rapid changing world and I think again we are best placed to to be those guardians but also visionaries who can show not just what the future looks like but what the better future looks like and how we can proactively design for it rather than wait for it to happen and I love that you are having this conversation with incredible leaders in that community and we almost avoided conversation by AI for the whole one and a half hour but no no we cannot we cannot um but i think it's um it's definitely something that again designers can have a massive influence on so i love that you're doing that proactively we have one more question before i suppose uh we can wrap up this conversation sarah ellen is asking as a project program and portfolio management profession from business i would like to bridge my career to a purpose-led movement where should one start to make a difference oh well that's a huge question i mean look at purpose-led move purpose-led businesses um so i'd start with someone thing like before because that is an organization which brings together purpose-led organizations yeah i think it's right now it's probably the best time to to be part of any purpose-led movement organization there are so many problems that need to be solved there are There is not lack of problems to be solved.

1:13:04So if you want to make a difference right now, it's a really great time to start doing it or create your own organization that will make a difference. Depends on what you are passionate about. And I think it's probably the key without jumping into, I suppose, any organization that tries to make a difference. There are so many problems that could be solved, but actually picking the one that you genuinely feel passionate about and connected to, because then you will actually keep doing it and keep making an impact and actually feel good about it because that's something you generally care about I think it's incredibly satisfying so definitely check out lots of organizations there are in that space.

1:13:43Kat I have one last question that we ask everyone who comes to our lovely podcast and it's probably even more relevant for the conversation that we just had today if you could change one thing in the world what would it be?

1:13:57Cat Drew:I would make businesses kind of responsible for environmental and social outcomes as well as economic ones and give them the value of design as a way to achieve it there you go oh brilliant love it uh and yes to that i think there is so much more there we can do to all as a society as the world to contribute to the positive future that we all want to see and want to be part of so definitely more businesses i think should and I think we'll actually start making an action. I'm positive and hopeful about the future. So definitely that could be a good future for all of us. Kat, thank you so, so much for joining us for this conversation.

1:14:42You're always such a pleasure to talk to and so knowledgeable about the topic, so knowledgeable about everything that's happening in economy, the industry, all this stats. I don't know how you keep all these numbers in your head. This is so impressive in a world of short memories and you can pull all sorts of case studies and thank you for sharing additional resources we also link to all these resources and as FutureLine Academy we also send the newsletter with the summaries of our conversation so we'll make sure we link all the links that you shared there so people can enjoy the case studies the metrics, the approaches the design council has been championing and we can all benefit from from this hard work that you and your organization have been doing.

1:15:29Thank you so much. And thanks everyone for joining. We love that there are so many curious minds in our Future London Academy community who care about the future of the planet and want to have these conversations and want to be proactive with what we do as design and creative communities. So thank you for being part of it and hopefully being inspired by Kat's thoughts. Thank you, Kat. And if any of you find anything that we shared interesting, inspiring, controversial, provocative, or just delightful, please do share it on any social network that you prefer, whether it's LinkedIn, Instagram. We love seeing what resonated with all of you so we know how to create better conversations and what more we should talk about.

1:16:13So please do share. It really helps us to bring incredible guests like Kat and have great conversations about topics that really matter. Thank you everyone for joining and until next time. Bye.

From the publisher

How can design create impact at a systems level, across business, government and the planet? Cat Drew has spent a large part of her career answering exactly that question.Cat is also faculty member of our Executive Programme for Design Leaders: https://fla.wiki/4vsrYWRAs Chief Design Officer at Design Council, the UK's design body, set up nearly 80 years ago to help rebuild the post-war economy. Cat works at the intersection of design, business, policy and sustainability.In our conversation, we explored how designers can better communicate their value, why sustainability belongs in every designer's toolkit, and what it takes to influence entire systems. Below are our favourite insights, you can watch or listen to the full episode on Spotify, Apple or Pocket Casts.What you'll learn► How to build design's influence inside a large organisation, and make the business case for it, from Decathlon to Impossible Foods► Why sustainability and "skills for the planet" now belong in every designer's toolkit► How design can shape government policy, not just products👤 Who this episode is for: Chief Design Officers · Design Leaders · Heads of Design · Policy Makers · Sustainability Leads · and anyone curious about design's role in business, government and the planet00:00 Meet Cat Drew, Chief Design Officer at Design Council2:04 80 Years of Design Council: From Post-War Product Awards to Design for Planet6:45 Why Governments and Businesses Still Misunderstand the Word Design9:39 Design Speaks a Different Language Than Business 12:10 How to Build Design Influence Inside a Large Organisation14:33 Five Business Arguments for Design, With Case Studies From Decathlon to Impossible Foods19:04 What Governments Actually Care About: Design Economy vs Design for Policy23:54 Measuring Impact in the Public Sector From Vulnerable Families to Mental Health Access29:54 Salford Wetlands: A Design Solution That Solves Five Problems at Once32:34 Should Designers Even Use the Word "Design"?36:44 Introducing Skills for the Planet and the Weight of Design's Responsibility45:58 How Can Designers Advocate for the Planet49:31 Judging FLA's Executive Programme & What Design Leaders Are Building Next52:03 Q&A: B Corp Certification vs Measurable Regenerative Impact53:42 Q&A: Why Designers Need Hands in Soil and Feet in Rivers56:49 Q&A: Fixing Design Education for the Next Generation01:03:45 Q&A: Designing for Systems When Work Is Project-Based01:06:08 Q&A: Building a Business Case for Retainer-Based Sustainability Work01:10:35 Q&A: Who Kat Thinks We Should Invite Next to the Podcast & Why01:12:21 Q&A: Bridging a Career Into Purpose-Led WorkCat is also faculty member of our Executive Programme for Design Leaders: https://fla.wiki/4vsrYWR

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