Vital Farms: Matt O’Hayer. How a serial entrepreneur re-branded the egg

23 Mar 2026 · 1 h 8 min · 37 chapters

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In short

Podcast Episode Summary: How I Built This with Guy Raz - Vital Farms: Matt O’Hayer

Overview In this episode of *How I Built This*, Guy Raz interviews Matt O’Hayer, the founder of Vital Farms, discussing his journey from entrepreneurial struggles to the creation of a billion-dollar egg company focused on humane, pasture-raised eggs.

Key Themes and Concepts

The Birth of Vital Farms

  • Challenge in the Egg Industry:
  • Historically, eggs were sold with little differentiation or branding.
  • O’Hayer questioned why eggs could not be produced differently—better taste and humane conditions for hens.
  • Starting Small:
  • Began with 20 hens and a few used trailers in Texas, while living modestly in an RV.
  • Emphasized the need to change consumer perceptions about eggs.

Background and Past Experiences

  • Diverse Entrepreneurial Journey:
  • Prior ventures included carpet cleaning, a barter exchange franchise, and travel industry businesses.
  • Experienced failures and losses, particularly after 9/11, highlighting the importance of resilience.
  • Inspiration from Conscious Capitalism:
  • Influenced by John Mackey’s concept of businesses taking care of all stakeholders, including employees, customers, and the environment.

Growth of Vital Farms

  • Unique Selling Proposition:
  • Focused on pasture-raised eggs which provide better taste and humane conditions.
  • Initially faced rejections from restaurants due to higher prices compared to conventional eggs.
  • Partnership with Whole Foods:
  • Established a relationship that proved critical for distribution.
  • Whole Foods provided marketing support that enhanced visibility.

Challenges and Resilience

  • Initial Struggles:
  • Faced significant hurdles in getting restaurants to buy into the concept of premium eggs.
  • Early marketing involved cooking for chefs to showcase the product’s quality.
  • Operational Complexity:
  • Developed a network of farmers committed to Vital Farms' standards.
  • Ensured product consistency by overseeing farm protocols.

Branding and Consumer Engagement

  • Innovative Packaging:
  • Created visually appealing, informative egg cartons that communicated the ethos of Vital Farms.
  • Leveraged customer testimonials and word-of-mouth for marketing.

Business Philosophy

  • Stakeholder Model:
  • O’Hayer emphasized treating farmers as stakeholders, ensuring fair pricing and contract adherence.
  • Aimed for a balance between profit and ethical responsibility, leading to sustainable growth.

Impact and Future Aspirations

  • Market Influence:
  • Vital Farms has contributed to changing industry standards by promoting humane farming practices.
  • Acknowledged as a significant player in the market, holding around 4% of the U.S. egg market share.
  • Continued Innovation:
  • O’Hayer remains engaged in entrepreneurship, launching new ventures that align with his values of conscious capitalism.

Key Takeaways

  • Transforming Industries: By focusing on ethical practices and innovation, companies can redefine traditional markets.
  • Resilience: Success often includes learning from failures and adapting to challenges along the way.
  • Community and Collaboration: Building a network of supportive partners and stakeholders is essential for sustainable growth.

Timestamps

  • 07:48 – Initial venture into carpet cleaning with no plan.
  • 22:57 – The impact of 9/11 on his businesses.
  • 34:19 – The realization that pasture-raised eggs could become a viable business.
  • 41:03 – Starting the farm and the challenges of selling the first eggs.
  • 49:53 – The partnership with Whole Foods and its significance.
  • 1:03:09 – Branding through the egg carton design.
  • 1:08:24 – Discussion on the ethics of humane egg production and pricing.

Conclusion Matt O’Hayer's journey illustrates the power of vision, resilience, and ethical entrepreneurship. Vital Farms not only disrupted the egg industry but also set a precedent for humane agricultural practices, showcasing how purpose-driven business models can thrive.

For more insights, tune into *How I Built This* for stories of innovation and entrepreneurship.

Written by AI. May contain mistakes. Listen to the episode to check what was said.

Chapters

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Matt O'Hayer's Journey to Vital Farms

3:52 to 5:51

Matt O'Hayer discusses the founding of Vital Farms and the egg industry.

“So for as long as anyone can remember, eggs weren't really a brand business.”

Early Business Ventures

5:51 to 8:00

Matt shares his early business experiences and lessons from them.

“But all of them contributed to the businessman that Matt would eventually become.”

The Carpet Cleaning Business

8:00 to 9:10

Matt recalls starting his carpet cleaning business and its rapid growth.

“And you did not have$3 ,000 or$4 ,000 at the time.”

Transition to Farming and Chickens

9:10 to 10:40

Discussion on Matt's shift to farming and raising chickens.

“And so you were bringing in, do you remember even how much you were bringing in a year?”

Barter Exchange Concept

10:40 to 14:00

Matt explains his barter exchange business model and its impact.

“And I didn't know what I wanted to do, but I know I wanted to ultimately move to Austin.”

Understanding Barter Business Models

14:00 to 15:10

Learn how barter systems can create unexpected business opportunities.

“with customers you wouldn't have had otherwise.”

Challenges in the Barter Business

15:10 to 17:10

Explore the difficulties faced in managing a barter exchange.

“So you got the membership fee, the one-time fee, but then what was your recurring revenue?”

Transition to Travel Industry

17:10 to 18:40

Discover how a barter business led to a new opportunity in the travel sector.

“But I'm just thinking like how you even deal with all the communication involved.”

Growth and Public Offering

18:40 to 21:05

Understand the growth trajectory that led to a public offering.

“And hotels like to fill excess capacity.”

Self-Reflection on Leadership

21:05 to 22:45

Gain insights into effective leadership and personal growth.

“But we were still, you know, struggling new company.”
Show all 37 chapters

Impact of 9/11 on the Business

22:45 to 24:20

Learn about the immediate effects of 9/11 on the travel industry and personal decisions.

“and in Europe that's right but then of course 2001 rolls around and September 11th happens and And you're in the travel business and you guys take a major hit, as does everyone in travel.”

Life After a Major Business Failure

24:20 to 26:20

Explore the challenges faced after losing a business and the path forward.

“What happened is 20 % of all airline employees within days were laid off.”

Sailing into a New Career

26:20 to 28:00

Discover the transition from corporate life to becoming a charter captain.

“I was always looking for the exit back then.”

Transition to Charter Boat Life

28:00 to 29:15

Learn about Matt's significant life change from CEO to charter boat captain.

“and worked my way up to, I would call it, line cook.”

Entrepreneurial Spirit on the Water

29:15 to 30:16

Matt discusses how he identified a business opportunity while working on a charter boat.

“One thing I was really learning is that, you know, I was now, my ego had gotten pretty well crushed down and which is in a good way.”

Inspired by Conscious Capitalism

30:16 to 31:44

Matt reflects on how an essay by John Mackey shaped his future business philosophy.

“But one I could was become a charter broker who would book on other boats because we were oftentimes booked and I get inquiries from my client base.”

Animal Welfare and Personal Connection

31:44 to 33:19

Matt shares his personal connection to animal welfare and his experience with chickens.

“Well, it was a best-selling book after that.”

The Decision to Buy a Farm

33:19 to 34:24

Explore how Matt decided to move back to Austin and buy a farm for raising chickens.

“You know, they're jumping your shoulders.”

Vision for Pasture-Raised Eggs

34:24 to 35:49

Matt discusses his vision for raising chickens and producing high-quality eggs.

“I'm funding this guy to do pasture raising of eggs.”

Franchise Model for Chicken Farming

35:49 to 36:47

Learn about Matt's innovative approach to creating a franchise model for chicken farming.

“So John tells me the story, about what he wanted to do.”

Starting the Farm

40:11 to 42:00

Matt shares his experiences clearing land and starting his farm operation.

“Right now, new customers get 20 % off with code NEW20 at vistaprint.com.”

Starting a Chicken Farm

42:00 to 44:31

Learn how Matt began his journey into raising chickens for egg production.

“Oh, it's whatever weeds would grow on it.”

Overcoming Initial Hurdles

44:31 to 47:25

Discover the challenges faced in selling his eggs to restaurants.

“But the eggs started coming and I started packing them into cartons.”

First Order from Whole Foods

47:25 to 49:59

Matt shares the story of his first big order and its unexpected challenges.

“And most of these floods, for some reason, happened at three in the morning.”

Navigating Regulatory Challenges

49:59 to 53:09

Understand the importance of food labeling and meeting health standards.

“Meanwhile, we're washing eggs by hand, one at a time.”

Scaling Up Production

53:09 to 55:56

Learn about the limitations of the farm and plans for expansion.

“they patiently waited for me to send in the next round of eggs, build the next pallet in the back of the truck and send it back up.”

Challenges in Egg Production Standards

56:00 to 57:40

Learn about the complexities and the self-regulation in the egg production industry.

“Is that legal language or is that still not, no one's going to know what that means?”

Scaling the Business with Farmers

57:40 to 59:50

Discover how partnerships with farmers were key to scaling the operation.

“And like how are you making sure that they were doing things the way you wanted?”

The Power of Customer Advocacy

59:50 to 1:00:28

Understand why not boasting about quality can lead to customer-driven promotion.

“And I have to really keep explaining this to folks.”

Bringing in a New Operator

1:02:10 to 1:04:35

Hear about the importance of finding a strong operator for day-to-day management.

“That's framer.com slash built for 30 % off framer.com slash built.”

Innovative Branding Strategies

1:04:35 to 1:06:45

Discover how Vital Farms distinguished its egg cartons through creative branding.

“And we had met at a organic trade association meeting in Washington, D.C.”

Raising Capital and Company Valuation

1:06:45 to 1:09:20

Learn about the journey of raising capital and increasing company valuation.

“In 2013, 2012, I was approached by an investment banker wanting to raise some money for us.”

Impact on the Egg Production Industry

1:09:20 to 1:10:00

Understand the broader impact Vital Farms has had on the egg industry.

“So one of the things, right, that I'm sure you've heard and we'll definitely hear from listeners is like I buy your eggs.”

Impact of Vital Farms on the Egg Industry

1:10:00 to 1:12:02

Learn about how Vital Farms is changing the landscape of egg production.

“You know, they buy, they get loans and the banks, you know, when the interest rates went from one and a half percent to six, seven percent to buy a farm, that was more expensive for the farmers.”

Matt O'Hayer's Entrepreneurial Journey

1:12:02 to 1:13:16

Discover Matt's perspective on entrepreneurship and his ongoing ventures.

“I've started four or five new companies this year.”

The Role of Luck in Success

1:13:16 to 1:14:39

Matt reflects on the importance of luck and gratitude in his journey.

“And so when I go into a new business today, it is with first and foremost, what is the deeper purpose of that business?”

Company Milestones and Future Plans

1:14:39 to 1:14:58

Learn about Vital Farms' public status and Matt's future role.

“And so I would say, in one sense, it's 100 % luck.”
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Transcript

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2:50From the time that you started with the first pens until the time you could actually sell eggs, was it weeks? Was it months? Months. I figured to get started, I wanted to start selling to restaurants. But I was getting a lot of no's because they could buy eggs from Cisco for$0.89 a dozen. And they're not going to pay me$4 a dozen when they can buy it for$0.89. I kept hearing from chefs, an egg is an egg is an egg is an egg.

3:24Welcome to How I Built This, a show about innovators, entrepreneurs, idealists, and the stories behind the movements they built. I'm Guy Raz, and on the show today, how Matt O 'Hare was inspired to buy a Texas farm, 20 hens, and some trailers from Craigslist, and built a nearly$1 billion brand, Vital Farms.

3:52So for as long as anyone can remember, eggs weren't really a brand business. If you walked into a grocery store 20 years ago, you'd likely pick out a carton of eggs based on the size, or if you wanted brown eggs versus white ones. No one gave much thought to where the eggs came from or who produced them, which is strange if you think about it because Americans eat a lot of eggs, almost 100 billion of them a year. It's a huge industry worth around$50 billion annually. And yet, until recently, almost no one focused on building a brand and a story around eggs. Which is part of why Matt O 'Hare decided to do it himself, starting out on a scrubby patch of Texas land with a handful of hens.

4:40The idea came to Matt in 2006 after reading an article by the founder of Whole Foods, John Mackey. John, who was actually on the show a few years back, wrote about a concept called conscious capitalism, The idea that a business should take care of its employees, customers, the community, and the planet. Now, whether you're skeptical about this idea or not, Matt O 'Hare became a true believer. And in eggs, Matt saw an opportunity to take this concept and build a business. And what he wanted to produce were eggs that were different than what was available at the grocery store. Eggs that had bright orange yolks and didn't taste like they came out of a factory.

5:20The hens would have space to roam outdoors and be treated more humanely than most egg-laying birds that are confined cages. Now, at the time, Matt was in his 50s, and had spent the previous few years as a charter boat captain. He had absolutely no experience as a large-scale chicken farmer, and he didn't know much about selling food. In fact, as you'll hear, before Vital Farms, Matt had launched a bunch of different businesses, which were complex and challenging in their own right. Some of them did okay, and others fizzled out. But all of them contributed to the businessman that Matt would eventually become.

5:59Matt O 'Hare grew up in Rhode Island in the 1960s and 70s. He decided to skip college and made his way to Houston, Texas when he was around 20 years old. He got a job there working for a carpet cleaning company. And one day, while sitting in his van, surrounded by a bunch of equipment, And he thought, maybe I should go into this business myself. I saw the name on the back of the carpet cleaning machine. It said Chemco Manufacturing, Phoenix, Arizona, Model 75A. So I got the phone number and called him up one day. And we were just sitting in the, I was in a kind of a commune house that I was living in.

6:35And I called him up and said, hi, this is Matt O 'Hare. I'm with, I looked up, I said, Super Steam Carpet Cleaning. I just came up with a name. and I'd like to order a model 75A, you know. And the guy says, oh, we're having a special right now. If you order two, you get a discount. Like, oh, okay, whatever. That sounds great. You need any chemicals? I said, well, I need a carpet cleaning solution. Like, do you have by the gallon? He says, we have 55-gallon drums. I was like, I said, okay, I'll take a 55-gallon drum. And I was just being funny, you know. I was like having fun with it. And pretty soon he had this whole order.

7:09And it was like$3 ,000 or$4 ,000, I think. And he said, would you, a 30-day term's okay. And I cupped the phone. I said, everybody know what 30-day terms means? Like, no one knew. And I said, oh, sure, that'd be fine. Two weeks later, a big truck, yellow freight lines, pulls up in front of the house, this commune house, and starts unloading all the stuff in front of the house. And I had to look up what 30-day terms meant. And I was all of a sudden in the business. It's amazing to think about how the world worked in the mid-70s where you could just call up a company, no credit check, and they say, sure, we're going to send you one out.

7:54Two. Two. And then they're going to expect a check within 30 days. And you did not have$3 ,000 or$4 ,000 at the time. I didn't have$300 or$400. Yeah. And you had worked for a previous company. So what did you just start kind of like, I don't know, poaching their customers? Well, no. What I noticed is Houston was a boomtown. They were taking farmland and converting it at a rapid pace into subdivisions along I-10. And the kids go out and play and they run around in the farm fields that hadn't been converted yet. And they run into these brand new carpets and get them dirty. And I found that we were cleaning carpets out there all the time.

8:35And were you, I mean, how were you able to come up with the cash within 30 days to pay for the machines? Well, I mean, it was quick money because people would, you know, come and they pay cash. It was all cash business or a check. And I didn't pay it in 30 days. What I did instead is every few days I'd send a small amount of money. So$50,$100. And after 30 days, I probably only paid 15 % of it back. But they were probably laughing at their office because every day they got another check from me. And I had more business than I could handle. So I ended up, you know, ordering a third machine and paid for it the same way.

9:14And it just kept growing the business. So, I mean, this is the late 70s. And so you were bringing in, do you remember even how much you were bringing in a year? The company was, by the time I sold the company, are all in because we also got into equipment sales. We ended up being the top sales organization in the country for that company. The Sullivan Machine was selling their equipment. Oh, you became an agent selling their cleaning machines. I think at the end, by 1980, we were a million dollars a year probably in sales. And I sold the carpet cleaning portion and shut down the equipment portion.

9:50You sold it in 1980? Yeah, five years. Okay. Okay. And I guess you got a small chunk of money from that sale. Because I think, I guess with that money, you bought a plant nursery just outside San Antonio and you had like a little farm there and you even raised some chickens, which would, of course, lay the groundwork for later on. We'll get there. But I guess you were kind of in a holding pattern, right? Like you were doing this for just a few years? Yeah. I had dairy goats and I had chickens laying eggs. And so, you know, that's when I first learned that, you know, when their chickens were running around on pasture, they made these beautiful, delicious eggs.

10:32And I couldn't find them anywhere after that. But I saw the opportunity just to at least do that for fun while I decided what my next big move was going to be. And I didn't know what I wanted to do, but I know I wanted to ultimately move to Austin. And I wanted to start a company there, but I didn't know what yet. So you're in Austin around, what, 1983, 84 time frame? Exactly, 83. Okay. So, Matt, many of our listeners, old listeners will remember an episode we did years ago, maybe 2017, 2018, with John Mackey, the founder of Whole Foods. It's a great episode. And tell me about – because you met John Mackey and he was just kind of starting out at that time, right?

11:12I mean he was really getting into the natural foods business. Yeah. What we had in common, we were both entrepreneurs and young entrepreneurs. I was 26 or 27, I believe. And John was a year and a half older than me. But John had a – Whole Foods was a great company. But when I met John, he was – you'd see him in the produce department packing produce at the first real good-sized store that he had, which is 10 ,000 square feet. And I was starting my company, which is Barter Exchange. Yeah. So you – all right. So you're in Austin and you are starting a new business, a Barter Exchange company. So I know what bartering is.

11:52Like, hey, I can give you this in exchange for that, right? Not exchanging money, but like services. Help me understand what this business was. All right. So I didn't invent the concept of bartering. No, it's in the Bible. Well, I mean, but of these companies where you stop doing a quid pro quo trading, this for that. But instead, we have a currency. And so the currency was called a trade dollar. And so just to give you basically how the business ran, only companies could join. And they would pay us$500 to join, a membership fee. It's a membership. Right. Annual membership or just one time? One time.

12:36Okay. And then you get a credit card, the barter exchange card. And that credit card enabled you to go and shop at any of the other businesses in that community or nationwide. Because this is a national company I was starting. I decided right on the bat I was going to build a national company. I was going to franchise it all over the United States. It was a – you're a business. And first of all, what kind of businesses are we talking about? Doctors, lawyers, airlines, restaurants. Okay. Manufacturers, radio stations, magazines, newspapers. All right. So let's say you are a radio station and a doctor.

13:14I pay you$500 and then that enables me to shop at any of these other businesses. But why would I even need to be part of this network to use their services? I'll give you a simple example. Let's say you have a restaurant and your restaurant is operating about 60 % capacity. Every day at lunch, you have 40 % of your table is empty. You have plenty more capacity. Your food cost in a restaurant, typically 25 % roughly. but your big cost in a restaurant is your fixed overhead. So you have this perishable commodity called that seat that's not worth anything if you can't fill it, right? You have to have a new driveway put in, a parking lot put in.

13:55And the asphalt company came to you and said it's going to cost you$10 ,000. If you join Barter Exchange, we're going to fill up some of those empty tables with customers you wouldn't have had otherwise. We're going to send them in. They're going to use their trade dollars to eat in your restaurant. And basically, you're going to buy that driveway with incremental business. And your promise, your value prop was we're going to save you money over the long term because bartering is going to, you know, the cost for you to provide your services much lower than the cost you would have to pay for someone else's services.

14:29In essence, yes. But unfortunately, that restaurant owner probably can't find a driveway guy who wants to eat$10 ,000 of meals at his restaurant, right? And so what this does is basically the reason why barter – it was the first form of trade, right? It was barter. That's why they call it trade because it was trade early on. So this sounds like almost like it was a membership club. It was a certain kind of entrepreneur who would join who would be willing to do this. But basically – am I right? It's more like a club. They would operate like a club. Yeah, but there were thousands and thousands of members.

15:04You know, at some point, at one point, we were doing 100 ,000, processing over 100 ,000 transactions a month. And help me understand. So you got the membership fee, the one-time fee, but then what was your recurring revenue? We charged 5 % cash and 5 % to the buyer and the seller in each transaction. Every time there was a transaction. And there'd be an invoice, a statement at the end of the month. It would also tell people this should not be how you operate 100 % of your business. This is a way to utilize excess capacity because there's nothing more perishable, you think about it, than an empty hotel room that didn't get sold last night or a 30-second spot on a radio station yesterday that never got sold.

15:40They get nothing for that. This is a fascinating business. First of all, do these businesses exist anymore today? No, I think there's one or two that might still be around. And how did the business do? Was it successful? Were you bringing in – was it profitable? Yes and no. The hard part about the business was that you could never consistently meet the customer's expectations. Right, because you don't have predictability. They come in thinking it's going to save their company and it can help them, right? Or their expectations are that I'm going to be able to, no matter what you tell them, they're going to be able to use their trade dollars right away for everything.

16:20And sometimes it's difficult to find something they wanted right away. So sometimes those people, you know, weren't getting enough business and they weren't happy and other people. And I mean, you know, I always said I'm not – I was never – you know, I hate wasting my time being CEO of a company because it really takes a lot of work. That was 13 years of my life in that business. And this sounds like just a lot of moving parts. Like I can – there are thousands of cliches coming to my head like herding cats or, you know, just – I'm just thinking you've got your own – you're running a membership organization in Austin.

16:58Then you're in charge of a network of membership organizations all over the country. So you're dealing with the franchise owners and then you're dealing with the businesses in your area and maybe businesses in other areas. And I mean this is before email and, you know, you have fax machines maybe. But I'm just thinking like how you even deal with all the communication involved. It was a pain in the ass, I'll tell you about it. And it's funny because you just named all the issues, right? It was always something, you know, with always struggling with cash flow. It was a really knock down, drag out.

17:31It was a really good education, though, because one thing it taught me, I learned about so many different companies. Because they'd bring me in, clients would come in and say, I've got this excess inventory, and I can't move it. And what can I do, and how can I turn this into something I need? And I did business with some big corporations. You know, we did big deals with airlines for a lot of deals between travel-related assets and media-related assets. We did a lot of that. We really made a lot of money in arbitrage. We could buy something, move quickly because we were the Fed. We could loan ourselves the money or take out of our trade dollar bank account and buy something and then flip it.

18:10But it was always a struggle and can wear on you after a while. Yeah. All right. So you eventually sell this business, I think in 1995, and you make a little bit of money off of it. And I guess because you learn so much about the travel industry in this arbitrage and this sort of bartering business, you end up launching a new business for a very specific market, which is airline employees, I guess, flight attendants and pilots. And the way I understand it, basically what you would like broker deals with hotels and resorts for inexpensive hotel rooms and then you would turn them around and sell them to airline employees who would fly somewhere cheap or, you know, if they had some time off.

18:57Is that is that right? Yeah. Yeah. There were dozens of these little companies that former airline employees would start and they would place – or even existing airline employees and they would place – they'd get a deal with a hotel and a resort somewhere and say, airline employees will let you come for 50 % off because they wanted to – because the airline employees, the key is they fly at the last minute, standby. And hotels like to fill excess capacity. And I had really good contacts in the resort travel business, my previous business at Barter Exchange. I had general managers and sales managers from all the major hotels and the resorts in Mexico and throughout the Caribbean.

19:37So we started growing the business, and it was easy to grow. There was a travel magazine that was out there at the time called Airfare Magazine, I believe it was called. I bought that magazine for cheap, and we took that and turned it into a first-class publication with a quarter of a million circulation called Interline. And these were only airline staff? Yeah, there's millions of airline employees. Around the world, I would think. Yes, and this is worldwide. Okay, all right. And there were 25, 30 companies doing this around the world at this time. So there were other companies in the same business.

20:14And I did a roll-up. I wanted to go and buy them all. Yeah, so you would really – you could say, hey, come just roll your business up into mine, but then you'll have equity in this bigger business. And I'd pay them – they made a small amount of money. I really don't remember the amounts, but probably maybe$20 ,000,$30 ,000 might be enough to get them on board and then would do an earn out, and they were happy with that earn out. Okay. So this is starting to look like this could really go somewhere because you had done the barter exchange, and that was challenging. But this one really looked – from what I read, it looked like it was really promising.

20:51And you did actually take this public in 1998. You went – you took the company public. You guys were doing like 50 million in sales at its peak, I think, right? Roughly 50 million. We had a good group of people working at headquarters. We had a first-class magazine. But we were still, you know, struggling new company. You know, we were – all business are a challenge, especially when you had – when you're a mediocre operator like I was. I have to think, you know, I mean, you know, we had a couple of instances that set us back on our heels. Why do you think you were not a good operator at that time?

21:32Well, what I've learned since then is I'm really good at growing companies, but I get really bored at the blocking and tackling part, which is really important part of it. That's really the most important part. I hadn't really learned lessons that I learned later in life, which is always hire people that are 10 times smarter than you and 10 times better than you to run every aspect of the business. And I was – still thought I was the smartest guy in the room. And I wasn't. You know, I had a lot to learn. Did you have – I mean because here in this conversation, you come across as very mild and, you know, chill.

22:08But you said you acted like the smartest guy in the room. Were you argumentative? Were you dismissive of other people? Maybe not ostensibly, but I probably was more than – certainly not more than I am today. That's for sure. I certainly lacked humility, which I think is such an important aspect of being in business. And I didn't do a good job making sure that I had the right people in the right seats in the bus. you know and that's such an important lesson yeah for sure but I mean still the business was doing okay I mean I think at its peak you had like what like 200 people working for you people in the US and in Europe that's right but then of course 2001 rolls around and September 11th happens and And you're in the travel business and you guys take a major hit, as does everyone in travel.

23:07And I read that actually on that day on 9-11, you were actually in New York City for a business meeting. Yeah. Got up early in the morning and went for my morning run and came back and was taking off my shoes in my hotel room in Midtown. And I see an airplane. I see one of the World Trade Center towers burning. Like, what is that? Turn up the volume. I said a small plane had crashed. And while I was watching it, the second plane hit. I quickly laced up my shoes and decided I'm going to run down, see if I can help with the World Trade Center. So I ran down the West Side Highway. By the time I got to Chelsea, the first tower came down.

23:44And I was surrounded by people that had come out of the towers that were covered in dust. And I realized that my sales were going to go to zero for at least a period of time. And we couldn't afford it. We were still hand-to-mouth. We were tight, you know, but we were okay. Yeah. Yeah. So I got on the phone right before the second tower came down, got on phone with London and Austin and laid off 140 people. That day? At that moment, before the second tower came down. Because you, well, all air travel had been suspended in the United States, but it just, it's, I guess, well, I guess right away people couldn't travel, right?

24:23What happened is 20 % of all airline employees within days were laid off. But you didn't know that yet on that day. You just knew that there was going to be some challenges in your business. And just so protectively, you lay off people, but still thinking, we'll survive this. Yes. Well, I wasn't sure. But I knew that we couldn't afford even a small bump on the road at this point. We were hand to mouth. Cash flow-wise, it was too tight. So I knew I had to make some immediate decisions. But I was really more concerned with life at that point. I'm pretty good at triage. and I thought, well, maybe I can help.

24:56And so I got back and started running downtown. How long were you in New York City before you headed back to Austin? Well, I got down to the World Trade Center, wasn't able to do anything because there was nobody now to help. And I walked back to Midtown with the whole gang of us together and came back to Austin a few days later. I ended up basically selling the company. What I saw happen that day is my net worth, which I calculated somewhere beforehand, beforehand was still in the tens of millions of dollars because you know of the value of the company yeah my share of the company yeah to zero overnight okay so you are now 45 46 and uh and and broke uh you know by broke i mean i own my house which is really great i built it largely in barter But you had no long-term security.

25:53No. But when 9-11 happened, I was like, okay, now I got nothing, you know. And I quickly got it like consulting gigs, you know. Yeah. I came in and helped a little bit of that. But it was just, you know, nickel and dime. And that's it. I mean, you spend about a year on help sort of unwinding it and dealing with creditors. And what were you going to do? Yeah, I had always wanted to sell my company and then sail around the world. I was always looking for the exit back then. Sell my company, buy a big sailboat, and sail it around the world. You grew up in Rhode Island, so did you grow up sailing?

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26:32Yeah. When I was a kid, I had a paper route when I was eight years old from eight to 12. I saved my money and I bought sailing lessons at Rhode Island Yacht Club when I was 11. And I really learned to sail and I loved it. Okay. So here was the opportunity to do it, except you didn't have the money to do it. Oops. Is that one little problem? Yeah. But I had a little bit of equity in my house. I had enough to borrow$300 ,000,$330 ,000 I think I borrowed against my house. Against your house. Okay. So I decided I was going to be a charter captain. Yeah. And I found a boat in the British Virgin Islands.

27:10It was a charter boat. It was about five, six years old, four cabin. And my new girlfriend and I, she was game to jump on board with me. So you would be the captain of the boat and you would bring tourists on and take them for a week long or three day long trips? Usually families. Yeah. Okay. And I also was doing charters in the Caribbean all winter and spring and fall. But I would move up to New England and charter all summer in New England. from Maine to New York. And you have a girlfriend who I believe is your wife now. No, she was my wife, but we were together for nearly 20 years. Got it. Okay.

27:54So I was captain and chef. And were you a pretty decent cook? I was. I had gotten to be, over the years, I had worked in the cooking business in Blockhound in the summertime and worked my way up to, I would call it, line cook. Yeah. I want to put this in perspective for a minute because you had gone from running a 200 plus person complex business after 13 years of running another very complex barter franchise business. You had been the CEO. You had big staffs. You had, you know, on calls and meetings. And you are pivoting to a career at 45, 46 as a captain and cook of a charter boat. Just you and your girlfriend.

28:38That's a big change. I mean, that is a very big life change. That sounds glorious compared to what the reality was, which is I'm taking apart their toilet that they dropped the wrong stuff in and fixing it. And I'm down in the engine room covered in grease, fixing an engine and all this without, you know, I had a generator. I had two big engines down there. Plus, you have the sails and you're cooking. But you're also taking them to three, four islands a day and your tour guide and you're teaching them to scuba dive and wakeboard and, you know, all this stuff. You get me on all the time, too. Yeah.

29:15One thing I was really learning is that, you know, I was now, my ego had gotten pretty well crushed down and which is in a good way. By the way, what a gift. I know. It was really. What a gift. I was, you know, taking care of people. I was a nursemaid. I was a diplomat. I was, you know, solving marriage problems when I could. And I was, you know, I was teaching people to do a lot of interesting things and I had a lot of kids on board. You know, it was, you know, it was really busy. Was it a good business? It was a small business. It's you and Catherine, basically, and maybe some, I don't know, part-time employees.

29:48But was it a, were you saving money? I wouldn't say I was saving a lot of money, but I was, you know, we were getting, I think,$15 ,000 a week. And after you cover all your expenses, you know, you got a little bit left over. And there were tips. Catherine kept all the tips. That was their deal, which was sizable. I think we had, you know,$40 ,000,$50 ,000 a year in tips. But also I saw an opportunity while I was doing this because I'm an entrepreneur at heart and I had a million ideas that I couldn't execute there. But one I could was become a charter broker who would book on other boats because we were oftentimes booked and I get inquiries from my client base.

30:25And they say, we need you for New Year's. I'm not available, but I can get you another boat. And that was 15 % off the top. So I started booking charters. I started a company. It was called Vital Vacations and the first vital company. It's interesting because obviously it's a connection to what you do next, but it's also connected to what you did cleaning carpets because you realize that the money actually was about working with third parties and taking a cut, right? Or even in the franchise business. Like here, you realize that by brokering charters for other people, it was a much easier way to make money.

30:59Yeah, but I was still doing charters and I really enjoyed being a captain. I thought I was going to do it the rest of my life. I really did. Really? Yeah. I remember somebody, a mentor of mine early days, she told me, the average life of a charter captain is four and a half years. And after that, you're done. And I was like two years. I'm like, I'm going to do this the rest of my life. Well, right around four and a half years, I was done. I was like, okay. What happened? Well, I had a thousand ideas. Poor Catherine at the time, you know, I felt because every time I'd come up with another idea and her eyes would go, oh my God, here comes another one.

31:34And one thing that had happened is I'd read this essay that had been written by John Mackey called Conscious Capitalism. It was – Yeah, which became his kind of mantra. Well, it was a best-selling book after that. And now it's a whole movement. Whole movement, right. But at the time, it was a four-page essay. And it described that businesses need to have a deeper purpose besides just making money. And I was like, well, that's interesting. It was always for me, how can I, quick can I get in and quick can I get out with a lot of money? And like, that's very interesting. I liked that concept. And then he went on to talk about stakeholders.

32:12And I never even thought of a business as having more than one stakeholder. Me, you know. No, they're equal in a way. And described, you know, what Whole Foods did is for their five stakeholders, which is the customers, the employees, the shareholders, the vendors, which I thought was interesting. Teating them as an equal. And then the last one was the communities slash environment where they operate. So I was inspired by that. I knew that whatever I did going forward, I wanted it to be part of that kind of model. Okay. All right. A question for you. You were and have been a vegetarian most of your adult life.

32:44At that time, you were vegetarian. But were animal rights front and center in your mind? Was it something you thought about or was being a vegetarian just a lifestyle thing that you just kind of lived? Yeah, well, my friend John Mackie would be angry if he heard me calling me a vegetarian. He said, you're not a vegetarian, Matt. You eat fish. So I call myself a pesca vegan. Right. So yeah, animal welfare is, you know, especially having chickens on a farm. I mean, my chickens, they all had names. You know, they're all named after, you know. This is when you ran the farm in San Antonio. Outside of San Antonio, yeah.

33:20That was years earlier. You know, they're jumping your shoulders. And I saw their, you know, I had little baby chicks, you know, that I raised up to lay hands. Up to full laying hands. And, you know, they know you. They're sentient beings. You can see that, you know, meaning they feel happiness. They feel sadness. They feel anger. They feel hurt. All kinds of, they have personalities. I ask that because I, you know, you're thinking about a bunch of different businesses. You read Conscious Capitalism and you decide to move back to Austin and actually buy a farm once again, which you had done in 1980.

33:56help me understand how you made that decision to to a move back to austin and to buy a farm again well i knew i wanted to move back to austin and so um and then john mackie and i had gone with him and some friends on a long scuba diving trip so you had always kept in touch with him yes we got a lot closer um and since like 2004 yeah so we were on this trip and i was asking you know what's next for Whole Foods? And he said, you know, this thing we're doing, you know, right now I'm funding this guy to do pasture raising of eggs. But he's decided instead he took the money and wanted to build a feed bill.

34:36So instead of doing what I want him to do, I said, what did you want him to do? And I said, well, I wanted him to train farmers around the country to pasture raise chickens, meaning where they're out in pasture eating the pasture, because we want to sell those types of eggs from chickens that are well-maintained, plus the eggs taste better. And I was like, holy shit, that's exactly what I was. When I had my farm, I saw this huge difference in those eggs. And I've been looking for those eggs. I look for them all the time. I stop at farm stands all the time, hoping that that farmer has let their chickens up.

35:04Because what I found when I had my farm is when chickens wandered around on pasture and they ate something besides corn every day, which is what most chickens just get, primarily corn, a little bit of soybean meal, that the yolks get this beautiful orange color. And they're thicker and they taste much different, much better. and they're delicious. I don't really like the ones with the pale yellow yolks. And what I found is that the 300 million chickens that are out there, 330 million chickens, even at that time, 95, 98 % of them were living in cages, four, five, six, seven, eight birds to a cage, unable to stand up, unable to turn around, unable to stretch their wings their entire lives.

35:45What I classify as the most torture farm animal in the world. So John tells me the story, about what he wanted to do. And I said, well, that won't work. He said, what do you mean it won't work? He said, well, farmers aren't going to give you the consistency you want. You need to have consistent rules and you need to create what I would call a franchise model, an upside down franchise. And I had the experience in franchise. Like, how would you do it? And I said, well, I would recruit farmers to follow our system exactly. I'd put them on a contract and I'd buy all their eggs under that contract.

36:20but they'd have to follow the rules that we set for them. And then I would pack all their eggs into a single brand and sell them under that one brand. And I would make sure the farmers did their job right like you would have, like a franchise would. And he said, oh, that'll never work.

36:39When we come back in just a moment, John turns out to be wrong and Matt dives headfirst into the chicken business. Stay with us. I'm Guy Raz, and you're listening to How I Built This.

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40:24Hey, welcome back to How I Built This. I'm Guy Raz. So it's 2007, and after talking to John Mackey about the challenges of the chicken business, John moves back to Austin, where he decides to buy a farm. I had a real estate agent in Austin. I said, send me, anytime you see over 10 acres available for sale. And he sends me 27 acres in South Austin for sale, and for half a million dollars. It wasn't developed. It was just kind of scrubland. It was a flood zone. And you were going to do what? I wasn't quite sure yet. I had different ideas, but one of them was to do chickens. Okay. And for half a million dollars.

41:04By the way, did you have half a million dollars? No. Okay. So I flew back to Austin and looked at it. And it was covered in brush. I had to hack my way through the brush just to find my way to the water. It was beautiful. And I offered him half the price, offered him a quarter of a million. And so, yeah, I got under financing and bought the farm. for$250 ,000. Well, bought a piece of land. I turned it into a farm. Yeah. Were you going to live there on this farm? Or are you going to, oh, you had a house. You were going to live in your house. No, I had a house that we sold. It sold the house a couple of years earlier by that point.

41:39And we had, we were living in the RV. So this is like, again, you are now in, well, you know, into your early 50s. And you're going to do, I'm imagining, you're going to do some physical labor here to start to clear this farm. Oh, yeah. Yeah, it was, I bought a tractor. And the brush, the bramble, what was it, like blackberries? Like what kind of bramble did you have? Oh, it's whatever weeds would grow on it. And there was, you know, a lot of these, you know, little tiny trees. And I got a big shredder. I got knocked over almost unconscious with a tree brown on my head. It was quite a fun start.

42:10But I always have fun. Yeah. We're cleaning up the property. I put it in a vegetable garden, bought 20 laying hens. And this is nice, fertile land. Yeah, but it wasn't made for crops. I wasn't going to do crops. I knew I was going to do chickens. So I started with 20, and they all had names. And then I bought 1 ,000 baby chicks and started raising them up. And I built these pens made of this electroplastic netting to keep the predators out. And we'd move the pens and these little trailers around the property. I bought some old trailers on Craigslist, house trailers, and outfitted them with nesting boxes.

42:46And every week, we'd move them to a new plot. How many chickens per pen? Each one's probably, call it 2 ,000 square feet, which we're moving them every week, we're moving them to fresh pasture. Gotcha. And they're just eating grass, basically. Well, what I found out pretty quickly through trial and error is that if they don't get four ounces of 18 % protein every single day, they will stop laying eggs within 48 hours. Which is insects, I'm assuming. In nature, it's insect seeds, little pieces of grain, bugs, worms. But we fed them their grain, and I try to do all kinds of things. You fed them grain?

43:28Well, no matter what, they have to get four ounces a day of protein. Got it. And I would, you know, I got these, raised these chicks from a day old, and finally we got production going. And just to clarify, the purpose here, the idea here was, hey, we can make better tasting eggs if a bunch of things happen. Like the chickens have free – like can roam around. They are eating grass and eating bugs. And the result of that is a really deep orange egg. I imagine it took you some time before you were like, yep, we got it. These eggs are consistently orange. Well, yeah. There's seasonality to it also because in the summertime in Texas especially, everything dies.

44:21There's no water. Well, even if it rains, it doesn't make any difference because if it's 100 degrees, 110 degrees for 60 days in a row, it dries up anyway. But the eggs started coming and I started packing them into cartons. And I had a trailer, but primarily I was going to start packing them into my Subaru and take them out to restaurants. I figured to get started, I wanted to start selling to restaurants. And I start calling and calling and calling and calling restaurants. And they didn't want to pay$4 for a dozen eggs. I think it was selling$3.93 a dozen. And it was that much because the costs, right?

45:00I knew I could not make money unless I sold it for at least$49 a case for 15 dozen. But I was getting a lot of no's because they could buy eggs from Cisco, you know, for these restaurants could. Or from one of the big U.S. foods or whatever for 89 cents a dozen. And I kept hearing from chefs, an egg is an egg is an egg is an egg. And pretty soon I'm backing that truck or my Subaru up and I'm loading it full of all these eggs and take them to the food bank. was so disheartening because You're basically giving them away. I had six months of raising these chickens from Bay Old and they finally got these great eggs but no one knew what they were and they're like no one wants those eggs.

45:40They're$4 eggs. Who wants to pay$4? $3.90 for a dozen eggs. Especially when you're not serving it poached or fried if it's just going into cookies or something and no one's going to see it. Yep. And I finally got one restaurant. The first one came out I know what a pasture-raised egg is. I used to have chickens. It was called Fonda San Miguel here in Austin, Texas. And they bought two cases every week. And I was overjoyed. Let me just ask quickly about the orange yolk, right? It's beautiful, especially if you're making fresh pasta. It's great. Or serving it poached. But from a nutritional standpoint, is there any difference?

46:20It depends how you do it. I mean, we don't make any claims in my company because every chicken on pasture can eat whatever he wants or she wants or she wants. And so, I mean, and the yolk color can change because some chickens, you know, decide to stay in all day. You know, I'm just going to stay home and eat grain, you know. And you never, you know, they have the option to be on 108 square feet of pasture, but you don't have any guarantee that what they're going to need. So, we don't, we stopped on nutritional claims. Right. And also it opens you up to all kinds of class action claims and there's all.

46:52Yeah. Right. OK. So so you're now you've got hens and on the farm. Did you build any buildings at the time or was it just it was just 27 acres of land? That's a lot of land. And you were just it was just a huge pasture. You were just moving these trailers around. We got about we end up with about four or five thousand birds on the pasture full time. And I had helped to live there in trailers because remember, there's a flood zone. And so I had to make sure that if a flood came, we could move in. And we had numbers of floods where we'd have to get there in the middle of the night and move the chickens into the trailers and pull them off the farm to a place across the road where it was high water.

47:26And most of these floods, for some reason, happened at three in the morning. And we were out there loading chickens and pulling them in my Subaru, the same Subaru that I used to deliver eggs to the restaurants in. I'm pulling these trailers off the farm. So you now are trying to get restaurants interested. interested. Some of them, mostly it's hard, but you get in a couple places, but you are also friends with John Mackey. It goes way back to when before he was a big success. You'd known him since 1984. I got to imagine you're like, John, can you help me out here? I've got these great eggs. Let's get them into Whole Foods.

48:01I would never ask John to do anything with Whole Foods. I just didn't do it. Okay. Why? Number one, I know that I didn't want to ask John ever to get my eggs into Whole Foods if I could help it. You know, that was not what I wanted to do. I think he did one time. He sent an email to somebody about it that I was a party to. But other than that, no. But what I do know is that for a decade or more, John was behind the scenes, never directly, but was very helpful in the background. People knew that I knew John, But I met one of the presidents of Whole Foods on a hiking trip we took together with John.

48:45And his VP reached out to me and said, we'd like to get eggs up in the Chicago Midwest region. And it was my first real order outside of the – I was just restaurants at that point. You weren't even in the Whole Foods in Austin? No. No. Okay. Not anyone in the Southwest at all. Okay. So this guy got a hold of me and I shipped him, you know, half a pallet of eggs. That was pretty funny because I had no idea even how to load a pallet. I had a brand. I had a label. And the brand, sorry, we didn't get this. It was, you called it Vital Farms. Vital Farms. And I bought, I had cartons and I had a little label and I had boxes.

49:24And then they said they're going to come pick up this many eggs and it had to be on a pallet. For one store in Chicago? No, for the Chicago region. So it was going to go into the four states. And by the way, it was probably one case for every one of the stores. And the case was half dozen, 15 dozen. Just how many eggs is that roughly? Yeah, probably 400, 500 eggs, something like that. So meanwhile, the guy was going to come pick up the eggs. So it was onto my farm. So the truck driver pulls up there. It was probably a teamster. He pulls in and he said, I'm here to pick up a pallet of eggs. I said, oh, hi, great.

50:01Can you open to the back of your truck? I said, yeah. Meanwhile, we're washing eggs by hand, one at a time. Okay. And so we just had me and my little helper. We got, I started building, I started putting one case at a time on the pallet. And I get it all about three quarters of the way to fill. And I'm looking around and like I'm out of eggs and I needed like four more cases. And so I'm washing some of the eggs out of the real refrigerators there and getting them in the cart. And he's watching me in amazement. He's never seen this before. And then I'm still short. So I run out to one of those little mobile units, the little trailers that had chickens in them.

50:33I'm lifting up hens and I'm grabbing warm eggs out. And I get these warm eggs and I put them in the carton. And he's like, couldn't believe it. And I finally had enough eggs done. And this is 45 minutes later. And then I grabbed, I'd been to a U-Haul and got this shrink wrap because they told me it had to be shrink wrapped. And I'm walking around the back of this with this green shrink wrap on his truck. On the semi. And just walking around the pallet, shrink wrapping it. Shrink wrapping it. And I jumped off and said, you're all set to go. And he just like, he looked at me and shook his head, shut his doors and drove off the farm, my little funky, muddy dirt road.

51:12And off he went. And that was my first. I was so happy. I can't imagine. Here's my question, right? So these initial eggs go to a dozen or so Whole Foods in the Midwest. Right. And I'm and this is 2008 ish around then. And I'm I'm walking into a Whole Foods, let's say, in a Chicago suburb in 2008. I go by the eggs and I see this one brand vital farms. And it's not it's just like, you know, there's there's a Whole Foods brand and there's and they are saying cage free and there's this. And why would I even pick this? I mean, I knew nothing about it. How were people going to even know about what this was?

51:59Whole Foods were amazing partners. They still are just an amazing partner. And they stepped up because the thing that they do is that they really believe in what we're doing. It's not just about the money. It's the stakeholder model. And, you know, they believe in what we're doing from an animal welfare standpoint. They believed in that pasture-raised eggs were better for you. so um yeah and so they did had great signage in the stores but i was only on the shelf for about three or four weeks and all of a sudden i got a call from bobby turner i believe his name is the vice president said matt we've got a problem up here what the health department in indiana has taken all your eggs off the shelf and why so because your label's not correct you didn't have the size of the egg and three-eighths inch type.

52:43You didn't have a grade on it. It had to say grade A and it had to say extra large and... Yeah. All that stuff. So they yanked them all off the shelf in all four or five states. Chicago, Illinois, Wisconsin, yeah, Indiana. So they came off the shelf. I decided to get paid and I had to go back and hopefully it was very understanding. And sure enough, instead of just saying, we're done with you guys, they patiently waited for me to send in the next round of eggs, build the next pallet in the back of the truck and send it back up. And five weeks later, we're back on the shelf. Wow. So you had to basically have everything to standard.

53:24I guess that within a year, you also got another lifeline from Whole Foods, which is, and they had, I mean, at the time, it was more like this. I think it's less like this now. They were really into local foods, And you could go to an individual Whole Foods, and we've heard these stories on the show, and you could pitch the local manager. But you got a loan. They gave you a$100 ,000 loan. Whole Foods had a program to support local food producers. That's right. And it's like a low-interest loan, right? I think it was 5 % interest, which at the time was not low. I think it was a fair market. But was$100 ,000 in 2009, was that critical?

54:12Was that like life-changing money at that point? You know, it really wasn't. I had sold my house. I had some capital from that. I had sold my boat. I had a little bit of money from that. I really financed this thing 100 % of myself. I had gotten owner financing on the farm itself. I really got the loan because I knew that what came along with that was even more support from Whole Foods. and I wanted them as a partner. And we never missed a payment, never laid on a payment. We paid it off exactly in time. And at the time, they had 11 regions of Whole Foods. There was almost no national purchasing.

54:45Each region made their own decision. So you had five separate billion dollar companies, I'm sorry, 11 separate$1 billion companies in essence with their own presidents and their own buyers. So you had to do one region at a time. So you were in the Midwest. So you were not yet now. But just out of curiosity, When did you when were you in all the Whole Foods nationally? What year? That really didn't happen until 2015 or 16. OK, so that would come many years later. OK, so this is like 2009 and you are. But there's demand for this thing. And I have to imagine that you can't produce enough eggs on this 27 acre farm in Austin.

55:27Like that is just you don't have the capacity or the cash even to do that. No, it didn't have, and plus there's not enough room. You know, 108 square feet per bird outdoors, you knew the math, that's 1 ,000 birds per hectare. 108 square feet per bird is what you would require. Correct. We worked with Certified Humane and other organizations to come up with a standard, and we adopted the European standard of 1 ,000 birds per hectare, which is, again, 108 square feet per bird. But that's not, like if I start an egg company and I call it pasture-raised, just because I like that term, is that regulated?

56:03Is that legal language or is that still not, no one's going to know what that means? It's actually self-regulated within the industry. But there's been a couple of times when people have broken that standard and they've gotten sued and they've backed off. And so we have competitors that would love to call their eggs pasture-raised, but they call them free-range instead because they have somewhere between two square feet outdoors, which is one animal welfare organization standard. And so you can get away with that basically. Yeah. So you now have to – you cannot make enough eggs. And you had experience with franchising in the past and working with partners.

56:41So I imagine you reach back into your toolbox of having done this in the past and you start to think, okay, to scale this, I can't do this just on this farm. In essence, yes. So the first thing I did is started, I figured stick around Austin, it's convenient. And I started adding farms around Austin. And basically a lot of them were - Farms, existing egg farmers. Or individuals that wanted to raise chickens our way. Yeah. Yeah. So I got after, you know, about a year and a half of, you know, trial and error in central Texas, I got a farmer up in Arkansas that agreed to build purpose-built pasture-raised barns just for us.

57:22Okay. And this would actually be the beginning of your expansion where you would start to partner with dozens of like these small egg farmers across the country. But I'm curious, I mean, how did you – like how did you make sure that they were raising eggs to your specifications, that they were going to be – you know, have those orange yolks and they were going to taste the way you want them to taste? And like how are you making sure that they were doing things the way you wanted? We had to hire people to go out and actually check the farms. It didn't take much because we were paying a premium for these eggs for these farmers, so they had to do our methods.

57:55And if we found out, for example, that they were not letting the birds out first thing in the morning because, you know, then we'd let them know that it's not going to work with them. Or if the pasture didn't look great, we would get with them on that. We're much more sophisticated today, but back then it was early on and we were just, yeah. What I'm curious about is attracting these farmers, right? Because you're working with people who had already been raising eggs and selling eggs and people who weren't. But I guess the incentive for them was there was predictability. Like you were saying to them, hey, we're going to guarantee you we're going to buy your eggs at this price.

58:38Is that what you could promise? Yes. What we did is not only we promised that, but one thing we all knew, and that was in this country, farmers always lose at the end of the movie. They just do. And we wanted to take that out. So we also knew that routinely all the big chicken companies, egg companies, beef companies, they would always break their contracts when it was economically favorable for the big producer to do so, the big brands. And so we went in early on and decided we're going to be different. And we're going to be not only different, we're going to treat them like a full-on stakeholder.

59:17And was, I mean, was it just basically a combination of Whole Foods kind of promoting these eggs and people discovering them that you were, I don't know, they were just selling? Yeah, we had a hard time keeping them on the shelf. People found out about them. At first, you know, we were expensive eggs. You know, back then they were$4.99, which, you know, I was told by the buyer, head buyer at Whole Foods early on, no one will ever pay$5 for a dozen, ever. Now they're like$8, I think, or more. Oh, eight to 10. Yeah. Yeah. But I had a philosophy early on that I've stuck with forever since then. And I have to really keep explaining this to folks.

59:55Like, we never, ever are going to pound our chest and see how great we are. And the key to that is if you tell people how great you are, your customers aren't going to feel compelled to tell people how great you are. You're already telling everybody. But if you never pound your chest and see how great you are, the customers will look at what you're doing and say, someone needs to tell people how great these eggs are. And so we end up with thousands and millions of customers bragging about our eggs, and they became a much better sales tool than we could ever do ourselves. When we come back in just a moment, how Matt gets inspired to turn his egg cartons into art.

1:00:32Stay with us. I'm Guy Raz, and you're listening to How I Built This.

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1:02:25Hey, welcome back to How I Built This. I'm Guy Raz. So it's 2010, and as Vital Farms continues to expand, Matt realizes he needs help, a new partner to focus on the nuts and bolts of the business. I wanted a really strong operator that would really run the day-to-day operation. So I found a young man named Jason Jones who was a – he worked for Motorola. And he came to work and I gave him his second MBA, I call it. He came to work for me. He never worked for a startup before. I sold him 20 % of the business for$200 ,000. And he knew nothing about farming? Nothing. He was just interested in this idea.

1:03:09Yeah. Yeah. So you wanted him to come aboard to do what? I mean, he had a business degree, but you also had a lot of business experience. What was he going to bring to the business that you needed? Primarily, he was going to do all the blocking and tackling. If our hiring was going to take place, he did it. He'd get on an airplane and fly somewhere if we had to. I was mainly doing, I was going to be focusing on capital formation if we needed, which I really didn't because I wanted to make sure we were profitable right off the bat. So at the very beginning, we were profitable every year. I didn't want dilution.

1:03:43I had learned my lesson about dilution and watched my friends who got diluted in their business by having to operate at a loss and having to keep raising capital. But yeah, he was instrumental in working with our new partners in Arkansas. Right. And he could quickly learn enough about how to do this that he could go and also explain to these partners in Arkansas what they needed to do? That's right. But pretty quickly, we bought out the Arkansas operation after a number of years. We bought out all their farmer network and purchased them. Because they had their own farmer network. They had built a farmer network for me.

1:04:20There were 30 farms at the time, I think. In 2014 or 15, we bought them out. And that's when the business really started to take off because we're able to much more strongly enforce our standards. And we built relationships with the farmers directly without a third party in between us. And that was a big jump for us. All right. Let's talk about branding for a moment. It's Vital Farms. the carton that they were coming in was black which was very different because most egg cartons are it was green it was green until yeah i love i kind of fell in love with this chalkboard art you'd see at whole foods you know they seems like every whole foods had a chalkboard artist you know and they they put specials in the produce department it looked like it was really cool we decided let's let's see if we can make a carton that looks like that yeah but i remember i had run into Gary Hirshberg, who's the founder of Stonyville Farms.

1:05:12Stonyville, yeah. Stonyville. And we had met at a organic trade association meeting in Washington, D.C. And we were talking. He'd just seen our eggs for the first time. He said, man, what you have is a great piece of real estate. I said, what do you mean? He said, I've got this little yogurt container about this big, these little cups. You have this big piece of real estate in an egg carton. You have such an opportunity there. And I knew we did. And all labels are just boring, you know? Yeah. Egg cartons are boring. It's just eggs. There's no information on it at all. Yeah. And I knew to get people to try your eggs.

1:05:43It wasn't just going to be that, hey, these are pasture-raised. You know, chickens are well-maintained or whatever. You know, we take care of our chickens. We love our chickens. We call them girls. We call them ladies. But it had to be something more. And so we splurged on that label, and we really turned that into a piece of art. And people, their eyes are drawn to our carton. And that would—and we knew that— Because they're like a little cartoon, like drawing of chickens. Yeah. Like grass and flowers. Then they start looking at it and you see all the different little messages. Fresh air, sunshine, it would say on it.

1:06:14Yes, it was great. And we knew that if anybody would just try an egg, same thing I learned when chefs were buying eggs, right? An egg is an egg is an egg, right? Just try it. Just try it. So I imagine that part of the plan was to continue to find more and more and more farms and to build up the network. But did you need to raise money? I mean, was it capital intensive? I mean, because I don't think you had raised money up until this point. We're talking about like now 2013, 2014. In 2013, 2012, I was approached by an investment banker wanting to raise some money for us. And my experience with investment bankers in the 90s was right out of that Wizard of Wall Street, the DiCaprio movie.

1:06:59Oh, yeah, right. It was that type of – Pump and dump kind of thing. Yeah, right. But this guy was different. And he said, I only raise money through private equity funds that are what he called impact investors. They're only interested in the triple bottom line. People, profit, and planets type of thing. They want to make sure we're making a profit, but they're more interested in what we're doing for the planet. And there's 250 of these private equity firms, and we hold conferences with them every year. And if you're interested in raising capital, I said, well, I'm not interested in doing anything right away.

1:07:28But what do you think I could sell a little bit of my personal stock for? And he gave me a number like, the company's worth that much? I was shocked. And I said, well, let's run a process. I've never had any money, personally. I've been blocking and tackling my whole life. I never, yes, I had been worth money on paper, but I'd never actually had any real money. And so he ran a process for us to sell 10 % of the company and came in at twice the number that he had said. I'm like, wow. For the first time, I had some real money. I could do something with it myself, you know, buy a house and do some things.

1:08:03And the company didn't get any of that money. It was basically, we sold, I sold a little bit of my stock. And so we did a couple more rounds of that. And the following year, we did one, it was two and a half times it would valuation again. So I sold about 20 % of the company. I want to, I want to focus in on something else just for a sec, which is this idea that you didn't really like being the day-to-day operator of the business, Right. Like that wasn't where your heart really was. And you eventually gave up the title of CEO. And I think this is around 2019. And the person who took your place is a guy named Russell Diaz Conseco, who I guess kind of worked his way up the ladder, right, to become CEO.

1:08:44Yeah. And Russell really took the bill by the horn. He moved up from director of operations to COO and president. And then I decided I wanted to take the company public in 2019. We decided it was time for him to move to that title. So, yeah, and the stakeholder model is strong in this company today, probably much stronger than when I started. I walk into meetings and no one knows who I am. And I'll hear a bunch of 20-somethings in a room full of other marketing people that work for us now. And they're talking about what the impact could be on this particular stakeholder of doing something like this.

1:09:15And like, I love it. You know, it's in the fiber, which is really wonderful. So one of the things, right, that I'm sure you've heard and we'll definitely hear from listeners is like I buy your eggs. OK, I can I can afford to buy them. And it's it's it's a price I am willing to pay because I like them and I think they're they're good. But they are in some cases two or three times more expensive than right. This battery cage produced eggs. eggs. And is it really just, is it just the price of doing business? Like they have to be that expensive because of how they're produced? Well, it costs more.

1:09:58It's a lot more expensive to produce eggs humanely. We have to pay the farmers. You know, they buy, they get loans and the banks, you know, when the interest rates went from one and a half percent to six, seven percent to buy a farm, that was more expensive for the farmers. We have to pay them more. And we want to make sure the farmers, you know, we take care of our farmers. We have 575 at the end of last year farmers, and we hold their feet to the fire and vice on the other way around as well. What, I mean, how much of an impact would you say that Vital Farms has had on other farms and the way they raise their eggs, their chickens?

1:10:32Well, we haven't changed. I think the factory farming method, you know, the battery cages are still there, right? But instead of being 95, 97, 8%, whatever it is, it's around 50 or so today. I don't have the exact numbers, but somewhere in the half. So we've had a pretty big impact on 330 million laying hens and 150, 160 million of those are now no longer in cages. So it's been a big, big change. You know, when you started, you weren't even a rounding error, right, in terms of how much of the market you had. What percentage do you estimate of the egg market does Vital Farms have today? Like 5%, 10 %?

1:11:12I think we're under 4 % last time I heard. I mean, in a country of 300 million people, that's huge. Yeah. Yeah, when you think about it, we're in about, I can't remember, 11 million households today, 12 million households. And really, you know, the company has grown every single year. And our earnings have grown every year. I mean, just in line, straight, you know, every single quarter exceeded the previous year, same quarter, every single for that consistency. And I'm the largest shareholder. I always have been. Matt, you're only 70. I mean, you know, with modern technology, you could live like 30 plus more years, right?

1:11:51I'm just approaching middle age. Right. Right. So – and you once had a dream of retiring and sailing off into the sunset, which you did for a few years, but you got bored. What do you think you want to do for the rest of your life? And I don't know. What are your thoughts? I've started four or five new companies this year. Oh, wow. This past year. You're like incubating them or you are literally – It depends. I mean we started Blue Zone Kitchens a couple of years ago and then hit a$12 million run rate in our second year of frozen entrees. from the Blue Zones. This is with Dan Buettner, the Blue Zones, right?

1:12:27Dan Buettner and I and Scott Marcus, my former CMO at Vital Farms is the CEO. And then I have a number of other projects. I just bought an aviation company. Like building planes? No, it's a charter, air charter service. And I can sit on a beach with a, you know, my tire margarita for about 15 minutes. And then I want to do something fun. And I find starting companies and building companies to be a lot of fun. And fortunately, I've gotten a lot better at it than I was in my 20s and 30s and 40s and 50s. I've just gotten to be, I haven't had a failure in years since really before the sailboat days.

1:13:10That lessons I learned as a captain, I had to lead people every day and I had to serve them every day. And so when I go into a new business today, it is with first and foremost, what is the deeper purpose of that business? What can I do to really serve? And yeah, I want to be profitable. But at the same time, I don't need to make a lot of money. How much of where you got to today do you attribute to the work and the grind? You put a lot of work in a lot of tractors and clearing brush. And how much do you think had to do with timing, being lucky? That's an interesting question. If I had looked at it, I tell you what, 20 years ago, I would have said, it's all me.

1:13:52and that that's shifted constantly over the years i had a really strong realization probably three years ago and i realized this thing about gratitude i realized that everything i've gotten in my life is a result of being lucky you know my fiance has a hat for me i'm luckiest guy alive and if you think i was not born in the streets of mogadishu with machine gun fire happening around my head. I was born in a middle-class family in the United States. Every single thing I've gotten in business has been a gift from other people in a way. My hard work comes from lessons people taught me about hard work.

1:14:31Every bit of my success has, I could name the people, the situations, and the people that inspired me to do it the right way. And so I would say, in one sense, it's 100 % luck. And from just being in the right place at the right time.

1:14:49That's Matt O 'Hare, founder of Vital Farms. By the way, the company went public in 2019 and is listed on the NASDAQ. As for Matt, he formally stepped off the board in early 2026, but will continue to serve the brand in an advisory role. Hey, thanks so much for listening to the show this week. Please make sure to click the follow button on your podcast app so you never miss a new episode of the show. And if you're interested in insights, ideas, and lessons from some of the world's greatest entrepreneurs, sign up for my newsletter at gyros.com or on Substack. This episode was produced by Kerry Thompson with music composed by Ramteen Ereblewe.

1:15:27It was edited by Neva Grant with research help from Casey Herman. Our engineer was Robert Rodriguez. Our production staff also includes Catherine Seifer, Chris Messini, John Isabella, Sam Paulson, Alex Chung, Rommel Wood, Noor Gill, and Elaine Coates. I'm Guy Raz and you've been listening to How I Built This

From the publisher

For decades, a dozen eggs was just… a dozen eggs.

No story. No real branding. No reason to care who produced them.

Then Matt O’Hayer came along and asked a question almost nobody in America was asking: what if store-bought eggs could be different? What if they tasted better, looked better, and came from hens raised in a much more humane way? 

The business he launched– with 20 hens and some used trailers– is now the number-one pasture-raised egg producer in the US, with a network of 600 farms, and a projected revenue of nearly $1B this year.  

When he started Vital Farms, Matt was in his 50s, living in an RV on the farm, and trying to convince people to pay premium prices for eggs. 

Before that, his passion for business drove him to pursue an astonishing range of ideas: carpet-cleaning, a barter-exchange franchise, a stint as a charter-boat captain and broker. One of his businesses left him nearly broke after 9-11, and there were many other hard lessons along the way. 

This is a story about metabolizing failure into success, and turning one of the most overlooked shelves in the grocery store… into a billion dollar opportunity.  

What you’ll learn: 

  • The hard lessons Matt learned from 3 (+) decades of founding businesses
  • How 9/11 changed his life
  • What 4 years as a boat captain taught him about leading–and serving
  • How “conscious capitalism” became the blueprint for Vital Farms
  • Why pasture-raised eggs were a branding opportunity hiding in plain sight
  • How Whole Foods became an early and critical partner
  • Why great products grow faster when customers do your work for you


Timestamps: 

  • 07:48 – “I didn’t have 300 dollars.” Matt starts a carpet-cleaning company with no real plan
  • 11:31 – The barter business that taught Matt how to scale complex ideas
  • 17:58 – Building a travel company, taking it public, and growing it to roughly $50 million in sales
  • 22:57 – The morning of 9/11: Matt watches his business collapse in real time
  • 25:59 – Starting over, Matt becomes a charter boat captain –plus chef, teacher, and toilet-fixer
  • 31:16 – The blog essay that transformed how Matt thought about business
  • 34:19 – The lightbulb conversation: pasture-raised eggs could become a real company
  • 41:03 – Starting the farm in Austin: “I bought a thousand baby chicks.” 
  • 43:58 – The first eggs taste great, but nobody wants to pay for them
  • 49:53 – Finally: The first Whole Foods pallet 
  • 50:52 – A label mistake gets Vital Farms pulled from shelves
  • 1:03:09 – How the egg carton became one of Vital Farms’ most powerful branding tools
  • 1:08:24 – Why humane eggs cost more—and why Matt believes they should

This episode was produced by Kerry Thompson, with music by Ramtin Arablouei.

Edited by Neva Grant, with research help from Casey Herman.

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