DevDay 2025: Apps SDK, Agent Kit, MCP, Codex and why Prompting is More Important than Ever

7 Oct 2025

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In short

Latent Space Podcast Episode Summary

Episode Details

  • Podcast Title: Latent Space: The AI Engineer Podcast
  • Episode Title: DevDay 2025: Apps SDK, Agent Kit, MCP, Codex and why Prompting is More Important than Ever
  • Description:

The episode covers insights from Sherwin Wu and Christina Cai from the OpenAI Platform Team regarding the launch of AgentKit and the Apps SDK at OpenAI's DevDay. The discussion includes a live demo of building a customer support agent, challenges in deploying AI agents, and the importance of prompting in AI development.

Guests

  • Sherwin Wu: Head of Engineering, OpenAI Platform
  • [LinkedIn](https://www.linkedin.com/in/sherwinwu1/)
  • [X](https://x.com/sherwinwu?lang=en)
  • Christina Huang: Platform Experience, OpenAI
  • [LinkedIn](https://www.linkedin.com/in/christinaahuang/)
  • [X](https://x.com/christinaahuang)

Key Topics Discussed

  • AgentKit Launch
  • Introduction of AgentKit, a suite of tools for building, deploying, and optimizing AI agents.
  • Tools include the Agent SDK, Agent Builder, Connector Registry, ChatKit, and evaluation tools.
  • Apps SDK
  • Inversion of the traditional app-chatbot paradigm, embedding applications directly within ChatGPT.
  • Focus on enabling developers to create intuitive, user-friendly workflows.
  • MCP Protocol
  • Adoption of Anthropic's MCP protocol for universal tool connectivity.
  • Enhances the integration of various tools and services.
  • Visual Agent Building
  • Comparison between visual workflows versus code-first approaches.
  • Discussion on the importance of a user-friendly interface for developers at all skill levels.
  • Human-in-the-Loop Workflows
  • Importance of approval systems and how they facilitate complex decision-making processes.
  • Evolution from simple approval systems to more advanced human-in-the-loop interaction.
  • Prompt Optimization
  • Automated prompt optimization as a critical skill, contrary to earlier predictions about its obsolescence.
  • Discussion on "zero-gradient fine-tuning" via prompt adjustments leading to significant improvements.
  • Service Health Dashboard
  • New feature tracking the health of integrations with the OpenAI API.
  • Aims to provide real-time insights into usage patterns, reliability, and response times.

Key Takeaways

  • Importance of Prompting:

Prompting continues to be a vital skill for developers, contrary to earlier beliefs that it would diminish in importance as AI technology evolved.

  • Developer-Centric Tools:

OpenAI's tools and platforms are designed to empower developers, allowing them to create tailored AI solutions quickly and efficiently.

  • Visual Workflows:

The emphasis on visual tools and workflows is crucial as they simplify the process of designing AI interactions, making it accessible to a broader audience.

  • Internal Testing and Real-World Application:

OpenAI's commitment to dogfooding their own tools, as seen in their use of AgentKit for customer support, highlights the importance of real-world testing in product development.

  • Future of Integration and Compatibility:

There is an ongoing effort to make third-party integrations seamless and to explore the interoperability of various AI tools and platforms.

Conclusion The episode provides an insightful overview of OpenAI's latest advancements in AI agent technology, the integration of applications within ChatGPT, and the crucial role of developers in shaping the future of AI applications. With a focus on usability and accessibility, OpenAI aims to empower developers with the tools necessary to innovate and create effective AI solutions.

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Transcript

Automatic transcript. May contain errors.

0:04Hey, everyone. Welcome to the Layden Space podcast. This is Alessio from the Kernel Labs and I'm joined by SWix, editor of Layden Space. Hello, hello. And we are here in the OpenAI Dev Day studio with Sherwin and Christina from the OpenAI Platform team. Welcome. Thank you for having us. Yeah, it's always here. Yeah, it's so it's such a nice thing. We've been we've covered like three of these Dev Days now. And this is like the first time it's been like so well organized that we have our own little studio podcast studio in the Dev Day venue. And it's really nice to actually get a chance to sit down with you guys.

0:37So thanks for taking the time. Yeah, I feel like Dev Day is always a process. And we've only had three of them. And we try to improve it every time. And I know for a fact that I think we have this podcast studio this time. Because the podcast interviews and the interviews with folks like yourselves last time went really well. And so I want to lean into it a little bit more. I'm glad that we were able to have this studio for you all. We were kneeling on the ground interviewing Michelle last year. I don't know. I just saw it post-production. We had to have people cordon off the area so they wouldn't walk in front of the cameras.

1:07People just come up, hey, good to, I'm like, we're recording. I guess if you guys have been to three, what stood out from today? Or what's your favorite part? I feel like the vibes are just a lot more confident. You are obviously doing very well. You have the numbers to show it. Every year in Dev Day, you report the number of developers. This year it's 4 million. I think last year was like three. And I have more questions about that kind of stuff. But also just very interesting, very high-confidence launches. And then also, I think the community is clearly much more developed. I think there's just a lot more things to dive into across the API surface area of OpenAI than I think last year, in my mind.

1:56I don't know about you. Yeah, and we were at the OG Dev Day, which was the Dali hack night at OpenAI in 2022. And I think Sam spoke to like 30 people. So I think it's just crazy to see the... Yeah, honestly, I think it's kind of similar to this podcast studio, which is I think we've had a number of Dev Days now. We honestly were slowly figuring things out as a company over time as well, both from a product perspective and also from how we want to present ourselves with Dev Day. And at this point, we've had a lot of feedback from people. I actually think a lot of the attendees will get an email with a chance for feedback as well.

2:28And we actually do read those and we act on those. And one of the things that we did this year that I really liked were all of those, there was some art installations and the little arcade games that we did, which came up via engaging with the feedback. Yeah, the arcade games were so fun. I loved the theme of all the ASCII art throughout. This was my first SF Dev Day, but I've been to the Singapore one. That was actually my first week. Oh, yeah, that's the one I spoke to. Yeah, I saw you there. That was my first week of OpenAI. So really in the deep end. Put around a plane to Singapore. Yeah. Yeah, that's awesome.

3:00Well, so congrats on everything, and kudos to the organizing team. We should talk about some developer API stuff. Yeah. So we're going to cover a few of the things. You're not exactly working on Apps SDK, but I guess what should people just generically take away? What should developers take away from the Apps SDK launch? How do you internally view it? So the way that I think about it is I actually view OpenAI since the very beginning as a company that has really valued, kind of like opening up our technology and like bringing it out to the rest of the world. One thing we talk about a lot internally is, you know, our mission at OpenAI is to one, build AGI, which we're trying to do.

3:39And then, but two, you know, potentially, you know, just as important is to bring the benefits of that to the entire world. And one thing that we realized very early on is that we as a company, it's very difficult for us to just bring it to every, truly every corner of the world. And we really need to rely on developers, other third parties to be able to do this, which is, you know, Greg talked about the start of the API and like kind of how, you know, that was formulated. But that was part of, you know, that mentality, which is we need to rely on developers and we need to open up our technology to the rest of the world so that they can partake for us to really fulfill our mission.

4:12So the API obviously is a very natural, you know, way of doing that, where we just literally expose API endpoints or expose tools for people to build things. But now that we have, you know, ChatGPT with its, I don't know, like 800 million weekly active users, I forgot the stat that we shared. I think it's like now the fifth or like sixth largest website in the world. And the number one and number two most downloaded on the Apple App Store. Oh, yeah, with Sora. Yeah, but that one, like, it moves around all the time, so it's kind of hard to celebrate. Just screenshot it when it's good. Yeah, we definitely screenshot it and shared it when it was good.

4:47But kind of going back to my main point is like we've always kind of engaged the developers as a way for us to bring the benefits of AGI to the rest of the world. And so I view this as actually a natural extension of this. Candidly, we've actually been trying to do this a couple of times with last dev day with GPTs, two dev days ago with, sorry, two devs ago with GPTs and plugins, which was, I think, not tied to a dev day. So I view this as like, again, we love to deploy things so iteratively. And I view it as just a continuation of that process and also engaging deeply with developers and helping them benefit from some of the stuff that we have, which in this case is chat GPT distribution.

5:21Okay. And when, so Apps SDK is built on the MCP protocol. When did OpenAI become MCP-built? I'm sure internally you must have had, you know, design discussions before about doing your own protocol. When did you buy into it and how long ago was that? I think it was in March, I want to say. It's hard for me to remember kind of like the exact. March was the takeoff of it. Okay. Yeah. Yeah. So we built the Agents SDK and we launched that alongside the Responses API in early March. And I think as MCP was growing, that felt like a really, and, you know, we're building kind of a new agentic API that can call tools and just be much more powerful.

6:00MCP was kind of like the natural protocol that developers were already using to bring all the tools into their system. And I think, like, in March is when we added in MCP to Agents SDK first, and then soon after with kind of our other products. Yeah, I think there was, like, a tweet or something we did where it was, like, OpenAI, you know, is... Yeah, there was definitely a moment. I think there was a specific moment in a specific tweet. But what I will say, though, is like, and this is honestly like credit to the team at Anthropic that kind of created MCP, is I really do think they treat it as an open protocol.

6:27Like we work very closely with, I think, like David and the folks on the like, you know, consortium. And they are not, you know, really viewing it as this like thing that is specific to Anthropic. They really view it as this open protocol. There is like it is an open protocol. The way in which you make changes feels very open. And we actually have a member of our team, Nick Cooper, who is sitting on kind of like that steering committee for MCP as well. And so I think they are really treating it as something that is easy for us and other companies and everyone else to embrace, which I think they should because they do want it to be something that is very embraced by all.

7:00And so because of that, I think it makes it a little bit easier for us to embrace it. And honestly, it's a great protocol. It's very general. It's already solved. Why would you make it? Yeah, it's very general. There's obviously still more to do with it, but it was very easy for us to integrate because of how streamlined and how simple it was. Yeah. My final comment on apps SDK stuff, and then we'll move to AgentKit, is I always see abstractly when you wireframe a website or an AI app, it used to be that the initial AI integration on the website would be you have the normal website and then you have a little chatbot app.

7:37and now it's kind of like inverted where there's ChatGPT at the top layer and then there's like the website embedded inside of it. And it's kind of like that inversion that I honestly have been looking for for a little bit. And I think it's really well done. Like actually all like the integrations and like the custom UI components that come up, you had like Canva on the keynote there and it looks like Canva, but like you can chat with it in all the context of your ChatGPT. That is an experience I've never seen. Yeah. Yeah, and I think that's kind of back to the iterative learning that we've had.

8:09That, I think, was because we've learned a lot from plugins. So when we launched plugins, I remember one of the feedback that we got. I don't know if people here really remember plugins. It was like March 23. One of the points of feedback was like, oh, you can integrate. We told all these companies that you can integrate these plugins into ChatGPT, but they really didn't have that much control over how exactly it was used. It was really just like a tool that the model could call, and you were just really bound by ChatGPT. And so I think you can kind of see the evolution of our product with this.

8:36And this time, we realized how important it was for companies, for third-party developers to really own and steer the experience to make it feel like themselves, help them really preserve their own brand. And I actually don't think we would have gotten that learning had we not had all these other steps beforehand. Awesome. Christina, you were the star today on stage with the Agent Kit demo. You had eight minutes to build an agent. You had a minute to spare. And then you have some issues with the download done. Yeah, I wasn't sure. Honestly, I was like, let's do a little bit less testing. And maybe we, I don't know how much time I killed on the widget.

9:11I was extremely stressed when the download came. Yeah, I was stressed out. If a UI bug is what takes the demo down, I'd be so sad. I think it was a full screen, yeah, like focus thing. I heard the window wasn't in focus or something. Maybe you want to introduce AgentKit to the audience. Yeah, so we launched AgentKit today. Full set of solutions to build, deploy, and optimize agents. I think a lot of this comes from working with API customers and realizing how hard it actually is to build agents and then actually take them into production. Hard to get kind of that confidence and the iterative loop and writing prompts, optimizing them, writing evals, all takes a lot of expertise.

9:51And so kind of taking those learnings and packaging them into a set of tools, that makes it a lot easier and kind of intuitive to know what you need to do. And so there's a few different building blocks that can be used independently, but they're kind of stronger together because you then get the whole end-to-end system and releasing that today for people to try out and see what they build. Yeah. So I find it hard to hold all the building blocks in my head. But actually, chronologically, it's really interesting that you guys started out with the agent SDK first. And then you have agent builder, you have a connector registry, you have chat kit, and then you have the eval stuff.

10:29Am I missing any major components? Those are the main moving parts, right? Yeah, I think that's it. And then we also still have the RFT fine-tuning API, but we technically group it outside of the agent kit umbrella. Got it, got it, got it. Yeah, so it's weird how it develops, and it's now become the full agent platform, right? And I think one thing that I wasn't clear about when I was looking at the demo was, it's very funny because what you did on stage was build a live chat app for Dev Day's website. Yeah, did you get a chance to try it out? Yeah, I tried to try it out. It was an awesome night.

11:05And actually, I kind of wanted to ask how to deploy. Where's merch? Yeah, exactly. I was like, where'd you click the merch? Anyway, and this is very close to home because I've done it for my conferences. And it's a very similar process. But I think what was not obvious is how much is going to be done inside of Agent Builder. I see there's some actually very interesting nodes that you didn't get to talk about on stage, like user approval, that's like a whole thing. And, you know, like transform and set state. Like there's like a kind of like a Turing complete machine in here. Yeah. Yeah. So, I mean, I think, again, like this is the first time that we're showing Agent Builder.

11:40And so it's definitely the beginning of what we're building. And human approval is like one of those use cases that we want to go pretty deep on, I think. The node today that I showed is pretty simple, like binary approval. It's similar to what you'd see for MCP tools of approving that an action can take place. But I think what we've seen with much more complex workflows from our users is that it's actually quite advanced human-in-the-loop interaction. Sometimes these could be over the course of weeks. It's not just simple approval of a tool. There's actual decision-making involved in it. And I think as we work with those customers, we definitely want to continue to go deeper onto those use cases, too.

12:21Yeah. What's the entry point? So are developers also supposed to come here and then do the two-code export, like just segment the use cases? Yeah, so I think the two reasons that you would come to Agent Builder are one, kind of more as a playground, right? To kind of model and iterate on your systems and write your prompts and optimize them and test them out. And then you can export it and run it in your own systems using Agents SDK, using kind of other models as well. The second would be kind of to get all of the benefits of us deploying that for you, too. So you can kind of use maybe like natural language to describe what type of agent you want to build, model it out, bring in subject matter experts so that you really have this canvas for iterating on it and getting feedback, you know, building data sets and kind of getting feedback from those subject matter experts as well.

13:10And then being able to deploy it all without needing to handle that on your own. And that's a lot of the philosophy around how we're building it with ChatKit as well, right? You can kind of take pieces of it. You can have a more advanced integration where it's much more customized. But you also get a really natural path of going live with really kind of easy defaults as well. Do you see it as a two-way thing? So I build here. I go to code. Then maybe I make changes in code. And then I bring those changes back to the agent builder. I think eventually that's definitely what we want to do. So maybe you could start off in code.

13:44You could bring it in. will also probably have like ability to, you know, run code and the agent builder as well. And so I think just a lot of flexibility around. The one thing I'd say too, is a lot of the demos that we showed today, I think were like, you know, aired on the side of simplicity just so that the audience could kind of see it. But like, if you talk to a lot of these customers, like they're building like pretty complex, like you got to like zoom out on that canvas quite a bit to kind of like see the full flow. And that, and then for us, we, you know, we were kind of like working with a lot of customers who are doing this.

14:13And then, you know, if you turn that into like an actual agents SDK, like file, it's like pretty, it's pretty long. And so we saw a lot of like benefit from having the visual setup here, especially as the, as the setup grows, grows longer and longer. It would have been a little difficult to kind of showcase this, but even on like some of the, right. Yeah, you can do it in eight minutes, but like even with some of the presets that we have on the website. So one of the things, yeah, one of the things that we launched today as well, alongside just like the canvas is a set of templates that we've actually gathered from our engineers who are working in the field with customers directly of the kind of common patterns that they have in our own, basically like playbooks when we're working with customers on customer support, document discovery, and so kind of publishing those as well.

14:54Data enrichment, planning helper, customer service, structured data Q &A, document comparison, that's nice. Internal knowledge assistant. Yeah. And I think we just plan to add more to those as we can kind of build those out. I always wonder if there should be, so we're not the only agent builders, but obviously by default of being an open AI, you are a very significant one. Any interest in a protocol or interop between different open source implementations of this kind of pattern of agent builder? I think we've thought about it, especially around, I'd say, agents SDK. I would actually say maybe even zooming out a bit more from just this is like, yeah, we were also sitting here and kind of observing things being made over and over again.

15:36Even besides agent workflows, We're kind of watching what the industry is trying to do with responses, like what we've done with the responses API, like stateful APIs. And so, you know, obviously we were the first one to launch responses API, but like a couple of other people have kind of adopted. I think Grok has it in their API. I think I saw LMSys just did something recently in walls, but not, you know, not everyone. And so, unfortunately, I don't have a great answer today of like yes or no, but we are kind of like assessing everything and trying to see like, hey, you know, there has been a lot of value with MCP, MCP, hopefully with our commerce protocol as well.

16:15ACP, yeah, I definitely did not forget the name. And so even thinking about what we want to do with agents, with the agent workflow, the portability story around that, as well as the portability, I'd say even of responses API, it would be great if that could be a standard or something, and developers don't need to build three different stateful API integrations if they want to use different models. Yeah, and I think that's one of the... So it's not exactly a protocol, but one of the things that we launched today with evals too is ability to use third-party models as well and kind of bring that into one place.

16:47And so I think definitely kind of see where the ecosystem is at, which is using multi-models and kind of having... Third-party models as in non-open-air models? Yeah, it'll work with evals starting today. Okay, got it. We have a really cool setup with Open Router where we're working with them, and then you can bring your open router setup. And then with that, you can actually, you know, you write your evals using our data sets tool or use our data set tool to create a bunch of evals. And you'd actually be able to hit a bunch of different model providers, you know, take your pick from wherever, even like open source ones on together and see the results in our product.

17:25Yeah, that's awesome. Speaking more about evals, right? Like I think I saw somewhere in the release docs that you basically had to expand the evals product a little bit to allow for agent evals. Maybe you can talk about what you had to do there. Yeah. Yeah, I was going to say, so I actually think agent evals is still a work in progress. So I think we've made maybe 10 % of the progress that we need here. For example, I think we could still do a lot more around multimodal evals. But the main progress that we made this time was kind of allowing you to take traces. So the Agents SDK has this really nice traces feature where if you define things, you can have a really long trace.

18:09Allowing you to use that in the evals product and be able to grade it in some way, shape, or form over the entirety of what it's supposed to be doing. I think this is step one. I think it's good to be able to do this. But I think our roadmap from here on out is to really allow you to break down the different parts of the trace and allow you to eval and measure each of those and optimize each of those as well. A lot of times this will involve human in the loop as well, which is why we have the human in the loop component here too. But if you kind of look at our evals product over the last year, it's been very simple.

18:41It's been much more geared towards this simple prompt completion setup. But obviously, as we see people doing these longer agentic traces, like how do you even evaluate a 20-minute task correctly? And it's a really hard problem. We're trying to set up our evals product and move in that way to help you not only evaluate the overall trajectory, but also individual parts of it. Yeah. I mean, the magic keyword is rubrics, right? Everyone wants LMS judge rubrics. Yeah. Yeah. Obviously, where does this look go? Okay, great. The other thing I think online, I see the developer community are very excited about is sort of automated prompts optimization, which is kind of evals in the loop with prompts.

19:20What's the thinking there? Where's things going? Yeah, so we have automated prompt optimization, but again, I think this is an area that we definitely want to invest more in. We, I think, did a pretty big launch of this when we launched GPT-5, actually, because we saw that it was pretty difficult as new models come out to kind of learn all the quirks about a new model. Yeah, the prompts are the major. Right. There's like we have a big prompting guide, right, for every model that we launch. And I think building out a system to make that a lot easier, we definitely want to tie that in like completely with evals.

19:50We should be able to kind of improve your prompts over time, improve your agents over time as well if they're kind of made in the agent builder based on the evals that you've set up. And so I think we see this as like a pretty core part of the platform of basically suggested improvements to the things that you're building. I actually think it's a really cool time right now in prompt optimization. I'm sure you guys are seeing this too. It's like not only are there a lot of products kind of like gearing around this, so like kind of what we're thinking about. But I also think like there's a lot of interesting research around this, like GEPA with like the Databricks folks are actually doing really cool stuff around this.

20:20We're obviously not doing any of the cool GEPA optimization right now in our product, but we'd love to do that soon. And also, it's just an active research area. So whatever Matei and the Databricks folks might think about next, what we might think about internally as well, whatever new prompt optimization techniques come out, I think we'd love to be able to have that in our product as well. And it's interesting because it's coming at a time when people are realizing that prompt. I feel like two years ago, people were like, oh, at some point, prompting is going to be dead. No. And it's like, you know.

20:52It's gone up. Yeah. Yeah. Yeah, and if anything, it has become more and more entrenched. And I think that there's this interesting trend where it's becoming more and more important, and then there's also interesting, cool work being done to further entrench prompt optimization. And so that's why I just think it's a very fascinating area to follow right now, and also is an area where I think a lot of us were wrong two years ago, because if anything, it's only gotten more important. Yeah, I would say what... Shin, you used to work at OpenAI, now it's an MSL. So we call this kind of like zero gradient fine-tuning or zero gradient updating because you're just tweaking the prompts.

21:28But it is so much prompt that you end up with a different model at the end of it. There's a lot of things that make it more practical, too, just even from our perspective. We have a fine-tuning API, and it is extremely difficult for us to run and serve all of these different snapshots. Like, you know, Laura's great MSL just, you know, or sorry, Thinking Labs just published, John Schumann just had a cool blog post about this. But, like, man, it is, like, pretty difficult for us to, like, manage all of these different snapshots. And so if there is a way to, like, hill climb and, yeah, do this, like, zero gradient, like, optimization via prompts, like, yeah, I'm all for it.

22:04And I think developers should be all for it because you get all these gains without having to do any of the, you know, fancy fine-tuning work. Since you are part of the API team, you know, you lead the API team, and since you mentioned Tinky, I got to throw a cheeky one in there. What do you think about the Tinker API? So, yeah, it's a good one. So it's actually funny. When it launched, I actually DMed John Schulman. And I was like, wow, we finally launched it. So the... Because you used to work with him. Yeah. Yeah. So we... It's actually funny.

22:35So right when I joined OpenAI, this has actually been, I think, a passion project of John's. He's been talking about doing something in this shape for a while, which is a truly low-level research fine-tuning library. And so we actually talked about it quite a bit when he was at OpenAI as well. It's actually funny. I talked to one of my friends who said that when he was at Anthropic, he also worked on the idea for a bit. He's a man on a mission. Yeah, I mean, John's so great in this regard. He's so purely just interested in the impact of this because, one, it's a really cool problem, and then, two, it also empowers builders and researchers.

23:13You saw all the researchers who express all this love for Tinker because it is a really great product. And so I'm just really happy to see that they shipped it, and I think he was really happy to kind of get it out there in the world as well. Yeah, this is very much a digression, but it's weird as someone passionate about API design that it took this long to find a good fine-tuning API abstraction, which is effectively all he wanted. He was like, guys, I don't want to worry about all the infra. I'm a researcher. I just want these four functions. And it's kind of interesting. Yeah, yeah. Cool. Before the OpenAI Coms team barges in the room.

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23:48I know. So what feedback do you want from people like the agent builder? For example, the thing I was surprised by was the if-else blocks not being natural language and using the common expression language. I'm sure that's something already on your roadmap. What are other things where you're kind of like at a fork that you would love more input on? I think like one of the things that we spent a lot of time discussing was like whether we want kind of more of like the deterministic workflows or more LLM driven workflows. And so I think like getting feedback on that, honestly, having people model existing workflow.

24:21A lot of what we did was kind of work with our team on, especially with engineers who are working with customers, like modeling the workflows that already exist in the agent builder and like what gaps exist, like what types of nodes are really common and how can we like add those in. I think that was, that'd be like the most helpful feedback to get back. And then as we expand from just chat-based, right now the initial deployment for agent builders through ChatKit, we plan on releasing more standalone workflow runs as well and the types of tasks that people would like to use in that type of API.

24:59So more modalities, for example? Yeah, I mean, I think for sure more modalities. I think voice is already something that a lot of people have talked to us about even today at DevDay. So I think modalities for sure, but also more like the logical nodes of what can't be expressed today. Yeah. Well, you know, you're building a language, right? You have common expression language, which I never heard of prior to this. I thought this was this Python, this is JavaScript, and then there was a whole link in there. Was that a big decision for you guys? I think that was more just kind of like a way that we thought we could kind of represent a mix of like the variables and I don't know, like conditional statements.

25:41some. Yeah. The other thing I'll also mention is that you let, once you, so there's a trope in developer tooling where like anything that can be, that can store state will eventually be used as a database, including DNS. So to be prepared for your state store to become a database, I don't know if there's like any limits on that because people will be using it. It's actually funny. Yeah. I'd heard this quote before and there's definitely some truth to it. I don't know if our stateful APIs have become a database? Just quite yet, but who knows? I mean, conversations... Well, you charge for it. You charge for assistance...

26:15Storage, yeah. The storage, right? So there's some limit on that, but like... Yeah, but it's very cheap. It's like, I remember we priced it. I think if you wanted to kind of dump all your data somewhere, I don't know, this is like the most... Like transforming it all into this shape. It's useful, it's easy. Best place to put it, but yeah. But also, please don't do this because I think it'll put quite a bit of strain on Ventod and our input team and what we try and do. So, yeah. How do you think about the MCP side? So you have OpenAI first-party connectors. You have third-party preferred, I guess, servers, you would call them.

26:45And then you have open-ended ones. Do you see that part of registry-like functionality expanding, or do you see most of it being user-driven? Auth is the biggest thing. If you add Gmail and Calendar and Drive, you have to auth each of them separately. There's not a canonical auth. What's the thinking there? Yeah, I think definitely for the registry, that's why we want to make it a lot easier for companies to manage what their developers have access to, managing the configurations around it. And I think in terms of first party versus third party, we want to support both of those. We have some direct integrations, and then anyone can create MCP servers.

27:24I think we want to make that a lot easier to establish private links for companies to use those internally. So I think just really excited about that ecosystem growing. Yeah, I think one of the coolest things observed, too, is just I actually think we as an industry are still trying to figure out the ideal shape of connectors. So, I mean, part of why I think the 1P connectors exist, too, like we end up storing quite a bit of state. It's like a lot of work for us. But by having a lot of state on our side, we call them sync connectors. We can actually end up doing a lot more creative stuff on our side when you're chatting with ChatGPT and using these connectors to kind of boost the quality of how you're using it.

27:59If you have all the data there, you can do all this re-ranking. We can put it in a vector store if you want. You can put it anywhere else. And so there's some inherent trade-offs here where you put in a lot of work to get these 1P connectors working. But because you have the data, you can do a lot more and get higher quality. But then the question is like, oh, my God, there's such a long tail of other things, which is where the MCP and the third-party connectors come in. But then you have the trade-off of you're beholden to the API shape of the MCP creator. It might actually work well. It might not work well with the models.

28:29And then what happens if it doesn't work well? Then you kind of have to like, you know, you're kind of like at the mercy of this. And MCP, by the way, is like really great because it already does some layer of standardization. But my sense is they're still going to be more evolving here. And I think, you know, we want to support both of them because we see value in both right now, especially working with developers. We want to have kind of like all options kind of on the table here. But it will be interesting to see how this evolves over time. Yeah, when I saw about three, four months ago, when you launched the form for like signing with chat GPT interest, I think to me, that's kind of like the vision where I log in and I have the MCPs tied in and then I sign in with chat GPT somewhere and I can run these workflows in that app where I'm logging in.

29:10So, yeah, I think Sam, you know, said in an interview that he's chat GPT is like your personal assistant. So I think this is like a great step in that direction. Yeah, I think there's a lot more to go in that direction. But so far, no plan on like chat GPT or OpenEIS IDP, right? Which is a different role in the off ecosystem. Yeah, it's interesting because so direct answer is like no plans right now, of course. But I actually think we currently have some version of this, which is our partnership with Apple. Because with Apple, you can actually sign in to your chat GPT account. And some of that identity does carry with you into your iOS experience with sharing, right?

29:51I don't know if you've actually used the Siri integration. I actually use it quite a bit. But if you sign into your ChatGPT account, the Siri integration will actually use your subscription status to decide what type of model to use when it passes things over to ChatGPT. And so if you're just a free user, you get the free model. But if you're a Plus or a Pro subscriber, you get routed to GBT5, which is, I think, what they... I think we also recently announced the partnership with Kakao. Oh, yeah. Kakao is another one. I think it's a similar thing where you can sign in with ChatGPT. Kakao is one of the largest messenger apps in Korea and kind of interact with Kakao directly there.

30:31Yeah. I mean, Sam's been talking about it for a while. It's a very compelling vision. We obviously want to be very thoughtful with how we do it. Now you have a social network, you have a developer platform. My ChatGPT account is very, very valuable. Yeah, exactly. Okay. So and then on the other side of the office, something I was really interested to look at, and I couldn't get a straight answer. Is there some form of bring your own key for AgentKit? Like when I expose it to the wider world, obviously, by default, I'm paying for all the inference. But it'd be nice for that to have a limit. And then if you want more, you can bring your own key.

31:07Yeah. I mean, we don't have something like that yet. But I think, yeah, it's definitely an interesting area too. Yeah, it doesn't do it out of the box today. but developers have been asking about it for forever. It's a really cool concept because then as a developer, especially an indie developer, you don't need to bear the burden of inference. Yeah, I think when you get into the business of agent builders that are publicly exposed, where you have an allow list of domains, it rhymes with this exact pattern of someone has to bear the cost. Sometimes you want to mess around with the different levels of responsibility.

31:43Yeah. I will say in general, if you kind of look at our roadmap, we engage a lot with developers. We kind of hear what are the pain points, and we try and build things that address it. And ideally, we're prioritizing in a way that's helpful. But yeah, we've definitely heard from a good number of developers that the cost is... Or all of the copy-paste-your-key solutions right now, which are huge security hazards, because developers don't want to bear the burden of inference. Hopefully, we make the cost cheaper. The models keep getting cheaper. Yeah, so hopefully that helps. But what we realized is as we make it cheaper, you know, the demand for that goes up even more and you end up, you know, still spending quite a bit.

32:18But yeah, so we definitely heard this from a lot of developers and it's definitely something top of mind. Yeah. Do you see this as mostly like an internal tools platform, though? Like to me, like you've been doing a big push on like the more forward deployed engineering things. It's almost like, hey, we needed to build this for ourselves as we sell into these enterprises. Might as well open it up to everybody. What drives building these tools? Like you think of people building tools to then expose or mostly on the internal side? Yeah, I mean, and so like, I think our, again, our first deployment is ChatKit, which is kind of one of, it's intended to be for external users.

32:52But I think one of the things that we also did see a lot as we were working with customers is that a lot of companies have actually built some version of an agent builder internally to kind of manage prompts internally, to manage templates that they're sharing across, you know, the different developers that they have, maybe the different product areas. And we were seeing that kind of like over and over again as well and really wanted to like build a platform so that this is not, you know, an area that every company needs to invest in and like rebuild from scratch, but that they can kind of have a place where they can manage these templates, manage these prompts and really focus on the parts of agent building that is more unique to their business.

33:29It is interesting, too. From a deployment perspective, it has spanned both internal and external use cases, right? Kind of like these internal platforms, people use it for data processing or something, which is an internal use case. But if you saw some of the demos today, there have been a huge number of companies that are trying to do this for external-facing use cases as well. Customer service is one template in your... Customer service, the ramp use case. We use this internally and externally. Our customer support, help.openair.com, already powered on AgentKit, and then various other internal use cases as well.

34:01And one of the things that I actually think the team has done a really great job of, so Tyler, David, and G-Wan on the team, they built the, especially the chat kit components, they built it to be very consumer-grade and very polished. You kind of look at that, there's a whole grid of the different widgets and things that you could create there. Like, ideally, people see it as, like, these very polished, like, consumer-grade-ready external-facing things versus, like, you know, you think of internal tools and, like, the UI is always, like, the last thing that people care about. But, like, you really, you know, push the team.

34:30And I think they did a really great job of making the chat kit experience, like, really, really consumer-grade. And it should feel almost like ChatGPT and with, like, really buttery smooth animations and, like, really responsive designs and all of that. Yeah, I think your point on widgets is, like, definitely, like, really resonates, right? Because ChatKit, it handles the chat UX, but we're also just building really visual ways for you to represent every action that you want to take. And that is definitely very high polished. Yeah, and when working with customers, those have been the most helpful customers for us to work with.

35:04Because when Ramp is thinking about what they want to publicly present to people, they have a pretty high bar, as they should, as well as all the other customers that have been iterating on it. And so that kind of feedback from our customers has really helped us up level the general product quality of the launch that we had today as well. Yeah. Would you open source ChatKit? Talked about it. We talked about it. There are a bunch of trade-offs. I think so. So ChatKit itself is like an embeddable iframe. And so I think the actual. It's an iframe. Yeah. And so that helps us keep it like evergreen, right?

35:38So if you are using ChatKit and we come up with new, I don't know, a new model that reasons in a different way, right, or kind of new modalities that you don't actually need to rebuild and, like, pull a new component to use it in the front end. I think there's parts of, you know, widgets, for example, that is much more like a language and can definitely is something that is easier to explore that for as well as kind of the design system that we've built for ChatKit. But I think as part of the actual iframe itself, I think there's a lot of value in that being more evergreen experience that is pretty opinionated.

36:13There'd be no point in being open source. Then you don't get the benefits of it. Being Stripe alums, Stripe Checkout, it's all optimized for you. So I'm not a Stripe alum, but Christine is. And the team actually is the team that built. Stripe Checkout? Yeah, so it's very similar philosophically, right? So Stripe, you know, can build elements and check out and not every business needs to rebuild, right, the pieces that are really common. And I think we see the same with chat. We see chat being built over and over again, especially as we kind of come up with new, you know, modalities like reasoning, everything.

36:52It's not really something that is easy to keep up to date. And so we should just do that. and leave kind of the hard parts of building agents again to the developers. Does it feel, I mean, I know WordPress is like a bad connotation in a lot of circles, but to me it almost feels like the WordPress equivalent of like chat is like, hey, this is like drop-in thing. And then you have all these different widgets. Do you see the widget becoming a big kind of like developer ecosystem where people share a widget? Is that kind of like a first party thing? And then what's like the MCP versus... Widget forest.

37:27No, exactly. I mean, it's kind of like, it seems great for people that are like in between being technical and like not really being technical enough. Yeah. Yeah. I mean, I think that's a big part of building widgets, right? Like it's already kind of in the language that is very consumer friendly. You can use, in our widget builder already, you can kind of use AI to create those widgets and they look pretty good. I don't know if you guys have gotten a chance to try that out yet, but definitely see kind of, I don't know, a forest. If you haven't tried out the widget studio and the demo apps as well.

37:59You got a custom domain like widget.studio, which is cool. I actually don't know how we got that. Yeah, everything's in chatkit.studio. And then we have the playground there. So you can try out what chatkit would look like with all the customizations. We have chatkit.world, which is a fun site we built. I was spinning the globe for a while this morning. It was like a widget spinner. Kasia also uploaded some of her solar system stuff and all the demos as well. Yeah, and then that's where the widget builder. Yeah, so it's really come together. It's taken almost more than a year to come together and build all this stuff, but it's coming together.

38:34Yeah, it's something that we... You definitely planned all of this up front. Oh, yeah, yeah. We have the master plan from three years ago. No, but I think, especially on this stuff, I think there was an arc of a general platform that we did want to build around. And it takes a while to build these things. Obviously, Codex helps speed it up quite a bit now. But yeah, I will say it does seem great to have all the pieces start fitting together. I mean, you saw we launched evals, and we got the fine-tuning API for a while. And we laid all the groundwork for some of this stuff over the last year. And we're hoping that we can eventually make it into this full feature platform that's helpful for people.

39:12I think you have. Since you did the Codex mention, maybe a quick tip from each of you on Codex Power User tools or tips.

39:24So there's actually a funny one that one of the new grads has, I think, taught our team in general. and I think this is a point for just how new grads and younger generation people are actually more AI native. So one of them is to really lean in to push yourself to trust the model to do more and more. So I feel like the way that I was using Codex, and so for me, it's usually for my personal projects they don't let me touch the code anymore. But you give it small tasks. So you're not really trusting it. I view it as this intern that I really don't trust. but what a lot of the like so we had an intern class this year but a lot of the interns would do is just like full yolo mode like trust it to like write the whole feature and it like it doesn't work for worse it like doesn't work sometimes but like i don't know like 30 40 percent of the time it's just like one shots it i actually haven't tried this with like codec gbd5 codecs i bet it i bet it probably like one shots it even more um but one tip that i'm like starting to like i feel like undo this like like relearn things here uh is to like really lean into like the agi component of it and just like really let the model rip and like kind of trust it because a lot of times they actually do stuff that surprises me and then i have to like readjust my priors whereas before i feel like i was in this like safe space of like i'm just treating this i'm giving this thing like a tiny bit of rope yeah and uh uh and because of that i was kind of limiting myself with how effective i could be like sure but okay but also is there an etiquette around submitting effectively you know vibe coded prs that someone else now has to review right and it's like it can be offensive Codex do reviews now.

40:56It actually reviews itself. Does Codex approve its own PRs a lot more than humans? It doesn't get approved them. I was going to say, I think the Codex PR reviews are actually one of the things that my team very much relies on. I think they're very, very high quality reviews. On the Codex PR side, for the Visual Agents Builder, we only started that probably less than two months ago. And that wouldn't be possible without Codex. So I think there's definitely a lot of use of codecs internally, and it keeps getting better and better. And so, yeah, I think people are just finding they can rely on it more and more.

41:33And it's not totally vibe-coded. It's still checked and edited, but definitely as a kicking-off point. And I think I've heard of people on my team, it's like on their way to work, they're like kicking off like five codecs tasks because the bus takes 30 minutes, right? And you get to the office, and it kind of helps you orient yourself for the day. You're like, okay, now I know the files. I have the rough sense. And it's like, maybe I don't even take that PR and I actually just like still code it. But it helps you just context switch so much faster too and be able to like orient yourself in a code base.

42:01There are so many meetings nowadays where I have like one-on-ones with engineers and I walk into the room. They're like, wait, wait, wait, give me a second. I got to kick off my like codex thing. I'm like, oh, sorry. We're about to enter async zone. It's like almost like your notes, right? You're like, let me. And they're like typing like, okay, now we can start our one-on-one because now it's great. Yeah. Cool. We're almost out of time. I wanted to leave a little bit of time for you to shout out the Service Health dashboard because I know you're passionate about it. Well, tell people what it is and why it matters.

42:27Yeah, so this is a launch that we actually didn't, you know, it didn't get any stage time today, but it's actually something I'm really excited about. So we launched this thing called the Service Health Dashboard. You can now go into your usage or, like, your settings account and kind of see the health of your integration with our OpenAI API. And so this is scoped to your own org. So basically, if you have an integration that's running with us doing a bunch of tokens per minute or a bunch of queries, it's now tracking each of those responses, looking at your token velocity, TPM that you're getting, the throughput, as well as the responses, the response codes.

43:02And so you can see kind of like a real-time personal SLO for your integration. The reason why I care a lot about this is obviously over the last year, we've spent a lot of time thinking about reliability. We had that really bad outage last December, longest like three, four hours of my life and then had to, you know, talk to a bunch of customers. We haven't had one that bad since, you know, knock on wood. We've done a bunch of work. We have an Infer team led by Venkat and they've been working with Janna on our team and they've just been doing so much good work to get reliability better. And so we actually, again, knock on wood, we think we've got reliability in a spot where we're like comfortable kind of putting this out there and kind of like letting people actually see their SLO.

43:47And hopefully, you know, it's three, four, soon to be five nines. But the reason why I cared a lot about it is because we spent so much time on it, and we feel confident enough to kind of have it behind the product now. Five nines is like two minutes of outage or something. Yeah, yeah. We're working to get to five nines. Yeah. What is an extra nine take?

44:08It's exponentially more work. So, you know, and then, but like we always, we were, you know, in the last couple of years, we were talking about like hitting three nines and hitting three and a half nines and then hitting four nines um uh but yeah it's it's exponentially more work i could i could go for a while on the on the different different topics but uh we'll have to do that in a follow-up i mean that's all that's the engineering side right yes yes yes like you're serving six billion tokens per minute we actually zoom past that yeah that's the that's the it's outdated yeah but um yeah it's been crazy the growth that we've seen um awesome i know we're out of time it's been a long day for both of you.

44:42So we'll let you go. But thank you both for joining us. Yeah. Yeah. Thanks for having us. Thanks. Thank you. That's it. How was that? That was great. Okay. We have the mics off or the thing I didn't want to say on the podcast was on the Tinker thing.

From the publisher

At OpenAI DevDay, we sit down with Sherwin Wu and Christina Cai from the OpenAI Platform Team to discuss the launch of AgentKit - a comprehensive suite of tools for building, deploying, and optimizing AI agents. Christina walks us through the live demo she performed on stage, building a customer support agent in just 8 minutes using the visual Agent Builder, while Sherwin shares insights on how OpenAI is inverting the traditional website-chatbot paradigm by embedding apps directly within ChatGPT through the new Apps SDK.

The conversation explores how OpenAI is tackling the challenges developers face when taking agents to production - from writing and optimizing prompts to building evaluation pipelines. They discuss the decision to adopt Anthropic's MCP protocol for tool connectivity, the importance of visual workflows for complex agent systems, and how features like human-in-the-loop approvals and automated prompt optimization are making agent development more accessible to a broader range of developers.

Sherwin and Christina also reveal how OpenAI is dogfooding these tools internally, with their own customer support at openai.com already powered by AgentKit, and share candid insights about the evolution from plugins to GPTs to this new agent platform. They discuss the surprising persistence of prompting as a critical skill (contrary to predictions from two years ago), the challenges of serving custom fine-tuned models at scale, and why they believe visual agent builders are essential as workflows grow to span dozens of nodes.

Guests:

Sherwin Wu: Head of Engineering, OpenAI Platform https://www.linkedin.com/in/sherwinwu1/ https://x.com/sherwinwu?lang=en

Christina Huang: Platform Experience, OpenAI https://x.com/christinaahuang https://www.linkedin.com/in/christinaahuang/

Thanks very much to Lindsay and Shaokyi for helping us set up this great deepdive into the new DevDay launches!

Key Topics:
• AgentKit launch: Agent SDK, Builder, Evals, and deployment tools
• Apps SDK and the inversion of the app-chatbot paradigm
• Adopting MCP protocol for universal tool connectivity
• Visual agent building vs code-first approaches
• Human-in-the-loop workflows and approval systems
• Automated prompt optimization and "zero-gradient fine-tuning"
• Service Health Dashboard and achieving five nines reliability
• ChatKit as an embeddable, evergreen chat interface
• The evolution from plugins to GPTs to agent platforms
• Internal dogfooding with Codex and agent-powered support

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