In short
Caldera Lab’s origin story and how it built a men-focused, “clean” skincare brand using male-skin research, natural-derived actives, and long product development (including clinical trials). It also covers marketing strategy and why it succeeded with men.
Guests
Jared (CEO/founder of Caldera Lab). Background: started in ad tech in Southern California; after selling part of his business, lived in Jackson Hole, Wyoming. At age ~40, he experienced dry, chafed skin and aging signs in high alpine climate; women’s products helped, sparking the idea for men’s skincare. Hosts: Sal DiStefano, Adam Schafer, Justin Andrews (Mind Pump).
Key claims
Men’s skin is biologically different (thicker, oilier, testosterone-influenced), so women’s formulas aren’t ideal. Caldera avoids many ingredients banned in Europe and emphasizes natural, high-quality actives plus science. Their products are validated via third-party clinical trials; customer loyalty is ~70% and retention is high.
Notable examples
“The Good” hero serum (oil-based; uses wild “survivor plants” like fireweed/elderberry; built from 2000+ ingredient evaluations). “The Hydrolare” moisturizer and “The Great” serum use patent-pending exosomes as a delivery system. They also highlight a bar soap with a thick lather and mention growth since launching in Jan 2019 and expansion into Nordstrom’s.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Chapters
Tap a time to open that second in VOIntroducing Caldera Lab and Its Mission
0:45 to 1:15
Discussion about Caldera Lab's innovative approach to men's skincare.
“So Caldera Lab is really innovating in the skincare market.”
Introducing Caldera Lab and Its Mission
1:24 to 1:40
Discussion about Caldera Lab's innovative approach to men's skincare.
“If you love us like we love you, why not show up by rocking one of our shirts, hats, mugs, or training gear over at MindPumpStore.com?”
The Founder’s Journey into Skincare
1:40 to 3:01
The founder shares his personal experiences leading to the creation of the brand.
“So, founder of Caldera Lab, and I've been meaning to ask you this.”
Identifying the Male Skincare Market
3:01 to 4:19
Exploration of the trend of men using skincare products and the market potential.
“and getting really chafed, all this stuff.”
Natural Ingredients vs Chemical Products
4:19 to 6:13
Discussion on the importance of natural ingredients in skincare formulations.
“There are men who are using skincare products.”
Challenges in Creating a Premium Skincare Line
6:13 to 8:00
The complexities and challenges of formulating high-quality skincare products.
“We're like, why doesn't these types of products exist for men.”
Building a Brand for Men's Skincare
8:00 to 10:39
Strategies for marketing and connecting with male consumers in skincare.
“Everything was kind of unisex or is mostly like women's brands or women's formulas that we repurpose for men with different scent profiles.”
The Self-Optimization Movement
10:39 to 14:00
How the self-optimization and wellness trends influence skincare choices.
“And so historically, there's all these brands and products that had a lot of these things that were maybe not so good for you.”
The Longevity Movement in Wellness
14:00 to 15:00
Explore how consumer attitudes are shifting towards wellness and skincare.
“This longevity movement, this fitness movement, this kind of wellness category.”
Launching a Skincare Brand for Men
15:00 to 17:00
Learn about the launch of a men's skincare brand and its market position.
“And so seeing that movement take place and starting to tap into that advertising-wise, right?”
Show all 31 chapters
Product Development Insights
17:00 to 18:50
Discover the challenges and strategies in product development for skincare.
“And so 98 % of our customers in our surveys say they're male customers.”
Marketing Strategies for Success
18:50 to 21:30
Understand the marketing strategies that led to the brand's growth.
“I mean, to the point where, I mean, I'm so curious to even how you branded.”
Building Customer Loyalty
21:30 to 23:00
Examine the factors contributing to high customer loyalty in men's skincare.
“So they're starting from scratch, right?”
Comparing Male and Female Consumer Behavior
23:00 to 28:00
Analyze the differences in loyalty and purchasing behavior between men and women.
“our whole distribution channel is working, or we're now going, we just went into Nordstrom's.”
Skincare Loyalty and Customer Base
28:00 to 28:16
Learn about the high loyalty of male customers in skincare.
“And like, these are dudes that wash their face with like, you know, dish soap, like they could care less.”
Men's Loyalty to Brands
28:16 to 29:28
Explore the differences in brand loyalty between men and women.
“So your loyalty, I mean, do you, can you share what that looks like?”
Launching a Skincare Brand Partnership
29:28 to 33:02
Understand how partnerships in the skincare industry are formed and evaluated.
“But I've always ran the partnership side.”
Finding Your Target Audience
33:02 to 34:15
Discover how to identify and engage with a target audience for skincare products.
“And so they were like, They were open to it.”
The Science Behind Skincare Ingredients
34:15 to 39:24
Learn about the research and development of effective skincare ingredients.
“I understand that this is some of the things that I think that Sal, we do on the podcast so well because getting them.”
Choosing Natural Ingredients vs. Harsh Chemicals
39:24 to 42:00
Explore the benefits of using natural ingredients in skincare over harsher alternatives.
“And then we unleashed, you know, really working with sophisticated formulators and scientists to bring in more of the plant-based biotech skincare.”
Gentle Ingredients for Male Skin
42:00 to 43:30
Discussing the importance of using gentle ingredients for male skincare.
“You know, that doesn't work for me, you know, and the people, my friends that didn't work for.”
Introduction of Exosomes in Skincare
43:30 to 45:30
Exploring the role of exosomes in delivering effective skincare ingredients.
“Which one of your products is high in the exosomes?”
Skincare Product Development and Success
45:30 to 48:20
The evolution of skincare products tailored for different skin types and customer feedback.
“So that was the great and the hydrolayer that we brought out last year that are crushing it.”
The Bar Soap and Customer Experiences
48:20 to 51:20
Highlighting the unique qualities of the bar soap and its success in the market.
“And so, and when we go different places, I always try different ones and, and they're crazy expensive sometimes for these things that I try.”
Skincare for Specific Conditions
51:20 to 54:20
Discussing how the skincare line helps with various skin conditions like psoriasis and acne.
“And so do you, are you with the same partner still?”
Company Growth and Team Dynamics
54:20 to 56:00
Examining the growth of the skincare company and the structure of its team.
“Do you get any feedback from – so it's been huge for me for my psoriasis.”
The Team and Their Belief in the Brand
56:00 to 56:46
Learn about the remote team structure and their commitment to the skincare products.
“Everyone's, so we don't have an office in Austin.”
Understanding the Target Consumer
56:46 to 59:07
Discover the target age range and changing skincare needs of men as they age.
“Yeah, you know, 35 to 70 is kind of that range, but 40 to 60 is kind of like our sweet spot.”
Clinical Trials and Their Importance
59:07 to 1:00:08
Explore the significance and costs of running clinical trials for skincare products.
“If you're using it daily, it still lasts a month.”
Expansion into Retail: Success at Nordstrom
1:00:08 to 1:01:05
Hear about the successful launch and growth of the brand in Nordstrom stores.
“Yeah, we're one of the top men's brands.”
Entrepreneurial Success Stories
1:01:05 to 1:01:44
Listen to insights on competition and the importance of awareness in the market.
“And we have a special connection because we started with you kind of early on.”
Transcript
Automatic transcript. May contain errors.0:00Pop quiz. What's in your kid's lunchbox? At Whole Foods Market, they've already done the studying. Over 300 food ingredients are banned from their shelves. No hydronated fats in the peanut butter and no high fructose corn syrup in the cookies. And for sandwiches, there are no synthetic nitrates or nitrites in any of their deli meat. So you can pack lunchboxes with peace of mind. Get back to school ready at Whole Foods Market. If you want to pump your body and expand your mind, there's only one place to go. Mind Pump. Mind Pump. With your hosts, Sal DiStefano, Adam Schafer, and Justin Andrews. You just found the most downloaded fitness, health, and entertainment podcast.
0:42This is Mind Pump. Today's episode, we had the CEO of Caldera Lab on the podcast. So Caldera Lab is really innovating in the skincare market. First off, they're one of the top skincare companies for men. I know that was a place nobody wanted to go. Well, they did and they crushed it. Their products are natural and they make your skin healthier. So we wanted them on the show to talk about the history behind this company, why Target Men, why the name, and how does their stuff actually work. So we know you're going to love this episode. And of course, it's brought to you by Caldera Lab. And if you go through our link, you'll get 20 % off.
1:21Go to calderalab.com slash mindpump. Use the code MindPump20 to get the 20 % off discount. All right, real quick. If you love us like we love you, why not show up by rocking one of our shirts, hats, mugs, or training gear over at MindPumpStore.com? I'm talking right now. Hit pause. Head on over to MindPumpStore.com. That's it. Enjoy the rest of the show. Jared, welcome to the show. Thank you. Thanks for having me. So, founder of Caldera Lab, and I've been meaning to ask you this. So it feels like you guys have created a new category of skincare. You went after an audience that I don't think anybody wanted to touch in skincare.
2:00What gave you the idea? And by the way, you guys are crushing it. You do a good job. So obviously, your hunch was right. But what made you want to go for skincare for men? How did that all start? Yeah, yeah. It's a great question. So I've never built a physical product before as a business entrepreneur. I was an entrepreneur and am an entrepreneur for most of my career. I started off in the ad tech industry down in Southern California, a couple years out of college. And about 15 years into that, I had an opportunity to sell a portion of the business and take some time off. And that's when my wife and I, with a new baby, started living in Jackson Hole, Wyoming.
2:46and living in that high alpine climate. If you ever go to like Tahoe and whatnot, your hands start to get really dry and ashy. Your skin starts to dry out, your lips, all that stuff. Started to happen to me. And I was just turning 40, new baby, starting to see the signs of aging and getting really chafed, all this stuff. The products I had been historically using for men, for me that from my 20s and 30s, just stopped working entirely and started to make my skin even worse. So very cliche, started using some of my wife's products. And there was like one or two that just transformed my skin. And I was like, wow, like how, this is incredible.
3:28You know, why doesn't this exist for men? And that's how it all kind of kicked it off from that point forward. So you're like, okay, guys need this, but also guys don't, are not historically, don't care about skincare stuff. How do we make them care about this? Yeah, did you think about that? Were you like, well, dudes don't really, how am I going to sell this to guys? You know, interestingly, I started to see a trend, like I mentioned, just turned 40, of my friends starting to use more skincare products, including myself and people in Jackson Hole, guys who are rugged, like mountaineers, like hardcore backcountry skiers and stuff like that.
4:09Surprisingly, they'd tell me, oh yeah, I was using this one product. I'm like, I'm using the same one, you know? Interesting. So it started clicking. It started clicking. Wait a minute. There are men who are using skincare products. Maybe it's not in mass, but I saw the vision at some point, there's going to be an inflection point when it does happen where men are going to be more of a consumer in this category. That was the long-term vision. Do you think like how huge the Jackson Hole move had to be? Because so for me personally, this is before Meeting Color, I didn't even realize I had that issue until experiencing going to like Reno and Lake Tahoe and living in California near the coast and getting a little bit older.
4:56Didn't notice it as a kid. For some reason, as I got into my late 30s, started to notice like, oh my God, when I go over here, as much as I love going to Tahoe, just my lips start cracking and my skin gets certain dry. And I have psoriasis now. And so that flares up. So had you not made that move, do you think you make that? Do you think you see that? Do you think you even notice the difference in your skin? Were you noticing it even in California? Not as bad, you know, because, you know, I was living by the ocean, you know, so. Which is nice. Have the nice moisture in the air. But once I got into that high elevation, it just amplified things exponentially.
5:38It's like being out in the desert in Palm Springs and stuff. There's dry as well. You know, you dry out quite quickly. And so that really took my skin health to a different place that I'd never experienced before. And, you know, skin is like that. It's like that one, you know, thing that visibly when you see someone or they see you, if your skin's not healthy, that's the kind of first thing that you, you know, identifies. The person looks a little tired or there's something going on there, you know? And so for me, you know, when I started experiencing these things and I was able to solve them with some of the products for my wife, that inspired us.
6:16We're like, why doesn't these types of products exist for men. And the thing was that, you know, there are ingredients that work better for men's skin because men's skin is 25 % thicker. It's two times more oilier and it's managed by testosterone, right? So, you know, there's a question of, well, why don't just use women's skincare, right? Well, that's built for women's skin, right? our skin is different. And that's what really inspired me to dive in deeper and start learning about how to really build product for a men's skin profile. So that first one that you tried, that was a woman's product and you already noticed it started to help.
7:03How much is your formulation different from that? Because I imagine that was probably the base. You're like, okay, there's something here that this is kind of working. How do I improve on that? How did that process look like? Great question. So what we did is we started to analyze and look at and research all the different actives out there. The actives are the ingredients that actually have, that make a difference on the skin. Actually, they're like the supplements, the vitamins for your skin, okay? And there are actives that have clinical data and research around male skin, male hair, male endocrinology.
7:39And so we started to zero in and focus on those, right, that have clinical data that actually improve your skin quality. And that's kind of where the whole journey started to like unlock one door after another that, oh, wow, you can actually build a whole formula tailored around men's skin. And this hadn't been done from what we researched before. Everything was kind of unisex or is mostly like women's brands or women's formulas that we repurpose for men with different scent profiles. That's what was happening in the men's skincare category at the time. you know you know in the in the skincare industry it's interesting because i think it's a lot like the supplement industry you can go to these co-manufacturers you can show up and you're like hey i'm this new brand you know i'm really good at marketing i want to build a new you know supplement or skincare brand right and they're they'll show you a menu here's your cleansers here's your moisturizers here's your other products you just slap and then you can you can put this scent in here you like this scent okay go go to a branding agency come back and select your packaging we'll put this all in there you'll be in business in six months well and that exists that existed isn't that like isn't it like the uh clone and perfume game like the same way too isn't a lot of stuff like that i think i think supplements are like that he's right about yeah i mean i think perfume is like owned by like one like one major conglomerate owns like most all the scents and then all these fancy brands just put their logo on that scent and it's like there's not like this and they they sell it like it's this crazy formulation that they did it's just right so I got to give you a little pushback because my wife stopped using her women's skincare stuff and she uses, she steals my Caldera Lab stuff.
9:13Nice. She likes it way more than the other stuff. So it's, although it's formulated for men, it's also different because when I look at women's products, when I look at the ingredients, uh, your stuff is, and this is such a bastardized term. It's natural. There's a lot of natural ingredients. Whereas the other products are like very like chemical based type stuff. Is that like a big issue? Is that like a big deal for you guys to make sure that, okay. Huge deal. Now that was from inception. Back when we started to dive into this category, what was happening in the, in the women's category, there was this clean movement.
9:49You know, people were stepping away from toxic skincare, toxic home products, things of that nature. We just had a baby. My wife went super into it. And, uh, that was always paramount to us to have a product line that came from natural ingredients, but high quality natural ingredients. And there are ingredients that are naturally derived that have like really high quality, almost medical grade, you know, performance, right? And those are kind of the actives. And so we've always built our products with science and nature as a combination, right? That's the ethos of how we select our ingredients and build our formulations.
10:30So clean now and toxic-free, that is kind of the table stakes. In Europe, there's like 1 ,200 ingredients banned here. Better not banned here. There are about 20. Wow. And so historically, there's all these brands and products that had a lot of these things that were maybe not so good for you. And we're finding these out now with people getting sick and whatnot. Now, how much more difficult and or expensive is it to go the whole natural route than to just jump on the bandwagon and throw some of the - It's a lot more complicated, right? Because the stuff that is chemically made, right? It's made in a lab, right?
11:18They produce it very easily, and it can combine well with other chemicals. When you have naturally derived products or natural ingredients, they have to be tested with the other ingredients for stability and irritancy and things of that nature. I mean, all products do generally, but when they're natural-based, they just have a little bit more of potential to interact with another ingredient, it, not the way that you intended it. Right. As far as mixing the smell of it, the tech, I can see how, Oh, these two great natural things are supposed to be good for your skin, but boy, they just don't, they don't work together.
11:58Not just, did you run into that a lot? Did you run into like, Oh, I really want this in it, but it was just like, it just, yeah. So, you know, when we kicked this thing off, we started reaching out to the top scientists, top formulators, top green chemists in the industry, telling them about our vision of wanting to create a high performance premium skincare brand for men. And a lot of them, they all loved it. They all said we were crazy at the same time. And just because, you know, from their experience, the industry wasn't ready yet. Right. And, and some of the brands before us just failed, you know, pretty much every, every male celebrity skincare brand out there before us didn't, didn't make it, you know?
12:42And so we said, you know, that's a great place to be. You know, if someone tells you don't go there in business, you probably want to look deeper. It's open water. It's open essentially. Yeah. Yeah. It's green pastures there. Yeah. So in fact, so that's actually one of the questions I was going to ask you because you're doing this and you're like, cool, less competitors. However, everybody seems to fail in this, in this area. So a big part of this, I know this for a fact, but I'd like to ask you, was going to be like, how do we reach this audience? How do we get men to consider skincare products when historically it just hasn't worked?
13:20No matter what football player or athlete or whatever has presented it. So you must have looked at this and said, okay, how are we going to approach this and connect with men? And what did that look like? Yeah. So, you know, I've built this business a lot around my own personal journey and those of people and my friends around me. You know, as I mentioned, as I started getting older, my skin started to suffer. You know, I started investing more and more into nutrition, into fitness and wellness, right? Longevity, taking care of myself and self-care being a big part of that, right? As we've brought this brand to market and we've identified a group of customers, and a lot of them are your customers, who are into those same things, we started tapping into a self-optimization movement.
14:14This longevity movement, this fitness movement, this kind of wellness category. It's a consumer shift. Totally. It's a consumer shift. Did you see it or did you like kind of feel it as it was happening? Was it like something like you? A little bit of both. I knew, you know, from myself and those around me, it's like, you know, I have friends who kind of went the other path. You know, don't work out, eat like shit, you know, can't care. You know, don't really think twice about, you know, their wellness overall. Right. And they're great. They love what they're doing. Right. And then I have other friends like myself who are very conscious about, you know, how we show up every day and what we put in our body.
14:55and how we train and how we think about everything that is our whole wellness optimization stack, right? And so seeing that movement take place and starting to tap into that advertising-wise, right? On social, right? And through podcasts and whatnot, tapping into where those customers out there are consuming their content and then showing up with ads that explain our ethos of a brand. That skincare is also about skin health and your overall health and tapping into that movement. And that's where I think we hit a chord with our consumers. When did you guys hit the market? What year? So we launched in 2019.
15:35We started product development in 2017. So we worked on one product for almost two years. And then we did an actual clinical trial to validate the performance. And then we launched in January of 2019. So we were partners early. What was the, we'll get there because I want to ask that, but what percentage of the skincare market was men when you started? Because you see, what did it look like? How big of a sliver? You know, I think it was low single digits. It's almost nonexistent. Yeah, yeah. Low single digits for premium skincare for men. Our first product that we launched, the Good, which is our Hero Skew, it's$110.
16:20That's the other part that I thought was... I mean, you... I don't know about a double leap. It's like, it's a double leap right there. It's like, I got to convince dudes. And I'm going to make$110. Yeah, and that's why everyone said we were crazy. Yeah, yeah. Yeah, okay. So, and this is how you know you did a great job because we've worked with... I've seen this with a couple companies, not very many, where they come out with a product, everybody says, crazy. And then it does so well, it creates a new market. I feel like you guys have done that. Do we know what the stats are now on what percentage of the skincare market?
16:53Has it changed since 2019? It's been growing double digits. Been growing double digits. I don't know the exact, I haven't looked at the recent data, but our business is growing exponentially. Okay. And so 98 % of our customers in our surveys say they're male customers. And we look at our customer list and this is all men and they're buying for themselves. So the movement is here. Was it right out the gates or was it a slow? No. So when we launched, we didn't know if we were going to be sitting with a warehouse of 10 ,000 of these things, right? And we only ordered 10 ,000 because that was kind of the minimum order and we didn't want to be too aggressive.
17:39Launched and day one, we started selling. We started selling and we started ramping and ramping. Every month was bigger than the next. And by the time from January, when we got through summer, we started to see our inventory was really depleting and people repeat purchasing. And we're like, shit, maybe this is a real business. We'll have to place another purchase order. Just place another order. Immediately, we started to get feedback. You know, love your product. I use a cleanser. I use a moisturizer. Can you bring those out to market as well? you know, and, and that, and that, that, when we started to get that feedback loop coming in, that was, I think the, the moment that we said, okay, we have confidence of in moving forward and, and really starting to grow and build this thing.
18:27Your customer retention is crazy. Yes. Okay. Cause I, cause, okay. So I'd love to Adam, you got to share how we started working with them because I will get there too, but I want to, so you had an advertising background before this, correct? I did, but that was on the B2B side. Okay. So never - Totally different. Yeah, yeah, yeah. Totally different, but still have some - You understand marketing. You exactly. Yeah, yes. Yeah, so you have a decent foundation. I mean, to the point where, I mean, I'm so curious to even how you branded. Like, the brand is beautiful. It's obviously - Yeah, I copied all that, too.
19:02Did you hire that out? Did you figure that out yourself? How many reiterations were there to, like, what this should look like? Did you spend a lot of time on that? How much did you have to spend before you could even see if there was a market for it? So were you deep underwater financially before you even went out there? What did that look like? So a lot of questions, but all good ones. So researched a lot about the industry early on. Who are the branding companies for these brands? These creative agencies that you go to with an idea, and then they create your brand, your packaging and things of that nature.
19:42Who are the PR agencies? Who are the contract manufacturers? Who are the formulators? So research all these things and then the competition that exists in men's, the women's category, built all that research and then decided to design a plan, a strategy, right? Coming up with the name, the location where the business is gonna be founded, You know, what's our first product? You know, what's the cogs? All those things, right? And so, you know, cost-wise, yeah, I had to invest a lot of money in this company initially to get it off the ground, to design the brand, to do the packaging, to make that first MOQ order, you know, 10 ,000 units, right?
20:25And then build the website, you know, put together a small team of, you know, product development specialists and e-commerce and then launch, right? So it takes a little bit, and I didn't have any experience. So yes, I understood the ecosystem of advertising and how things are created, but it was entirely new. And it was a challenge. It was an exciting challenge because moving from ad tech into consumer is a completely different beast in many ways. You're dealing with real customers, right? And those real customers, if they don't repurchase, you're dead in the water. And I think what set us apart, when I know what set us apart, is our product development.
21:07So going back to that idea of going to a contract manufacturer, they have these formulas. You can just buy them. You get exclusivity to them, whatever. Put a cent into them. You're in market with your new men's skincare business. That also happened in the women's side as well. So the brands that we identified in the women's category that were doing really interesting work were doing all custom formulation, right? So they're starting from scratch, right? With their own briefs and their ingredient selections. And then you iterate and iterate and iterate. You test through clinical trials and things of that nature.
21:43And then you go to market. It's a long time. It's like two to three years to bring a product out to market. There's a lot of risks. What if it doesn't work once you launch it? It has stability issues, all those things, right? You just wasted all that time versus that whole fail fast mentality. So we took the long hard way approach of product development, but that's the only way that we've identified you can build really interesting formulas that actually have efficacy and get repeat purchases. And that's been our moat is our product development. And then we went even further recently with that.
22:16You got proprietary formulas with existing ingredients that you can buy from top ingredient suppliers, peptides and exosomes and all those things. we actually went to the biotech category where we started working on building our own proprietary ingredients with the top labs in Europe, right? So the exosome category is the one that we focus in most recently. So product development for us is what really has separated us and has enabled us to build a brand, get into market and grow year over year, quarter over quarter, become profitable and then start to hit the wave that we're hitting now, right?
22:59where word of mouth, our whole distribution channel is working, or we're now going, we just went into Nordstrom's. Wow, sick. What happened, we launched that in May. Awesome. And now we've already been, shared that we're the number two men's brand. Sick. I don't know if I can say that. Okay, so the other thing that, because all that's important for sure, because I mean, customer focus, they get the product, they love the product, They tell that's one of the best ways to build and lay a foundation. But the other thing that I think people, entrepreneurs just, they, they miss so much is that I don't care if you have the best product in the world, getting in the hands of thousands of people to go test and fall in love with it, to go tell thousands more people.
23:43So did you have a, you know, at that time, did you have a social media or a podcast strategy? Like how were you going to get this in the hands? I've got this awesome product. You know, you're going to win there. You've tested it. Who aren't even interested in everybody. Everybody that's your friend, your circle. So a hundred people maybe, right. Are telling you how awesome it is. But a hundred people doesn't build a multimillion dollar business. So what's the strategy of how do I get this out to everybody? Yeah. So it was a lot of fail and learn. Okay. You know, it was like, yeah, we, you know, we have our website.
24:15Okay. Great. You know, social account. That's, that's, you need that for sure. Right. Go and get a meta account and start advertising. Right. Did that to try that on our own. then we like okay we're not doing it so well so let's hire an agency you know for growth marketing right let's you know hire some consultants to help us like think through how to like build a growth funnel right how to build ads how to build landing pages right how to think about the this this whole growth funnel you know the top of funnel mid funnel low like all these things that exist in DTC marketing, we didn't have any experience in, or very little, right?
24:56With the team I put together. And so every year we got a little bit better, a little bit smarter. And we went from one agency to the next. And finally I built an in-house team. And that was tough. That was tough. That was almost seven years ago, probably, right? And it was six years ago. And that was when we really started to see progress take place is when we started to build our in-house team and learn how to do all those things internally. Isn't it funny that I'm part of a founders group with a lot of successful founders. And one of the common themes, we were just all together not that long ago in Miami, that we all shared, all of us that have been doing this for 10 plus years, is that turning point.
25:42we all hired all these agencies we all had stories of this one that one this one and all the learning experiences and then eventually when it all came together was when we built it in-house because and you know what do you think that is you think it's uh nobody's ever gonna you know love your child the way you do and you know like yeah yeah it's just no one's gonna know your voice and brand as well as you right yeah i feel i feel the the same way what was so you do you build it all in house. By the way, too, just to give you some flowers, we use the ads that you guys make of us. So your whitelisting ads, you run of us.
26:21We try and teach all the other partners how well you guys do that. We have to coach a lot of other partners on how you take the content that we make when we talk about our partners and brands that we love and make ads out of it. And whoever's doing that on your team does a phenomenal job. Yeah. does such a good job that we use them as the example of like, you guys need to figure this out because we don't do it for them. We literally just do what we do, which is talk about the brand that we love. They know how to chop it, piece it together and make it a great idea. You know, what's cool about that is, you know, the team that we built, they didn't, you know, they didn't come from like the top brands and stuff.
27:01You know, the team I built were very talented, smart, young professionals earlier in their career. who you saw had a really high upside potential, and they've developed those skills in-house with our brand. And they've become a part of our brand. They know it inside and out. They are the brand. That makes sense. Yeah, it's such a good question because, well, there's no question how good your products are. Your repurchase rate or loyalty has got to be through the roof. and I know this because I have a lot of uh I have a big family come from a big Italian family there's a lot of uh male cousins there's like nine of us that grew up together all the same age and once a year we do a Christmas party for Mind Pump and so we'll invite them and every guest that we invite to this Christmas party we give them like a little goodie bag that includes like some gifts and stuff and we've put in Caldera Lab products in there and now my cousin's no interest in skincare.
28:04Zero. And like, these are dudes that wash their face with like, you know, dish soap, like they could care less. Every single one of them is a regular customer. Yeah. Cause they use it once. And they're like, Oh my God, this stuff is incredible. So your loyalty, I mean, do you, can you share what that looks like? Cause it's gotta be through the roof. Yeah. We're, we're at the high, high mark. So for a consumer brand, anything like over 30, 40 % is, is, is, is decent. We're at the almost 70%. That's crazy. Wow. Are men typically loyal like that with products or is that even a harder market to get?
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28:39I mean, I've heard men are loyal. I'm loyal. You know, once I buy, you know, shoes or clothes or any, you know, brands that I enjoy that work for me, I stick with them, you know? So, so I know that we've always heard that, but yeah, our customers are super loyal. That's an interesting question. I wonder that comparing men and women, because women typically are better customers, right? They're buyers. They're consumers. But I bet once you win a guy over, we're probably more loyal to a brand. I'm so that way with everything. I find a sandwich, I eat the same damn sandwich. I find the same person who's left to do.
29:13My wife hates it. She's like, you want to go back to the same restaurant over and over? Yeah, it's boring. There's something to be said about once you win that customer over, they're probably... Okay, Adam, I want you tell them how we all how we all we started working with them well yeah how long has it been it has so you remember what year because it had to been pretty close to when you guys were launching were your first podcast you ever worked with i think so i think it was i think we did a few podcasts within a short period of time yeah within a 30-day mix i think you guys were one of four or five yeah yeah and i i remember when it came across myself my myself and i actually don't know if if Katrina was helping me this time, if it was all the way back to Taylor.
29:53But I've always ran the partnership side. And typically the way this looks is I do a lot of negotiating, talking to the partners. If I think it's something that's even worth bringing to these guys, I'll bring it over to them and say, hey, here's a company that wants to work with it. Try it out, see what you guys like. And I had got it. And of the four of us, I'm probably, maybe I'd include Doug in there too, interested in more of this stuff. They tease me of being the more feminine one out of all of us, right? So I care about how I look. I care about that stuff, right? Yeah, Justin washes Faith gasoline.
30:26Justin Sal doesn't do anything. And so I started using, I have psoriasis. And so, and I'm very anti all the steroid creams they try and give you, stuff like that. And you got sensitive skin. And I have very sensitive skin. And man, it's like instantly I saw a difference and I loved it. And I was like, man, I really like this. But I remember going, shit, these guys are not. neither one of these knuckleheads use anything like this and so i bring it to him for sure and i said hey i really like this i like this brand i liked everything about your branding your website i saw i obviously love the product and i said let's just try this and i don't even remember what i i originally pitched you guys on advertising because i think i believe i was like i'm gonna just give them a really low price because i don't want to i don't want to fail you i don't want to like, cause it could be flat and, uh, and, and convince the guys to at least try it.
31:20And, uh, I'm pretty sure it took off really, really well. We were sold. I'll tell you what sold me. So I'm a big science guy. So I looked at some of the ingredients and I'm like, huh, this is interesting. It's, uh, for me, I thought this is really good for the microbiome of the skin. That's what, that's where I came from. That's correct. Cause I know that the skin, uh, microbiome of the skin is very important. Um, a lot of people don't realize that there's a microbiome on your skin. and you know you had said something earlier about how your skin is one of the first things people notice well that's because the skin shows it displays a lot about your health gut health issues will show up on your skin liver issues will show up in your skin even issues with blood lipids will show up on your skin uh so that kind of got me interested but what sold me was you couldn't get two guys with more different skin than justin and i yeah like it was actually wild he's dry and ashy i'm oily and dark okay how can we have the similar results we used the i think it was the good yeah that's the serum yeah and both of us were like like i'm like oh it's oil it's gonna make my face super oily no it's like balance it out this guy puts it on and looks and we're just both like yeah i think we're sponges like i think we're gonna use this you know and so we were just totally sold yeah from that i also think that's part of it too is um and i believe this in the supplement market too.
32:37The supplements that do the best and show are when people can feel it right away. Right. So if it was like one of those products where it's like, use this for 30 days and we promise your skin will be better. And it's like, you know, what dude is going to do this every day, but it's like, you do it one time and you can kind of feel and see the difference right away. And so something that is like, okay, this is cool. And so, yeah, it was a bit of twisting the arm to get them to try it. They were open. It was funny. Yeah. And so they were like, They were open to it. But then the response that we got from our audience was just incredible.
33:10Were we a big part of that initial push to kind of get into that audience? Did that make a big difference? That opened our eyes big time. That your type of audience, people who are into self-optimization, into wellness and longevity, into fitness, that there's a customer base out there for us. And we tapped into that through your podcast It validated what we assume was going to be a really strong customer base. And now it's just been pure chemistry. It's been an incredible relationship. And your customers are some of our highest value customers. I imagine, too, because it is such a perfect marriage when you think about the storyline of what you did and what you try to do by creating a new market.
34:01What happens when this is similar to what's happening even in the peptide space and why we do really well for those companies is there's a bit of an education process that you need. Right. Like trying to educate men on why this is good for them. The microbiome of the skin. I understand that this is some of the things that I think that Sal, we do on the podcast so well because getting them. And then once you convince them to try it, you deliver on the product. So it's like, we do a really good job of explaining like why this is so good, how this is healthy, why it will work. And then when you deliver on the back end of, oh, it's a hell of a product, it's just this win-win.
34:37And it's been an incredible thing to watch. And we joke about it all the time about like, who would have ever thought that we would have a skin product as probably one of our number of partners. I don't think it would have worked if it was just aesthetic marketing. No, not at all. Yeah, I think the whole natural and health angle for men, that clicks because it's like, okay, this is functionally good for me. My skin benefits from this as opposed to it being just like, oh, I'm going to look youthful. I don't know a lot of dudes that talk like that. I got to say, though, it's just the weirdest thing.
35:09I've done a few ads for you guys, and they're true. They're honest. I've had people come up to me in the gym, dudes, and they've commented on my skin, which is very strange to have a grown man. But it's happened like four times. Yeah. And I immediately - You have great skin. You do. And immediately I'm like, oh, well, that was a company that I work with, Kelton. In fact, I've had people stop me and ask me if I was a spokesperson for you guys because the ads you run. Like, oh, I actually have a podcast that I run. So talk a little bit about some of the science that goes in to the products and the ingredients.
35:43The first product you had, was that the good? Was that the first one? Yeah. Okay. So what went into that or what's in that that makes it work so well? and let's kind of go through some of the different ones that you have now. Yeah, yeah. So the good, so being in Jackson, this is a cool story, right? Early on, my wife and I started to meet with local botanists. Botanists, somebody who studies plants, right? And - I bet you get great ones out there. You probably have some incredible botanists out there. Incredible botanists, ethnobotanists. Ethnobotanists is somebody who studies how humans work with plants for medicinal purposes and things in nature.
36:19that nature so we we had an idea of of you know could we find plants in the region that had skincare healing properties that we could use in our in our products and and working with the botanists there in jackson hole in the mountain west we identified several plants fire seaweed, elderberry, and several others, you know, that we started to test with labs that we're talking about with. And so with the green scientists that we worked with and the formulators that had, you know, there were biologists and all these really exciting academics and skincare experts, we put together like an ingredient list of over 2000 ingredients.
37:08Oh, gosh. You know, to evaluate and to think about, right? And with the intent to try and bring in some of these plants from Jackson Hole in the region. And the reason why is these plants that live up there in that region, they're called survivor plants, right? They're survivor plants because they live in really harsh conditions. They go away dormant in the winter, and they come back very vibrant in the summer, and they're full of antioxidants, right? Because it protects them from the, this is funny because you grow plants and you want to make them really strong with whatever, you stress them.
37:41That's right. Yeah. That's right. Interesting. Yeah. And so instead of like getting, you know, ingredients that are farmed, even if they're organically farmed, right? Wild, wild plants have a lot more antioxidants. And so we tested this, you know, to verify that. And so that kind of thinking and philosophy of science started to go into how we built the good. And the good was, you know, very, you know, naturally derived. You know, it was oil-based serum, which at the time there really weren't any, you know, oil-based serums for men or in general, you know. But when using that type of a product in that region, it just felt so nice on my skin and those that we tested it with, you know.
38:24So from there, we started to look at what are really high-end actives, like anthrazanscum, I think it's called. and putting those types of actives together with some of these plants, like the fireweed and et cetera, and then test it to see how it performs in the labs and then do an actual clinical trial. And the clinical trial is really the one where you go out to 40, 50, 60 people that you have no relationship with, that's run by a lab. They test it multiple ways through instrument testing, but also photography and surveys and all that to get real third-party validated results, right? And that's kind of how we got to a place of, can we really launch a product that we believe in, that we think is going to have repeat purchases, that's going to actually drive efficacy?
39:21And so that's where the brand started, you know? And then we unleashed, you know, really working with sophisticated formulators and scientists to bring in more of the plant-based biotech skincare. Got it. How the hell do you find guys like this? Is there like a Google-esque club? Or is this like a friend who introduces you to another? Yeah, research helps, right? So you meet these contract manufacturers. You meet these formulators. You look for scientists in the category on LinkedIn and things of that nature. and you start reaching out to them saying, hey, this is my brand, this is what I'm developing.
40:01Some will say, yes, we'll work with you. And some will say, no, we don't think you have a shot and you're not worth my time. And as we've grown as a brand, we have access now to the top vines in the industry who have built the best brands in the space. How many of the actives or the plants and the good are from wild grown plants? Is it a big percentage? There's about four that are in the good that we— That you have to get from the wild. Every summer we have botanists who are wild harvesting. I was just going to say, how does that— Like, we just got to go out into the wilderness? So they go out into their wilderness.
40:39They go to their patches. They know where they are. And they wild harvest. And they do it responsibly so they don't get the whole patch. And they get a part of it so it regenerates. And they do this all over in different areas. Oh, my gosh. Yeah. So how does that work? Do you have to buy land to do this? or are you able to do it on? So they have their regions, right? Oh, okay. They have their, you know, relationships with wherever they go and they wild harvest. Are there popular or commonly used actives in other skincare products that you guys don't use? Like retinol. Do you guys use retinol? We don't use retinol.
41:14Why? We use like plant-based retinols and things of that nature. Because, you know, a lot of this I just, you know, test on myself. Whenever I use a retinol, my face gets extremely chafed. That's right. and it can't kick it. And the thing with retinol, you have to keep on using it and using it because it basically eats away. It kills the top layers of skin. Yeah, it kills your layers of skin. It's like when you get a scab and your scab goes away and you have that white or the pink. It's the same thing with your face and you have to go through that process for like three weeks or something to that effect.
41:44My face can't handle that. And a lot of men that I know can't handle it either because they have like sensitive skin. So we stay away. And that's the thing when I was testing you know, a lot of women's products that had some of these really advanced, you know, high grade, you know, ingredients in there that do these pills and whatnot. They're harsh. They're harsh. You know, that doesn't work for me, you know, and the people, my friends that didn't work for. So we stayed away from some of those, you know, but there are actives that are more gentle, right. That, that can work with a male skin type.
42:17What, so here's why my wife switched, cause she's used all the other stuff. She's obviously a woman, so she uses female stuff. And now she switches over and uses primarily, if not only, Caldera Lab products. She says it doesn't feel like it's forcing her skin to look healthy. It's almost like it's just encouraging it to look healthy or it's just becoming healthier, whereas the other stuff was harsh, I think, would be the right word. That's a great point. This whole anti-aging thing, right? It's kind of bullshit, right? Right. We're all aging. Right. You know, you know, we have anti-aging products, but, you know, they're healthy aging products.
42:59You know, that's a great point. You know, it's healthy aging. Right. And I think that the content that you produce. Right. It's like, you know, you're trying to help people age health in a healthy way, wise way. Right. And that's what our products do. Like your wife points out, you don't have to go through this whole week or two of looking. It's like waging war on your skin to get it to look the way you want. You're going to use it and your skin is going to feel healthier in days or weeks for most people. Well, the first time. You mentioned exosomes. I know this is a big talking point now. Which one of your products is high in the exosomes?
43:42Is it the, which one is it? So last year, we brought to market two products, a new skincare serum called The Great and a new moisturizer called The Hydrolare. The Hydrolare, that's the one, okay. And so both products have our new patent-pending exosomes. And we built those specifically for male skin. And so exosomes are really small and they're a delivery system. and what that means is they can go significantly deeper into your skin dermis to the places that really need the ingredients right and so that's what the exosomes do the delivering it's a delivery mechanism right and they can hold a tremendous amount of um uh like fluid or moisture i think it is right so right yeah okay yeah all right so so you have the base layer hydro layer the good What are they all different?
44:39Or how are they all different? What are they all good for? Yeah, so when we first built the line with the good and the base layer, it's for more drier skin, drier climates, right? But, you know, we missed out on a certain skin type, you know, which is more normal to oily skin, right? And so as we started building the business and we were getting, you know, interest from our customers saying, hey, you know, I have oily skin. I live in Miami. I can't really use your products because, you know, they're built for, you know, more of a drier skin type, a drier climate. Right. So that was one of the reasons why we started to go down the path of, okay, let's build new products, but let's also add even more intensity of new biotech ingredients and continuing to advance the innovation forward.
45:30So that was the great and the hydrolayer that we brought out last year that are crushing it. Are they doing really well? They're crushing. How's the growth of the company been since you guys started? It's been exponential. This year, we're having our best year. We're growing high double digits. Wow. It's profitable. We've tapped into this movement of longevity and self-optimization, wellness, that guys are more into taking care of themselves and self-care and skincare being that one piece to kind of finish it off, converting men who've done all these things. Now skincare is like that last piece.
46:07So the business is tapped into that movement and the acceleration is really exciting. We skipped the one product that I absolutely - I was just going to bring it up. We absolutely, I absolutely love - He raves. And always talk about, and I'm always telling these guys that they have to use it more, is the bar soap. Yes. The body bar. I have never had a natural bar soap lather. My biggest pet peeve of natural bars of soap is it feels like I'm doing nothing. And I know the lather and the foam and toothpaste and all that shit is made up to make you feel like you're getting cleaner or soapier, but it doesn't matter.
46:49There's something about it that I just, I like to feel and see. It's a really thick, it's like a luxurious lather. I'm so fascinated by how you did that and why nobody else that has natural soaps can make a lather. What is that? So, you know, you don't have to give away the secret if it's actually a super secret. It just goes to our core of our product development process. We take a long time to build products to make sure that they kick ass. Yeah. And it's like, well, how do you make a bar of soap kick ass? Try it and you'll see how, right? And so, you know, it took time. We went to the best soap manufacturer in the industry and said, you know, we want to build the highest performing soap in the market for men.
47:27And here's what we want it to do. And here's the ingredients that we want in it. And here's what we don't want in it. and here's the experience that we want. And it took time to get there, you know, because these things, you know, when you create them, you know, they have a different experience or they don't last long because you have all these, you know, ingredients in their own natural or these actives and stuff like that and it changes colors. And so you have to go through iteration after iteration after iteration to get it right. And it took a very long time to get that bar soap to perform.
47:56Okay, so does it perform as well as I feel like it should because I feel like it's one of my favorite things. He's always going to talk about it. Yeah. Yeah. No, that bar soap. I mean, I have, I have two more behind me that are, there's one right there. It's coming home with me. I mean, I go through it. It's my favorite product. Yeah. Surprisingly, that is becoming one of the hottest sellers for us. Well, for me, I think that's what it is, is that I've forever, I like natural soaps. And so, and when we go different places, I always try different ones and, and they're crazy expensive sometimes for these things that I try.
48:30and the thing that I always hate is that I feel like I'm just rubbing wax on my lawn. I can't see anything. I'm not sure if I got any. I'm telling you off air, this guy who talks about your soap, we tease him about it. Because I've never seen it. I've never seen natural soap like that that lathers last as good as it does. Are you guys growing in the female market? Is that starting to grow? Because I can think of another brand that off the top of my head that went after men in a market that was like everybody thought they were crazy and they blew up and now they're reaching the female market as a result.
49:09Are you guys seeing that? Yeah. Yeah. We're absolutely seeing it. You know, whether they're buying it for themselves or for their partners, you know, we don't have that visibility. We know around like, you know, the holidays that happens a lot, but it is a growing percentage of our customer base. But the men's side is that's the bread and butter. That's really where, who we were building product for, what makes us unique, and where we're seeing the growth. Now, is there consideration, though, to dabble on the other side? No. No, I think we're going to stay in our lane. Yeah. Yeah. You know, when brands start to go off into different lanes and do all different types of products and things, we're never going to do supplements, you know?
49:48Yeah. We're never going to start going to things that, like, you know, we don't know that well, but maybe it's hot right now and we're seeing other brands do it. You know, we've always been told by really smart investors and things like, you know, that once you see a brand start doing something that's not quarter their, their, their, their brand. Yeah. Right. What brought them here. That means that something's not going well. Right. Right. They're getting desperate. They're just looking for LTV. So anything in the future? Yeah. What do you, are you working on something that you can talk about?
50:19Yeah. Yeah. So body, we're going to continue to lean into. You're going to see more products there. Skincare is always going to be our core. That's always going to be our core of the brand. We're always going to be innovating, bringing the best ingredients, the formulations. We do some hair care as well, right? Oh, cool. But I think what you'll see next from us is a deodorant that's going to come out later this year that we've been working again on for a very long time. We wanted to nail the experience of it. you know, wanted to put the highest quality ingredients in there and, and, you know, no white residue, you know, like the amazing scent, but being natural, you know, Oh, I can't wait to see that.
50:58And so that, that's something that we're pretty excited about, but our skincare products, that's really where the real innovation in science is taking place. And then it's, I mean, you said you tested several podcasts, our experience with our partners that have tested a podcast, we tend to ruin the experience for them for a lot because nobody ever is like our audience. And so do you, are you with the same partner still? Is it, have you bounced around? Is it just us? Like who else are you working with in the podcast space? Are you guys still testing that? What's that look like? We, we, we spend a lot in podcasts.
51:33Yeah. Yeah. That's a, it's a nice channel for us. It's an authentic way to get in front of customers that we don't touch in social and in other means that we're advertising. And so yeah, Podcast is a very nice channel, but you guys are, you're, you're number one. Yeah. You know, your audience is number one. You trying to renegotiate the contract? No, we've got a great partner. I mean, you're a, number two. Number two. He knows I know it'd be live. Careful, you're doing a man. What's your top seller? Top seller is still the good. Okay. Our hero, our hero scale. Is it just because it's the hero and it's been around the longest or do you think it's just truly that it is the one that everybody.
52:12Yeah, we've built up a really big customer base with it. You know, it's been around since day one. It's, you know, really what we put, you know, all our creativity and all our innovation into. But, you know, the great and hydro layer, you know, those are coming up quite quickly. The ones that we launched last year. But our core skincare, you know, the top one. So, you know, the good, the base layer, our cleanser crushes it. You know, that one's huge. you know eye serum those are the products you know that that drive the most volume for the customer and that's exciting for us because you know as a brand you're you're the score of your health of a brand is like you know how well are your core products doing in your core category if that's doing well then you're doing well as a as a company well i'm going to take it on as a personal goal to make the bar soap a top three because i think that that's the one that people are missing out on.
53:09I just think that, first of all, I don't know any dudes that loofah or use any other, like, well, Doug probably does. Body gel stuff. So most dudes are bar soap guys. Yes. And it is the best bar soap I've ever used in my life. Thank you. So, I mean, I'm going to. I got to say too, because I know that, like, you know, you got the good, which is, you know, kind of oil-based, then you have the base, which is a little more matte, and the hydro layer, which is kind of more. I've used all three of them. I actually use, I have all three of them at home. And depending on which one is closer to me, that's the one I'll probably use.
53:43My skin is relatively oily. They all work great. And what that tells me as somebody that likes to look into the science of products and stuff is that they're all good for my skin. So whether your skin's oily or dry, if you use something that improves the health of your skin, it's going to be okay. It's going to work. Whereas I think other products are like, this is for oily skin. This is for dry skin because it's almost like chemically forcing your skin to appear to be different. Whereas I can use any of your products. I can use any of them. And they all will look good on me. They all make my skin look better.
54:16My favorite is definitely the good, but they all work really great, which really speaks to the fact that you guys understand skin health. Do you get any feedback from – so it's been huge for me for my psoriasis. I stopped using any steroid creams, anything like that whatsoever, and it's been incredible for that. Do you get feedback from clientele that are using it similarly like that? Absolutely. Okay. Absolutely. Yeah, I think it's great for that. I know that sometimes with stuff like that. We're not allowed to say that. Right, there's laws and rules around that stuff. People write in emails and they leave reviews and you just feel good about it.
54:55We can't promote it, but we feel good about it as a brand. That's why I figured that you guys can't make, because obviously I'm sure you would advertise it if you could, But I mean, I talk about that. That's what I use it for. And it's been awesome to get away from any of those steroid creams. I've gotten messages from our listeners who've used your products who have acne and it actually helped their acne, which is wild. Yes. Because you would not expect a moisturizer or a serum or anything like that to do anything to acne. Yeah. But again, I think it has to do with the skin's microbiome because that has a profound effect.
55:28Yeah. Skin balancing. Yeah. Yeah. Do you get messages from people about that kind of stuff? Absolutely. Absolutely. That's wild. Yes. That's really, really crazy. Yeah. So where's headquarters? So are you based in, is the headquarters in Jackson? No. So we launched the company in Jackson and then we moved it into Austin, Texas in 21. Okay. Yeah. So now it's in Austin. Okay. Yeah. And then what's the team look like now? Do you have, I mean, I know you built your in-house team. How many employees are you guys at right now? We have a little over 20. Okay. Nice. Nice. A little over 20 and a bunch of consultants.
56:00Most everybody in-house? Everyone's, so we don't have an office in Austin. Everyone's virtual. But our employees are employees and they work, you know, they live throughout the country. But yeah, it's a small but mighty team. You know, they're super talented and everyone, you know, loves the brand. They believe in the brand. They are part of the product development process. They see like how long it takes and how complicated, how sophisticated it is to actually build these products. How we test them, all these clinical trials that we do for all the top ones. Yeah. You know, so they know that we're just not like a marketing company.
56:33They know that we're actually a skincare company building real product, real innovation. Yeah. You know, and then we've learned how to market them well, you know, and how to find a customer. Is your typical consumer, obviously guy, interested in health, fitness, wellness, age range, 35 to 45? Is that what I would guess? Yeah, you know, 35 to 70 is kind of that range, but 40 to 60 is kind of like our sweet spot. Oh, it's us. Yeah. Yeah. Yeah. Because, you know, when you're in your 30s, you can still get away with using, you know, little to no products. You know, maybe just a cleanser. Maybe it's a bar of soap.
57:06You know, and then your skin starts getting a little dry. And you maybe start using your body lotion on your face. You know, I did that. You know, I know a lot of guys do it. And then you start to think about, well, shit, you know, I'm starting to see stuff happen. Maybe I'll try something a little better. And you go to, like, another product. Talk about the clinical trial. Because I love, I've brought that up several times on the show. It's on your website. And it talks about, it was like over 90 % of the participants saw these pretty dramatic improvements in things like fine lines, wrinkles, skin quality.
57:35Are those expensive to run? How long did the trial, was it 30 days, 60 days? Yeah, so for our first one, it was somewhere between like 60 and 90 days or something to that effect. And we had, I don't know, 40 plus individuals. And we don't have any relationship with them. The lab's the one who engages with them. They're very expensive. They're very risky. Yeah, because you get bad results. You get bad results. You get better to use those. Exactly. The first one we ran, none of us on the team had ever run a clinical trial. So we were just like, okay, sweating, rolling the dice. But we knew we had a good product based on giving it to friends and family and stuff.
58:20And so, yeah, we went through that whole process of testing it through clinical results. And, you know, they do the instrumentation studies, the surveys, all that stuff. And then you get the data back and, you know, you're kind of holding your breath. And it came back incredible from that point. How many trials now have you done? Have you done two? I think we've done three or four. Okay. Yeah. Okay. Yeah. So anybody listening, you could go look up the, if you like data, the trials will show you. That's right. That this, it's legit. And although you mentioned the price point of the good, it lasts forever.
58:56You only need like a drop of that to cover your whole face. That's the part that's probably deceiving about the price. And I think somebody who might see it and go, wow, that's really expensive. It lasts a long time too. So you get a lot out of that. At least a month. For many people, it's like two months. Oh, yeah. If you're using it daily, it still lasts a month. Every other day or whatever, it'll stretch out much longer than that. Did you bootstrap or anything? Are you self-funded or did you guys take on money? So I self-funded it and then I got a profitable. And in 2024, we did a series A.
59:31Oh, you did? A small series A that we raised. Any plans to still take investments? Are you still trying to scale and grow? What's the... You know, we're fortunate enough to be profitable and growing fast and being able to manage it all on our own right now. We have a lot of high quality blue chip investors reaching out. But I think the strategy at this point is to keep our heads down and continue focusing on building the best brand we can. At some point, that might happen, where we look to really scale it even more so than it is now. But we're in a good position where we don't need it. Yeah, that's awesome.
1:00:07And when's Nordstrom? When does that start? So we launched in May. Oh, you did? We launched in May. How's it going? It's going great. Really? Yeah, we're one of the top men's brands. They're telling us we're potentially number two. Oh my gosh. Good for you. Thank you. That's huge, man. That's exciting. Now, was this a test, just a couple, and then it could go nationwide, or did you go all the way? Yeah, so we went into 33 stores in their top markets. And they've really partnered with us to be one of their top men's brand launches for this year. And so it's been exciting. We just launched their flagship in New York City.
1:00:43And it went incredibly well. You know, we brought in estheticians and, you know, we didn't know if we're going to be able to get people from off the street to come in and get facials. And they were. They were coming in. It was pretty damn wild, you know, and it was an exciting launch. Well, I love hearing success stories like yours. I love hearing about success stories from entrepreneurs with a good purpose and passion behind what they're doing. And we have a special connection because we started with you kind of early on. So it's been great to see, you know, kind of the start, the small company we're working with.
1:01:15And now I see you guys everywhere. People talk about you. So it's really cool to hear about all this. And I think this is like the beginning. I think you guys are going to keep just crushing, which is kind of cool. And expect more competitors. I think you've created a new market. There are a lot of competitors. Yeah, because you've kind of, you've shown people now that there's a market here. That's right. Which is good news. It is good news. You want competition. Absolutely. Bring more awareness to you guys. That's right. Yeah. That's what it's doing. Awesome. Thanks for coming. Thanks for the partnership.
1:01:43Thanks for having me. Thank you for listening to Mind Pump. If your goal is to build and shape your body, dramatically improve your health and energy, and maximize your overall performance, check out our discounted RGB Super Bundle at mindpumpmedia.com. The RGB Super Bundle includes MAPS Anabolic, MAPS Performance, and MAPS Aesthetic. Nine months of phased expert exercise programming designed by Sal, Adam, and Justin to systematically transform the way your body looks, feels, and performs. With detailed workout blueprints and over 200 videos, the RGB Super Bundle is like having Sal, Adam, and Justin as your own personal trainers, but at a fraction of the price.
1:02:25The RGB Super Bundle has a full 30-day money-back guarantee, and you can get it now plus other valuable free resources at mindpumpmedia.com. if you enjoy this show please share the love by leaving us a five-star rating and review on itunes and by introducing mind pump to your friends and family we thank you for your support and until next time this is mind pump
From the publisher
In this episode the guys sit down with Jared Pobre, founder and CEO of Caldera Lab, to tell the full origin story of how he created a new category of skincare for men. Jared shares how moving to Jackson Hole at 40 with a new baby wrecked his skin and led him to use his wife's products — and why that sparked the idea to build a premium natural skincare line specifically formulated for men's thicker, oilier, testosterone-managed skin. He breaks down the product development process including wild harvesting survivor plants from the Wyoming wilderness, running clinical trials before launching, why they use exosomes as a delivery system, and why natural actives that work with your skin's microbiome beat harsh retinol-based products every time. The guys share how they started working with Caldera Lab near the beginning — Adam's psoriasis, Justin's dry skin and Sal's oily skin all responding the same way — and why their audience became some of Caldera's highest value customers. Jared also reveals that Caldera is now Nordstrom's number two men's brand just months after launch, has nearly 70% customer retention, and is growing high double digits this year.
Caldera Lab: https://calderalab.com/mindpump
Code: MINDPUMP20 for 20% off your first order.
GUEST LINKS
Jared Pobre — LinkedIn: https://www.linkedin.com/in/jaredpobre
Caldera Lab: https://calderalab.com
Instagram: @calderalab
LINKS
Mind Pump Store: https://mindpumpstore.com
Maps Fitness Products: https://mapsfitnessproducts.com
Instagram: @mindpumpmedia
0:00 - Intro
1:03 - Why Jared started a skincare brand for men — Jackson Hole, turning 40 and a new baby
3:05 - How he saw the early signs of men caring about skincare before anyone else did
5:42 - Why men's skin is fundamentally different — 25% thicker, twice as oily, managed by testosterone
6:42 - Why he refused to copy women's formulas and started from scratch with actives
8:48 - How the skincare industry works — the dirty secret of white-labeling and brand shortcuts
10:45 - Why going all natural is far more complicated and expensive than chemical formulations
13:06 - Why every men's skincare brand before Caldera Lab failed — and why that was a green light
15:07 - How Caldera launched in January 2019 with 10,000 units and immediately started selling
17:47 - Customer loyalty nearly at 70% and why men are the most loyal customers once you win them
21:12 - How Adam found Caldera Lab, how he got Justin and Sal to try it and what happened
28:58 - How Mind Pump validated Caldera's core thesis that the longevity and wellness market was the customer
30:54 - The skin microbiome — why skin health reflects gut health, liver health and hormone health
35:05 - The Good — wild harvested survivor plants from Wyoming, botanists and two years of development
38:40 - Clinical trials: 40+ strangers, third party labs, 60-90 days and holding their breath for the results
40:31 - How exosomes work as a delivery system and why The Great and Hydro Layer were built for normal to oily skin
43:38 - Why Caldera stays away from retinol and why natural actives work better for most men's skin
44:48 - Adam's psoriasis, Sal's microbiome take and why Justin's wife switched to Caldera permanently
49:05 - What's next — staying in their lane, deodorant coming, no supplements and the Nordstrom story