167. Here's How This Project Manager Tackles 10+ Renovations Per Year - Interview with Skyler Vaughn

22 Oct 2025 · 1 h 3 min · 30 chapters

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In short

Project management and scaling short-term rental renovations for For the Love of Upstate (FTLOU) in upstate New York—how Skyler Vaughn manages multiple renovations, systems (Asana/Google Drive/Notion), contractor coordination, handoff to property management, and budgeting using cash-on-cash targets plus equity-focused upgrades.

Guest backgrounds

Skyler Vaughn is a project manager and partner at FTLOU. He met partner Maddie at the University of San Francisco; both later worked marketing W2 jobs in San Francisco. They started with rental arbitrage in San Diego during the pandemic (about four units), then did a live-in flip in Big Bear. Skyler later worked at TechVestor, project managing 40+ short-term rental renovations (up to 12 simultaneously), building SOPs and processes.

Key claims

FTLOU averages 5–6 projects/year; currently renovating two and under contract on two. He says “two projects at once” is light for him. Virtual management is easier, but in-person visits improve quality. They keep budgets by prioritizing asset value (e.g., roofs, bathroom expansions) and underwriting for 12–17% cash-on-cash return.

Notable examples

Using an Asana board as the “Bible” from acquisitions through handoff; ordering sheets and repeatable supply lists (same mattresses/linens). Utility setup immediately after closing to avoid back-billing. Handoff includes 20–30+ detailed videos stored in Google Drive/Notion so guest support can troubleshoot (e.g., sauna/lockbox/oven).

Written by AI. May contain mistakes. Listen to the episode to check what was said.

Chapters

Tap a time to open that second in VO

Managing Multiple Renovation Projects

0:52 to 2:04

Skylar discusses managing 5-6 projects a year and current renovations.

“Hello, everybody, and welcome back to another episode of No Vacancy, the podcast.”

Skylar's Background in Project Management

2:04 to 2:58

Skylar shares his background and how he got into project management.

“Um, I'm sure we'll get into a few other services that we also offer to investors out there, but yeah, right now we're on average about five, six houses a year.”

From College to Real Estate Entrepreneurs

2:58 to 3:50

Skylar explains his and Maddie's journey from college to real estate business.

“Like, you know, if we're closing on these and Skylar was like, yes, like we have bandwidth.”

Learning the Ropes at TechVester

3:50 to 6:26

Skylar describes his experience at TechVester and managing numerous projects.

“She's always wanted to be an entrepreneur.”

Transitioning to a New Business Model

6:26 to 7:36

Skylar discusses the transition from TechVester to their own projects.

“And so the most I was ever doing at one given time, there was one summer there where I was working on 12 houses at one time.”

Explaining Airbnb in a Box

7:36 to 10:07

Detailed explanation of the Airbnb in a Box service and its benefits.

“Like I know sometimes companies like don't let you start your own project at the same time.”

The Secrets Behind Effective Project Management

11:13 to 12:11

Skylar shares insights on project management systems and his approach.

Personal Qualities for Successful Project Managers

12:11 to 14:00

Discussion on the personal traits needed to excel in project management.

“And so there's a lot of things I always tell Maddie, I'm like the doer in our business.”

Managing Renovation Complexity

14:00 to 14:46

Learn about the challenges and mindset required for effective project management during renovations.

“to is this item completed on the construction portion, but a lot of things end up living in your head.”

Remote vs. Hands-On Management

14:46 to 17:37

Explore the differences between virtual and in-person management in renovation projects.

“I have two follow-up questions before you keep going.”
Show all 30 chapters

Streamlining Project Management Tools

17:37 to 21:17

Discover how to effectively utilize project management tools like Asana and Google Drive for coordinating renovations.

“beneficial for our investor partners, everyone that we work with so that we can make sure that these listings are as close to perfect as possible before we transition them to our property management team.”

Standardizing Renovation Processes

21:17 to 23:25

Learn about developing standardized processes for repeated renovation tasks to improve efficiency.

“One thing I'm curious about is like every project you do, you're learning more and I'm sure getting like better and more efficient with each renovation.”

Building a Reliable Contractor Network

23:25 to 26:28

Understand the importance of vetting contractors and maintaining strong relationships in project management.

“spent behind all of all of the finishing pieces than there were actually on the finishing stuff.”

Communication with Contractors

26:28 to 28:00

Explore effective communication strategies for managing contractor relationships and project timelines.

“But one thing I'll always remember with TechFester, I started kind of living by a saying, which was, I have to vet the contractor's workload.”

The Importance of Communication with Contractors

28:00 to 29:00

Learn how effective communication with contractors can enhance project management.

“which allows us to kind of keep these contractors within the fold of everything.”

Managing the Renovation Process: Initial Steps

29:00 to 31:20

Discover the key initial steps in managing a renovation project after property acquisition.

“Okay, let's go through like one full project, like start to finish.”

From Project Kickoff to Design Completion

31:20 to 33:50

Understand how to transition from initial project planning to design execution.

“there to give estimates on the project as well as kind of that first two week period.”

Handover to Property Management: Best Practices

33:50 to 36:10

Learn about the best practices for handing over renovated properties to management.

“And are you what's your personal involvement in the like supply closet restock and like the staging?”

Budgeting for Renovation Projects

36:10 to 39:20

Explore the challenges of budgeting for renovation projects and how to adapt.

“And so everything like you're mentioning, FedA's team uses a tool called Notion.”

Long-Term Investment Strategies for Rentals

39:20 to 42:00

Learn about long-term investment strategies that go beyond immediate revenue.

“And what I mean is like, I'm not going to run away and spend a million dollars on a$200 ,000 house.”

Blending Approaches in Real Estate

42:00 to 43:31

Discover how blending different strategies impacts property investment success.

“So we're kind of trying to take both approaches, blend it into one.”

Setting Budgets for Renovation Projects

43:31 to 45:27

Learn how to establish renovation budgets based on projected returns and market conditions.

“So when we're coming from a design aspect, which Maddie obviously just clearly crushes with her upstate New York design style.”

Managing Renovation Costs Effectively

45:27 to 47:25

Understand how to prioritize spending in renovation projects for maximum impact.

“And if it doesn't say like, okay, I think, you know, I'm only going to need$100 ,000 for the renovation, 50 grand for the furniture.”

Understanding Market Data and Refis

47:25 to 49:21

Explore the importance of market data in determining refinance opportunities.

“grand to make this work, and that puts us at 9%, then this isn't the deal for us.”

Evolving Roles in Project Management

49:21 to 53:10

Learn about the challenges and strategies in transitioning to a management role.

“There is Airbnbs here, but they're not technically, in my opinion, on the standard that we can produce.”

Hiring for Success: The Right Fit

53:10 to 54:56

Find out how effective hiring practices can elevate project management success.

“There's a lot of like talking to attorneys.”

Personality Insights in Business

54:56 to 56:01

Discuss the value of personality assessments in understanding work dynamics.

“and she's still going to be overseeing to make sure the houses have that upstate New York look and feel.”

Discussion on Personality Types

56:01 to 56:31

Exploration of personality types and a recommendation for a free test.

“I'm an ENTP if anyone's wondering, but I'm dying to know.”

The Heart Pond Retreat and Market Insights

58:21 to 1:01:02

Details about the Heart Pond Retreat project and insights on the New York real estate market.

“episode comes out, there's a good chance the flip might be closed.”

Wrapping Up and Future Plans

1:01:03 to 1:01:51

Concluding thoughts on the podcast and plans for future projects.

“just like being from California, I've never even been to New York.”
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Transcript

Automatic transcript. May contain errors.

0:00Natalie Palmer:Hello, welcome, and thanks for checking in today to No Vacancy, the podcast. I'm your host, Natalie Palmer. I'm an Airbnb ambassador and 17-time superhost, and I've hosted over 1 ,000 reservations. I'm a stay-at-home mom of two and manage my eight listings remotely. My mission is to help new and experienced vacation rental hosts turn their listings into fully booked, profitable properties that can be managed from anywhere so you too can have no vacancies. If that sounds good to you, let's get right into the show.

0:52Natalie Palmer:Hello, everybody, and welcome back to another episode of No Vacancy, the podcast. I'm your host, Natalie Palmer. Today we have on Skylar Vaughn of For the Love of Upstate. We've had Maddie on the podcast twice already, and I will link the previous episodes that she's done here. But you two are partners building this amazing brand of For the Love of Upstate, buying and renovating boutique properties and luxury properties across upstate New York. And as all of you know, I'm so excited to be working with For the Love of Upstate recently in the capital raising and investor relations side of things.

1:27Natalie Palmer:So we've had Maddie on a couple of times that it was time for me to drag Skylar on here and get his breakdown of project management. Skylar, right now, how many projects are you like simultaneously managing? How many are you guys cranking out per year? Yeah, so we started For the Love of Upstate as sort of an entity, gosh, almost two years ago now. So our first project was sort of at the beginning of at the end of 2023 into 2024. Um, since that portion of time, we've pretty much been on average doing about five to six projects a year. Um, and typically we are doing them in the fashion of a true partnership opportunity for investors.

2:08Um, I'm sure we'll get into a few other services that we also offer to investors out there, but yeah, right now we're on average about five, six houses a year. Um, and currently we are renovating, uh, two projects and under contract on two projects. So in the grand scheme of things, honestly, that's a little bit light for sure. My typical background of doing project management on short-term rental properties. So not too, too crazy, but in the same light, we also are looking to kind of like grow our team with yourself, Natalie, and also some other pieces of the puzzle that will allow Maddie and I to step into more of like a business owner role instead of doing every last thing it takes to get the short-term rental up and running.

2:48Natalie Palmer:For sure. And I want to go through your background because, yeah, doing two projects at the same time with 200 contract is light for you, which blows my mind. You guys, when I started working with FTLOU, I remember saying like, well, if I can raise the capital, do you guys even have the bandwidth to take on more projects? Like, you know, if we're closing on these and Skylar was like, yes, like we have bandwidth. This is light for me. And I'm just this like blows my mind. I can manage one renovation at a time. And even that when I'm done, I'm like, I need six months of like, no more decision making on tile choices and flooring.

3:25Natalie Palmer:And I don't know how you guys are doing so many at the same time. So that's what I want to go through with you today is like, really, like, for anyone out there who who has the capacity to take on more, but they need better systems and project management, like I want to go through your whole breakdown here. But let's kick off with your background because at one point you were doing like 40 projects at a time um so walk us through how you how you and maddie started building this and what your prior experience was yeah absolutely so maddie and i need to go all the way back we both went to school at the university of san francisco that's actually where we met and maddie was actually majoring in entrepreneurship and innovation while we were in college and so i don't really have that like business mindset background as Maddie does.

4:10She's always wanted to be an entrepreneur. So I've kind of like stepped into this world with never knowing I was going to be an entrepreneur. And so after college, both of us were living in San Francisco working. Both of us were in marketing W2 jobs. And finally, we were able to actually save up a little bit of money living in an expensive area like San Francisco. But that actually got us onto the topic of doing rental arbitrage. So that's actually where we started our business down in San Diego. We started with about four rental arbitrage units. And that was right at the beginning of the pandemic.

4:45So thankfully, San Diego was one of those markets that even during those first couple years of the pandemic, it was still somewhat booming, not as well as it typically is, but there was still a lot of travel coming down to San Diego. So we were actually able to perform really well with those first floor. There was just simple one bed, one bath apartment units down there. And so, because we were able to do well with those units, we were able to save up money and actually purchase our first home in Big Bear, California. And that's actually where we met Natalie too. And we were actually looking for houses to buy in Big Bear.

5:16We ended up staying at one of Natalie's listings. And so, kind of met her through that. And so, with the Big Bear opportunity, that was kind of perfect timing, bought at the right time in Big Bear. We actually kind of did a live-in flip on that property, rented that home for about a year, and then we cashed out on the property. We kind of caught the end of the high-end market in Big Bear, sold at the right time, and that's actually what helped us transition our life to upstate New York, which is now where we're doing properties specifically. During that transition, while we were still kind of living in our Big Bear property, Maddie and I started working at a company, pretty much the largest short-term rental fund in the United States called TechVestor.

6:00And during our time there, Maddie was doing a lot of the acquisitions work, looking across nationwide markets, looking for opportunities for us to buy properties within that fund. And I was on the project management side of things. So working at TechVestor was a really great opportunity. It was like a crash course in renovations, project management, design, everything when it comes to setting up short-term rental properties. And over the course of those two years, I project managed over 40 houses. And so the most I was ever doing at one given time, there was one summer there where I was working on 12 houses at one time.

6:37And that was very chaotic to say the least. You know, when you're working on that amount of properties, it's very easy for things to blend in. It's very easy to forget the little things. And so that's where at that point in time, I was like, okay, there's not a lot of specific rules or anything I was having to abide by with TechBester was kind of like, Skylar, we have these listings, we need you to project manage them. Not only do we need you to do those things, but we also kind of need you to build the processes to understand how to keep track of everything at one time. So with that, there was a lot of project management, learning and skill set that I was able to build, which thankfully Maddie and I at that point in time were thinking about, okay, how can we take our skill sets, which are very, very different, combine our brains together and start doing our own projects as well, which has kind of led us to doing this in upstate New York on the partnership opportunity side of things.

7:33Natalie Palmer:Did you have to fully leave TechFester before you guys could go out on your own? Like I know sometimes companies like don't let you start your own project at the same time. I'm serious on the transition. Yeah, it was an interesting transition for sure. There was definitely a point in time where we actually had started on our first project in upstate New York while I was still working at TechFester. The major thing that happened there was actually when Maddie left the company, TechFester and Maddie actually created a service called Airbnb in a Box. And with that service, it ended up being something that TechVester wasn't fully interested in moving forward with.

8:13And so when Maddie left the company, she also got to leave with some clients within that Airbnb in a box service. And that's actually what really started our interest in upstate New York. We had a couple of clients while we were living in Big Bear that had started purchasing in upstate New York. So that got us a little bit familiar with the market. we were flying from California to New York occasionally to work on those houses. So we became a little bit familiar with the area before we started to kind of double down and actually go all in on the market ourselves.

8:42Natalie Palmer:Okay. So when you left TechFester officially, both of you were unemployed now, you had a few clients doing the Airbnb in a box. And let's explain that service really quick, because this is very different from TechFester was a fund. Now with FTLOU, I would say our bread and butter is partnership properties where people own a portion. But Airbnb in a box is a totally different structure. Do you want to walk through what that looks like? Absolutely. Yeah. So Airbnb in a box, I always say there's a very particular client in line for the Airbnb in a box service. And the major difference is really the amount of capital someone can bring to the table.

9:18And we can kind of go through what the nuances look like as well. But from a partnership opportunity, which is our bread and butter, we take as low as a$50 ,000 investment into properties. And for Airbnb in a box in particular, that is a service where the investor is going to own the home outright 100%. So you're not sharing the equity with us. You're not sharing the equity with other investor partners. It is 100 % your property. And you're really just hiring for the love of Upstate as the service provider to not only help you find a deal in Upstate New York, Maddie also acts as the real estate agent on the property for you.

9:52And then we actually do all of the design, renovation work, and we also have an option to partner with us on the property management side of things. So with Airbnb in a box, you are looking at, you know, we typically tell people it's a minimum of around$250 ,000 to bring to the table. But that's going to also include the down payment, closing costs, actually purchasing the house, along with the renovation and design work that we would like to put into the house as well. So that's the major difference. I would say a lot of people on the Airbnb box service are high W-2 income earners that are looking to offset their taxes for the year.

10:27And so if that is something that fits kind of your buy box where you have the capital to invest, but don't necessarily have the time to invest and set up a short term rental property, which takes a lot of time and effort, that service is a perfect opportunity for you.

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11:12Natalie Palmer:yeah and with this one there's more flexibility to do like 1031 exchanges if you're selling something you can roll that into into an airbnb in a box um if you want to do like a cost seg or a bonus depreciation you have more options on that here um yeah so that's kind of the difference there but okay so you manage at 1.12 projects yes simultaneously you did 40 total while you were at tech fester and you were responsible for building out all the sops while you were there um this is what i really want to get into with you i like i just don't even understand how your brain works like i think that i'm pretty good at multitasking you know i'm handling three kids and a conference and a podcast and my rentals i cannot imagine like doing 12 projects at the same i'd be shipping couches to the wrong address like i i literally don't know how you do it so this is what I want to get into like more than anything with you today just like demystify this for us and what do your systems look like yeah I would say when I was working at TechBuster I was using a project management tool called Jira and there's a thousand different project management tools out there right now for for the love of upstate we use Asana kind of use it in the exact same way I was using that Jira program when I was working there but I would say before we even delve into like all the softwares and things that helped me get there ultimately if you are going to be kind of like a high level project manager doing many different projects at one time, you kind of have to have the personality to fit the role also.

12:42And so there's a lot of things I always tell Maddie, I'm like the doer in our business. I don't like strategic planning. I don't like looking at potential properties. I'm like the person where it's like, okay, here's the job, go figure out how to do it. I'll find a way to get it done. And so a lot of times when you're managing that amount of projects, there's awesome opportunities to be able to stay as organized as possible. But at the end of the day, what I always say is like, I'm always on when it comes to answering my phone, answering emails, texting with contractors, video calls, working with so many different departments from a designer to the contractor.

13:21So for me as a person, I just feel like I fit the project manager build type to a certain extent. And before I did this with TechFuster, I had zero project management experience. I was, again, working as a marketing coordinator, very low level, right out of college and kind of got thrown into this role. But I think it ended up fitting, again, my personality really well. So if you're someone that, you know, is okay with answering their phone, you know, staying on top of things, this could be a role that is easily applicable to just your, you know, personality and your skill set that you have. So ultimately, that's kind of number one, you just have to be a person that is okay with, you know, answering their phone, good at answering text messages, not someone that's going to be forgetful for things, because at the end of the day, there is certain things that we can document and stay on top of things, track things really well from budget.

14:14to is this item completed on the construction portion, but a lot of things end up living in your head. And so you have to be someone who can think through things and think through multiple things at one time, which of course, no one is perfect. There has been many, many times where there was an error on a property that I was working on, but in that same light, you also have to be someone that kind of allows things to slide off your back, understand where the mistake happened so you can fix it for next time and also fix it in that moment to make sure that it's corrected and we stay on timeline as well.

14:46Natalie Palmer:I have two follow-up questions before you keep going. First, do you happen to know your Myers-Briggs personality type? I don't think so. I'm so curious to know because, again, you are the opposite. I love the strategic planning and we can do this and this and all the visionary stuff. So I'd be very curious to know that. Second question. So do you find it easier? I imagine at TechFest, you were not physically going to the properties right like this was a hundred percent remote so i remember maybe out of the 40 houses visited 10 if oh wow okay okay and now you guys are hands-on you like live at the these properties sometimes when you're renovating them it's totally different what do you find easier was it easier to be remote and almost like detached from it or is it easier now to like get your hands in there and walk the property really good question i would say definitely from like an easiness standpoint, it's the virtual project management.

15:45And it's exactly what you just said. You can detach a little bit. And also, I guess another component of that, like I was very involved with TechFester from very early stages of the company. So I was very bought into the company as a whole. But this, for the level of upstate, is truly like Maddie and I's like baby of a company. And so literally I'm doing this podcast as we're sitting in a renovation site. You can see two connecting chairs and a TV on a ledge over there because we are just moved in here. without any furniture yet. So ultimately, I believe it is harder to kind of be like involved on a personal level at the properties.

16:21But it does so much more for the end of the project. And what I mean by that is, when you're virtually managing, you can only see things on, you know, a FaceTime call with a contractor or a FaceTime call with a designer. So there are things that are just naturally going to get missed or not be as perfect as I would have liked. And so when you're here in person, it's trickier and harder to get over the little things, you know, like it's a little tiny paint touch up on the wall that needs to be fixed. You can't really necessarily see those doing everything virtually. So if you're someone that's like a perfectionist and wants to make sure that, you know, all your T's are crossed and all your I's are dotted, like at least going to the house multiple times during that renovation period and the design and staging period, in my opinion, is crucial to kind of get that as close to a perfect listing as possible at the end.

17:16But again, it comes with a lot more stress, a lot more conversations involved. You become very personal with your contractors and the people that are on site just because, again, you're seeing them almost every single day when you're living at the property or visiting the houses a lot more frequently. So it is tricky, but I think it at the end of the day is way, way, way more beneficial for our investor partners, everyone that we work with so that we can make sure that these listings are as close to perfect as possible before we transition them to our property management team.

17:47Natalie Palmer:Even on that note, like Maddie, I have to tease her right now. The last project you guys finished, you sent me the photos and you're like, hey, we have a whole new gallery of photos. If you want to add this to like the investor pitch decks, literally one of those beautiful properties i've ever seen and maddie was like don't even include those photos like this project was botched so bad i'm like where i don't know i'm too close to it like it's i just can see that you guys like carry the like i don't know emotional like burden of these properties so much more like you're so much more closely like invested to it and literally looking at the photos you guys this property is flawless like there was nothing wrong and maddie's like that picture like it should have been different so you know i can see that you get like very very close to to the projects here yep okay let's talk a little bit about the tech stack then so you mentioned you were using jira when you were there wow everything's asana so you don't actually use like a um because i'm sure that there's specific like uh renovation project management software is you're not using anything like that you built in your own systems within asana yeah we're pretty simple.

19:00And also like, we're very like, you know, we're right now kind of building our way out of being a true like mom and pop shop, right? For a long time, it was just Maddie and myself, you know, doing pretty much A to Z in terms of everything for the project itself. So had to keep things simple, right? And so from using Asana, it's a very simple tool to use. We have our project management board that we have from pretty much the acquisitions phase of a house all the way to, again, passing it off to our property management team. That was kind of like our Bible for the house, everything from, you know, this is where all of the utility logins are stored to, okay, this is the exact list of the renovation items that we need to take care of.

19:37So kept things simple with the project management tool. And then we also integrate, again, very simple, but we are very avid users of Google Drive. So everything from keeping a high level budget sheet, a high-level pro forma for the investor side of things. And then we also have another spreadsheet that it's definitely something that really only I use, but it's a very detailed renovation design furniture budget that is really like specific line items from this light fixture in the kitchen is on this sheet. So we can keep things tracked on a more granular basis. And again, when you're right now, because it's a little bit lighter in terms of I'm used to managing 10 houses and now I'm managing too, we can now get a little bit more, I guess, ingrained with being more specific with the tools that we're using.

20:26And also, as we continue to grow our team, we really want to hire people, which Maddie and I keep saying, we want to hire people that are better than us in these departments, right? Like, I learned project management by teaching myself how to project manage. Now we're actually hiring a project manager, and she comes with a background of a lot of project management tools, skills, and hopefully she can do it a lot better than me. And we're giving her the reins in terms of like, this is what we're doing right now. Here are the tools that we're currently using. But if you're used to using something else and you think it's better and you're going to be able to manage the project in your way, please, more power to you.

21:01So we're really trying to, you know, branch out, not control every little component and just tell the people sort of that we're working with, like, this is the end goal. You get there how you need to get there to make sure that the project comes to life in the way it needs to.

21:17Natalie Palmer:One thing I'm curious about is like every project you do, you're learning more and I'm sure getting like better and more efficient with each renovation. What do you guys, what have you started incorporating as far as like repeating systems and stuff? Like, are there now like light bulbs that you're like, we are just using this in every single property or like have you started repeating like paint colors and stuff? You obviously want every build to have its own unique style, but I think to really scale, you guys have to start just having some standardized stuff. So what does that look like? Absolutely, yeah.

21:53So right now we use an ordering sheet that's pretty much the exact same ordering sheet for every property. That ordering sheet is broken out. Obviously, every house is different, but from a supplies, and we call them replenishables standpoint, we're ordering the same mattress for every house, the same pillow for every house, the same linens for every house, which I think is pretty standard for a lot of Airbnb hosts. But on a more granular basis and getting more into like the construction side of things, that's probably over the last three years where I personally have learned the most. And now I'm able to rinse and repeat even the construction materials.

22:27And you can kind of break out the construction materials in my head to two separate categories. One is, you know, the finishing pieces of a construction project. And we're talking about paint colors, tile, grout, the things you're actually going to see when the house is finished. And then the other side of things is like, what's behind all of that? The primer product that we use, the waterproof membrane that we use, all of those types of things that only really myself and the contractor are going to be able to discuss. But that's been, again, the biggest help is because I'm here in person and because I'm building these relationships with contractors and I've been using pretty much the same contractors over the last three years, I'm able to actually have a little bit more of like a technical conversation with them about, okay, what specific product do you guys like to use?

23:12Can we look at what the pricing is for some different brands if you guys want to try something new? But ultimately, those are the most difficult and honestly, the most expensive like tile paint, all that's really expensive. But a lot of times for a bathroom renovation, there's more money spent behind all of all of the finishing pieces than there were actually on the finishing stuff. So that's been awesome to learn. I'm no contractor. I have a drill and a hammer, and that's about the extent of the physical labor that I typically like to do at projects. But learning about those things and then from a project management headspace, learning specifically about the cost of all of those things has been extremely helpful to stay on budget for every house.

23:52Natalie Palmer:Okay, got it. You mentioned contractors. So part of project management is good people. You're managing the project, but you're managing the people executing the project. Right now, you're at the point where you have the same in-house crew, right? Like these contractors you have now are working exclusively on FTLOU properties. How did you get to that point? Like how many contractors have you vetted to get to this point? 100%. I would say when I was working at TechFester, that was one of the biggest struggles. It was the way TechFester operated as a company was we would raise, you know, millions of dollars almost in one go, which then created almost a scramble effect for everyone at the company from acquisitions.

24:37oh my gosh, we have to deploy$5 million this quarter to the project management. Once that money is deployed, there would be times where we only were doing two projects at a time, but then the next quarter I was working on 10. So during the high months and quarters like that, again, it created a scramble effect on my end, which was one contractor can do 10 projects at a time. I can maybe project manage 10 houses at a time as good as I possibly can. But from a workforce and a labor force perspective, like you are going to have to go find new people and try and vet them as best as possible, knowing you're also working against a very quick timeline to try and get the renovation done.

25:15Natalie Palmer:So well, also, all your projects weren't in the same region, were they like you'd be doing projects nationwide? I was doing nationwide. So I mean, I've done projects in Arizona, Florida, and the main market that I was working in was the Poconos in Pennsylvania. So I would say out of the 40 plus houses I did, I would say at least half of them more in the Poconos, which ended up being beneficial for us because in upstate New York, we're only about a three-ish, four-ish hour drive from the Poconos depending on the property. So actually most of the people we still work with today are contractors that I, again, personally found on Google, personally vetted myself for projects at TechVester.

25:54And then now they've been willing to actually drive up and travel and even stay at the properties on a week by week basis in upstate New York. But like everything and, you know, working with people can be complicated. And so, of course, there's been contractors where I've done a few projects with and unfortunately, it just doesn't work out. You have to move on to the next next company to work with. And so it's always stressful when you're working with someone for the first time. But that's when as a project manager, it is truly your job to keep an eye on it as best as you possibly can and make sure that the outcome you're looking for is being fulfilled on that first project.

26:27And if they pass the tests with flying colors, you can continue to give them more and more of a workload. But one thing I'll always remember with TechFester, I started kind of living by a saying, which was, I have to vet the contractor's workload. They're going to say yes to any project I hand to them because it's money in their pocket, right? So there's certain times, you know, where I'm working on four or five houses, and I know this contractor wants all four or five, but I know for a fact they only have, you know, five guys in their crew, which maybe would allow them to work on like two max.

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26:59So you really have to kind of bet those contractors out to make sure that they can take on the amount of work that we're looking to put on their plate.

27:07Natalie Palmer:So at this point, you mentioned that you have a solid crew. They're even staying overnight at the properties and everything. How are you, have you like signed exclusivity agreements with them? Like, are they not allowed to work for anyone else at this point? Or is it just that you have enough work to keep them busy? Pretty much it's enough work to keep them busy. We don't, I don't like to tie people down in that way because I think it could lead to bitterness in general. And even with the current contractors that we work with, you know, they're exclusive to us as long as we have enough work for them.

27:38And I'm not going to have them sign anything to make it seem like they're tied down to us because in my head, I try and act as good of a person as I can knowing that this is business also, but at the end of the day, if I can't promise you work, by no means am I going to say, sorry, like you got to give me another two or three months until I give you the next project. So thankfully from my time at TechFester until now, we've been able to do project after project, which allows us to kind of keep these contractors within the fold of everything. And I would say the biggest thing from my end is just the communication aspect.

28:11Like I try and be as straightforward and truthful as I possibly can with contractors. And it's almost like a constant, maybe once every two weeks, I'm actually having conversations with them and saying like, hey, this is what our pipeline is looking like right now. We may have like a one month gap here. So if you need to take a project, you know, down in the Poconos for a month, like totally understand, but just keep us in mind because I do have like two houses that are going to close in 60 days. and I'd like to pencil you guys in for those. So in my head, it's just really the big, biggest part is the communication piece and just being honest with people.

28:45And, you know, most contractors can be a little bit crazy, but if you can find certain ones that are at least able to communicate back with you on what their workload is looking like, it, you know, it could provide a very fruitful situation for both parties for sure.

29:00Natalie Palmer:Okay, let's go through like one full project, like start to finish. So you guys close on a property, What are first steps for you with managing the completion here? Yeah. Thankfully, I don't really get too involved on the acquisitions front. Pretty much my biggest job as the project manager is to give pricing for our pro formas. And so my job pretty much starts, I would say, a month to two months prior to even closing on a potential property. And so what that looks like is typically Maddie finds a property. she's doing a little bit of a of a deal analysis putting in at least like a rough number of like okay i think we'll need to spend like 150 000 on the renovation so she's coming from like a very high level approach and then we have sort of like a unofficial kickoff call typically between maddie and i and again this is very early on this is before we even know if we can raise the money for a property but it does take at least you know a 30 minute to an hour you know meeting between Maddie and myself to at least kind of what we call bucket pricing.

30:00So, you know, okay, we're going to do a full interior paint job, roughly, we're spending X amount of dollars on that, we're going to put a sauna in the property, okay, X amount of dollars are going to that. So that's sort of the first steps. And then I kind of get a little bit of a layback period between that portion of time until probably the week of closing. And once I'm understanding, okay, we're, you know, set to close on this date, the first thing, which is very, very simple is like the utility setup, right? So a lot of people forget about that. But a lot of times when you're transitioning a house from one owner to the next, you really want to get the utility set up almost on the day of your closing the day after, because sometimes you can even get yourself in a situation where the previous owner may get mad if you didn't set up the utilities in time, they're getting back billed for dates and stuff like that.

30:44So we try and stay really on top of getting the utility set up first and foremost. From that period of time, depending on how willing the seller was to allow us into the home while we were under contract, a lot of times those first two weeks after we close are going to be, again, a little bit more simple things, but stuff that's really crucial like measurements. We oftentimes will get matter ports, the 3D scans of properties as well. So we can actually not have to be at the house every day. We can just visualize the home in its you know, in its totality and get started on the design aspects. So those first two weeks typically are going to be just again, more of like a high level approach, starting to get contractors out there to give estimates on the project as well as kind of that first two week period.

31:28And then really, we try and hit the ground running, I always love to get started on the project as soon as possible. We typically tell our investors that we have about a six month runway from close date to, you know, hopefully the first guest checking in before that six month period. Oftentimes with TechBester, we were being held to a about three month standard of getting the house up and running. So that's kind of what I'm used to. But again, because of the care and the due diligence that Maddie and I both like to utilize with the projects, we always budget for a six month holding period with the properties with the hope of, of course, launching them well before that six month period.

32:05Natalie Palmer:But it'd be way better to launch in four months when you promised six, then have promised three and launch in four months. And things happen, right? Like, you know, what I always tell people to do when we're doing those high level renovation budgets, of course, we get home inspections. We we learn the house as much as we can. But sometimes you don't know what's happening until you open up a wall in the bathroom, for example. Right. So there's always going to be little hiccups along the way during the construction period. But again, you just have to do your absolute best to try and hit the numbers on the head or as close to at the beginning so that you're not scrambling at the end of the project to find an extra$10 ,000 that you have to put into the house because something unknown happened.

32:46So yeah, so during that period of time, again, it's going into the construction phase. We approve estimates with our contractors. We're getting our designer, which is typically Maddie. And now we've actually now hired an interior designer as well. So now we'll be getting her started as early as possible, which again comes from the measurements of the property, making sure she also understands the nuances of each individual home. And as the design is coming together, we're having the contractor start on mostly like demo stuff, things that what I like to call is like undesign related items. Like if we have to replace a roof, that's something that they can start immediately because we just have to pick out a shingle color and they can get going.

33:25So we do a lot of sort of the dirty work first. And then as the designer has about a month to a month and a half to actually get the whole process done from, you know, paint colors to furniture, then we're able to kind of at the tail end of the renovation portion of the project, get those sort of finishing touches done. And then it's the whole staging, putting the supply cabinets together. All of that kind of comes together in that last month period before we have our photo shoot and pass it off to the property manager.

33:54Natalie Palmer:And are you what's your personal involvement in the like supply closet restock and like the staging? Like, are you more focused on managing contractors or are you doing that stuff as well? I'm doing all of that. So from my time at TechFester, that was all a part of the project manager's job. And again, that was more of like, I always called myself like the messenger, right? It was like, I wasn't doing it myself, but I was making sure the person was hired to go and do the staging and go and do the supply cabinets and all of that. The cleaners being hired and getting a deep clean done before the photo shoot.

34:28So it was very much sort of like a quarter pack where I'm just like kind of calling everyone, making sure people are scheduled at the appropriate time and date. and it's funny because Maddie used to really love doing the supplies and like taking content of like every little drawer with the coffee setups and all of that stuff but I've sort of now taken over that role because I say I keep saying I'm passing the property off to our property manager which we work with Federico on that but I'm also very involved on the property management side of things so from that standpoint it was really good for me to take over sort of that last mile of like getting the supplies, helping with the furniture assembly, making sure things are where I know they're going to be.

35:08So when I'm going to like take videos for Feday's team, I know the house better than anyone. And so that's really been helpful for that last mile for me to kind of take over that process as well.

35:19Natalie Palmer:Well, you just led to my next question perfectly. So I was going to ask about the handoff between project management. Now the listing is ready to be live. How are you handing that off to the property manager? So you're taking videos. You mentioned you have stuff in Google drive, but like, what exactly is that handoff looking like? That handoff is looking at something very, very organized. That's probably the best thing I'm that I'm, I want to say known for in the space, but like, I love to be as organized as possible because I know how difficult property management is. Um, especially working with a team like Fede, he has a great group of, um, virtual professionals that help us with the guest communication, the revenue management, but they'll never visit the houses in person, right?

36:02So that handoff to me is one of the most crucial things to make sure that we are ready to go for that first guest and beyond. And so everything like you're mentioning, FedA's team uses a tool called Notion. And so what I'm pretty much doing, I like to store, I like to do like a double storage of things. And what I mean by that is I'll use like my Google Drive and I'll take a bunch of videos of the house, everything from like, here's how you access the lockbox of the supply closet to like, here's how you turn on the oven and here's how you turn on the sauna. So very detailed. I'm walking through a video, talking through the video so that they can not only know the space themselves as best as possible, but if they run into an issue with a guest, like the sauna is tripped and they can't figure out how to turn it on, they can immediately just go into Notion or go into our Google Drive folder, grab that video and send it directly to the guests.

36:51And it's pretty much solved at that point in time. So that handoff is so crucial for every last person that's involved from your cleaners, even like landscaping stuff, snow plowing stuff. You can make videos about everything. And I mean, some of our houses are really large, like 4 ,000 square foot plus. You can imagine, I mean, I'm making probably 30 plus videos of those properties. Some of the smaller ones, you know, we're looking at like the 20 video range, but it's just crucial. Even sometimes when I'm doing it, it's like, it almost seems kind of dumb. Like I'm taking a video of like the inside of the kitchen cabinets.

37:26But ultimately, I know that question is going to come up from a guest. And I know that our guest communication team, if there's no video or if there's no text information that they can copy and paste and send to the guest, I'm going to have to continue to get more and more involved and have to message the guest directly or take a phone call with a guest. So I try and minimize my workload on the property management side by making that handoff as clean as I possibly can. Yeah.

37:53Natalie Palmer:And with how many projects you're doing, you cannot be like going back to like do videos later. Like when it's launched, you're already probably managing two other projects. And so you have to just like book and like that, that project and have those videos and be done with it. Yep. We don't even like, I mean, even from a construction standpoint, like there's one house that we, that we're, you know, we're going to be launching sort of in the winter this year and we're waiting to do some of the outdoor construction because it's like going to be launched into the winter we don't necessarily need to like spend an extra five thousand dollars on like you know loungers outside because they're just going to be stored all winter but even something as simple as that is that and what i'm going back to at the beginning of this you know podcast of like storing information in my head is like okay i need to know that like okay in march april whenever the weather starts to turn i'm like okay i need to make sure i'm telling fede's team like, hey, let's block off this specific week so that we can make sure that we're accomplishing some of those items that we held off on during the main portion of the renovation, getting the house up and running, which I don't love.

38:58I know it has to happen, but it is a little bit of a, from a project manager perspective, it's like when I'm done with the house, especially you want to be doing it most of them recently, I'm like, I'm done. I don't really want to think about that.

39:08Natalie Palmer:I'm back to get some laundry. Yeah. Okay. So yeah, let's talk budgeting next. I have said many times people have listened to No Vacancy. I personally don't believe in budgets on a project. And what I mean is like, I'm not going to run away and spend a million dollars on a$200 ,000 house. But I've always thought like, once you're there, and you've already spent hundreds of thousands, I'm not going to like not spend$3 ,500 more on the better sauna. Like at that point, like we're going to do the product right. But obviously with you guys, like this is investor capital. It's not you and Maddie being like, oh, I'm going to splurge on this or I'm going to splurge on this.

39:46Natalie Palmer:Like you have a budget. If you do open up the wall and there is a problem there and that eats up 10 grand, you have to cut somewhere. We're not going back to investors and asking for more. How are you pre-planning your budgets? How are you staying within when these like, you know, random things pop up? Like how are you pivoting? I just have there's there's a certain portion with me. And, you know, this is where a lot of times a project manager will butt heads with a designer and it's there's certain things from you know and let me take a step back we're in real estate right like that's the main game here and i think a lot of times especially in our community of short-term rentals people think of like i need to have the mini putt course but i don't need to replace the roof and in my head i'm like that is that's nonsense like i understand that maybe that mini putt is going to drive obviously it's going to drive 100 % more revenue than replacing the roof.

40:40But from an equity standpoint of the home, I think that's where a lot of short-term rental hosts, sometimes it just goes out the window. And to be quite honest, and this is maybe getting more macro, but we're working on cash out refinances on four houses right now. They're not going to care that we have a mini putt in the backyard. They're going to care that our roof is brand new. That was a$20 ,000 expense that we put into the home to make sure the roof is going to last for another 30 years. And so So with those cash out refinances in mind, that's sort of where I think our investment approach is a little bit different than like your standard short term rental investment opportunity where you're almost going all in on the revenue side of things, which, of course, we're thinking about those things as we're making decisions as well.

41:24But at the end of the day, some of these cash out refinance opportunities were like, oh my gosh, we're going to almost be able to pay our investors back in full on some of these within the first two years, not from short term rental revenue, but from the equity in the home that we just generated. And again, that's coming from the things that aren't fun, like a roof replacement, you know, a bathroom remodel to expand the bathroom or add a hat from a half bathroom to a full bathroom, adding an extra bedroom. So we're really trying to think about it as like a holistic, not just a short term rental approach, but like, what would this look like if we were just flipping this house and trying to sell it afterwards, too?

42:01So we're kind of trying to take both approaches, blend it into one. And we've seen some pretty good success, you know, very early on over the first couple of years here as we're doing this in upstate New York.

42:11Natalie Palmer:that's such a good answer and yeah like we're you know going through our pro formas and like with investors we're usually projecting they'll get money back by like five to seven years but yeah if you can refinance in year two or three and not just be banking on the revenue of the short-term rental it can totally change the calculations i love that answer because you're totally right like it doesn't just have to be about like the you know cute amenity or something like you're trying to add value to the real estate. 100%. And I think it is market by market. Like maybe you wouldn't take as much of an approach as what I'm saying if you were in like Scottsdale, for example.

42:48And like, that is like a true, true, true. You have to be like high, high level amenities, always that stuff to compete as a short-term rental. Here in upstate New York, we have a very unique opportunity because we always are buying these houses with also who the end buyer is in mind. So five to seven years down the road, if we're looking to sell these houses, not only can we market this to another short term rental investor, show proof of our revenue. But in New York, like we have all of these big cities, New York City included, where there's just a ton of people that love to travel to upstate New York, have a very big bankroll.

43:24And some of them don't even want to buy the house to rent out. They just want to buy the houses like their second vacation home they can travel to two weeks out of the year. So when we're coming from a design aspect, which Maddie obviously just clearly crushes with her upstate New York design style. But again, we're just looking at sort of that end buyer. And we know not every house that we sell in five to 10 years is going to be to another short-term rental investor. It could very, very well be someone that's just looking to buy the house as like a second home for themselves.

43:52Natalie Palmer:So how are you setting your budget from the beginning? Like during the project, you know, if you guys like come across something, then yeah, it makes sense. We're going to spend more money where we need it to like actually improve the asset. But when you guys go into underwriting a pro forma or deciding how much capital you need to raise from investors, what's like your calculation for every dollar? We start always at, we need to meet a certain cash on cash return. So anytime that you take a call with Natalie or any of us from the team, you're going to see typically anywhere between a 12 % to 17 % cash-on-cash return, which is pretty solid within the short-term rental space in today's time.

44:31So that's where we start. And knowing that that's where we're trying to hit, it's very easy to work backwards from there. So clearly, we know we're going to be buying the house at a certain amount. We're going to have to put 25 % down with the DSCR loan. We know the closing costs involved. So we're starting kind of at that cash on cash, looking at the purchase price. And honestly, that will just spit out a number, right? When you get through all of those things that you have to pay for, then we're like, okay, that's going to technically leave us with$100 ,000 to spend on the renovation, furniture, supplies, everything.

45:01And that's sort of where when we're doing deal analysis, it's very easy for that deal to either work for us or not work for us and move on to the next, right? Because even just looking at photos on Zillow, since we have done so many projects, I can just straight up tell Maddie like, okay, if we don't have like$300 ,000 to spend on this house, it's not going to work from what we need it to do for us. And so it's somewhat of a simple approach, again, in the acquisitions period of like a high level going from the cash on cash return downwards to see if we can actually make it work. And if it doesn't say like, okay, I think, you know, I'm only going to need$100 ,000 for the renovation, 50 grand for the furniture.

45:38If that can work within that 12 to 17 % cash on cash, then we move on to the next step, which is probably putting in an offer, going to visit the property, talking to the agent, seeing if there's anything that we're missing before we go through like the home inspection period and stuff like that. but it's a very simple approach early on. And then I would say once we actually know, you know, we're getting closer to closing the property, that's where I, you know, was talking about earlier on my end, my job is again, to go out and get line item budgeting and estimates from our contractors, everything from, okay, this bathroom, you know, the shower is going to cost X amount of dollars.

46:12The vanity is going to cost X amount of dollars. So it's very granular from that standpoint. But again, like I've been talking about things change throughout the project. So ultimately, we know we have X amount of dollars to spend, by no means can we go over that. So when these things do pop up, that's why we like to take care of sort of the big ticket dirty items that no one really likes to do or think about early on, because those are the things that are going to really push the equity. And then we always try, like recently, we've been doing a lot of wellness themed properties, saunas, hot tubs, cold plunges.

46:44We're always, always, always, if that's the direction of the home, going to make sure that we have enough money for those, but maybe that means we can't wallpaper eight rooms in the house. We just have to paint them or buy a$700 sink fixture. We have to just buy like the$150 Amazon one. So those are some from the finishing perspective. You can really, you know, cut your budget back down if you need to towards the end of the project. Or again, there's just some things with the business that we're involved in. We can't neglect doing a new roof if there's leaks everywhere, for example.

47:15Natalie Palmer:That's so simple. So you just basically, you're like, no matter what, we will not go below a 12 % cash on cash return. And if we're seeing that we need an extra 100 grand to make this work, and that puts us at 9%, then this isn't the deal for us. Move on. Yep. And I'm, and Maddie will laugh at this, but it's like, I'm more of like, let's just move on. Like, you know, there's, there's even a house right now that we're under contract on for like 120 days, and we're still trying to make it work. And I'm like, there's more out there. Like, let's just move on, get it out of our brain and we can move on to the next one because that's the biggest thing for us right now is, you know, we have certain contractors we can work with.

47:51We really want to push ourselves in terms of the number of projects that we're doing per year. At the beginning of the call, we said we're at about five or six. We would love to do 10 to 12 in 2026, right? So we want to really start scaling the business. And to do that, you have to be a little bit more mathematical and less emotional with the houses. It's very easy to fall in love with a house when you're looking at the photos on Zillow. But for me personally, I'm more of like the logical, like, you know, I just don't see how this is going to work out or plenty of other properties on the market right now.

48:22Let's just go look at another one and see if that one's going to work out for us.

48:26Natalie Palmer:Would you factor in the, you personally, this is like a question for Skylar, would you factor in how much you think you could get from a refinance into that? Like, would you personally be like, you know what, I'm okay taking, our projections are showing 9 % cash on cash, but if we can refi at this rate, I'm willing to do it. Or are you just thinking like, that's too variable. We don't know what it'll appraise for. Like, I need to know that at least on the income, we'll make at least 12%. I would say the latter there for sure. I think the cash out refinances were always something in the back of Maddie and I's head.

48:58But it wasn't something that we could prove. And that's talking about markets as well. Again, like in upstate New York, that has been kind of like the biggest headache for us in terms of trying to get investors into the market here in upstate New York. There's beautiful houses to buy. There's awesome opportunities. But the problem right now is there's not a lot of data to prove those opportunities. And that's coming from not only the Airbnb revenue side of things. There is Airbnbs here, but they're not technically, in my opinion, on the standard that we can produce. And so it's hard to find comps even at that point in time, just from the revenue standpoint.

49:35And it's even harder sometimes to find them on like, oh, we think we can cash out refi at like a$600 ,000 value and we bought this house for$300 ,000. That's kind of going on in our heads as we're thinking about it. But for your question in terms of like what's on the pro forma and what are we telling investors, it is almost always a straight up like, here's what this looks like as a true just short-term rental play. Yes, we have a potential opportunity to cash out refinance this property, but we have no clue what an appraiser is going to give us on these opportunities. But thankfully, again, being kind of early on, we're in the process of doing four different cash out refinances right now.

50:13We're talking about like multiple hundreds of thousands of dollars in value on those four from the purchase price that we originally bought the house at. So maybe now moving forward, it's something that maybe it's even something on our team to talk about is like, you know, that's like, okay, this is just like the straight up revenue play. But we also want to show you like, hey, if this can cash out refinance in year two at this price, you're going to get half your money back in the first two years also, which is obviously going to speed up that payback period and the cash on cash return.

50:45Natalie Palmer:Yeah, yeah, no, it's insane. On our last meeting, you guys told me like what you're getting some of these appraised at. And I'm like, hold on, you bought this nine months ago. And it's like already we're appraised for this much. Like it's crazy. um yeah okay so Skylar to close out I would just love to know so you guys are bringing on a new project manager um so what's like next for you like I know you're going to be training this person and still have a lot of communication but like what are you hoping ends up being your new role yeah um and yeah just like the process of like empowering somebody to do this I love that you said they might end up being better at this than you are but I'm sure they're still going to turn to you for a lot of questions.

51:24Yep. Yeah. I, you know, from the project management standpoint, I think I'm always going to want to be involved to some capacity. And I think it's just because, you know, not to have this be therapy, but it's like, I'm a very like control freak. I have a hard time like letting go of things that, especially when I see something go wrong and I'm like, oh, if I was just doing that particular thing, it wouldn't have gone long. It would have been done fine. And so from the project management perspective, like, I think my role is stepping into more of like, again, being a business owner, and that might sound like unique or cliche and, you know, what everyone says, but it's like, I'm going to have to learn what it's like to, you know, step away a little bit to allow this person to flourish in their own way.

52:08And so the next few months, I think that's going to be my biggest like struggle point of being like a manager to a certain extent. I've never really managed another project manager before. And so it's like, I have to learn, you know, how to talk to someone, how to encourage them, how to step in when I when it's needed, but let them do their thing at the same time. So from the project management side of things, to be quite honest, it will be a little bit of a learning process for me the next few months. But again, this person that we are hiring, so far has shown that again, it is someone that has, in my opinion, even more of a skill set on the project management than I even have.

52:40And again, it's from, she has a background in actual project management at high level W2 jobs. Whereas me, it was, all right, I'm managing 10 houses. I have to figure it out myself. So we'll see how that goes. And then just from a macro perspective, I would say with the company, again, I want to act more as a business owner and also step into potential roles that I've been helping with, but not owning. And from that perspective, as you can imagine, right now we have a portfolio of seven properties. There's a lot of legal paperwork. There's a lot of like talking to attorneys. There's a lot of talking to our lenders and getting them all the documents they need and everything along those lines.

53:21And one thing I would say for everyone is one great book that I've read recently is it's called Rocket Fuel. It's the idea between a visionary and an integrator. And Maddie and I have both read it. And we very clearly fall into Maddie as the visionary and I am the integrator. And so Maddie has had to play some integrator roles because it's just been me and her. And I've had to play some visionary roles because it's just me and her. And so we're hoping to continue to go down those, you know, separate paths. I'm more of like the, I can remember a lot of things. I can communicate with a lot of different people and make sure things are getting done.

53:53Whereas Maddie can take more of sort of that high level focus on marketing of the business, focus on actually getting us to the right place in the next five to 10 years as a whole, as a business with the strategic planning. but when there's not enough hours in the day, which up to now, there hasn't enough enough hours in the day to accomplish all of that ourselves. We're having to kind of integrate our roles together and just make things work. So with the hiring of new people, that is hopefully where sort of our business is going is being able to scale at the right pace with the right people for sure.

54:23Natalie Palmer:How did you find this project manager for anyone out there who needs their own Skylar? Well, Maddie is the queen of our social media. And so that's, Social media has been the biggest driver of our business, of our lives for the last five-ish years or so. And so that's literally how we found the project manager. We pretty much just made a job listing on our website. We promoted it on social media. We had probably a good 10 to 15 applicants to go through, which was awesome. And same with the interior designer that we're hiring, all through social media. And again, going back to hiring people that are better than us, like Maddie, of course, has a great design eye.

55:00and she's still going to be overseeing to make sure the houses have that upstate New York look and feel. But even talking about the interior designer that we hired, she has a degree in architecture. She can do architectural drawings of bathrooms, of kitchens, of staircases, decks, everything that we really don't have the professional skill set for. And it's just been, hey, contractor, can you make it look like, wow, it's like, we can literally just pass off a drawing from our interior designer to the contractor. And there's really not a lot of communication that has to happen after that, right?

55:31There's maybe a few questions, but from the project management standpoint and the interior designer standpoint, I feel like we truly are hiring people that have more of a professional skillset in those roles that again, hopefully will just flourish with us helping and stepping in where needed.

55:45Natalie Palmer:Yeah, for sure. Okay. Well, you need to take the Myers-Briggs test. I swear by it. I've done Enneagram and like all the personality tests out there. Nothing has been more accurate for me than my Myers-Briggs. Like I read it back and I'm like, this is me to a T. I'm an ENTP if anyone's wondering, but I'm dying to know. So you have to tell me. I will. Sure. I have a fix hour drive to Cape Cod tomorrow. So I'll make Maddie drive half and I'll take free one. Don't pay for the, the legit Myers Briggs. The free one is called 16 personalities. I think it's 16 personalities.com and it's totally free. Take that one.

56:21Natalie Palmer:Um, and then tell me what you are. Um, okay. So to close out, we do obviously have to promote that. We do have some investment opportunities available right now, you guys, if you want to work with us. So for one, we have a partnership opportunity. We always have the Airbnb in a box deals, like Skylar mentioned at the beginning. If anyone's in a unique investing situation and you want to be the sole owner, you don't want to split with partners, you can always inquire about one of those. Those are just more custom. So we would sit with you to figure out your budget and your goals for your property and go from there.

56:52Natalie Palmer:but we also have a partnership opportunity this property is so cool it's going to be called the heart pond retreat it has a private pond on it like this is something else skylar that like the pond in the zillow photos had like algae overgrowth and stuff and i was just like how are you going to renovate a pond and you were like yeah we figured it out like we are gonna like line it with this lining we're gonna add white sand to make the water crystal clear adding like a pump system in there and this is the price and i just would never know how to even start renovating a pond but he figured it's all about asking questions right it's like just quickly is like we have a really good home inspector even in upstate new york and he just like knows random things and he knows random people that do random things across upstate new york they got a pond guy literally if we if we don't know it's just okay who's the first person we can ask which is usually either our contractors or our home inspector and we move from there right and if it's something that we feel like okay we just we don't know what we're doing here we need to ask more questions or even use chat to bt to kind of figure out how to you know at least start on the right path you got to do what you got to do when you have maybe a private pond to work with too so well we got a pond guy you guys and the heart pond retreat is going to be so cute what is this one on like seven acres of land private pond there's like your own private bike trails on the property it's going to be so cool so that one we have a partnership opportunity available.

58:15Natalie Palmer:I will put the investor interest form in the show notes. If you want to fill that out, I'll reach out to you. And then we've also got a flip, which I actually think by the time this episode comes out, there's a good chance the flip might be closed. We're very close to putting all the investors in place for that one, but I could keep you posted on the next one or if there's any chance we could fit you in. This one is more of a private money lender situation. So six months, will pay you back. You wouldn't have equity in the property or profit share. But it's a more guaranteed return structure. Yeah.

58:47Natalie Palmer:It's so fun that you guys are doing flips and stuff now. I feel like whatever an investor's goal is, there is something FTLOU can offer. If you want the ongoing passive returns from a partnership, we've got that. If you need the custom Airbnb in a box situation, we've got that. If you want to just have your money held for six months for a private money lending situation. We've got that. Oh, yeah. I'm very excited. The flip is going to be one of our first ever like we're buying this property to flip the house and I cannot wait. Right. I mean, everyone here from like a short term rental standpoint is like, you don't have to furnish it.

59:20You don't have to do like crazy wallpaper options like that. It is going to be really exciting. And in my opinion, I'm hoping it's going to be a little bit easier. Fingers crossed. Nothing crazy happens, but I'm excited to not have to like furnish or like buy supplies. That's for sure.

59:34Natalie Palmer:Yeah. Yeah. No. And even like, you know, I've been talking to investors on that one and they're like, well, if it doesn't sell, what's the backup plan? Are you turning it into an STR? And I'm like, no, like we will refinance it to pay you back. And then we are getting a long-term renter in there. Like we're not furnishing this one. Like we're done after just the renovations. So absolutely. And one thing I wanted to mention too, is like, I think if people are out of state and don't know like New York geography that well, that has been a little bit of a hiccup for people. I know some people are thinking like New York is notoriously not a good real estate market, but yeah, you don't know New York.

1:00:07I just want to mention it is like, we are not New York city. Like I kid you not come travel up here. It is beautiful, especially in the fall times. It is like a different state in upstate New York. Like there's all different regulations rule set from the short-term rental perspective. It is one of the only markets I would say that is very like early on. There's not a lot of regulations going on up here. if there is, it's still kind of wide open, but you obviously have to go through like a permitting process. So we don't really have to deal with a lot of that stuff. So if anyone is like thinking about potentially talking to us about investing, but you're like, I don't know about New York, I promise you, it is not what you hear about like New York City banning Airbnbs.

1:00:44It is like quite literally the opposite of that. And that actually ends up helping us. Everyone in the state is so focused on New York City and all of the regulations they need to put into New York City, upstate New York a little bit gets forgotten about for the regulations and the permitting processes and stuff like that. So that has been a huge actual help for us operating in this market too.

1:01:02Natalie Palmer:Yeah, I'm really glad you brought that up because I had those same misconceptions, just like being from California, I've never even been to New York. I assumed, how are you guys doing this? Completely different world than New York City. Very much. Yep. Okay, cool. Well, this was so helpful. I just love hearing about all your systems. I have no interest in doing this. But for anyone out there, I think that they would have gotten a lot about what the processes look like. And yeah, I really appreciate you being an open book on all this. And then, like I mentioned, guys, I will link the investor interest form below.

1:01:35Natalie Palmer:Hopefully, we can partner with you on a couple of our projects. But like Skylar said, we're hoping to get to 10 to 12 next year. So there will be more available. If not this time, just fill out the form and we'll get back to you when the right opportunity comes along. Perfect. Thanks, Natalie. And with that, it is now checkout time. Thanks for listening and I'll see you back here next week. Lastly, as Airbnb hosts, we all can appreciate a good five-star review. So you already know a great review on this podcast would mean so much to me. Please subscribe, review, share, and connect with me in the show notes below.

1:02:10Natalie Palmer:Bye!

1:02:21Thank you.

From the publisher

Today I talk with Skyler Vaughn, cofounder of For The Love Of Upstate. You'll remember his partner Madi Johnson from episodes 96 and 156, and after having her on the show twice, it was finally time I convinced Skyler to join.

Skyler is incredible when it comes to project management, and this skill is how FTLOU is able to crank out 6-7 property renovations per year, and is on track for 10-12 next year!  If you, like me, are the kind of investor who gets all excited at the Pinterest moodboard phase, but then cries multiple times during a project wondering why you subjected yourself to this torture, you will be fascinated by Skyler's ability to manage so many tasks at so many different projects all at the same time and make it look so effortless.

Skyler shares with us the exact project management tools he uses, his SOPs, how he builds his team to get the job done, and his timelines for each project. This is a no-fluff episode, with practical tips you can implement right away on your next rehab.

Connect with Skyler

Invest with us!

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167. Here's How This Project Manager Tackles 10+ Renovations Per Year - Interview with Skyler VaughnNo Vacancy The Podcast with Natalie Palmer · 1 h 3 min
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