In short
Cassandra Morales Thurswell’s career journey and how she built Kitsch from a $30,000 savings hair tie into a self-funded beauty brand, including pivots, retail expansion, and lessons from failure and motherhood.
Guest background
Founder and CEO of Kitsch. Entrepreneurial since teens: helped run a restaurant and boutique with her mother at 19; co-founded a jewelry business; worked in clothing retail and managed a cupcake shop; studied apparel manufacturing management at FITM; designed private-label jewelry for retailers including Hot Topic, Forever 21, Urban Outfitters, and Anthropology; later co-founded Kitsch with husband Jeremy.
Key claims
She stayed “capable” rather than “talented,” didn’t talk herself out of trying new things, and used customer feedback to iterate products. She says Kitsch’s growth came from low ego, customer-centric co-creation, and cash-positive self-funding (no outside investment).
Notable examples
Kitsch began with a handmade knotted hair tie addressing Etsy complaints (price, stretching, fraying). Ulta shelf came from a scrappy lunch instead of a $20,000 booth. During COVID, canceled inventory was pivoted into face masks (about 14 million shipped). Target launch in 2024 followed years of pitching.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Chapters
Tap a time to open that second in VOCassandra's Entrepreneurial Journey
0:45 to 1:50
Cassandra reflects on her diverse entrepreneurial experiences leading to Kitsch.
“After closing her jewelry business, she worked at a clothing store and managed a cupcake shop.”
The Importance of Capability
1:50 to 3:06
Cassandra shares her belief in capability over talent, shaped by her upbringing.
“So we like to start this podcast at the beginning.”
The Role of Education and Exploration
3:06 to 4:35
Cassandra discusses her meandering college path and the value of exploration.
“So I should take a step back that my parents were entrepreneurs and my grandparents were entrepreneurs.”
Starting a Family Business
4:35 to 6:00
Cassandra describes managing a restaurant and boutique with her mother at 19.
“My role was more of a support role for this.”
The Jewelry Business Adventure
6:00 to 7:55
Cassandra details her partnership with her mother in launching a jewelry business.
“So like what a testament to your family that you guys could work together in this way.”
Balancing Multiple Ventures
7:55 to 10:00
Cassandra explains how she balanced school with her various business endeavors.
“How did you manage to balance all of this with school?”
The Move to LA and Challenges Faced
10:00 to 12:15
Cassandra discusses her move to LA, intern experiences, and the challenges of her jewelry business.
“So after graduating from college, you decided to move to LA with your jewelry business.”
Facing Failure and Personal Growth
12:15 to 14:00
Cassandra recounts the struggles and failures of her jewelry business and personal growth.
“which was the door-to-door sales, better opportunities, more accounts, more doors to knock on.”
The Emotional Cost of Business Failures
14:00 to 14:40
Learn about the impact of business failures on personal relationships.
“And I think the grief of that chapter really wasn't about the businesses all failing.”
Returning to LA and Embracing Vulnerability
14:40 to 16:20
Discover the challenges and lessons learned during a return to Los Angeles.
“$1.99 a month, manual windows, manual seats, the whole thing.”
Show all 30 chapters
The Value of Education in Business
16:20 to 18:00
Understand the importance of education in enhancing operational skills for business.
“How do you correctly calculate your margins?”
Exploring Small Business Ventures
18:00 to 19:50
Hear how small business ideas can emerge from everyday observations and experiences.
“And that's genuinely how I evaluated every business idea.”
Styling Meghan Markle: A Unique Experience
19:50 to 21:40
Learn about the journey of styling a young actress before her fame.
“So you mentioned it in brief, but at what point did you start thinking about the idea for Kitsch?”
From Jewelry Design to Kitsch's Genesis
21:40 to 23:50
Follow the transition from working in jewelry design to founding Kitsch.
“I met him when I was working just about teetering between the cupcake shop, the clothing store and then this jewelry company.”
The Development of the First Kitsch Product
23:50 to 26:00
Discover the process of creating Kitsch's initial hair ties and the importance of feedback.
“familiar, what did that hair tie look like?”
Expanding Product Lines Based on Customer Needs
26:00 to 27:50
Learn how customer input shaped Kitsch's growth and product expansion.
“You know, I think that was a big differentiator for me in, you know, like, well, why did my hair elastic take off more than someone on Etsy's?”
Teamwork in Business: Collaborating with a Partner
27:50 to 28:00
Explore the dynamics of working with a partner in building a business.
“And I can say something I'm so proud of is some of those customers in that first year of doing business, we still work with them today.”
Starting the Business Journey
28:00 to 29:15
Learn how Cassandra partnered with her boyfriend to build Kitsch.
“people talking about, you know, we were one of the first customers for those handmade hair ties.”
Defining Success Through a Lifestyle Plan
29:15 to 30:51
Explore Cassandra's unique approach to defining success with a lifestyle plan.
“We got a tiny office in downtown Los Angeles and we would go in so early and we would come back so late every night and we just really matched each other's speed.”
The Cold Call That Changed Everything
30:51 to 31:50
Discover how a cold call to Ulta led to a significant milestone for Kitsch.
“Can you talk to me a little bit about what that was like and how it transpired?”
Building a Team and Managing Growth
31:50 to 34:36
Learn about Cassandra's journey in hiring and developing her team.
“That's actually been one of my proudest journeys that I've had is learning how to be a leader in that regard.”
Adapting During the Pandemic
34:36 to 37:06
Understand how Kitsch adapted to challenges brought on by COVID-19.
“How did the pandemic impact your business, the company growth, morale, and how did you get through it?”
Innovative Product Development
37:06 to 39:45
Get insights into how Cassandra evolved Kitsch's shower cap design.
“year and we walked away and we've grown our revenue 10X since then.”
Launching in Target: A New Era
39:45 to 42:00
Learn about Kitsch's strategic partnership with Target and its significance.
“Do you want to know that's actually, we didn't have a marketing budget for years and years and years and years and referrals and recommendations is how Kitsch has grown.”
The Journey of Building Kitsch
42:00 to 44:36
Cassandra discusses the evolution and growth of Kitsch, reflecting on her journey as a mother and entrepreneur.
“That through line was always there, but it took time for us to earn it.”
Redefining Success and Balance
44:36 to 45:50
Cassandra shares her insights on what it means to have it all and the importance of recognizing different life seasons.
“So when you ask what was most rewarding, it's not the revenue or the doors, the countries that we're in.”
Inspiring Female Entrepreneurship
45:50 to 46:40
Cassandra reflects on being the largest self-funded female-owned beauty brand and what it means for aspiring entrepreneurs.
“Well, I know that the stats are not necessarily what matters in the grand scheme of things.”
Learning from Mistakes
46:40 to 49:49
Cassandra discusses a past mistake in her career and the lessons learned about pleasing others versus serving customers.
“It really is something I just reflect back on every single person that packed an order with me in those first few years and every person that works for me now and everybody in between.”
Advice for Those Considering a Leap
49:49 to 52:00
Cassandra offers candid advice for individuals contemplating career pivots and the importance of inner work.
“So a lot of the folks who listen to this podcast are in their first lives and they want to make a pivot of some sort.”
Encouragement for the Future
52:00 to 53:22
Cassandra shares heartfelt advice for her younger self, emphasizing optimism and the journey ahead.
“If you could get into a time machine and go back in time and give your younger self some advice, what would you say?”
Transcript
Automatic transcript. May contain errors.0:05Cassandra Morales Thurswell:Hi, everyone. I'm Hilary Kerr, the co-founder and chief content officer of Who, What, Where, and this is Second Life, a podcast spotlighting women who have truly inspiring careers. We're talking about their work journeys, what they've learned from the process of setting aside their doubts or fears, and what happens when they embark on their second life. Today on the show, I'm speaking with the founder and CEO of Kitsch, Cassandra Morales Thurswell. Cassandra started several entrepreneurial endeavors before finally founding Kitsch. As a teenager, she opened a restaurant and boutique with her mother before launching a jewelry brand that brought her to Los Angeles.
0:45Cassandra Morales Thurswell:After closing her jewelry business, she worked at a clothing store and managed a cupcake shop. She then ran a series of small businesses, including a spray tanning company and a scarf brand, and then took a job designing jewelry for retailers like Forever 21 and Urban Outfitters. After trying so many different paths, she finally landed on a simple idea for a new business, and this time it stuck. It was then at the age of 25 that she started Kitsch with$30 ,000 in savings and a handmade hair tie. The brand gained traction and eventually launched in Ulta, pivoting from hair accessories to hair care and beauty, and then launched in Target in 2024.
1:27Cassandra Morales Thurswell:Today, Kitsch is the largest self-funded female-owned beauty brand in the world, and Cassandra remains in the position of CEO. Cassandra was so candid about the highs and lows of her journey, and I cannot wait for you all to hear our conversation. Now, on Second Life, it's Cassandra Morales Thurswell. All right, Cassandra, are you ready? Yeah, I'm ready. Okay, excellent. So we like to start this podcast at the beginning. So what did you study in school? But much more importantly, what did you think you were going to be when you grew up? I think about this question a lot because the honest answer is I had no idea what I wanted to be.
2:11I think I wanted to be everything. I think that's actually worth saying out loud because I think so many young people feel behind because they don't have a clear answer to that question. I didn't either. But what I did have from a very young age was this belief that I was really capable. I wouldn't say talented. I would say capable because there's a difference there that I really could just do anything. I was just like, oh yeah, if I wanted to do that, I could do that. And I'd be great at it. I don't think I was like the most gifted person in the room, like academic sports or art, but I did them all.
2:41But yeah, I just kept finding myself in leadership positions. But now I can say in hindsight, I guess I just never really talked myself out of trying new things. And what I wanted to be when I was older was capable. Great.
2:56Cassandra Morales Thurswell:And what about studying? Did you have a specific plan? Did you have a track that you wanted to go on? Or were you just like, I'm interested in everything? You know, it's interesting. So I should take a step back that my parents were entrepreneurs and my grandparents were entrepreneurs. So I kind of grew up with this idea of like, you know, you can create the life you want. And I think that mindset of being really capable came from my parents involving us in their business when we were really young. So they would have us like stuff envelopes as kids. And as we got a little bit older, my stepdad was an orthodontist and he set up a retainer making workshop in our garage.
3:35And so we would make retainers to make an allowance. And I guess it was this indirect message that if you want something, there's always a way to create it. I don't think that you can really learn those types of things from a textbook. It just wired me from a very young age. When it came to college, I think I had changed my major like five times. I was a dance major. Then I thought I wanted to be a meteorologist and I'm Colombian. So then I was like, oh, I got to do Spanish. And then ultimately I ended up being a retail merchandising major from the University of Minnesota.
4:07Cassandra Morales Thurswell:I love that though, because, you know, I think that But one of the reasons I love this podcast so much is we really get to show folks that you can change your mind, you can explore. And let's be honest, like what better time than when you're in college? It's like, that is a really excellent time to try new things. And also, I think it's nice to hear about stories where, you know, it's a little bit more of a meandering path. Yeah, it was definitely a meandering path. So to that point, though, I read that you opened a restaurant and a boutique with your mother when you were 19. Is that true? My role was more of a support role for this.
4:48It was definitely my mom's journey in life, and I managed both of them. So I was in college, and I would drive to the restaurant, and one day I would be a waitress, and the next day I'd be a shopkeep. I really supported her. She had this vision and I learned everything that I could. You know, again, I was 19 and I was managing people much older than me and she really trusted me. And I got the experience of going to food and gift trade shows and building relationships with suppliers and calling people and placing reorders. And one of the gifts that I received from that experience was recognizing how sensitive people are to price.
5:26You know, it was a really rural town in Wisconsin. and I can say that waitressing is one of the most humbling jobs you will ever do and I think everyone should do it even if it's just a day they should experience what it's like to be on the other side of the table and working with my mom was really fun and she was so confident similarly to me she really was like I can do anything in this world and fearless and we had so many adventures together.
5:51Cassandra Morales Thurswell:I have to say, I love this because at 19, I was so feckless and irresponsible. And also my mother would never have trusted me with any sort of professional responsibility. So like what a testament to your family that you guys could work together in this way. That's really remarkable. Thank you for saying that. Sometimes we all need those reminders. Like That's true. Yeah. They really did think I was so capable from a young age. So I also read that you started another business with her, a jewelry business. Walk me through that, please. So the jewelry business was different. That one was ours and it was a real partnership.
6:32And we built it from the very beginning. So we had spent years going to gift shows and she was on a vacation with my stepdad in India and she saw a sign and it was like trade show. And she's like, let's go. And she got to see the place where all the brands are buying all the things from. We could just be buying these things directly from the suppliers and importing it ourselves. And basically we could have our own line and then sell to other boutiques and then sell it in our boutique. And it was a great idea. I think the reality was, is we had no idea what we were doing. So we picked out like 50 different jewelry designs and we were like, let's buy a hundred units of each.
7:16And we thought, you know, a hundred units isn't that much. And we can sell it in our store and surrounding boutiques. And I was like, I can do this on the weekends and I could go to flea markets and sell. And I was a traveling salesperson all around Minneapolis and I would fly around and I would do flea markets, even in LA. So I'm going to school at University in Minnesota. And then when there was like the Rose Bowl flea market or the Santa Monica flea market, I would fly out here and I would go and I would show at these flea markets. And then I would travel all around Minneapolis with a suitcase and do B2B door-to-door sales.
7:52And it was a wild time. We were just figuring things out.
7:57Cassandra Morales Thurswell:How did you manage to balance all of this with school? Because there's the restaurant, there's the boutique, there's being a student. You also did a study abroad in Thailand during this time. You're also selling jewelry across the country. That is a lot for anyone, let alone a young person. How were you balancing all of this? Well, school was my lowest priority. That one was like, just get the job done. And, you know, the boutique and the restaurant, it was a wonderful thing for that small town. It gave a lot of people jobs and it was right on the edge of a freeway. And so that's where like a lot of people would like stop and get a coffee.
8:37That business really was self-sufficient in its own right. And the jewelry business was interesting because we had the inventory and that really just came down to how hard fast, you know, we could sell that. I was still a college student and I wanted to do something like study abroad. And I thought Thailand was a great option because it was less expensive than going to France or Italy or something. And I thought, well, I could get my education while potentially finding new suppliers to import from. So it was very strategic. And, you know, I think we all know how things go when you try to do everything.
9:15Didn't go great. But what I can say that Thailand changed me in ways that I'm still unpacking. I remember when I got to my dorm room, I'm going to use that word very loosely. They didn't have any bedding on the beds or a washer and dryer or a kitchen. and I was shocked because it was in like the outskirts of Bangkok. And my roommate at the time was from Burma and she asked me what it was like to have a washer and dryer. Wow. It was a real perspective shift coming from rural Wisconsin and Minnesota and, you know, the town that I grew up in, everyone almost had the same backgrounds and same beliefs.
9:53And that one question really cracked my world open and gave me deep gratitude and empathy that I wish I had experienced sooner. So there was purpose to that.
10:02Cassandra Morales Thurswell:Okay. So after graduating from college, you decided to move to LA with your jewelry business. Talk to me about the impetus for this move, like what you thought was going to happen, because you obviously had some familiarity with the city from coming out and selling, but why LA and what was it like when you made the big move? Yeah. So I don't really want to romanticize this part of the story, but the summer before you said, why LA? So the summer before I got an internship working at Christian Dior, which is a whole nother story in itself. But I got this internship there. And I think that that was the moment where I was like, okay, once I graduate, I'm moving to a big city.
10:43This has to happen. And I had a choice. I could move to New York and not know anyone, or I can move to LA where I had a sister and I could have a couch to sleep on if all else fails. And so I picked LA. Before I moved though, I looked around my mom's boutique and I was like, do any of these vendors have headquarters in Los Angeles? And so I called all the vendors that were currently selling and I was like, do you need any help? I need a job. I'm thinking about moving to LA because I had been working with their customer service teams and placing reorders with them. So I had relationships with them.
11:18And so I got a minimum wage customer service job for a clothing company. And that's when I I packed up my car and I find it interesting looking back that I wasn't afraid. I thought I was being as responsible as I possibly could to make this shift. You know, there's this idea of like, oh, you need to have all these connections to be successful in a big city. You know, growing up in a small town, it was never really about who you knew. It was about what you did. And so I was very optimistic and not necessarily opportunistic. I really thought that, you know, I was capable. I was going to get there and I was going to figure it out.
11:54So there I went. And how long were you in LA?
11:58Cassandra Morales Thurswell:Because at some point you decided to close the jewelry business, like within a year of being in LA. What happened that you decided to make that decision? I'm not going to pretend that this was a graceful period either. So I moved to LA specifically because I thought it was the right city to do what I knew best, which was the door-to-door sales, better opportunities, more accounts, more doors to knock on. And then, you know, I had this customer service job during the day and trying to run a jewelry business in the evenings and the weekends. And at some point I just decided I can't do both. Right.
12:32I was like, I got to go all in on the jewelry business. So I quit the customer service job and it was so much harder than I expected. I'd go out, you know, try and make a sale and the jewelry was expensive. It was actually a huge reality check for me. I look back at that and I'm like, I can't even afford the jewelry that I'm trying to sell. And that was really interesting to me. How can you authentically go out and do that when it's not something that you can personally use or wear or afford? So yeah, I quit the job. I went all in and it was extremely difficult, terribly embarrassing doing door-to-door sales.
13:05And before it got too bad and I couldn't pay my rent, I moved back to Wisconsin and things just fell apart. I just dove deep into self-help books. And I was reading like all of the Gabby Bernstein and Wayne Dyer and Esther Hicks and Dale Carnegie. And it wasn't because I just wasn't feeling optimistic. It was because I just didn't know what else to do. At this point, I had a website that I used my wedding money to create. It was called CassiesCouture.com. And so I failed that business. I moved to LA, leaving my stable job of the boutique and the restaurant behind. I'd quit my customer service job.
13:44Now the jewelry business had failed and I had to move back to Wisconsin and I was sleeping in my sister's guest bedroom. And I think this quiet practice of working on myself in a small town is exactly what I needed. Nobody was watching. There was nothing to document. There was nothing glamorous. And I think the grief of that chapter really wasn't about the businesses all failing. It was about what it did to my relationship with my mom. We built that company together as a real partnership. And when it ended, that's where the cost landed. Not really in the numbers, but in us. And the The relational cost of something that doesn't work is something that nobody warns you about when you go into business.
14:24But I wasn't done with LA.
14:26Cassandra Morales Thurswell:Okay. So at what point did you decide to go back? Because at a certain point you were back and started taking classes at FITM at night. So how did that unfold? Instead of getting an apartment, when I went back to LA, I leased a Volkswagen Jetta for $1.99 a month, manual windows, manual seats, the whole thing. Yep. And I put every piece of clothing that I owned in the trunk. And I spent six months of couch surfing between friends. And I had no rent, no overhead except with the car and no excuses. And it also made dating very interesting. Showing up to every date with your entire life in the backseat is a particular kind of vulnerability.
15:08But I got a loan and I went back to school. And this next season of my life was really interesting because it really taught me more about resourcefulness, more than anything else. And yeah, I similarly to the first time I moved out to LA, I called a friend and I got a job working at a cupcake shop before I moved back. And so I've got the Jetta, got the cupcake shop job. And I was really operating in a way that I was just kind of saying yes to things. And the cupcake shop was a morning daytime job and FITM was at night. And I actually had another job on the weekends working at a clothing store.
15:46What's so funny though is like, I don't look back at that time thinking it was like, I was down and out. I don't know. I guess I just felt alive because like things were moving forward. I wasn't stuck.
15:58Cassandra Morales Thurswell:Okay. So what were you doing at FITM at that point? Like, why did you want to take those night classes? What did you think it was going to do? Yeah. So all of my other businesses, it was like we had enough ideas. It's not like I didn't have the work ethic to get to the next place. What I just really didn't know is the ops. How do you manage a P &L? How do you order things and understand what type of inventory you should bring in? How do you correctly calculate your margins? And so I went back to school for apparel manufacturing management to understand like the production part of owning a brand.
16:33And so it was an incredible experience. And it was interesting because when I was in undergrad and even in high school, I think about my joy of actually being in school. And like I said before, it was just kind of like, okay, I just got to get this thing done. When I went to FITM, I was like so engaged. It was so specific to what I wanted to know that it was exciting to go to school. And I got great grades and it was really fun. and it made sense to me. Like, oh, this is education to me.
17:03Cassandra Morales Thurswell:Okay, so during this time period, you also then ran a series of small businesses, including a spray tan company, a scarf brand, and you also had written a business plan for an underwear company. Walk me through all of this additional work. So spray tan, so I was working at the cupcake shop and there was this all-girls school nearby and I would just hear them come in and they'd be like, you know, these affluent young women and they'd say, oh, we have a formal this weekend. I need to get my makeup done. And I was like, oh my gosh, there's nothing on Larchmont that can satisfy these requests. And so I went online and I looked up like how much is like an airbrush machine for spray tans or for makeup, because that's when airbrush makeup was like really in.
17:50And it was like$200. And I was like, oh my gosh, I can charge a hundred dollars per person, two clients, there I am. And the return on investment was just amazing. And that's genuinely how I evaluated every business idea. There was no grand strategy. Just does this math work immediately. Yeah. And so I did that. You know, I made a couple of bucks just satisfying the need of the girls at the all girls school nearby. And that was really fun. And the underwear company, it was called Bambooty. It was a school project and I was so passionate and excited about it. in bamboo underwear. I was ready to file that trademark and I found out that someone else already had the name.
18:27And so I scrapped that one without much grief. And I had a scarf company with a fellow student with inspirational quotes on it. And it just broke even. None of it was a huge hit, but it was like all just these quick little hits.
18:39Cassandra Morales Thurswell:So as if this wasn't enough, you also had another interesting side hustle during this time and you were styling what was, I'm assuming at that time, a young actress named Meghan Markle. Is this during her suits era? Like what was going on? Yeah. So my cousin is close friends with her and that's just the honest origin story. So this was before suits. She had some red carpet and some events and appearances that she had to do. And I've always loved fashion and people always ask me for help. And a stylist was like not an official title for me. And I think this was her first time having a stylist too.
19:18So it was a genuinely collaborative and warm, but we were just two people figuring out something together, which, you know, looking back feels like perfect for where we both were in our lives. But yeah, we worked together for about a year and then we both had these like massive pivots almost at the exact same moment. So she stepped into suits and I went all in on kitsch and I call it the sliding glass door moment where we were both stepping through completely different doors at the exact same time. And I don't think either of us fully understood the weight of what we were walking toward. But yeah, styling taught me a lot.
19:54Cassandra Morales Thurswell:So you mentioned it in brief, but at what point did you start thinking about the idea for Kitsch? So I'm working at the cupcake shop, going to school at night, and then I've got the clothing store on the weekends. And I'm at the clothing store and I hear this guy walking around the store talking about how he really needed a jewelry designer. And I'm like, well, I'm not a jewelry designer, but I had a jewelry line. So like, maybe I can be a jewelry designer. So I was like, I heard you need a jewelry designer. I'm happy to come in for a trial day. And he had me come in. I sat down at the bench and he was like, you know, make 10 pieces or something like that.
20:32What was crazy. It was just like making retainers, all the same tools of making retainers. And I was really good at it. And the interesting thing about that company, it was a private label jewelry manufacturing company. And private label is such a unique type of business because, you know, you work with these massive companies and you want to bring them something unique, but it has to be tailored to their specific demo. What I found in that experience, I was really good at that. Being someone who didn't necessarily know what they wanted to be or what they wanted to do or trying all these different things.
21:12What I found was that that was actually a superpower of mine, being able to like be of service to people. And so Hot Topic was like one of my favorite accounts to design for. And then I would pivot and design for anthropology. And then I would design for Forever 21. And then it would be Urban Outfitters. And it was like, I got to wear all of those different hats. And I loved doing that so much. And I did that for a few years. and Jeremy was, Jeremy's my husband. I met him when I was working just about teetering between the cupcake shop, the clothing store and then this jewelry company. So I'm slowly transitioning over.
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21:52And the wonderful thing about this jewelry company was I was able to quit my two jobs. I was able to have one job and work a normal Monday through Friday. And so he met me at this time when I was just like so busy. I had no time for him. And I was like, I'm just so unwilling to be broke. I want to save up every penny. I don't want any distractions. And so I get the job at this jewelry company and it's so fun. And I was like, wow, I'm really good at this. And he's like, you know, you could do that. You could start your own private label jewelry manufacturing company. And I was like, I don't know how I've started all these businesses.
22:31It was the one time that I really felt like I wasn't capable.
22:35Cassandra Morales Thurswell:Or you just needed a break. It had been like a two-year hiatus since I had started a business. And he was like, you know, you could do this. And he really, really believed in me. And so at that point I had saved up$30 ,000 and I was like, okay, I'm going to do this. I'm going to try it. And so So I did it and ultimately, you know, I wanted to start a brand. The private label is wonderful, but you know, long-term it was still this thing in me that really wanted to start a brand. And that's when I started thinking about like, okay, well, what am I going to do? What's the point? I've tried all these things.
23:14Like how am I going to bring something unique? And it's funny because I was like, well, it can't be expensive because that really didn't work out for me. I loved working at the cupcake shop and seeing how much people like love the giftability of cupcakes. I want it to be something that people came back for time and time again. It was utilitarian, the retainers that I was making, you know, it's like you reach for it every single day. Ultimately, what was that product? It was a handmade hair tie and I could make it from my apartment. I could buy the materials downtown. I packaged it in a cute way and that was the first product we made.
23:49Cassandra Morales Thurswell:So for anyone who isn't familiar, what did that hair tie look like? How long did it take to like really nail the prototype? And then how do you scale a prototype into manufacturing something? So this is something that I just share with everyone because I think it's so important. I was not the first person to make this hair tie. This was all over Etsy. This is a product that you could find everywhere, but like I couldn't manufacture it with my manufacturers for private label because I didn't have the volume there. And it was just something that I could do as a brand and make it cute. And I had full control over it.
24:28So the one thing that I think was a huge differentiator between, you know, a lot of the Etsy companies and what I was doing was I was reading the reviews. What do people like? What did they not like? How can I make this better? And to describe the product, it's basically, you know, like underwear elastic cut and then knotted. That's it. Sometimes people are like, so-and-so has already done that. And you know, I don't think I should do that because it's already done. Well, the truth is, is, well, you can think about it differently and do it differently. And so there were three main things that people were saying were the problem.
25:04It was too expensive. They stretched out too much and the edges frayed. And I was like, I just got to solve these three problems and I've made a new product. And so what I did was I cut the elastics, I knotted them and I used a more resilient fabric and I singed every single one with a lighter. And then I'd package them on a card and then I'd go out and sell them. And I would work at trade shows and do the whole thing again. That door-to-door that you know and a muscle that you were familiar with, it was familiar to me. But the benefit though of doing door-to-door sales or just being that close to the customer is you get that immediate feedback.
25:44You can't pretend like your product is the greatest when someone looks you in the eye and tells you no. I wasn't afraid to say, well, why if someone said no? And so I would ask for the feedback. I'd go change the product and sometimes I'd come back the next day and I'd almost always get the sale. So that was what the feedback and the low ego of thinking that it was perfect and they were wrong and I was right. You know, I think that was a big differentiator for me in, you know, like, well, why did my hair elastic take off more than someone on Etsy's? And I think that that was a big part of it.
26:17Cassandra Morales Thurswell:I love that it's such a grassroots beginning. Again, I love that you were so close to it because I think that like the constant feedback that you were getting had to be incredibly useful, but talk to me about how do you go from a hair tie to then branching out into other categories? Because if my research is right, you moved into other categories with some degree of speed. Yeah, I mean, I didn't set out to build a lifestyle hair care brand. I would like to say that the customer built that and I was just close enough to hear it. So I'll give you an example. A store manager would say one sentence to me on a random Tuesday that would be like, this hair ties so much better for my hair than the round one.
27:02I would be like, oh, what other hair accessories can I make that are so much better for her hair than the round one? Or like, what are the other moments in her day where I can make something that's better for her hair that she's already using? And even the shampoo and conditioner that we launched into, that was requests from our customers. And so it's funny that you say it happened so quickly, but like we've been in business for 16 years, almost 17 now. So I don't know if that was quick. I kind of feel like it was the right speed. We were co-creating and we were in a flow state with our customer and delivering to her.
27:38It started first with the feedback coming to us and then we developed with it. And then we were almost like doing it at the same time. And now we're anticipating what she wants. So it's been a really beautiful journey. And I can say something I'm so proud of is some of those customers in that first year of doing business, we still work with them today. That's amazing. I get messages on social and on our Facebook group people talking about, you know, we were one of the first customers for those handmade hair ties.
28:08Cassandra Morales Thurswell:That's crazy. Okay. Wait, going back again, relatively early on, you started working with your then boyfriend, now business partner and husband, having already worked on a company with your mom and going through that journey. Were you nervous about bringing anyone else into the business? I wasn't, you know, Jeremy, he had a very successful career in entertainment and he was on a ton of really successful shows and he was on a hiatus and I needed some free help. So I put him to work and what I didn't realize was how he is an operational genius and And in the beginning stages, I was the one that was really teaching him about the industry and retailers and all of that stuff, but he was made for business.
28:59So when he first started, we kind of divide and conquered and he took on finance and ops and I was doing sales and product development. And we would work so hard. We would wake up early. We'd walk our dog. We got a tiny office. This was year two. We got a tiny office in downtown Los Angeles and we would go in so early and we would come back so late every night and we just really matched each other's speed. We were unstoppable.
29:29Cassandra Morales Thurswell:I love that. What was the moment where you sort of started to feel like, I think this is really working? I think success is subjective. And for me, I felt like from day one, I was winning. It's the kind of satisfaction that comes from building something with your hands. And the only way that I feel like I was able to feel that feeling, that level of satisfaction from the first day was because of something that I created, which I didn't have a name for back then, but I created something called a lifestyle plan. So most businesses start with a business plan and you make it through your projection and you got a cashflow analysis and blah, blah, blah, blah.
30:07And I wrote down, what does my most successful life look like? I sat down and I wrote out that lifestyle plan and it gave me so much clarity on what I love to do, what I don't love to do. And it made it so easy to say yes and no to every single thing that came across my plate. And I think to fully answer your question, it did not take a long time to get to that place of my lifestyle plan. So I knew it wasn't tied to money. It was tied to how I was living my life on a day-to-day basis.
30:42Cassandra Morales Thurswell:That's interesting. So company started 2010. You entered into Ulta six years later. Yeah. That feels like a very big benchmark. Can you talk to me a little bit about what that was like and how it transpired? I need to tell you exactly how this happened because it's the version I want every founder to hear. Ulta was a cold call. No. Yeah. And the buyer asked, are you going to be a Cosmoprof? And I didn't even know what Cosmoprof was because remember I was in the gift world. Cosmoprof is a beauty space. And so I Googled it. A booth was $20 ,000. I didn't have$20 ,000. So I couldn't afford it. Instead of pretending like I could, we offered to take her to lunch at a taco restaurant right outside of the trade show.
31:35And the lunch was just a perfect representation of us. It was humble, scrappy, couldn't afford the booth lunch. And that got us one shelf on an end cap as a test and the rest was history. That's crazy. How did you build your team over time? That's actually been one of my proudest journeys that I've had is learning how to be a leader in that regard. So we started with Craigslist, hiring jack of all trades, hiring people that were just so willing to pull up their sleeves. And Jeremy and I, we led by example. We would pack orders ourselves and we'd show up early, leave late. And as the years went on, we started to find more specialty people.
32:22But it was funny, like, you know, when you start, I loved calling myself a CEO and we're like six years in and there's like five of us. It was interesting because like, I'll give you an example for hiring a product developer. When you're that small, you are putting the job description together and you're interviewing people and you're like, yeah, we're looking for a product developer. And that person's going to also create purchase orders. And they're also going to manage production. They also might help pack some orders sometimes. The job descriptions just eventually got more and more specific as the years go on.
32:52And now they're definitely more tailored. We have over 200 employees now.
32:55Cassandra Morales Thurswell:So how did you start thinking through product development as the brand continued to grow? I wish I could say that there was like this brilliant five-year roadmap, but there wasn't. And I think that's, again, important to say out loud because I think everyone thinks that they need to have this master plan. But it was genuinely a journey that we took with the customer. So it started with the hair tie and it was kind on your hair and cute on your wrist. And over time, customers trusted us more and more and Kitsch really became a lifestyle hair care brand. So just thinking about taking care of the hair from the moment you wake up until the moment you go to sleep and every second in between, I'd watch videos of customers using our products and I would see like, what other products are they using with our products?
33:46Like how can we build out this routine? And I'll give you an example. We have a dermaplaner and I would watch influencers use a dermaplane oil with it. And it sounds simple enough, but I was like, let's make a dermaplane oil. And so, you know, it was just watching the customers use our products. How do they use it? What else could I do to help build that routine and make it make sense for them? And I think, you know, just after years of building that trust and that routine together, just most recently we launched shampoo and conditioner. And it was just the natural completion of the whole routine that she was already doing with us.
34:22So it was amazing.
34:24Cassandra Morales Thurswell:So I also want to ask about 2020 because that was obviously a pivotal year and an intense year for everyone, but especially for business owners. involves a lot of adjustment and change. How did the pandemic impact your business, the company growth, morale, and how did you get through it? Yeah, we had a million dollar purchase order canceled on us practically overnight. Oh. A different supplier called and said, you know, you make eye masks, can you make face masks? And what we did is we took the fabric from all those canceled, it was actually canceled scrunchies, and we pivoted and we made them into face masks for COVID.
35:07I joke that we were the official face mask for COVID. And what was crazy is we were doing the fabric masks and we kept hearing that people were having a hard time importing PPE masks. And so we started asking our resources overseas, like, can you guys find us PPE masks? And we found a ton of resources for it. And the craziest part was, is the only way for us to be able to import them was to pay cash up front, hoping that the suppliers would actually ship. And I remember laying in bed next to Jeremy one night, and he's doing this cash flow analysis of how we were going to have to basically drain our bank account.
35:48And we were going to import all these PPE masks for frontline workers. And if all goes well, it'll just be a couple of weeks and we'll be back. and I look over at him and his nose starts to bleed. Oh no. 2020 was intense. We ended up moving about 14 million masks for first responders and essential workers. And when they couldn't get the masks anywhere, there's such a beautiful reflection on that time because we still have suppliers that reach out and tell us like you were there for us when XYZ couldn't get a mask. And we're really proud of how we showed up at that time. That's crazy.
36:27Cassandra Morales Thurswell:Also crazy, that was the same year that you also received your first acquisition offer, which I read you found insulting. Talk to me about that. Yeah. I mean, I think timing definitely matters here. They came in with the lowest possible offer in the middle of the hardest year that we ever had. Rude. I know. I want to be gracious about it because I think that they were doing what made sense for them in their position. But I also think that they were testing whether we were desperate enough to take it. thankfully we weren't. You know, we went on to do the same revenue that they offered us entirely on our own shortly thereafter.
37:02So, but yeah, they offered us the floor during our hardest year and we walked away and we've grown our revenue 10X since then. So I don't say it with bitterness. I say it with gratitude that we trusted ourselves when it mattered. So yeah.
37:17Cassandra Morales Thurswell:That's amazing. I also have a personal question, which is, I want to know how you evolved your shower cap design. It's really thoughtful and it's really excellent. And it feels like a technological advancement. So I'm curious about how you realized this was a category that you could improve. So it's called our Flexi Shower Cap. And we make a spa headband right now, and it's out of like a recycled microfiber material. And the whole concept of the spa headband was that you were able to pull it down over your neck and then pull it back up again and put all of your hair inside of it so that you could wash your neck and you could wash your chest and your face and be able to not have your hair interfere at all.
38:05And it's one of my favorite products. So I was like, okay, the problem with a lot of shower capsules are too big. They're too tight. They're too, whatever they, all of the issues that you might have. A lot of people change their hairstyles. Trying to wrap it around your head is really challenging. And I was like, what if we took the same concept as our microfiber spa headband and you slid it down over your head and kept it like kind of like a snood, you know, the around your neck, and then you're able to pull it back up again. And then you can tighten it or loosen it to whatever your hairstyle is for that day.
38:39And so you don't even have to tie up your hair. I have naturally curly hair. And so even putting a clip in it, I get a kink. And then we put a satin lining on the inside too, to reduce friction and, you know, not cause any frizzies. And then we put a super cute print on the outside.
38:55Cassandra Morales Thurswell:I have to say it's remarkable. Like it's the only thing that I will ever use ever again. Thank you for saying that. I feel so strongly about it. As someone who has really tested the array that's out there on the market, my problem was always like somewhere on the hairline would get wet and therefore destroying the whole point of it. And to your point too, I love the fact that it's adjustable. So whatever is going on with your hair, you can have it so that it's not smushing it in any way. I saw the inclusivity of it, of the design and was delighted by that. But then it's also the prints are so great without being reductive or twee, which is also often where this category goes.
39:37Cassandra Morales Thurswell:So I really just find it to be a very incredible and well-designed and thoughtful product. I get very excited about it. I've like texted my friends about it. That's how strongly I feel about it. Do you want to know that's actually, we didn't have a marketing budget for years and years and years and years and referrals and recommendations is how Kitsch has grown. So thank you for doing that. And people ask me like, if you could describe Kitsch in one word, how would you describe the brand? And the word I use is thoughtful. So you just use that too. So thank you for validating that. Very much so.
40:12Cassandra Morales Thurswell:So 2024 was another major year because Kitsch launched in Target. And I remember seeing the launch happening. I was like, oh, this is a really big moment as someone who had a clothing line at Target for many years as part of the Who What Wear for Target deal. I am deeply aware of how that can change everyone's trajectory. Why Target then? And did you have to do anything new for those doors to open? So I pitch Target every single year for five or six consecutive years. Same thesis every time. I'm thinking about the hair accessories aisle differently. You're thinking about it all wrong. Women don't want to choose between black elastic A and black elastic B.
40:55They want to build a routine. And what I noticed was that the people making products for this section were often thinking about margin per peg. They've completely forgotten about the customer. Kitch is thinking about the woman standing with her child, with her basket in front of the aisle. And when she stops in this section, she should be able to build her whole hair care routine, but not having to bounce around between a bunch of different departments. So here's what I come to believe. I don't think Kitch had to change to be ready for Target. I think that Target had to change to be ready for Kitch.
41:27And there's a reason why we brought in thousands and thousands of new customers that hadn't shopped the aisle before we had launched. We brought them new or returned when we launched in Target. And I think that when you make it in Target, a joke, it's like America saying, we love you. I needed every single one of those 14 years to build the community, to validate that it was time for us to be at Target. And you just can't rush becoming yourself. No brand Bible in year one could have captured who Kitch is today. And we're a customer-centric brand. We're low ego, high performance. That through line was always there, but it took time for us to earn it.
42:07And what Target meant was visibility. It meant they understood the customer was evolving and they were ready to do that with them.
42:14Cassandra Morales Thurswell:Well, that all brings us to 2026. Kitsch has done over$500 million in annual revenue. You are in 32 ,000 retail doors across 92 countries. Number one at Ulta in hair accessories. top three in mass hair care at Target, and zero outside investment ever, which in this day and age is the sexiest statement you could possibly make. When you look back on everything that you have built and the timeline, the steadiness with which you have built it, what is the most rewarding part of this process now standing here looking at this massive empire. I do think genuinely it's not any of those numbers. I think the most rewarding.
43:06Of course. Yeah, yeah, yeah.
43:07Cassandra Morales Thurswell:But those numbers are amazing. Yeah, they are. Thank you. Thank you. Thank you very much. Just from a data standpoint, like that is crazy. Yeah. I do think that the most rewarding part is coming out the other side of all of those challenges. And looking back on like the last 16 years, I always think about my hardest chapter. And it wasn't the jewelry business failing. It wasn't COVID. It was becoming a mother while trying to build this. And I do say that with so much love for my daughter. And I say it because I don't think women are supposed to say that out loud. It's just, you don't just change when you have a baby, you disappear a little.
43:45And I think the hardest part wasn't disappearing. It was watching everyone else say the same when I did. You know, Jeremy was still working till 9pm. And that's what we always did. That was us. That was our relationship. And for a while, I resented him for doing the exact same thing I would have done myself a year earlier. And that's the part that nobody tells you is that new motherhood can turn your admiration into resentment and your resentment into guilt. And you carry all three of these things at once. And it's so confusing and overwhelming. And I can say, I didn't know how to communicate what I was going through with postpartum anxiety and depression.
44:20And he didn't know how to handle me when I was going through all of that. And he was scared and he just buried himself in more work and we broke. And I don't say that for drama. I say it because it was true. And because I think people need to hear that breaking doesn't mean that you have to end. We rebuilt slower with a lot less assumption that the other person was okay. So when you ask what was most rewarding, it's not the revenue or the doors, the countries that we're in. It's that I'm still here and that we're still here. And then I got to build this and keep my marriage and become someone my daughter can look up to.
44:55And I didn't know in the middle of it that I get to keep it all. I'm just really, really proud, you know, that almost 17 years later, I got to do it all. I have the saying that the secret to having it all is knowing you already do. And I think in hindsight, I think having it all really means that sometimes you don't need to have it all at once. You can have all of these things, but they just happen at different times. I'm really, really proud and grateful for that chapter of my life.
45:19Cassandra Morales Thurswell:Well, one, I didn't foresee myself crying, but here I am. Two, I often call it having it most because I don't tend to feel like I have it all at the same time. It's like most, and most is great. Most I can handle also having some forgiveness for myself of thinking there are seasons for things. I'm not my best self or my same self in every season. And it's taken time, but I've been able to make some degree of peace with that. So I feel you on that. Well, I know that the stats are not necessarily what matters in the grand scheme of things. But I have to say that I find it really inspiring and exciting that Kitsch is the largest self-funded female-owned beauty brand in the world.
46:07Cassandra Morales Thurswell:You have all of these employees, you have built this thing, you have done it with honor and integrity and intention and responsibility and low ego. And I just have to say, as someone who's watched you build this business from afar for all of these years. It's really nice to know that there is a way to do it that is not just the private equity, venture capital. There are alternatives for building something that you can build something in a different way and build it very successfully. So thank you for showing us that. Thank you for saying that. It really is something I just reflect back on every single person that packed an order with me in those first few years and every person that works for me now and everybody in between.
46:49So I want to say, because I do think that people think it's just venture money, private equity, full acquisition, and there's no in between. But I did in 2023, we did something called a secondary deal. And if anybody who's not familiar with the secondary deal, it's something that a lot of founders usually never get to do. When people hear that you did a deal, they think it means that you raised money, but it's actually the opposite. So a secondary deal is when a founder sells a piece of their own personal stake and not the company specifically. So no cash goes into the business at all. And you get offered that option if the business is already cash positive and you don't need anyone else's money to keep the business growing.
47:32So that's also motivation to, even if you have a small business, just to keep it cash positive. And if there's ever a point where you just want to take some chips off the table, you can do a secondary deal. I didn't even know that that was an option. And so just a few years ago, we got to do that and that was really great.
47:48Cassandra Morales Thurswell:That is amazing. So we always wrap up this podcast by asking the same three questions. And the first one is about mistakes. And I think it's important to talk about mistakes because for the most part, people just get the highlight reel. And I think it's important for women to hear like, oh, I messed up and I came back and things were okay. And I know we've touched on some of that today, but I'm hoping that you can tell me about a mistake that you've made at any point in your career and what you've learned from it. This one I think about a lot. it was expensive and humbling. So a retailer came to me with a passion project, basically.
48:23She wanted a specific color, specific products that she personally loved. And I could see immediately in the data that this was not a good product. There were not customers that were buying this product. And I was too afraid to push back, too eager to agree. And I was really uncomfortable with friction. And so I followed her lead instead of leading her to the right answer and trying to push back. I'm like, are we thinking about you or are we thinking about the customer here? And when the order ended, instead of getting paid, I ended up having to write the retailer a check because there was so much overstock and it was extremely costly.
49:02And I think there is a meaningful difference between being of service and being people pleasing. That is very destructive. And I learned that the hard way. And I wasn't being of service. It was a lose-lose situation dressed up as accommodation and I wasn't protecting our customer. So what I would do differently, I would have asked her to validate those choices with data and kind of question her. So maybe she could have realized that this was like a passion project for her. And I've done it with kindness, of course, and without ego, but then maybe she would have realized that this was something that she thought was cool and not necessarily something that was on trend or anything.
49:43So it was, it was, it was honestly terrible. There were temporary tattoos involved. That's all I'm going to say.
49:48Cassandra Morales Thurswell:That's how we learned. Yeah. So a lot of the folks who listen to this podcast are in their first lives and they want to make a pivot of some sort. Maybe it's in the same industry, maybe it's a different industry, but they're nervous about making that leap. As someone who has made pivots in her career, what advice would you give someone who's standing there thinking about it, but just hasn't made the leap quite yet? I think the most honest thing I can say is wherever you go, you take yourself with you. Oh God. True. Entrepreneurship does not fix your inner work. It accelerates it and it removes every comfortable place you use to hide from it.
50:31So the leap doesn't create willingness to change. The willingness creates the leap. So if you're waiting to feel ready, start with doing the inner work first. You know, start with this thing, I call it private discipline, building the version of yourself that, you know, nobody's going to applaud for. No one is watching you do the work. It's not cute or anything like that. It's the showing up for yourself every day, filling your own cup. For me, that private discipline is writing myself journal entries from the future as if it's real, reminding myself three times a day, I have an alarm that goes off on my phone that tells me who I want to show up as every day and like putting myself as this person that I'm striving to be, not the person that I am right now.
51:19And it sounds simple. It's not easy. You know, constantly questioning the story you're telling yourself why you're not ready. And most of the time that story is the only thing between you and in your next move. So I have this joke that I think entrepreneurship is the new ayahuasca. And it's like every day you have to look at your demons. I've never done ayahuasca. It's just like all the stories that I hear, but like, it's like constantly purging and seeing your shadows and deciding whether or not you want to handle it and work on that. And if you don't, then you just have to keep drinking the potion, you know, and it's just, if you're really not willing to do the work, it's just going to make it so much worse.
52:00Cassandra Morales Thurswell:I love that. Okay. Final question. If you could get into a time machine and go back in time and give your younger self some advice, what would you say? I think about her a lot. The girl who had no idea what she was doing, but kept showing up anyway. And what I would tell her is you're doing exactly the right things. There are no mistakes. And that every chapter that feels like a wrong turn is exactly where you're supposed to be. And to continue to stay optimistic and keep picturing the person that you want to become and trust that it's already in motion, even when you can't see her yet, you're going to meet someone.
52:37And I wish I could prepare you for how extraordinary he is, but I don't think you'd believe me. And he's going to be the love of your life, your absolute rock. And he's going to be more brilliant than you can ever imagine. And the two of you are going to build something together that neither of you could have done alone and something that will feel completely unthinkable from where you're standing right now. And then you're going to have a daughter and it will be the hardest thing that you've ever gone through, but she will be your greatest teacher and she will crack you open in ways that make every hard chapter feel manageable.
53:12And you will come out the other side more yourself than you've ever been. So I guess just believe in your future more than you believe in your past. That's everything I'd tell her.
53:22Cassandra Morales Thurswell:I love that. Cassandra, thank you so much. This has been such a pleasure. I mean it. I've been following your career for a very long time. This has been such an honor to get so much time with you today. Thank you for making the time for me, for our audience, and for your candor. All of them are very appreciated. Thank you. I have been a listener for years and years and years and years. And I can tell you making hair ties and going for walks and listening to all of these stories, I know how much they benefited me as I was going through all my pivots. And I hope someone could maybe hear the same and feel the same spark from my story too.
54:06So thank you very much for having me on.
54:14Cassandra Morales Thurswell:That was the CEO and founder of Kitch, Cassandra Morales Thurswell. For more inspiring interviews with women like Lauren, head on over to secondlifepod.com where we have so many more for you to peruse. If you like today's show, please subscribe on Apple Podcasts or Spotify or wherever you get your podcasts. And don't forget to rate and review us. We love seeing you spread the word on social. And now you can tag us in your posts. We are at Second Life Pod on Instagram, Twitter, and Facebook. We always want to know who you're interested in hearing from on the show. So send in your requests to hello at secondlifepod.com, or you can DM us on Instagram.
54:54Cassandra Morales Thurswell:I'm at Hilary Kerr. The show is at Second Life Pod. Our DMs are always open. I'm Hilary Kerr, and you've been listening to Second Life. This episode was produced by Hilary Kerr, Summer Hammeris, and Natalie Thurman. Our production assistant is Grace Ingram. Our audio engineers are at Treehouse Recording in Los Angeles, California. And our music is by Jonathan Leahy.
From the publisher
Cassandra Morales Thurswell is the founder and CEO of Kitsch. However, before starting her haircare and accessories brand, she founded several entrepreneurial endeavors: She opened a restaurant and boutique with her mother, launched a jewelry business, worked at a clothing store, and managed a cupcake shop. She then transitioned to running a series of small businesses, including a spray-tanning company and an inspirational-quote scarf brand, before taking a job designing jewelry for retailers like Forever 21 and Urban Outfitters. At age 25, she started Kitsch with $30,000 in savings and a handmade hair tie. The brand gained traction, and today, Kitsch generates over $500 million in annual revenue, is in 32,000 retail stores across 92 countries, and is the largest self-funded, female-owned beauty brand in the world.



