677: We Built a $250M Cold Plunge Brand - From a Garage | Plunge

25 Jun 2026 · 1 h 1 min · 29 chapters

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In short

Plunge (co-founders Michael Garrett and Ryan Dewey) discusses building a cold-plunge DTC brand from a garage into a $250M+ revenue business without traditional venture capital. They describe early validation: turning on their Shopify store and getting a sale within an hour (no marketing), then scaling via high-ticket e-commerce (about $5,000 per tub) and watching orders flow during early Black Friday deals. They contrast float-spa cashflow (cash-positive day one) with inventory-heavy e-commerce, explaining how long lead times and cash vs. P&L confusion hurt early forecasting. Key claims include: they sold before owning inventory by assembling to order with 6–8 week lead times; silent lead-time issues cost an estimated $20M in sales; and moving to inventory in 2023 improved conversion (MMM study cited).

Notable examples

sourcing acrylic tubs from Vanity Art (driving to a nearby warehouse), and gifting cold plunges to wellness influencers—Aubrey Marcus (first), then Andrew Huberman, Tony Hawk, and Rich Roll—driving social proof. They also cover the Plunge domain/trademark acquisition (paid $250K) and a Shark Tank deal that didn’t close (Robert Herjavec handshake).

Written by AI. May contain mistakes. Listen to the episode to check what was said.

Chapters

Tap a time to open that second in VO

Introduction of Plunge Founders

0:54 to 2:18

Meet Michael Garrett and Ryan Dewey, the co-founders sharing their success story.

“They make hundreds of millions of dollars selling cold plunges.”

The Start of Plunge and Early Success

2:18 to 2:59

Learn how the founders transitioned from float spas to cold plunges.

“As we shared, this has been a few months in the making.”

Understanding the Market and Early Sales

2:59 to 4:11

Discover their first sale and the strategies that led to initial success.

“Well, disrupts like a very generous word.”

Transitioning from Spa to E-Commerce

4:11 to 7:09

Explore the challenges and differences between float spas and cold plunge sales.

“Like the float spas, like you're dumping the 400K into it and then you get open.”

Scaling Challenges and Early Revenue

7:09 to 8:35

Learn about the revenue growth and challenges faced in scaling the business.

“Where the float center was like, yeah, it's a big chunk to open.”

Manufacturing Evolution and Supply Chain

8:35 to 11:34

Understand the evolution of their manufacturing process and supply chain management.

“So what did you guys do top line first year?”

Building Custom Products and Future Plans

11:34 to 14:00

Hear how they built custom products and their vision for future expansion.

“yeah so at what point so you obviously guys were producing these yourself in the early days at what point did you start to manufacture in China or overseas or actually start to work through scale?”

Building the Manufacturing Process

14:00 to 14:50

Learn how the founders built their manufacturing capabilities for the cold plunge.

Navigating Global Supply Chain Challenges

14:50 to 16:50

Discover the challenges faced during the global supply chain crisis and how it impacted their operations.

“when that company literally became a cold plunge chilling company they were like doing hydroponics And then they, we started selling them with ours and it became the ultimate DIY purchase.”

The Organic Growth of Cold Plunge Team

16:50 to 20:30

Explore how the company organically grew and the importance of hiring amid rapid growth.

“And we just, it wasn't like, I couldn't imagine if we were today dealing with that kind of issue.”
Show all 29 chapters

Customer Experience and Sales Strategy

20:30 to 23:10

Understand the balance between online purchases and customer support in a high-ticket product market.

“and package the unit up and ship it out.”

Securing the Right Domain Name

23:10 to 27:00

Hear the story behind acquiring the plunge.com domain and its impact on branding.

“into, you know, us being on social, showing the warehouse.”

Negotiating Deals in Business

28:00 to 29:28

Learn effective negotiation strategies from personal experiences in deal-making.

“and a specialist in acquiring assets like that helped me with all sorts of different assets under founder.”

Building Social Proof Through Influencers

29:28 to 30:18

Discover how delivering products to influencers can boost brand visibility.

“And I was like, yes, we just saved$50 ,000.”

The First Shipment Experience

30:18 to 31:48

Hear about the challenges and lessons learned from the first product shipment.

“Aubrey responds, says, hey, are you serious?”

Transitioning to Inventory Management

31:48 to 34:28

Understand the impact of transitioning from prepayment to holding inventory.

“So another question, and this will be powerful for anyone that wants to get into high ticket D to C.”

The Importance of Lead Times and Conversion Rates

34:28 to 37:18

Explore how lead times affect sales and conversion rates in e-commerce.

“At the time, it was more of just like, we just want product that we can, when you buy it, you get it.”

Shark Tank Experience: Making Deals

37:18 to 38:38

Insights into the Shark Tank experience and what happens post-show.

“And they had really low order quantities.”

The Reality of Post-Shark Tank Deals

38:38 to 42:00

Learn why many Shark Tank deals don't come to fruition and the implications.

“I think you can get away with seven to 10.”

Experiences with Shark Tank

42:00 to 43:30

Learn about the behind-the-scenes realities of pitching on Shark Tank.

“Yeah, you know, you're not the first to say that because we have Shark Tank in Australia.”

Adrenaline and Performance Under Pressure

43:30 to 45:30

Discover how adrenaline affects performance during high-stakes situations.

“So they wouldn't sue shark tank for their art on the show.”

Negotiating on Shark Tank

45:30 to 47:50

Understand the negotiation dynamics faced by entrepreneurs on Shark Tank.

“And so my instinct is just to like start dancing.”

Maximizing Customer Lifetime Value

47:50 to 50:10

Explore strategies for increasing customer lifetime value in a niche market.

“I'm like, do you understand what that deal was?”

Innovative Partnerships and Integrations

50:10 to 52:00

Learn about the potential of partnerships and app integrations in business.

“You know, we're talking, all the wearables, you know, they're interested in our brand, what we sell, what we do in recovery.”

Co-Marketing Campaigns That Work

52:00 to 54:40

Understand how to execute effective co-marketing campaigns without large budgets.

“And then it's like a crossover of a customer base.”

Equity Crowdfunding Success

54:40 to 56:00

Discover the benefits of equity crowdfunding and engaging customers as investors.

“You know, people are excited to kind of work with you.”

Engaging the Customer Base through Investment

56:00 to 57:20

Learn how involving customers in investment can enhance their connection to a brand.

“And we were, didn't really, I was like, yeah, it'd be super cool.”

Reflections on Customer Impact

57:20 to 58:30

Explore the powerful stories and connections that arise from customer feedback.

“Yeah, it was a lot of work into what goes into bringing that process to life because it's a different route.”

Key Advice for DTC Founders

58:30 to 1:00:00

Gain insightful advice on financial planning and managing debt for e-commerce success.

“I would say you should be careful with debt.”
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Transcript

Automatic transcript. May contain errors.

0:01Hey, Founder Fam. Before we jump in, I want to take a quick moment to talk about our sponsor, OmniSend, the email marketing and SMS platform built specifically for e-commerce founders. We've been recommending OmniSend to founder students and members of our platform for a while now because it just works. So whether you're launching your first store or you're scaling it to seven figures, it really helps you automate your marketing and get results. And did you know, on average, OmniSend customers make$79 for every$1 they spend, which is an insanely good return on investment. And if you're already on another platform, here's the thing.

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1:20In this conversation, they're going to reveal how they sold$5 ,000 products online before owning a single unit of inventory, the genius and slightly insane gifting strategy that put their cold plunges in front of Andrew Heumann and Tony Hawk for free, and the silent lead time mistake that quietly cost them$20 million in sales. So if you're building a high-ticket e-com brand, this one is an absolute masterclass and proof you don't need millions to build millions.

1:49hear the stories learn the proven methods and accelerate your growth and future through entrepreneurship welcome to the founder podcast with nathan chan

2:03hey i have a quick ask if you're loving these episodes leaving a quick review is honestly the best way to support us it helps the show grow and means we can keep bringing you the founder stories and insights you tune in for. Please share it with a friend. Thank you so much. Now, let's get into it. Ryan and Michael, welcome to the show. As we shared, this has been a few months in the making. I've followed what you guys have been doing for quite some time now. And, you know, you both went from operating closed float spas during 2020 in the pandemic to building cold plungers and you've built this incredible brand from your garage.

2:43You've scaled to over 200 million in cumulative revenue today. So I want to hear like, what was the exact moment each of you guys realized, you know, the hundred dollar retrofitted bathtub was going to completely disrupt the global wellness industry? Well, disrupts like a very generous word. But I mean, yeah, we've had, i think well there was one i mean the first moment i remember we turned the website on and we had a sale and so this was like at the time it was like a four thousand dollar cold plunge and i was living in an rv at the time because the float spas were closed so i had like sold all my stuff to move into our rv we launched this company and we turned the our shopify store on and we have a we have a sale in the first like hour no marketing we're like who even knows that we have a website right now uh that was like one moment of just like not that we were going to go be some company doing over 200 million rev it was more of like it's good signal great signal like uh that there was wow someone will buy a cold plunge so that was like right out of the gate yep yeah i thought like one of the early bfc we didn't even do bfcm until like we're like oh we should do like a black friday deal i think it was like our third black friday in business we finally caught on and we did a deal you know we hired someone who's been an e-comm and it was just nuts you know e-commerce people know like and we're each tub is like five thousand dollars so it's not like oh cool we sold a headband it's like boom boom boom boom and you watch the map and you're just like you know we're probably 3xing our projections or maybe four or five I don't even remember but just like bananas you know just get goosebumps thinking about it and it was like from that year and the next year it's like it's like uh appointment watching just to like turn on Shopify and watch the orders flow through so that was mine yeah so let's talk about kind of how you came up with the concept because you know you had float spas and that takes a lot of upfront capital to open up a float spa it's you know 250 to 400 000 in upfront capital which is basically like a lot of money up front in terms of cash flow management before you've even made a single dollar talk us through kind of that experience to then building and running you know a capital intensive service-based business to then you know selling a higher ticket product through the internet and shipping it and all that good stuff but people obviously buying it from you before you've even you know got the product yeah i think the float spas prepared us in some ways of like managing people and like certain just business fundamentals but completely opposite kind of businesses, right?

5:46Like the float spas, like you're dumping the 400K into it and then you get open. And at that point, like me and Ryan had the same business and you just worked the front desk. And like people come in, you're getting cash in the moment. And at the end of the month, you kind of like see where the bank account's at and you kind of know where the business is at. And cashflow positive kind of day one, at least for ours, you know? and uh you know this inventory heavy business is really complicated you know accrual accounting right like buying inventory four months ahead of time and having to really demand plan very well like every october for the first i don't know five years we would be like doing great obviously and out of money you know like going into it's just it's just crazy hard i didn't i didn't understand that this is kind of where I was coming from at the time of like such a lack of experience of the e-commerce inventory heavy I didn't really know the difference between a p &l and cash flow into what that is it's like I can have a p &l looking great but our bank accounts zero um you know and managing through that and like you know and other times oh great we got a bunch of money in the bank but we have no inventory and that's our most valuable asset and we are running this long lead time and that's having an impact on the business so you know that was like a quick learn into the differences between those and then you know looking at how are we forecasting this business how are we you know the impact of being off either way of of you know sales too light on sales or too heavy um so that was like i think i think for both of us was probably our biggest like hard knocks early on in the business that created a lot of different friction within the business at different times.

7:38Where the float center was like, yeah, it's a big chunk to open. But once you're open, it's like a very straightforward business. I got payroll two times a month. I got a credit card payment once a month. And then I got rent and I got four payments. And then I just manage around that. And what I started beginning, the end kind of tells me what my business is. We're a month, the bank account at the end of the month in our current business means nothing. And so I think, you know, for us, we are a lot, we had to learn a ton there, took multiple hires, the right people to come in, especially at the scale that we were moving quickly at the pace that we were going.

8:15So that, it just, that was probably our, you know, there's so many like downstream impacts that us being kind of behind the eight ball there created on the business in the first, in the early years. It's also just like incredibly hard. We went from 30 million one year to like 80 million the next, right? And that's like so incredibly challenging to navigate. So what did you guys do top line first year? First year was like three months in and we did like still sub a million, but it was like maybe 500K. The whole, the whole constant. No ads. No ads. Like there was no cost to the business. We were in a garage.

8:53You know, we were hand delivering ourselves. there's literally gas in mike's van and uh you know we'd buy the parts it was very simple like we would put the money in to buy enough for one we'd sell that one we oh now we can go buy parts for two and we'd buy parts for two and then we'd sell and we just we had like a six to eight week eight week lead time in that first year so it's a very like manageable it was stressful like we're really no clue we're you know we're cutting pvc pipe in the in the garage but delivering it but it was very, uh, you know, we had good constraints around the business.

9:31Um, so first year was like sub a million, but that was like three to four months of it. And then, and then year one, the first bull year was 2021. I remember early the fall, the 2021, I found a guy on Upwork from Portugal to run our Google ads. I was like, I think we should run some Google ads. What do you think, Ryan? Right. Good idea. And he was like literally on a call with him. He's literally like, Michael, I have been doing this for 15 years. I've never seen return on ad spend the way this is going. I was like, oh, okay, cool. Like we're doing something good here. This is great. That's so funny.

10:06That's crazy. That's a good one. So you said something really interesting. You said you were in your RV, Ryan, and you basically sold everything you had, the float spas, you couldn't run them. and you're kind of down. It sounds like you guys, like, I don't know about you, Michael, but it sounds like you guys were down to like your last dollar type stuff. And if plunged in work, like you didn't want to go there type thing, right? Would that be correct? Yeah, I wouldn't say it was like full last dollar. It was, that was my only income, was my float spas. They were closed. I had no clue what the future held.

10:47I had no backup whatsoever. So there was like an unknown of, I mean, the world was pretty unknown at that point. My only thought at that time was, okay, what can I control? What was my expenses? So let me sell everything. Let me get very clear. Let me get my RV payment less than my rent payment. And now I can kind of live. And I felt like that was something I was in control of at a time where control felt pretty fleeting. And I wasn't like I had made it big from the float spas. So yeah, it was kind of at a point of like, there's not a real big, there's no backup. plan right now um you know and that that was the time and equally like without those float spots closing like plunge doesn't come to life like we're not taking this step um no you know to start prototyping this in the garage so that was you know the greatest blessing that that happened yeah so at what point so you obviously guys were producing these yourself in the early days at what point did you start to manufacture in China or overseas or actually start to work through scale?

11:54Because what I was really excited to speak to you guys about is this idea of high ticket e-com, right? Where you can sell a product, like you said, never seen a ROAS, like you said, Michael, never seen a ROAS like what you're getting. And now more than ever, people are happy to buy a sauna or a ice bath or like hyperbaric chambers. Like this is where the wellness industry is going. And there's a lot of upfront costs for stock and there's a lot of shipping costs, but obviously the customer wears it. The logistics is a lot more heavier, but it's a lot, you know, and it is becoming competitive, but I'd say from a lower ticket it's a lot more it's a lot more competitive so at what point did you guys kind of go all right now we need to actually start getting other companies or manufacturers to help us build these things well we we still assemble in-house here in california so we'll you know we we eventually made our own custom design chiller and we have the custom acrylic tubs and we still you know mate those here, assemble them, test them.

13:08So we still do that. Um, there was kind of an evolution where I think literally for the first, whatever, I don't know how long were we buying just everything that we put on the tub, like on Amazon, it's like for a bit. And then we were like, well, we're, we're getting big. We should buy in bulk. So we found, I found someone in China who was making like an Ozonator and he started to basically kind of become our supply chain in China. So he found the people we were buying from on Amazon and found different versions of it. And, you know, they had engineering. So we started to kind of source things through him over time more and more.

13:44And so he would bulk buy and handle a lot of the supply chain stuff for us for a long time. And that relationship evolved to where he was like, well, let's build our own chiller. And we're like, what do you know about building chillers? And he was very impressive, hired engineers. They built out like a whole manufacturing space and we kind of um you know we had an engineer in-house at the time and we co-designed um you know our own custom chiller and the tub and um so yeah that was how that relationship evolved and um took took years to to get to the the culmination of that project was our all-in which when we launched the all-in was that in 23 october of 23 yeah um and the other products i mean everything was coming from china so we were starting to work direct with even the first what we would call our v1 or it's really our first generation products like they were like the the black chiller that was a hydroponic chiller like we were buying in bulk and that when that company literally became a cold plunge chilling company they were like doing hydroponics And then they, we started selling them with ours and it became the ultimate DIY purchase.

15:00That company like transformed to be like a Copeland Schilling company. So we were in China kind of from day one. But I think to Mike's point, like we really, when we co-designed that or when we designed that and launched that with the all in, that really took us into like, okay, now it's our product catalog. We own this. And then there's been an evolution of like how deep we've gone. Now we fully own the supply chain. We own every tool that is developing the product, but that's, you know, five and a half years in on the process. So it's been, you know, multiple generations of tools that we've gone through.

15:36So, you know, we now have multiple full-time employees in China. So it's taken us a very long time to like really understand that kind of global supply chain. The bathtub was a big win early on, like day one. And there was a, if you Googled acrylic bathtub, it would show up. This company called Vanity Art was there. And I clicked it. And they had a warehouse 30 minutes away. And so I just drove there in my van. And I was like, who's here? And they had like sample tubs and started talking to them. And that's where we first got our bathtub. So they would import them 30 minutes away. And then we would just cruise over with a truck and pick them up.

16:17And that was just kind of dumb luck, to be honest. It was pretty crazy. Yeah, we'd get like really base pricing or dented tubs early so we could prototype and we could fit one exactly in Mike's van. So they would just give us one and we could like, so that was like an early sourcing. And we did a lot of tubs. We actually scaled up decently with them, but then they couldn't really match what we were. And then that's when like 2020 or 2021, you know, global supply chain is just like chaotic. And that was like a crazy time when we were, thankfully we weren't that big yet. yet. And we just, it wasn't like, I couldn't imagine if we were today dealing with that kind of issue.

16:56I mean, it's, it's totally different at that time. It was just like, we didn't, tubs were stuck for four weeks in the port and it was, it was stressful, but we weren't even that big of a company. Um, so it wasn't that big of a hurdle for us, but that was, uh, you know, we had to, we had to adjust pretty quickly. And one of probably the biggest global supply chain crisis that's happened in you know a generation yeah so what i'm hearing is what's been unique about you guys is while you are selling a high ticket product you're not you're assembling a lot of it for a long time yourselves putting it together and making it to order somewhat which then allows you to not have to go and buy straight from china you know let's just say you want to sell start selling saunas you're not going to put them together yourself you're going to buy them from China and then you have to ship them and all this kind of stuff.

17:49So it takes a little bit of complexity and helps a little bit with cash flow. I first started hearing about this concept of cold plunging, I'd say around COVID with Wim Hof. And yeah, I don't know how or what, but it really started to become a cultural movement and shift of doing a cold plunge, doing an ice bath. You know, ice baths have always been a thing, but like actually doing like two minutes in a plunge was a thing. And then I remember even during COVID myself, I bought a sauna. So I can imagine things really kind of took off for you guys, especially kind of 2021 coming out of the lockdowns, all of that kind of stuff.

18:37So I'm curious around, I guess, at what point did it become like, all right, we need to build a team, we need help? Because it sounds like a lot of the growth was quite organic because cold plunging and doing ice baths has become a popularized thing. yeah i mean we we hired i mean first two months was just mike and i but then it was like we started hiring pretty quick people that could build like hey we're getting orders we just need someone in the shop that is handy and can do and build these things and then we started like okay now let's get someone on the phones and we built it because we weren't like a very business planned company we weren't like, Hey, we are projecting to do 10 million next year, 20 of the year.

19:29Like we had, we were definitely taking it day by day. So we were just kind of like, we need someone answering the phone. I can go do some marketing stuff. We were just kind of figuring out the positions there. But I think that was, I mean, I look back at you want some of our lessons. It's like the first year to two years, we still had no clue how big this thing was going to be. And I think it was like, we didn't think big enough into the hires we should have gone and made and really like really nailed an operations person. Like we're just kind of winging it early on of like, hey, let's get a Google sheet together and kind of put the orders in and we'll figure it out as opposed to someone that really had some background to be like, hey, this is the process and this is the system of how you guys are going to build this.

20:10We didn't know that. It took us, you know, wasn't probably until our second, third year in and we're like, wow, we actually, this thing's not slowing down. So yeah, I mean, early, we started hiring the original question out of the gate. but it was just very like practical positions, customer support, someone to answer the phone, someone to take a sale, someone to be there for FedEx and package the unit up and ship it out. And if you run like a high ticket DTC brand, how do you balance between phone call versus purchase online because it is a higher ticket product and what do you drive towards?

20:47I think you want to, the optimal is people check out on the site. So I think the way we always just by default, like thought about our website was just like, how clearly can we give people all of the information, any question we ever get, let's make sure it's on the website somewhere clear to find. And I think that really helped us. And then you have the phone there for the people that are like, hey, are you guys real? This thing's five grand. I have a few questions. uh so we close like almost half of our orders through like an sms or a phone call um so we you know we're kind of neutral i guess like i guess if everyone could buy online that's great but it's not realistic with a product like ours so i think every product's probably different but i think you want to you want to make sure people get all the information yeah it's interesting it's it's i think i mean we really went off of uh tesla gave us a really good model early on of like you know a framework of like wow a car can be purchased online and i you know i bought one i was like this was awesome a great experience so i think it kind of broke especially me like how this can be done so we modeled some of that even like the checkout functionality and how simple it was um through there and i think our customers evolved over the time of like yeah early on people wanted to talk because we were so new of course they want to get to know us and then i think we went super e-com like a lot of people didn't want to talk to us i think now we've gone back more to like a concierge experience and there's always going to be someone that just like i know what i want i'm going to check out we're always trying to optimize for them and you know we have a we've really built out a good funnel process for someone that's entering in from an ad set all the way down to you know a concierge sms phone call that someone can have high touch um for 10k you know if someone's spending five, eight,$10 ,000, you know, you're getting a good range of people and how they're going to want to do it.

22:46So if you were to start again online today, run a Facebook ad, you would still go straight, kind of give the option D to C, but then there would be in a separate call to action, have questions and you know, yeah, you would still split it. For sure. Yeah. Cause different, different strokes for different folks. People want a different experience. I think in the marketing, I think it's key. We really leaned into, you know, us being on social, showing the warehouse. Like I would do these nerd out with Mike videos, like talking about how we build the tubs and look at the insulation and just like how much transparency can we provide that?

23:25Cause we're genuinely doing the hard thing. Like we're building these by hand. Like we're genuinely trying to get these out on time and just like getting that out there as much as possible, people are more willing to like, Hey, these guys are real. They care. Look, I see all these videos of them. Like I'm willing to make the purchase. I think that made a difference. Yeah. Got you. Okay. So one thing that was interesting as well to me is you bought the domain on GoDaddy for$10, thecoldplunge.com. Now, obviously over time, you guys have got the plunge.com domain. I've gone through that exercise.

23:59Founder used to be foundermag.com and then I eventually bought foundermag.com. The guy, funnily enough, that owned the foundermag.com domain didn't own the trademark. So when I launched, I launched with the name was Founder, but had Foundermag. And then funnily enough, he wanted to buy the whole business. He reached out to me and then it took a couple of years to convince him to sell me the domain it cost$75 ,000 us and I broke it up into a payment plan for 12 months I'm glad I did it talk us through can you share what can you share about the plunge domain how like because you guys are going to a really good job with your brand we yeah so I mean of course we wanted plunge that was the brand name and it was like then we bought the coldplunge.com and it was so confusing for people everyone called us the cold plunge like no one knew what our name was and it was this classic Like no matter how much we said, Hey, we're plunge.

24:55We had employees not even like saying the right name. I was like, okay, something's off here. And so then plunge.com was owned by the jazz band out of new Orleans called, uh, plunge the jazz band. So Mike's hitting them up early on. Which was like, it felt lucky. Cause it's like a really old, like site from 1999. They had no, no record out for 15 years. Like, cool. We're going to snatch this up. Give this guy a few grand. And we would send him custom, like Facebook message him. We found him on Facebook Messenger. We shot a genuine like selfie video, like, dog, we just started this company. Like, we want to buy your domain.

25:32Like, we'll give you like five grand or something. We went five. I think we got up to 10 grand. We were like, that was kind of a lot of money for us. And he, you know, I think we offered even some other, something for their band. We were going to buy them. We were just trying. And then he just went silent. Like, he was kind of responding to us. And then he just went silent. and we're like, okay, I don't know, maybe we rubbed in the wrong way or whatever. And he, he just disappeared. And then all of a sudden, you know, I don't know if you dealt with this too. It's the domain broker pops up and he starts, you know, he's like, okay, guys, I, I, I've committed, I've talked to the band and they're wanting to sell or they're open to selling for the right price.

26:11And then it's like this whole game of like this broker's in the middle, who's literally winning either way and so it's like we're kind of negotiating in the most like bizarre format um and so we ended up uh we ended up buying it from the band in 2023 24 beginning of 24 i don't know yeah but we ended up getting the domain um which has been huge for us to get end up getting the trademark because our you know plunge is less of a you know really complicated challenging trademark to get um i never thought we were gonna get the trademark like lawyers didn't think anyway we got the trademark that was that was huge that was a big win and we we paid 250k yeah there's not calm yeah pretty penny so yeah it's one of those i look back it's like i don't know if we it was such a bizarre like i you know at the time i was like oh we got them down because it started like a million bucks or something i'm not paying a million bucks thing um but looking back of what we've gotten from it with the trademark it's like such a worthy you know it did flip people would call us our actual name yeah it really changed it yeah look i can tell you my story which you'll find interesting i um to the guy that i bought it off he owns a lot of strong domains and he's got he's got a lot of successful businesses and I knew, same as you guys, that the more my company grew, the more the price would go up.

27:41Founder without the E, it's only valuable to me, right? Because I had the brand founder without the E. So I tried to get on it pretty quickly, but then it kind of dragged out over time and I kept, same as you guys, kept chipping away. And I actually engaged somebody who was a domain broker and a specialist in acquiring assets like that helped me with all sorts of different assets under founder. And I cleaned it all up. So we have everything founder. And she, we were going up and back on email with the owner and she was advising me and it didn't look like anything was going to happen. And she said to me, Nathan, say this and say, and what she told me to say is just a few lines, just one liner.

28:28What's it going to take to get the deal done?

28:36and when I'm doing deals, I actually use that now because sometimes you just can go direct and then somebody will state exactly what they want and then, okay, I'll give you a price, you give me your terms and then I split it up. So that's how I got there in the end. But yeah, similar type story. 75, did he come back with 75 and that was the number? Yeah, and it started same as you guys, super high. Yeah. Didn't start a million though Because he knew I would be able to afford it. He was early days founder. Even now, I don't know if I'd pay a million bucks for the founder domain. We probably overpaid a little bit.

29:09I think we overpaid. We kind of knew we were. It was even, I even remember, I remember being proud because I saved us 50K. Because it was like, there were like 300Ks the final. And I was just like, and we were like crushing it. And so we're like, let's just get this done and move on. And I was finally just like 250K, that's it. And they're like, cool, we'll take it. And I was like, yes, we just saved$50 ,000. Guys, guys, guys, I think you got a good deal. I think it was well worth it because think, how much do you spend on Facebook ads right now per month? $300 ,000. There you go. One month. Exactly.

29:41Right. So, yeah. But anyways, great story. Thank you for sharing. Something else you guys did really well early days was social proof. You did a tour. You personally delivered free units to influential figures in the wellness space. Tony Hawk, Andrew Huberman, Aubrey Marcus, Rich Roll. That must have been massive. How did you even get in touch with them? Talk us through that piece. Aubrey was our first one. And that was, you know, we're still in the garage. Mike, Aubrey does an Instagram live. Mike, he's in a chest freezer. Mike pings him, does a comment. Hey, looks like you need an upgrade. Aubrey responds, says, hey, are you serious?

30:28And direct message us. And it says, hey, come out to Austin and deliver one. And so we're like, two weeks later, it was the first unit we ever shipped in the history of the company. Had no clue how to package these things. I remember, I didn't even know how to call a truck to come pick it up. It was like, you know, I didn't even know what the process went in. The box we bought was supposed to go horizontal. We bought it vertical. We somehow taped it all together and we shipped it up and that was the first one and then you know what how did it really come from there was it intros yeah we were kind of like hey like who let's gift gift one of these to one of your buddies and uh who he gifted us to wolf wolfman uh yeah wolfman jason ellis andrew huberman where did andrew because andrew was kind of the the aubrey was first but Andrew got into our sphere he was because he had just moved uh launched the pod um and so he was kind of early days of Andrew he hadn't become what he is today and so he was right there and he kind of I forget where that intro was made but it was very organic and he was basically like come on down and we'll meet and you know we hit it off with him and had a really good relationship and just had a very like like we never really had a paid relationship with him um he had one of his protocols he put to our website shouted us out on the podcast and it was all super organic and then from there it was kind of like he thought it would be cool to like why get you in contact with tony hawk like tony hawk was cool to him so if andrew could gift a cold plunge to tony hawk like andrew is now cool in tony's eyes and so they were all like kind of playing it this way and so you know it allowed us to be we obviously turned it into a content time and uh you know rented the u-haul took it down um and so for uh for me it was like a you know dream come true to kind of sit down and talk with these people and feel like i'm bringing some value in their life and um they were super appreciative it was just you know one of those things that was just kind of a pretty magical magical run there yeah yeah yeah it's it's crazy um because i remember seeing some of that stuff behind the scenes.

32:37So another question, and this will be powerful for anyone that wants to get into high ticket D to C. So during your hyper growth phase, you guys pretty much manage cashflow by enforcing effectively a decent length lead time and having customers to prepay to fund raw materials, et cetera. And of course it made sense because you guys are hand making the product a lot of it and putting it together as well at what revenue milestone did you guys to decide to transition away from the prepayment model to holding inventory we couldn't even it wasn't even like i think for a while we kind of like wanted to get there and then the sales would just like fly past you know like 2x what we thought that month you know what i mean and we're like shoot well i guess we're not chipping into the lead time again so that happened for quite a while and then there was one was it the 2023 going into that black friday yeah we made a really big effort we had a whole team meeting and i was like look real companies don't have lead times like we're working overtime we're getting this lead time down we're getting it to people by christmas and yeah we really really made the effort and we were able i mean we had such growth so we were able to tap in we used a lot of wayflyer some of those other like you know um debt structures there that was you know worked for us into what the business was because we were growing so we could do it uh but that was like 2023 was that big moment where we were like let's get to inventory now it's like it pencils so much for us to like obviously a conversion rate driver for us to have inventory um it's also much better unit economics for us because we can get our distribution site set up.

34:25We get our shipping costs down. We're way more strategic in like the shipping. At the time, it was more of just like, we just want product that we can, when you buy it, you get it. And we thought that was such like, it was just a big like step for us as a business to really kind of level up and kind of be the main player in the space. So can you give an estimate around where the revenue from that transition 20, 30 mil, like 10, 40 feet, like... Yeah, we were somewhere in that range. I mean, probably 50, 60 at that time run rate. 2023, what did we do? Yeah, we did 80, like total, but I was just thinking of like that when that was in the summer.

35:12So we were... Yeah. I mean, it was a substantial pretty big revenue run. And that was like, we were, team was working overtime. We were doing swing shifts. It was like, we were stocking up with as much inventory as we could, get them built and get ready to ship. So, but yeah, definitely a bigger impact on, you know, cash. That's a, that was the big trade-off where we went into that, where we had had such a good lead time that I don't think we have felt the full impact of cashflow management of inventory. And then that was the time where I was like, oh, this is now a totally different business that we're needing to manage.

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35:55So that brought on a whole new level of complexity and challenges and pressures within the business. Yeah. And you said something interesting I have to ask. You said that it changed conversion rate. Can you share how much buy or roughly? Well, it's tough to compare the early days to now because the mark we were so we were really the only game in town so it's kind of like if you wanted a cold plunge you bought from us so our conversion rate it's like our metrics don't even really it's not apples to apples it's more of like now we definitely know you know when products at let's just take the cold plunge when it's over two weeks there's going to be an impact too you can get it you know it's a week of um so we kind of we've tested into we did an MMM study that showed we had lost what like wasn't like 20 million dollars of sales because of the lead time from the years um yeah so it's obviously you know having the product click and buy versus waiting eight weeks it's you're just going to lose people there's there's competition other choices so and now it's I think to that point even more because the markets become more mature and there's a lot more competitors out there it's like to have product in stock is um you know if you don't got it that day and someone wants that cold plunge in a week there there are other places they can go they can go get that yeah i think amazon has trained people very well to expect things yesterday uh i don't i used to run a d2c brand i don't anymore i sold it um but i never forget when we started one of the ways we did it for cash flow purposes fully bootstrapped was produced the product in China and then used a warehouse in China, like a 3PL in China.

37:41And they had really low order quantities. So even when we started, we could use them. We still did pick and pack ourselves and sent it out from Australia, but we still use them. And the lead time was like two weeks to get the product to people from China. And eventually when we got a 3PL it was crazy i saw the conversion rate just almost double overnight because we could get the product to people in like two three days if you're in the u.s or like in yeah australia wasn't too bad because we could do local but like in the u.s canada uh uk like getting it to people in a couple a couple of days versus a couple of weeks definitely made a difference for us so i saw it and it's something people don't really talk about that much yeah it's it's a it's i mean And as a shopper for myself, I just think of myself like I, you know, seven to 10 days, I think you can get away with.

38:37I think like I don't, if I want the product, unless it's absolute, like it's a unique one, I eat it overnight. I think you can get away with seven to 10. But anything outside of that, I mean, you're going to start losing people. They're going to start falling off. All right. So let's switch gears and talk about Shark Tank. So you guys had four sharks bidding. You went on and you asked for 1.2 mil at a 24 mil valuation and you shook hands with Robert Herjavec, who's a previous guest of our show, on a$2.4 million deal,$1.2 million in equity plus$1.2 million in a loan for 12%. That never went ahead.

39:22We have interviewed previous Shark Tank guests, even the guy that created Ring, which, you know, that's a pretty famous one. They fumbled there. I think that's like the biggest one that didn't happen. So a lot of the deals don't go ahead. But what happened with you guys? What happened? Yeah, so we did the deal on the show. And, you know, it's really a handshake agreement. And then you obviously go off and you do diligence. So the framework of the deal is where you're going to start negotiating. Every shark has a little bit different of a team. Like, you know, Mark has a team on site and they're coming to your trailer after.

40:01Robert didn't have a team. So we just, like, we'll be in communication with you. And we didn't, obviously, we're head down building this business. We didn't hear from Robert for months. And, you know, we were kind of like reaching out to Shark Tank. Like, is Robert going to reach out? What's going on? Granted, we're growing. So it's not like we're like on the phone, like we need this 1.2. We're kind of just moving and grooving. And then his CFO reached out. We started kind of going back and forth on, you know, numbers and the books. And frankly, our books were like, not in a, they weren't great books.

40:36Like we were trying to get cold plungers out the door. That wasn't really where our focus was at the time. And so I think they had some questions and we were kind of like we're growing we're you know we didn't have a good controller to answer the questions we were trying to answer them and then it just sort of like the communication went stale and he clearly didn't want he never got on the phone with us right he never like pushed to get a deal done and if if he had like i think we would have done it but we didn't feel like chasing chasing the deal right it was kind of a win-win at the time like we were kind of like we kept growing since the show because when the show aired we didn't or when the we went on the show to film it wasn't for like another 10 months that it aired so we were like growing consistently and so we ended up uh you know it's kind of the best of both world we still got to air because that's always the thing they're kind of they're kind of flexing that on you like hey if you don't take the deal or certain things if you don't happen you might not air so you're always kind of like at least for our end And we're like trying to be totally honest about what's happening and making sure, hey, we're trying to get this deal done.

41:44Well, we got the airing happen. Robert ends up going on the Ellen show saying we're partners or he's going to give a cold plunge to the Jonas Brothers. So we got like this like big PR moment from it. So we're like, it's kind of the best of every world right now. And then we actually never heard from Robert after we gave him a hug on stage. Yeah, you know, you're not the first to say that because we have Shark Tank in Australia. It's a little bit of a different model as well. But yeah, you're not the first to say that, that you never hear from or you never meet and it just never happens. A lot of the deals don't go through.

42:19That's common knowledge that a lot don't go through. Yeah, I think it's, I mean, I've heard like 15 % to 20 % actually on the back end go. I don't know if that's full fact, but that's kind of what I've heard. Yeah. I tried to get on Shark Tank early days founder. I got to the final stages and the producers said, you know, so I started founder on the side while I was in my day job. And then it took me about 14 months to go full time on it. Just started as a magazine and eventually pod and all these other things. And then I went full time on it and Shark Tank was coming to Australia. and I applied.

43:04They called me up and said they'd love me to come in. I came in and the producers, there was like three of them and they had this big camera on me and they got me to pitch and they said, yeah, look, I thought I smashed it. And they're like, yeah, this is amazing. Like whatever happens from here, like you're doing an exceptional job. It's so cool what you've built with Founder. And then kept following up, following up. And then eventually I got an email saying, you know, you're not accepted. Like, thank you very much. and uh i i was always i i was always worried you know i always used to think like what if you get a bad edit like you know like married at first sight like you go in you want the pr like that that's why everyone does marry at first sight right like i i think that's what it looks like and then you get a bad edit and you see with this with shark tank like i know someone that got a really bad edit and they made him good they made good tv but he was the villain he was the one that you know was obnoxious and like insulting to the sharks and then he got death threats and like did you guys ever worry that you might get a bad edit or something might happen you know what's funny is the contract they have a sign for the for the show longest contract i've ever signed in my life i mean i'm talking hundreds of pages didn't read i mean i had to go get my tattoo two artists to sign off on allowing me to go on stage.

44:24So they wouldn't sue shark tank for their art on the show. I mean, that was to the diligence that they were doing, but I remember I was scrolling through and it was the longest thing. Didn't read a word except I stopped somewhere mid, like the funniest place. I just like, what is this saying? And I just looked in the one line I read. It was, I acknowledge that there is the chance that I will be humiliated on public television. and it was like, I was just like, I'm not reading another word of this, like scroll to the bottom, I'm signing. So to your question of, did I, yes, it was very much in the back of my mind of like, this could be a full on, uh, you know, this could be a, a terrible moment.

45:07Um, I think they have the psychologists on site that are coming to see your trailer pre and post. I mean, Mike has a pretty wild story where he almost forgot his lines right before. I couldn't think straight right before, you know, you're like right quiet on the set, you know, like the lights are on, you're standing in front of the door and you're, you know, you want to like go through the lines that we rehearsed. And my mind is just blank, you know, like nothing's in there. I don't even know my name. And so my instinct is just to like start dancing. I just want to like positive vibes. I just told myself, dude, just have fun.

45:42Just don't worry. Just have fun. I gave Ryan a big hug. I'm like, bro, let's just have fun. And then like all of a sudden I could think again and the doors opened and we walked up and everything came back, thankfully. I mean, it was the most hilarious moment. It's like, I mean, huge Sony, Sony Studios, huge set. I mean, there's a hundred people on the set. It's dead quiet. You're right in front of the doors and it's pulled quiet and you have one producer standing right in front of you. And I just looked to Mike and he's just dancing arms above his head. And, you know, Mike's sitting right now, he's 6 '6".

46:13So this big 6 '6 guy, and I'm like, what is he doing right? Like, we're about to walk out on Shark Tank, and this guy come to find out after, he's like, dude, I forgot my lines. Like, I just, I had to move through it. So, you know, once the doors opened, I think it worked out really, really well for us. But, yeah, it's, the other weird piece, too, that I would just, like, it was the most adrenaline-filled experience for me when you're not, Like I was, I was so tired coming off the set and they said that they're like, if you're not exhausted walking off this set, you didn't do this right. And I didn't really understand it before when they said it.

46:50And afterward, when they're doing the post interviews and the, I literally couldn't, I couldn't think straight. I couldn't talk. And it's like the adrenaline is so heavy and you're at, you know, we're actually out there for about 45 minutes on the, our set was about 40 minutes. And I remember what was going on for me. I had crazy adrenaline and it can go like super negative or super positive. Right. And like lock you in, which we felt on stage. Once we started, it was like, oh, you guys know nothing about our business. And that's all we think about. So like we got this. It was fun. And then it, but it occurs to wear off.

47:25And then it's like almost like a bad trip where I'm like, oh my God, I am negotiating my company in front of these on television. And I don't even understand what their offers are. I remember like, it was like, I list as wild. Like, am I about to like sell my company like a bad deal? And it's like, I got to get off this set. Where's the eject? Yeah, exactly. And so that's when I was like, there was a moment that we didn't catch the edit where I was like, can we go talk offline? They're like, yeah, take a moment. And I go to Mike. I'm like, do you understand what that deal was? He's like, I don't, I don't understand it.

47:56And I was like, okay, me either. And we went back out. And then finally, Robert hits, he actually hit the number that we said we would say yes to if it happened. And I remember when he said yes, I was just like, I didn't even look to Mike. I was like, yes, we're out of here. Yeah. We agree. Yeah. Yeah. It's like a sales call. It is so life changing and you have to make a decision. Yeah, exactly. Usually it's on email or you're going back and forth and it's months and you're talking about it. It's like, oh my God, I am, you know, I got Mark Cuban sitting right there, Mr. Wonderful yelling in my ear.

48:30It's like, man, this is, but what a cool experience. What a fun, unique experience. Yeah, no, it's pretty crazy when you think about it, how you've broken it down like that. So, all right, a few more things I want to go through with you guys. This has been great. So first and foremost, I want to talk about the LTV piece on a$5 ,000 product. You know, what is specifically moving the needle on LTV for you guys and what advice would you give to founders? we have it like for us like for an LTV we we have you know add-on our products take accessories and maintenance items so that there is some value there that add to it but I think where we've really seen it is from our you know product development adding new products that are adjacent that we can tap into the current as opposed to always acquiring a new customer we can resell to the current customers obviously a cold plunge isn't something you buy every year so how do we that's definitely one of the challenges of the businesses of you got to acquire new customers but then how do we tap into the current one so I think to me that's probably the best routes we've done on LTV yeah I mean oddly enough people you'd be surprised how many people buy a second and third cold plunge for their for all their homes you know that was something we didn't expect we invented the the cold plunge basin that was like a pretty clutch kind of add-on and then like extended warranties are a big piece you know the filters and the maintenance stuff it's like that's part of it but compared to the the price of the product it doesn't really make a huge meaningful difference so i think it's what ryan said getting into more adjacent categories we just launched our you know pro gen 2 chiller have an upgrade kit to everyone from like our first generation units they can go to i don't think we've really proven that model that everyone's going to jump to that but trying to think through okay we have this customer base of you know 40 45 000 customers um how do we tap back into that like groups that are have spent a lot of money you know they like that's that's a core group they've all spent five ten thousand dollars with us um how do we go uh you know tap back in i think for us it's product development's probably the the most obvious way that ltv's improved for us yeah okay um app integrations what's the plans there with things like whoop and aura just had a call today dude you don't even know about yeah tell me more it's good it'll be a google called google calls had a call to google today they want to do a big deal breaking breaking on the show opportunity of the google they have the new like whoop like band And so we've worked with, we've done Whoop Band kind of partnership giveaways.

51:20You know, we're talking, all the wearables, you know, they're interested in our brand, what we sell, what we do in recovery. That's like a big part of what they do. So we've talked with a lot of groups, you know, we're doing a big partnership with Brian Johnson and Blueprint. They have their own app. So we're integrating our apps there. And then, yeah, we'll see whether it's Whoop or Google. but we do want to get you know a partnership where you buy a plunge or a sauna and it comes with the wearable and then it integrates into our app and into something like google health or whoop and um yeah so there's opportunities there i think we'll we'll figure out but um the app's been huge we you know we've really proud of the app and what we developed um you know we have like protocols uh that does like eco mode so like power saving um you can schedule your plunge and your sauna sessions and stuff like that so um yeah i think that's that stuff's coming yeah that's um that's really cool and like when you talk about partnerships you guys have done excuse me i was gonna say when you talk about partnerships you guys have done some really cool ones like liquid death you did a co-marketing crossfit you did a co-marketing like you do a lot of zero spend brand partnerships um can you talk us about the playbook there for like a joint marketing campaign that actually converts moves without relying on meta as an example well the liquid death was not a zero spend campaign that was we actually created a custom a custom cold plunge for them yeah that was a that was a high ticket that was uh debatable how how i mean it's an interesting one it's one a lot of people talk about yeah but from a revenue standpoint was not uh not a lot of people wanted to buy a uh liquid death can cold plunge um it's a brand plague who would have thought um yeah but uh you know for the partnerships wise it's like i think we've tried like a couple things that we look at is like first like who are they fun people to work with that's like step one like our our team's like fun in like Like, do we feel like we can integrate well and do something cool?

53:31And then it's like a crossover of a customer base. Like, is it a category? Is it a group that we think could be interested and be exposed to cold plunging or sauna or wellness? Or maybe they are kind of like adjacent category. So those are the kind of things we look at. And then there's, you know, what is the goal of the campaign? Is it emails? Is it, you know, collecting emails? Is it reach from their email lists and getting that over? You know, obviously love sales. Like, is it a sales driven campaign? So we've done a few different ones. Like actually one of our, we had a really successful one with TRX randomly and did like their customer base worked really well with ours.

54:15And it was around just kind of like fitness gear meets recovery. And, you know, we do, we giveaways tend to work really, really well for us on that. So then we're in just basically a product cost. and then the time from the team kind of co-branding. When the product's 10K, you know, or we do like an ultimate giveaway of like, you know, Plunge and Asana, like you can, you kind of have some weight to throw around in a partnership. Like, hey, we're going to give this product up. You know, people are excited to kind of work with you. And then, yeah, some have worked great. Some, it's hard to predict, you know, how they're going to go, but the giveaway tends to work pretty well.

54:50Yeah, that's really cool. And one thing I'd love to talk to you about, We've got to work towards wrapping quickly, but you guys, you know, you bootstrapped to 200 mil, like super impressive, high intensive cashflow based business. Like you said, you've done things like Wayflyer, you know, cashflow based financing. But then also in early 2025, you opened your cap table and did an equity based crowdfunding round through WeFunder and you raised 1.3 million from your customer base in less than two weeks. why did you do that um and yeah talk us through that yeah so we had uh we had raised a a small safe right before that through some customers kind of celeb like just you know customers of the uh of the brand and so we were like yeah there's like a little bit more we want to fill here but early on i remember mike before we even knew that a community around was a thing And we had our customers were so engaged with us.

55:54And Mike was like, how cool would it be if like full circle, they ended up becoming like investors in the business. Like that was kind of like a thought. And we were, didn't really, I was like, yeah, it'd be super cool. I mean, I think our product would lend to that of like people investing a big amount of money into a product, having a transformative experience, and then ultimately investing in the biz. And then a couple of years go by, it's like, wow, this is a real thing. There's, you know, WeFunder's major platform we do it on. uh so that was always the seed and then 2025 came where it was like we are we're looking we're going to raise and this is the ultimate way to kind of engage our customer base let's build content around it let's do um you know there's sales that come from there you get a kind of a discount if you invest we were um i thought we could tell a really good story in a public forum and, you know, it was a very successful campaign.

56:48Yeah, the incoming reviews from people would invest and they can comment. And it was just amazing to see because it becomes, especially cold plunging, it just becomes a lifestyle thing and you're changing people's lives. They're part of the journey. We're obviously like founder forward and so they feel really connected to what we've created in this like industry that we kind of like sparked and people were excited to throw a few dollars at it and tell us how much it changed their life. We got so many incredible stories from that. That was a really, really fun experience to do. Yeah, it was a lot of work into what goes into bringing that process to life because it's a different route.

57:32You're bringing on a lot of people as opposed to a few. But it was super cool, super cool to hear. It was our... So at that point, you know, it's like, I, we still talk to customers and engage with customers, but you kind of get, as the company grows, we're further away. Some of it than what we were at the first where I'm taking every single phone call or I'm doing everything where this was this opportunity to kind of go back and be like, wow, you bought three years ago. And I had no clue this did this to your life. Like, and you know, and it was like, everyone was telling their stories. That was, it was just a good kind of like, man, a reminder of like, this is why we did this company.

58:09Yeah, no, that's cool. And it can be really powerful for community. I don't know if I'll ever do it, but the thought has crossed my mind for community and just really cool. But guys, this has been an amazing interview. I've had a ton of fun speaking with you. You've been so open and giving with your time, experience, lessons, what's working, what's not working. uh my final question for you guys is if you and i'd love to hear from each of you if you could leave one parting word of advice for a ddc founder that is watching this ecom founder what would it be and we can wrap there i mean if i just look back at myself at the this isn't like true words of wisdom per se of like get a very good fpna person early on in the business um understand your unit economics very very well and uh you know i think ai is great for more with forecasting and everything but get someone that can do um the financial planning because e-com is a complicated business it's hard um for inventory and cash flow and everything that goes into that so that's something i look back on like we hired that too late or later than I would have liked us to hire.

59:32So yeah, great answer. I would say you should be careful with debt. Debt is tough. If you have the opportunity to raise equity, do it. It's very tempting. We got into this like Wayflyer, you know, MCA type of debt early on and it kind of hampered us. I think we would have been in a much better spot. We were constantly stressed by having to pay back the debt. You know, we've tried to raise money. We've done that. But for a long time, trying to run on debt was just taxing. And so if you have the opportunity to go the equity route, I would definitely, definitely recommend it. Well, thank you so much, guys.

1:00:16Appreciate your time. Congratulations on all your success thus far. And I look forward to continuing to watch the journey. Awesome. Thanks, man. It was a blast. Yeah, I appreciate it. Hey, FounderFam. Thank you so much for tuning in today. And if you enjoyed this episode, please take the time to leave us a review and let us know what you think. This podcast is 100 % free. We work so hard to go out and find the most successful founders and entrepreneurs all around the globe. So your feedback helps us grow, improve, and even bring on more incredible guests and insights. So if you have a second, please take a moment and leave us a review.

1:00:52It really means a lot to me and the founder team. and make so much of a difference thank you again for listening and i'll catch you on the next episode

From the publisher

Ryan Duey was living in an RV with his float spas closed and no backup
plan when he and Michael Garrett built their first cold plunge from a
retrofitted $100 bathtub in a garage. They turned their Shopify store on
with zero marketing—and got a sale. What followed was one of the most
unlikely scaling stories in DTC history: $30 million to $80 million in a
single year, $250 million in cumulative revenue, four sharks bidding on
Shark Tank, and a category they essentially created from scratch—all
bootstrapped, all assembled in-house in California.

In this interview, the co-founders of Plunge break down the real cost of
scaling a high-ticket inventory business, why they lost an estimated
$20 million in revenue from lead times alone, and the organic influencer
strategy that built the brand before they ever ran a paid ad.

What you'll learn in this interview:
• How they got their first sale with zero marketing—and the Black Friday
that showed them how big this could get
• The cash flow trap every inventory-heavy founder hits: why a great
P&L and an empty bank account can exist at the same time
• How customer prepayments funded growth for years—and what forced the
switch to holding inventory
• Why long lead times cost Plunge an estimated $20 million in lost sales
• From buying parts on Amazon to co-designing a custom chiller in
China—the full supply chain evolution
• How a single Instagram comment to Aubrey Marcus started a chain of
organic gifting to Huberman, Tony Hawk, and Rich Roll
• The Shark Tank deal that never closed—and why they still got the PR,
the airing, and the exposure
• How they bought plunge.com from a New Orleans jazz band for $250K—and
why the trademark was the bigger win
• Why nearly half of all orders close through a phone call or SMS, not a
checkout button
• How they raised $1.3 million from their own customers in under two
weeks via Wefunder

If you're building a high-ticket DTC brand, navigating the brutal cash
flow realities of an inventory-heavy business, or trying to grow without
burning cash on paid ads before you're ready, this conversation will
fundamentally change how you think about scaling, supply chain, and what
it actually takes to build a category from a garage.

SAVE 50% ON OMNISEND FOR 3 MONTHS
Get 50% off your first 3 months of email and SMS marketing with Omnisend with the code FOUNDR50. Just head to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://your.omnisend.com/foundr⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ to get started.

WANT TO GROW YOUR BRAND WITH META ADS?
Join the Foundr Operators Waitlist → ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://foundr.com/operators⁠⁠⁠⁠⁠⁠⁠⁠⁠
HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER
Learn directly from 7, 8 & 9-figure founders inside Foundr+
Start your $1 trial → ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.foundr.com/startdollartrial⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING?
→ Starting from scratch? Apply here →
⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://foundr.com/pages/coaching-start-application⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
→ Already have a store? Apply here →
⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://foundr.com/pages/coaching-growth-application⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

CONNECT WITH NATHAN CHAN
Instagram → ⁠⁠⁠⁠⁠⁠https://www.instagram.com/nathanchan⁠⁠⁠⁠⁠⁠
LinkedIn → ⁠⁠⁠⁠⁠⁠https://www.linkedin.com/in/nathanhchan/⁠⁠⁠⁠⁠⁠

CONNECT WITH RYAN DUEY
Instagram → https://www.instagram.com/ryanaduey/
Website → https://plunge.com/

CONNECT WITH MICHAEL GARRETT
Instagram → https://www.instagram.com/michaelrgarrett/
Website → https://plunge.com/

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677: We Built a $250M Cold Plunge Brand - From a GarageThe Foundr Podcast with Nathan Chan · 1 h 1 min
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