I Lost Everything Twice...Then Made $26M in 18 Months (My First Million) | Ep 761

11 Sep 2024 · 54 min

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Podcast Episode Notes: "I Lost Everything Twice...Then Made $26M in 18 Months (My First Million) | Ep 761"

Podcast Details

  • Title: The Game with Alex Hormozi
  • Description: Insights on acquiring customers, enhancing profitability, retaining clients, and lessons learned from failures on the path to significant wealth.

Episode Overview In this episode, Alex Hormozi shares key insights from his experience transitioning from financial ruin to success, featuring excerpts from his interview on the "My First Million" podcast with Sam Parr and Shaan Puri.

Key Themes

Personal Journey

  • Initial Success: Alex discusses his early financial stability with five gyms generating $20,000 per month but feeling "hood rich".
  • Gym Launch Idea: Conceptualized a business model to help gyms increase memberships faster than building new locations.
  • First Launch Success: Generated $100,000 in cash within 21 days, leading to a partnership opportunity.

Setback and Learning

  • Partnership Issues: A partner took all the money from a successful launch, leaving Alex financially devastated.
  • Shift Back to Turnarounds: After losing everything, he returned to the original business model of gym turnarounds.
  • Funding Challenges: Faced significant financial constraints during holiday periods, leading to personal stress and reliance on credit.

Resilience and Adaptation

  • Innovative Solutions: Alex and his partner, Layla, pivoted to develop an online training program, leveraging Layla’s experience as a personal trainer.
  • Rapid Scaling: Shifted to a model where they taught gym owners how to run successful turnarounds independently, leading to rapid growth in revenue.

Financial Growth

  • Substantial Revenues: Discussed achieving $6.8 million in revenue within a year, followed by $26 million in the next.
  • Transformative Mindset: Emphasized the importance of relative change in wealth and the psychological effects of substantial financial growth.

Key Takeaways

Business Philosophy

  • The Value Equation: Understanding how to create value is crucial for pricing and conversion. Key components include:
  • Dream Outcome
  • Perceived Likelihood of Achievement
  • Time Delay
  • Effort and Sacrifice

Offer Optimization

  • Creating Irresistible Offers: The importance of crafting offers that minimize risks and maximize value for potential customers.
  • Using Scarcity and Urgency: Employing tactics to enhance the appeal of offers without resorting to discounting.

Operational Insights

  • Operationalizing Offers: The alignment of offers with operational capabilities to ensure consistency and fulfillment.
  • Focus on Efficiency: Leveraging attention and operational capabilities to scale businesses efficiently and effectively.

Conclusion Alex Hormozi’s journey underscores resilience in entrepreneurship, emphasizing adaptability and the importance of innovative thinking in overcoming obstacles. The discussion highlights the interplay between mindset, operational strategies, and financial growth in building successful businesses.

Additional Resources

  • Alex Hormozi's Social Media:
  • [LinkedIn](https://www.linkedin.com/in/alexanderhormozi)
  • [Instagram](https://www.instagram.com/hormozi/?hl=en)
  • [Facebook](https://www.facebook.com/alex.hormozi)
  • [YouTube](https://www.youtube.com/c/AlexHormozi)
  • [Twitter](https://twitter.com/AlexHormozi?s=20&t=J9vPh75tO3ow9xExYLsBDQ)
  • [Acquisition.com](https://www.acquisition.com/)

This episode serves as an inspiring narrative about resilience, learning from failures, and the relentless pursuit of success in business.

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Transcript

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0:00Hey guys, welcome back to the game. I was just recently a guest on My First Million. The podcast with Sam Parr and Sean Puri. And in this episode we talk about my journey going from broke to over 100 million. And if you have heard that journey, then feel free to skip a loser. So Layla and I had, so we started dating in April of 16. I immediately was like, hey, I've got this idea for this thing called gym launch. I want to go fly out to gyms and do turnarounds because I can like fill my gyms up faster than I can build them. By the way, context is at the time you owned a couple of gyms. I had five gyms when I met her.

0:33And the bank balance looked like what at the time? I was making like 20 grand a month. I know that. So I like, I don't remember what my savings were, but I was making like 20 grand a month in cash flow. and you're like, wait, five gyms? It's like, yeah, some of them weren't good. Some of them were, two corporate locations are a little smaller anyways. But I was like 25, 26. So like I was hood rich, you know, as far as I'm concerned. I could buy whatever I wanted. I could live where I wanted. You know, I could go out to eat, whatever. And so I started the turnaround business and I made$100 ,000 in cash in 21 days.

1:00And I was like, holy shit. I was like, this is awesome. And so I came back and she picked me up from the airport and I had this big stack of contracts. And I was like, hey, we can go on that date because I hadn't taken her on a date in three weeks and we'd seen each other every day. So it'd been like 21 days of hanging out and not one date. And so she said, you promised you'd take me on a date after you did this launch. And I was like, okay, okay. I was like, help me process these. So you process the contracts in 45 minutes. She saw it was a hundred grand. She was like, holy shit. The first question she asked is, is this legal?

1:27And I was like, yeah, it's legal. And she was like, all right, I'm in. And so she decided to join me. So we went out to the next launch together, a few more launches. And then one of the launch guys that I did, that I did really well, the one that I came back with the hundred grand for was like, Hey, let's partner. Like instead of, you know, you just doing these gyms and then walking away, let's just open new gyms. I'm a really good operator. I'll just open them behind you and run it. And then if you open up one or two gyms a month, you own 24 gyms instead of just like doing the service. And me being me, I was like, of course, money on the table.

1:55Why would I not do that? And the fact that he had been indicted for fraud, like it was a misunderstanding, whatever. And he was like, Hey, you know, you should sign all the leases for these new locations because I had a little run in like, no big deal. You should do it. And so I personally guarantee the lease and I put all the capital up because I'm 25 and don't know what I'm doing. And so of course, we don't know how this story goes. I launched it. I crushed it. I launched it. 376 new members, which for a CrossFit slash micro gym is massive to open up with. Then I wake up one morning and all the cash in the bank account's gone.

2:25And I was like, what the fuck? And I hit him up and I was like, dude, what's going on? He's like, oh, that was my half. And I was like, what do you mean your half? I was like, you just look all the money out he's like well i know you've been skimming and i was like what i was like i'm here what i'm here every time so i i came to him with all the bank accounts like every transaction highlighted and i was like hey let's go through this like i just want to make sure we're good and he threw it off the table he's i don't need to see that shit and i was like oh you okay god i now understand what happened like okay so i just got all my money stolen and right at when that it happened, I had decided to go all in on that business.

3:03So I sold my gyms and I put all that cash in that account. So the cash that I used to open the gym and the subsequent cash that came, all of that was pooled into one place, but that was what I had sold all my gyms for. And so when he emptied that, I had basically the five years I had built my gyms, I had nothing. And so that sucked. And so Layla was like, dust it off, forget the whole build and whatever. ever like, let's just go back to the turnaround model. Like you made money doing that. Like, let's do that. And I was like, all right, we'll do that. And so the next launch that's supposed to happen is in California.

3:35There's a guy who hits me up randomly on Instagram says, Hey, do you have work for me? I've got two, I've got a kid on the way and I've got a one-year-old. I need the money. And it just so happened. He lived 10 minutes away from the one gym that we were going to launch in the world. And so I was like, dude, do this launch for me. So he does a 100, he does 100 grand in sales in 28 days. And all of a sudden, though, as I'm like, normally, I know my deposits always hit on Tuesdays over the weekends. And so Tuesday hits and I'm like, there's no deposit. I'm like, we're processing the contracts like what's going on.

4:06I call up MindBody, which is the, you know, Heartland was the processor they integrated with at the time. And they put me, they give me the runaround and they're like, oh, it's a standard annual review. And I was like, okay. And no, no Wednesday, no Thursday, no Friday, no Saturday, then it's the weekend again. And then Tuesday comes back and no, deposit. And I was like, dude, what the fuck? So they said, no, you're still in the annual review. So I did it one more week and now it's Christmas Eve. And I had about 23 grand left after all the money was... It was basically my checking was what was left from all that other stuff.

4:37And so they got on the phone. I said, I'm not getting off. It's Christmas Eve. I need to pay my guys. What the hell? And they said, we're going to hold onto this for six months because it's a regular activity. Because I was processing these turnaround gyms through my brick and mortar location. I didn't know how processing works. I was flying into Calgary, Canada, doing a turnaround, running it through Huntington Beach, California for an in-person transaction. I didn't know how it worked. And so they were like, this is weird. We're going to hold onto the funds. And so I owed$22 ,000 in commissions for sales that I hadn't gotten paid for, for this guy who had the kids and the babies or whatever.

5:09And so I didn't want to give myself the idea that I could not pay him. And so I sent him the money. And so I had$1 ,000 left. It's Christmas. We're at Layla's family's house. I'm stressed the fuck out because I just lost all my money in the last two. I got the money stolen. And then my Hail Mary to save the day was the 100 grand new launch. I didn't get paid for that. I ended up just having to empty the small 20 grand that I had and had$1 ,000 left. She told six of her friends to quit their jobs to start that month on the 26th of December because that's going into New Year. So I could do it. I was like, let's do six gyms because that's logical.

5:43Go from one to six immediately since we're going to go all in. And so after I found out that I didn't have any money and I had$1 ,000 left and the ads were supposed to launch on the 26th and I was going to be spending$3 ,300 a day in advertising, hotels, rental car, per diems for the six sales guys that were her friends. And I had$1 ,000 in total. and so I you know we're sitting it like your parents are downstairs we're in like the the spare bedroom where like the grandkids are so there's like this little mini furniture everywhere are they like I'm sitting in a tiny chair and I was like hey um this could go horribly wrong and if you I said I wouldn't stay with me if I were you um I am a sinking ship right now And so in that moment, she grabbed my chin and she was like, I would sleep with you under a bridge if we came to that.

6:49And so I was like, all right. And honestly, I just kind of felt relief at the time. I can appreciate it more later. but you know she quit her job to join me doing these turnarounds and all she got to see besides the one that she did in the beginning was me just getting kicked in the nuts for like eight straight months and so the next day i said okay well i still had a hundred thousand dollar limit on my credit card from all my five gyms like amex hadn't updated the fact that i was broke and so i put 3300 a day on that credit card mind you with no way to process money And so I'm spending$3 ,300 a day of money I don't have with no way to process new money.

7:31And so I got porn, casino, and gambling processing that had 10 % reserves and 6%, 7 % processing fees. They were taking 17 % off the top, but I needed the cash. And so I got one turned on with a 50K limit. And I needed... I mean, I had 100K in costs. I needed$200 ,000. And they were like, well, if you do well, you get$50 ,000. And I got it only turned on three days before the end of January. So this whole time, I'm fronting$3 ,300 a day, and we're collecting these contracts with credit cards, and I'm not processing anything. And people are calling me like, hey, I haven't seen the money come out.

8:14Hey, what's going on? Are you guys going to run the card? We're like, yeah, yeah, we're getting to it. and uh and so three days before the end of january the first uh 50k uh processor hits and so i've run that in a day you know because i had so much so much backlog but he's like the good news is it's per month so on the first of february you can run another 50 so i ran 50 50 and that covered my 100 that went out the 3300 a day and then i got two more processors turned on at 50 50 and then and then i was able to to get out of it there's also another crash that happens after that, where I lost it all again three months later.

8:49But that was because all of the launches that we were doing, I had a new hole in my model, which is that I was selling and other people were delivering. And then they would tell the customers to refund and then sign up with them for half the price after we'd leave. So we'd sell a$500 challenge or whatever. And then we'd put 100 people in the location and they would just tell them all like, hey, refund with them, sign with me for 200 bucks. And I already fronted the cost for the hotel, the ad spend, the commissions, the sales guy, all that jazz. And so that's when I lost everything again. And that was probably the hardest of all of them because this was the only model I knew.

9:24And so the more I sold, the more refund risk I exposed myself to. And so it was just like, I had to sell more to cover the first month's refunds. And then the next month was bigger. And then I had to sell more and more to cover that month's refund. And so then I had to make a switch in 30 days to come with 150 you grant in profit in profit in 30 days. And I was like, I don't know what I'm going to do. The first two were out of your control. You know, business partner screws you, the payment process turns you off. This one, your model was broken. Yeah. Where you're like, oh shit. Because Sam, I don't know if you know how this business worked.

9:53It was basically like he would go, my understanding is you'd go turn around the gym, which means just you'd sell a bunch of memberships. And the deal was like, I keep the upfront cash and then you keep the members. And so they were just like, well, he took all the upfront. He made a hundred grand in like whatever, a month or something. a few of them were like well you know what why don't i just cut the cut them out and just do the deal directly with my customers who i'm going to serve going forward and so that one was your fault in your control basically your model but then you fixed the model right and it it worked well sort of so what ended up happening is i told layla i was like hey because she still had her fitness clients because she was a personal trainer and she had a book of business here she converted like half of them into like online training for online training was the thing and so she was making like four grand a month and one day we're sitting at the kitchen table and i was like hey how much you make on that and she was like defensive she's like hey this pays for our food and i was like no no no i'm not like i'm not saying it's a bad thing and um she's like i don't know like four grand a month why i was like how many hours a week to take you and she's like i don't know four hours i was like that's not a bad business i was like well i already know how to sell fitness why don't let's cut the gym owner out like let's just sell straight to consumer and so i spent 48 hours took a ton of adderall and wrote the best sales letter of my life got ads live in 48 hours to a sales letter.

11:09And we started doing 500 bucks a day, 500 to a thousand a day. This is like a women's weight loss. Yeah. It was called Queen Transformation. And so it told Layla. Sign me up. Yeah, let's go. She lost 100 pounds and then did a fitness competitor. So she had a great before and after a great transformation story. I wiped it. Yeah, Layla. As though I were her. So I'm like, my thighs were chafing together and I couldn't go out of the side. It was just me, right? My thighs are chafing. Yeah. So this is working. Dude, I get that now. I need to sign up for this clean transformation. So we did the$1 ,000 today.

11:42And I got eight sales guys now. And I was like, wait, if I got eight guys, I can do eight grand a day. With covering costs, I could make$150 on this. This could work. And so I call up the gyms that are supposed to launch the next month. And I said, hey, we're not flying out. And they were like, what the hell? And then one guy's like, dude, I need this. You turn around one of my buddy's gyms. Because for the other model to not work, only one out of five gyms had to fuck me. So it wasn't like they all did it. Like some of them were fine, but like my profit was like 20%. You know what I mean? And so I called the first guy up and he's like, I need this.

12:13And so I said, he said he was poor. So I just said the highest number I could think of at the time, which was$6 ,000. I was like, fine. I'm not flying out there to save your ass if you can't close, but I'll show you how I did it for six grand. And he was like, six grand? He was like, done. And I remember just like looking at the phone and being like, hold. I mean, I was selling$500,$300,$400 at a time, like six grand. I was like, what the fuck just happened? And so I still had seven more calls that day. So I called the next guy, same conversation. He's like, how much? I was like, eight grand. He was like, done.

12:41And so next call, same thing. How much? 10 grand. And by the end of the day, I did$60 ,000 in cash collected. And I was like, holy shit. Now your thighs are really chafing. Yeah. And so I call. So Layla comes in after a full day of sales. And I was like, I think we're still in the gym business. And she was like, what? You just sold me on like, this is the new direction. We're going to be online queen transformation. And I was like, no, I think we were just doing it wrong. I think we just need to show them how we fill gyms rather than flying out and filling it for them. Let them take the risk on the ad spend.

13:12They don't have to do a hotel. They don't have to hire a salesman. They can just do it themselves if I teach them how to do it. And so we did that. And then I called the 30 plus gyms. We turned around and I was like, hey, remember that thing I did? I'm going to show you how I did it. And a lot of them saw me pull 100 grand out. And one out of five was like, I'm going to super fuck this guy. But four out of five were probably like, this guy made more out of my gym than I did. And so when I called him back, almost all of them said yes. And so I did like 240 grand in sales in that next 30 days. That was almost all profit.

13:41And I was able to pay off all the refunds that were going to be due from all the other gyms. So I paid the 150 down and I was like in the clear. And then that was what became, that's what became Gym Launch. Dude, that's insane. Have you ever felt richer than that first relief of being like out of the mess. No, I say it in my book, in the offers book, the last, the last chapters, the first hundred thousand, when we had our first hundred thousand, which was like four or six weeks after that, I showed it to Layla on the phone and I was like, we did it. And she was like, what do you mean? And I was like, look, and I like pulled it up and it wasn't like in the business account because I'd had that in like business, you know, but it was like, but that's like operating expensive and earmarked for other stuff.

14:17But like, this was like in the personal account. And I was like, we can, we can screw up for like three years and we're going to be fine. Like we could do, we could just do, we could take off for three years and be fine. And to this day is, it is a hundred percent the richest I've ever felt. And I think it's because of relative change in wealth. So I have thought about it. Cause it's like, if you go from a thousand dollars to a hundred thousand dollars, it's a, it's a hundred X increase in wealth in a month. By the way, the end of that story is like, within the first 12 months, there's some like ridiculous benchmark that you guys hit, right?

14:50So from that brink of failure to, what was it at the end of the year? Yeah, so we did the... So December 26th of 2016, processor shuts me down and I make the big bet. And Layla says, I'll go with you under a bridge. And it's 3 ,300 a day. It takes four or five months for me to realize the new model where I fly out to gyms has this big refund problem. And so now we're into May of 17. I flipped during that kind of like April, May-ish, the model. and we start doing the licensing model and it goes like 400, 700, a million, one, two, one, five, like into the end of the year. So we ended up with like 6.8 million top line and I think we did 3 million in profit.

15:40And then the full next calendar year, we did 26 million and 16 million in EBITDA. That's insane. Yeah, it was wild. it was just as wild for me for anyone who's listening like i actually think it took me like three years to acclimate to the wealth that we were making it was like it was probably like 2019 ish like end of 2019 2020 is when i started to like realize how much money that we were making because i didn't adjust my i didn't adjust my living like we did buy a house it's like three years later one day you just woke up and you were like holy shit i feel good wait a minute what is this yeah well it's like because we we took out 42 million in distributions prior to selling it and so that's why the sale was not like i mean we got a ton of notoriety from the sale but in terms of material change in living like it wasn't a massive step up sam have you actually read his offers book the purple one i read the purple one hey no i read i yeah i read it no it was leads i thought bro you can't call it the purple one and then say bro i read sorry leads well they're all like the same cover, but they're like the same thing.

16:47No, I read the... Oh, well, they're like the same color. Yeah, the lighting makes it look like they're more similar than they are. I read the leads one. All right. So the compliment is, Alex, you have a very useful thing on offers that I read a bit of the books. I read like the first 20 % of the book. I was like, sweet, got it, ready to act. Don't need the rest of this book right now. Knew exactly what I needed to do. And it really wasn't actually something super specific in the book. It was just implanting the idea. You sparked an idea in my head of how do you make somebody an offer so good that they would be stupid to turn you down?

17:17And that stuck with me. It was like that one line stuck with me. And then immediately I went into this one business that we had started. And we had this business that I was like, what this business needs is a killer offer. And we're going to do nothing until we craft a killer offer. And we've crafted a killer offer in that first year of this business, which we haven't announced on the podcast. It'll probably $34 million in revenue, 50 % margins. It's a really great business. And it needed a killer offer. And I would not have had that idea had I not heard you plant that seed of why that matters.

17:49Can you give us the couple-minute version for anybody else that's listening? Because if it was that useful for me, I know it's going to be useful for a few hundred thousand other people that are going to listen to this. Also, I'll say, because of what you said, I wrote a summary and workbook of offers so that they can finish it in one sitting. Does it come with crayons? My kind of guy. Yeah, exactly. Yeah. So fundamentally, you think about like, are there supply-constrained businesses or demand-constrained businesses? And I like going into demand-constrained businesses because that's what I'm good at.

18:18So the core, if there is one framework in the book that it relates to, it's the value equation, which is that you have to understand how to create value so that you can charge as much as possible, right? And obviously also convert as many people as humanly possible. And so there's four elements of that. One is the dream outcome. The second is the perceived likelihood of achievement. and then below that, so it's a fraction. So dream outcome times perceived likelihood of achievement. Below that, you have time delay and then effort and sacrifice. And so the dream outcome is what I would say separates whether someone's even interested in your category of offer or not.

18:47So it's men in general probably wanna make more money. Women in general, in general, usually wanna look better because both of those are more associated with status. So, okay, why is it that B2B offers tend to be more expensive than B2C offers? Because it's more closely tied to ROI. Great, so that's the category one. But within, let's say, weight loss, given the example we're talking about, if you're B2C, how is it that you can have a$5 PDF and a$50 ,000 liposuction thing, but they both fundamentally solve the same problem, which is that they don't like the way their stomach looks, right? Well, it's the other three variables.

19:17And so the next is perceived likelihood of achievement. So taking the liposuction example, if you're a surgeon or you're a girl and you're thinking about getting liposuction, there's one surgeon that's just fresh out of medical school, hasn't done a surgery yet. And there's another physician who's got 10 ,000, you know, five stars or surgeries under his belt. Who do you go to? The guy with 10 ,000. Why? And the crazy thing is, is that it's the same procedure, but the perceived likelihood of achievement that you're going to get what you want is significantly higher. And so you pay for that premium because the equal opposite of this is risk, right?

19:51And so how do we decrease risk? So you have this dream outcome and you want it to be absolutely certain that you're going to achieve it. And so it's the category. And then there's things you do in the offer. Like that's where guarantees come into place. How can I further decrease the risk associated with that? And then we have the bottom side of the equation, which is time delay. So how far between when they buy and when they get. And so to use the example of personal training versus the liposuction, personal training, you got to arm wrestle somebody for an hour to get them to buy a$2 ,000 package of personal training.

20:21And the reason for that is because they might get their six pack 12 to 18 months later. Whereas if you do liposuction, you're going to go to sleep and then you're going to wake up and you're going to be significantly thinner. So the time delay is so much shorter. And so because of that, it increases the value overall. And then finally, you have effort and sacrifice, which effort are things that you have to begin doing that you don't want to do as a result of a purchase. So in the personal training example, you got to wake up early. You got to be sore. That's the effort side. You have to stop, you know, well, sacrifice is the things you have to stop doing that you want to keep doing.

20:55So it's like, you got to stop Taco Tuesday. You got to stop sleeping in because you got to do it in the morning. So it's both sides of the same coin, effort and sacrifice. And when you itemize all the things that a customer has to do as a result of a purchase, what are all the things that they, what are the things that increase their risk? What are the things that make it take longer? What are the things that make them start doing things they hate? and what are the things that we have them stop doing that they love. And then you create solutions for each of those categories. Then you create an incredibly valuable offer.

21:23And so from the weight loss perspective, many people think, oh, I'm going to help them lose weight. But it's like, well, they're going to have to go grocery shopping differently. They're going to have to learn how to prep food. And so it's really getting granular about all the little steps that has to occur in order for someone to get a result. And so looking at what happens immediately before and immediately post-purchase, all the little steps and then trying to deconstrate each of those steps for them and then including those things in the offer ultimately creates a much more valuable A offer and B a higher converting offer.

21:52And this is where you get these massive stepwise increases in terms of company value, because all of a sudden we can double the price or triple the price for offer and close at a higher percentage. And so that's when these crazy kind of like Lollapalooza effects occur in the business where they go from 2 million to 10 in a year, changing nothing but what the core offer of what they said was. And then we do these little enhancers that I'll add on, which is like, you've got scarcity, which is limiting number of units. You've got urgency, which is limit number of time. You have guarantees, which is things that we do to reverse risk.

22:27There's four types of guarantees. You can do unconditional, conditional, zero guarantee, and then performance, right? So performance, what I call an implied guarantee. Like if you don't make money, I don't make money. Anti-guarantees, you lean into the fact that you don't have a guarantee. If you're the type of person who needs a guarantee, this isn't for you. Conditionals, I'll guarantee it if you do X, Y, and Z. And then unconditionals, it's unconditional. I'll give your money back if you ask for it. Then you have bonuses, which are things that drive action in the short term, buying decisions.

22:53And so a lot of those things that you can make an irresistible offer or a Grand Slam offer from the book is by looking at each of those problems and creating a bonus stack that solves each of them. And so from a selling perspective, hand-to-hand, the salesman doesn't need to say all seven of the things that you have. And so the idea is that you make the ask on the initial offer. If they say no, you figure out what the constraint is, and then you plug that bonus in. And then maybe you need to put three bonuses in in order to get them over the edge. This also allows the sales team to stop doing discounts in order to close people.

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23:22We just add value rather than taking away price. And then post-purchase, in order to make sure that ops is all the same, you then give them a surprise and delay with the remaining four. You say, by the way, since you did buy, I want to give you these other things. And so if you get the fast buyer that doesn't need the bonuses, you just give them the bonuses and they love you. And if you got to somebody who needs all seven, then you give them the seven bonuses on the sales calls. And that's kind of how you can just get increased close rates without giving away discounts. Goddamn. Yeah. Highly useful.

23:51I feel pumped up, brother. I need to go read the blue and the purple one. This is the stuff that I enjoy. And that's the stuff that we do to really grow the business and the portfolio is we're in it. We're re-scripting the sales. We're changing the process overall. We bought a chain of 32 teeth whitening studios. Is there anyone at acquisition.com who's better than you at this? Or are you still the best? When it comes to offer reimagining mixed with sales process, that's probably my strongest. It's probably the thing I'm best at. And it just drives so much profit in a business since pricing is the strongest lever on profit.

24:28There's a great example of the offer, by the way. I've been knee deep in like a... I do these two-week learning sprints where I just pick whatever the topic I'm most interested in. I just go fucking ham on it. Every minute that I'm not on this podcast or not on a required meeting, I'm just going down on one topic. In this case, I've been doing the old school marketers. And there's a great story. I think it's Ovi who, when he launched his agency, he's like, how do I get people to do this? And he basically made a killer offer. He was like, take your top performing ad that you've spent years iterating on.

24:58You got this to be your top performing ad. I guarantee that I will beat it. in an A-B test head-to-head within a month, and I will fund my portion of the A-B test. So I'll make the ad. I guarantee you that I'll beat it. And I'll fund the ad cost of the... I'm so confident I will fund the ad cost if I don't beat it. Or even... I think even not if I don't beat it. I will fund the ad cost in order to win your business. And what he said was, this was like the response rate on this ad was through the roof because... He's like, but the best part was of the 100 % of people that responded, he's like, we didn't even end up having to do it because the top 20%, the most expensive clients were like, okay, cool, forget the A-B test and the mechanics and the contract for that.

25:39The fact that you're willing to do that, we looked into your track record, we are big believers in this, we'd like to just move forward and go ahead and retain you. We know that our agency would never be that confident to pull that up, so we're willing to work with you. And he's like, it was incredible because I used this killer offer to fill up the funnel and then I just picked the top 20 % of clients in that funnel and that kickstarted Ogilvy, which became one of the big ad agencies. That's in the game. And we bought the teeth whitening chain. And so I sat down with our director of sales and we re-scripted the sales process and basically re-imagined how the offers were going to happen.

26:12And we 5X'd LTV per sale. And so I was like, okay, here's the plan. Just roll it out. Fundamentally, it's like a lot of times people think there's a lot more that it takes to grow their company. But sometimes just a handful of levers just make a huge difference. Does every business and product offering have a killer offer inside of them? I do think so. I think that sometimes you have to... The big part with the offer is you have to operationalize it. And so if you're Ogilvy, it's like, okay, well, how can I write all these split tests? It's like, if I'm going to have all these bonuses that I have to add in in order to make the thing more valuable, I have to operationalize that part.

26:51And so, yes, I do think so. It's just like, usually, you might sometimes have to put terms around that. Like if I was an accounting firm, something boring. it's like i can guarantee that i will get you more than you pay me by just auditing your back taxes and saving that money today right uh but you have to provide all the back taxes and like you have to and then i have to have a separate team that i now have to create just for our front end conversion to shrink time to value using that little nugget and the big thing with most of the businesses i try and shrink time to value like really aggressively like even that publishing business It takes a very long time for that business for a customer to get a result.

27:26And so we looked at it. We're like, can we peel some element of what we do and drop it in the beginning? And it turns out we could do something in like seven days that gave people a very positive outcome really quickly. And then they get bought in emotionally that you know what you're doing. And to further on the point, I think that probably a major difference between the tiny slash Wilkinson model and how we do it is that we are operators. And so the investment strategy continues to move over time, but it's been fewer bigger deals that we have larger percentages of that we do more for. And it's just like, basically, the more we work on the business, the more money we make.

28:06And so if we're going to work on it, then it might as well be big. Dude, you did that school deal, right? We had Sam on the pod. Interesting guy. Sam Ovens, we're talking about school.com. is it school.com? He, um, one of the oddest people you'll ever have a conversation with, but odd in the best possible way. So one time I was with him, it was my wife, me and Sam ovens. We're sitting at, um, we're at a party or something and him and my wife get along great. Cause my wife and I both love like quirky people. He's extreme quirky. It gets to a lull in the conversation where there's probably a five second silent silence where we're thinking about what we're going to say next.

28:46and he looks at my wife and he goes I delivered my baby

28:55and we both look at each other and like what? he goes I delivered my baby and I'm like with what? he goes my hands and he goes on to tell the story about how his wife gave birth at home because he couldn't make it to the hospital but like he didn't laugh when he was telling any of that stuff. And I thought it was so funny. And he's one of the quirkiest people I've ever met. But he's the type of people who I love where he's so logical that it's painful a little bit. But also, he's the type of guy who I think has read a book on how normal people interact. And you can tell he's like, I do care about you, but I kind of have to learn a little bit how to adapt to fit your...

29:35And you can tell that. And it's endearing. It makes me love him more. He's listening to you. He's like, I am active listening. Yeah. It's like, okay. Got it. Thank you. which I love because he wants to show you he cares about you. And I like that. And he's got a really interesting personality. Yeah, no, the school deal is going exceptionally well. We've 5 or 6x the business in the last 8 months. Well, break it down. Why do that deal? It seems like you made a much bigger bet. And I'm saying that because you started wearing the hat around, whereas your other deals you don't promote. So I'm like, okay, he definitely ponied up for this one and made a big bet on this.

30:09So why do a SaaS deal? Or why do the school deal? how do you figure out the bet size? And was it like a butt-clenching number? And then what's the plan? Well, I'll say this. So breaking down into the deal components, any brand endorsement for me is by far the butt-clenching component of it, not the cash. Because you only have three, four brand bullets that you can use where you're going to promote without becoming a shell, right? And so if I looked at my audience, I think about the people who best monetize an audience do percentage conversion times LTV. That's it. So what percentage of your audience do you convert and what's the lifetime gross profit per customer?

30:52And that's it. That's the math. The person who makes the most money wins. The big thing that I saw with my audience is that obviously we have a very skewed monetization structure because we have portfolio companies where we just make a tremendous amount on a handful. And then everything else kind of doesn't matter. um and do you even promote you don't even promote those others right no i don't know no the other no not at all that's just but they come inbound though so that's it still comes from content often but a huge percentage of my audience are people who want to start a business and that's probably some of the people who listen to your stuff they're people who are employees they're high up they're executives things like that or and they or they want to start a business with their own whatever and so i was like okay so there's this entire huge part of my audience that wants to start a business and I want to have something for them.

31:42And so I also don't want it to cannibalize acquisition.com in terms of how we generate deals and things like that. And so it had to be something that would help people start a business, which in my opinion was going to be the closest match, like audience match, so highest percentage conversion. It had to be a scalable thing. So I didn't think a service would work given the amount of volume that we have. And so it's like, okay, it has to be something that's demand constrained, not supply constrained. So it's like, okay. And ideally, if there's something that we can create some sort of network effect and some sort of compounding machine within it, and it has to be at the right point in the life cycle of the business, right?

32:18If you're a day 1 ,000 at Facebook, it's probably too late, you know what I mean, to get in on Facebook at any appreciable percentage, right? And also where I would have less leverage and less value to add to a company of that size. And so School was a big company in terms of its value and the rounds that they had done already. But I also have a really big brand. And so it took Sam and I, call it nine months, to work out every component of the deal. In my opinion, it was the best deal I've ever done. Not in terms of winning over anything like that. it's a really elegant deal the way that it works, which I'm not at liberty to explain all the pieces of it.

33:07But basically, we both gave a lot. And we both are happy with how it's going. And so we both made commitments to the other person of what we can and can't do. If someone's going to come on and be in an ad from school, I have to be okay with it because I have a strong association with that. And things like that. It's like, how can I mitigate this risk? How can you mitigate that? And so to circle back to the original question, why did I do the school deal? I felt like I had 70 % of the audience that I have because there's always way more people who want to start a business than have a business, especially if you make business content.

33:42And so I wanted to have something for that audience that met all those other requirements. And I knew Sam. And Sam told me about school two weeks into him starting school. And so I was kind of like, well, I mean, I'm not going to try and bet on a platform at day one. That's where Sam has just massive balls. I think on our podcast, I think he said he spent$10 million of his own money to fund the business. And I think he also said that was the bulk of all his money. Yeah. It was. I mean, I think he's been public about it. And then he still raised another five to still keep continue reinvesting the business.

34:17And when I saw the metrics of school, it has everything that you want. It had viral organic growth. It was compounding, you know, 20 % every single month, month over month over month. And I was like, this thing's a fucking monster. And it was right at that point where he's like, we need to grow. And I was like, okay, I need a product. And so it was a perfect match. And it's worked really well. That's great. Last time you were on, you were talking about how like you started doing minority deals. Then you sort of realized like, damn, we're creating on the deals that win. We create so much value.

34:48You know, you basically wish you owned more on anything that works. And you're like, maybe we'll switch to doing majority. Like, where'd you land on that? Like, what's the evolved thinking on that? And I don't know if that relates to how you did the school deal, but just in general also. Yeah, it's almost all majority. It's almost all majority. Like if we're going to do a minority, it's got to be a massive company, you know, like for us to do that. But I basically have, and one of the unfortunate things with content is my deal line has continued to move up. And so you were like, I finally hit a million dollars in profit.

35:17And I was like, we're kind of looking at five or 10 million in profit now for minimum to look at. Because right now, the portfolio is 250 million a year. We do 70 million in EBITDA. We have consolidated, the smallest percentage ownership we have is 20%. The largest is 100. I think our aggregate is somewhere, it's like 42 or something percent if you blend all the percentages together. So we have meaningful chunks of the companies. Are you, like our friends, we have a couple of friends that are doing this and they were talking, I was talking to them about metrics and they were saying, with a hold co like this, there's a couple of different things you can go for.

35:52One is just free cashflow. So how much cash are these businesses spitting out? And they buy cashflow businesses, that's their play. They don't care as much about the equity appreciation. Obviously they care, but first and foremost, they're looking for cashflow generation. So they picked free cashflow. And I know other people in private equity that are, you know, they're looking for basically, ultimately, like a return on capital invested, or, you know, multiple on capital invested. So what do you, what's the main metric for you with acquisitions? How do you measure if you're doing a good job deploying capital or not?

36:23I have thought about it as deal by deal. Like school is obviously a appreciation play, you know, like that will realize all of the gains from that years into the future, right? Whereas there's some companies that will buy that are pure cashflow deals. And so it really just depends on, I mean, deal by deal. So we don't have like a mandate, which is one of the reasons, you know, I haven't had LPs because I just look, because the nature of having inbound deal flow is like we get weird deals. And so some of them are very interesting. buy out a partner. And it's like this weird, terrible situation, but no one else wants to get into it.

36:57But we're operators, and so we're happy to get into it. So we can get really good valuations, and maybe we get both in terms of cash flow. But I'd say for us in cash flow, we're probably on pace to do 40 in cash flow, just like our slice for the year. That's incredible. And how much capital did it take to get to that? Because that's the skill. That's the finesse. If it takes a billion dollars to generate... Yeah. If you have cash flow, that's one thing. If it took$50 million to generate$40, that's incredible, right? Not a lot. And it's been mostly because what Layla and I have realized in this process is that we're better at building.

37:31Better at building than buying? Yeah. So we did 20... I did a deal a month for two years. And of those, I've gotten rid of... I basically just like, here's your equity. I don't even care. To 80 % of them. And then we just basically did an 80-20 because it wasn't worth the time. I was like, you can keep the cash and I will give you the equity back. I don't like this. It's just not worth the time anymore. But the largest two companies in the portfolio together will do$150 million. And we own very large chunks of those companies with probably consolidated something like 60, like a lot of EBITDA. When you say build, you don't mean incubate from scratch.

38:15You're saying once we get in there, we just do a shit ton of work and we kind of run the business. Yeah, so the company that's doing 110 right now, which is the largest in the portfolio. Can you say which one? No, I just don't do any names besides school. Okay. It's a B2C business, business consumer business. But it did 2 million in trailing 12 months when we got it. And so we own 29 % of the business. And this year, it'll do on its own between 35 and 40 million in EBITDA. Wow. What was the unlock for that one? what did you guys do that cranked it up so much? Because that's a massive outlier. I'll tell you all the stuff we did.

38:53And by the way, you still only have 30 % of it? Yeah, I still have 29%. It hasn't changed. So in the beginning, it was just basically a handful of founders that were together and they figured out a way to generate positive ROI on the front end in terms of getting customers. But they had no back end. Can you say category like e-com, licensing, just like a general architect? Publishing. Yeah, it's publishing business. And so they were getting like three to one upfront, LTV to CAC. And so I was like, hey, man, wouldn't it be cool if we sold our customers something else? And this is actually a really funny story if you guys want to hear it.

39:28So we're negotiating this deal. And we're like right near the end. And we all agreed we need to have some sort of second upsell, some sort of back end that's going to build some sort of continuity, whatever. And so they were like, we've already got it. We've already built it all out. We're super passionate about it. we want to show people how to build a business like this. And I was like, that's not, it was a B2C business. It's like a publish, like it helps you publish books, like things like that. Right. And I was like, this has nothing to do with what we do. And they're like, no, we're passionate about it.

40:00We know our customers are going to be passionate about it too, if we're passionate about it. And so I was like, this is kind of a deal breaker for me. Like, I don't want to do that. And they're like, well, it's done. So I said, okay. And we're pretty much at the point where we're going to walk away. I said, crazy idea. Why don't you just survey the audience and put your offer next to my offer and just see which one they want. And I was like, and if they want your offer more, I was like, I'll kill myself and we won't do this deal. And I was like, and if they do want it, we do the deal. And they were like, fine.

40:31If you're, and so we ran it and 85 % of people wanted my offer. And my offer was more of that thing you just bought. And so it was a great moment. Everybody came together. So we did the deal. And then we built out that back end, which 1.9x Dell TV, which now we've actually increased this 2.2x Dell TV. And so we kept the same three to one, but we were able to 5x advertising in terms of how much we could advertise and spend so we could be profitable. Which is basically... I mean, this is just like any digital marketer who's been in the game for 10 years or you know like this is like this is the game this is pretty standard shit but every business owner has blind spots right yeah of course so many business I look at it's like oh yeah we have 5x ROAS it's like cool why aren't you spending more yeah they don't have an answer it's not like they have some complicated reason that they don't they're saying I don't know I haven't really thought about it yeah or they get romantic about it and they're like well we don't want to we don't want to like market it too much we'll be annoying this thing that said we need to have this margin it's like no no dude you do this for two years you get 10x bigger, right?

41:36Like there's a story they tell themselves or a blind spot or, hey, how'd you get all these customers like six months ago? It's like, oh, I used to go to these events. Like, do you go to those events anymore? No, I got tired of it. And then customers are gone, right? Do you want this to grow? Or like, what's going on here, right? So it went from 2 million to did 16 million to 50, then 70. Then this year we'll do 110. And so we hired 40 sales guys so that we could add that back end in. We added a CMO. We added a CPO and a whole product team to help the chief product officer out. We added in a controller.

42:13And so one of the things at acquisition.com, what we do is that we recruit. And so because we have a lot of inbound, we have a lot of talent that is in my audience. And so I might not endorse the company publicly, but from a private perspective, we'll recruit at Holdco, get usually higher quality talent than a portfolio can get, place the high quality talent, and then they just grow way faster. Well, why wouldn't you recruit that or promote that company? Why wouldn't I? It's because I don't want the key... Well, one, I don't like promoting lots of things. So that's a big thing for me because I don't want to promote lots of stuff.

42:47It's one that I am considering, to be fair. But it couldn't handle the amount of volume that I can send now. And now it's probably close because we actually built a SaaS component of that business. And now the software is doing about 50 % of the revenue in that business. And so that's going to be a monster deal. But the point there is that we took the team from a handful of dudes with some VAs into now the company's got 100 employees and a whole leadership suite, a whole executive suite. It's a company. You know what I mean? And that just took a lot of work in four and a half years. And so our first batch of deals that we did, we have our handful of winners that have come from that.

43:29What did you pay for that, by the way? The 30 %? How much cash did you put up up front? Like almost nothing. I'll just say like a negligible amount relative to what we do now. So you made tens of millions of dollars in value, potentially more in four years. And you made it for everyone, it sounds like. Dude, I want to normalize this because I think this is really cool. So I just did this. I just ran our stats this last weekend. Our average founder return on equity. So post deal, how much more is their slice worth? Like every PE buyer says, listen, and you could make more on the second buy, right?

44:01So everyone's like the same pitch, right? So our average founder return on equity net of the chunk that we now own is 13x. Yeah, that's silly. That's silly. That's crazy. Right. So it's like at that point, I was like, you should pay me. Well, dude, so I did a deal that was similar. I can talk about it now because the numbers have come out a little bit, which was this deal that at the time was called Shepard. and now it's called somewhere. So it's somewhere.com. It's basically a way you can hire like top talent overseas. So, you know, in the US, that same role for a developer might be 150 grand, 180 grand.

44:36A lot of business owners don't want to do that. They're trying to be more profitable. It's cheaper than that? Yeah. So Nick was in the business and then I wanted to join. I like that blueprint. So I was like, okay, that's a business I'm either going to start. I'm going to buy into, I'm going to do something. I tested all the services out and I was like, okay, I like this one. So I approached Marshall and cut a deal that I thought was so good for me, which is my objective when I do a deal is it has to be good for me. I'm not going to do a deal that's bad for me, but I want it to be good for both sides.

45:02But if I'm being honest in my heart of hearts, I was like, I think this is a good deal for him and a great deal for me. Turns out I had it like totally flipped. So what ended up happening was we put in a small amount of money and then actually, you know, but the business was already making millions of dollars a year of profit. And so I was like, I can't value you this low, but I'm bringing value. That's not cash. So how are we going to do this? And they were like, look, how about we do this? This was Nick's idea, actually. Nick was like, the business will loan you the money to buy your shares.

45:27And I was like, sick. Okay. You're going to give me the money to buy you? All right. Sign me up. Say no more. And that's when I was like, okay, this is an incredible deal for me. And it's a really good deal for them because I knew I was going to grow the business. I didn't know exactly by how much and by how long it would take and all that. And what ended up happening was at the time, I think Marshall had an opportunity to sell the business, something in the range of, let's call at like 15 million bucks. That's what he's looking at. He didn't want to sell. He believed in the business, so he decided not to sell.

45:56But he had gone out and looked at offers and that was like kind of where a realistic deal might have got done. A year later now, the numbers came out. So it basically, you know, the buyout happened at a$52 million valuation. So in less than a year, so basically like, I don't know, nine months of time, the business went from being worth 15 million to 52 million. And so I thought I was getting this incredible deal on my equity. Actually, Marshall got like, by far like the most value out of the deal in less than a year. And the only thing that changed was be coming in and being able to help the business in different ways.

46:25And so that way, then I realized, oh shit, that's the metric that matters. Because like, of course, I'm always going to protect my bottom line to try to make this work. But the only way that this model works long-term is if the founders get a stupid return on equity after my split. And YC does the same thing. YC, which they used to get a lot of shit because they would give you 20, the original deal was like$18 ,000, like 6K per founder in a company. and they would take 6 % or 7%. And people used to be like, well, YC is getting in an effective, like a million dollar valuation into these like future Dropbox, Airbnb, like those were YC companies.

47:00And Paul Graham came out, he's like, there's a very simple equation. You do one divided by the equity you gave me. So basically it's like, if you gave me 7%, but I make the company worth 10%, like because you gave me, because I'm now involved in the company, the company's worth 10 % more, it was a good trade. You would do that all the time. And obviously they add a lot more than 10%. So it became kind of a no-brainer. It was a different lens to look at than just valuation, which I think is where most founders get stuck on, either due to Shark Tank or just whatever. That's the general parlance.

47:30It's just, is this the right value? Am I getting a fair valuation or not? Versus if I gave you 10 % of equity, but I knew you'd tripled the value of my business, of course I would take that trade 100 % of the time, right? Right. And then the risk that's associated is, what if you don't do anything? And so then you covenant around that. I think I'm a big, personally, I love performance stuff because I know I'll hit it. And so people tend to be like, well, if we hit that, I'm like, cool. If you're good with that, I'm good with that. Sam, you were smirking. Am I high on my own supplier? What were you laughing at?

48:01You're not high on your own supplier. No, I like it. I think that... So we're glamorizing this, the buying of businesses because Alex, you're doing it wonderfully. And Sean, you told the story of doing it wonderfully. Whenever I hear these stories, I'm like, this sounds awesome. And then I get into the nitty gritty and I'm like, I hate this. I love starting stuff from scratch. I get so much more joy crafting the brand and putting my personality into it and calling customers on the phone early on and hearing... It's like you're a comedian. I'm practicing my bits to hear what works well. I love that so much more than having to buy things.

48:41because I just think it makes my soul feel better. And now we could debate all day if the numbers make sense. For you and both those examples that you guys gave, the numbers make so much more sense. And it's hard to create that much value in four years starting something from scratch. And so what I want to know, do you feel that way? I mean, you started something from... Do you ever get a little bit of that vibe when you're starting something from scratch? The artist's regret. The artist regret. Yeah, you're like, dude, I'm producing all these artists. I'm not actually writing songs. You know what I'm saying?

49:17I miss that art. It's actually more like the analogy would be like a label. You're a label. Sure, whatever. Then you get to go be in the studio. I get that. I would say, first of all, I do consider myself a businessman. So if I were to give myself a title, I feel like that's probably most appropriate. That being said, I do get a lot of the stuff that I like a lot, which is the big picture decisions, which is like, what big bets are we going to make? Like, I love that stuff. Like, okay, we have, we were like, what's our one big bet for the year? And then spending a tremendous amount of time doing research and being like, okay, this is where we're going to go.

49:49And this is how we're going to go. What's an example of a bet you made a year and a half or two years ago? The software component for the publishing business. So it was not that. It was basically a consumer service business, fundamentally, like education and service, whatever. And it was, I think the revenue is 50-50 split between the two. And so I was like, we have to put some sort of software thing in here that we can facilitate. So either we get a tech-enabled service multiple or we just get a pure SaaS multiple. And so it was a year and a half ago and we started putting a few million dollars into developing the software that now has just had a tremendous uptake rate, has improved conversion rates, improved client success scores, all of these things.

50:28And that was a bet. I mean, to be fair, for a company of that size, even when we made the bet, I think we were doing somewhere like 20 million in EBITDA when we made the bet. something like that. So betting 10 % or 15 % of net free cash is not like a massive bet. But from a resources perspective of the attention of the leadership team, that was where the big bet was. And so kind of like the point with the brand versus the cash, if I'm going to do a deal and I promote it, the biggest slice that I'm giving is the audience and the attention, not the cash. What's a company you would want to go buy right now?

51:03Let's say you had the money today. What type of company would you go buy? I'd probably want to buy a big professional services business. What's that mean? Business plumbing. So payroll, financial services or business like accounting, tax, like the things that every business has to have. I like those businesses. I mean, I love service businesses, even though 40 % of our portfolio is software. I still like service, tech-enabled service. And I still see software as software as a service. I feel like I get those types of businesses because there's so many things where my skill set of tweaking, pricing, and figuring out sales process and demand gen, like that's where I'm pretty good.

51:40And so there's the businesses that I can make a huge impact on. I got one more question for you, which is what are you trying to figure out? Because one trap you could fall into is like you're the advice guy. It's like, here's the guy who turns on the camera and gives everybody advice all the fucking time, which is like inherently somewhat of a know-it-all position, which is dangerous on the audience side of like eventually people start to resist that. But also more importantly for yourself, you're like, you got where you got because you were the student. And now you're getting good benefits of being the teacher, but you still want to be the student.

52:09And so I'm curious, where are you still the student right now? What are you trying to figure out? What are your unanswered questions that you're noodling on that maybe even we could help you out or kind of help you talk through this? I would say the big things that I'm still green on are the fund world, raising capital, like LPs. I don't have any experience with LPs. I've always done my own money. I don't use debt. I will probably use more debt in the future. I just haven't. So those are all things that I am kind of more spending time on. That being said, like to be very candid with you, I feel like in Sam and I talk other Sam, Sam partner of mine.

52:48And I talk about this, which is like, there's periods of figure it out. And then there's periods of do like I'm in a period of do right now. And then when I get to a constraint, because right now the plan of like grow more media, grow the companies has been working. And so I want to do more better, not new. and so I'm going to continue to do more better until more better stops working and then I will look at something new so like in terms of where I see my deficiencies from the private equity perspective LPs and debt are things that I would say that are weaknesses of mine in terms of understanding just because I've used my own capital but in terms of limits for the business right now I think the biggest threat is always focus and so that's why I try and say no to everything except coming on this podcast because we're your boys dude you're the man you guys are the man Thank you.

From the publisher

On this episode, Alex share some of his conversation from the podcast interview with Sam Parr and Shaan Puri from their podcast, My First Million.

Welcome to The Game Podcast where we talk about how to get more customers, make more profit per customer, and keep them longer, and the many failures and lessons we have learned along the way to $100M in sales. We've got roll-up-your-sleeves kind of hustle with a little bit of cleverness and a lot of heart.

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