In short
The Goal Digger Podcast Episode 923: The Lean-In Circle That Changed Everything (And How to Start Your Own)
Episode Overview In this episode of *The Goal Digger Podcast*, host Jenna Kutcher interviews Bianca Gates, founder and president of Birdies, a footwear brand that has cultivated a dedicated community of fans. The discussion revolves around building a brand centered on community, authentic storytelling, and the importance of connection among women entrepreneurs.
Key Themes and Takeaways
- Building a Community-First Brand
- Bianca's Journey: Bianca transitioned from a Facebook executive to starting Birdies with no prior experience in footwear or retail. Her focus on community was integral from the beginning.
- Authenticity: Building a community is not just about gathering people; it requires genuine connection and authenticity. Brands need to resonate with their audience on a personal level.
- Cultivating Loyalty: Customers who feel connected to a brand become its strongest advocates and cheerleaders.
- The Power of Storytelling
- Real Stories Drive Success: Bianca emphasizes the importance of sharing personal narratives and building a brand identity that resonates with customers' emotions and experiences.
- Creating a Movement: The goal is to rally people around a product or brand to develop a lasting impact rather than a fleeting moment of interest.
- Lean-In Circles
- Formation of Lean-In Circles: Bianca discusses her experience with Lean-In Circles, inspired by Sheryl Sandberg. These circles provide a safe space for women to share their ambitions, challenges, and support one another.
- Structure and Accountability: The circles have specific structures and rules to ensure participants engage deeply, fostering meaningful conversations and relationships.
- Overcoming Fear and Isolation
- Importance of Community: Bianca highlights that many entrepreneurs work in isolation, and engaging with a community can provide support and accountability throughout the entrepreneurial journey.
- Facing the Fear of Judgment: Entrepreneurs often hesitate to share their ideas for fear of judgment or competition, but authenticity and openness can lead to incredible collaborations and growth.
- Pivoting and Adapting
- Responding to Feedback: The journey of Birdies involved significant pivots based on customer feedback. Initially intended as slipper shoes, the products evolved into fashionable footwear suitable for outdoor wear.
- Surrendering Control: Bianca reflects on the importance of surrendering control and accepting that the audience's response can shape the trajectory of a brand.
- The Long Game of Entrepreneurship
- Persistence is Key: Entrepreneurship is a long journey filled with challenges. Successful founders exhibit resilience, passion, and a willingness to learn from failures.
- Misconceptions of Control and Income: Bianca addresses common misconceptions about entrepreneurship, including the myths of having more control over one's schedule and the potential for immediate financial gain.
Final Thoughts
- Bianca Gates exemplifies how building a community around a brand can lead to genuine success. Her journey illustrates the importance of connection, resilience, and remaining open to feedback and adaptation. Jenna and Bianca encourage listeners to create their own Lean-In Circles, emphasizing that community is crucial for personal and professional growth.
Resources Mentioned
- Birdies [Website](https://www.birdies.com)
- Lean-In Circles: A structured community initiative for women to support each other in their careers.
Connect with Bianca Gates
- Instagram: [@biancagates](https://www.instagram.com/biancagates)
- LinkedIn: [Bianca Gates](https://www.linkedin.com/in/biancagates)
Related Links
- Goal Digger Podcast Community: [Facebook Group](https://www.facebook.com/groups/goaldiggerpodcast/)
- Goal Digger Podcast Instagram: [@goaldiggerpodcast](https://www.instagram.com/goaldiggerpodcast/)
Conclusion This episode of the *Goal Digger Podcast* serves as a reminder of the power of community in entrepreneurship. By fostering connections, sharing stories, and remaining adaptable, entrepreneurs can build brands that resonate deeply and create a lasting impact.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Transcript
Automatic transcript. May contain errors.0:01Ready to turn your brilliant podcast idea into reality. If you've been dreaming about launching a podcast, there's never been a better time to start. The podcasting world is thriving and your unique voice is exactly what it needs. I am thrilled to invite you to my free live masterclass, Podcasting 101, How to Start, Record, and Profit from Your Show. And I only teach it live once a year. In this one hour masterclass, you'll learn how to start podcasting with equipment you already own, create content that attracts listeners around the clock, and make money from your show in ways that go beyond sponsorships.
0:37As my gift for joining me live, you'll receive my ultimate equipment checklist featuring my exact professional setup, plus budget-friendly recommendations that'll have you sounding like a pro from episode one. You'll walk away with a clear action plan and everything you need to finally move from idea to launched podcast. Claim your spot now at freepodcastclass.com. That's freepodcastclass.com. The world is waiting to hear what you have to say. Join me at freepodcastclass.com.
1:11Introducing your new Dell PC powered by the Intel Core Ultra Processor. It helps you handle a lot, even when your holiday to-do list gets to be a lot. Because it's built with an all-day battery, plus powerful AI features that help you do it all with ease. from editing images to drafting emails to summarizing large documents to multitasking. So you can organize your holiday shopping and make custom holiday decor and search for great holiday deals and respond to holiday requests and customer questions and customers requesting custom things and plan the perfect holiday dinner for vegans, vegetarians, pescatarians, and Uncle Mike's carnivore diet.
1:47Luckily, you can get a PC that helps you do it all faster so you can get it all done. That's the power of a Dell PC with Intel inside, backed by Dell's price match guarantee. Get yours today at dell.com slash deals. Terms and conditions apply. See dell.com for details.
2:10You know, leaning on your community to help you get there is the most important thing, in my opinion, for building a great company, because you can't do it yourself. You might have one superpower, maybe one, maybe two, but you need a lot of people to help you get to where you want to go. I'm Jenna Kutcher and I help you trade hustle for purpose and build a business that gives you the life you actually want to live. From a$300 Craigslist camera to a seven figure business I run from home. I've learned that success isn't just about what you do. It's about how you live here. You'll get strategies that work systems that give you your time back and steps that turn your effort into results and impact.
2:53If you're ready for clarity, confidence, and a business that feels as good as it looks, you're in the right place. This is the Gold Digger Podcast. Have you ever bought something that you loved so much that you literally just had to tell your friends about it? What if your entire business could be built around that kind of energy where your customers don't just shop, they stick around, they support one another and they become your brand's loudest cheerleaders. That's exactly what today's guest has done. And her story of getting there is a fascinating one. Bianca Gates is the founder and president of Birdies, the stylish yet comfy footwear brand that has built a cult-like following, including everyone from Meghan Markle to your neighbor down the street.
3:38What started in Bianca's living room has grown into a brand loved by women everywhere, not just because of the product, but because of the feeling it gives you. Connection, confidence, community. Before Birdies, Bianca was a Facebook executive. She had no background in retail or footwear, yet that didn't stop her from raising capital, designing a product from scratch, and building an insanely loyal customer base while raising two kids with her husband. In this conversation, we are talking about the real story behind Birdies' growth, how Bianca built a community-first brand from day one, the one meeting that she has every single month with women that are asking her to lean in, and how authentic storytelling shaped Birdie's success.
4:22I am so excited about how you can apply her approach to your own life and business, even if you're just starting from scratch, or you feel like you are on an isolated island in entrepreneurship. This episode has left me so inspired to go out and create my own lean-in community in our city. Literally, I am going to get this started. And so if you are someone who has ever wondered, how can I rally around people and get them excited about my product or my business? How can I create a true movement and not just a moment? Oh, this episode is for you. Bianca Gates, welcome to the Gold Digger Podcast.
4:58Bianca, everyone tells entrepreneurs to build community. But honestly, I would say that most brand communities are ghost towns, like ghost towns with tumbleweeds, right? You built one that has Meghan Markle and suburban moms equally obsessed. So I want to know what is your hot take on what are brands getting wrong about community that you got right? Well, I think like in this age, just like just table stakes is authenticity. And that term building community or have community it like it just like, what does that even mean? Like you can't just go out and like build a community. We're not, you know, we're not homes.
5:36We're not things you don't build us. It has to come authentically and grassroots and people have to believe. And it starts with one person at a time. And then, you know, two people and three people, those people bring other people into the community. And it's a viral effect that happens authentically. I mean, I wish it were so easy to be like, and then, you know, on slide three of the PowerPoint, we're going to build community and that's going to happen in this way. And by this timeline, and then boom, we have a brand. No. And, you know, my community started just by sheer desperation. It's all I had.
6:06I never spent a day in footwear or in retail. I was working at Facebook. I was a mom of two little kids. I had no business going into the footwear industry. And the only superpower I had was the people in front of me, my friends. Hey, who do you know that can help me here? Can you host a trunk show? Can you help me with that? Can you do this? And then like that, and then those people became so invested in this vision that I had that they started to bring others into this. And so this happened over years, you know, this, I've been going at this for almost 10 years now. So this idea of community, it's, it's a long road.
6:43It's not something that can be put together overnight. Yeah. One thing I am obsessed about your story is that you made a joke. I was listening to an interview you did and you were talking about how, when you were starting birdies, you're like, I couldn't shut up about it. Like you don't understand when people are holding their ideas and their dreams so close to their chest and like waiting for this like grand reveal. That's like perfect for the world and hoping the world receives it. And you're like, I just don't get it. Let's talk about that because I think that so many women right now listening to this show are working in isolation, holding their dreams so close to their chest, worried that somebody is going to copy them or rip them off or judge them.
7:24Let's talk about it. I mean, I sit in the heart of Silicon Valley, right? This is where like the startups begin. And so many times I hear people say like, I'm starting something, but I'm in stealth mode. Yeah. Right. I'm like, like, what does that even mean? I mean, like ideas are a dime a dozen. I mean, it doesn't matter. You can tell me any idea. I would have no idea how to execute it or let alone how you are going to execute on this idea, right? Like if you do it alone, like you're just not going to get anywhere. It is just, it's the wrong mentality. And this idea that somebody is going to steal your idea.
7:58I mean, my idea was to make like slipper shoes, like, you know, shoes have existed since the beginning of time, you know, it's just like, but it's like, what is my personal take on it? How is my personal execution? That's the difference. And, you know, leaning on your community to help you get there is the most important thing, in my opinion, for building a great company because you can't do it yourself. You might have one superpower, maybe one, maybe two, but you need a lot of people to help you get to where you want to go. So I don't believe in stealth. I don't believe in, you know, the idea is everything.
8:29I believe in execution is everything. And the execution starts with the people you friend yourself with. I mean, don't you think Bianca, when I, when I think about these first two questions of like community and ignoring this idea of stealth mode, I think that is a part of the secret sauce is like you invited people into to the fold when it was just an idea before it was even an idea that you wanted to sell. I wouldn't say it was an, I invited them. I like begged them. I was like, please do me this solid, give me a favor. It was not an invitation. It was like, here you go. You're going to help me out Thursday night trunk show at your house.
9:03But I think that so many entrepreneurs these days are literally like isolating themselves to themselves in a laptop and a dream. and we've missed that piece of the pie of like, I feel like when you built birdies, you didn't build just a brand. People were a part of every iteration of the process, right? Like they were, whether they wanted to be or not, if they do beyond that, you are a part of this. And I feel like that is a part of the secret sauce of like, we say we want community yet. We are dedicated to building businesses in isolation from corners of our home without even being able to whisper what the idea is.
9:49And it's like, yeah, maybe that is the secret sauce. It's even beyond building a company. I think it's the secret of life. And I'll tell you, I'll tell you why. When I first started my career, my parents are immigrants here. My mom was a stay-at-home mom. Like there was not a lot of modeling on like, you know, being a female in the business world. I had to figure it out and doing it alone was very hard and complicated. and I made a lot of mistakes. At one point in my marriage early on, I saw my husband, I was home with a newborn. He would meet up with a colleague for, you know, beer after work before coming home.
10:20And it would send me off to the stratosphere. I was so annoyed and angry. I'm like, you need to come home. You need to stop by and get diapers. Like, what are you doing having a beer? And he says to me one night, he's like, why don't you go have a glass of wine with somebody? And like, you know, before you come home, I'm like, how are you kidding me? How could I possibly, like, where are your priorities? and then to kind of like prove it to him and like prove a point and show him, I did. And I was like, oh my God, this was transformative. Like that one glass of wine for 45 minutes after work and between then and coming home, I got to talk about outside of work and outside of home, like other things.
10:57Hey, I'm thinking about, you know, making a career move. Hey, I'm thinking about asking for a promotion. Like, how do you think I should go about it? Those are things that you're not really talking about either at home or at work. And like, it was that white space that community was able to help me catapult my career and also understand how to manage a household as well as work, you know, and other projects. And so fast forward, I had my second child. I was at Facebook. I was commuting three hours a day, which, you know, back in the day, that's what you do. Go to work every day, five days a week and starting birdies.
11:29And I remember thinking like, I need help. I need to know how are people balancing this? because with two kids, you know, I'd get a lot of questions like, oh, are you going back to work? You know, like who's going to take care of your children? I would never leave my child with a stranger. And so I just realized I needed to form a community of like-minded women very quickly that I could surround myself with that my decisions were going to be safe within this group. And like anybody else that did not agree with it, it was fine. They're not part of my community. And we started forming these like lean in circles.
12:01Now we call them and with, you know, Sheryl Sandberg many years ago. In fact, I just hosted my Lean and Circle last night here at my house, 13 years later, every month we meet. And that has made the biggest difference with birdies, obviously, but even just taking risks professionally, even understanding where my guardrails are as a mom, as a partner, as a friend. And I can't tell you how many women I meet who don't have that type of deep network. You know, they have a lot of friends, surface level friends. How's the weather? Where'd you go on vacation? How's the home renovation going, but nothing deeper.
12:35And we're missing a lot in life as, as women in particular, without having that glass of wine, you know, after work or, and before going home or forming these deep relationships where you can really help people in meaningful ways. And I think if anything, I want, you know, your audience to know that whether they're starting a company or, or anything in life, it's really hard to do it alone. It's almost impossible. And it's so much more fun to do it when you have found your people. This podcast is brought to you by Mercury. Banking that helps entrepreneurs do more with their money. Okay, I remember in the early days of my entrepreneurship journey, clients would literally mail me checks and then I would have to drive all the way to the bank to deposit them.
13:14It took me literal years to make things go digital and I am ashamed to admit I still have a filing cabinet with paper contracts because I'm way too afraid to throw them away. But that's the beauty of growth, right? You learn what systems serve you and which ones hold you back. Mercury is one of those systems that just works. Where traditional banking websites and apps are clunky and hard to use, Mercury is meticulously designed to make doing just about anything with your money feel effortless. And the best part is it flexes to fit all types of businesses. Ready to see what powerful banking can do for your business?
13:50Visit mercury.com to apply in minutes. Mercury is a financial technology company, not a bank. for important details check the show notes. You know I only share stuff I'm genuinely obsessed with and so when I kept seeing Bolin Branch sheets all over Instagram I was like okay are these actually worth the hype? Drew and I have been using their sheets and duvets for over a year now and honestly our bedroom feels like a completely different space. The moment you touch these sheets you'll get it they're incredibly soft to start but they literally get softer every time you wash them. They're made from 100 % organic cotton, so they're super durable and they're breathable, which is perfect for piling on cozy layers without turning into a furnace at 2 a.m.
14:34This is hands down the best bedding I've slept on and I'm so genuinely excited for you to try it. Start building your sanctuary of comfort this fall with Bowl & Branch. For a limited time, get 20 % off your first set of sheets plus free shipping at bowlandbranch.com slash gold digger. that's bowl and branch b-o-l-l-a-n-d branch.com slash gold digger to save 20 and unlock free shipping exclusions apply oh my gosh i fiat literally last night my husband and i we were playing cribbage which tells you that we're like 80 year old people it's like i don't know what that is it's like a finished card game that i learned with my grandpa and so we're playing cribbage after the kids are to bed and my husband's like yeah so i'm gonna go to a packers game with my friend's husbands.
15:21Okay. And I was like, Oh, well, I've been trying to get together with my friends for like a year. I'm so glad that the men could just like figure out an entire weekend in a football game. And us women are like, I have ballet recitals. The kids have this. How could I possibly? And I was like, we need to adopt this male energy of like, clear the calendar. We're making this happen. And it was just this like funny, like juxtaposition in real life being played out of like, oh my God, you guys have been texting for three days and you've already bought tickets, a hotel room, and you're ready to go. And us women have been trying to coordinate for a year and we haven't made it happen.
15:57And it is, it's so pure. I have this friend group in our city, five women, and we're all moms and we volunteer at the soup kitchen. And that is like our time to connect. And so we're like chopping vegetables sometimes with a little more than others. And I'm like, man, like the conversations and the depth of them make you feel so less crazy. It make you feel so less alone. I cannot agree more. So I love this. Can you tell me, like, just give us the 30 ,000 foot view of like the lean in circle. Cause I actually think that if more women adopt this, like the world will change. So I'll tell you where this came from, because I do have to give a shout out to Sheryl Sandberg, who very quickly when I started at Facebook became my mentor by total accident.
16:43You know, this is not like you look for a mentor and it's like, you know, you can't just build community. You can't just like assign a mentee. It just naturally happened. And when I was at Facebook, she started inviting me to her home for these dinner parties that she would put together. It was these like women I'd only read about in Silicon Valley who were like running big tech businesses or any type of business or entrepreneurs. And so once a month she'd host these dinner parties at her house and it was driving real deep conversation and debate, right? Like debate anything, like obviously be respectful, but let's hear the other side or let's understand the why behind, you know, what we're reading.
17:20And I was fascinated. Like one, I'm like, I can't believe I'm here. This is like tremendous. I was just a fly on a wall. But two, I was like, how now do I pay this forward to like others who are craving something like this? And so in 2012, I had just given birth to my second child and I was on maternity leave and I was talking to Cheryl and I'm like, Hey, I think like I'm getting all sorts of questions about, are you going back to work? You know, what are you doing? I had some of my, you know, professional friends were starting to drop out of the workforce to care for their children. And I was confused as to what the right decision was.
17:54And I knew I had professional fire in me. So staying at home full-time wasn't my calling, but at the same time, I felt really conflicted. Like maybe I just, I, you know, I, I just needed to reprioritize my life. And so I said, I want to start this like, you know, circle, this community that meets at my house monthly, like yours, but with my peers. And she was like, oh my God, I am coming out with a book in five months called Lean In with a call to action for women to form these circles. I have the setup and the structure for how sticky this could be. I don't have a group to beta test it. Can we beta test it with your group?
18:30And I was like, of course. So we met in January of 2013 was our first meeting. And that group is still, they were here last night. We have stuck to it. How many people are we talking? Are we talking like Domino's food delivery, or you are like making a meal? Where do we get that? This is no more than 10 and no fewer than six. So it is, it is, there is structure to this. When I was starting it, we lost a few people because I was very clear on what this was. This is not book club. This is not chit chat time. This is not male bashing. This is not victimization of like, well, we can't because of, you know, this isn't about politics.
19:07This is about like, hey, we're all feeling the same way. We're all ambitious women. We all want to juggle family and careers. How do we do it? Like, let's talk. Let's take a page out of the guy's playbook. Let's have a glass of wine and talk. So we meet at my house from 7 to 9 p.m. People stop, you know, come over like 630. It's nine of us. I order food and we have a moderator. We have a timekeeper. And the idea is that you only talk about the top and bottom 5%, nothing in between. So you have two minute round table to give an update of the last month. And I'm talking deep. And if six of the women are going deep and two or three are not, like you call them out, right?
19:47Like this is not, you know, just surface level conversation. And it was really impactful. And also people were concerned. I would say the first year after the feedback was after the first year, I just said, give me one year. The feedback for the first year was they were not sure if they were going to recommit because it was really it was really hard for people to dig deep and to share and make sure that this was going to be confidential. It's now been 13 years. And to see the evolution of where we've gone, you know, some have really leaned in more professionally. Some have decided this is, you know, this I need to take a break or I want to take a step back or I want to do something else.
20:21And one of the most fascinating things I've seen is that at any point in time, somebody in our group is like peaking, right? Like I'm launching a company. I just got a fundraise. I just sold my company. And at other times you're totally in like the valley of death. You're like, oh my God, am I going to survive? Oh my God, this is the worst thing ever. Oh my God, my, you know, I have somebody in my family who's very sick. And what it teaches you is that like nothing is forever, you know, in terms of the feelings, it generally like won't kill you. Even the worst feeling you're feeling won't kill you.
20:54But talking about it with a group that has sort of carried you with them over the last few years makes it so much easier to share. Like you would never just say at drop off, like, oh my God, I'm crushing it. I just got, you know, I just sold my company. I'm rich. You know, like you would never, you would also never say the opposite, which is like, oh my God, I'm really struggling today. That would feel. So we become more insular and isolated. And as we get older, it becomes worse. So identifying like-minded individuals, and I always say we meet in person, it has to be within a few mile radius of your home.
21:27Because if you're zooming in from somebody across the country, it already feels like you don't, like you're just not disconnected and I'm weird. And truth be told, like when I first started this, I had so many women reaching out saying, I want to join your lean in circle. And I said, I'm capped out at 10, but I'll help you start your own circle. Email me with the other nine women and I'll come to your house and I'll launch this. And I did this for about like 15 circles here in the Bay Area. With the exception of one group, everybody responded saying, but I don't have nine other women. Can you help me?
21:58I was like, wow, that's fascinating. How is that possible? These are professional women. How do you not have nine women you would start this with? So I started to keep tabs on like zip codes. And when I would get 10 women in a certain zip code, I'd put them together. And what we found is that like some of them live like two blocks from each other, three blocks from each other, across the street in the same building. and how often we were just living our lives in parallel and never intersecting. And meanwhile, everybody was so close by craving the same thing. And so now it's been 13 years, I think over 180 countries have now implemented Lean In Circles, over a hundred and, I don't know, a hundred thousand circles, a hundred thousand, like it's just become massive.
22:36And yet we've barely scratched the surface. And like my call in life is for women to create their own network of circles and be very structured so that it's sticky and keep people accountable. And by the way, you can only miss two meetings a year or you're kicked out. And if you're more than five minutes late or you have to leave more than five minutes early, you are asked not to join. And that is your absence because everybody has a reason why they can't make it. Everybody's busy. Everybody's got to say, but if we play that game, we get nowhere and you have to prioritize this or it's just not for you.
23:05And that's okay. It doesn't have to be for you. I freaking love this. I did this post the other day. I'm like the worst at like, I get this idea and I just like put it out there. I think that's like the entrepreneurial spirit, right? Yeah. And I'm like, oh my gosh. So we live in small town, Minnesota. And I like put out, like, I have been dreaming of just like gathering people and entrepreneurs who are in this community, because I'm like, if we want to change where we live, I truly believe that women entrepreneurs are the people that are going to do it. Like we are the vessels that can get the money in and put the money back into our communities and like see the bigger picture.
23:37And it was so funny because I put it out there. Then all these people were like, I'd fly in from Scotland. I'm in Tampa, I'm like, Minnesota, like I want a 218 area code. I want you in this community. But what was interesting is like, even just throwing this idea out there where I was like, I will literally order Domino's pizza. So do not expect anything fancy. But everyone is like, I've been thinking of this too. And I think there is a movement of people who are recognizing, like they're lifting their eyes from the mountaintop of success, whatever that looks like for them. And they're like, there's nobody with me.
Read the full transcript
24:08Right. Yeah. And I'm alone or this doesn't feel how I thought it was because I have no one to share this with, whether it's good or the bad. So I freaking love that. And I love it for you. I'm like a systems girly. Like I want to like take an operating system and put it into my life. Right. Like on Mondays, we Instacart our groceries on Tuesdays. And so I love that there's like an actual framework to it. So everybody that's listening, start a circle. Don't email Bianca with your zip code. She's got enough on her plate. just like look outside your door like you'll find these people and I we just ordered takeout we had and we would put it on the calendar year in advance every third Thursday of the month dinner at my house that was it it was just easy scheduling and standing it's it's like fairly low lift and easy we have a lot of wine you know take out like it doesn't have to be anything formal and just deep conversation it just it's like also like when you're talking about your husband who he created this like weekend with his buddy so quickly like the resentment that could come out of that as a wife.
25:06Right. And it's like, instead you're like, I'm not going to be resentful. I'm actually going to do this myself. What a great idea, honey. Yes. Right. Thank you. It's very supportive. I'm sure he's right. I've been telling you all along, Jenna, like, of course you should do this. Yes. And that's what I was like. I'm not mad. I'm inspired. Like, I'm not mad. I'm like, give me that energy. Don't take away from him. Just add to add your own weekend. I love it. That's right. Okay. So one of the things that I am so curious about is that most founders, like when we think about this idea of community, right.
25:40And we think about building something because here's the thing in the age of AI, especially with like digital businesses and stuff. I think that the thing that AI will never be able to do is create community, right? Like truly help people move towards the life they want, whether it's through a product, whether it's through service and offer, whatever that is. And so when we think about like, well, okay, if you have been isolated, if you have been siloed, like where do we start? And I would say that some people would say this whole like community idea is outdated. I think that people want to have something to connect with.
26:16How have you done this through shoes? Like walk us through it because I can see how easy it could be to build a community of say entrepreneurs. How have you done this with a product? You know, it sounds so like thoughtful when you say it in so eloquently as you just did. It was, you know, it, I think shoes were just like the by-product of what I was seeing as I was building community. So the idea behind birdies was very simple. I'd love to host people at my home, you know, men and women, but particularly with these circles that started in 2013 and two years into it, it was one of these funny things where I would ask people to kindly take off their shoes, you know, and it was not so much because the shoes were dirty, although like it does seem kind of weird to have dirty shoes outside meant for the outside inside.
27:00But it was more like, Hey, stay a while, like kick up your feet. Like if you have your, like, you know, heels on or your boots on, you're kind of like, you know, one foot out the door sort of thing. I was like, stay a while, have a glass of wine, take off your shoes. But I would see people would be uncomfortable, you know, like they'd have a hole in their sock or they didn't have a pedicure or it just, it kind of felt intimidating or just awkward. And in 2015, like two years after doing this, I had this like aha moment where I was like, you know, we have our slippers for the bedroom and bathroom for the moment where, you know, the day is done, you have your jammies on, your hair's in a bun, you're washing your face and you've got your snuggly slippers, but you would never entertain in them or go outside of the house in them.
27:42And then you have your shoes that you throw on as you're going outside, but there was nothing for the yummiest place in the world, which is the living space, the living room, dining room, kitchen. That's where the magic happens. That's where community happens. That's where food and conversation and guests and laughing and crying and hugging, that's where it all happens. How do we not have shoes for this space dedicated for this space? And so that's where the idea came in. And certainly I did not think I would be the one to solve the problem, nor did I frankly want to solve the problem. I just wanted to go into Nordstrom and just buy the shoes and go on and be done.
28:15Continue building at Facebook. That was a great life. And so my husband in 2015, he's just like, I've been hearing you have this problem for a long time. You haven't found a solution. why don't you just solve it? And I thought this is, he's crazy. I have this like big job, you know, I have two kids. I don't know how to make shoes. You know, I Googled how to make shoes. Like that was not helpful, but it was like, I couldn't shake it. I was like, God, this is just such a thing. And I remember watching this, like Mr. Rogers, you know, like on Instagram, you know, where he'd like walk in and take off his outdoor jacket and put on his indoor coat and take off his outdoor shoes and put on his indoor loafers.
28:50I'm like, see, he's not walking around barefoot. but he has shoes on. He's still maintaining the integrity of his outfit. It's, you know, he's, he's not ready for bed at this point. So I was like, I want that. And, but in order to do that, because I had no background in it, I rallied my lean in circle. In fact, the first picture we ever posted, I think was of my lean in circle, all wearing the shoes together in a circle. And this idea of community, you know, the idea of birdies was anchored on community. We were solving a problem, you know, of what to wear on your feet during a moment of community.
29:18And so very much a part of our heritage is this idea of community. Like, how do we make it better? How do we enjoy this moment even more? It just kind of took off. And at one point, you know, a year later, we were like, if we were to gift our shoes, a pair of one of our shoes, we had 1800 units, and we wanted to sell every one of them because we needed the money to reinvest in the company. What would be the one celebrity that we would send it that really embodies this idea of community? and you know, you, you go to like the stratosphere of like celebrities, gosh, if this person, where is it? You know, you'd, it'd be great.
29:53But nobody really had that. Like, you know, like there wasn't a celebrity where I was like, yeah, I bet if I go over to her house, she'd make me like a bowl of mac and cheese and a big glass of red wine. Like, like I would, I would be hungry leaving in their house. So it's like, who embodies this idea of community and tables and cooking and the yumminess. And then I, I came across Megan Markle. She had the tag on Instagram and she was on her show suits. And I just was, I just remember like, she wasn't like the biggest celebrity in the world back then, but she really embodied everything that was birdie, which is like, I bet you she would serve me something delicious to eat.
30:30And she had this like big green egg grill in her yard and she would like barbecue. I was like, this is my girl. And so we decided to ship her a pair and the rest is history. But the idea is that we were always authentic. Like who is that girl that's going to eat at the table? And also if she's hosting a dinner party and you come in with three more people that she did not expect, somehow she has enough to feed them and three extra chairs miraculously arrive. You know, so community has always been in our DNA from the very, very, very beginning. Okay. Can we talk about bras for a second? Because honestly, for the longest time, I just accepted that being uncomfortable was just a part of being a woman.
31:11Like those underwire digs, the straps that leave marks on your shoulders, spending half of your day readjusting everything. I thought that was just life. But then I kept hearing about the Skims fits everybody collection everywhere. And I finally gave in and I tried it and I totally get the hype now. The fabric is ridiculously soft and stretchy, but not in that cheap way where it loses its shape. It literally feels like it was made for your body specifically. And I'm not even kidding when I say I forget I'm wearing anything half the time. It is one of those things where you don't realize how uncomfortable you've been until you finally experience what comfortable actually feels like.
31:50Now, trust me on this one. You just need to try it. Shop Skims fits everybody collection at skims.com. Once you place your order, make sure to let them know we sent you. Just select podcast in the survey and choose a gold digger podcast in the drop down menu that follows. when we were young we dreamed of castles and fairy tales and as we grow up those dreams might shift into building something real like starting a business you need a website payment systems a logo and a way to reach customers it can all be overwhelming and confusing but thankfully that's where today's sponsor shopify comes in shopify powers millions of businesses around the world and 10 % of all US e-commerce, from big brands to folks just getting started.
32:35They offer beautiful, ready-to-go website templates so you don't need design skills to look professional. Their AI tools help with product images, descriptions, discount codes, and more. Shopify also makes it simple to run email and social campaigns so people can find you. And if you ever feel stuck, their award-winning 24-7 support is always available. Turn those dreams into... and give them the best shot at success with Shopify. Sign up for your$1 per month trial and start selling today at shopify.com slash gold digger. Go to shopify.com slash gold digger. Shopify.com slash gold digger.
33:15Anyone who knows me knows that I'm all about creating spaces where people actually want to be. So when we started hosting on Airbnb, it honestly felt like the most natural thing in the world. and it's turned into one of the best decisions we've ever made. Over the years, we've hosted hundreds of couples in our little spaces. We've had so many repeat guests come back and we've created this incredible community, not just with our guests, but also with the people who help us care for our space. Whether you've bought properties as an investment or have unused rooms waiting to be shared, hosting on Airbnb is a practical and profitable choice.
33:49And just think about it. If you've put a ton of time, effort, and work into your home, someone out there probably would love to experience it while they're traveling. So next time you're planning a trip or want to make some extra income from your spaces, you should definitely host on Airbnb. Your home might be worth more than you think. Find out how much at airbnb.com slash host. Oh, I love that. And I love that story. And I think a lot of times what's interesting to me about this, Bianca, is a lot of times when people are starting a business, there's this whole exercise you're supposed to do right with your ideal client avatar.
34:26And to me, like even the word avatar, I just picture the blue guy from like the movie. Like it just doesn't resonate. And I'm always like, I've had to always create picturing an actual human, like who is my friend who actually needs this thing? And how would I speak to her? And I think that when we go so like, like, Oh, it's this, you know, woman who is this age and lives here and does this. It's like, it doesn't connect. Like even the other day I was writing an email for my whole email list, hundreds of thousands of people. And I'm like, I am writing to one person. I'm writing to my friend, Sarah right now.
35:01Right. And I feel like that's where brands and people are getting this so wrong is that it's this elusive idea of a person versus a real human person. You nailed it. I learned that by accident. I was at Facebook and I was, I was working with retailers on the West Coast. And, you know, as a salesperson, the best way to sell is to understand their problems and then come with a solution. So I sat in an old Navy meeting here in San Francisco and the CMO at the time was talking about, you know, their growth opportunity and their target person. And her name is Jenny. I was like, wow, she hasn't, they're not talking about millions of people.
35:39Jenny is getting older. How do we talk to NextGen, J-E-N? And I was like, this is fascinating. They have not only a persona, know, but she has a name. She has a number of kids, you know, here's her age. Here's what she, she's busy. She's a working mom. When she shops, she wants to shop for the whole family. She wants it to be fun. She wants it to be, you know, cost-effective. And that's when I came home that night. I was like, who is our Jenny? And that is to your point, exactly. It was not a fake, fictitious person. It was like down to what does she have for breakfast? What car does she drive?
36:09What is she doing all day? And then if that were a celebrity that we could all identify with, Who would it be? And that's how we ultimately got to Megan. And even still to this day, you know, lover, hater, you know, she's still very much to me exudes that like that warmth and sense of community and, you know, and food, which is so much a part of life. I, okay. I love this so much. And I think too, to your point, it's like, if you are trying to figure out what this elusive person eats for breakfast, if you have one person in mind, it is so much easier to do that entire exercise, right? Like it's, it's like people are throwing spaghetti at the wall and trying to serve everyone and your communication and your branding and your marketing gets so much clearer when you speak to one person.
36:55And I think that you guys just nailed it. One thing that I think is so beautiful about your story and just the brand of birdies is, you know, the origin of gathering and community. And it's like, almost like sell people what they think they want, which is shoes, but give them what they actually need. Right. Like your through line is so much bigger than the product itself. And whether people just want an epic, you know, pair of shoes. Great. That's awesome. But like the mission and the brand and the vision is so much bigger than that. And I just, I don't know. I love that. And I loved when I heard your origin story and like starting with Marissa and all these different things.
37:36It's like, oh, every piece of this has been you bringing people in your fold. Oh yeah. I mean, let's talk about the number of times I've just been like, just embarrassed and like punched in the face for things just don't work. And you're just like, that sucks. And, but you go to your community and you're like, you guys are not going to believe this. This is like how, what a terrible day I'm having. And like, we all laugh and you know, it's like, you feel like a big hug and you're like, okay, I got this. I can move on. Yeah. Okay. So I'm going to ask you kind of a fun question, but let's say someone gave you$1 ,000 and 30 days and they said, I need you to build a community around a brand new product.
38:11Like I want to make like a movement. I don't just want to have something to sell. I want like people behind it, no existing audience. Like let's remove all of the factors, no connections, no advantages. What would you do? Like, how would you break this down? I would, well, first off, I would just keep the thousand dollars, get my nails done and have like a really nice meal. Cause I don't think you need money to solve that problem. I think you need a lot of creativity and a lot of discipline and just a lot of just like talking to people. To your point, you know, we're all craving human connection.
38:39And so you have to humanize the problem and the solution down to who is that one person. Oftentimes, you know, people are trying to boil the ocean. It's never going to work. It's not going to be for everybody. And now eventually it can be, but you got to start off specific, specific, you know, to this one problem. And then we can keep iterating and grow and whatever. But I would say, you know, kind of like what we did, like, who is the one person that this is going to solve their problem? And how is it going to solve the problem? And once you've identified that, go ask that person, does this solve your problem?
39:11And, you know, for Bertie, is the interesting thing is, I was so excited to solve this like slipper shoe problem. Turns out that was not really people's problem. Like they were okay with just walking around in socks and barefoot. Like much to my dismay, it's very hard to change people's behavior. But what happened was they loved the shoes because they were playful and comfortable that they started wearing them outside as shoes. Yeah. Did that mortify you? Like when I know the origin story, I'm like, wait, what did Bianca do the first time she saw somebody wearing these out in public? So I would, I mean, it was mostly my friends in the beginning and I would just be very disappointed.
39:47I was like, you know, these are intended to be at home because I didn't think we were ever going to win in the shoe market. And I didn't even care about shoes. Like I was not trying to solve a shoe problem. There's plenty of shoes. If half the shoe companies go away tomorrow, we would not be missing shoe companies, right? Like it, like I didn't care about that. I cared about the home. So I saw my friends like at airports and like around the street, I was like, this is annoying. And then, you know, Meghan Markle, she had a big following on the tag, but every time she was photographed either by paparazzi or herself, it was always outside of the home.
40:14And I was like, oh man, people are going to start buying these as comfortable shoes. And then in 2016, I remember like our return rate was like sky high. I was like, this is a problem. And so we hired an intern that summer. And I said, your job is to email all of our thousands of customers and ask them, how are you wearing your birdies? And at the end of the summer, she presented to Marissa and myself. And she said, listen, turns out over 75 % of our customers are wearing them everywhere, not just at home. And so, you know, genius me. I'm like, well, there's the problem. We need a marketing campaign to educate them to wear them at home.
40:47And she was like 19 at the time. And she's like, or we could pivot, make them, you know, a little bit better for the outdoor elements and make them the most deliciously comfortable shoe they've ever worn. And I was like, huh. And it really kind of took me back. And it did take me a while. We were birdieslippers.com for many years. And I was like, wait, are we really not going to be a slipper company? Are we really moving outside? But this is, you know, there's, it's a very fine line between staying true to the initial problem you were solving and pivoting to where the customer is taking the product.
41:21And ultimately, after much deliberation, we just decided, okay, we just, we should re-engineer the shoe to make the outsole a little bit thicker, but everything else the same and see what happens. And sure enough, like the business exploded. They were durable, returns rate, you know, came crashing down. That was fine. And then I had to hunt for who owned the domain birdies.com because we were birdieslipers.com. And that took me like two years to find the owner and negotiate. And that was at that moment in 2018, we were like, all right, from now on, we are entering into the footwear space without any experience.
41:54And kind of frankly, like that was not the roadmap. And here we go. And it's just been, you know, an insane journey. And by the way, like during the same time, Meghan Markle announces that she's engaged to Prince Harry on Cyber Monday. And the whole global press goes crazy that, you know, Birdie's her favorite shoe brand was a slipper fit for a princess. And that was the timing of it all was like so amazing. I was just like, OK, here we go. We are going to be the yummiest, most delicious, most fabulous shoe for the home and everywhere she goes. It's what we like to say. You know, what a beautiful lesson in surrender as a founder, right?
42:35Because I feel like you definitely hit a crossroads of like, I am going to dig my stinking feet in and I'm going to tell you what these shoes are for. And I'm going to like recommit to that journey, or I'm going to let you guide me in how you want this to go. And I feel like many founders have found themselves in places where like your product kind of takes on a life of its own, right? Like it's not, it's like that combined energy. It is a collaborative experience. Like it is truly. And so what a fascinating thing, because you know, what's so funny, Bianca is like, I am a customer of birdies. I have never once thought of like, I will only wear these in my home ever, which is, and I have been a customer for years.
43:21Like I'm talking years. And so what's so interesting is, is like the product now stands on its own, regardless of the mission that started it. Right. And I think every founder, no matter what you've created at some point, you've either had to tune in and listen to what people are telling you or dig your heels. Right. And there is no right or wrong. Right. They both can have beautiful outcomes. Yeah. But that is like the fork in the road. Oftentimes where you see like, Oh, if I would have maybe chosen it this way, it could have gone differently. Yeah. A hundred percent. I am like a fail up story.
43:55Like the journey of birdies is just like constantly failing and like picking wrong, but pivoting and, you know, and just persistence, like not giving up, but like this, you know, the idea of like, how'd you build community and this like slipper shoe and then a shoe like that was not by design. That was purely out of desperation and like the need to pivot and you know, all those things. And I love that word you said surrender. I have not used that in my vocabulary. Maybe I'm afraid of that word, but I, I don't know. I haven't used it. And when I heard you say that, I was like, God, that's such a great word.
44:26I surrender. Whenever I think about my business and I feel like my journey into motherhood was like just this massive, like you just got a freaking surrender, which is most of us entrepreneurs are control freaks. Right. Yeah. Yeah. And I now picture like my hands are like, I've loosened the grip. I've just loosened the grip on my expectations. I've loosened the grip on the way things have to go. I've loosened the grip on expectations. Like, and so it's just, it's interesting because I think that that is like a hard fought lesson for so many of us where it's almost like we go into entrepreneurship as this like desire to have control.
45:06Maybe there's other aspects of our lives out of control. And it's like, damn, Like entrepreneurship is the biggest lesson in surrender that we might ever experience. It's so true. It's so true. I don't know. I think like knowing what I know now when I do this again, I don't know. I mean, it's a crazy journey. It's yeah. And, you know, I think one of the hardest things for me building this and my husband, I used to talk about a lot. He's like, your job as a founder is you're going to get a lot of feedback from customers, from investors, from your friends. Like, oh, have you thought of this? Have you thought of that?
45:40Have you thought of that? And one, you're like, yes, I've thought of it all. Like I am up all night. I'm like a lunatic. Yes, I've thought of that. But he's like, your job is, you know, to listen to it all. And then you have to pick which, you know, feedback you take and which you don't. And that's really hard to do. Yes. You know, because they're all good ideas. And also, how do you ruthlessly prioritize? Like you want to do it all, but you only have so much time and so much money. And so how do you ruthlessly prioritize how you stock rank them? And I think just being disciplined and also, you know, have this ability to surrender, like they're two opposing things and yet they have to coexist for, for anybody to be successful.
46:16Yeah. I think too, you know, to your point, it's almost like you have to have a filter, right? Of like, what am I letting in? Even in ideas, I recently had to send a voice message to this person who's like, brilliant, love him. And he was doing this like mastermind and all these things. And I said, you know, I love you and I love this idea, but here's where the problem is. The problem is me. And I can so easily take on other people's energy and excitement around ideas that are not mine and are not mine to pursue. And if I say yes to this thing, I'm literally going to put myself in a cesspool of ideas and energy that is not mine.
46:52And I'm not in the season to accept them or adopt them. And so it was funny because I like turned it down. He's like, oh my God, you're so like me. Like I am the same thing. And I think that it's like when we start to turn the filter on and be like, wow, that is a great idea. Not my idea, but great. Or like, yeah, this feedback is constructive. Like, how do I move with this? I think that's like where, where you have to like do the reps. You just literally, there's no way to build the filter, but by putting in the reps. Totally. There's no way out, but through. I tell that to my kids all the time.
47:25Like it just, yeah. Yeah. Yeah. So one thing I want to know is like oftentimes in entrepreneurship, people will look at things and be like, this is an overnight success. You are a decade, a decade into this journey. What is something that you wish people knew about the long run, like the long game of entrepreneurship, not the flash in the pan, not the overnight anything. What do you wish people knew about it? It's a long journey. It's a marathon. It is a game of persistence and never giving up. And you could have the best idea. And, you know, and sometimes I would say like, even the best ideas are even the hardest because everyone's coming after you.
48:06Everyone's going to try to like steal your idea or cut you down or, you know, just come after you in any way. You're more visible if it's a great idea. There's no easy way. I mean, if it's just hard, no matter how great or how big or small the idea is. But I think a lot of people give up too soon. And that's okay. But I think like the most successful founders that I've spoken with, they've been hit with the worst of the worst moments in that journey and they never give up. They use it as a learning. It's just another opportunity to grow from it. The positive attitude. And the other thing is, you know, I hear a lot of young founders who, you know, a couple of things are like, one, I want to start a company because I want more control over my schedule.
48:56And I'm just like, oh my God, like that's not going to happen. Like you are, you know, like that's never going to happen. You're going to be 24 seven or they're like, the real money is made in being an entrepreneur. And I, you know, I'm like, if you're chasing the money, you're like, this is not for you because it's going to be long and hard. And we started with nothing. There's no promise. And along the way, you're way better off getting a job and doing and working hard at a big company. You know, you have a 401k, you have health insurance, you have some reliable form of income. And so I think like the best entrepreneurs are those that are just like, almost like, God, I kind of like don't want to do this, but it's like, I can't not not do it.
49:33Right. Like you just, you're like so passionate. And then in my case, you know, So halfway through the journey, I was like, wow, this is really hard. But like, there's no going back. You know, you've raised capital. You know, you have investors. You have a board. You've got like everyone cheering you on. You're like, oh, my God, I can never quit. Like, unlike any job you have where you're like, this isn't working for me. I'm going to give my notice and I quit. Like, you can't quit. You're the last person on the ship. No matter where you're going, you like, that's it. And so it is a commitment for ever, you know, until you decide, you know, this is the right time to exit.
50:07And even then, I mean, we sold our company a few months ago. I'm still, I'm still running it. You know, I just, it's hard to let go, but I think you have to have passion, resilience, thick skin. I've had to learn that the hard way. I don't have great thick skin. Same. You want to do 10 years of therapy, do one year of entrepreneurship, right? Yeah, right. You have to learn to just, and that's where community comes in and you can laugh it off because the people that really matter to you have your back and like nothing else really does matter. Yes. Oh my gosh. I love it. I feel like entrepreneurs have to have some level of delusion, just like, like, it's like your alter ego just like has some sort of like 2 % edge of a belief that other people don't have.
50:50And that delusion is going to guide you forward. And it's a beautiful thing. I hope. Oh my God. I haven't used that word in a long time. Delusion. It's so true. You have to be delusional enough to think that you're going to be better than anyone else in the world that has done this. And also humble enough to be like, I'm punched in the face every day? Cause I'm a moron. Like I, that was a bad idea. That was a bad decision. Like, I guess I'm not so great. Right. Like it's a constant battle of, you know, two polarizing things. So I got my colors done. Bianca, have you heard about this whole thing?
51:20You get your, like our mom. Oh no, no. You like you, it's like this thing. Our moms probably did it in some community ed class at some point where you find out. So there are seasons and you get your colors done. So it's all based on your skin tone, your hair, your eyes, what colors look best on you. And I discovered in getting my colors done that I am not a black girl. Like I can't wear black. I need to wear brown. And so I am now flipping all the shoes in my wardrobe from black to brown because all my clothes now are going brown. Anyways, my husband walked down and I was on the birdie site and the new loafers are like, oh yeah, so freaking cute.
52:01He was like, girl, he's like, Jenna, if you order another pair of shoes, like you got to FIFO your shoes, you got to get some out of here. So I just feel like I'm in a iteration of like out with the old and with the new. And I feel like birdies is just like reinventing shoes and ideas and design. And I don't know, it's not maybe the original vision that you had, but like, damn, they're good. You're so good. Thank you. Thank you. Thank you. We're having fun. We're having fun. And we've sort of proven ourselves somewhat in, you know, an industry that is like a very hard to get into industry. We've sort of proven ourselves.
52:40We're able to hire, you know, the best talent in the industry. And we're having a lot of fun. It's been a lot of fun. But by the way, if you're a brown girl, I highly recommend like colorful shoes. Like you could wear like, you know, like yesterday I was wearing like this like tan dress with a pair of our suede red hummingbird flax. Like the red with the tan, like looks great. Like we have a lot of, a lot of great colors. Well, I'm eager and waiting. Where can everybody find you and connect with you? Also everybody, let's start lean in circles. Like I just, I am so behind this and I love it. So where can we connect with you, Bianca?
53:17Please do. And actually maybe we can catch up afterwards and I can kind of give you like some bullet points that you can share with your audience in the form of an email if they want it. Like just to kind of follow the structure because like the structure is the stickiness and the glue to making this work. It's not just getting together. I'm just Bianca Gates on Instagram, Bianca Gates on LinkedIn. You can shop birdies.com because that girl bought that URL, baby. Yes, I did. Oh my gosh. That was, that's a story for another time, but you know, thank you so much for coming on the podcast. This was such a treat.
53:47You're amazing. Thank you so much. Oh my gosh. I loved today's interview. Bianca is just an incredible founder. I feel like she tells it like it is, but I'm also so inspired by her love and devotion of community through every step of the journey, whether it was sharing her idea, gathering women in her home, making people be ambassadors for this brand that was just an idea in her head. Oh, I just feel like community has been at the crux of every single step she's taken. And I think that we can all take a page from her and Sheryl Sandberg's book about creating our own communities. I am obsessed with the structure and the rules that follow this because I feel like as women, it is so easy for life to get too busy or for things to pop up or for us to quick cancel at last minute.
54:37And I think that if we truly want and crave community and we want to be in community with other people, we have to make space for it. And we have to make it as important as everything else in our lives. This episode was top notch. I hope you share it with people that you want to be in a lean in community with in your own lives. And I hope that this is the start of something incredible. I hope this is the start of many more communities of women gathering and changing the world together. Thank you so much for listening to this episode of the gold digger podcast until next time, keep on digging your biggest goals.
55:11Thanks for listening to the Gold Digger podcast. I hope today left you inspired and equipped with something you can put into action as you build a business that truly supports your life. If this episode resonated with you, here's how you can help the show reach even more entrepreneurs. Hit follow, share it with a friend who's building something meaningful. And if you're feeling generous, leave us a review. Those reviews help other listeners discover these conversations when they need them the most. This show has become so much more than I ever imagined. And it's because of listeners like you who show up and share.
55:44You are helping build something that will inspire entrepreneurs for years to come. For show notes, links, and resources, head to golddiggerpodcast.com. Keep digging your biggest goals. The world needs what you're building.
From the publisher
Ever bought something you loved so much, you had to tell your friends about it? What if your entire business could be built around that kind of energy; where your customers don’t just shop, they stick around, support one another, and become your brand’s loudest cheerleaders?
That’s exactly what Bianca Gates has done as the founder and president of Birdies, the stylish-yet-comfy footwear brand that’s built a cult following. What started in Bianca’s living room has grown into a brand loved by women everywhere… not just because of the product, but because of the feeling it gives you. Connection. Confidence. Community.
In this conversation, we’re talking about the real story behind Birdies’ growth. How Bianca built a community-first brand from day one, how authentic storytelling shaped Birdies’ success, and how you can apply her approach to your own business—even if you’re starting from scratch or feel like you’re late to the game.
So if you’ve ever wondered how to rally people around your product and create a movement, not just a moment, this episode is for you.
Goal Digger Facebook Community: https://www.facebook.com/groups/goaldiggerpodcast/
Goal Digger Instagram: https://www.instagram.com/goaldiggerpodcast/
Goal Digger Show Notes: https://jennakutcherblog.com/how-to-build-a-support-circle
Thanks to our Goal Digger Sponsors:
Sign up for your $1/month Shopify trial period at http://shopify.com/goaldigger.
Find a co-host today at http://airbnb.com/host.
Shop SKIMS Fits Everybody collection at http://skims.com/goaldigger!
Create your sanctuary of comfort with Boll & Branch. Get 20% off your first sheet set plus free shipping at https://www.bollandbranch.com/goaldigger.
Check out What Should I Do With My Money? from Morgan Stanley. Listen now at https://mgstnly.lnk.to/bqe8HiAC!GD.
Experience the power of a Dell PC with Intel Inside®, backed by Dell’s price match guarantee. Shop now at https://www.dell.com/deals.
Visit http://www.mercury.com/ to apply online in 10 minutes. Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust; Members FDIC.




