In short
A “business autopsy” of six early warning signs that a once-great company is quietly declining, emphasizing that stocks don’t die—companies do—and that the stock chart is the last place the truth shows up.
Guests
Stephen Morris and Andrew Saylor (co-hosts). No other guests are interviewed in this part.
Key claims
Investors often fall into denial (halo effect) about “untouchable” brands; they miss moat deterioration and survivorship bias. Decline shows up as slowing growth vs industry slowdown, management “incentive rot” (changing KPIs, political/half-truth earnings language), customer pain (quality/service deterioration, pricing games, higher churn), and margin compression with disappearing pricing power. Black-box accounting can hide fraud.
Notable examples
Sears (Walmart/Amazon market-share pressure; “too big to fail”; stock collapse to ~10 cents after Chapter 11); Borders Group (outsourcing online to Amazon; KPI shifts); Circuit City (expert staff replaced, customer experience worsened); Kodak (invented first digital camera in 1975 but didn’t pivot); Enron (accounting magic/fraud).
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Chapters
Tap a time to open that second in VOThe Sneaky Risk of Dying Companies
0:45 to 1:12
Exploring the risk of investing in companies that were once successful but are now in decline.
“I just knew I had an idea and I didn't want to be that guy who talked about it forever, but never actually did anything about it.”
Shopify as a Tool for Entrepreneurs
1:12 to 1:42
Discussing how Shopify can help aspiring entrepreneurs launch their businesses.
“They've got thousands of templates so you don't need to know how to code or design.”
Philosophy and Predictability in Investing
3:12 to 4:50
Discussing how human behaviors influence historical patterns in investing.
“And welcome back to the Investing for Beginners podcast, everybody.”
Defining a Great Company
4:50 to 6:44
Exploring different metrics and characteristics that define a successful company.
“You know, when it comes to the obvious signs or maybe not so obvious signs that a company is in decline.”
The Importance of Moats
6:44 to 8:10
Discussing the concept of moats and their relevance in a company's long-term success.
“For me, they got to have a great if they don't have a great story with a great moat, I don't even really care.”
Denial: The First Symptom of Decline
8:10 to 14:00
Identifying denial as a key symptom that can blind investors to a company's decline.
“We all have the same problems that are wrong with us.”
The Downfall of Sears
14:00 to 16:50
Exploring the reasons behind Sears' decline and loss of market share.
“And so I mean, is that part of it that Sears moat?”
Understanding Pink Sheets
17:47 to 19:43
A discussion on pink sheets and the risks associated with them.
“Investing involves risk, including risk of loss.”
Signs of a Failing Company
19:43 to 22:21
Identifying key indicators of a company's decline using Sears as an example.
“I can't remember what it's called, though.”
Dick's Sporting Goods vs. Sears
22:21 to 25:42
Comparing the success of Dick's Sporting Goods with the failure of Sears.
“I mean, what you're saying to go from 150 in the 2010s, I think you said.”
Show all 16 chapters
Identifying Incentive Rot
25:42 to 28:00
Understanding 'Incentive Rot' and its impact on company performance.
“They were printing apps and Sears was still printing catalogs.”
Understanding Company Declines: Borders Group
28:00 to 35:08
Learn how Borders Group's changing strategies contributed to its decline.
“Yeah, they're giving you political answers.”
Understanding Company Declines: Borders Group
35:16 to 36:05
Learn how Borders Group's changing strategies contributed to its decline.
“practically anything on the web like restoring a vintage motorcycle from a 50-page restoration block or finally break down that long article you've had open for weeks gemini and chrome is here for it.”
The Impact of Customer Experience on Business
36:56 to 42:01
Explore how customer pain and service quality affect company performance.
“I mean, Warren Buffett had a quote where he said, turnarounds rarely turn.”
The Enron Example: Lessons in Corporate Transparency
42:01 to 45:51
Learn how the Enron scandal illustrates the importance of understanding company operations and recognizing red flags.
“And again, they're playing that politician game.”
Segmentation and Future Discussion
45:52 to 46:20
The hosts conclude the first part of the discussion and tease the next episode covering more companies.
“All right, we're going to hit pause right here because we don't want to drag this on for another hour.”
Transcript
Automatic transcript. May contain errors.0:00In the beginning, I used to think that the biggest risk to what investors do is buying the wrong company, just the wrong company in general. But now that I've been around this for a while and I've learned more and more, I'm starting to realize that there's kind of a sneakier risk than that. And it's buying a company that used to be great. And you're not noticing that it's quietly dying until the stock's down 70 percent. And the story has completely changed. And it seems like overnight. So today, Andrew and I are going to be discussing kind of like a business autopsy. We're going to go through six symptoms of a company that is in decline, what the early warning signs are, and how you can protect yourself from this insanity.
0:42I remember starting my first business. I had no clue what I was doing. I just knew I had an idea and I didn't want to be that guy who talked about it forever, but never actually did anything about it. So I went for it. And honestly, that one decision taught me more than I could have ever learned sitting on the sidelines. If you've got something like that sitting in the back of your head, my best advice, start. The timing is never going to be perfect. Summer's packed, fall gets busy, winter's coming soon, and before you know it, another year has gone by and that idea is still just an idea. Shopify makes it a whole lot easier to take the leap.
1:12They've got thousands of templates so you don't need to know how to code or design. Just point, click, and your storefront looks professional from day one. Once customers start finding you, Shopify's checkout saves their info so they can buy with one click. and when you hit a wall their built-in ai assistant sidekick has answers on the spot no waiting no digging all you need is the idea shopify handles the rest if you're serious about hearing your first start your free trial at shopify.com slash beginners today you heard that right start your free trial today at shopify.com slash beginners that's shopify.com
1:47Stephen:slash beginners one of the things about bitcoin that's really surprised me is how much easier it to transact with these days. I was always under the impression that using Bitcoin as payment was inefficient, expensive, and risky, but Cash App has made it easy. It seems like Cash App is being accepted by more and more merchants everywhere I look. It's usually a lot of small business owners like myself, and now many of them are starting to accept Bitcoin as payment. Bitcoin is often talked about as an investment, but it was built to be used. With Cash App, you can actually do that. Send Bitcoin instantly, pay at local Square businesses that accept it, or move it to your own wallet whenever you want.
2:20Stephen:It works more like real money and less like something locked in an account. For a limited time, new customers can get$10 added to their balance. Just use code CASHAPP10 when you sign up and don't forget this part, send at least$5 to a friend in the first two weeks. Terms apply. CASHAPP is a financial services platform, not a bank. Banking services provided by CASHAPP's bank partners. Bitcoin services provided by Block Inc. brand. For additional information, and see the Bitcoin disclosures at cash.app.legal.podcast. You're tuned in to the Investing for Beginners podcast. Investing for Beginners podcast.
2:54Stephen:The show for the long-term investor. We cut through the noise to focus on what works. Compounding, discipline, and the conviction to buy wonderful businesses and stick with them. Your path to financial freedom. Start now. And welcome back to the Investing for Beginners podcast, everybody. My name is Stephen Morris, and he is Andrew Saylor. And I don't know if I've ever shared this on air with you guys or not, but I'm like a huge philosophy nerd. I love philosophy. I took a bunch of philosophy classes in college, and eventually one day, hopefully, I want to get a PhD in philosophy. No reason just other than to just do it.
3:41But I love philosophy. And in one of my classes, and I don't know if this was a quote the professor was saying or if it was his own thought, but he was talking about how history never repeats itself. Only humans repeat themselves. and I got to thinking about it and I'm like that is that's such a weird thought because of course history repeats itself but then after I thought about what he was saying for a while I realized that he yes he's not really implying that history doesn't repeat itself he's implying that humans cause history to repeat itself if it wasn't for the human factor then you know history would just go on.
4:24And so I bring that up to say, Andrew, that that human factor is kind of good because it makes it predictable. We, you know, since humans constantly repeat themselves and keep making the same dumb mistakes, we can kind of predict and see whenever they're going to do those things. And that's kind of what we're talking about today. You know, when it comes to the obvious signs or maybe not so obvious signs that a company is in decline. And I guess the first thing that I learned when I was researching on all of this is, and I got corrected very quickly, is a stock never dies, a company dies. Stocks don't decline, companies decline.
5:14The stock is the aftermath of a company declining. And that was a very important perspective that I gained from that is that the stock is the final verdict of the declining company. And once I put it into that frame of reference, it's like, oh, now all this kind of starts to make a little more sense.
5:43Stephen:totally like the the whole warren warren buffett following benjamin graham like figuring out what a business is worth because in the short in the short term it's a voting machine in the long term it's a weighing machine that stock price will catch up with a failing business eventually so one thing i want to make just plain and clear before we actually dive in today, Andrew, is like, you know, a lot of this is research I did, but it's not a doctoral thesis. This isn't, you know, hard, stone cold fact. Like these are just observations when researching this topic and these companies. These are just things I've found.
6:26So with that said, don't base your entire investing thesis on what I'm saying today. Do your own research and and go find your own things. So the first thing I want to dive into, Andrew, is just kind of your definition of what a great company is, because I think we all have a different idea of what a great company actually is. For me, they got to have a great if they don't have a great story with a great moat, I don't even really care. Like, I don't even want to see what your numbers are. Well, what's yours?
6:58Stephen:It is a concoction of a bright future. And then like you're saying, the story and the moat because um i want i want to see growth down the horizon but i also want to see why is this business going to be able to stiff arm the competition um i think we're fortunate if you want to call it fortunate in that we've been around with amazon kind of making its name to investors like amazon just takes on everybody and just you know they go into an industry and they just destroy anybody in it so they are like the poster child of competition is coming to eat your lunch um we have to remember that's the case for every business they're all competing and um as much as you see growth in some of these emerging places and where it seems like a rising tide lifts all boats, oftentimes the weaker businesses get shaken out and you don't hear about it because of survivorship bias.
8:02I love that you mentioned like the philosophy teacher
8:05Stephen:and how human beings, we all repeat ourselves. We're like predictably dumb. We all have the same problems that are wrong with us. And it's all these biases. And I love to like throw them in and sprinkle them in as we keep going. But I think that's a big one is like survivorship bias. We never take the time to do an autopsy. So we never are aware of reasons why businesses can fail or even aware that they do fail. And so I love this topic. I love that you're bringing it up. And I think that's why a moat to me is very important. But I'm curious, like, what draws you to the idea of a moat? And is it like a similar kind of idea or how are you looking at it?
8:53it's i guess part of like my military background um you know the the old adage is uh the best defense is a good offense i kind of apply that same perspective to companies you know if i want to you know if you look at sherman williams coca-cola these companies that have been around for literally a century. It's their moat that has kept them relevant all those years. And so kind of that same mindset, like their defense is what's allowed them to have an amazing offense repeatedly time after time, after time, after time. And while I would agree that offense, or I'm sorry, the old adages, defense wins championships, I would reverse that as well and say that in these cases, it's the offense that wins the championships, but their defense is what allows them to have that stellar offense.
9:54Does that make any sense at all?
9:56Stephen:Yeah, yeah, it totally does. But yeah, and I mean, Mo is so, so important to me. And then the reason the story is equally as important to me is because you can learn a lot from their story, obviously. You know, one of the, you know, I'll use Coca-Cola again as the example. How do they act when times are tough? How do they act when their supply or their distribution gets completely interrupted in some sort of way? And what do they do? And they've shown that, you know, they don't freak out. They stay cool, calm, collected, and they figure it out. And Coca-Cola has innovated the logistics game in many ways, you know.
10:43Before I started doing all of this, I worked in a logistics field and Coca-Cola is credited to many of the tradecraft, if you will, still today. And it's because of those things they had they had to figure it out. And so, you know, it's how you know, that's part of their story. How do they do the, you know, navigate these rough waters? Just as important. how do they navigate calm waters because calm you know when it's calm that that's how you get a complacent and complacency kills so uh how do they how do they fight the complacency of the calm waters as well so that's that was you know for me the the story is just as important as the
11:32Stephen:mode is because of those factors yeah it's awesome coca-cola is i think you could do endless business case studies on Coca-Cola and semester after semester, you'd be coming up with fresh material. But my question then is, all right, if we have these companies, obviously we're all trying to find moats with these companies and not every moat lasts. And a lot of businesses have what they think are moats and then those fail. So why do investors miss the early signs of a company that's going the other way. One that's the moat is failing. The business is starting to fail. Well, that segues perfect into the first symptom we're going to talk about, which is denial.
12:23And, you know, I'm guilty of this all the time. I've said it on this podcast. I don't know how many times, you know, it's Amazon. How is Amazon going to fail? Like it's Amazon. Of course, they're a safe bet. It's Amazon. You know, Meta, like Apple, so many legacy companies, even Coca-Cola, you know, they could fail. And it's not a far stretch or reach to say that they could. And that's that bias, that denial that locks, I think, us as investors into that. And the example I wanted to use for this symptom is Sears. because Sears was that legacy around for over a century. And I didn't know this until researching, but Sears is still around today.
13:14They have five open stores, which blew my mind. I was so shocked. But, you know, Sears was too big to fail. And I'm sure that in the 80s, investors were saying the exact same thing that I say about Amazon today. Sears, they can't fail. they're always going to be a staple in people's lives and so i think denial is is the number one way we go about just lying to ourselves and we look at it we see the moats failing and one point i wanted to say on that is it would be interesting to go back and look at coca-cola and see how their moat changed each decade. And because I guarantee it's their moat isn't near what it was back in 1940.
14:05And so I mean, is that part of it that Sears moat? Did they not change it, grow it, revolutionize it, whatever word you want to apply to it over the years? Did they just get complacent themselves and end up going the way of bankruptcy.
14:26Stephen:Yeah, I love that. Like, I think it's called the halo effect. This idea that certain brands, certain companies, certain people in the business world, they get this halo that goes around them and, oh, well, they'll never fail. But obviously that's not always the case. I don't even know whether they sell at Sears. I've never been to one. And that was the biggest downfall of Sears is when Sam Walton introduced Walmart. And I can't remember the year. I think Sam Walton started Walmart in the 60s, 50s or 60s. And it just slowly crept up on Sears, eating away at its revenue year after year after year after year.
15:16Walmart got bigger, Sears got smaller. I'm sorry, I'll say that differently. Walmart's market share got bigger, Sears got smaller. And I don't know why Sears or why they ignored it. I think they thought, and this is, again, this is just an assumption on my part. I think they thought that they're Sears. Everybody's going to love them forever. And that obviously wasn't the case. You know, if I can buy a lawnmower at Sears for$800 or Walmart for$400, which do you think they're going to pick? And sure, there are some people that will go to Sears just because they're Sears. But the vast majority of people, as they proved, chose Walmart.
16:03And then the final nail in the coffin of Sears was when Amazon came along. And Sears no longer had the revenue. And we'll talk about this again later. They didn't have the revenue to get their online presence in order to keep up with Amazon. And Amazon just absolutely decimated them. And in the early 2010s, Sears was trading at, I'm sorry, in the early 2000s, Sears was trading at$150 per share. and when they finished their final chapter, what is it, chapter 11 in 2018, they were trading at 10 cents a share and then they got sent to the pink sheets.
16:50Stephen:What if you could get a 25 % match on every dividend you earn? Well, now you can. When you earn dividends on the Plink app, you'll receive a 25 % cash boost up to$250 bonus per year. That means if you earn$1 ,000 in dividends, that's$250 more in your pocket. Your bonus can be taken as cash or reinvested, giving you potential to grow your earnings. No opt-in, no extra steps. As long as you own eligible dividend paying stocks, ETFs, or funds on the Plink app, your dividends are automatically boosted each month. And to make sure you never miss a bonus or a payout, that's where the Income Hub comes in.
17:25Stephen:It gives you one clear, simple view to track your bonus earnings, upcoming dividend payouts, and easily discover dividend earning opportunities. Goodbye, spreadsheets. Hello, smarter and more rewarding investment income management. Head to the show description to download Plink and start earning your 25 % bonus. Max dividend bonus is$250 per year, payouts made monthly. No opt-in required. Other terms apply. Investing involves risk, including risk of loss. Opinions expressed on this podcast are not necessarily those of Digital Brokerage Services, LLC, member FINRA, SIPC. I've been paying a lot more attention to what's actually happening inside my body when I train lately, especially when I hit a wall with my performance and nothing I do seems to move the needle.
18:03Stephen:What surprised me is how much of how you perform and recover actually comes down to what's happening in your blood. Markers most people never think to check. Here's what most people overlook. Training gives your body the stimulus, but your internal environment determines what actually happens next. Things like your glucose, whether your body is burning clean or running on fumes. Your omega-6 to omega-3 ratio. Which one is winning the inflammation battle after pushing your body? Your DHEAS, one of the building blocks your body uses to make testosterone, and one of the first things to quietly decline without you noticing.
18:32Stephen:When these markers are off, the right moves don't hit as hard, and the wrong moves hit way harder. When they're dialed in, the work you put in actually pays off. That's why I use Function. 160 plus lab tests a year so I can see exactly what's going on under the hood, not guess at it. If something is working against my performance, I want to know. That's what actually taking your training seriously looks like. I use this, and you should too. Check your health the way I do. Function provides 160 plus lab tests for a dollar a day and member pricing on MRI and CT scans. Join at functionhealth.com slash beginners or use gift code beginners25 for a$25 credit toward your membership.
19:07Stephen:What's the best way to get started in the market? Download my ebook for free at stockmarketpdf.com. Not the sheets that you want. No, no, no. And in case you're wondering or don't know, pink sheets are non-regulated stock that are traded directly between the consumer and the company. To my knowledge, it's not regulated hardly at all. Not a great place to invest your money, in my opinion. I'm sure people have won there. I have no idea, but that's what a pink sheet is. It has another more common term. I can't remember what it's called, though. Over-the-counter? Is that what they call them? Yeah.
19:56Stephen:OTC, yeah. So, I mean, some of the signs that I noticed in this, Andrew, was revenue and earnings. For a long time, for Sears, they looked okay. They looked fine. but you notice that sears their their language was changing so the revenue was was pretty pretty flush but sears like they knew something was wrong their their language was changing um their growth uh slowed um and like i better like i said with that slow growth uh management was calling it temporary um and then uh like i said i guess the the one of the other signs for final signs is that uh you're just anchored into that legacy uh mindset and so if any of you listeners myself included if you have a mindset of it's whatever company it can't fail you need to check yourself on that immediately um because i think that was was one of the biggest factors in sears uh going the way they did yeah the the slowing growth thing that that can be dangerous because then you'll see the stock people are just kind of capitulating they're just slowly getting tired of it but as a person in denial you're like what we're still growing you know it's like it's It's still growth, but slowing growth, especially when you're losing market share.
21:42Stephen:I don't want to derail us too much, but there's a difference between an industry slowdown and a specific company slowdown. So every industry kind of goes through its cycles. You're talking about Walmart taking market share, Amazon taking market share. It's not an industry slowdown. This is a company slowdown and getting as much as it hurts. If you can, I guess, take that punch to the face and be like, you know what? The facts have changed and I just need to cut paint can save yourself a lot. I mean, what you're saying to go from 150 in the 2010s, I think you said. No, I correct myself. It was early 2000s.
22:30Stephen:Early 2000s. So like, that's a long time to, that's a long opportunity to cut your losses because that fall from 150 to 10 cents is massive. So this is like a train wreck in slow motion. And if you just kind of stuck to your guns, like I'm in denial, I'm in denial, I'm in denial, did not end out well. So I think it's a good lesson to be okay with being wrong and be okay with understanding sometimes the facts do change. right absolutely and yeah it's such a tricky thing andrew because while you're while you're you know yeah of course industries have their ups and the downs but even companies like it's easy to say like yeah sears is is experiencing this trouble but they can still turn it around that wasn't a far-fetched idea that they would be able to and i guess I don't know how to combat that because I mean, they're, they're, I mean, we have stock in our, in both our portfolios now that is, you know, maybe the company is not doing so great, but we have total faith that it's just a phase and they'll get through it.
23:48I don't know what makes them different from Sears. I couldn't figure it out. Like, I don't know.
23:55Stephen:well let's take um like dick sporting goods as an example they very much did not get wiped out by amazon even though they're very similar brick and mortar and i guess if you armchair quarterback hindsight is 2020 they were able to stay strong because they had a specific lane that they stuck to there like we are sporting goods that is our area of uniqueness and what you said earlier about how sears kind of sold everything to everybody maybe that's why there's only room for one or two retailers like that and if walmart or amazon does it better than you then you're going to lose share but um you look at like a dick sporting goods they're not trying to compete directly they're just trying to have kind of stay in their lane And who knows, like it could, it could all be something that happened behind the scenes.
24:55Stephen:And we're just, we're just, you know, a couple of guys like on ESPN, just talking about why, why the game turned out the way it did. But if I had to like put money on it, that would be my guess is that Dick's Sporting Goods had their own lane and their own specialty. And they really doubled down on that. I remember they at some point made a change where they started calling their customers athletes. And so it was like just every way that they behaved, even in the way that they would refer to their customers, they were differentiating themselves by really doubling down on serving athletes. And it's done well for them so far.
25:37Stephen:And maybe that's why Sears didn't succeed. well and i know dicks put a lot of capital into developing apps um the i know they have a golf app and a baseball app in particular i'm sure they have much more um but and and that's just to help you with your game like literally the app i believe they're all free those those two are free but but the apps themselves are just to help you track and improve your game as you play as and as you train and practice all that stuff um no different than like a gym app um but i mean that you know obviously with the dick branding and of course you got the recommendations for products as you get to certain stages in your game which i mean one that's brilliant marketing and two like what a great way to stay relevant um because we all love those little apps that help us track our metrics in the gym or on our runs or whatever the case may be.
26:42So, I mean, I think that was huge.
26:45Stephen:They were printing apps and Sears was still printing catalogs. Exactly. This was a good symptom. We stuck pretty long on this because denial is, man, that can really kill you. But what would be another symptom of a business going the way we don't want? So the next one I noticed is called I'm calling IncentiveRot. And you talk a lot about it, Andrew. It's one of your biggest pet peeves, I would say. I could be wrong, but I think it's definitely in your top 10, I think. And IncentiveRot is when management is just changing their focus and trying to engineer the product. They're trying to engineer the financials and the statements.
27:34They're trying to trying to make everything paint this pretty picture while their fundamentals are just slowly getting weaker and weaker and weaker. You know, in their earnings calls, they're using either like half truth language or very. What's the word? Very. Oh, good grief. When I ask you a specific question, but you give me a generality. What's the word? Yeah.
Read the full transcript
28:00Stephen:I don't know, being a politician. Yeah, they're giving you political answers. They're not actually telling you the specifics of what you want to know. And they are constantly changing the direction of, or not changing the direction, but redefining their KPIs. What is a good metric for the company? um and that's one of the the ways i noticed like as an investor uh looking at borders group and it's funny because ultimately what i did was i went to google and i had a very specific question i asked google and it gave me a list sears was on that list and borders group was on that list i'm like who the heck is borders group and so i had to go through and just research to figure out who they were and borders books like once i saw borders books i'm like oh okay but i didn't recognize it as borders group but that's one of the things they did is they constantly every earnings call they were changing their language to what was good and they were doing it very subtly um and i mean ceos are very confident and they can sound uh just believable and i i think that would have been a big problem for for investors is kind of trying to decipher that as it was happening but uh borders constantly where they were obscuring what was really happening behind the scenes and the prime example of this is borders outsourced their entire online presence to amazon what a huge mistake that was but if you go listen or well i couldn't listen but if you go read their earnings uh report uh from back then they they made that sound like that was the wisest best decision and it was going to be nothing but a giant boon for the company and in hindsight like you said it's 2020 it's like man that crushed you that that single-handedly destroyed you like yeah sure there are other factors but that alone was going to kill you regardless that's yeah that's tough um i like how the lesson for companies out there is like i mean obviously don't don't give away the the keys to the kingdom kind of an idea but um i don't know maybe you think like maybe they're just painting everything with rosy glasses that's kind of what I'm picking up from this is like, they're always framing things where we're going to change metrics.
30:55Stephen:We're going to always make things look good. It's like a constant attempt at bringing optimism and positivity instead of just getting your hands dirty and being like, look, um, we need to make some changes here. I mean, that, that was definitely the impression I got because from one year it was so, you know, we're going to focus on building an online presence, an online bookstore, and then the next year it's, okay, we're going to focus on outsourcing the online bookstore to Amazon, and here's why, and just making it sound good. Like the KPI completely changed. But they tried to make it sound like it wasn't completely changing.
31:48It was slightly changing. And there was a good reason behind the slight change. Am I saying that they were lying to their investors? I mean, I don't know. I wasn't there. But to me, from my opinion and the research I've done, it certainly sounds like they were trying to not tell the whole truth.
32:11Stephen:Mm-hmm.
32:15Yeah.
32:16Stephen:So when I did my research for value trap indicator all those years ago, I had like, this probably doesn't surprise you by like, copy pasted numbers into a spreadsheet. And I got back with all the different bankruptcies. So I just pulled up borders now. And they, I'm surprised to see they were growing every year until like 2006. 2006 and then once you hit 2007 it like completely reversed it was like they drove I don't know like they were going up a ski ramp and then it just completely just dipped the other way and then they were just on in a free fall it looks like so um crazy crazy to see just how fast it can turn and it can change yeah absolutely and that that that was all around the time that they started outsourcing to Amazon.
33:06And I think ultimately the impression I get is they wanted to compete with Amazon, but then they realized they couldn't. And so they're like, okay, we're going to try to ride the ship with Amazon. And ultimately, and I don't know if there is a right answer in that circumstance. I don't know. But yeah, ultimately, like you said, 2006, 2007, it came back to bite him and ultimately crushed in the end. The next one, Andrew, is one I think you think you can elaborate on because I know you've done an extensive amount research into the example company and the next the next symptom of a company in and decline is customer pain um and that is the the company is just slipping in quality uh you're getting complaints uh through the roof from dirty stores to empty shelves to just cluttered and and nasty um they start playing games with pricing um one of their tactics will lean heavier into the sales side we know the companies use sales to get people in the door problem with that is you're cutting your revenue as well the more sales you do the less money you make um so they start playing with all that stuff and uh i i mean the the churn within the company starts to get higher there are so many things uh when it comes to customer pain you can point to and circuit city really really went the route and and uh to your point earlier when you and i were talking about it this wasn't a slow decline this was they they hit a brick wall and just fell uh pretty quick i want to say a year and a half is how long it took this episode is brought to you by google
35:15Stephen:chrome you think you know a browser but gemini and chrome that's new it can help you with practically anything on the web like restoring a vintage motorcycle from a 50-page restoration block or finally break down that long article you've had open for weeks gemini and chrome is here for it. Ready to make anything online make sense? There's no place like Chrome. Check responses set up required compatibility and availability varies 18 plus. When you need to build up your team to handle the growing chaos at work, use Indeed Sponsored Jobs. It gives your job post the boost it needs to be seen and helps reach people with the right skills, certifications, and more.
35:50Spend less time searching and more time actually interviewing candidates who check all your boxes. Listeners of this show will get a $75 sponsored job credit at indeed.com slash podcast. That's indeed.com slash podcast. Terms and conditions apply. Need a hiring hero? This is a job for Indeed Sponsored Jobs.
36:09Stephen:It was something like that. Yeah, it was very fast because when you looked at the numbers, they were actually expanding. They were in growth mode. They were opening stores. And I've talked before on the show about how they just had too much inventory and they couldn't sell it during the great financial crisis. And they ran out of liquidity, which is such an odd concept these days. Like, what do you mean run out of cash? Cash is everywhere. But that's what ended up happening to them. And so I look at like Best Buy. We're keeping it all in the retailers today for some reason. But I look at like a Best Buy.
36:53Stephen:I look at even like Home Depot and Lowe's. are they all three of these companies are they starting to follow this kind of same kind of path the the stores are certainly understaffed and it's just hard for them to have those kind of unit economics that can compete against something like an amazon and so it's tough it's tough when when you're being pressured from a company that's really really successful and then as you try to compete, cut costs and things like that, it can start to spiral because if customers take those expense, the cost cutting and see it as a reflection of service that's getting worse or a value proposition that's getting worse, then the pressures that you've had from outsiders just becomes that much harder.
37:49Stephen:And so it's really hard. I mean, Warren Buffett had a quote where he said, turnarounds rarely turn. And you can start to understand why. And why as investors who are value oriented, we really need to be careful about value traps. Because it's easy to be optimistic, like the CEOs are optimistic. It's easy for us to be optimistic because we can see a cheap price and think, hey, this can come back to its former glory. And look at all the money I'm going to make. the reality is though if if things have gone for the worse if the product quality goes down if the customer service is getting worse and worse because they're drawing back investment there you just get this death spiral and it can be a very very painful way to invest so um yeah you just gotta gotta be careful out there it's super interesting the and i love that you brought that up because that is in my notes that because or circuit city and i don't remember this um i know circuit city was around in my you know adult life but i never went there but i didn't know that best buys geek squad was a reaction to circuit city um certainly you know for a while circuit city was the expert and if you needed the tech support they were the ones that or they were commonly thought of as the ones that could help you and when the why you described started happening that was one of the first things to go their high in techs started getting replaced with less trained, less paid staff.
39:44And that started to ruin the customer experience. It was just a giant like reverse snowball of just going the wrong direction. And ultimately it drove them straight out of business. And I think it's pretty incredible how fast that happened. And that's one of the things you've, because we're talking about retailers that you've hit on quite a bit is inventory. And I think this is a great example of why you care so much about a company's inventory.
40:22Stephen:Yeah, a lot of capital can be burned, has been burned by overly optimistic inventory. 100 so the next one we're going to talk about again uh one that i want to specifically mention we actually have two examples for this uh being kodak and enron but we're going to talk about margin compression and
40:49you know as costs rise uh their their pricing power is starting to disappear their competitors get into a strong race to see who can have the cheaper prices. And fun fact about Kodak, Andrew, I don't know if you know this. In 1975, they invented the very first digital camera. They were the first ones, Kodak. and they didn't run with it because they were worried that it would destroy their their investment into the film side of photography and they're absolutely right it did and it also drove them straight out of business because they didn't run with that innovation and it absolutely blows my mind that they were the inventor of the digital camera and still went out of business because of the digital camera that is crazy to me um but what this looks like is is their their margins start to go down um they're they're operating uh their gross margins go down their operating margins are going down and the explanations are going to shift every single quarter.
42:08And again, they're playing that politician game. And we talked about earlier, Andrew, how much I hate it when I listen to our earnings column. That's what I hear is just a whole lot of political speak, non-answers. And this is exactly why every single company I researched for this episode, that's what I noticed that in times, that's what they started to sound like. They started to sound like politicians just trying to hang on to the ship for as long as they can. Enron is such a black box for me. I don't fully understand Enron. All I know about Enron is they cost thousands of people their life savings.
42:56Yeah.
42:58Stephen:That pretty much sums it up. All right. Good episode. Let's move on. I mean, I don't know. Like you look at companies today who are very black boxy. It's like, how does this company make money? I don't know. They're just really smart. You wonder if something like that could be happening. It's just, I don't know. You hope that history never repeats like that. I wasn't around when Enron, you know, I wasn't doing stock market analysis when Enron was in its heyday. You looked at earnings per share, revenue, double digits. Just the numbers look fantastic. But when everything collapsed, it turns out the black box was hiding some stuff that ended up taking them out.
44:01Stephen:So I don't invest in the investment banks. So I've talked about that before. That feels very black boxy to me. I don't know what goes on inside there. There's a tech company that comes to mind that I won't say because there's a lot of people that like that one. And I probably just don't understand it. But just different black boxes is, I think you said on a previous episode, if you can't explain this to your wife or your kid, then you probably shouldn't invest in it. And maybe Enron, maybe that's the big lesson from Enron. It's like, I don't know if anybody could have said, like, this is what Enron does.
44:43Stephen:Like, they print money. if that's the case it's not the safest idea so keep that in mind and respect that if you're going to invest in a company like that well with Enron it was all a lie wasn't it? wasn't it all accounting magic that was making them look amazing yeah there was also straight up fraud too I think they were cooking the books was an understatement with them oh really okay so i mean yeah and these are things you got to watch out for when when when they these things start to appear to happen um and obviously within run they sounds like they were crazy good at it um because they kept it going for quite a while but i mean you know you're not not going to see it every single time you just you got to be on the look out and, you know, like I said, if they start sounding like a politician, you know, start paying attention very quickly to what's going on.
45:52All right, we're going to hit pause right here because we don't want to drag this on for another hour. So we're going to make this a two-part episode. So come back next time and we are going to definitely finish up this autopsy. But I do want you to take home this point, and that is stocks never die. Companies do. And the chart is going to be the last place that you're going to see the truth show up and the company dying in real life. So next episode, we're going to be finishing up this autopsy. Like I said, we're going to be talking about companies like Toys R Us, Blockbuster, Bed Bath & Beyond, and a few more.
46:29and we're also going to be talking about what investors can do as we're identifying these things in real time if we're able to identify them one question i do have for you though before we go is what's a is there a company out there what's that one company that you used to think was untouchable for like me i always say amazon um is untouchable or microsoft or apple are untouchable what's that one company for you and did they drop are they dropping or are they still riding high and uh only time will tell if they they survive so that drop that in the comments i'd love to hear about that we're gonna bounce but we will see you next episode but in the meantime never ever ever forget invest with a margin of safety emphasis on the safety peace
47:27Stephen:You've been listening to the Investing for Beginners podcast. All show notes can be found on our website at einvestingforbeginners.com. To master the basics of stocks in seven days, sign up for our free email series at einvestingforbeginners.com slash newsletter. Until next time, have a wonderful day. the information contained is for general information and educational purposes only it is not intended as a substitute for legal commercial and or financial advice from a licensed professional the hosts may own positions in the securities discussed review our full disclaimer at einvestingforbeginners.com
48:41Stephen:We'll see you next time. chance to shop up to 50 % off site-wide plus huge savings during the 4th of July sale at blinds.com.
From the publisher
Most investors think the biggest risk is buying the “wrong” company. But a sneakier risk is buying a company that used to be great—and not realizing the story has changed until the stock is down 70%. In this episode, Andrew and Stephen kick off a “business autopsy” series: how to recognize early warning signs that a company is quietly sliding into decline.
You’ll learn why “stocks don’t die—companies die,” how investor psychology (denial, halo effect, survivorship bias) keeps people trapped, and why management behavior and customer experience often deteriorate before the numbers fully collapse. This is Part 1 of the series, covering the first major symptoms and real-world examples like Sears, Borders, Circuit City, Kodak, and Enron.
What You Will Learn
How to separate stock price movement from business deterioration
Why denial and “halo effect” can keep investors holding losers too long
What “incentive rot” looks like when management starts engineering optics over fundamentals
How customer pain can create a business death spiral
Why margin compression & “politician speak” in earnings calls can be an early red flag
Timestamps
00:00 — Philosophy idea: “History doesn’t repeat—humans repeat,” and why that matters for investing
01:50 — Key frame: stocks don’t decline, companies decline (stock price is the aftermath)
04:31 — Defining a “great company”: story, moat, growth runway, and why competition is always coming
06:20 — Moat as defense/offense
08:44 — Symptom #1: Denial
13:16 — Sears decline mechanics
20:00 — How to tell “temporary trouble” vs real decline
23:44 — Symptom #2: Incentive Rot
31:10 — Symptom #3: Customer pain (service/inventory spiral)
Resources Mentioned
The Value Spotlight Newsletter: https://einvestingforbeginners.com/value-spotlight-newsletter/
Have questions or want your story featured? Email the show at newsletter@einvestingforbeginners.com or comment below. Your feedback shapes the podcast!
Remember, invest with a margin of safety—emphasis on the safety. Have a great week, and we’ll talk to you next time.
Timestamps are generated by artificial intelligence, and are not 100% accurate depending on the platform used for listening.
Today’s show is sponsored by:
Download the Plynk app today to start building your investing confidence. https://plynkinvest.app.link/IFBpodcast
Download Cash App Today: https://click.cash.app/ui6m/0th4z72y #CashAppPod As a Cash App partner, I may earn a commission when you sign up for a Cash App account. Cash App is a financial services platform, not a bank. Banking services provided by Cash App’s bank partner(s). Bitcoin services provided by Block, Inc. For additional information, see the Bitcoin disclosures.
Shopify: Stop waiting for permission to build something. Your next revenue stream starts for free at shopify.com/beginners
Turn your passion into profit, connect directly with eager buyers, and grow your business by hosting live, interactive auctions at https://whatnot.com/sell
Supercharge your productivity and automate your daily tasks by building custom AI agents in your all-in-one workspace at https://notion.com/investing
The Perfect Jean makes insanely comfortable, great-fitting jeans you can wear all day—check them out at theperfectjean.nyc.
Function Health helps you get ahead of your health with comprehensive lab testing and clear, actionable insights—learn more at functionhealth.com.
Interested in how your company sponsor the show? Reach us at equity@einvestingforbeginners.com
SUBSCRIBE TO THE SHOW Apple | Spotify | YouTube | Amazon | Tunein
Learn more about your ad choices. Visit megaphone.fm/adchoices
