A look back at 2025, from tariffs to Target to Labubus

20 Dec 2025 · 43 min

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Modern Retail Podcast Episode Summary

Podcast Title

The Modern Retail Podcast

Episode Title

A look back at 2025, from tariffs to Target to Labubus

Episode Description

In this episode, hosts Gabriela Barkho and Melissa Daniels, along with reporter Mitchell Parton, reflect on the key themes and trends that shaped the retail landscape in 2025. They discuss unexpected developments, including the impact of tariffs on businesses, notable mergers and acquisitions, and the growing significance of private labels and AI in retail.

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Key Discussion Points

  1. Review of 2025 Predictions
  2. The hosts revisit their predictions made at the start of the year regarding M&A activity, the TikTok Shop, and tariffs.
  3. Predictions were met with mixed results; a lack of significant IPOs contrasted with notable acquisitions in food and personal care.
  1. Mergers and Acquisitions (M&A)
  2. Notable Acquisitions:
  3. Church & Dwight's $880 million acquisition of hand sanitizer brand Touchland.
  4. Mammoth Brands acquired diaper brand Coterie for around $1 billion.
  5. The year saw a hunger for consolidation among brands, especially in the context of increased reliance on data and AI.
  1. Impact of Tariffs
  2. Tariffs imposed in 2025 significantly disrupted supply chains, creating confusion and volatility.
  3. Companies responded by diversifying their supply chains and increasing upfront inventory orders.
  4. A Supreme Court decision awaited at the year's end could potentially roll back some tariffs.
  1. Trends in Retail
  2. Private Labels:
  3. There was significant growth in private label products as brands like Walmart and Target invested heavily in establishing their in-house brands.
  4. Private labels became mainstream, with retailers utilizing them to offer budget-friendly options amid inflation.
  • Big-Box Retail:
  • Walmart and Costco stood out amidst challenges faced by competitors like Target, which saw declining foot traffic and leadership changes.
  • Walmart successfully expanded its offerings and online presence, while Costco's value proposition attracted more high-income shoppers.
  1. Technology and AI in Retail
  2. AI Integration:
  3. Retailers increasingly adopted AI for customer-facing tools and backend operations, showing significant anticipated growth in AI-driven shopping experiences.
  4. ChatGPT and other AI tools were highlighted as evolving components of the shopping journey, although consumer adoption remained slow.
  1. Emerging Trends and Products
  2. Labubus Phenomenon:
  3. The rise of Labubus and other trends reflected rapid shifts in consumer preferences, especially through platforms like TikTok Shop.
  4. The intersection of viral marketing and retail emerged as a critical focus for brands hoping to capture consumer attention.

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Key Takeaways

  • Adapting to Change: Retailers must remain agile to navigate external pressures such as tariffs, shifting consumer behaviors, and emerging technologies.
  • The Role of Private Labels: The growth of private label brands signifies changing consumer preferences towards value and quality.
  • Embracing Technology: The integration of AI in various facets of retail is becoming essential, indicating a pivotal shift towards a tech-centric retail environment.
  • Consumer Engagement: The unpredictability of trends like Labubus showcases the need for retailers to engage with consumers authentically and responsively.

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Conclusion This episode of the Modern Retail Podcast provided a comprehensive overview of the retail industry's evolution throughout 2025, highlighting the interplay between economic factors, technological advancements, and emerging consumer trends. The discussions and insights from the hosts and guests reflect the dynamic landscape in which retailers operate, urging continuous adaptation and innovation.

For more on the evolving retail scene, stay tuned for the upcoming episode focusing on predictions for 2026.

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Transcript

Automatic transcript. May contain errors.

0:09Hello and welcome to the Modern Retail Podcast, our show that covers the ways the retail industry is changing and modernizing. I'm senior reporter Gabby Barco. I'm here with Melissa Daniels and this week we are joined by Mitchell Parton. Hello everyone. Hi. Howdy howdy. Well today is our very special annual year in review episode where we look back on the biggest shifts in the retail world and the stories and trends that pretty much defined the landscape and stood out to us you know especially with our beats. But we are going to start by going all the way back to January to go over a few topics that were on our minds and then kind of walk through the year and see how everything's changed since.

0:56Yeah, you know, in preparation for this episode, I went back and I listened to what our predictions were for 2025. And, you know, boy, were we right and boy, were we wrong? There were some good forecasting and, you know, maybe some stretches. But one of the biggest topics we were looking at heading into this year is what would happen in the M &A world, the world of mergers and acquisitions with businesses. And we started the year thinking it would be pretty interesting, maybe even see more IPOs. We anticipated some consolidation. And, you know, I think we were 50 right on that. Yeah, I think so.

1:34I mean, IPOs, not so much. I feel like I can't think of a pretty notable one off the top of my head from this year. Of course, that has a lot to do with just the market still being bad for that. A lot of volatility and companies that filed have just held off. I mean, I think Skims is one that we mentioned a lot, right? They filed to go public and still have not. But then we also had a lot of big M &A deals, especially in food, beverage, personal care. So, yeah, I think we were 50-50, as you said, Melissa. Yeah, I mean, there were a lot of headlines about some big acquisitions this year. We saw Church & Dwight acquire Touchland, the hand sanitizer brand for$880 million.

2:21Coterie, the luxury diaper care brand, was acquired by Mammoth, you know, valued around$1 billion. And Mammoth's biggest acquisition to date as they sort of get off the ground as a disruptor in the CPG portfolio world. You know, I just think it's interesting to see some of these newer, younger, savvier companies make big leaps. You know, I think it always says something about what consumers are demanding and the kind of brands that they want to see on shelves and that they want to support. You know, there's some through lines there. I think there was also a lot of hunger for consolidation this year, like given how much AI has grown.

2:58and companies just want to have as much data as possible and maybe feel a little better about the regulatory environment this year. Yeah, for sure. I was hearing that a lot where it's like, usually this environment lends itself really well to acquisitions because the big strategics see it as a quote unquote opportunity to buy out brands. So if you're trying to round out or recalibrate your portfolio and you want like a hip young diaper brand, And this is a good time to acquire one. So I think, yeah, that turned out pretty much as we had predicted to be true. And I'm sure we'll see even more of it.

3:37All right. Well, next up, we have to talk about probably one of the biggest stories of the year, which is tariffs. So back in January, we did predict that the Trump administration was going to implement tariffs on imported goods. I mean, we knew it was going to be a big story, but I guess come April, I was still really surprised at just how much it snowballed and it took off and it just kind of like torpedoed the retail industry in a way. Yeah, I think, you know, when we were thinking about this issue this time last year, there was a lot of uncertainty. Brands were starting to get more visibility and wrap their arms around their supply chain.

4:22And, you know, OK, what's coming from where? Let's let's reposition if we have to pull out of China, what have you. But you're right that I don't think people anticipated it was going to be as sweeping to so many countries and that there would be so many, you know, complications and confusion, I think, around what it applies to when it applies to. I mean, the whole world got a schooling, I think, in international trade and supply chain management this year. I mean, it feels so long ago now, but remember in April when Trump rolled out his or kind of flipped over his flow chart or that board with all the numbers on it, but he kind of collectively freaked out.

5:01It feels I think we're pretty numb to crazy numbers at this point. But those numbers were kind of left field and out of nowhere and nothing like anyone predicted. Right. Yeah. And for policy wonks, those decisions were done under the International Emergency Economic Powers Act. You know, as of this recording, we're awaiting a U.S. Supreme Court decision about that. Yeah. And so I think we all covered this area from a lot of different angles. I want to hear some of your favorite anecdotes about stories you heard from brands because they all responded, of course, by doing everything they can by diversifying supply chain, pulling out of certain countries and whatnot, or even mass ordering upfront, you know, bulk ordering inventory.

5:49One of my favorite interviews was with a founder who I was on a call with that day, Liberation Day. And like 40 minutes in, by the end of our call, we realized that the rate for the country that she's importing from changed while we were talking, or at least was on pause. It was one of them. So, yeah, she just was like, I can't even have a call without the world ending outside. So, yeah. What about you guys? Did you have any interesting sort of like that adrenaline of that day to day volatility those first few weeks was pretty intense? Yeah. I mean, I just remember talking to any executive about this thing.

6:30They were just glued to the news and looking for changes day by day and minute by minute. You know, one thing that stands out to me was some of the, you know, just kind of like advocacy, I think we saw brands doing. You know, I think about Juliet Wines and some of the businesses that are small businesses that sort of got together to say, hey, this is really, really unsustainable for us. Even if we're making our products here in the U.S., we have so many parts of our packaging sourced in China or EU or what have you. And just the kind of components issues that people are running into. You know, we had the PF Candle company folks on here to talk about that very same issue too, where even the Made in America brands, you know, have so many things that they were affected by just because of the packaging or components they use.

7:19Another more fun one is that that very day, Nintendo announced the details of the Switch 2, which is like one of the biggest product releases this year. and I don't know why they scheduled it that day but they like announced the price and they announced everything and then like later in the day Trump did the tariffs and then everything just kind of started falling apart and nobody knew what the price was going to be and then Nintendo had pullback pre-orders in the US so it's just kind of terrible timing on their part What about a lot of like earnings calls which we all listened to started mentioning it more and more aggressively, right?

7:58Especially the big box retailers and the big, yeah, just the big retailers in general. Yeah, I mean, I think the costs, after the tariffs, you know, did hit and people were starting to get those bills as they were getting, you know, their glass bottles coming from China or what have you, that's when I think we really started to see brands shift their strategies and rearrange their business priorities. Because if$300 ,000 is going to pay a tariff on, you know, getting your packaging to your manufacturing hub to get your product bottled, that's not going into, you know, the expansion products that you had planned or the new launches that you had planned, you know.

8:39And I think it was really more in the summer and into fall and will continue into next year that the business decisions brands have to make are going to be, we're going to see the long tail of that, you know. We also saw, of course, a lot of price increases. You just mentioned it with Nintendo, but some of it, I don't know how you guys feel, but there were price increase announcements the day after. And when I've talked to some analysts, this is no shade to any single brand, but it's like, well, if you have to raise prices overnight due to something like tariffs, maybe you were already on shaky ground, right?

9:17Maybe your margins were already really tight. So a lot of those price increases, I do wonder if they're going to come down eventually if things get rolled back. But from experience, I'm not expecting it. I'm not holding my breath. Yeah, I don't think I'm that much of an optimist on the generosity of businesses. And then there was another interesting hiccup that popped up over the last few months. I wrote a story about, you know, a lot of customers, a lot of Americans these days, they order products like from eBay or from resale sites individually where they're drop shipped or imported. And some of them were hit with tariff bills that came from like UPS or FedEx or whoever routed the package to them or whoever their carrier was.

10:05And it was, I think, I mean, they were shocked to say the least because usually the business or the company ends up handling those. But the fact that some of them got like a literal invoice in the mail was just a messy byproduct of all of this. And I should check back in with one person I talked to who refused to pay the bill. So I want to see if she paid her bill yet. Because from what I could tell, I don't think there's like concrete consequences. You know, I don't know if it's being sent to collection. I mean, I don't think so. So I don't know where that bill goes. But she said she's going to hold off to see whether things change.

10:42like everybody else. But yeah, like who's hitting you up for the tariff bill repeatedly? That is a really interesting follow-up to do. Yeah. Well, why don't we kind of, you know, walk us through the fall and then now December. There's been a few changes, of course, which is that outside of the, there's a lot of pauses, right? Like a lot of, especially with China, there was that 90-day pause to figure out what they were going to do in the middle of the year. And then a lot of the rates changed country to country. But now we have this big Supreme Court decision that we're waiting on. And so there is a chance that some of these will be rolled back, as I said before.

11:24But yeah, it's been quite a roller coaster, to say the least. Yeah, I mean, bottom line, the best context you can have to run a business is certainty and reliability. And this year was not that for most people operating in this industry. I mean, do you think we might get a little bit more certainty or at least concrete plans for what these policies are going to look like in the new year, given that they are about to make this decision, maybe even by the time this episode airs? I think a lot of companies are hoping it goes that way. And then we have to see what happens with this refund policy, right?

12:06People are already talking about that. Right. Yeah. I mean, with the Supreme Court decision, we're expecting something by the end of 2025 or even early 2026. And, you know, the court could strike down all or part of the tariffs that were enacted earlier this year. It could clarify a process for importers to receive those refunds, which many are eagerly anticipating. But it kind of remains to be seen on how that process would even work. You know, is that something that happens through an administrative portion of the government? Is it something a court oversees? But we do know that there's dozens of importers and businesses who have filed their own actions about this, including well-known brands like Costco had a lot of headlines about this recently saying, hey, we demand a refund for some of those tariffs we already paid.

12:54So let's move on to a more fun one, and that's TikTok. So much fun. So much fun. So this time last year, I wasn't here, or I wasn't on this pod, but y 'all thought it was posed for a sale. In 2024, there was a law passed that would ban the app unless it no longer was owned by the Chinese parent company, ByteDance. Trump has said there's a deal with some American investors, but who knows really how this is all going to play out still. but TikTok is still like you know over the course of the year it's defined a lot of trends it's very widely used and and especially so for TikTok shop which did a half a half a billion in Black Friday Cyber Monday sales yeah I mean that's a great recap I feel like the general populace didn't seem to care that people wanted TikTok banned and that this was all going on behind the scenes I I mean, I think from a user perspective, there was very little of that.

14:02You know, I think there was some messaging from the app when the law was initially passed. But as far as operations this year, you know, it was business as usual. And if anything, it's just become even more mainstream. Well, and the Trump admin gave a lot of certainty to kind of backing it, backing the deal. So I think that gave people a lot of certainty there that wasn't there at the start of the year. Yes, because I remember there was that deadline, which was around inauguration day. And I guess I thought once the administration swapped that there would be an official announcement, but we are going on a year.

14:39And so I don't know where that leaves us. But I mean, I guess if we're going to talk about what this means for brands and retailers, that's probably a little bit more interesting to us than the political aspect. But is it just me or does it feel like brands are just like, yep, we're still doing TikTok shop. We are still investing in TikTok. Like there was almost like no acknowledgement, to be honest, the last few months of any sort of potential band kind of throwing a wrench in their strategy. I mean, just this month, we saw Skims launch a live shopping event on there. So it seems like they're still bullish on it.

15:16Did you guys hear sort of similar sentiments? Oh, totally. If anything, I'm hearing from brands that they still want to find a better way in. You know, I think there's some brands that have been sort of viral on TikTok before and thinking of cakes and beach waver, you know, brands that really got a lot of their boosts in spending and customer base from TikTok. But if anything, I'm hearing more from brands that aren't big on TikTok yet that want to be. One brand I talked to this year, Clean Cult, they're a cleaning company and they really want to make household essentials work on TikTok shops. So it's not just a place for beauty and fashion and accessories, but where you're also buying things for your home because they see that their audience is there and they'd like to find a way in.

16:03yeah earlier this year on a similar vein when i was i was at a grocery conference in vegas earlier this year and they were they had a very huge presence there tiktok shop at a grocery conference and they they were really trying to sell themselves as like you know this is this is a big place for cbgs this is this is where we we want your your ad money we want you know we want everything you know you've seen you've seen it start to like define a lot of like we had like dubai chocolate this year. I'm sure we're about to talk about LaBubu. All these big trends are still business as usual. And even big brands too.

16:40I think Old Navy's made a big push on there. A lot of more mainstream retailers have made a presence there. Can we pause to talk about LaBubu here, Mitchell? I feel like that's a great transition. Yeah, sidebar. Because yeah, sidebar, you can't talk about 2025 retail without hitting on the boo-boos, which is maybe more trend focused than we typically are in our reporting. But man, did they blow up. And yeah, I mean, this intersection of Popmart and TikTok shop really goes back to even earlier in the year. In April alone, Popmart generated 4.8 million in sales on TikTok shop. That's according to reporting from our colleague Allison Smith from earlier this year.

17:24But that was an 89 % month over month increase for PopMart at the same time that TikTok Shop was seeing decreasing sales. And then looking even further, as of May, PopMart sales on TikTok Shop surged 1000 % year over year, and their revenue overall climbed over 100%. So there was something in the water with PopMart and TikTok Shop. And then I think in the summer is when we saw that LeBouBou craze really kind of hit everywhere. You know, you started to see on eBay, buy, sell, trade, et cetera, et cetera. Yeah. And we really went from summer, most people probably not knowing what it was to, I was just thinking about this, how like it went like within six months to like being largely unknown to like having a Thanksgiving float on the Macy's parade and like being mentioned by Al Roker.

18:16Like that's, that's pretty nuts. Yeah. The Halloween costumes kids had, I had a lot of the boo-boos come to my house this year. That's cute. Yeah. Now I'm hearing they're already out. This is these cycles that are getting quicker and quicker. Our attention spans in pop culture are fleeting. Is it because the scarcity is no longer there? It's like you can kind of get them more easily. I don't know. What do you think, Mitchell?

18:44As a be expert like i i saw like you can just like roll up to any pop mart down just like you don't even have to in some cases probably uh you know you don't have to they used to be behind the counter and now i'm starting to see them up by the front so they're not as worried about losing it it kind of reminds me of dubai chocolate actually there's like a peak and then now it's like you can walk into any store any brand has a version of it um yeah and then you know moving into sort of the fall with TikTok shops specifically, we saw they had just another blockbuster Cyber 5, right? I think that's what we call it that sort of entire week.

19:26And a lot of brands participated. And we talked to a bunch of brands that said they saw really successful TikTok shop sales that week. And it seems like it's just going to keep building this entire Q5. Yeah, I mean, I think it's remarkable when you think about how young the platform is, but they crossed half a billion in U.S. sales over the four-day holiday period, you know, that Black Friday, Cyber Monday weekend. And, you know, even though that's still just a fraction of the overall spending we saw, it is kind of crazy when you think it's, that was only, it's like, what, like third holiday season?

20:02Well, maybe a little bit of a poll, but a question for the group. Did you shop on TikTok Shop this year? I have not. I have never purchased anything from TikTok, but I'm maybe an outlier. Me neither. Never. So I bought at least one LeBouBou. Maybe two there. No, one or two there. And LeBouBou clothes. Nice. It's full circle. I'm expecting a fashion show after this. Well, you know, those are some of the topics that we did talk a lot about this year. I can confirm that labubus were a frequent topic in our editorial meetings. But there were some things that I think kind of crept up on us a little bit, you know, while there was M &A and tariffs and some of these bigger tentpole issues we kept looking at.

20:54There were just like overall shifts in consumer behavior this year that I feel like really say something about where we're at, changes in how people shop, And the first one that comes to mind for me is just sort of the boom in private label that we saw. We talked about this earlier this year. We did a whole episode on private label and the changes over time there. But this year really felt like it got mainstream. Mitchell, you cover big boxes. Gabby, you're our in-house CPG expert. Curious what you guys see happening in the private label world and just what shifted there in 2025. Well, I know Melissa is a big, better goods shopper, right?

21:34it's true. It's a cart staple for me. Yeah, you got called out. And I'll tell you why. I did, but I'll tell you why. I think it's because they have different flavors and different types of products. They're not just duping brand names and things you've seen before. They're really doing their own thing in an interesting way. There's like a sea salt cracker I really love. I don't know what its brand name equivalent is, but I get it almost every time I'm at Walmart. Well, Melissa, that's actually a good note to start off on, which is Better Goods. It's this sort of blockbuster in-house brand that Walmart launched almost a year ago.

22:11And it's become really one of the fastest growing grocery private labels. I know, Mitchell, you have covered them a bunch, but maybe this is a good time to talk about just the pure investment that goes into branding these products and just how much marketing they're putting behind them, right, to make them these household brands, not just, quote unquote, store brands that you're picking up for value? Yeah, well, both Walmart and Target have very heavily leaned in to private label or like grocers too. Like, you know, everybody's all over this. Like Aldi invested into rebranding its entire fleet of private label products.

22:55Now they all have the Aldi logo on it. They really see a reason to have their brand all over these private label products and really become known by them, especially in a year where everyone wants to save money. Like, everybody – every grocer wants to appeal to that, right? Like, so where are they able to do that first? They can whip out the private label stuff. We saw in the Thanksgiving meals this year, they put a bunch of private label in them to make them less expensive. That's how they can do this. And kind of the combination of that and the overall just kind of growth of these products too, grocers are a lot more comfortable giving them more of the spotlight.

23:38Yeah. And going back to the crackers, we can even mention just the fact that Better Goods launched in April 2024 and now has a 46 % repeat rate and a 20.6 % household penetration rate means that customers aren't only buying them occasionally or discovering them, you know, or kind of buying them when their favorite brand is maybe not on sale. This is becoming part of their cart on a weekly basis. And maybe this is a good time to talk about private label kind of being, frankly, a threat to big cpg right well yeah these brands are a lot more kind of agile they can do new flavors a lot easier they they own the supply chain so you know why why not kind of experiment around and that's that's agility that the national brands don't always have yeah you know i did a story earlier this year looking specifically at diapers private label manufacturing and there's two big players in that space who are investing heavily in more U.S.

24:51manufacturing for private label diapers and that's because they know that there's retailers who want to offer more different price points, different quality, different sizing and that they can compete in a way that national brands would have a harder time keeping up with. They can maybe be a little faster on the trends and maybe be a little faster reading what customer data says. All right. Well, speaking of big box retailers, there's been a lot of shakeups this year in this space, including leadership changes. Of course, Target's decline has been a big story of this year. So yeah, just the shifting popularity and success of certain big box retailers has been really interesting to watch, right?

25:38Yeah, like the first the first company we can talk about here is Target. I think that's been that's been the more controversial figure, I think, this year. I was just thinking about how about a year ago, it wasn't the same story it is now. Like a year ago, it was just, oh, Target's kind of not doing so hard. Like people aren't are opening their wallets for a lot of things that they want rather than just groceries you know so maybe people flocked to walmart more now we look back and we had all the dei stuff uh earlier in the year was target pulled back on a lot of program or initiatives in the dei front um and leading all the way into layoffs and a ceo change later in the year and yeah their foot traffic's down 2.7 % year over year.

26:32They laid off 1 ,000 people and closed 800 open positions. So that's kind of the story with Target. It's just been kind of a downward spiral throughout the year. And they hope to turn it around with a new CEO next year. But the next CEO has been with them for 20 years and has probably been behind the scenes on a lot of the things that ended up being controversial. So we'll see what ultimately happens there as far as transformational change. On the other side of it, Walmart's just keeping doing what they're doing, which was being Amazon with a store network, essentially, and doing kind of their save money, live better routine that they've done for years and years and just like adding online shopping and ad business and like, you know, just broadening out their flywheel.

27:24And, you know, they've talked about how they've really upped their share with more wealthy shoppers, shoppers making more than 100K a year. And you see that now with like the Who Knew campaigns and like the Holiday Who Knew Ville campaigns. Like they really want to be like, oh, who knew Walmart had all this stuff that might be interesting to somebody in a wealthy suburb, perhaps. Yeah, I think when you think about the overall macro we were faced with this year, Walmart was able to benefit from a lot of that. and they really kind of stepped into target's lane on so many things like we we saw we saw them like uh step up on fashion i think they did like a fashion week uh pop-up they've broadened that assortment quite a bit and and they're heavily promoting things on their marketplace like even like club booboo going back to that but like all all these like um kind of more like expensive shoes like they've launched like resale businesses on there like they're offering a lot of things that people wouldn't expect Walmart to have thus broadening that demographic.

28:30Right. Not to mention Private Label, which was, I don't know how many people of you remember, but that was Target kind of pioneering that, right? The elevated big box brand and Walmart has caught up pretty well. And then they've done other things like something else. Target kind of helped pioneer 10 years ago was bringing in digitally native or direct consumer brands and Walmart has really doubled and tripled down on that in the last couple of years, like in the wellness and personal care space too. So yeah, as Mitchell said, I think just constantly broadening the offerings. And then of course they've got like the advertising business, the delivery business, it seems like it's growing.

29:17So yeah, I guess a winner when it comes to this year, regardless of tariffs, right? Because that was also a big threat to them. But it seems like they're weathering that storm. Even at the end of this year, they switched from the New York Stock Exchange to NASDAQ, which seems like kind of a minor financial thing. But it's like Walmart is starting to see itself as a tech company. And we've been talking about that all year and before that too. But they're really kind of, like I said, building out this flywheel, trying to kind of create what Amazon has, but with Walmart's unique store network and Walmart's low discount focus.

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29:58And Walton Goggins. You know, they brought on a big celeb to help spread the word. And they made him the Grinch. You can't lose. You can't lose when you bet on Walton Goggins. Now, while we're on the big bucks topic, though, this is a little big bucks adjacent. But I feel like when I look back at 2025, I see Costco as just being a standout player in the big box world. You know, their fiscal year earnings report in September showed that they had net sales of nearly$270 billion. That was an 8.1 increase over the last year. They've had a lot of success beefing up their e-commerce business and they're getting more members to sign up online.

30:39They've also done some interesting things with opening up stores earlier for exclusive members. And I just see Costco as kind of, you know, picking up some of the shoppers who maybe left Target or shoppers who, you know, again, on this idea of value and people wanting to get the most bang for their buck, leaning into that Costco membership to find it. They also had the private label wind at their back. You know, they kept developing Kirkland products this year and did some new things with that label. And I just think when we look at, you know, the brands who really succeeded in 2025, Costco's got to be on that list.

31:14Well, and they also said, hey, we are going to keep our DEI. Yeah. We don't care what Trump thinks about it. That got them points. That got them major points in the comments. And anytime I'm talking to people about, you know, Target's flip on that, they're like, oh, but Costco, Costco's still doing it. Why can't Target still do it? Interesting contrast there. Well, to me, the success of Costco this year speaks to a bigger story about just wholesale clubs, right? really taking off as people switched over from other retailers. We saw BJ's Wholesale Club grow a lot, of course, Sam's Club, a Walmart entity, also grow a bunch.

31:56And we'll talk a little bit about why that is, but I think a major factor is that bulk shopping for value took off. And these types of retailers tend to attract higher income households, right? Because not only is there a membership involved yearly, but they do tend to be higher price points because you're getting multi-packs. Yeah. What do you guys think of that? Because that's another interesting angle, almost parallel to Walmart, just in a different format. I think it's just a strategy that we're only going to see grow. I think more people are seeing the benefits of that buying in bulk, even if you pay a little more upfront.

32:36Someone I was talking to recently was saying how she doesn't have a Costco really near her that she shops at, but she does have a membership and she uses it to get her vitamins and supplements online, you know, because it's something that she knows she's going to need a lot of. And the price can't be beat by any pharmacy or drugstore right now. Yeah. And Sam's Club has really kind of stepped up as, you know, like they've always been like the tech arm of Walmart. Like that's kind of where a lot of the innovation starts there. And this year we saw a lot of that. Like we saw – like they started delivering pizzas this year.

33:08And it wasn't because they want to be Domino's. It's because they wanted to, you know, get people to order online. And same with rotisserie chickens too. Hot tip. You can order your rotisserie chickens online from Sam's Club. But yeah, but like I've been to their – they have a concept store in Dallas or near Dallas. And they just opened one in Arizona too where they've moved the checkout plan entirely. they've forced all their customers to do scan and go, which was a very bold move, but it seems to be working out for them. So also just kind of the tech player within that space. Well, speaking of tech players, we can get through the year without talking about AI.

33:55I can't believe we got this far in the episode without talking about AI. I know, it's almost like a challenge. But yeah, of course, AI was one of the biggest buzzwords of this year from retailers adopting it to, would you say like the biggest sea change was that OpenAI introduced instant checkout and partnered with Shopify, Walmart, eBay? And that was a really, really big story towards the end of the year. I don't know if it's been particularly impactful yet. I think it was something everybody's been talking about in the last few months. But largely, we're just talking about people just using ChatGPT a lot and the effects coming out of that.

34:41I think a lot of things like in-app shopping and advertising is something people are talking about as the next step here. Mm-hmm. Yeah, I think that introduction of, you know, being able to shop directly from Chachi PT or what have you is going to be, you know, when we look back at this time, kind of a pivotal marker of, okay, that's when things started to shift. But, you know, the growth that we've had in people using these products as part of their shopping journey has just exploded. And almost every brand I know is thinking about that. Even if it's still a pretty nascent chunk. It's just growing so quickly that you have to pay attention.

35:18You know, just for instance, over the holiday season, Adobe, which does a ton of shopping season analytics, they anticipate that traffic from AI sources to retail sites is expected to rise anywhere from 515 to 520 % over last year. So this is a phenomenal increase in the number of people deciding to use AI as part of their shopping journey. Retailers are still figuring out how to get it. They want people to be able to shop within the app, but there's multiple ways retailers have done that. I think it was Walmart that did instant checkout. A few brands did instant checkout, like Etsy and stuff.

35:57But then we had Target be one of the first players as far as making an app within ChatGPT, and that's not Instant Checkout, but it bakes in, and you have to specifically ask for it within the app, the ChatGPT app, so it's less good for visibility, but there's several different ways to kind of get noticed within the app, and I don't think anybody's cracked the best way to do that to get all the functionality they want quite yet. Right. I think where we saw maybe even more progress, if you want to call it that, with AI, is brands integrating it into their own sites and the consumer-facing tools that they're doing.

36:37You know, I feel like this time last year, I was already talking to brands about how they were using AI for inventory tracking or forecasting and things like that. But I feel like this year, we started to see it on the consumer-facing side of brands even more. Yeah, we saw a lot of launches of Chatbots this year. Like Walmart launched Sparky this year, kind of following Amazon with Rufus. and a lot of other brands have added AI tools onto their sites. But yeah, it's more of like the kind of floofy, the foofy customer show off. You know, it's a lot of customer facing where we're showing off that we have AI now.

37:18Like even like now there's like audio, weird like audio fake podcasts that like describe a product page to you that Walmart and Amazon have done. And so a lot of just random use cases. Yeah, to me, it feels like a case of not wanting to be left behind. You don't want to be the only retailer and not throwing that buzzword on your shareholders calls. But at the same time, I think the back end to me feels more interesting because that's where you could actually create efficiencies by, you know, like Melissa mentioned, inventory planning. That's one area that I hear a lot of brands using AI tools for automating, of course, a lot of logistics.

38:04But yeah, I think the consumer facing tools always tend to get, you know, more ink spilled. Are you guys shopping with AI yet? I have a contentious relationship with Rufus because, you know, they are, he, she, they, are always trying to butt in there while I'm browsing Amazon. But no, I mean, it's never influenced my decision, but I always like to hear what they have to say, which is pretty much just condensing all the reviews that I'm already reading. Yeah, it's interesting you say that. Our colleague over at Digiday, Kimiko McCoy, wrote a story looking at some new survey data from Deloitte that showed about 47 % of U.S.

38:55consumers plan to use AI to help summarize reviews. So we love reading reviews, but we don't want to spend time reading all of them. It's just nice to get that summary up top. That's interesting. What about you, Mitchell? Have you used it at all for shopping purposes? Not really. I've played around with the audio summaries. That's just the one thing that's just been really funny to me like i i had to buy a costume like a scarecrow costume for an event or i wanted to and then like i like clicked the product summary and it was just funny to hear like two fake ai hosts like get together and talk about like this cheap this super cheap like scarecrow outfit like i'm gonna need photographic evidence of this event i do have i do have evidence But yeah, like, oh, it's super durable, but like, oh, and you can wear your own clothes.

39:48Like, why are these AI hosts talking about this random, like, something podcasters would never talk about? And like summarizing reviews and like, you know, like, kind of honing the balance between like, just like straight almost reading the description and like talking about, oh, well, some customers think it's kind of ugly. or whatever. I'm like, why? This is so awkward. For me, I think I fall into it more from a planning perspective. I've tried a couple times to like ask ChatGPT, hey, find me the best recommendations for this product or that product. And I was kind of underwhelmed by the results.

40:29You know, our editor, Anna Hensel, wrote a story about how like the most surfaced brands were like mainstream brands, like Walmart and Adidas and Ulta. So it's kind of like the places you would first Google to shop at anyway. So I found looking for recommendations kind of underwhelming. But where I have found it useful is just more planning. You know, what do I need on my shopping list for, you know, a camping trip? That was one I'm going to try out. What do I need on my shopping list for a trip back east? That kind of thing. Where I have found AI to be helpful in shopping, though, is a little bit on the fluffy, floofy customer-facing stuff.

41:07You know, ThredUp has some new AI tools and I'm a big ThredUp shopper and I've really liked it surfacing recommendations for me. I think it's gotten a lot better and I enjoy using that. I've also enjoyed some AI descriptions as a reseller and in my sort of side hustle doing some online resale here and there with stuff I've outgrown and stuff I don't use anymore. It's been kind of nice to have those tools to use. All right. Well, we can wrap up. But just a reminder, in two weeks, you can come back and listen to our 2026 predictions episode. It will be myself, Melissa and editor Anna Hensel. So come back for that.

41:48Hey, Gabby, Mitchell, thank you so much for this conversation today. Hope you all have great holiday seasons. You too.

41:58Thank you for listening to this episode of the Modern Retail Podcast, a show by Digiday Media. If you haven't already, please subscribe and head to Apple Podcasts to leave us a review and a rating. If you want more from Modern Retail, you can find us at modernretail.co. You can find me, senior reporter Melissa Daniels, on LinkedIn and Blue Sky. And you can also subscribe to our LinkedIn newsletter at the Modern Retail profile. We'll see you next week.

42:34Thank you.

From the publisher

On this week's Modern Retail Podcast, hosts Gabriela Barkho and Melissa Daniels are joined by reporter Mitchell Parton to discuss the themes and trends that dominated retail in 2025. The year certainly didn't play out the way that many in the retail industry were initially expecting, as tariffs upended many companies' carefully laid plans for the year.

Still, there were pockets of hope. Even though there weren't as many IPOs this year as some in the industry hoped there would be, there were still some promising acquisitions, like Church & Dwight buying hand sanitizer brand Touchland, and Harry's parent company Mammoth Brands snapping up diaper brand Coterie. Plus, consumers were still willing to turn out and spend -- even for hot trends and products that seemingly came out of nowhere, like Labubus. The episode gets into:

A look back at how the Modern Retail Podcast team did with its 2025 predictions at the start of the year, involving M&A, TikTok Shop and tariffs.

 Why private labels dominated this year.

 Why 2025 was an eventful year for big-box retail, as companies like Costco, Walmart and Target had to navigate big changes.

 How the biggest buzzword of the year, AI, shaped retail in 2025.

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