Furniture tariffs, luxury shopping vacations and how consumers spent this summer

30 Aug 2025 · 45 min

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The Modern Retail Podcast - Episode Summary

Episode Title

Furniture Tariffs, Luxury Shopping Vacations and How Consumers Spent This Summer

Hosts

  • Gabi Barkho
  • Melissa Daniels

Episode Overview In this episode, Gabi and Melissa discuss significant changes in the retail landscape, focusing on recent tariff developments from the Trump administration affecting the furniture sector, and the trend of luxury shoppers traveling to Europe for designer goods. The featured segment features an interview with Sonia Lapinsky from Alix Partners, who shares insights into consumer spending patterns during the summer months amidst economic challenges.

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Key Topics Discussed

  1. Furniture Tariffs
  2. Context: President Trump announced potential higher tariffs on furniture imports, which could significantly impact the industry.
  3. Key Points:
  4. Tariffs are expected to affect various countries exporting furniture to the U.S., including China and Vietnam.
  5. The furniture industry has been facing numerous challenges, including a stagnant housing market that reduces demand.
  6. Brands like Wayfair have expressed concerns regarding their ability to manage increased tariffs and their impact on pricing and supply chains.
  7. There is a notable difference in how U.S.-based manufacturers might respond compared to companies relying on international imports.
  1. Luxury Shopping Vacations
  2. Trend: Wealthy consumers are traveling to Europe to purchase luxury goods without the burden of U.S. tariffs.
  3. Key Points:
  4. Consumers often benefit from lower prices abroad and tax rebates on purchases made in foreign countries.
  5. There’s a growing trend of individuals incorporating shopping into their vacation plans, making it part of their travel experience.
  6. The increase in demand for this behavior reflects how even high-income consumers are looking for ways to save amidst economic pressures.
  1. Consumer Spending Insights
  2. Featured Segment with Sonia Lapinsky:
  3. Summer Spending Trends: Despite economic pressures like inflation, consumer spending has remained relatively strong.
  4. Key Insights:
  5. Consumers are increasingly deal-seeking and trading down to budget-friendly options.
  6. Brand loyalty persists, but consumers show willingness to switch to cheaper alternatives when necessary.
  7. The overall spending landscape indicates not just a shift in where consumers are spending, but also how they are spending, with an emphasis on value.

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Key Takeaways

  • Impact of Tariffs: The anticipated tariffs on furniture imports could exacerbate existing challenges in the retail sector, particularly for companies reliant on international suppliers.
  • Transformation of Shopping Habits: Luxury shopping trends are changing as consumers adapt to economic conditions, leading to increased international travel for purchasing high-end goods.
  • Consumer Behavior Changes: As inflation continues to rise, consumers prioritize deals and discounts, suggesting a potential shift in retail strategies focusing on affordability and value.
  • Industry-Wide Strategies: Retailers are advised to leverage data analytics and consumer insights to adapt their strategies in a rapidly changing environment.

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Conclusion The episode concludes with a reminder of the complexities in the retail landscape as brands navigate economic pressures, evolving consumer behaviors, and potential policy changes. The conversation serves as a call to action for retailers to adapt and innovate in response to the current challenges facing the industry.

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Additional Notes

  • Hosts’ Personal Touch: Gabi and Melissa also engage in light-hearted banter about cultural phenomena and current events outside of the retail industry, which adds a personal element to the podcast.
  • Consumer Sentiment Index: Sonia's insights align with trends observed in consumer sentiment studies, indicating a nuanced understanding of spending behaviors amidst economic uncertainty.

For more insights, subscribe to The Modern Retail Podcast and stay updated with the latest trends in the retail industry.

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Transcript

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0:02e-commerce customers need instant effortless support and anything less leaves your sale at risk So with peak season coming soon, check out Finn, the number one AI agent for e-commerce support. Finn scales with your business from seasonal surges to growth and expansion, delivering the highest resolution rates and highest quality experiences across every step of the customer journey. But if you're wondering whether it really works, just ask the thousands of customers like Nuuly and Avocado who are using Finn to provide end-to-end e-commerce support every day. Check it out at fin.ai slash modernretail to learn more.

0:56Hey everyone, welcome to the Modern Retail Podcast, our show that covers the ways the retail industry is changing and modernizing. I am senior reporter Gabby Barco. I'm here with co-host Melissa Daniels. How are you this week, Melissa? I'm doing well. Congratulations to Travis and Taylor. I cannot wait for all the wedding related Tavis content we're about to get. Sorry, what? Hold on. What is Tavis? Oh, Tavis? It's the portmanteau between Taylor and Travis. Tavis. Girl, I don't... Okay, I'm just going to move on. Okay, it's fine. Our inboxes are already full of brands getting on the bandwagon.

1:42But today we have other topics to talk about. So later on in this episode, you will hear a recap of what consumer spending this summer has been like with Melissa, who interviewed Sonia Lipinski of Alex Partners. But first, we have a couple of tariffs-related stories this week. So first up, we're going to talk about President Trump's announcement that higher tariffs on furniture are coming very soon. And then we're going to talk about another tariff story, which is that this one I thought was really interesting. Luxury shoppers are jetting off to Europe to shop for designer and luxury goods. We'll get into that.

2:27But yeah, first up, let's talk about furniture. Melissa, this is a space you cover pretty heavily, so I'm sure you'll have a lot to say about it. But yeah, basically, this past week, Trump posted on Truth Social that you are going to see tariffs, potentially higher tariffs on furniture coming in the next 50 days. Yeah, a lot going on there, but we don't really know much beyond that, actually. Yeah, I mean, it's interesting. The president said this would be tariffed at a rate yet to be determined. And his administration is conducting an investigation into the industry, which, you know, I don't know how much investigating there is to do.

3:08We know that a lot of furniture comes from overseas, particularly China. However, we also know that there are companies who do tons of manufacturing here. North and South Carolina in particular are places where we see a lot of manufacturing of furniture. Trump said that in his post too, that higher tariffs will bring the furniture business back to these states that have a presence in that industry. But if you talk to the brands who operate there, they know it's not that clean cut. It's just not that cut and dry. Yeah. And I guess I was a little confused because I thought that these companies are already, you know, dealing with tariffs, just like the flat rate of blanket tariffs that everybody's paying who are importing from these places.

3:57But this also came on the heels of the announcement that they're applying more tariffs on steel and aluminum. and that's going to impact household appliances. So everything from like refrigerators, washing machines, laundry machines, microwaves, all of that. So it feels like a little bit of a double whammy, but because of the touch and go nature of tariffs this year, I guess I'm kind of like, well, we'll see what this actually is because we never really know and things are constantly changing. Right, and it's also unclear, Is this just saying specifically finished furniture products that are coming in?

4:39Or is this going to affect people who maybe are just importing the upholstery for their furniture or certain components for their furniture, which, as you mentioned, are already being hit by tariffs? So there's a lot of wait and see. But, you know, it would be a big effect. the U.S. imported about$28 billion worth of furniture, according to U.S. International Trade Commission data for 2024. So it's not a small amount of the furniture that's sold in the U.S. that comes from places like Vietnam, China, Malaysia, Taiwan, Canada, Italy, Mexico are also places where we get furniture from. But I don't know.

5:18I feel like the brands I've talked to about this this week are still in that wait-and-see approach. They're certainly not making any changes off of a true social post at this point. I think we've all learned that these things can change on a dime. And so best to not, you know, change your business practices based off of a social media post. Yeah. So some of the countries that will obviously, that this will hit, you know, are China, Vietnam, Malaysia, Canada, Italy, Mexico, Taiwan. Like these are the countries that we import the most furniture from. And so I guess this is a good time maybe to talk about what are the brands that are going to potentially be impacted if this does go through.

6:04And that, you know, the big question mark is really for Wayfair, it seems like, because their stock tumbled the second this announcement happened. But then, you know, we'll also talk about, I mean, obviously, the U.S. has a really robust made-in-the-U.S. furniture industry. So some are actually a little bit more insulated. But yeah, what are your thoughts on Wayfair, which is already struggling right now? I mean, this comes at a pretty bad time for them. Yeah, I mean, I think Wayfair's response to tariffs up to now has been very much, we have a diversified supply chain, so we're able to weather this.

6:40I think they also feel like they can benefit from a trade down as consumers sort of feel the tariff pressure and prices go up in higher ends. But if there is a big tariff specifically on furniture that's imported, you know, there's no way that doesn't hurt Wayfair and its suppliers who are bringing furniture into the country, right? So definitely one to watch. But, you know, beyond Wayfair, RH, otherwise known as Restoration Hardware and Williams-Sonoma also saw their stock drop. So I think you'll find that analysts see this having a potential effect across the industry. Yeah, I mean, a lot of companies have already tried to diversify their supply chains to get ahead of the initial tariff announcements that we had back in the spring.

7:30And those are things that take a long time. You're not necessarily seeing the full effect of that yet. In April, RH announced it shifted a lot of its China production to Vietnam. It also moved a portion of its Chinese production to its North Carolina factory. But again, I think just moving some production to the U.S. doesn't insulate you from tariff costs completely because of, A, components that you have to get that are still going to be affected by tariffs, and B, this funky overall macro that we find ourselves in where people are being very careful on how they spend. Yeah, because you've also got the lumber and timber tariffs that were announced back in the spring too.

8:11So yeah, no matter what, I think if you're a furniture maker, you're probably going to be hit one way or another. But then you've got, you know, those, the made in the US players, like Lazy Boy and Ethan Allen, manufacture the majority of their stuff here. So their stock did not take a hit. Actually, I noticed some of them even finished a little bit higher that day. So yeah, obviously the market is watching pretty closely. But, you know, you've also written about how this is basically the latest hit in a series of challenges that furniture brands are facing. There's a lot of headwinds that have been hit with this year.

8:52What do you think, Samar? Yeah, the furniture and housewares industry has already kind of been navigating some challenges, particularly caused by a slower and stagnant housing market. When people aren't buying new homes, they're less likely to have homes to furnish, right? And even though people do renovate and update their spaces from time to time, nothing gets the furniture industry more excited than a housing boom. And that's just not happening in most parts of the country right now. And then again, you know, it's this overall macro where there's just a drop in demand for big ticket items and people being more tight with their budgets.

9:27So the furniture industry is not, it's not doing poorly. Like, I want to be clear, you know, when you look at what spending is in the monthly Census Bureau advanced retail stats and things like that, like it's been fairly level. It's not like we've dipped below, you know, where we were a few years ago or pre-pandemic. Like, we're still technically up on spending in this area. It's just not seeing the big up and to the right gains that they'd like to see. Yeah, I think, I mean, this is pointing to the obvious, but the reason that this feels like, you know, a slowdown, quote unquote, is because we're comping to those couple of years during the pandemic when this industry just saw a huge explosion.

10:11Everybody was, felt like everybody was updating their entire house. And so from there, you know, I think coupled with people pulling back on spending and probably not needing more new things, furniture, whatever it might be. This is why we're seeing this, what feels like a slowdown. So I think tariffs on top of all of that is worrying. Yeah. I mean, we'll have to wait and see exactly what these higher tariffs are going to look like. You know, reminder that the tariffs on China and Vietnam are already at 10 % and 20 % respectively. So anything on top of that is going It'll be hard to swallow. But let's move on to the next story of the day, also tariff related.

10:55And that's how tariffs on luxury goods are prompting wealthy shoppers to head to European destinations like Switzerland, France, and Italy to do their shopping. This is not something I personally would do, but I'm very excited to hear more about the people who are. Yeah. Yeah, I know, I wouldn't say firsthand, but I am pretty familiar with this process. So I guess I can speak to it a little bit. Yes, educate me. But, you know, this is, so CNBC had the story out this week, which is basically like a lot of wealthy Americans are finding this quote unquote loophole by, you know, kind of cushioning some luxury spending into their vacation time while they're, you know, jetting off to European cities.

11:41And so this practice has been around for years, to be clear. Like people have always bought designer goods while they've been abroad because, you know, there's a couple of things. Not only is the, you know, local market pricing lower over there than it is in the U.S., but then you also have the benefit of getting your VAT or getting like a tax rebate back when you return. Of course, you know, you are supposed to declare these at customs when you reenter the country and pay the actual duties. And now in this case, whatever tariffs apply. But that's kind of a, I don't know, a lot of people do, you know, kind of go through it without declaring it, which you could get in trouble for.

12:23This is not an endorsement, but I know people do do it. So, yeah, they save, you save a lot of money if you're buying like a Chanel bag, which is already thousands of dollars. But then, you know, in the last couple of years, people have been traveling abroad and saving a little bit of money on all different things because we've got favorable exchange rates, like the dollar to the euros are pretty decent right now. And so that trend kind of went into overdrive. Even things like, speaking of Taylor Swift, I know there was a lot of reports of Americans going to European cities to go see Taylor Swift.

12:59And Beyonce, I actually met somebody who went to see her in London because it was literally still cheaper to get tickets there. And like probably much better seats, even with the travel costs altogether. And, you know, you get a vacation out of it. So it was kind of like an experience. Um, so yeah, this trend has been kind of like burgeoning in the background, but now you've got tariffs on these luxury goods, uh, that are hitting pretty soon, um, or in some cases have hit. Uh, so yeah, now you've got people planning like entire trips around it. I don't know what your thoughts are on that. Sorry, that was a long winded answer.

13:35No, I, I mean, you're more of an international traveler than I at this point, I think. So I defer to your expertise. I will say, though, I think shopping on vacation is really fun to do. You know, and if you were planning a fancy trip to somewhere, you know, like France or Italy, where you knew you could score some great designer items while you're there and have that wonderful shopping experience of going into, you know, a flagship product. Like, what a wonderful day. You know, I could see it being really fun to do this. Oh, yeah. I mean, it's definitely part of the experience, too, right? Like I have friends and family who specifically want to go to like the Dior store to buy a Dior bag and you get kind of like the Parisian experience.

14:19So it's all part of that. But again, we're talking about, you know, luxury items here. But I think I guess I thought this was interesting because there's like a little bit of like a cottage industry that's also forming around this. So CNBC talked to like a travel advisor who's been like booking these shopping trips for wealthy clients. So I think, for example, she said that obviously Switzerland is a big destination. You know, if you're going skiing, she's booking them some sessions at like Rolex or Patek Philippe. So, you know, you can get yourself a luxury watch while you're there. And then, of course, if you're going to like, you know, France or Italy, you're probably heading to like, yeah, like a Dior or Maz Prada type of designer.

15:07And so, yeah, it's this is going to be a really interesting. And I guess my takeaway is that I was like, wow, that's how you know that it's pretty bad, is that even the uber wealthy are like, wait, I can save a couple thousand dollars on this. Yeah. I mean, I think that's maybe the most interesting underlying aspect to this conversation is that, you know, no one is immune to the effects of tariffs, right? It has this entire, it really casts an entire shadow on the whole economy, no matter what level of spending you're at. And I talked to a lot of folks who, you know, concur with me that everyone loves a deal.

15:42It doesn't matter how much money you have. Everyone loves a deal. If you can get something for less, you do. This is just how money management works. And I think people who have a lot of money sometimes know that better even, right? Because they are careful with their dollars in that way. But in the case of booking a European vacation so you can enjoy your designer bags, I mean, more power to you. I'm just going to try to make it to Dallas for the Portland Leather Goods opening at the Galleria this year. You know, yes, we all lead very different lives, obviously, as consumers. But as we spoke about on last week's live show.

16:21But, you know, speaking of spending, actually, we also have our featured segment for this week, which is you and Sonia Lipinski from Alex Partners. You guys spoke about just what spending has been like this summer, right? It's been very like up and down, I feel like. So I'm excited to hear it. Yeah, it was a really interesting conversation. We talked about some of the pull forward that we saw earlier in the summer and how kind of brands responded and how they're really looking ahead to holiday. I mean, forecasting is really hard right now. But I think looking at consumer summer spending habits kind of tells us a little bit about where people are at.

16:58And basically that, yes, people are still spending, but it's going to be more drawn out and it's going to be much more highly considered. So Sonia is a real expert in this space. She has a really strong retail background and works with tons of great brands. So yeah, I'm excited for folks to hear this one. Great. You can listen to it after the break.

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18:32Between the vacations and pool parties, one thing that we all did a lot of this summer? Shopping. According to the latest data from CNBC and NRF poll, total retail sales, excluding automobiles and gasoline, were up 1.45 % seasonally in July. Total sales are up 4.83 % year-over-year for the first seven months of 2025. And NRF also expects this year's sales to hit$5.42 trillion, which is somewhere between 2.7 % and 3.7 % where it was above last year. You know, we keep hearing about how hard it is right now, and that's very accurate with everything still going on with tariffs, employment, and a tough job market, and just the overall economy feeling somewhat precarious, but people are still spending.

19:22So that tells me that behind those headline numbers, there's a much more nuanced story going on here. People are not only changing how they shop, but what they buy and when, how often, and from who. So to help me unpack all this today, I have Sonia Lipinski of Alex Partners. Sonia has two decades of global operational experience consulting in the retail and fashion world, talking to experts about how to make their businesses work. So we're going to get into the state of the consumer this summer and how brands responded. Sonia, thank you for joining the Modern Retail Podcast today. So happy to be here, Melissa.

19:58Thank you. All right. Well, let's get into it. you know, talk to me a little bit about what you're seeing and your perspective on the state of consumer spending this summer and any sort of key factors that you see changing people's behaviors. So it is interesting, the data that you cited, because we have this feeling out there that the economy has been so challenging. There's been so much disruption, so much uncertainty. And yet we see in the data that the consumer is still out there spending. So we do have to scratch our heads and say, what's going on? And what we see is we're working with retailers and brands across the country and even internationally, but really focused in the U.S., is that the consumers got some different behaviors that we're seeing happening.

20:40So one of the things is, though, they are feeling the pressure of the macro economy, of all of the inflation we've been talking about for months and months, and they are trading down a lot. So we're seeing a lot of the more discount retailers, some of the mass retailers, off price, really doing well and disproportionately well compared to others in kind of the macro industry. The other thing, though, is that, you know, we've seen a lot of sales and promotions, and customers more than ever are really looking for a deal. So it's kind of interesting. We do a lot of consumer surveying and a lot of studies.

21:17And last year, about this time, we launched our Consumer Sentiment Index, and we asked consumers, what's really important when they're shopping across different retail sectors. And, you know, really it was focused on mostly fashion, apparel, footwear, those kinds of discretionary buckets. And, you know, across many of the sectors, if we take out luxury, we take out some of the higher end technical and athletic apparel. Otherwise, consumers are looking for the best deal and they're looking for value in purchases. They're looking for that kind of price and quality and value equation. I think when we relaunch this fall, which we're doing right now, I expect that we're going to see a shift where that best deal rises above all across all the various sectors in these discretionary buckets.

22:05That's what we're seeing out there. That is so interesting to me, because yeah, I think we've always sort of operated under an assumption that there are customers out there who are willing to pay more for something, pay a full price if they feel that it works. But maybe we're starting to see that shift a little bit where some of those folks are coming down to, well, maybe if there's something that works just as well or serves the same purpose but is a lower price, I'm going to go for that. Yeah. So it's interesting. I think that's generally the case. And then there's always variations depending on how you slice it, right?

22:41So we do a lot of work in the footwear industry. And we launched our back to school footwear survey just this July. And so now we're starting to pick up on some of that real time summer consumer and what they're doing. And from that little slice, we had 78 % said that the absolute lowest prices were the most important factor causing them to shop and to purchase footwear. It was up from something like 70 % slightly up from last year, but it really was a meaningful stat in itself. But the one thing I found interesting is that although I think it was 54 % said they would buy cheaper brands, so it's this whole trading down effect, there are still some loyal brand followers, particularly in the footwear space.

23:32So 54%, they would trade down, but it was almost 49 % said they would actually buy less, but make sure they were buying the brands that they wanted. So every time you've got some big declarative statement, and we all like to make them, you know, and media likes to make them, there's always something more to it. So we could just say everybody's trading down, everybody's trading down. But what we really see is that brand still matters. Right, right. And it's going to vary based on the category even among one personal consumer and in one household, right? I mean, there are certain things that even I know I'm willing to trade down on certain brands.

24:10It doesn't matter to me as much. But maybe I have no problem getting the generic allergy medication. It doesn't make a difference to me today. But there maybe are certain snacks that I really want that name brand or I really want that one that I've been buying for years. for, you know, I think makeup comes to mind. There are some things that I try to find that dupe and it doesn't work. And I got to go back to the prestige brand. Exactly. Whatever you're putting on your skin, especially what you're putting in your body, you're putting on your skin. People want to kind of raise the bar a little bit.

24:42And then it's also the brand in apparel and footwear that they're just really loyal to, that they're showing to the world that they kind of, they're aligned with that brand and it means something to them when they walk out the door. Right. So let's get into what all this sort of translates to for people who are running brands and operating in this environment right now. I mean, I talk to brands all day, every day about this. And, you know, there are certain ways I feel like they can play into it where, okay, we know people are trading down. So how do we become the affordable luxury option? Or, okay, we know that people are looking for a little treat.

25:19How do we position ourselves as something that's really going to brighten their day at a lower cost. And there's sort of strategies from how they talk about their brands that can resonate. So I'd love to hear a little bit about what you're hearing and how brands are managing to stand out in that environment. Yeah. Well, can I add one nuance to it? Because all of those things are true. And now they're true in this environment where we have tariffs, of course, which has been another theme of the summer. So we've got this highly promotional environment, this consumer is that either trading down or looking for a good deal.

25:56And we're heading into back to school and fall, where the impact of all of the tariffs we've been talking about for months and months are really going to hit the floors. They're starting to now, but even now there's still all of that promo happening, all of the sales. By the time we kind of shift into, you know, September and even October, we're going to have kind of like the clean new inventory that have been susceptible to these higher prices. So now retailers and brands have to say, what am I going to do to keep that consumer? We expect there's going to be a pretty significant pullback. When we ask consumers, you know, what they were doing with shopping back to school, a lot of them were pulling forward.

26:39So they were buying earlier, which might be contributing to a lot of those positive numbers we're seeing. but we expect that they shopped earlier to try and kind of get ahead of the tariffs and that could very well decrease their spending later and back to school and into holiday. I'm so glad that you brought up tariffs because it has been a huge theme that we've been covering. And when I think about some of those numbers that showed year over year increases in spending, I'm also realizing that that will represent some pull forward in there, right? And what happens when that drops off. So if you're a brand looking at those numbers and trying to do your forecasts, I imagine that's something they're trying to take into account.

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27:23Forecasting has been like the challenge of the year for all the retailers and brands we're looking at. They've been trying to forecast everything around their business, not knowing where the tariffs were gonna land. Then they're trying to forecast how the heck is the consumer gonna react to this? How do we forecast demand when we don't know how they're gonna respond? And then how, you know, once we actually do put in the price increase, how do we think about the end of our year? And the number of iterations and scenario plannings that we've been helping with and they've been doing, it's just, I mean, your head would explode.

27:55And at some point you're like, where do we even start? So, you know, I think now that most of the dust has kind of settled and we kind of know where we are from a terrorist perspective with some exceptions, we know that retailers and brands are going to have to take price. And now what we have to advise them is, you know, when you're doing it, we've got this consumer we expect to pull back. But you're not alone, right? This is not impacting just one or two retailers. It's really impacting everybody. So the number one thing they can do is really have an understanding of the competitive set around them.

28:31Who else is taking price? How much are they taking price? Where are they taking price? And is there a chance that you can stand out on the core products that you're known for and that customers are apt to be coming into the store, whether it's their favorite brand of chips or their favorite polo shirt going back to school that you can stand for, keep that as the enticement and the sense of delight coming in the door, give them something to feel good about. Well, maybe they won't kind of notice some of the other increases that you've had to take in other places. Because if they don't take price, the margin is going to be out the window and we already have a big risk of that.

29:13So we have to take price, but we have to know where we stand relative to everybody else and really have a pulse on how our consumer has been reacting to any price over the last few months where we've tested it. Right. So to the extent that, and because you had mentioned too that we are in this heavily promotional environment, but at the same time, you've got price increases happening. And I feel like that's this really interesting duality. And in some cases, the brands are doing both. They're raising their prices and they're doing the biggest promotions they've ever done. Exactly. It's really interesting.

29:45Probably really scary to be the brand and the retailers these days, right? Like they're just, they can't compress margin so much. Like we're just, you know, that we've already seen, they've been pulling back on expenses, on any capital investments, on kind of anywhere they can, knowing that this is coming, knowing that they're going to have to absorb at least some portion of the price increases. Hopefully they've done some negotiation, they've shifted some countries, they've done all the things, but at some point, price has to go to the consumer. And I think they're terrified of how that consumer is going to react because it can really destroy, you know, the next upcoming months.

30:25You know, I want to go back to what we had talked about when we said that price obviously matters the most to customers and the vast majority of customers when they're making decisions. But I'm wondering what some of the other factors are that they're looking at. And if there's anything that you're noticing that's changing in customer behavior around the sort of qualities or value of a product that's coming into play as they're deciding whether or not to buy? What are they looking at and what matters most other than price? Yeah. Well, I think, I mean, the dialogue between brands and retailers and consumers continues to evolve and shift very, very quickly.

31:04And I think one of the big things they're thinking about is how they're talking to their consumers, how they're attracting their attention and getting them kind of into the stores or shopping online. And, you know, that message is very different depending on the demographic and the sector of retail that you're looking at. So, you know, one thing we keep hearing all about, you know, this boom in social selling and TikTok shop and everything else. And many retailers are increasingly incorporating that as a key part of their strategy of how they're going to talk to consumers. When we surveyed consumers last year, you know, it's really only, it's only Gen Z, it's only the younger consumers that are actually interacting that way.

31:46So we have to be careful that we don't, you know, follow the shiny object of what we think is the next wave and it's not our consumer. But that's got to be a real strategy of how do we have the right kind of interaction mode on social, on digital. And honestly, what we're finding is that more and more consumers want to be back in stores. Okay. So we kind of forgot about stores for the last five years. We forgot, we thought, you know, COVID happened. We shifted to digital. Digital exploded. And of course, nobody, everybody's shifted permanently. And that's not happening. Customers want the experience of shopping.

32:23They use it as an entertainment. They want to see, feel, and touch the product. And we looked at some data from Placer about traffic in stores in the first five months of the year. And I thought it was really interesting that in apparel, especially, traffic increased 4 % over when we compared to a couple years prior. Traffic increased 4%, but they didn't, they weren't buying. The actual basket size of how much these consumers were buying decreased 5 % in that same time. So that to me, you know, I really think retailers have to take a hard look at how they thought about, you know, their front-facing interaction with the consumer.

33:08And stores really took a back seat. We cut all the labor during COVID. It became this major cost lever that they could control. And I think they were really resistant to putting it back in when the consumer's been all over the place. So now we've got this consumer wanting to get back into stores. And what we found when we talked to them via surveys, that the experience is not what it was. They can't find somebody to help them. They can't find what they're looking for. We've all seen everything's behind plastic and locked up and you can't get it unlocked. You know, we're just, we haven't invested in that interaction and customer experience that's going to drive conversion, that's going to get them when they're in there and actually make them shop.

33:51I love that you have data to back up what I know and many people I know have experienced, which is that there is someone, there's nothing more frustrating than wanting to go spend money in a store and get what you're looking for and then walk out empty handed because you couldn't find someone to help you or because, oh, it's just online. You have to order it online. Like, but I went to a store because I wanted to buy it today. Exactly. Oh my gosh. We asked that question specifically last year. So this was last fall, but it for sure has not gotten any better. And customers said, so two thirds of customers said that if they were in store and they couldn't find the product they want, they would go to another retailer.

34:34They wouldn't even go to the online shop. They would just check out, go to the next store and find something else or find something similar. So it means a huge ton for retailers and brands if they don't secure that sale. And now we know that the consumer is so, they're not nearly as loyal as they used to be. So every chance you have to interact with them, it has to count. You've got to convert them and you've got to make it a perfect experience or they're just going to go somewhere else. Right. Yeah. I mean, we've heard so much in the last few years about the importance of omni-channel, omni-channel, omni-channel, but it's kind of a must-have now.

35:09And I think it's becoming almost evident to the consumer that there's these sort of like leaky buckets between them for a lot of brands and companies, right? Where my experience is not the same online as it is in person, as it is at wholesale. And then I'm really disconnected. Exactly. Exactly. And so many retailers used online to expand these assortments and get more traffic and more customers to their brand or to their stores via online. And the assortments have gotten so broad and so unruly that in many cases, it doesn't feel like a curated experience. And we've seen dwell times online decrease because customers are just frustrated.

35:51They don't want to look five pages down to find what they're looking for. You think you're getting more people to the site, but they're not actually converting because they're getting frustrated. And then when they go in store, they find a different price. They've lost all trust in pricing when that happens, right? They just don't know if you're messing with them or if they're getting a deal or if they're wasting their time. It's really been, Omni has become troublesome versus a real asset for retailers if they don't do it right. Right, right, exactly. I love this idea too that, you know, we wanna make sure brands aren't over-indexing on social shopping because it is not the method that a lot of people are using.

36:34You know, as a proud elder millennial, a lot of people I know don't even have TikTok on their phone. But if you read some headlines or you look at some surveys, it's like, oh, everybody's on TikTok. And that's not the case. And so, you know, I think that's when as brands, you have to be really thoughtful about where you're putting your energy. Yep. Yeah. And I think, you know, back to how they interact with the consumer, they've got to have these kind of multi-tiered strategies and really understand the demographic of who's shopping, both their existing customers and who they're trying to attract.

37:07So, you know, We've seen this boom in social shopping. And in some cases, it's great. New brand discovery, especially these new skincare makeup startups, a lot of those do tremendously well to attract new consumers. They're not necessarily sticky consumers, though. They're a one-hit wonder, a one-and-done. And that's not how retailers are kind of growing their pie. So even when you get them and it's the right kind of demographic, it's still very difficult to convert them to a multi-purchase customer. So then we're seeing other things. I mean, we've seen a lot of retailers recently talk about how much they're investing in further personalization and using AI.

37:51We're going to use that word we hear everywhere, but using it to tailor the experience, tailor the messaging, tailor the marketing. So they're seeing where you're browsing online and you're getting these pop-ups from your favorite retailer, or every website you look at. And the emails are getting better and actually showing you something that you were browsing the day before, something very similar. So there's a lot of ways technology can help them be a lot smarter and more targeted. And then there's things like, we've seen some pretty interesting brand campaigns out there recently that have had some different levels of reception and people are saying different things about how they're turning out, but they're making some, retailers are making some pretty bold moves to try and attract that customer in.

38:38Sometimes it's paying off and sometimes it's risky if they get the message wrong. Yes, frequent listeners of this podcast will recall when I had my colleague Julia Waldo on as a co-host and when we talked about the American Eagle Sidney Sweeney campaign this week, I saw that that elf sort of had to put out a statement saying that they ended a campaign because folks were concerned about one of the actors that they had cast and some remarks he had made in some stand-up specials. And yeah, I mean, there's just, I think this sort of undercurrent of people being really discerning about the companies they want to support and why and where they're putting those hard-earned disposable dollars.

39:19And you can lose that customer very easily if something you do doesn't align with their values or their culture. That's right. And we asked about that too, because that's been something I feel like we've talked more about lately is that customers, especially the younger generations, are looking for more this alignment with values, this more, whether it's environmental values or cultural values. And it's really interesting because we're seeing in real time the reaction. And I know we saw some data that said traffic slowed to some of these stores and other that kind of contradicted that because they're getting publicity.

39:57So that sometimes leads to new brand discovery. I mean, it's a really tough environment for brands to kind of figure it out. Because if they're not bold, then they just become noise in the background, the white noise amongst all of the social media and Instagram and everything that are bombarding customers. You want to be noticed. You have to get out there. But you got to get it right. So it's a tough environment. Yeah. Yeah. Well, to quickly wrap up, and I know these things are nuanced, and I so appreciate that you're someone who speaks about nuance and is careful to not blanket statement what are very complicated and specific situations.

40:39But say a brand leader woke up today and they have to start running a business for the rest of 2025 and this latter part of Q3 and into Q4. What are the things that you would recommend for their strategy on how to grow their brand based on what we sort of are seeing from consumer behavior this summer? Yeah. So I think, you know, honestly, data and analytics is going to be such a critical tool for all retailers and brands these days. And we've said it all the time. I mean, the executive who's running a brand or retailer, the skill set that's required to be successful today versus basically the entire history of retailing is shifting.

41:22We are, you know, bombarded with all of these different options of way to deploy technology that's supposed to make everything better, whether it's on the marketing and personalization front or managing operations. And there's so many technology suppliers that are coming to these brands and retailers, showing them they're going to change their world. And you've got someone who maybe grew up on the store floor and made their way through stores or merchandising or product or all of these great things that make retail what it is. And now they're expected to understand and discern what's going to drive the most value to their business when it's going to require a pretty significant investment.

42:01And so, you know, like that curiosity and quest to understand and understand technology and how quickly this is changing is going to be critical. And then figuring out where they're going to invest their time and money and kind of deploy the right things. And we've seen some really amazing results just using AI and machine learning solutions to start to do some of this forecasting. And we're doing with a bunch of retailers right now. We're using learning models to understand consumer behavior, integrate all kinds of data sources like trends in the economy and weather and, you know, really location nuances to start to predict what that customer is going to buy, how much and how frequently, and whether the retailer brand should be investing a dollar to a promotion, a dollar to a marketing campaign or into inventory and what's going to drive the best return.

43:00So this sounds way beyond like retailing 101 and it is, but the environment is so challenging right now and the consumer is changing so quickly that, you know, if we don't harness all of this information at our disposal, like that's the only way these brands are going to win and actually figure out what's going to move the needle to start to grow. Well, I think that is a fantastic sentiment for our listeners to take with them from this conversation. Sonia, thank you so much for joining the Modern Retail Podcast and sharing your insightful work with us. Well, thank you so much for having me. This was fun.

43:43Thank you for listening to this episode of the Modern Retail Podcast, a show by Digiday Media. If you haven't already, please subscribe and head to Apple Podcasts to leave us a review and a rating. If you want more from Modern Retail, you can find us at modernretail.co. You can find me, senior reporter Melissa Daniels, on LinkedIn and Blue Sky. and you can also subscribe to our LinkedIn newsletter at the Modern Retail Profile. We'll see you next week.

From the publisher

This week on the Modern Retail Podcast, co-hosts Gabi Barkho and Melissa Daniels get into the news of President Donald Trump signaling the potential for higher tariffs on the furniture sector, and what it means for companies in the space. Then they get into the trend of travelers deciding to go to Europe for luxury shopping sprees in order to scoop up designer goods without any tariff-related cost increases.

Then for this week's featured segment (16:30), Daniels is joined by Sonia Lapinsky of Alix Partners to recap how consumers spent this summer. They get into the nuances of deal-seeking behavior at a time when people are still adjusting to high inflation and increased prices, and how to best capture a fickle consumer. Lapinsky unpacks topics like: why even customers who trade down care about brand, how pulled-forward demand could impact Q4 and how brands can navigate the dual challenge of increasing costs and a highly promotional environment

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