No Mercy / No Malice: Searching

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0:58I'm Scott Galloway, and this is No Mercy, No Malice. Google dominates the best business in tech, search. But protecting that business has left them flat-footed in another business they invented, AI. Is Alphabet a case study in the innovator's dilemma or a great comeback? Searching, as read by George Hahn.

1:27Each year, we pick a big tech stock we think will outperform its peers. In November 2022, we picked Meta as our stock of 2023. For 2024, our pick is Alphabet. I believe Alphabet has been overpunished for its flaccid response to AI, as Meta was for its stupidity regarding the metaverse and headsets. Alphabet still sits on cash volcanoes, as does Meta, and if 2023 was AI Star Wars, 2024 will be AI The Empire Strikes Back. Note, stock picking is fun and you can learn by doing it, but the research is clear. Buy low-cost index funds. Anyway, Google Search is likely the best, most lucrative business model of this millennium.

2:21The company's monopoly on search garners a 24 % net profit on 91 % of the$190 billion search business. Google redeploys some of these earnings to dig moats, offering free apps for email, word processing, videos, mobile OS, and mapping, which protect the Red Keep search from marauders. Despite this, its parent company, Alphabet, is the cheapest stock by P-E ratio in the magnificent seven. Its shares have risen 144 % in the past five years, bettering only Amazon and behind Meta's 198%, Microsoft's 261%, Apple's 313%, Tesla's 964%, and NVIDIA's 1 ,900 % increases. The market views businesses with a naked eye, and what it sees in Alphabet is a great company hamstrung by the innovator's dilemma.

3:34The thesis of Clayton Christensen's The Innovator's Dilemma, published in 1997, is based on a world of hard disk drives and film photography, but it stood the test of time. Christensen's argument is successful companies doom themselves not by making mistakes, but by doing everything right. Incumbency is the most potent blessing a firm can enjoy, right up until the moment it becomes a curse. AI has pulled that moment forward for Alphabet. Google was once the innovator, offering markedly better search results. Early search was part of a richly appointed on-ramp to the Internet. Instead, Google gave users a blinking cursor to type a query and then 10 blue links to the most relevant web pages.

4:30When it offered advertising, it was similarly bare bones, with only promoted links, no JavaScript experiences or animated characters wandering around the screen. This lo-fi experience was attractive to users because the links were relevant, and to advertisers because it was targeted. The company siphoned traffic from the more robust competitive offerings. By the time market leaders such as Yahoo, AltaVista, AOL, and Excite understood what was happening, Google had blown past them, and it kept iterating. The company's culture has attracted what may be the greatest density of high IQs in business history.

5:16Google, until last year, felt unassailable. And then, suddenly, it was vulnerable. Christensen foresaw this, in general terms, in his analysis of how an innovative firm succeeds at the expense of market leaders. Market leaders make their money providing customers with the best product, not by throwing half-baked, partially serviceable technology at them, even if in the long term that technology may become more popular. Their reputation for quality and reliability is among their most valuable assets, and their sales and marketing investments are made to attract and maintain the largest customers.

6:02This creates the opportunity for an innovator to operate on the fringes of an industry with a product that's subpar in some ways but has greater long-term potential. One of Christensen's key insights was that this opportunity isn't the result of any error by the market leader, but a function of market leadership itself. Thus, the dilemma forms when the innovator becomes the boss. A classic example is Kodak. Kodak dominated the photography industry for decades, delivering the highest quality film and paper to the most demanding and profitable customers. It wasn't ignorant of digital photography.

6:49The company actually pioneered the category, developing the first digital camera in the 1970s, and it offered a variety of digital cameras for sale throughout the 1990s including one model that cost$20 ,000 and sold less than 1 ,000 units. Kodak didn't go all in on digital, however, because digital offered considerably lower quality than film and had different virtues, and because the company's business model was built around selling consumable film. Most discouraging, its best customers had no use for it. Kodak left the digital field to innovators who offered cameras that produced inferior images, but these firms found favor in other neglected parts of the market.

7:38As these companies innovated, the product got better, and Kodak was caught behind what Christensen describes as an S-curve of innovation. New technology is initially unreliable and of low quality, and many early improvements generate little consumer value. But if these improvements continue, like financial savings, they compound. The result is a better product that has so much momentum that the incumbent is caught flat-footed. This is the steep slope in the middle of the S-curve, and whoever gets there first has a huge advantage. Think people camping outside Apple stores to get the latest iPhone every year.

8:28Kodak couldn't justify pivoting toward digital photography in the sluggish, flat part of the curve, since there was no ROI at that point. But Canon, Pentax, Nikon, and others, with less to lose, kept plugging away. In the late 90s, they hit the acceleration phase of the S-curve and left Kodak behind. Kodak recorded revenue of$16 billion in 1996. In 2023,$1.2 billion. And here's the interesting part. Kodak management may not have been as dumb as we think. The military assesses officers after combat based on the quality of their decisions given the circumstances and what the officer knew moment to moment.

9:25Skimping digital may have been Kodak's best decision at that moment. Had it been more aggressive with digital cameras of the lousy quality that its competitors were manufacturing in the 90s, It would have struggled to meet shareholder expectations for its margins, tarnished its brand reputation for quality, and risked losing core business market share to competitors. Sure, the move to digital cameras seems obvious now.

10:00Alphabet is in a strikingly similar situation as Kodak 30 years ago. Its supremacy is under threat from a technology it developed but has failed to capitalize on. In 2017, Google researchers released a paper on AI titled, Attention is All You Need, proposing a neural network that could analyze unprecedented volumes of text and produce logical, comprehensible responses. Called a transformer model, this is the framework of modern generative AI. ChatGPT and most other major AI models are derived from insights developed at Google. Like Kodak, Google didn't ignore the tech it had developed. It built AI into its search product, fleshing out the bare-bones results page with summaries of webpages, biographical capsules, and other features.

11:03But all of this was range-bound to the core paradigm of a search box and a results page. That left a void in the market, a multi-trillion-dollar black hole, which ChatGPT filled in 2022. Firms including Perplexity, Anthropic, and Inflection AI rushed in as well. Why search when you can just get there, i.e. the answer? Why limit your dialogue to one question when you can have a conversation? Why limit search to searching? Why not include creativity, tasks, and communication? If Google had released the same ChatGPT product as OpenAI in early 2022, It would have been ridiculed and experienced a PR disaster.

11:58At launch, ChatGPT couldn't solve simple math problems, was easily tricked into providing information about building bombs, and making jokes about sexual assault, etc. Little-known open AI could get away with that. Google couldn't. In fact, when Google launched BARD, Alphabet lost$100 billion in market cap because the chatbot gave incorrect answers in the promotional video. And the company has been ridiculed in the media for its fumbled Gemini rollout of an AI that's so politically sensitive, it returns images of black people when queried about Nazis to reflect diversity. Pretty sure Nazis are still a group you can make stereotypes about.

12:48The multi-trillion dollar question is who gets to the steep part of the S-curve first? Or whether OpenAI and its peers have already reached it? Because once chat GPT, or perplexity, or Claude, or a model we haven't seen yet, hits escape velocity, the history of innovation tells us the race is over. A bad sign for Alphabet? Of the original eight researchers who wrote that AI attention paper, only one still works at Google. Six others founded their own companies, and one joined OpenAI. Something that speedballed Christensen's theory in this era is the amount of capital available to the defectors.

13:38Generative AI and AI-related startups raised more than$50 billion in 2023, led by OpenAI. Over 70 rounds of 100-plus million-dollar raises occurred last year. These companies aren't immediately direct competitors of Google. They're coming at the search game obliquely. Chat GPT doesn't fill every role that Google's product offers, but it begins to nibble at the periphery, just as Google has been gnawing at all media for two decades. A former Google employee who founded their own AI startup recently said, quote, The pirates have their boats in the ocean, and we are coming. Unquote. What happens now?

14:31When a public company with these tectonic assets lags the stock returns of its peers, that's the bat signal for an activist. Activists typically acquire 5 % to 10 % of a company's shares and publicly advocate for board seats, proposing change. When it works, the outside perspective and energy invigorates management, sometimes by firing them, and stirs the giant from its slumber. Alphabet, in many ways, is a classic activist target. It's still a dominant company with enormous growth potential, but what feels like, almost overnight, an insular management team rendered flat-footed during a paradigm shift.

15:17However, the gates an activist would need to breach are well fortified. Alphabet has a multi-class stock structure. As with many things alphabet, it's more complicated than it probably needs to be. Three classes, including two that trade publicly. But the bottom line is that Larry and Sergey together control the company through their ownership of Class B shares, and no third party can acquire enough shares to override them. Larry and Sergey were the first, in tech, to protect founders from the scrutiny of shareholders, and many have followed, unleashing a small yet devastating army of mendacious fucks who have no accountability and have done real damage to the commonwealth.

16:06But that's another post. The lack of voting power is not an insurmountable obstacle. Ultimately, an activist investor gains influence based on the strength of their argument and plan, not the size of their stake. And Alphabet can be saved. Thanks to the growth of two other members of the Magnificent Seven, NVIDIA and Microsoft, most of the attention is on AI hardware and AI models. These are important and have been lucrative for their makers, but the third leg of the AI stool, where I believe the war will be won or lost, is the data that LLMs have access to for their models and applications, data used for training models and data to feed them so they can find patterns and create value.

17:01Nobody, no government, no church, no supernatural being has more data than alphabet. Google search crawls nearly the entire public internet and serves the majority of search results. YouTube hosts a billion videos and knows your viewing preferences. The podcast you're hearing right now was researched using Google Search and Google Chrome and written in Google Docs. An estimated 1.8 billion people use Gmail, a billion people use Google Maps, and 500 million store their schedule in Google Calendar. This vast store of data is Alphabet's deepest moat and the company's bridge to the future. This sort of data has become currency.

17:59Reddit, the Associated Press, Tumblr, WordPress, anyone with a full data center have all monetized their much smaller pools of data for LLM training. Tesla will tell you that the biggest advantage it has in self-driving AI is the fleet, specifically the years of real-world driving data that Teslas have sent back to HQ for processing by the company's AI systems. But building better models isn't how Alphabet can leapfrog open AI. It's by customizing models that are purpose-built on its proprietary data sets. Alphabet's data flex is not that it knows more about the world But about you AI built on top of the Google suite could anticipate our needs And handle all the plumbing and bureaucracy to fulfill them A quick scan of my Gmail and calendar yields that I am speaking at TED in April My flex A Gemini AI scan will reveal the airline, class, hotels, and activities I'll engage in when I'm there on the West Coast.

19:16Google understands the patterns and preferences of my life and all the income streams stemming from it. I'll be at South by Southwest next week. Alphabet, again, knows when I'm going, where I like to stay in Austin, and that I've been considering ketamine therapy. It also knows, from public postings, who else will be there. So it could begin turning my calendar from a defensive weapon, don't be late, to an offensive weapon. Alert, you have a two-hour window on Sunday. Should we book ketamine therapy at Kuya or lunch with Scott Burns, Liz Plank, Chris Williamson, who will also be in Austin? As with investing and careers, the real ROI for Gemini isn't in sexy apps that produce video in the style of Kurosawa, but apps that make your life easier and less expensive.

20:12Pro tip, it's the boring shit that makes you rich. OpenAI can't do this, nor can Microsoft. In fact, there's only one other company on Earth that has anywhere close to this 360-degree data on its customers. Apple. And Apple's AI entry, Siri, has been a dud. Opting for Google's Payola rather than building its own search engine may have been billions wise and trillions foolish. The team in Cupertino is likely well back on the flat part of the S-curve. On the other hand, another news item out of the Valley this week, Apple just shuttered its autonomous driving project and is redirecting the top people from that venture into AI.

21:04Gentlemen, start your S-curves. In my first book, The Four, I equated Google to God. We no longer pray, but query. You trust Google more than any priest, rabbi, mentor, boss, or coach. God, Google, knows if you're thinking about terminating a pregnancy or considering hormone therapy. The market has focused on the infrastructure, NVIDIA, and technology, OpenAI, of AI. Soon, it will turn its gaze to the differentiating feature of AI's application, the content fed into LLMs. And despite Google's stumbles, the market will recognize that this sweet crude of data sits on what are still the most active cash volcanoes on the planet.

22:01So, what happens? I don't know. Perhaps I should pray, search, prompt on it. Life is so rich.