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Business of Sport Podcast Episode 80 Summary
Episode Title
Mark Devlin, Leyton Orient CEO: ‘Striking the Balance Between Ambition and Financial Sustainability: The Leyton Orient Story'
Episode Summary
In this episode, Mark Devlin, CEO of Leyton Orient, shares insights on the club's tumultuous journey through financial crises, new ownership, and the balance between ambition and sustainability. The club, having faced near extinction, has seen a revival with ambitious plans for growth both on and off the pitch.
Key Themes Discussed
- Recovering from Financial Disaster:
- Leyton Orient's near bankruptcy and relegation to non-league football.
- The impact of financial mismanagement and the importance of responsible ownership.
- The club's impressive recovery and questioning whether they are now in a better place than before.
- Value of New Ownership:
- Introduction of David Gandler as the new owner and his vision for sustainable growth.
- Discussion on the financial landscape of modern football and the need for development beyond just player salaries.
- Plans for a new stadium and the vision for a multi-sport model.
- Matching Ambition with Longevity:
- The challenge of balancing the desire for promotion with financial sustainability.
- The costs associated with promotion and the financial realities of competing in the Championship.
- Lessons learned from Brentford's successful model and applying those insights to Leyton Orient.
- Community and Commercial Balance:
- The need for Leyton Orient to remain community-oriented while also pursuing commercial growth.
- Fans' expectations and the importance of generating revenue through various channels, including hospitality and sponsorship.
- Future Aspirations:
- Goals for the club in terms of stadium development and on-field success.
- The importance of building a strong community and fan base while maintaining competitive performance.
Detailed Insights
Recovering from Financial Disaster
- Background: Leyton Orient was on the brink of collapse due to poor financial management by previous owners, which included multiple managerial changes and lack of funds.
- Turnaround: New ownership led by Nigel Travis and Kent Teague stabilized the club, culminating in winning the National League and re-entering the Football League.
Value of New Ownership
- Ambitions: David Gandler’s acquisition aims to position the club as a sustainable Championship team.
- New Stadium Plans: Discussions on infrastructure development, including a new stadium, which is essential for financial growth and community engagement.
Matching Ambition with Longevity
- Financial Realities: Understanding the significant losses associated with promotion and the financial ecosystem of the Championship is crucial.
- Experience from Brentford: Mark Devlin draws on his experience at Brentford, emphasizing data-driven decisions and smart recruitment strategies.
Community and Commercial Balance
- Revenue Generation: Importance of commercial initiatives, including improved hospitality services and sponsorship opportunities.
- Fan Engagement: The challenge of meeting diverse fan expectations while maintaining a strong community presence.
Future Aspirations
- Long-term Vision: Goals to develop a new stadium and build a competitive team that can sustain success in the Championship.
- Community Focus: A commitment to enhancing the club's relationship with local supporters and engaging a younger demographic.
Key Takeaways
- Leyton Orient's story is one of resilience and the importance of responsible ownership in football.
- Balancing ambition with financial sustainability is crucial for long-term success.
- Community engagement and commercial growth must go hand-in-hand for football clubs to thrive.
- Future developments hinge on infrastructure improvements, smart financial management, and maintaining competitive performance on the pitch.
Conclusion
Mark Devlin's insights offer a comprehensive look into the modern challenges faced by football clubs, highlighting the critical nature of sustainability, community, and ambition in the ever-evolving landscape of English football. The story of Leyton Orient is one of hope and potential, setting a strong foundation for the club's future.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Transcript
Automatic transcript. May contain errors.0:00There is absolutely no point us taking our eye off the ball from trying to be competitive in our league. What's the point of building a new stadium if you then get relegated? It's important that at the very least we maintain our current status and hopefully we can go one better than we did last year and make the jump into the Championship. David's made it very clear he wants and believes the club can be a sustainable Championship club. And by sustainable, that means that it doesn't keep costing an owner or owners£15 to£20 million a year to be competitive and chase the dream of the Premier League.
0:31The Birmingham-Wrexham effect last year meant that clubs were trying to compete with two clubs that just have revenues and have got owners that could afford to throw money at it. Birmingham, and I don't blame Birmingham, if you can do it why can't you do it? It's all within the rules and Birmingham blasted through the league with record number of points. Wrexham's a slightly different kettle of fish. League One losses are beginning to average around the five six million and are going northward but most of it is in player salaries and associated agents costs.
1:01Hello and welcome to the Business of Sport, the show that takes you behind the scenes with the industry's leading owners, operators and athletes. This week we're delighted to welcome Mark Devlin to the show. Mark is the CEO of Leighton Orient, a team that's been riding the rollercoaster of English football right on the edge in recent years. From nearly going out of business and dropping into non-league football to bouncing back into League One playoff finals, the fans have been on a ride that few would choose. However, new ownership and big plans to build both on and off the pitch make this London club a hugely exciting football proposition for the next decades.
1:34Having been so close to joining the list that no one wants to be anywhere near alongside the likes of Barry and now Morecambe and maybe even Sheffield Wednesday, Orient's struggles are another glaring reminder of the house of cards and owner financing model presents the Football League. Mark is an experienced CEO, leading Brentford through the early years of their ride to Premier League consistency. His take on what is required to build a club for the community and fan while keeping the finance team happy is what sets the O's apart and promises big things for a fan base juggling the mixed emotions of just being happy to still have a football team alongside a want and an expectation to win.
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3:14It's about more than downloading an app. This is fitness-driven experience and community. We bring you a global network of runners who push, celebrate, and support each other. Whether you're an existing user or want to check it out for the first time, you can use our code BOSSRUNNER, that's B-O-S-R-U-N-N-A, or click the link in the bio. Take a look, be challenged, have fun, and of course, stay tuned. Mark, it is so great to have you in the studio. Thank you so much for joining us today. You're very welcome. It's great to have you in. Leyton Orient is such a great story, both last season, but also from your journey, I guess, to CEO.
3:53really interesting one. Before we get into all of that, can we just lay some of the groundwork of the last few years of Orient? Because it's been a very, well, should we say stressful time, I'd imagine, for a lot of supporters, but also now with the success coming in, a hugely exciting time. Can we give a little bit of that context to tee everyone up? Yeah, I mean, it is a great story. And I think the story is probably why we've had a recent change of ownership in the sense that we were able to attract someone because of the recent history of the club. Look, I've only been on the journey for about three and a half years, but goes back to I think 2014 when I was working at Brentford and one of my most memorable games while I was at Brentford, sadly for Orient, is when ourselves, Wolves and Orient, ourselves being Brentford at the time, Orient and Wolves were going for promotion.
4:36We ended up playing at Orient in front of the cameras on a Sunday. We won 1-0 and we went into the promotion places alongside Wolves and Wolves and Brentford got promoted that year. Orient went to the playoff finals where they were 2-0 up at half time but ended up losing on penalties to Rotherham. And it's kind of a sliding doors moment because Barry Hearn then decided to, I think it was planned anyway, but sold the club to someone that he thought had said that they had plenty of money and were going to take the club forward. The guys did have money, but it was spent really badly. I don't know the exact history, but I think in three years or whatever, they got through 16 managers.
5:13He had the owner kicking one of the members of staff on the touchline and getting some kind of ban from the FA in the EFL, it became a bit of a circus. But more importantly, the club was run right into the ground, not in terms of being into admin. It was, as I understand it, days away from going completely out of business. That's how badly the club was run. So Nigel Travis and Kent Teague were attracted to the club. Nigel's an East End boy. It's his club. It was his father's club, his granddad's club. So he got involved for the right reasons. Although Nigel's made his money and his mark over in the States.
5:50And Nigel will tell you that for the first couple of months, they didn't even have a bank account, didn't have a lease with a training ground. I think there were four players on a contract. The club was in a right mess and had obviously just been relegated to the National League and was outside the Football League for the first time in its history. So it was shambolic. And if you were a supporter, you weren't sure whether your football club was going to make it through another week. But the fans did their bit by protesting, by helping to make the sale go through putting pressure on the previous owner and fair play to Nigel and Kent for doing what they've done they picked up the club it had a had a torrid first year in the National League and then they won the National League in the second year very timely because I think Ryan Reynolds had just got involved at Wrexham and it would have been with only one going up automatically it would have been probably a lot more difficult in the you know the subsequent years so the club was in a real mess so to see where it was in 2018-2019 to here we are now in in 2025 where we've just you know unfortunately just lost the playoff final again but where we've got record season card sales where we're looking to move to a new ground because we fill the grounds the home areas most saturdays it's been an unbelievable journey and it's been a privilege to be on it for the last three and a half years but i have to give full credit to nigel and kent nigel still involved now even though there's been a change of major shareholder nigel still involved as chairman so the club have got someone that's got their club at heart so So it's been a hell of a ride for the supporters and the club, but it's in a good place now.
7:20Is this turnover, this change of ownership now really to take the club to the next level? Is that Nigel thinking, right, this is the injection that we need to be able to do the things to push the club forward? Yeah, I mean, I think Nigel's been very honest with fans when we've been talking. He's been open and honest with them probably for the last 16, 17 months in saying that, look, I can get it to a certain stage. When you consider that a well-run club in the championship probably only loses£15 million, you start to think about how deep people's pockets have to be, one, to get into the championship and two, to have any chance of staying there.
7:53And so Nigel was clear with fans that he would seek additional equity investment. And if that meant stepping aside, he would. He was very, very conscious about what happened with the sale to the previous Italian owners. so he wanted to make sure that when he passed the baton on it was passed on to people that would care for the club and were getting involved for for the right reasons and that's uh that i think is what's happened is a football club a financial investment or a passion project for rich people can be either really because you do have to ask yourself why people buy football clubs outside of the you know top sort of half dozen in the premier league we pretty much all lose money but in our case I guess David's got involved in it because he's been very clear he wants he wants the club to become a sustainable David Gandler this is the the new majority shareholder David's been very clear with the fan base and with us as staff that he wants the club to be sustainable in the championship so I don't think he's looking for the club to continue to lose 10 not to continue but as I said earlier about you know an average championship club will lose 10 to 15 million and there's some that lose considerably more than that and that's the that's the issue we've got in football it's that you know the golden goose is the premier league so do you stick or twist and if you if you twist and you get it wrong you've got a massive headache if you twist and you get it right then you get the riches in the premier league but it's becoming more and more difficult to stay in the premier league for more than one season the last two years i've seen the three that go up come back back down so how much do you lose a season at orient so last year we lost close to four million four four but that's that's league one and that's getting worse by the way so the The Birmingham-Wrexham effect last year meant that clubs were trying to compete with two clubs that just have revenues and have got owners that could afford to throw money at it.
9:42Birmingham, and I don't blame Birmingham, if you can do it, why can't you do it? It's all within the rules and Birmingham blasted through the league with record number of points. Wrexham's a slightly different kettle of fish. So League One losses are beginning to average around the five, six million and are going northward because you've got this cycle of players' salaries, the cost of running football clubs generally. but most of it is in player salaries and associated agents costs it's the biggest challenge isn't it you give clubs more money and they don't necessarily spend it in the areas to develop revenue streams or infrastructure that's going to actually help them generate more they spend it in the ways that cripple the clubs further i.e player transfer fees and wages you asked earlier obviously about why would someone was it a passion project or whatever so in my opinion if orient get promoted we will then be a much more valuable asset to whoever owns the club at the time and if the short-term interest which I don't think is David's ambition in terms of you know the sort of value of the asset will go up because we'll be in the championship and not in league one and you pay more for a league one club than you do in league two and so forth and so forth I think the plan at Orient is for us to find a new stadium it's not easy in London trying to find the sort of land that's required our current ground holds 9 ,000 but if you're not aware of Brisbane Road it's got flats in each corner so I had a project team and architects look at what was possible at Brisbane Road we probably without without knocking down all the flats and irritating the residents there which we weren't about to do we could probably sneak it up to about 12 and a half 13 000 which really wouldn't if you're trying to be a sustainable championship club and by that truly try and pay your way you need to find ways to generate more revenue and that will come through bigger attendances better use of the stadium on non-match days potentially other sports using your stadium and looking at creative ways of generating as much revenue as you can coming into the entity so that you can spend more money and be competitive on the pitch because there's the balance i think orient fans if i'm being honest now and i don't think they're any different from any other fans i think for a few years they were they were just glad they still had a club and they were lucky that it was pointing in the right direction but of course now we've come out national league interleague two one league two interleague one got to a playoff final the expectations levels sort of pick up on the fan base and it's incredibly difficult for owners to say I can afford to spend this much on it because you'll always have fans saying why can't you spend more why can't you have you know what do you think fans biggest gripe with you today is with the club yeah I know I've it's been labeled at me personally by the by some of the fans that were too commercial now that we I still think we're an incredibly community oriented family oriented club it's a really nice safe place to come but we need to generate more revenue i mean that's the the fact of the matter is we've got to be commercial so we've got to try and get people in earlier using our bars and our and our fmb and our getting people in on non-match days and in the spirit of having an open culture we try and share that with the fans and some fans just think it it you know it comes back to it's just a business now it's not a club anymore i think you can still be a and we've got a community trust that does some spectacular work in our community.
12:50So I think we can be that, but also be more commercial. And so, you know, I've got a commercial team in there that are always under pressure to bring in, you know, more sponsors, bigger sponsors, more revenue. But back to your point earlier, if you're not careful, if you give clubs, and this is where the regulator, the new regulator will come in, I don't think you can trust football clubs to be given more money from a better broadcast deal without putting rules in place that say how much of that additional money can be it has to be capped and that probably for owners as well equity probably has to be capped as well to protect them from themselves and then you're quite right some of that has to go be reinvested into the academy into the women's team into the infrastructure of the stadium otherwise you're quite right most clubs will just it'll go out the door on players and agents and so forth well this is the point really isn't it because to achieve everything that you've just outlined and to get more revenue and to make yourself a better of business to allow yourself to succeed long term and not have what happened previously you need to own that stadium you need to bring people into that stadium you need to be able to do multiple things with that stadium but that could take you five to ten years to do it and that will impact your next five to ten years of player spend that could really impact you if you're dropping down the leagues and suddenly then you have a piece of infrastructure which is now supporting a very different team to what it was when it was starting to be built that is literally the challenge i think with football right now you know it's a penny away from the pitch it's basically a penny that could cost you where you sit in a league you're quite right last year we installed solar panels on the top of two of the stadium roofs and that's already paying dividends particularly with the kind of summer we've had this year an amount of sunshine england's had which is you know uh no great timing yeah never really expected that but it saved us a shed load but of course there are fans saying well for the money you put on those can we have got another player in and there's an argument so as a ceo we were looking at i'm trying to create an all-round stronger business and of course we can't get away from the fact that we need to be as competitive as possible and our budget is probably about mid-table if you put all the budgets in place we i would suspect we are somewhere between 11th and 14th in the table so we're asking our head coach to overachieve we've signed the head coach on for you know we're trying to take a longer term view richie has been with the club a month less than i have he's probably now one of the longest serving managers in the efl at three and a bit years we've signed richie on a longer term contract because he's key to this process.
15:07He's key to attracting the kind of players we can attract. And he's key also to some, and I think back down to it, you can have as much money as possible. If your recruitment isn't smart, you can waste an awful lot of that. I mean, if we had twice as much money to spend, if we brought in the wrong players and the wrong fit, then we'd end up not achieving the expectations on the pitch that we'd like to. So recruitment's got to be smart. Your head coach and his support team's got to be good. You know, I came from a club at Brentford that vastly outperformed its budget. So all of this is achievable.
15:40What do you take from that, what you experience? Brentford now, with hindsight, we look back and we can go, that is an incredible rise and an incredible mould to try and shape a club in because not only has it got to the top, it's also managed to maintain its position at the top, which is what everyone wants because that's where the Ipswich dream falls down. Look at Luton now back in League One. Brentford have stayed there. You were part of that in the earlier stages. What did you learn from that experience that you can bring into trying to do a similar type of thing with Leighton Orient? Credit to the Brentford ownership and to the director of football at Brentford.
16:16Everything Brentford did wasn't normal. They weren't frightened to be different. One of the mantras that we had was, you know, daring to be different, not forgetting where you've come from, not trying to outspend people, but trying to outthink them, not by being clever dicks, but just you know we had a couple of years there where Newcastle and Aston Villa were in the championship with us and I remember looking at Newcastle's parachute payment in their first year it was five times just their parachute payment it was five times Brentford's turnover for that entire season and that's what you're up against so there's no way we were going to be able to be in the same market for them so Brentford was all about using the data and analytics that Smart odds Matthew Benham's business behind that gives it a real edge not being frightened to introduce free kick coaches throwing coaches sleep coaches and when some of that was was introduced frankly it got laughed at and Matthew was what was a point of ridicule in some of the national press for for a few weeks he was pictured alongside you know the Cardiff owner who went in and changed Cardiff strip from blue to red because it's a lucky colour you know and so forth everything was methodical so what I've taken from it is not being frightened to be a bit different understanding that we can't compete with the teams with the biggest budgets so what areas that will give us an edge even if it's only 1 % here and 1 % there and that's what I've tried to take along now we don't use exactly the same method as the Brentford days at Orient but we are trying to look at different ways we can just think differently and look to outthink people and give us an edge in certain areas don't be frightened to be a bit different I'm probably a traditionalist as well there's lots of traditionalists in football that will go, no, no, no, you can't do that.
17:53You've got to do it this way. This is the way it's always been done. And that's kind of a, it's a statement that we've banned there and I don't like my staff to say it at Orient either. I don't want to hear how we've always done it because you'll only get what you get when you've only done it the same way over and over again. You mentioned the importance of performance and finding the right model with that. You've utilised the loan market really well. Charlie Kelman lost, he's a great example, scoring lots of goals. Now I saw yesterday got his move. We've got to move to Charlton. Yeah. How important is being creative in that loan market and the free transfer market when you're in League One and also with the ambitions that you have to then build the club and kind of protect your revenues as well?
18:29It's very important. So we've got to try and develop a model and that's what we're trying to do now, which is bringing through some younger players that will give us some value. They will either carry us forward into the division higher or they'll be developed by our head coach, who we rate obviously very highly, and that we will generate some value at the end of them, which we can reinvest back in the team. that's happened with Ethan Galbraith no one had heard of Ethan when he joined us from Manchester United Richie had known him because Richie's got some links up there no one had heard about Ethan he's now just got himself a you know fantastic move to Swansea for well over one and a half million pounds it's brought in and we need to do more of that and we're starting to recruit people and players at a young level that we feel we can develop however the loans market is incredibly important so what's important firstly is that we've got a culture at Orient that I think clubs will trust so whether it's our training methods style of football we play because clubs won't loan new players if they play a certain style of football and you play a completely different brand then they're not really interested in loaning new players that are not going to be trained properly and will be taught to play football in a in a way that is different to their culture so i think our style of play helps the way we look after players young players helps you know charlie was part of our league two winning team he came back didn't do so well at at Wigan when he was on loan, not sure why, comes back to Orient and has a fantastic year.
19:53And had we got promoted, we probably would have been able to afford to keep Charlie. That's just the way, you know, sliding doors moments come and you lose a playoff final and things change and you have to build for the future and fair play to Charlie for getting his move into the championship. Can I ask, you mentioned like a million and a half for Ethan. How are deals like that structured? Do you get a million and a half up front? Is it dependent on player performance, duration? What is that structure? They're all different. They're all different. So quite often, a big part of that will be up front.
20:23Then there'll be a series of add-ons, sell-ons. If Ethan does well at Swansea and he moves on, and he moves on for more money than they'll have paid at the time he moves on, then there'll be some upside. What's a typical sell-on, average? Somewhere between 15 % and 25%. It's pretty meaningful. Yeah, it can be. Some are higher than that. You know, if you get a youngster in for no fee at all, where particularly a Premier League team is willing to let you have them for no fee whatsoever, then you can expect to pay a higher sell-on than that. But it is really all down to negotiation where the player is in his journey with his parent club and so forth.
20:58So there's lots of value in the loans market. There's also negotiation when you do loan players, whether you're picking up their entire salary. Clearly, if he's coming from a Premier League club, we won't be doing that. some of these youngsters earn unbelievable salaries there are some 19 20 year olds that have never appeared for their for the first team of their parent club that are probably liberally on anywhere between 10 and 10 and 20 grand a week and we can't pay that we can pay a percentage of that but what's more important as we've seen with Charlie in a sense even with Jamie Donnelly we gave Jamie was a really highly rated player we gave Jamie the window last year he was fantastic for us.
21:36Took a bit of time. He started in the team, then dropped out of the team, and Richie got to work on him, and as did the rest of the coaching staff. Jamie had a fantastic year for us. I did Josh Keely in goal as well. And Jamie, no doubt, will go on to, I don't know what Spurs will plan to do with him this year, but I suspect he'll, if he's not part of the first team plans, he'll definitely get a loan into the Championship. And what we've done there, although we're picking up only a percentage of his salary, we've put a player in the shop window there for Spurs that they wouldn't have had. So in a way, we're developing other teams' players, and we don't mind doing that because there are certain loans that fit into that criteria.
22:13But what we've got to get better at, and we've started consciously, very consciously this summer, is bringing in and developing our own players and using loans in the right way, the right mix. But you're quite right. The recruitment team did extremely well with our loans. But it left us open because we lose the playoff game. we had five low knees at the time four of them I think off the top of my head started the game all of those have gone back to their parent clubs obviously then you had Ethan Galbraith moving on Jordan moving on as well the seven or eight of that team that played in the playoff final have moved on that's a hell of a recruitment process to go through in the summer but the guys have pulled it out of the bag again and we're looking forward to a new season That was my question really because you've got I think it was 27 goals that Charlie scored last season now you have those gaps knowing that those players are leaving are you preparing to make sure that if those players can't be signed if you don't go up if you're in a situation where you're in league one still and you think you're going to have those gaps you are prepared to fill them with the right types of players because i'd imagine very easily if you don't do that you could find yourself suddenly at the bottom of league one not pushing for promotion again absolutely i mean planning is is paramount really so you have to you have to work on the fact that players will move on certain players will move on whatever happens to you.
23:30Jamie and Josh, for instance, from Spurs may well have stayed with us on loan. Don't know for sure, but I think there was a decent chance there that a pair of them would have come back to us on loan because we were in the Championship. Spurs are probably looking for Jamie to play in the Championship next year. He's had his year in League One. So plenty of planning. I mean, you know, again, from my Brentford experience, you have to plan probably three transfer windows. So not just one. You have to keep thinking about how your team will churn, what you need to be doing, not just in this window, but in the following window, maybe the one after that.
24:03What does that player selection decision making look like? We've spoken to many different CEOs and owners, and some it's like down to the coach and manager, and some it's like, hey, we choose a selection of assets, they choose them, and some it's like, we give you the players. Which of the three routes do you choose? We're a little bit in the middle. So Richie has a big say in the players that are coming in, but there are plenty of players presented to Richie that Richie hasn't brought to the table. But we're looking for a left back. So here's two or three left backs that, first of all, you've got to analyse and understand what you're looking for in that particular position, type of player.
24:37Age profile, also do a bit of homework on the player's background, his character, because if you bring the wrong, if you bring a great player in who's got a poor character, you can screw the entire dynamic of the team. Have you had that before? I've seen it at clubs before. I've heard about it at clubs before. Yeah, you can do it. You know, super talented players come with whatever fractured egos or whatever it might be. Footballers are the same as anyone in society. And if you're trying to go with a cohesive unit that will pull in the same direction, you can't have too many big-time Charlies in there, you know, who feel they're bigger and better than where they're playing their football or the training ground isn't good enough.
25:16I mean, again, an experience there. again at Brentford we brought in players from Everton my biggest concern was Christ they're going to come in from Everton and they're going to look at the training ground we had at the time they've obviously Brentford have massively improved it and credit to Everton's academy and the type of players they're bringing through not one of them was ever a minutes problem and they've all gone on to either play more times for Brentford or go on to have really strong careers in football not necessarily at Everton so you do have to be that's the bit that analytics can't give you that's why you need a recruitment team that are well connected and can understand the character of players coming in and have got good contacts to find out what players are like behind the scenes.
25:56So it's not just about their ability on the pitch, although that's obviously a significant part of it. So yeah, ours is a bit of a hybrid system, I suppose, in that we, Richie has a lot to say. So I'm sat in the football committee meetings. I'll have an opinion on a player and what have you. But at the end of the day, I'm just a CEO there. I'm just trying to make sure that the budget stacks up so I've got a strong financial guy in those meetings making sure that we're within budget and if we're over budget what do we do about bringing it back in or what do we do in other areas of the business to make up for the budget overspend if that's what we do my belief is you just let people if you bring in good people don't bring them in to try to do their job for them so let the head coach have a good say in it I don't think we've ever foisted a player onto Richie that he hasn't fancied or hasn't wanted it may not have been his first choice but then he goes away, looks at some of the video and the analysis we've got and he may change his opinion.
26:49So it's a bit of a hybrid model, whereas Brentford was more at the time, maybe it's changed in the Premier League, more at the time of the system you said, which is here's a whole bunch of players in these positions, your job is just to coach them, we'll bring you in the right left back or the right left-sided centre half, whatever it might have been. So ours is a hybrid, we haven't fully gone down that, well for want of a poor word, money ball route. there are still a lot of eyeballs involved in our recruitment. Do you set your budget as a percentage of revenue? Yes, in a sense. I'm also understanding what the owner is prepared to invest into the club.
27:24So here's all the revenue we generate. What can you put in Mr. Owner? What are you prepared to put in? Then we sort of look at what the budget can be made up of when you take the entire business into it. So my job is to make sure that the owner doesn't have to put in any more money than he's prepared to put in at the start of the year. and if he does it's been a conscious decision on his part to put it in and that's my job and really the job of the COO who I brought in from Ipswich about 18 months ago who's got a very strong financial background. So you look at David coming in and you're going through a deal and he's understanding the financials last year you did about seven and a half I think 7.7 million in revenue but as you said losses just over three million so let's say there's total expenditure in the club around 10 he's coming in he's going right okay I know now what I need for us to probably maintain but i also know what i need to do if we're going to push that little bit further yeah that's that's just about where we are he'll obviously ask me do we need to spend as much money off the field as we're spending can we bring more money in how much is spent off versus on of the 10 there's a percentage around 30 or so i'm just trying to think off the top of my head okay so basically seven millions pet players and three millions yeah i mean remember you've got academy costs in there and so forth so it's not quite seven million or it wasn't hasn't been quite 7 million so there are other so it depends whether you include academy and things like that as being off the field i don't i think that's a football expense albeit we budget it as an academy well we're a cat 3 academy so it costs after grants and things like that we spend about 450 grand a year on a cat 3 academy cat 1 academies my understanding is it can cost you north of 5 million pounds a year after any grant work but then you are so david has come in and he's talked about having a cat two academy and it's a big leap from the cat three to cat two because you suddenly need an indoor training venue that's at least a 40 by 60 as part of if you're a cat two and you want to be licensed you have to have that well we simply couldn't have that at chigwell where our training ground is currently so that leads into a next conversation about do we now need to go and find a bigger training ground for our first team and academy and women's team that could be a training ground with the number of pitches you would need if everything was in one area is around 25 to 30 acres so we're never going to find that in London but we might be able to find it out in Essex but then that comes with a cost then all the buildings on top of that a good training ground will set you back minimum 30 million pounds probably and I've when we were looking at training I don't know why I went I went and very kindly the guys at Tottenham took me around it I mean Tottenham's training ground is just unreal I mean I understand a lot of the Premier League clubs now even the ones aren't I mean to be kind here not traditionally you wouldn't traditionally think of them but the Bournemouths of this world even Brentford are on the same site as when I was there but they've completely renovated it and have done a fantastic job and I went over to have a look at that that's more realistic in terms of what we would what we would need so it's a hell of an expenditure I mean but you know owning a football and there's no real return on that other than the fact that it helps you recruit better players and there is return and so if you look at where the majority of value now if you're looking at broader football ownership is had it's at exit if we're being really honest you're building something up to have a value eventually one day where if you sold it it would be worth incrementally more than what you bought it for the infrastructure development around that massively increases the value of the club but also where it's this is where it's so important you have the owner who's willing to do that because that expenditure if someone says i'm willing to put 30 million down to build the infrastructure around the club that's kept separately right from the football regulations around what you can spend so that's just an injection to the business i was looking at the six point kind of plan that you laid out when david bought the club and training facilities is one academy pathway another to build a new stadium another inspire more local people which would actually come through a lot of the work you'd be able to do with that improved infrastructure and the women's team so just in that when you're looking at infrastructure development of academies really we're all coming back to this plan from the new ownership is to build everything around the club it would be very difficult for us to climb through the leagues and grow community sport women's sport based off of our current site at Brisbane Road and the current training ground we've got a really good relationship with Chigwell School but the site just wouldn't be big enough for a for a cat too so we would need to go somewhere else or we would need to find somewhere for the first team to move to so that the academy can continue to use Chigwell School but you're you're right everything is about you know that there is no doubt about it and we've been very clear about the fact that we want to we want to build a new stadium the responsibility is to build on the opportunities that are out there with our new community with just the feel-good factor the fact that orient as a brand i think has got plenty of room to grow it's got it's got a very interesting history it's not a history littered with success no one's trying to pull the wool over anyone's but it's quite a storied history.
32:15How much is a new stadium? Well, there are new stadiums. I mean, pure simple terms. In London, you could be looking at anywhere between 5 ,000 and 12 ,000 pounds a seat. So, depending on your capacity, you can double that. Now, it all depends on the finish to the stadium, how many seats, the area that it's built in. But it's expensive to build a stadium. But is David aligned to tracking 50 mil or whatever? I think more than that. No, it'd be a lot more than that. David understands the scope of the cost of the infrastructure and the vision that he's got for, as I say, a multi-sport stadium that brings women's sport into it, multi-gender sports, potentially other not aligned sports.
32:58But he's involved in, I think he's shortly going to announce it, he's involved in purchasing the IP for a London-based NFL-style team. They're not NFL. they would be the European League of Football which is an offshoot of the NFL currently there are no teams in the UK yet there is a lot of latent support all the games that get played in London are all sold out whether they're at Wembley or more recently at Spurs as well so there's a big opportunity there as well so David understands that and his job and I think what he's very good at is finding whether it's himself and other funders to fund what's required for the vision that we've discussed with Waltham Forest Council.
33:41So it's, yeah, I mean, it could be half a billion pounds worth of infrastructure. But does it compromise anything else when you're pouring that much money into one thing? Is it like what we were talking about earlier, where you can't actually achieve these six things? You have to have priorities. You have to have a stadium first, then maybe the training facilities. Or is it really a case of how do we leverage different financial mechanisms to run this alongside each other? Yeah, the search for a new site, a new stadium site and the build of a new stadium and training ground won't compromise. There is absolutely no point us taking our eye off the ball from trying to be competitive in our league.
34:18What's the point of building a new stadium if you then get relegated? You know, everything gets, there's a knock on to everything. It's important that at the very least we maintain our current status and hopefully we can go one better than we did last year and make the jump into the championship. David's made it very clear he wants and believes the club can be a sustainable championship club. And by sustainable, that means that it doesn't keep costing an owner or owners 15 to 20 million pounds a year to be competitive and chase the dream of the Premier League. Are there any sustainable clubs today in the championship?
34:51If sustainable is break-even, the fact of the matter is that there's no one even near it, I don't think. The real issue will always come down to it. And there's only so much you can do. there's only so much David can do here because the macros of this the system right now is so inflated in the areas for you to be competitive that if you do want to get to the championship and compete you will have to spend a lot of money on the pitch and that when you've got a turnover of between seven to ten million is not impossible of course but virtually impossible to properly build sustainability into that model and live within a market where Birmingham in league one sign a striker for 15 million.
35:28Because what that does is as influential as Neymar to PSG for 200 million, suddenly in market price, everyone's looking at it, it sets a precedent and that's a League One transfer. And you've got to compete in that market. It's undoubtedly very tough. I wouldn't say it's impossible. It is very tough to remain competitive. And I've got to continue. The other side of that coin is we need to continue to recruit fan base. You know, ideally we want to, yes, we had record season card sales last year, but I need to get to a stage where demand outstrips supply. And we're a long way from that. And you need to have a good competitive team on the field and also a really strong community.
36:06You know, we need to create an ethos where people are proud to be involved with Leighton Orient and support Leighton Orient, not just the fans, but they are our commercial partners as well because of the type of brand we are and the kind of culture that we have. So it is undoubtedly tough, but we are very focused on trying to make it happen. You can give David one of the options. performance with continuing losses going to the championship but we're hemorrhaging cash like everyone else it's very difficult so a line of everyone else but hemorrhaging cash or not the performance stay in league one do well fine cool but sustainable team with good economics break even yeah david didn't get involved to just keep a league one club trundling along losing a little money that he would be prepared to put in every year.
36:53He has bigger aspirations. The reason for him, I believe, getting involved in the club is that he sees the opportunity in East London, particularly in the area we are, as to what we can build the club and a stadium and a support infrastructure that can be really quite exciting. And you're right, at some point, the new regulator will have an impact. Not only will there be a little bit more money flushing down the leagues, But I think you're going to see alongside that some much stricter spending. The whole idea behind the regulator is to stop things like Morecambe, Bury, Sheffield Wednesday, things like that happening.
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37:29The EFL will be introduced. I'm sure there will be rules coming into play with any additional monies that clubs get from the Premier League broadcast deal and the general broadcast deal. There'll be spending curbs put in there. There'll be rules there. So we will all, hopefully CEOs will become not more important, but we will all need to build much stronger, more robust businesses that aren't just focused on channeling as much money as possible onto the pitch, which is exciting, but actually leaves you potentially, you know, with massive losses. and then suddenly you get owners that, because I'm sure the guys at Sheffield Wednesday, for instance, I'm sure when they first took over, they put plenty of money into the playing side, probably paid big contracts, hasn't paid off for them, appears to have lost interest, whatever it is now, and that's where you've got the problem.
38:14And yeah, I don't think that's, David has come in because he believes there's a huge opportunity in our part of London to build something bigger than what we've currently got, bring our current fan base with us, take the opportunities to build that fan base, to help us fill a new stadium because there's no point, if we were to get relegated, what is the point of even looking at a new stadium? So we have to remain competitive on the field and we've got to balance that with the opportunity to build a new stadium. Amongst the chief execs, amongst those running the businesses in the EFL, is there, if I say an excitement, maybe I'm overdoing it, but is there an excitement for the regulator because it almost puts it on someone else's plate?
38:55And I don't mean that by a disassociation with responsibility but it almost puts it in a place where you're like okay we're just going to be told what to do here we're all going to have to stick to it you can't have a runaway which causes a disruption to the whole market how do you view it as a facilitator of you doing your job i think it's a necessity and i think it will be helpful i'm not sure that anyone's shouting and being super excited about it but i think that the regulation is required to stop clubs stop opponents from hurting themselves really and protect them from themselves so nobody wants to see Morecambe's and Sheffield Wednesdays where every club is vitally important to its community and the regulator is about trying to bring in a degree of you know we've got these sustainability rules profit and sustainability rules well you know we just had a joke earlier you know there's what's the word profit mean in football it just doesn't happen apart from on sale of players sustainability we all aim for it but it's a competitive nature so we all agree that we need to do things the right way and then leave a room and then bow to pressure to pay agents more than we said that we would do, to pay players more than we think we can afford because it's about being competitive on the field.
40:05So I think it will help in that kind of decision making, definitely, and we'll protect the clubs. And I think what's important for the regulator, I think they're responsible for 116 clubs from Premier League down to National League, is making sure that none of them are ever in jeopardy of what looks like could have happened to Orient you know all those years ago and sadly is something that's playing out at a couple of clubs at the moment. Clubs are so important to their communities as an asset and as a force for good in the community and we forget sometimes about all the you know the EFL have marketed this much better in the last couple of years the good work you know nearly over a billion pounds worth nearly of social value community trusts put in it's so important that football clubs remain intact.
40:51We can't all win cups. We can't all get promoted. But I think the regulator hopefully will stop and will bring some kind of end to clubs living in jeopardy of going out of business. That's the idea, I think. Congratulations. I have just made you the regulator. You can make one change. What change would you make that you think would be most beneficial or impactful? I think it is really some of the cost control. So if we're going to ask for more money from a more equitable broadcast deal, then that has to come with a degree of responsibility because I'm pretty certain that my colleagues in the Premier League will have been saying you give these guys more money and it just goes back out the door.
41:30So I think we need to prove to ourselves that we can run proper businesses and that sometimes means saying no to an agent and saying no to a player that you'd really like to bring in. None of us are very good at that because we want to keep the fans happy and keep them on board and sometimes it's very difficult to do that. So I think the bringing in some rules that protect clubs and owners from themselves, meaning that they can only spend a proportion on the playing side while improving the entire business, working better in the community. I think that that's what I'd like to see from the regulator.
42:01And I hope that that's what they're going to bring. Is there any stupid regulation that you'd remove? Any stupid regulation? Oh, there's so much regulation in football. I mean there are silly little rules where clubs get fined for you know being a minute late kickoff and things like this and that's you know we've been caught half a dozen times last year on that I think there are because the broadcast deal is so important now. How much are you fined for being fined? Oh it liberally goes from sort of 1500 quid and it gets steeper the more times you do it. Look it's a very simple little thing you just have to get your players and your coaches say get out on the pitch on time guys you know but everyone has their little habits.
42:39But I don't think there's any need to fine us for these things. I don't think it brings the end to the sky deal. There are little rules. International breaks give us a huge issue. So there were four international breaks in a season, three pre-Christmas. Last year, we had home games scheduled for all three of those. And all of them got postponed, all moved to a Tuesday night. Some of them played, and they're all moved fairly late notice as well because of the rules. it pisses off fans understandably it hurts us something that the finance guys told me that we were losing anything between 50 to 70 grand a game in ticket revenue secondary spend because there's fewer people attend can't get to choose the on games that's don't spend as much on fmb on a tuesday night you're going to buy beers as much as you and also you turn up later so people turn up you know from work at you know five minutes before kickoff they don't really have a chance to go and have a beer or a burger they want to go and watch the game so secondaries for everything gets hit much bigger when we analyze it much bigger no shows from our season card holders so we obviously have quite a robust ticket exchange scheme our challenge now is if you're not going to come and you can't come for a reason you're on holiday we start the season early you know second of august and we're starting on saturday lots of people still on holiday even it's not a case of you selling your ticket on give it someone that'll actually go to the game so it helps create the atmosphere they may well spend in the kiosk i told you that i would be criticized for being too commercial but that all of that plays so it cost us around liberally about anywhere between 180 and 200 grand the postponements last year it's slightly better on us this year we before it's two and two our final game was away so it didn't affect us so much but even the home tech but it's it's the late notification we obviously warn people that some games get changed kickoff times get changed because of sky and tv but the international break thing i i do wonder whether it's just best to say no games on those weekends because we were at a meeting on monday and i think something like 70 percent of league one games last year got postponed we all have players that are being called up for under 20s under 21s right away down to league one so the championship and the premier league obviously have they don't play i think there's an argument that maybe the football league doesn't at least at the start of the season then everyone knows where they are.
44:55We'd rather play at three o 'clock on a Saturday, but everyone knows that these games are on Tuesday nights and there's no messing fans around who are still the lifeblood of the sport. We still need them in the stadium to create atmosphere, to create that dynamic that everyone wants. So that's a big bugbear, the international stuff. Are there enough weekends? Let's say you didn't play on international breaks. Are there enough weekends in the year to actually play on weekends? You'd still need to play those games on Tuesdays, wouldn't you? Yeah, we would. But the difference is everyone knows that when they buy their season card, they can see that there's going to be, you know, three four five games on a Tuesday night they can either plan for that or they can plan to have their ticket used by someone else or they can put it in the ticket exchange and we'll try and sell it on for someone to come to the game ourselves so you're right there aren't enough weekends the Champions League and the all the different European competitions are putting the fixture list under extreme pressure I mean in my opinion it's you know that the Super League is out there already the champion the expanded Champions League and the number of fixtures means that we are cramming games in the Carabao Cup there was a game last night Newport and Barnet played last night in a preliminary round that the EFL have had to introduce it means that clubs are entering the competition later and later because they've got European fixtures still fulfil so it's tough outside the Premier League, the Championship is tough as well but League 1 and League 2 it's a tough mix.
46:15If you're looking at things like the Champions League, European football, we're talking about the value of the Premier League do you still think the 3pm blackout is important then? to protect you there's differing opinion i think we're still all very nervous about what would happen if premier league games were allowed to be shown live into people's households or pubs and clubs and what have you at three o 'clock in an afternoon would there be people who would prefer to go to a pub and watch that or stay at home and watch that rather than go and support their team for the moment i'm still in the camp of keeping it keeping it clear to get because we've got enough hurdles in our way in terms of trying to make things uh happen and in terms of running the business we've got enough challenges without with that out as well but in time i suspect it will go eventually how fair is it do you think to suggest that it's market manipulation if something can't stand on its two feet it shouldn't exist it's a fair it's a fair comment which is why i think we as clubs we need to evolve our product the way we look after our supporters we've got to you know old state i mean we started even brisbane road we started to we spent money on brisbane road to try and recreate better facilities for our fans.
47:20So your product does have to stand. People will speak with their feet. They'll stop coming to games if you don't communicate with them in the right way, if you don't value your support in the right way. I'm not saying we always get it right, but we do honestly try to do things in the right way. So it's a fair comment, which is that's another challenge for us to do. And we need to evolve to make sure that we meet that. My favourite thing I saw doing some little research before here was the on that growing your fan base you were the fastest growing team in league one on instagram yeah we've got a really good comms team and i think our football content is excellent my challenge to the um to the guys and i am i'm the completely wrong demographic at my age but to appeal to instagram and tiktok and things like that my understanding of the type of content that's required everyone expects good football content good interviews good goal clips our guys produce something called a closer look it's about it's a seven minute a reel of from the players turning up through changing through warm-up into the game uh behind the scenes basically how much do you spend on content our media team is probably two people like but that's all i can afford remember our media team not only the the guys produce content you know i've got a marketing manager i've got three people in my media and comms team at least two of those will have to travel to an away game.
48:40So it's a real labour of love. And we don't pay, you know, when I say we, I mean the football industry, we don't pay huge wages to these guys and we have to look after them well. But we're lucky that we've got... Don't lick any of our stuff. We're lucky. We've got a really good team. We're really committed. They've got a fantastic relationship with the head coach and the players, which means, and a young lad called Kynan is excellent at producing these things. Our fans love all of that. So from a pure football side, fantastic I think you can always be better but we do a good we do a good job it's our non-football content our irreverent stuff that gets people interested in the club who aren't necessarily Orient fans who aren't football fans but might find something we do funny or we've picked up quite a few people off of stuff that sometimes isn't football related and have just started to follow Orient Orient has a disproportionately large number of fans following it in North America sometimes it's because of our ownership and sometimes we've just done some stuff out there that's happened to have worked.
49:41So our non-football stuff, we could be more of, but I have to say, on the resources that we've got, and I don't want to run people into the ground, we do pretty well. What about leveraging your ownership? Do they come in and they go, right, we are from a different region. We do have a market in somewhere that Orient may not be well established, i.e. North America, maybe the most valuable market for a football team to develop. Is there work they can do alongside you? Ryan Reynolds has shown one thing and we always come back to it and he's a Hollywood star and you can't replicate it and that's everyone's mistake.
50:10But what he did show is you can still take something into a new market if you've got a base and make it bigger and more relevant. I don't know, could David and the team do something like that here to boost that international fan base? Yes, I think they can certainly help us from a commercial perspective and they can open doors for the commercial team to talk to US-based businesses that might otherwise not be. So it's almost like, you know, they've got great contacts. Can they open the door for the commercial team to crash through and do some sales. We've looked at ways. I mean, Nigel was involved in a, I think it was football for a dollar or whatever it was called, alongside the American owners of Plymouth and Wickham.
50:47I think you're quite right. You can't just do a meet at Ryan Reynolds is Ryan Reynolds and Ryan Reynolds is very smart, got a huge following, but also the ownership at Wrexham kind of got right into the fabric of the organisation and the community in a totally different way than the ownership of Man City did. But credit to Man City's owners, yes, they've invested heavily into Man City, with fantastic success, but have done an awful lot around the area in Manchester. So I really put into the fabric and added value there. I think they're doing the same thing at Wrexham, but that's kind of not really, when you watch the Wrexham thing, that's not the sexy thing.
51:19It's the banter that Ryan Reynolds, because he's a funny guy, the way he delivers it. So Me Too is not really where we need to go. Wrexham have done Wrexham. We can't do Wrexham, but I think you're right. We can leverage our North American ownership in terms of particularly commercially, but also looking at how else we can we can break into that market how can we be creative e-steel secured so let me give you a story on e-steel which which i think is a really nice story so one of our shareholders previously before the sale was made up of a number of smaller shareholders and i had a phone call one day from an old qpr commercial person who'd done work business with me when i was at qpr and he said my wife works for you one of your directors and he gave me the name of the director and it wasn't a name that was known to me at the time because he was kind of part of a group.
52:09I knew the group name. I didn't know the individuals behind it. He has been involved in his ownership with Orient at the time, about four or five years. Got into it hook, line and sinker. The reason why his wife wanted to contact me was the guy's 60th birthday and they wanted the two Orient mascots to turn up as a surprise at his party. And so, are you sure? 60 year olds party? You want the apparently just nuts about Orient? and um and so that happened and we previously had uh harry kane was previously the sponsor of the shirt and he allowed charities to go in front of it very kindly and we were looking for a new sponsor and so i got introduced to jim mccaffrey who was this gentleman and his business is he's still secured and i had a conversation with jim about you know about the front of shirt and jim yeah okay I'll support you on that and it came about because an old QPR contact came up with because the guy was just he's just bought into the hot he loved the Orient story I mean when you go to his offices which are not far from here all the offices the boardroom they're all Orient themed and it is not sycophantic North American support Jim is properly embedded in Orient and really really keen watches us when he's out in the States comes to most games doesn't like the limelight or anything like that he comes as he has a few beers and he speaks to i mean he's just a very gregarious guy and and he's been fantastic for us and we've there is a clip on our website where jim talks about the uh he was very kindly talking about all the positive things you get from a sponsor how much is front of shirt a lot less than it is in the premier league it's there's i would if you want if you want me to give it if you want yeah if you want me to give you a range i think you're looking at there's probably clubs that in league one that are probably as low as 50 60 grand and there's probably ones that get up to quarter of a million pounds it's that kind of range it's much bigger in the championship and it's stratospheric in in the premier league i still think it's pretty good it is if you're looking if you're looking at where you can spend money and you're attaching yourself to teams with those size of audiences yeah and And so Jim's daughter is an ex-US women's player.
54:18And so I did a deal with Jim a year or so ago. East Hill, through Jim, have now taken the women's side. They've taken 80 % ownership of it. It's still late in Orient. But because there comes a point in women's football, so our team are at Tier 7, you can't pay the players at Tier 7. That's the rules. So even if I wanted to bring in 20 players at 100 grand a year each, I couldn't do it, right? Not through the front door anyway. and no one wants to start messing around with doing things wrongly. So Jim and his daughter have taken that on. They have brought in, they're now financially supporting the growth of the women's team and they have a five-year plan to see our women's team go from tier seven to tier three.
54:56They brought in a guy from Hashtag United who was tier three last year running the team there. So all of this has come from just him being a very small shareholder and a chance phone call. and probably in all my years being in football he's the most engaged excited sponsor that we have when we played Man City in the FA Cup last year it would be wrong on me to say how much he paid but he shelled out an awful lot of money because of the game and he wanted to bring all his staff and he wanted quite a lot of people to come and he bought a lot of tickets for the general admission tickets as well he's just a fantastic sponsor and this is the we're just about moving to year three we're talking to him about whether he wants to extend it the commercial team are obviously out there already looking at what will be the case if Jim doesn't want to do that.
55:41So we will see where that comes. But that's... When you look at a split between F &B, tickets and sponsors, what's the revenue breakdown in terms of those three? Well, our F &B isn't huge because we don't run it. So we run our own bars, and our hospitality is run in-house. F &B, we take a percentage of it, and British Event Catering, who run the public bars for us, they run those. So we do about a million pounds a year in commercial. We do something like 300 ,000 pounds a year in hospitality. So they're important revenue generators for us. The real big difference between the Premier League and the EFL.
56:18Where's the seven coming from then? It comes from central funds as well from the Football League that comes in through the Sky Bet sponsorship of the leagues. And so there's a central portion. There's some academy. There's grant money comes in. So there's all sorts of ways. And this year we will be closer to 10 than the 7.7 that you were referring to earlier. So it's important that we've invested money in hospitality areas because what I found when I found, and this is again back to the comment I made about being too commercial, previously we'd been willing to do business with whoever wanted to do business with us and we were just glad to take whatever they could offer us.
56:54We didn't put any real value on the brand and our offering. So we've invested in hospitality areas. we've got some fantastic facilities overlooking the pitch the prices have gone up but the quality of the food and the service and everything has improved quality on the field has improved as well and there's always a little bit of resistance we're all the same when prices rise but we've got over that hump and we're delivering a much better product now and we obviously do a lot more business on non-match days as well because the facilities are much improved so all of that's really important but the big difference that you find between Premier League and EFL is the the importance of ticketing revenue because it's 32 33 percent of our turnover it's a lot lot lost less than that it's probably single digits percentage in premier leagues so that ticket revenue and getting fans in the ground secondary spend is incredibly important to us and i would suggest that's the same for even the biggest of the championship sides but at league one level it's really important that we continue to get the ground as full as possible with people in as early as possible so there's the reasons why we have to evolve our business to give our fans and our customers and our commercial customers value for money fans are not willing to put up with what they used to put up with 10 years ago it's 20 years ago you have to evolve the business and what we've got but that sometimes means we have to put prices up but we're a growing brand so we can't and and it wouldn't be our culture anyway to suddenly and i think that's what's a big opportunity for us by the way we're surrounded by arsenal west ham spurs fantastic football that those clubs offer on the field we can't compete with that but I'd like to think that you get treated as a person I know this is a bit sounds a bit crass and a bit corporate but you get treated as an individual at Orient as opposed to a number if you don't go to Arsenal Spurs or West Ham there's a queue of people waiting to take that ticket in fact they would almost say you know what it'd be better if we didn't have season cards if everyone could just fill the stadium on a one-off go in the shop and spend 200 quid in the shop and don't come back again for the rest of the season somebody else then will fill that seat the next game we clearly can't think that way so we have to be much more agile in our marketing and the way we treat our fans our price points but we also have to charge a price that brings us in enough revenue to allow us for a bit of infrastructure improvements and to be competitive on the pitch do you find yourself with some fans some may hate me saying this and i don't mean it disrespectfully but you become a second team for some of the fans of those clubs who maybe can't get the tickets into the big games but i love going and watching good proper league one football and we're lucky enough to have a seriously competitive club, not a Division 6 team to go and support.
59:26I've got no issue with fans of any other club who want to come to Warrant because it's a good experience and they see some half-decent football. And if we're their second club and they come to us when their team's away from home or they feel disenfranchised, we've picked up fans. We know we have because we do surveys and we've picked up fans from people who love their Premier League team but have just got fed up with the Premier League for whatever their own reasons are. and they, you know, it's a, now, if we're ever in the Premier League, they might give up on us as well. So, who knows? But we know we've picked up some fans, even if they come to three or four games a year as their second favourite team or it's a really good day out at Brisbane Road, you can, even if they go to one local pubs and they come and it's decent, you get pie and mash at the stadium, all that kind of stuff that, by the way, North Americans love, they love that East London thing.
1:00:12I've got no issue with that and I know that you're right, culturally, you can't have two teams and you can't, I mean, even I would say that, that difficult for you to have, you know, support QPR. I know it's your Premier League team. No, I ain't got one. It's just QPR or it's just Orient. But there are lots of fans. The fan is evolving. Young fans now tend to follow players as opposed to clubs. You've seen it. It's the Formula One type thing. And we've got to be agile in the way we market and our content appeals to those that support a demographic. We've got to get younger fans in. I think that's one of the biggest challenges is our fan base, the average age is coming down from 49, I think last year it was 45, I'd still like that to be well under 40.
1:00:53And that's not easy. If you get the pricing wrong, then the kids and the families and that just don't come to your games. Do you ever have a pie and mash? A football match? A pie and mash is great. Delivered in the right way. Let me tell you, we even had, dare I say it, Radio 4 come to see us because our pie and mash gets such good views on social media. So Radio 4 came to us and Wimbledon and a few other clubs. And to go through the pie and mash, the guys, credit to the guys who do the public catering, they do a really good job of it. I love that. It's slightly different. And do you know what?
1:01:21It's East London. It's partly what East London is famous for. And we give the fans what they want. We sit back and we think, oh, what do we want to do? We want to get in these sort of... We get some sashimi and some grilled fish. Yeah, some signature chefs come in and do a bit of this and a bit of that. Fans want decent food at a decent price. Give them that. Give them a half-decent service and most will be happy. They don't want food juju'd up. If they want that, they'll go to the West End of London to eat out. They go to Fulham's New Stand. Well, Fulham's New Stand, I mean, it's... No, I only got to see it when it was about three quarters built.
1:01:54I understand it is fantastic. Go now. And the thing that it does for me as a West London boy, you could never walk along the river. And now, of course, they've opened that. The New Stand has opened that up, which I imagine on a, you know, Friday night with the sunshine, being able to sit in the tent. Charlie, we should go to a game and get a picture of pie and mash. Well, there's your challenge. so don't just say you're going to do it you need to do it gents I'll be there you're getting commitment you're coming drag him along because he's been disparaging about the Pied Mash drag him along and then afterwards you can give us an honest opinion on Pied Mash and the stands at Brisbane Road alright deal I'll do it yeah fine excellent alright let's do a quick fire what is the best run club in your mind Brentford they outperform their budget in the championship they think differently they're not frightened to try something different and fail and try something different again and they didn't lose oodles of money getting into the Premier League some clubs have required huge cash injections and they look I mean this looks like this could be a challenging season for them with all the changes that we've got on but if a team's likely to withstand the changes I would suggest it's likely to be Brentford so they've got into the Premier League and they look like they're a fixture there you know so we've talked about North America as being an important place if you could look at another region to build a footprint in a fan basin where would you target that's a good question you're always looking at kind of a little bit sometimes you get expat territories think there's plenty of there's plenty of scope in ireland although they tend to be generally man united or liverpool supporters when they come across from the republic given our location there's no you can get to as we as we frequently put in our commercial decks you can get into france very easily from stratford and you can come into east london in two hours from from europe we're well located for um for airports and So Europe is still, there's a big feel towards English football in Europe.
1:03:48I think we can learn an awful lot, by the way, from Germany and their fan bases and what happens there. But Scandinavia love English football and they love coming to see traditional football. We found that at Brentford, we found it at Orient, that Brentford, particularly at Griffin Park, where there was still some terracing. Now, we don't have terracing at Brisbane Road, but it has that intimate feel that you don't get at some places. So, you know, places like Holland and Scandinavia, I think, are still very fertile areas for fans from abroad coming in and supporting teams. We've got a decent, healthy support already.
1:04:21If I look at our streaming numbers, which doesn't quite answer your question, North America, Australia, Ireland and Scandinavia are our biggest streaming areas and people from abroad watching our games via our stream. Which league will be more successful in five years time, the Amalas or the Saudi league? Oh, what a question. Thank you. I'm going to go Saudi because I think Saudi, well, there's the financial aspect, but they do promotion and relegation as far as I understand it. They just own every club in the... Yeah, it doesn't. I mean, you know, but they've stayed true to what football is all about.
1:04:54The Americans, funny enough, that's another reason why they love getting involved in English football, although it's obviously a downside for some of them, is the promotion and relegation. The whole conference system where if you win it, great. If you're bottom, you're still earning a load of money. That's why their values are so high. I think that's the bit that doesn't, and I was in Canada visiting my son a few weeks ago, and we went to see Vancouver Whitecaps play San Diego, I think it was. I personally do love the razzmatazz that the Americans bring to it. I'm probably in a minority, and Orient fans can rest easy that we're not about to replicate that.
1:05:27But there is some room to evolve the brand and the product, because we're not still appealing to guys my age to keep coming in. I do need younger people to come in, and they want different things. They want to be entertained in a different way. So short answer, I'd go Saudi. Do you feel compromised by politics of football in your ability to do your job? Are there things that you would like to implement that you can't because of the way the system is? I think you're always going to have, you're always going to be frustrated about politics in a certain way. So we talked about it earlier. I think rules and regulations, some of them are a little bit archaic and need modernising, but not overly frustrated.
1:06:05by I'm more concerned the creep of European competition that clearly doesn't care too much about domestic leagues. And our domestic leagues are the biggest domestic leagues and they are the ones that they're the envy in one way and there's also they don't like English leagues to continue to do well. So in my humble opinion. Oh, as in wider Europe. Yeah, yeah. I mean, you know, they don't want to see English teams winning trophies. Already our broadcast deal, the Premier League broadcast deal is so much better than anything else that's out there. And it's pretty solid where you've got countries like France and that we're having problems getting the money out of their broadcast deal.
1:06:45So some of the politics around Europe affecting our domestic sport, the fact that the Premier League and the EFL are separate, the fact that we used to all be one league and in a sense care about each other. now of course it's you know Premier League don't really I don't think yes they they put money into community activities and what have you but parachute payments distort the league completely already touched what it was like a few years ago it's got worse I don't think it does the Premier League any good that the three that go up have got every chance of going straight back down again doesn't do the championship any good that the clubs that come down are probably competing two of them are likely to go back up automatically the third one is likely to be involved in the playoffs so you're talking about all the other clubs chasing three places in the playoffs well that's it's not good for competition for both the premier league and and the championship and the efl so those are frustrations but i think they probably felt widespread final one orient in five years time where would you like to be on the cusp of moving into a new stadium and either continuing to be right at the top end of league one or having managed to get into the championship so on the field that's where I'd like us to be off the field I'd like to see us with planning permission maybe even having building work underway in terms of a move to a new stadium and continuing to sort of challenge right at the top end of League One even if we can all dream we almost got it last year you know in the championship itself although that would be a fairly significant challenge for us under the current circumstances but I don't agree with some of the things that were said afterwards I'd rather have taken that challenge on the chin this year and seeing what we could have done with it rather than saying, well, maybe another year, we could do this, we could do that, we could do the other.
1:08:28The opportunity is there, grasp it and make the most of it because it helped take the club forward. Listen, I'm excited for my pie and mash. Thank you so much for doing this. It's been so much fun. You're very well, I really loved it. Thank you very much. I'm going to keep you to the pie and mash, by the way. Thank you so much to Mark for coming and joining for another brilliant show, taking a look at how a football club is being managed. As you know by now, we love doing these shows. They're the ones that give us a real insight into how to build something that is not just going to deliver results, but also going to be able to create opportunities and successes for both players and fans on and off the pitch.
1:09:04We know by now that it is much more important to build sustainability into football clubs than it is to try and chase success. But we also know that you must keep an eye on the pitch because if you don't have the position in leagues, what's the point in doing all the rest? This is the challenge that the majority of CEOs and owners have to deal with. when trying to build their clubs. And this Leighton Orient story is one that I think has some really exciting moments ahead. Can they build the infrastructure and create the environment around the club that will deliver what the new ownership and mark expects?
1:09:33We'll be watching keenly, and I'm sure you will be too. Now, if you want to hear more from today's show, you can do so by going to YouTube and typing in Business of Sport. But before we leave you, some words from our valued partners. This is digital fitness coaching at its peak. I'm so excited for us to partner with Runner, A relationship that's going to get us all up and out there, me included, pacing the streets, woodlands, parks, beachfronts, but backed up by elite level insight and accessibility. This is the kind of coaching that used to be reserved for the pros. Now, all you need is a pair of shoes and a goal.
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From the publisher
Mark Devlin is the CEO of Leyton Orient, a team that’s been riding the rollercoaster of English football right on the edge in recent years. From nearly going out of business and dropping into non-league football to bouncing back into League One playoff finals, the fans have been on a ride the few would choose. However, new ownership and big plans to build both on and off the pitch make this London club a hugely exciting football proposition for the next decades.
What has this journey looked like from the inside and how is success being built into the fabric of the future? Having been so close to joining the list that no one wants to be near, alongside Bury, now Morecombe and even Sheffield Wednesday, Orient’s struggles are another glaring reminder of the house of cards an owner financing model presents to the Football League.
Mark is an experienced CEO, leading Brentford through the early years of their ride to Premier League consistency. His take on what is required to build a club for the community and fan while keeping the finance team happy is what sets the O’s apart, and promises big things for a fanbase juggling the mixed emotions of just being happy to still have a football team alongside a want and expectation to win.
On today’s show we discuss:
Recovering from Financial Disaster:
- They story of Leyton Orient's near terminal financial crisis; what happens when a club runs out of money and the owner will no longer cover the losses?
- Relegation to non-league football and the impact falling through the decisions has on a club.
- How do you claw yourself out of a situation like this. The stories are often of disaster, but Leyton Orient have more than recovered in the past few years.
- Are they in a better place now than they were before?
The Value of New Ownership:
- What are the ambitions of new owner David Gandler and why did he decide to buy the club earlier this year?
- Where does the value lie in modern day football?
- What areas of the club need to be developed to both elevate the fan experience and make more money to fund the desired growth?
- What does it take to build a new stadium: from finding a site to financing a project in the hundreds of millions.
- Why this is an opportunity to build something that stretches beyond football; the value of a multi-sport model.
Matching Ambition with Longevity:
- Finding the balance between financial sustainbility and ambition is the hardest part of modern football ownership/management; what is Orient's plan to chase promotion while ensuring the business is safe?
- How much does it cost to get promoted? The crazy finances of the Championship laid bare...
- What did Mark learn from his time in charge of Brentford and applying some of the model they have so successfully been able to implement to reach and thrive and in the Premier League.
- The ambition is to be a sustainable Championship club, but do they dare to look beyond this?
A huge thank you to our amazing partners on the show:
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