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Podcast Summary: Channels with Peter Kafka - Who is Josh D'Amaro and Why is He Disney's New CEO?
Episode Overview In this episode of "Channels," Peter Kafka interviews Julia Alexander from Puck to discuss the recent announcement of Josh D'Amaro as Disney's new CEO. The conversation revolves around D'Amaro's qualifications, Disney's strategic shift towards experiential offerings, and the implications for the company's media and entertainment segments.
Key Points
Introduction of Josh D'Amaro
- Josh D'Amaro, previously running Disney's parks division, has been appointed CEO, succeeding Bob Chapek.
- Bob Iger, former CEO, is involved in this decision-making process, emphasizing a more stability-focused leadership after Chapek's tenure.
Disney's Strategic Shift
- Disney is transitioning to be more of an experiential company, focusing on parks and experiences rather than solely on media and content.
- The parks and experiences division accounted for approximately 60% of Disney's profits in the last fiscal year.
- D'Amaro's appointment reflects belief in the continuing profitability of the parks and cruise businesses, even amid uncertainties in the media landscape.
Market Conditions
- The podcast highlights the struggle of predicting the future of content creation in media with the rise of platforms like TikTok and Instagram.
- There is a growing trend of consumers investing in experiences, indicating a potential shift in revenue sources towards parks and experiences.
DeMauro's Experience and Achievements
- D'Amaro has a long history with Disney, particularly in overseeing the launch of parks in China, including Shanghai and Hong Kong.
- He played a role in investing in Epic Games, indicating an interest in merging digital and physical experiences, which is crucial for future growth.
Leadership Dynamics
- Julia emphasizes D'Amaro's Walt-like quality, which may resonate with fans and employees alike, a trait missing in Chapek's leadership.
- Dana Walden has been promoted to Chief Content Officer, a move interpreted as a way to keep creative talent engaged while D'Amaro leads strategic operations.
Challenges Ahead
- Iger has left D'Amaro with a mix of stability and ongoing challenges in the media landscape. The expectations for streaming and traditional media are changing, and there is pressure to maintain profitability.
- Disney's stock performance is under scrutiny, and analysts express skepticism about the company's direction under the new CEO.
Conclusion
- The episode concludes with a sense of cautious optimism about D'Amaro's leadership. While the parks business is positioned as the key driver of revenue, the company must still navigate challenges in the entertainment sector.
- The discussion suggests that the future of Disney will require balancing its strengths in experiences with the evolving landscape of media and content creation.
Key Takeaways
- Leadership Change: D'Amaro represents a pivot back to experiential leadership at Disney, following Chapek’s disappointing tenure.
- Experiential Focus: Disney is realigning its strategy towards parks and experiences as profitable ventures amidst uncertainty in traditional media.
- Challenges in Content Creation: The changing media landscape poses challenges for profitability and content strategy, necessitating strong leadership in both experiences and media.
- Economic Environment: The current economic climate suggests a need for realistic responses to market changes rather than chasing unattainable growth metrics.
Future Outlook
- As Disney navigates these changes, D'Amaro's ability to integrate experiences with the company's media offerings will be critical. The balance between operational excellence in experiences and creative innovation in content will likely define Disney's success in the coming years.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Chapters
Tap a time to open that second in VOWho is Josh D'Amaro?
2:20 to 6:13
Explore Josh D'Amaro's background and the significance of his appointment.
“So here's me talking to Julia Alexander.”
The Shift Towards Experiences
6:13 to 10:16
Understand why Disney is focusing on experiences over content.
“And I think Disney goes, if the big question at the mouse house is how do we monetize love?”
The Future of Disney's Leadership
10:16 to 14:01
Delve into the dynamics of Disney's leadership and upcoming challenges.
“What has he done during his tenure there that suggests that he's really good at that business?”
Transition to CEO: Who is Josh D'Amaro?
14:01 to 16:40
Discover the reasoning behind Josh D'Amaro's promotion to CEO and its implications.
“In theory, they were also going to look at outside candidates.”
Dana Walden's Role in Disney's Future
16:40 to 19:20
Explore Dana Walden's influence and importance in Disney's leadership structure.
“But don't worry, I, Bob Iger, I'm going to stick around to be sort of a creative helper.”
Bob Iger's Legacy and Its Impact
19:20 to 22:00
Analyze Bob Iger's impact on Disney and the challenges he left for his successors.
“He'll never have the creative capacity that Michael Eisner, who he was replacing, was.”
The Shifting Landscape of Streaming
22:00 to 24:40
Understand the evolving landscape of streaming and its implications for Disney's strategy.
“But the other problem was that Bob Iger created a bunch of problems for Bob Chapek.”
Reality Check for Disney's Future
24:40 to 27:40
Discuss the realistic expectations for Disney's future performance in the entertainment industry.
“Bob Chapek had this moment, the end of 2020 going to 2021, where he told investors and analysts during a very hyped up investor day that Disney was going to quadruple its streaming subscribers over the next three years.”
Transitioning Leadership at Disney
28:05 to 28:19
The discussion reflects on the expectations and skepticism surrounding the new CEO coming in during a challenging time for Disney.
“But also I'm leaving at a time when there's not this optimism that whoever comes in is going to solve the entertainment and media business.”
Bob Iger's Departure and Industry Challenges
29:21 to 33:46
An exploration of Bob Iger's exit from Disney, his reasons for leaving, and the broader industry landscape.
“Let's talk about the timing of Iger's departure.”
Show all 11 chapters
Insights from Julia Alexander on Disney's Future
33:47 to 35:56
Julia Alexander shares her experiences at Disney and discusses the complexities of adapting a large company in today's fast-paced market.
“You're such an expert on this in general, but you're also an expert on Disney because of all the media reporters I talk to all the time and many of them on this show.”
Transcript
Automatic transcript. May contain errors.0:01Bob Chapek:Oh, hey. Sorry, love to chat, but I'm busy shopping all the rollbacks and more at Walmart. Grab a what? Cancel that. I gotta grab these big savings on the Walmart app online and in-store like right now. See who? Nope, unavail. The only thing I want to see are the prices just lowered on Tech Home and all my must-haves. Wait, you want to shop Walmart with me? Alrighty, I think I can fit you in.
0:30Bob Iger:When you want your spring break to feel like. And your kids pool day to feel like. And your hotel bed to feel like. Oh, and room service to feel like. Because at Hilton, hospitality feels like. Your cabana's ready. Would you like fresh towels? It matters where you stay. Book now at Hilton.com. Hilton for this day. Kayak gets my flight, hotel, and rental car right, so I can tune out travel advice that's just plain wrong. Bro, Skycoin. Way better than points.
1:10Bob Chapek:Never fly during a Scorpio full moon. Just tell the manager you'll sue. Instant room upgrade.
1:17Bob Iger:Stop taking bad travel advice. Start comparing hundreds of sites with Kayak and get your trip right. Kayak. Got that right.
1:32Peter Kafka:From the Vox Media Podcast Network, this is Channels with Peter Kafka. That is me. I'm also Chief Correspondent at Business Insider. Today we are coming to you a little earlier than normal because we have news to discuss. Disney has a new CEO and Bob Iger says this time he means it. Really, he swears. So, who is Josh DeMauro, who is Disney's new CEO, and why will this time be different? the last time Bob Iger appointed a new CEO and then came back shortly after. We have an excellent person to walk us through it. That's Puck's Julia Alexander. She has covered Disney for years. And as we discussed, she worked there for a little bit on strategery stuff.
2:17Peter Kafka:Julia is smart and informed. You will like listening to her. So here's me talking to Julia Alexander. I'm here with Julia Alexander from Puck. Welcome back, Julia. Thank you so much for having me.
2:29Josh D'Amaro:How are you?
2:31Peter Kafka:Everything is great. The world is fantastic. And I know that you are fantastic as well. So now that we've skipped that part, there is news today. Very delighted that you're on to talk about this news. There is a new CEO of Disney. Who is Josh DeMauro? And why is he the new CEO of Disney? Julia Alexander.
2:52Josh D'Amaro:Josh DeMauro is another parks guy for Disney watchers. This is the second Parks guy in less than half a decade who's coming into Disney to run Disney.
3:02Peter Kafka:Bob Chapek, yeah, six years ago, almost to this date, was announced as the new Disney CEO. That did not work out.
3:09Josh D'Amaro:It did not work out. And I think that's why you have plenty of Disney watchers, both on the analyst side, as well as just the fan side, questioning whether Josh is the right guy over Dana Walden, who is the head of TV, head of streaming, has now been promoted to kind of this chief content officer role that Bela Bajaria holds at Netflix, kind of her contemporary. And why is Josh DeMauro now the new CEO of Disney? Because Disney is going forward. Disney will be more of an experiences company than it already has been and less of a media first company.
3:46Peter Kafka:So slow that down. So people who listen to this podcast, we spent a ton of time talking about Disney and streaming and sometimes Disney and movies and sometimes ESPN. I think we never talk about the parks business on this podcast. So that's my fault. But what does that mean that Disney is becoming a park slash experience company more than a TV streaming movies company? Is that because the parks business is really growing and that's the future or is it because the other business is shrinking so that makes parks a bigger deal
4:21Josh D'Amaro:in comparison it's a 10 000 foot question so i'm going to try to answer it as succinctly and entertaining as possibly here's the thing disney's always been up up and experienced this business right disneyland has existed for many many many years disney world always had a big
4:40Peter Kafka:yeah and when we say experiences we're talking about parks and cruises and there's parks all over the world.
4:45Josh D'Amaro:Cruises video games, right? We're also talking about that. Disney invested in Epic Games, which has Fortnite and building out a digital theme park that is also under Josh DeMauro. I think if you look at the numbers, Peter, like DeMauro's unit, which is all these different experiences, contribute roughly 60 % of Disney's profit in the last year. They invested or they planned to invest$60 billion back in 2023 into the parks division. If you look at the growth in the experiences segment, it grew 6 % in fiscal 2025 compared to the prior year, finishing at just over $36 billion. We're talking about the first quarter ever that experiences saw$10 billion plus in revenue.
5:30Josh D'Amaro:These are the basic data points that explain why tomorrow is there. But the fandom reason is that it's really difficult to try and predict what entertainment will look like a decade from now, let alone what Disney's role in entertainment will look like a decade from now. With YouTube coming in, obviously on the TV sets, with Instagram, with TikTok, with anything that we haven't even seen yet, OpenAI, Sora, whatever it might be, we don't know. It's really easy to look at other supplementary data points and say that people are spending more than ever on experiences and tangible experiences that they have intimate memories of with their friends and family.
6:13Josh D'Amaro:And I think Disney goes, if the big question at the mouse house is how do we monetize love? And it is the big question. The answer is no longer necessarily in content first. It's it's it's experiences first.
6:27Peter Kafka:That's real. So that's really interesting, right? We don't know what the future of movies and television, et cetera, is going to be like. If you're Disney, you're hopeful you're a big player in that, but you don't really know, right? What if we're in a world where everyone is just watching six second, you know, not Vines, TikToks, whatever, and maybe they're involving Disney, maybe they're not. The presumption is then people will continue to go to parks and go on cruises and spend money there. Just talk a little bit more about the parks business just in general, is it growing because more people are going to parks every year?
7:05Peter Kafka:Is it growing because Disney has figured out how to extract more money from the people who are going to parks and going on cruises?
7:13Josh D'Amaro:It's definitely the latter. It's this idea that people are willing to spend more on luxury experiences. And this isn't central to Disney. Disney just smartly, the executives at Disney smartly looked around at what was happening and said, we can play in this game too. I mean, if you look at the amount of pure dollars that people spend on going to concerts, that people spend on going to sporting events, that people spend on these kinds of experiences like Meow Wolf, which is this kind of interactive experience out in Las Vegas and other parts of the country. This idea that Disney realized they could just raise prices, And to Bob Chapek's credit, this was something that he realized back in the day, too, and people will continue to spend because it is an experience that they're not going to get elsewhere, means that they can monetize per customer at a higher rate than they're going to get in the content business.
8:08Josh D'Amaro:So while people are saying, I will go to the parks more often, I will go on the cruises, we're seeing Disney launch a lot of new vessels in different parts of the world, too. We're seeing them kind of go out to the Middle East. We're seeing them go out and buy more islands to kind of have these experiences on the cruise front as well to kind of supplement the parks. I think you're seeing more and more that if anyone who's listening to this has been to a park, they know that they can just get more dollars per customer. I went recently with a few friends who work at Disney and the amount of money that you spend just to ensure that you can get on a ride within the allotted time that you're at.
8:47Peter Kafka:At Disney and every other park, essentially. Right. You buy your ticket to get in. But essentially, unless you're buying the upgrades to help you get through the lines faster, you can't really go to the park like you can technically go to the park. But you'll go to like two rides and you'll kind of have a shitty experience. Right.
9:05Josh D'Amaro:And this is why I think that New York Times op-ed from a few months ago, I'm sure you remember it, Peter, which kind of looked at the state of arguably the kind of state of wealth inequality in this country through the lens of Disney and Americana nostalgia, I think really hit at the core of what a lot of Disney executives get worried about. They're worried about the idea that Disney is no longer this affordable place, not that it ever really was, but to bring your family and go and have this incredible experience that then redefines the love that you have for the IP and the content and kind of creates this flywheel.
9:39Josh D'Amaro:And at the same time, they also realize that they can serve the top 10%, 20 % of customers and not have to worry about any meaningful isolation from their customer base and they're still going to increase profits. And so if the idea, again, the sentence is how do you monetize the love that people have for these worlds, Star Wars, Avatar, Mickey Mouse, whatever it might be, it's less clear that you're going to be able to monetize it the way you want on the TV front and on the film front. But you can absolutely continue to kind of price gouge at the parks and it will continue to increase year over year.
10:15Peter Kafka:So beyond the fact that DeMauro runs parks, parks are the key engine to Disney, according to this line of thought. What has he done during his tenure there that suggests that he's really good at that business? in particular, before we get to the rest of what he has to do now that he's going to be CEO of Disney, this is a guy who was essentially a Disney lifer. I think he worked at Gillette for a few years, but he spent a couple decades at Disney, almost all of it in parks. What are his wins?
10:46Josh D'Amaro:The big ones are really overseeing and helping in the launch of parks in China. You've got Hong Kong, you've got Shanghai. He's also the one who led the deal on investing in Epic Games and kind of looking at what the digital theme park component may look like. This was at the height of the metaverse. We can debate on whether or not that plays out long term. I think Mark Zuckerberg over at Meta is having those same debates with his team. But he's also just, there's a quality to him. Someone at Disney said this to me, an executive the other day, when we were talking about the succession. And he said, there's a Walt-like quality to him, as in a Walt Disney, that Bob Iger has.
11:31Josh D'Amaro:The CEO of Disney, unlike even the CEO of Apple or the CEO of Nike or any of these other big American brands, the CEO of Disney really means something to Disney fans as much as they do analysts.
11:43Peter Kafka:It's a public figure.
11:44Josh D'Amaro:He's a public figure. He walks the parks and people want to come up to him. They want to take photos with him. This is something that Bob Chapek never had. He didn't want to hang out with the people who were creating his business, who were paying to thousands of dollars in order to kind of hang out in these parks. And whenever I talk to people at Disney, the two people or the two executives who were in this front running race originally to be CEO, right, when we look at the four, it was Dana Walden and Alan Bergman from the content side. It was Josh DeMauw from the park side and Jimmy Pataro from the ESPN side.
12:17Josh D'Amaro:The only two executives that I hear over and over and over again from people inside Disney that really had that quality that the board was also looking for that they couldn't put a number to, but that was so important for the Disney CEO, whereas Jimmy Pataro and Josh Tomorrow. And I think the other part that Josh Tomorrow has that is so important in 2020.
12:37Peter Kafka:In some ways, a vibes pick, right? Like we like the way he looks and appears and carries himself and represents the company. And that is a big part of the job. And he kind of looks like a guy in the Bob Iger mold.
12:53Josh D'Amaro:He also is one of the only guys with experience dealing with the government in Florida. Disney at its core is a real estate company at this point. And dealing with Ron DeSantis and whoever might come next in Florida, dealing with the Trump administration over the next few years is a very important quality. We know that Dana Walden's best friend is Kamala Harris. We know that Dana is extremely L.A. Allen is extremely L.A. Jimmy's extremely Connecticut. The idea that Josh DeMauro has experience with global policy, with Republican policy in Florida, the idea that he has this affable quality of being like Walt, that also goes a long way when you are in the midst of trying to figure out what potential M &A activity, as well as what potential investment activity in general, you're going to have to do on the entertainment side to get through this kind of weird transition period.
13:51Peter Kafka:So we've talked about Dana Walden a bunch now. In theory, like you said, this was supposed to be a four person internal bake off. Practically, it was seen as Dana Walden versus DeMauro. In theory, they were also going to look at outside candidates. No names have ever leaked out of anyone they looked at seriously. So maybe they did, maybe they didn't. And one of the main argument for Dana Walden was, separate from the Kamala Harris stuff, was Disney's an entertainment company. She runs entertainment. She knows how television and movies work. She has relationships with all those people. They've gone ahead and promoted DeMauro to CEO.
14:30Peter Kafka:They are keeping Walden on. They've given her a new title is chief creative officer is a chief content officer. Um, essentially sort of his number two, is that a move that is meant to, um, placate people in the creative community, agents, directors, talent, et cetera. Hey, you can still work with us. Dana's still on board. Um, do they expect her to stick around? Do you think, or is this sort of you paper over, uh, this is a consolation prize, but you don't expect her to take it.
15:03Josh D'Amaro:You know what's funny, Peter? And I'm going to throw this back to you because I'm curious for your thoughts on it. If you, if this was 2019, if this was 2018, if this was the height of streaming subscribers and everyone investing in original content, I think the question of, does this placate Dana Walden is much more interesting? Since 2026, streaming at best is a manageable operations business. It is equivalent to having the tech, the tech, the futurist component of it has gone away. Now it's just how do we get to 10 percent profit margins?
15:37Peter Kafka:We know how we know how it works. And it's just a matter of your lovers are what kind of shows can you create and acquire? How much can you charge for them? How do you manage your churn? There's no sort of mystery to running it. There's skill, but there's no mystery.
15:53Josh D'Amaro:That's right. Where does Dana go? Where is she going to go? Is she going to go to Netflix? because they're trying to buy Warner Brothers Discovery. They're just going to go to Apple or Amazon. They're invested in sports. And who knows what Eddie Cue or whoever the next future CEO of Apple wants to do with that division. Genuinely, in 2026, even if they didn't want to play Kate Dana, I don't know where she would go. She's got the best job outside of Donna Langley over at NBC Universal.
16:20Peter Kafka:There are very few of these jobs, true. Do you think that that they think they really need her? Because, again, we're talking if this is a replay of six years ago where Bob Iger very suddenly right before COVID and says, you know what, I'm done being the CEO of Disney. Here's the new CEO. He's the Parks guy. He has no content background either. But don't worry, I, Bob Iger, I'm going to stick around to be sort of a creative helper. And that didn't work for a bunch of different reasons. but they needed to say, look, we know the Parks Guide doesn't have any entertainment experience, but we're going to figure it out.
16:59Peter Kafka:Do they think they need Dana Walden to help Josh tomorrow figure out entertainment or do you think they think they can succeed one way or the other?
17:09Josh D'Amaro:I think if you ask Josh that question, he would say he also needs Dana Walden. To compare it to another company's organizational structure, I think if you asked Greg Peters, does he need Ted Sarandos and Bella Bajari over at Netflix? He would say, absolutely. He can run 500 AB tests over the course of a year, but he doesn't know what great content is entertainment. What is culturally zeitgeisty and what to invest in and who to invest in. And Dana has that. I don't think Josh is as interested in taking lunches in West Hollywood with Ryan Murphy the way that Dana Walden is. Now, is the park's chief role different today than it was 20 years ago?
Read the full transcript
17:55Josh D'Amaro:100%. Think about how they launch IP from the parks, how they bring IP into the parks. When they're launching a new Galaxy's Edge in some country, Josh is talking to George Lucas. He's talking to J.J. Abrams. He's talking to the people who are developing this IP. So he has the relationships with talent, But he doesn't have the expertise and the gut to say this is the type of content that we should invest in. And I think that's important to point out here, Peter. Just because Disney picked another Parks guy and just because Parks is clearly the profit center of this company over the next 10 years, especially entertainment throughout theatrical and television and streaming goes through this transition period, does not mean that Disney works as a non-media company.
18:40Josh D'Amaro:The media is so important to it.
18:42Peter Kafka:And so they do need you need an important you need a person who understands media doesn't necessarily have to be Dana Walden. Right. There are a lot of people in Hollywood who have relationships with talent and are fancy themselves good at picking movies and TV shows. Right. There are other people available for that work if she doesn't stick around. And I will point out, and I always love pointing this out, that when Bob Iger initially was Disney CEO, the savvy take was he is not going to be Disney CEO for long because he doesn't have any creative capacity, because he is a suit. Yes, he, in theory, came up through talent because he was a weatherman.
19:19Peter Kafka:But really, he's a stuff suit. He'll never have the creative capacity that Michael Eisner, who he was replacing, was. And so he's a short term guy. He's not going to be having this job, obviously. And now he's considered this great, great talent whisperer. So it is possible that Josh DeMauro has that capacity and or can grow into that capacity.
19:39Josh D'Amaro:Absolutely. And I mean, if you look at Bob Iger, he strikes this very strong friendship that he loves to talk about with Steve Jobs circa 2006. Right. That leads to a lot of the Pixar stuff and kind of the early distribution deals on iTunes puts Disney ahead of the game. But also if you look at what he did, you know, he buys Lucasfilm and brings in Kathleen Kennedy. He buys Marvel and there's Kevin Feige. Like he has this team of directors that he works with who he says, you go and figure out what this IP is going to look like and I'm still the operator. I think if you also, again, going back to that comparison of what we see happening at Netflix, which I think is a structure Disney is likely to copy.
20:20Josh D'Amaro:down to the point that up until today, when we're recording this and the news was announced that Josh is coming in, there was still conversation about whether it would be a co-CEO between Josh and Dana. I think if you look at who Dana relies on, she also has someone like John Landgraaf, who's the head of FX. And that's akin to Bella Bajaria having a Casey Bloys coming in if they get Warner Brothers Discovery. This idea that one person is going to be the talent whisperer or the operational guru doesn't make sense in 2026 and certainly doesn't make sense for a company like Disney. And so I think that Josh DeMauro will continue to focus on turning this very untangible adoration for IP into tangible money at the parks level and the experiences level, but still rely on Dana and John Landgraf and others to make sure that the content is still keeping that attention long term.
21:15Peter Kafka:We'll be right back with Julia Alexander. But first, a word from a sponsor.
21:24Peter Kafka:And we're back. I want to go back to how this, keep going back to how this is a repeat again. Six years ago that Bob Iger said, I don't want to be a CEO of Disney anymore. I've always said I'm going to leave. I never left. But I've decided randomly weeks before the pandemic comes to America that I no longer want to run this company. Like we said, Bob Chapek did not work out for a bunch of reasons. One is he just may never have been the right person to run that company. Another is that Bob Iger stuck around not very far in the background and kept telling everyone what a terrible job Chapek was doing, which doesn't help.
22:01Peter Kafka:But the other problem was that Bob Iger created a bunch of problems for Bob Chapek. He had he had done this big pivot to streaming, laid out a ton of expenditures, did a bunch of things to ramp up production. You know, we're going to churn out a ton of Marvel stuff. We're going to churn out a ton of Star. We're going to have a Star Wars show on every week, et cetera. Bob Lager comes back after pushing Chapek out and goes back to immediately sort of fix. He's describing it as fixing the problems Bob Chapek created, but they're really Bob Iger's problems that he created that Bob Iger has then had to go to sort of unwind for the most part.
22:42Peter Kafka:Long-winded way of saying, has Bob Iger left Josh DeMauro a bunch of problems to solve or has he put Disney sort of at least on solid footing? Because the stock has not performed under Bob Iger. So how is the company itself doing?
22:58Josh D'Amaro:Yeah, the stock is an interesting question because if you go back the last 20 years, the stock hasn't moved. just as someone who is a Disney stockholder for a long time. Like it's not a great stock to necessarily have. That's not financial advice. I think what Bob Iger has left Josh Jamar in 2026 versus what he's left Bob Chapek in 2020 is a stark reality versus a optimistic hope. When we talked about streaming, you remember this, Peter, you covered this, you still cover it. streaming was like this reinvention of a business and of a behavior. You remember this? It was this idea that like, all of a sudden, you weren't just going to have a transition of customers, you're going to have a new customer, you were going to have a new type of content, a new type of monetization.
23:49Josh D'Amaro:And I think very quickly, within the first few years after the pandemic, once we saw the pull forward activity kind of cease, when people could start going back outside and not just sit in front of their television sets, what we started to see was that it was a business. You could bring sports over to an extent, it would bring some people over. You could create content that might juice some of the engagement that you were seeing. But overall, it wasn't creating new behaviors. It was just establishing old behaviors works in a different format. That's really hard to square with analysts on Wall Street when you've spent the last four or five years telling them that streaming is the future of your business, Which is why, by the way, we've seen Bob Iger and Jimmy Pataro and people like Brian Roberts at NBCUniversal really go back to saying, well, we still love the paid TV business.
24:37Josh D'Amaro:We still love the bundle. We still want to be in here because it's not just going to be streaming. Bob Chapek had this moment, the end of 2020 going to 2021, where he told investors and analysts during a very hyped up investor day that Disney was going to quadruple its streaming subscribers over the next three years. and I remember talking to a bunch of Disney executives and they went, why the hell would he say that? Like subscriber numbers don't mean anything. You can get subscribers, low quality, cheap subscribers pretty easily if you go to a bunch of -
25:08Peter Kafka:Well, that was the era, right? When companies are being rewarded or the theory was they'd be rewarded for doing what Netflix did, which is add as many subscribers as possible. That was a big thing. Again, when Iger kicked off Disney streaming thing was how many subscribers do they have? What does the number come from? It was very subscriber focused. That was the metric you needed to give Wall Street. Now it has moved on to actual profit and no one cares about subscribers. In fact, Netflix and everyone else no longer gives out subscriber numbers on the regular.
25:38Josh D'Amaro:Yes, this was the first quarter that Disney did not report subscribers. But to your point exactly, there was this idea that streaming was going to be defined by how many subscribers you had. You could spend whatever you want. It didn't really matter. there's a lot of I would argue similarities to what's happening in the AI industry right now and kind of this idea of just grow grow grow grow and we'll figure out revenue later and then it all came crashing down it all came crashing down after the great Netflix correction and all of a sudden Wall Street said okay well are you making money on this and are you making by the way not just money but 20 profit margin like cable money are you making cable money on this product and so that That was a period of time where Bob Chapek had to navigate truly outlandish expectations that he also set for himself, that Bob Iger left him with, but he set for himself.
26:28Josh D'Amaro:He was trying to transition the company organizationally into something that looked more like Google than it did an entertainment company. Something that I think David Ellison at Paramount, by the way, is going to also struggle with because it's really hard to turn an entertainment and media company into a tech company.
26:42Peter Kafka:But also this idea that if we just keep saying that it's a tech company and you keep saying that Steve Jobs was your mentor and that you let other people understand that Larry Ellison's your father. And so you're a tech genius. And obviously you're going to transform Paramount into a tech company. That's easy to do.
26:59Josh D'Amaro:But this idea that that's what Chapek had. There was an optimism. There was a hope that this was going to revolutionize everything. Now streaming is a manageable business, to your point. What DeMauro has is a stark reality of, oh, we're not going to compete with YouTube. We're not going to compete with Instagram as they come to TV sets. We're not going to compete with TikTok. We're going to invest in OpenAI. Hopefully some of these Sora edits that we're bringing to Disney Plus are going to engage people. We're going to hope that some kind of theatrical strategy, we just lean on the avatars and the marvels, makes sense.
27:35Josh D'Amaro:We're going to hope that some of this China activity from the theatrical side comes back. But we don't have the optimism that we once did that streaming is going to solve all of our woes in the cable business declining and wiping out billions of dollars in profit. What we do have is a fundamental reality about what we can do with the parks business and what people are willing to spend on. So I think there's a perfect time for Iger to step back because he comes in and says, I'm going to course correct my last successor. I'm going to pick a new guy. But also I'm leaving at a time when there's not this optimism that whoever comes in is going to solve the entertainment and media business.
28:14Josh D'Amaro:It's an expectation of the guy who comes in is going to get us through this transitional period.
28:18Peter Kafka:We'll be right back with Julia Alexander. But first, a word from a sponsor.
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29:21Peter Kafka:And we're back. Let's talk about the timing of Iger's departure. Long running joke, because it really wasn't a joke that Iger kept not leaving Disney for, it seems like decades. He would say, oh, my new contract has been extended, but that's the last time I'm doing it. And trust me, I'm going to leave. And then he never left. And even when he did leave, he still came back. And now he supposedly is leaving for good. And even that was still news last week when the journal basically said they're picking someone next week. And also Bob Iger really is going to leave and he's not even going to stick around basically until the end of the year.
29:52Peter Kafka:He's going to get out of here. Two great lines in that journal article. One is that Bob Iger has told multiple associates he would like to spend more of his time and energy on other things such as sailing his new and larger super yacht, the Aquarius. So that's just a great line when you say, what are you going to do instead of being a CEO? Well, I'm going to spend more time, not with my family, with my super yacht. It's great. I don't really need a comment for you on And I just think it's interesting. The other, I think, more interesting thing to me was Iger has told people close to him he's ready to move on from the grind of being CEO and was frustrated by conflicts at ABC over the brief suspension of Jimmy Kimmel.
30:35Peter Kafka:What do you think that means? Do you think that means he didn't like dealing with the Trump administration and Brendan Carr and all the BS associated with that? Do you think that means there's some internal fight about how Kimmel was handled that frustrated him? I mean, he is the CEO, so I'm a little confused about why he'd be frustrated by conflicts at the network.
31:01Josh D'Amaro:I think it's twofold. I genuinely think the photo I keep thinking about, Peter, to describe how I'm looking at media and tech and kind of the state of business across the board in 2026 is the photo of all the tech CEOs at Trump's inauguration. It was like the capitulation photo before capitulation even happened. And it was that idea of they know that in this moment of AI disruption of major M &A activity that they need to bend the knee in a way they didn't have to before or they didn't feel like they had to before. I think if you're Bob Iger, you've done this for 15, 16, 17, 18 years. You're tired.
31:42Josh D'Amaro:Like, I don't want to do this. I don't want to have to pretend like I want to go to the Melania premiere because I want to get this next deal through. I don't want to pretend that I like Ron DeSantis and have to get this thing done so we can keep our tax break in Florida or whatever it might be. So I think that is a big part of it. I think he's over it. The amount of jokes I hear from Disney executives about Bob Iger basically waiting out the repairs on his super yacht until he was ready to retire. And once they were done, he was just going to go and do that. And that's all he really wanted is quite funny and quite true.
32:13Josh D'Amaro:But I also think I was talking to an executive yesterday about ABC and we were talking about the pros and cons of tomorrow and others. And I said, you know, there's this question about ABC. Like, what is it? Like, like the ESPN spinoff conversation happens all the time. And we kind of what's happening with Marvel and Lucasfilm. We kind of what's happening with Disney Plus and Hulu and Fubo. What's going on with ABC? And they made a really interesting point, which was, one, they had no insight. But two, this idea that Josh DeMauro does not have the rose-tinted glasses of ABC and ABC News that Bob Iger did.
32:48Josh D'Amaro:He did not come up as a weather boy on the channel. He did not come up from being president of ABC. And this question of when do you unload a major asset to invest in an asset of the future, whether that is a video game publisher, which people have speculated about, something like an EA before that went private, of course, or another asset entirely. Josh tomorrow is going to have less attachments to saying, OK, let's get rid of it. Let's let's change this. Let's figure this out. And I think that's also important. This moment, even more so than JPEG, is this transitional reality of streaming is not going to save us.
33:24Josh D'Amaro:Parks is going to get us through. But what do we do with our entertainment and media business? And so I think when Bob Iger says, I don't want to deal with this, it is a component enough, I do not want to deal with the Trump administration in the slightest. But also, I don't want to be the person that has to figure out layoffs and M &A and go through all this again. Like, I'm tired and I want to go sit on my yacht.
33:46Peter Kafka:Julia, this is great. You're such an expert on this in general, but you're also an expert on Disney because of all the media reporters I talk to all the time and many of them on this show. I don't think any of them have worked at Disney recently. And you did. You did a strategery for them. Just briefly, tell me about, well, don't tell me about the experience working there. What did you learn working at Disney that helps you think about the company today that someone else might not understand? Hmm.
34:18Josh D'Amaro:What can I say that will not violate an NDA? I, the main thing, to use a really bad analogy i didn't realize how hard it was to turn a company that's like a naval sized battleship around in a tiny little harbor right this idea of if if netflix you know five ten years ago wanted to change something wanted to pivot they could pretty easily you know they're getting much bigger they're clearly trying to buy wonder brothers discovery or that they're they are buying it. But it's easier for them as like a tugboat to turn around in a harbor and say, okay, we're going to pivot. We're going to go and do this.
34:58Josh D'Amaro:For a company like Disney to do any type of pivot, whether it is streaming, whatever it might be, AI, user-generated content, it's such an effort because they're just such a large enterprise. And I don't think I appreciated how complicated that is. And the way to your question, Peter, about how it informs my thinking about and my analysis of other companies to your point about David Ellison saying, look, oh, we're a tech company now. And my father's Larry Ellison and we're a tech company. Way easier to say, way easier to go in and say, we're going to be an engineer first, you know, innovative company when you're dealing with thousands, tens of thousands of employees who come from kind of this antiquated media business.
35:40Josh D'Amaro:And so I think that's the thing I think about with Disney, which is this idea of they know they need to change. They know they need to change faster than they're changing. And they also know that every minute that they're not changing their strategy, someone like Netflix or Instagram or TikTok is. And I don't think I appreciated how almost impossible it is for a company that size to do so in the time needed to ensure that that change reflects the immediacy of what needs to get done.
36:11Peter Kafka:Well, I'm glad that you left Disney so you can speak to me on my podcast now. Julia Alexander, you're awesome. You guys can read her over at Puck. She publishes all the time. Thanks, Julia.
36:23Josh D'Amaro:Thanks, Peter.
36:24Peter Kafka:Thanks again to Julia Alexander. She's excellent. Go read her stuff. Thanks again to Charlotte Silver for helping us get this one out to you quickly. Thanks to our sponsors and thanks to you guys. We have a fun episode next week. See you then.
From the publisher
In February 2020, Disney CEO Bob Iger finally announced his successor: Bob Chapek, who ran the company’s parks business. That didn’t work out.Now Iger is running it back: This time around he’s announced that Josh D’Amaro, who runs the company’s park business, is going to succeed him.So: Who is Josh D’Amaro, and what has he done to prove himself CEO-worthy? Why does Iger (and the Disney board) think this one will work? And what happens to all the Disney businesses D’Amaro doesn’t have any background in - you know, the movies and TV shows you think about when you think of Disney?We have an excellent guest to walk us through all of this: Puck’s Julia Alexander, who has been covering Disney for years — and also worked there for a year doing strategy stuff.Julia’s argument in a nutshell: Disney doesn’t know what’s going to happen to the business of making things like movies and TV shows. But it knows people are going to keep coming to its parks and cruises, so it hired the guy that knows that business. Is that the right call?
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