1100. News- After Dark: Nubank takes on the US, Monzo Aura launches, and can you trust AI with your money?

21 Sep 2026 · 1 h 1 min · 28 chapters

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In short

Fintech Insider News After Dark episode 1100 covers (1) Nubank’s US launch and strategy, (2) Monzo Aura’s AI-linked credit card that invests cashback, and (3) research showing AI financial advice is wrong 57% of the time.

Guests (backgrounds)

Kate Moody, Customer Strategy Director at 11FS. Tamara Vanderman, Managing Director, Premier Banking at NatWest Group (premier banking across everyday banking, saving, investments, wealth, planning). John Hart, Enterprise Sales Lead at Sage (embedded services helping banks add accounting and payroll capabilities). Alexander Ruby Vest-Gale, Product Director at Barclaycard Payments (payments acceptance; transforming product and customer experience).

Key claims

Nubank plans US rollout using “word of mouth” plus community ties; Monzo Aura automatically invests cashback and bundles £15/month perks; AI models tested by Saturn answered financial questions incorrectly on average 57% of the time (up to 88% for certain financial questions), including invented rules and outdated tax info.

Notable examples

Nubank offers 1.5% cashback, 3.5% APY savings, crypto trading, and a stablecoin-based multi-currency account for transfers to 35 countries; Monzo Aura invests 1% groceries and 0.5% other spend into funds/ETFs and includes Apple TV, Gemini AI+, lounge passes; AI pension tax-rule error estimated at £17,500.

Written by AI. May contain mistakes. Listen to the episode to check what was said.

Chapters

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Panel Introductions

0:04 to 0:27

Get to know the expert panelists and their roles in fintech.

“It can help you with practically anything on the web, like restoring a vintage motorcycle from a 50-page restoration block, or finally break down that long article you've had open for weeks.”

Panel Introductions

1:50 to 3:12

Get to know the expert panelists and their roles in fintech.

“Tonight, though, we have an absolutely brilliant panel joining us to get into some of the absolute biggest stories in financial services this week.”

Nubank's US Expansion

3:12 to 8:24

Discussing Nubank's entry into the US market and its strategies.

“to wealth, to planning, and everything that is outside of that in the life that they want to achieve.”

Challenges in the US Market

8:24 to 14:00

Exploring the competitive landscape and strategies for success in the US.

“Like you say, it seems like two seconds ago they had 40 million customers.”

Nubank's Strategy in the US Market

14:00 to 17:35

Discussion on Nubank's approach to entering the US market through credit cards and money transfers.

“I watch TV in America for credit card adverts, you know, because they're always like, you know, free Starbucks and free this and a cup and a thing.”

Monzo Aura: The New Credit Card

17:35 to 19:05

Introduction of Monzo's Aura credit card and its unique features including cashback investments.

“Revolut is trying to move into the US, but it's also trying to move into Latam.”

Analysis of Monzo Aura's Features

20:08 to 28:00

Exploration of the benefits and potential impacts of Monzo Aura on consumers' financial behaviors.

“And they've told us that they're looking for something that combines immediate value with longer-term financial progress.”

Monzo's Cash Back and Target Audience

28:00 to 28:50

Discussion on Monzo's cash back offerings and the target demographic.

“Well, Fintek Inside Mexico next week will be coming to you.”

Behavioral Economics in Fintech

28:50 to 30:00

Exploration of behavioral economics and how it shapes fintech products.

“Actually, this to me is for, it feels like a very aspirational, young professional kind of product to get people onto the ladder.”

The Evolution of Fintech Products

30:00 to 31:00

Insights into the evolution of financial products for millennials and Gen Z.

“I won't put you on the spot and ask for their names.”
Show all 28 chapters

Market Dynamics and Customer Needs

31:00 to 32:00

Discussion on changing demographics and market strategies in fintech.

“There was a lot of kind of topic of conversation around, you know, banking's not for millennials, and, you know, we don't get the products that we need, right?”

Cashback Dynamics in Different Markets

32:00 to 33:00

Comparison of cashback features and customer behaviors in various regions.

“And you know what I find interesting, and what you said, Kate, as well, that there's so many offers worldwide where cashback is really dynamic and customers have a choice in what they pick.”

AI and Financial Advice

33:00 to 33:50

Introduction to AI's performance in providing financial advice.

“I mean, I love that until I have to pay back the credit card, I guess, but yeah, until that 25th day turns around.”

The Risks of AI in Finance

33:50 to 35:00

Exploration of the risks and inaccuracies of AI in financial contexts.

“is AI gets financial advice wrong 57 % of the time.”

The Demand for Financial Guidance

35:00 to 36:10

Discussion on the public's need for financial advice and the limitations of AI.

“Who uses like ChatGPT or something to do finance?”

Consumer Trust in AI Financial Tools

36:10 to 37:30

Analysis of consumer trust in AI and implications for financial advice.

“And the traditional banking system had zero interest in providing it to them because the regulatory structures that were in place and made it non-financially viable for those firms to serve advice to those customers.”

Challenges of Personalized AI Advice

37:30 to 38:30

Exploration of the challenges in providing personalized financial advice via AI.

“And I think that's where the responsibility around this and what is the scary thing in that sense is not even how often they get it wrong.”

User Experiences with AI in Finance

38:30 to 39:40

Sharing user experiences and perceptions of AI in financial decision-making.

“the more important is that human overlay of are we sure that we are getting it right, because the impact of it could be really, really strong.”

Understanding Financial Context for AI

39:40 to 42:00

Discussion on the importance of context for AI-generated financial advice.

“It's interesting when you say in terms of questions are like, what is the best savings account, right?”

Navigating Financial Advice in the Digital Age

42:00 to 43:34

Exploring the challenges of relying on AI for financial guidance and the need for human judgment.

“I'm American, I know, I know, just to let everyone know again.”

The Role of AI in Financial Services

43:34 to 47:47

Discussing the potential and limitations of AI in financial services while emphasizing the necessity of human oversight.

“from either AI or a news outlet, et cetera.”

Responsible Use of AI Technology

47:47 to 50:42

Highlighting the importance of customer safety in financial technology and the integration of AI and human capabilities.

“your future, it's your children's future, it's your money, it's not a wrong book or a wrong recipe.”

Transitioning to 'And Finally' Segment

50:42 to 50:56

Shifting the conversation towards a fun segment on outrageous financial stories from previous episodes.

Ridiculous Financial Stories: Part 1

50:56 to 54:09

Playing a game to distinguish between real and AI-generated bizarre financial stories, starting with a marmot research tale.

“There's very specific financial services models being created by many of these players that will only make it get better and better and better.”

Ridiculous Financial Stories: Part 2

54:09 to 56:00

Continuing the game with more outrageous stories to differentiate between reality and fiction, involving a pope and BNPL.

“I'll be honest, like, our security on the internet's 11FS devices took a bit of a pounding on this one, hasn't it?”

Digital Banks and Divorce Funds

56:00 to 56:56

Discussion about a digital bank offering joint accounts that round up purchases for divorce funds.

“Maybe like a cash back that gets fed into an ETF or something.”

Are You Dead App?

56:56 to 58:07

Exploration of a new app that checks on users and sends help if necessary.

“Okay, so an app called Are You Dead is climbing the Apple charts.”

AI and Wellness Vending Machines

58:07 to 58:50

Discussion about a vending machine that performs wellness checks before dispensing drinks.

“So we have a vending machine company trials AI wellness check before dispensing highly caffeinated drinks.”
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Transcript

Automatic transcript. May contain errors.

0:01This episode is brought to you by Google Chrome. You think you know a browser, but Gemini and Chrome, that's new. It can help you with practically anything on the web, like restoring a vintage motorcycle from a 50-page restoration block, or finally break down that long article you've had open for weeks. Gemini and Chrome is here for it. Ready to make anything online make sense? There's no place like Chrome. Check responses set up required, compatibility and availability varies 18+. When you need to build up your team to handle the growing chaos at work, use Indeed Sponsored Jobs. It gives your job post the boost it needs to be seen and helps reach people with the right skills, certifications and more.

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1:10From 11FS, this is Fintech Insider News live from the village underground in Shoreditch. My name is David Breer, CEO at 11FS, and this is a very special episode. Episode 1100 of Fintech Insider, and tonight we are going to be covering Nubank comes to the US with a really big bet on word of mouth. We have that Monzo's new Aura credit card comes with AI subscription perk and cashback. And finally, we have an AI gets financial services advice wrong 57 % of the time. That's going to be a problem, isn't it? Tonight, though, we have an absolutely brilliant panel joining us to get into some of the absolute biggest stories in financial services this week.

2:00First up, my co-host for the evening. We have Kate Moody, who is the Customer Strategy Director at 11FS. How's it going, Kate? Yeah, thank you very much for having me. It's actually just by chance, can be a coincidence, my eight-year anniversary at 11th of us today. Wow. So thanks for celebrating with me.

2:22That's the moment we should have brought out a present. Where is it? It's a bit awkward, isn't it? 1 ,100 episodes of FinTech Insider, though. That's a bit of a weird one, isn't it? We've covered some ground in that time, haven't we? Yeah, I mean, I think it was definitely quite a few years in before you trusted me of a microphone. So I think I cannot claim credit for a lot of those. But yeah, it's mad. Absolutely mad. But it's good. And it's always been fun, isn't it? Always been entertaining. All right. And joining us tonight, we have Tamara Vanderman, who is the Managing Director, Premier Banking at NatWest Group.

2:55How's it going, Tamara? Very well. Thank you for having me here tonight. You're a long-time listener, first-time guester, right? Exactly, exactly. Well, it's great. I mean, tell us a little bit more about your role at NatWest. That's a super cool job title. It is a super cool job title, right? So as the head of premier banking for NetWest, I'd say I have the, they call it a privilege, to really help a lot of customers helping live their life that they want to live, from everything from everyday banking, to saving, to investments, to wealth, to planning, and everything that is outside of that in the life that they want to achieve.

3:32So lots of opportunity and very exciting indeed. Very, very cool. All right, next up we have John Hart, who is the Enterprise Sales Lead at Sage. How's it going, John? Very well, thank you. Thanks for having me. I heard, like, this feels very, like, sycophantic now, but you said backstage you listened to, was it, like, episode seven or something? You listened to FinTech Insider, like? Episode eight, back in the good old days, yeah. Do you want to tell that story live on the FinTech Insider, or do you not want to do that? It was my entrance into the FinTech world. I was interviewing for a job at MoneyHub, and I thought before going into this interview, I better understand what the hell's going on and stumbled across you guys and I've never really looked back.

4:12Yeah, it's like the blaggers guide to fintech. I feel like we offer so many services, but we have heard that a number of times before. But great to have you on. Do you want to tell us a little bit more about your role? And I mean, if anybody's never heard of Sage, they're living under a rock. What do you do? So for those that haven't heard of Sage, we are a global provider of business management software, including, among other things, accounting software and payroll. And I work in our embedded services team, which works with banks to help them build out accounting and payroll capabilities in their apps so that their business customers don't have to use multiple different softwares and can do more things in one place.

4:53Very good, very good. Thank you very much for coming along. And last but no means least, we've got Alexander-Ruby Vest-Gale, who is the product director at Bartley Card Payments. How's it going? It's good. Happy to be back. Different company, different title, but same you, right? Coming on. Same me. Yeah. I understand your husband's in the audience tonight. Yeah. All right. Three for three. He's come. Well, come up husband. We have a, no, we don't have a surprise. I'm joking. She really looks scared. Like next time we're going to do that wherever you are. Okay. So, but great to have you on and tell us a little bit more about the new role at Barclaycard.

5:26Yeah, absolutely. So for many who don't know, Barkley Card Payments is a leading payments acceptance business in the UK. We support many businesses, and we've done it for decades in the UK. It's a phenomenal business. I'm coming in to really look at the transformation and growth of our product and the customer experience. So watch this space. Super exciting. Very cool. Very, very cool. All right. Well, we've got a super-duper cool audience and a really, really great panel. We probably should get on with it. There's a lot of stuff to cover. All right, the first story that we saw pretty much everybody covering, but we picked it up on Forbes, was Nubank comes to the US with a big bet on word of mouth.

6:06So Nubank is launching in the US its fourth market after building a customer base of 140 million people. Dang, that is crazy, isn't it? Across Brazil, Mexico, and Colombia. Its initial offering includes a no annual fee credit card with 1.5 % cashback. We'll come back to that when we talk about Monzo in a minute. A savings account paying 3.5 % APY. Transfers to Brazil and Mexico in a crypto trading. It also plans to fully launch a stablecoin-based multi-currency account next month, allowing customers to make transfers to 35 countries across Latin America. Wow, that's a pretty big step, isn't it?

6:52Firstly, 140 million customers. I mean, they've done all right, right? Yeah, I think I certainly personally felt when I was looking at this store, I felt a bit guilty almost. I've not looked at NewBank in a while, right? You just sort of accepted they're insanely successful. They've achieved this incredible customer base. But I think we've all been a bit distracted. Certainly, I've been quite distracted this year looking at just like Revolute, announcement after announcement after announcement. But this is absolutely insane. The fact that they're both moving forward their rollout to the US, obviously they had the provisional sign off the bank charter from the OCC, but they've decided to kind of move this forward with Partner Bank, launching that in parallel pretty much with this stablecoin-based multi-currency account.

7:35Yeah, really, really fantastic to kind of see, really interested to see how it lands in market. I did find it slightly funny that they've kind of said, oh, we're going to entirely rely on word of mouth, whilst announcing this from the Inter-Miami football stadium where they are sponsoring Inter-Miami whilst also sponsoring a Formula One team. So, like, yes, I'm sure word of mouth is going to be fairly substantial, and they've got a great place to do that, you know, 60 % market share in Brazil. I think estimates between sort of 1 and 2 million people directly connected to the Brazilian community living in the US, and that's not even including Mexico, Colombia.

8:11So they're in a great place to do it. But it's word of mouth plus a massive football team plus a Formula One team. I mean, they used their mouths, didn't they? Like, you use your mouth on TV, I guess, but yeah, it's still... I mean, it's a pretty interesting step. Like you say, it seems like two seconds ago they had 40 million customers. So, like, to suddenly have that amount is just terrifying. And, you know, stealing a march into a market you know pretty well, Alex, in terms of the US. It's another market with quite a few people, right? Yeah, I mean, it's going to be interesting to see the uptake across the US because every single state is so different in kind of consumer behavior.

8:52Some states, maybe more in the Midwest, are going to really be stuck to the place that they know, somewhere they feel safe, reliable. Where you see the battleground probably being bigger opportunity is California. We have Los Angeles, Miami, New York, kind of these big markets will be probably a massive swing for them. I think at the end of the day, they're going to try to compete, of course, on things like rewards and interesting products like stable coins and cross-border, but it's going to be the customer experience. Is it simple? Is it easy? Do they feel safe, reliable? That's going to be the proof is in the pudding.

9:23I think, though, the US is a complicated market, depending on where you're going to be launching. And word of mouth, I mean, for them, though, they've kind of done it in a quiet but join us kind of thing. So they've almost created this mystique. And I think mystique does work quite well in the US market. My favourite X-man, yes. But I feel slightly bad there that I was like, you're American, talk about America. It's all right, I'm a token American. That's like super racist, so I really apologise. But I mean, Tamara, I guess coming to you on this one, there's a difference between sort of, and we saw this kind of early days of fintech here with, you know, customers, but there's a difference between somebody using it and being like the primary engagement, the primary relationship.

10:07So how would you see that working here? Because it's quite a different level of relationship, isn't it? Oh, definitely. I mean, it's not easy, right, to get a main banking relationship. It's not one cool product. It's not one cool feature that is going to stick around, right? You really need to earn that relationship bit by bit, piece by piece, earning that in their trust, being there constantly when it matters, being reliable, being simple, and sticking to that. I think it's a hard job, right? People have their banking at different places at different times. Really reeling all of that in takes hard work.

10:46And I think the combination of what they say with word of mouth, I should say, that is a very interesting strategy that means must be really comfortable in a way that word of mouth is, you don't just get that, right? You can't buy word of mouth. Word of mouth is people recommend it when it's something that is really solving a problem for them. It's solving something in their life that they think is relevant for their friends or their family who they're recommended to. It's easy and simple and valuable enough in such a thing as in finance that it's not necessarily the first thing you talk about constantly at your dinner table with your friends, right?

11:22It's not a funky iPhone or something else. So it must be really good, right? That is how you use word of mouth and then the main banking relationship. Who would sit around and talk about financial services, right? I do that all the time, don't you? Who would turn out to an event to watch other people talk about financial services? Yeah, we are weird, but normal people don't do that. You're right. Yeah. It's, I mean, it's interesting. If you put all the pieces together, Kate, like, you know, big money corridor, moving money stuff, and word of mouth working in communities, like, do you think there's a particular angle to this one?

12:03Because it, for me, it adds up in a certain direction. Yeah, I mean, I think you can completely see from what that initial launch proposition is. They've, yes, kind of focused on the credit card offering, focused on cash back, things that they know will be important to US consumers. But they've also really kind of anchored in that free transfers back to Brazil, back to Colombia, back to Mexico. So obviously really trying to focus on that sort of expat community living in the US. So that makes complete sense. I mean, I also like about this, there's no real barrier to entry with NewBank. like there's no fees, you don't have to kind of remember to turn anything off after six months because a promotional offer ends.

12:42And when you see David Velez talking about what matters most to him, he talks a lot about trying to remove complexity. So that's really what you see playing out here. They've tried to kind of keep a relatively focused first proposition and reduce the complexity and the barriers to entry so that if consumers do hear about it, it's easy for them to sign up, give it a go, and there's nothing to lose. Yeah. I guess on that point, on the cards bit, you know, not wanting to be like, talk American to us again. But America is a pretty mature market when it comes to credit cards, right? Getting into that space is going to be quite difficult, isn't it?

13:18There's a lot of different people with crazy rewards services and all sorts of stuff. So, you know, making a dent is going to be tough, right? Yeah. And I think there's going to be a few different kind of pockets of individuals in the US. You're going to have, I think, what I would call the reward hunters. Those are constantly looking in the market and seeing what can they get next and actually is it worth their while. And so you do see this, right, kind of jumping from award to reward. I think the next thing is it's a highly mature market with brands that people feel really comfortable with. So you see other competitors in the market where individuals are like, I get my cash back for holidays or shopping or whatever that is.

13:56And so there is a level of comfort. but I think also though generationally this is where we are seeing this change so I think there's going to be an element of what do I get out of this does it help my kind of build wealth or run around and go on holiday or do all of these different things that actually give you the best outcome but I think the biggest thing here is it is you now see many people having multiple credit cards kind of looking at the different reward structures and I think the US it's going to depend on kind of the generational change that you're going to see Yeah, I always really love watching like actual like TV in America just to watch the adverts for credit cards.

14:33It's really sad, isn't it? I watch TV in America for credit card adverts, you know, because they're always like, you know, free Starbucks and free this and a cup and a thing. It's eight million APR. Don't like any, you know, like so they're they sort of bury all of that stuff. But it's like shiny stuff that goes with it. But I guess in that market, John, like marketing and creating a differentiated proposition in quite a crowded market, like you can't just spend, well, maybe you can just hire into Miami. Maybe that's the, maybe I've just answered my own question. But yeah, I mean, you can definitely get brand awareness by hiring into Miami.

15:09But I definitely think that there's a really interesting play here between the kind of standard or the way that NewBank have launched in Mexico and Colombia, where they launched just with the credit card. Really simple proposition to get into a market. And yet with the US, they've kind of broken that playbook. They've gone credit card, yes, but savings account. And I think the money transfer is absolutely vital. And I think that's really the element that they're going to be relying on for this word of mouth is, you know, you've got a lot of, you know, expats or people who are working in America and sending money home.

15:46And so if you are, you know, banking with, you know, a banking provider, but you're having to send your money back with a Western Union or MoneyGram, if you can do that all in one place, that is going to spread the word of mouth. And I think that's the really important thing for me is that if they are going to get that word enough, they need to make those money transfers simple, quick and easy. And I think that there's going to be a big, big audience there for them. Yeah. Yeah. That sort of community virality of serving a real need, it goes a really long way, doesn't it? Yeah. When I was researching this, I had a nice little trip down memory lane and I started reading the Monzo Q &As they used to do where you used to just be able to ask Tom just questions.

16:28and he used to just pop up and answer them. And it's a really similar situation where you had this word of malforality and the board that I was reading was from kind of April 2018 and they were spending zero on customer acquisition cost. Their customer acquisition cost was zero. So I think that if you can get that right where people are just pinging pennies to each other just because they can, I think that's going to be a really interesting dynamic. What do you guys think? I mean, obviously, the US market's quite a difficult one. There's been a lot of companies who've had a go at it, and it's like, oh, shit, that was tough, you know?

17:06And obviously, we've seen, obviously, Revolut's making big kissy faces for the US market as well, you know? It kind of feels like that Street Fighter thing where we've got Blanka taking on... There was never an English one in Street Fighter 2, was there? I think I'm losing a lot of the audience immediately. But, you know, like that heavyweight battle of like gigantic fintech from Europe goes to the US, huge South American fintech go into the US. Like who wins that battle? Yeah, I think this is super interesting because obviously, as you say, Revolut is trying to move into the US, but it's also trying to move into Latam.

17:39They've announced this week that they've received their full banking license approval in Colombia. I think there's also kind of some fairly substantiated speculation they're going to acquire a bank in Argentina. They've got payments licenses in Peru and things like that. So Revolut are chasing the US, chasing Latam. new bank are chasing the US but also with this new global platform you know opening up to a lot of European markets so it's kind of like you know whilst they're both of them are distracted chasing new markets is their competitor going to sort of sneak in the back and pinch share in the market that they had dominance in I don't know maybe that's probably I'm sure probably they won't they're probably still going to kind of keep the focus on their core markets as well but yeah it's really interesting to watch I'm definitely I mean I didn't understand the Street Fighter reference, I'm afraid.

18:22Sorry about that. But I'm definitely interested to see how it plays out. It's going to be interesting. I feel like Revolut, there are no markets. They're not going for something. Do you know what I mean? Like, I swear Nikolai's got, like, a world map in his office, and it's just Pokemon vibes. You should be collecting them all, you know? But way too many nerdy references. I need to move. We should move on before I really do myself a misservice. But, yeah, super, super interesting. I mean, on the basis that we were like, okay, great. it's good in Brazil, what's it going to be like in Mexico? Oh, like saying everywhere they've gone, they've done amazing things.

18:56I think they've got a very compelling proposition with immigrant communities that will be really successful. So let's see what happens. All right. Next story we picked up on This Is Money, but it was, again, it was covered a bunch of other different places. Monzo's new Aura credit card comes with AI subscription perk and a cashback setup. So So Monzo has launched Aura, which it says is the first UK credit card to automatically invest customers' cash back as they spend. So customers earn 1 % cash back on groceries, 0.5 % on everything else, which is then automatically invested into funds and ETFs through Monzo's investments.

19:38The£15 a month card also bundles perks Monzo values at more than£360 for the year. and Aura sits alongside Monzo's existing FlexBuild and FlexPurchase credit products as their bank continues to expand its borrowing, investing and other financial products. Before we get into it, actually, we spoke to Luke Enoch, who is the General Manager of Borrowing at Monzo, and we should be able to hear Luke now. At Monzo, we've spoken to lots of customers about what they want from credit cards, And they've told us that they're looking for something that combines immediate value with longer-term financial progress.

20:19And that's where Monzo Aura comes in, our new credit card, joining FlexPurchase and FlexBuild. Aura is the UK's first credit card that also invests cash back as you spend, allowing customers to put the cash back they earn from everyday spending towards tangible, long-term value. And the real bit of Monzo magic is taking something that could otherwise be another financial task, moving money, deciding whether to invest it, and remembering to do it, and making that happen automatically. Alongside this, Aura also comes with partner perks worth over£360, including Apple TV, Google Gemini AI +, two airport lounge passes, and two airport fast tracks.

21:08Customers can also get 0 % interest over three months on purchases over£100. And these aren't just introductory offers. Customers can use them time and time again whenever they need it. Aura builds on our approach to borrowing at Monzo. We've always tried to build credit products around different customer needs rather than assuming one card is going to work for everyone. Ultimately, it comes back to our mission to make money work for everyone. With Aura, we're giving customers value today while helping them make progress towards their longer-term financial goals. Very, very cool. What do you reckon?

21:49Like, we've, I know, Kate, we've had a million conversations about credit cards and automated behavior things and, you know, forcing people to do good things even though that they're not doing it. Like, this feels like a sort of a creation of a behavior and some benefit they can get from basically just spending money that they would have done anyway, right? Yeah, I mean, I think we know, when you look at the statistics, you can see that the UK as a society under-invests. We don't have enough people investing early enough. So we do need to find journeys that reduce the barriers, as Luke was saying, trying to kind of make it less of a massive moment for you to start investing and finding a way to safely and responsibly break down the barriers to that.

22:33So I suppose I like this proposition from that sense. I can think, you know, when I think back to kind of customer interviews I've run when I've been speaking to people, people often kind of have this barrier of like, I just don't even know where I should start or like, how much money should I start? And I think I'll be really interested to see once if people do take up this product and they do open those accounts, are they then going to have the journeys that sort of layer into it to then help them say, well, sure, you may be sweeping in five quid of roundups a month, but, or cash back a month into these accounts.

23:03but if you top that up, what could that look like if you put some more in, or how are you allocating those funds? So I think it'll be really interesting to see how that plays out. I mean, I think this is a fairly new initiative in the UK in terms of cashback into investments. We have seen some other parts of the world experiment in this space, so I think, you know, Trust Bank and Singapore are offering, not that cashback gets invested, but they just do you earn fractional shares or ETFs instead of cashback. I think TIG Brokers as well are doing something similar. So we have seen other markets start to play with the cashback mechanism and I think that's always interesting to see innovation in that space.

23:40So yeah, lots to like. Let's use the arm thing. Has anybody got a cashback credit card in the audience? Stick your hands up if you have one. I love the gentleman wearing it as an earring, by the way. That's a way to make an impression, sir. So a couple of you. The bit I like about cashback is that it's cash back. And then I get Amazon vouchers and spend it on something silly, right? But so now I'm like being forced to do something serious with it, which I guess is like, is good. Because it's, like you say, it's sort of breaking the seal on something that otherwise people might not do. And that momentum's good, right?

24:17Yeah, and I think it's maybe kind of breaking, like very much breaking that barrier and making it really simple and almost like takes the fear or the stress away of being like, where do I put this? How do I invest? and it definitely will help people just ultimately start that behavior. I think it'll be interesting to see the uptake of it and how beneficial people will see this product working. But I do love this idea of you're taking daily banking and you're now actually then starting to build wealth. And so you're not just your daily banking of spending day to day, buying groceries, but you're now giving another kind of area to invest and build wealth for the future, which is fantastic.

24:55all well and good as long as you're managing your credit card debts to ensure that you're not overspending because then that becomes a little bit complicated then on kind of building your wealth and then your daily banking. So it definitely will take a balance as well and it will be interesting to watch the consumer behaviour around this. You're saying I can't convince my wife now when I buy things on Amazon, I'm investing, fractionally investing. Sorry. Nice try. Yeah, thanks. It's a good argument though, right? I'll try it, level of less. I mean, I would say, you know, anything that helps customers build healthy habits towards long-term resilience, I would definitely encourage, right?

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25:33I think it's very much needed about the earlier we start and the more habits we build that are regular automated. Perfect, right? And automation makes it really simple, but it's not always intentional. So I think this is one of the things that, for me when I think about investing it is very much how do you how much do you really understand where you're investing in what's the value what's the risk and do you build that confidence and the understanding of investing early on so one of it's about the habit building but it's also about building the the confidence and I'd say we focus quite a lot on building saving habits in that way and exposing different ways of investing and kind of get to how do we build that confidence level.

26:22And it would be interesting to see where can we combine that, you know, building habits early on, making it automated and building the confidence at the same time. I think it's probably where the sweet spot is because spending in itself is not a route to building wealth, right? So we have to say, you know, how do we do that smart? Yeah. It feels a little bit like cheating too, though. Like you've got kids, haven't you? It's like when my wife started hiding vegetables in bolognese. You know, it's like, it's good for the kids. They don't need to know. And it starts that habit. You know what I mean?

26:57But do you think when they, you know, the customers who use this, who were using it primarily as a credit product, then start to engage in investing, arguably they will invest more than just the cash back is the plan, right? Well, I think that's what I want to see in the actual journey. It's like, are they going to... It's the training wheels, right? Yeah, precisely. and I think if they can do that in the right way with the right kind of structures and guidance then I think it could be fantastic I mean I would love to have seen something like this without you having to take out a credit product like you know they at the moment I mean I'm a Monzo customer I love Monzo but their current debit cash back offering is pretty crap so I would love to see them actually you know doing something in that space maybe giving you something when you look at Trust Bank in Singapore you have the choice do you want cash back do you want stock back do you want air miles things like that so I think kind of there are more dynamic cash back experiences that are already out there tested in the market so attaching it to a credit card to me feels like obviously it's great in many ways but I'm also a bit frustrated potentially I've also just been looking at what new bank offer and new bank offer unlimited cash back and all this sort of stuff so I love Monzo but I'm sort of half torn on it yeah but you have to move to Mexico to get that one right that's quite extreme for cash back isn't it I'm willing to do it.

28:15All right, fine. Well, Fintek Inside Mexico next week will be coming to you. What do you think, John? I mean, it's an interesting one, isn't it? Sort of wrapping that behavioural structure around product features and, you know, the marketing around this. It's trying to make a traditional product a bit more virtuous, isn't it? Yeah. When I looked at it, I didn't think that this was a product designed for people like me. I looked at it and I thought this is actually, you know, am I likely to change my Amex for this? Probably not. Am I likely to transfer my stocks and shares to Monzo? Not really, no.

28:54Actually, this to me is for, it feels like a very aspirational, young professional kind of product to get people onto the ladder. you know the inclusion of airport lounges feels a little bit kind of you know jet setter but you only get two of them a year because you're not earning enough money yet to use anymore like but so there's definitely an element of getting people into that kind of wealth building journey which I really love I think that's really clever you know and it's the behavioral stuff I'm such a geek for that stuff the behavioral economics nudge thing and I think that the way they're doing it to get people into investing and you know like Kate says the journeys that are going to be in the app to get people to top up that investment I think is going to be really really valuable for Monzo going forwards.

29:43I definitely think this is a long-term play for them trying to get people at the beginning of their journeys. I kind of likened it to the kind of national Westminster little piggy bank family right you get you know you give it to the kids and they start putting their coins in and hopefully one day they'll be NatWest customers. I won't put you on the spot and ask for their names. I'm sure they will be. I mean, that is true. I was a HSBC customer for like 10 years because I got a Midland clipboard in high school. You know, like that stuff works, you know? Exactly. And I think it's just an evolution of that.

30:17It's just, you know, catching them when they're a young professional. There are, you know, potentially Henry's. They're high earners, not rich yet. And they're waiting until they start to build that wealth. And by the time they get there, Monzo will have the full catalog of products to service their entire financial life in one app. It's scary, though, that those fintechs are, like, that's quite a sad admission. It's like they're not aiming at our demographic anymore. Oh, God, like, Jesus. I've been personally recruited for Monzo Research, so I'm feeling, like... You're in there, yeah. It's that skin routine.

30:48It's doing a bit. But it's interesting. They've sort of grown up, right? There's mortgages and investments and all sorts of things. So is fintechs kind of grown up now, right? Yeah, it's really interesting. like when we, well, when I joined the fintech world, listening to 11FS. We get 10 % of his salary, by the way. It's how it works. There was a lot of kind of topic of conversation around, you know, banking's not for millennials, and, you know, we don't get the products that we need, right? So the millennials then, like, get into charge. We design all these amazing products for us. Well, we're amazingly served, and now there's a whole new generation that speak a completely different language that I really don't understand.

31:28now coming through that need financial products that are not us. Yeah, that's the secret. Old people that got all the money. That's banking in a book, basically. You learn stuff. It's good. But it is true, that change of who people are aiming at and what the demographics are. I mean, I know we've talked about this a million times, like the underserved, overcharged, overwhelmed. There are niches that, when you create a great product for one of them, serve people much broader than that as well. It's the beachhead always, isn't it? Yeah, yeah. And you know what I find interesting, and what you said, Kate, as well, that there's so many offers worldwide where cashback is really dynamic and customers have a choice in what they pick.

32:09It's cashback or it's something else. And here they chose it not to make it as a feature of functionality, but as a standard default in a product. And it's really interesting to see what does that dynamic in automated behavior end up with. Yeah, yeah. You must have seen a lot, for anybody who doesn't know, Tamara lived out in Singapore for a long time. Credit cards out there are a whole different thing, aren't they? Asia, more broadly, it's almost like a game. It's kind of quite an interesting propositional structure, isn't it? It is very much like a game, but it's also the default, right? I think that the main difference is that in Europe, the defaults tend to be debit card, and we tend to be more you have to save before you spend.

32:50And in Asia, it's almost the opposite. It's like, why should you save before you spend? and you can just pay it back. Isn't that the same thing, right? And yeah, credit card is just the default, and it becomes this whole industry indeed. I love that. I mean, I love that until I have to pay back the credit card, I guess, but yeah, until that 25th day turns around. All right. I mean, this is going to be really interesting. I mean, back all the way to, like you say, when Tom and Jason and the team were standing up and pitching Monzo, it wasn't about products. It was about sort of an ecosystem, a financial system, wasn't it?

33:26And they've sort of slowly but surely sort of filled out the blocks, haven't they? So it'll be interesting to see what this does in connection to all the other bits as well. But we will, yeah, I mean, unlike everybody else, I'll do anything to get away from my Amex. So like, I'll definitely get one of these. All right, next up, and probably our final main story. I've seen the last one. It's definitely the last serious story. is AI gets financial advice wrong 57 % of the time. This is IFA magazine. IFA magazine sounds like it's like the humans doing financial advice magazine, right? So it's like IFA magazine says technology bad.

34:10It's like, you know. Also in Turkey's Weekly, then they vote Christmas bad, right? But new research from financial technology firm Saturn has tested 18 popular AI models against 121 financial questions, putting more than 10 ,000 questions through those models in total. It found that the models made mistakes in 57 % of the answers on average, rising to 88 % for ones that were deemed part of financial questions. These failures range from calculation errors and missed risk warnings to outdated tax information and completely invented rules. That's always a fun one. So some of the mistakes could have had serious consequences.

34:54The report estimates that one incorrect answer about a pension tax rule could have resulted in £17 ,500 charge. Fuck. Who uses like ChatGPT or something to do finance? Don't fucking do that anymore. Like, okay? This is financial advice. Don't do that. That's scary, isn't it? You know? So is it scary or is it like saying Google in the 90s is like pulling up some weird stuff? I think it is scary at the surface level. I mean, I think we've already seen some announcements about, you know, AI specifically for financial services. So I think there is a recognition that there needs to be kind of an extra AI club that's focused on financial services.

35:42I suppose the thing that I keep coming back to, though, is the alternative to AI that we had before was that so many people just didn't get any kind of financial support full stop. So even if it did make mistakes 57 % of the time, if there was a fail-safe mechanism or a way for those mistakes to be made good, but it meant that the rest of the time people were actually getting advice, it's really hard to kind of work out where do we... You're making the argument that 57 % of the time is better than 100 % of the time. Oh, yeah, sorry, it's getting late. I guess that's true, yeah. The caffeine's running out.

36:15But, I mean, I don't know. I just find it very... It's just a very emotional, difficult thing to try and work out because I just know from eight years of doing research at 11FS, time and time again, speaking to customers, just were desperate for advice, desperate for guidance. And the traditional banking system had zero interest in providing it to them because the regulatory structures that were in place and made it non-financially viable for those firms to serve advice to those customers. So I feel like something has to give. AI is obviously part of the answer, but we haven't got it right yet.

36:47Yeah, I find it very scary. I have to be honest. I mean, 57 % of the time is wrong. Well, it's less than 100%, but it's still 57 % of the time it's wrong. I mean, financial or finance, I'd say, is already complex enough, right? And what people definitely need is the help to understand the information and everything that's out there because it's way too much it's way too complex and again I don't talk about it at the kitchen table right so I kind of need that help and we need the technology and the human side I'd say to help that and because it's about money it's about my future it's about finance it has serious consequences if you get it wrong right it's not as if you're buying the wrong book and it's like well too bad you know throw it away it might be your future that's at risk.

37:37And I think that's where the responsibility around this and what is the scary thing in that sense is not even how often they get it wrong. It's actually how often people use it, at least now and then, right? I think, I'm not sure how many hands I saw, but from the latest I've heard, it's like one out of three persons are using this on a weekly basis to help doing their finances. So if that's one out of three every week with 57 % of it getting it wrong, that could have major implications on many people's lives, right? And we need to make sure that when we take that up, and I agree with you, banks need to step in a lot more to help on that, but it's with the safe boundaries, it's with the guardrails, it's with keeping these risks in mind.

38:24And I would say probably the more personalised it gets, the more complex it gets, or the more consequential it would get, the more important is that human overlay of are we sure that we are getting it right, because the impact of it could be really, really strong. So the lady in the front who put your hand up super quickly, just as a, so what is it, don't say your name or where you work from if you don't want to, it's all good, yeah, yeah, don't do that. But what do you use it for then? Have you given it information? Have you given it context of your finances? It's just the basic research. before I go into the deep research.

39:08What on? 100%. I would never give my savings. Oh, you're saying that now. A minute ago, you were fucking throwing your checkbook at it. But have you used it to pick stocks, or is it more like I'm doing this and I earn this? What should I do? No, stocks I do myself. But for instance, if I want to save money, I ask it what's the best saving account to put my money into, and I get it to research for me, like Revolut or whatever it is. And has it ever strayed away? Has it ever done you wrong? Not yet. Not that you're aware of. Thank you very much. Give her a round of applause.

39:52Can I just pick on that a little bit? Sorry? Can I just pick on that a little bit? Well, pick on her. That seems to be... No, no, no, not on you. I think she's had enough. Yeah, go. It's interesting when you say in terms of questions are like, what is the best savings account, right? And you'd expect for an AI to answer, but how do they know what is the best account for you and what you're trying to do and what you're trying to achieve and how that fits in the rest of your goals and the rest of your life? It's a very difficult question. What is the best in a specific product if you don't understand the context of what for the customer's life, everything else that they have?

40:30If it comes with investment, even more on the risk appetite. And I think that's where it comes in to say, you know, it can give a summary of factual information that's out there on the internet because that's what they do. But if you don't have the proper modelling in place and the responsibility of how do you build in the safe, you know, the safeguards and the risk assessments and the whole situation of a customer, it could given the right answer for one person, but it might be the wrong one for the other 99. Yeah, it brings up an interesting point about trust, doesn't it? Because actually, I mean, we've had a weird thing over the years with financial services of like comparison sites.

41:11And it's like, oh my God, that one's number one. Why is it number one? They paid more because it's number one, you know? So like you do that and you use that as your shopping list and your selection criteria. But there was another study done recently that, So the FCA's research cited 26 % of consumers trust general purpose AI tools for financial advice. And that, I mean, that's a, you know, quarter of the UK trust it to do that. Is it that there's such a gap on advice or that people are scared to do it? Yeah, I mean, I think there's probably a few things. I think cost to sometimes get advice is incredibly high.

41:53So accessibility is complicated. I think as an American expat living in the UK, I am caught... You're American. I'm American, I know, I know, just to let everyone know again. But I'm in a really complicated tax situation when you're an expat abroad. So naturally, a really easy thing to do with ease of just going on to chat GPT and asking a bunch of questions. But there's a lot of kind of big caveats around everything that you're reading. and I think in increasingly digital worlds where people want information instantly and sometimes they're not necessarily thinking about what I'm reading, is it right or wrong?

42:29They're kind of reading out as, okay, computer says, yes, cool, I'm good to go and I think that's just increasingly the way that even media and news outlets and people are gathering information each and every day so I think financial services falls into that same bucket of quick answer, I kind of get what I need to ask it because sometimes you can feed a prompt of saying like, this is exactly what I want. And so the answer is going to be really tailored to exactly that thought, right? It's not necessarily going to give you a long-winded maybe debate on different options. It's going to give you something you specifically said.

43:00And that doesn't necessarily mean it's the right thing for you at that period of time, right? It's not going to have your full financial history. It's not going to understand maybe some of the macro pieces happening in that market. It's going to be quite a binary outcome. And this is where the human judgment piece, which everyone keeps coming back to is the most important thing here is we have to have judgment as we're looking at information. When you read the news article, you still will apply your own sense of judgment because it's going to be coming from someone's perspective. So it's the same thing as information you gather from an individual.

43:32It's the same thing you're gathering from either AI or a news outlet, et cetera. So I think that is a really interesting conundrum that we're in is a lot of, we're seeing a lot more trends of information read means information correct. Yeah, I agree. It's an interesting one as well that the, I mean, there's such a bias in those things to sort of be so agreeable that actually, I'm going to sort of anger a bunch of like internet bros as like, you know, the indecision is the worst decision and like all that stuff. But like, you know, so is it good that somebody then can make a decision and move forward, albeit it's wrong some of the time, at least they're doing something, like you said?

44:11I think there's definitely a world where financial guidance and getting people that access to having the first bits of help is really important. I think Gen AI is pretty, you know, can be very useful for that. But there needs to be that line where indecision is, you know, worse than no decision, but a wrong decision when you're doing financial advice could be a really, really expensive mistake to make. You know, nearly right is wrong. And that's the risk that we've got to take. And I think this is the scary thing. with AI is it'll answer it so confidently. It'll tell it to you and it'll be absolutely sure of that answer.

44:53And you'll read it, you'll go, oh yeah, brilliant stuff. Not be together a lovely itinerary to go to Seville last weekend. This must be right as well. And it's because it's doing it all confidently that you go, okay, right, I'll trust it. And I think that's the really, really dangerous thing about the way Gen.I. AI works. It's true, isn't it? You don't want it to be like, hey, which credit card should I get? This credit card, what you want it to be is like pay off your debt. Like, you know, don't do those things. Like, you know, pay off your mortgage. Think of the kids. But it just wants to make you happy.

45:24That's the thing. Like AI just wants to please you. At this stage, I just need AI to be like, don't buy more shoes, David. That's it. It's just don't need more shoes. Just think of your children. You don't need more shoes, basically. Is that going to get better though? I mean, I've seen some good press releases recently. you guys are doing a lot with this like experimenting to get to a place where you feel comfortable with it it's a it's sort of a educational process all around particularly when we're dealing with I mean we're dealing with very sophisticated technology that's changing by the millisecond right so um you're doing a lot of interesting things talk us yeah no definitely and um and we are and that's why I was picking on it a little bit right I think we are very mindful that we need to be very responsible in using AI to our customers and making sure that it's right.

46:20So yes, we experiment with it a lot through learning a lot, getting the right use cases out. We have a very good research office that specializes on the responsibility on how do we advance in some of this quicker but responsibly and yeah I mean it's really about focusing some of it the first what you've read about on spending insights of how do you chat with that and make it more accessible and easy to understand and in a format also that is really easy to understand and understands not to be underestimated Scottish and Irish and northern UK accents it's some fun when you say about speaking about sophisticated technology right but yeah definitely that we feel there's a huge role for AI to play but we also feel there's a huge role still that exists for the humans alongside it so it's not AI replacing the human it's actually how do you combine the strength of both and how do you help even the other way around it's not just AI direct to consumer right it's also very much to our humans to actually help or our humans that we deploy to help our customers in a way, to really help them doing their job better and easier and faster, but you still have that human oversight and that human overlay to make sure that we get it right, right?

47:46Because again, it is finance, it's your future, it's your children's future, it's your money, it's not a wrong book or a wrong recipe. Yeah, the repercussions of getting it wrong are significant, aren't they? A few financial services decisions made wrong is different. Didn't the king come out and say, we're all going to die. That's the worrying thing. So, you know, finance problems, death for everybody. It's a scale, isn't it? But is it reassuring that I find that it's funny that an AI has greater than 10 % chance of killing us but still can't figure out pensions rules? Yeah. I think we're making them way too complex then, aren't we?

48:25But yeah, it is interesting. On the basis of that, are you going to rethink your life choices? Do you feel like you've learned something? No. No? Okay, fine. She's doubling down. Double down. That's good. I like that. Do you think, though, it's part and parcel of where we are in the factory, though? Like, actually, this technology is emerging, albeit so quickly and so much money is going into it that it's changing so quick. Like I say, is this, like, asking difficult mathematical questions to Google in the 90s? Like, do we just have to trust that generic language models and not specific ones and wait till they get to the tough stuff?

49:07I think it's like any kind of big innovation that we've seen over years and years and years. I think now for us, it says, how do we harness this in the best way that gives the best outcomes for our customers? So from a product and technology perspective, it's incredible, right? It is one of the coolest things to kind of 10x the way that you build products, the way that you build code, the way that you're shipping things. It's quicker, it's faster. That is sensational, but all has to be wrapped up in the things that we do to protect our customers. Because that is, I mean, financial services, our number one goal is to keep our customers secure, give them a resilient platform, and ensure that their money is always safe.

49:48And so I think the grounding principles of anything that you do, new technologies, the way you're building, new products that you're giving, if you're helping your customers invest, it always has to be rooted back in that fundamental goal of keeping the customer safe. So, you know, I see AI is tremendously powerful and it can do tremendous good in terms of building things faster, getting things into customers' hands faster, giving better advice and fine-tuning AI models so that we can give more accessibility of financial information too in the hands of individuals so that the barrier is not so high.

50:22And it becomes less scary to do things like investing because actually that's really important allowing people to build their wealth and giving them information is super important and so I see this as you know if we keep to the grounding principles as a positive thing of is our customer safe is their money secure are we building resilient products for them then it will be used in the best way yeah I agree uh I imagine this isn't going to be the last time we're going to be talking about on the podcast so we'll move on and come back to this one in the next thing because there's loads of different changes.

50:56There's very specific financial services models being created by many of these players that will only make it get better and better and better. So we'll come back to this very soon. All right. So and finally, or artificially this week. So after spending the last 14 minutes actually talking about whether we can trust AI with our money, which you can't, by the way, speaking to you, lady in the front. It only feels fair that we test whether we can actually trust it with something far more important than that, FinTech Insiders and finally stories. So over the last 1 ,000, did I mention that it's 1 ,100 episodes?

51:34I mentioned that earlier on, episodes of FinTech Insider, we have covered some pretty ridiculous stories. And these days, some of them are so ridiculous that you genuinely couldn't make them up. Or could you? So tonight, what we're going to to be playing is a and finally or artificially competition um so we've got a selection of strange stories some of these are really weird um some are completely real that we've actually covered on the podcast so all you people bullshitting that you've listened to 1099 bullshit if you get these right yeah you fucking got his hand up again um so what we've got we've got a selection of those stories and what we're going to do is you've got to decide whether they are completely made up by AI or if they are real, okay?

52:24So what we're going to do, those glow sticks I told you about earlier on, this is why you need those. So for each story, if you think it is real, I want to see your glow sticks in the air like it's a rave in the 90s, okay? If you think it's AI, keep it low. Okay? You get me? Real, up high, like false download, right? I'm struggling with this. Turns out I'm AI. So, okay. So, first one that we did is, so this is a story, scientists who turned to OnlyFans to fund Marmot Research receives a crypto boost. This is the headline. Okay? So, So hands up if you think it is real and keep them down low if you think it's AI.

53:16Ooh, a lot in the air. I had to Google what a marmot was on this one. I don't know. All right, a lot of people think that's real. And you're right. Please go and look at this. It's insane. It's a scientist who literally opened up an OnlyFans to fund research into marmots. And you think, ooh, that's a bit seedy. But it wasn't seedy. It was videos of marmots coming out of holes, which, when I say it out loud, does...

53:52It sounds like the filthiest thing I've ever said in front of other people. So I'm now blushing. Sorry. Right, I'm going to move on. But you, I don't know if you, did you think that one was real or...? What? I was on the show. We covered that one, unfortunately, yeah. I also had to Google it and haven't recovered since. I'll be honest, like, our security on the internet's 11FS devices took a bit of a pounding on this one, hasn't it? But, again, that sounds filthy as well, doesn't it? I'm going to move on. Okay, next one. So this is Hope Leo's bank in the US hung up on him after thinking it was a prank call.

54:29So is this real or artificial? Put your hands up if you think it's real. okay well i think slightly slightly fewer this time yeah but but a lot i mean i just i want to i want to hear that you know like when they like all calls are recorded like i want to hear that call you know i'm not gonna do it i'm not gonna do the accent now i was nearly this close to do like another sip would have done the thing but but can you imagine the pope bringing up and being like it's the pope you know like it's i mean make make alex do it she's american yeah obviously This is real, right? It's just crazy. Like, how crazy is that?

55:07I can't believe he doesn't have a finance guy, you know? In the Vatican. Yeah. But anyway, anyway, right. So, okay. So next one, we have BNPL Company, fine in four, begins offering instalment plans on parking fines. What do you reckon? Hold them up high if you think it's real. Keep it low if it's AI.

55:37Oh, not many hands. All right, not many hands. Man, all right. A lot of listeners getting this right. That person very confidently with his hand in the air is completely wrong. So no, this one is AI. I love the confidence in how wrong you were, but, you know, keep it going. So no, this was an AI one. I mean, I could see why that might actually be a good product, really. I really need this. I get a lot of parking fines. Yeah. Just add them all together. Maybe like a cash back that gets fed into an ETF or something. All right, fourth question. So meet the new digital bank that lets joint account customers round up purchases to fund their potential divorce.

56:25Anybody want to have a guess on that one? real or fake? Zero hands. Okay, I was struggling because I scrolled down and it didn't so real. I was like, fuck. This is, no, this is AI. This is AI, yeah. I mean, that would be a, that would be a pretty terrifying joint fight. Like if, I know you can name POTS in many things, but if your wife suddenly names it divorce, like you're in like a, it's like a cooling off period in the financial term, right? That was a bad joke, my bad. All right. Okay, so an app called Are You Dead is climbing the Apple charts. What do you reckon? You reckon that's true? So an app called Are You Dead is climbing the Apple charts.

57:15Quite a few hands, quite a few hands. I have many follow-up questions on this one. This is true, yeah. Does anybody know the details of that one? I think this is one of my shows as well. They always give me the weird stories. I don't know why. I think it was meant to be something like if you didn't reply after a certain amount of time, it sends help or something. Does it wipe your browser history if you haven't pressed yes every so often? It's like a... Maybe that's the second release. Smart move on that one. It's a bit of a funny question though. Are you dead? Like, how am I supposed to answer when I am?

57:51Well, that's the point if you don't answer. Yeah, the negative answer has some, like it deletes your photos or something. I don't know. I feel like I'm giving away of a lot of the things from it. It's like, yeah, if you find my dead body, delete my photos in my internet history. All right. And the last one. So we have a vending machine company trials AI wellness check before dispensing highly caffeinated drinks. What do you reckon? True or false? John's big on that one. Oh, the hands are popping up now. Really pretty mixed. Okay, this is AR, I'm afraid. I mean, before I came here, I did say to a few people in the office, I can't tell if I'm overly caffeinated or under-caffeinated.

58:41So I could do with this. I suspect the marmot thing might imply you're over-calling. That was it. Yeah, that's what took me over the edge, wasn't it? All right. Sadly, that is all the answers that we do. Feel free to take the little band with you. You know, tell somebody you went somewhere cool. It's all good. But that is all the time we have for tonight, I'm afraid. It has genuinely been a pretty special episode to celebrate. Did I say it was the 1 ,100th episode of FinTech Insider? With a room full of beautiful people, some of which make bad financial decisions. And occasionally being talked about in the show as well, unfortunately.

59:17right so before you go the next FinTech Insider after dark is happening right here apparently on the 12th of November didn't know we'll be back so hopefully you guys come along to that tickets will be available straight after the show so keep an eye out for the QR code and get yours before everybody else does thank you to everybody for being here, thank you for coming along thank you to Village Underground for hosting us

59:45a massive thank you to our sponsors Thank you for your sponsors, Sage and Plaid, for helping us make it a success tonight. And finally, a huge thank you to my co-host, Kate, our brilliant panelists, John, Alexandra, and Tamara. And if you're listening at home, thank you for continuing to listen to this nonsense. And if you are in the room, I'll see you at the bar in a bit. Thank you very much, everybody. Goodbye.

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From the publisher

About this episode:

Our expert host David M. Brear, CEO at 11, and co-host Kate Moody, Customer Strategy Director at 11, present a very special edition of Fintech Insider News live from Village Underground in London. Joined by some fantastic guests and our live audience, we celebrate our 1,100th episode by discussing some of the biggest fintech and financial services stories of the week.

Stories covered on the podcast this week include:

Nubank takes its next big step with a launch into the US market, betting on word of mouth as it looks to build its fourth market. We also look at Monzo Aura, the UK’s first credit card to automatically invest cashback as customers spend, and hear from Luke Enock, General Manager of Borrowing at Monzo. Plus, new research puts the accuracy of AI-generated financial advice under the spotlight as consumers increasingly turn to general-purpose AI tools for help with their money.

And to celebrate 1,100 episodes, we put our panel and live audience to the test with “And finally… or artificially?” — can they tell which of the weird and wonderful stories we’ve covered on Fintech Insider are real, and which have been invented by AI?

This week’s guests:

Jon Hart - Enterprise Sales Lead at Sage

Alexandra Rivas-Gale - Product Director at Barclaycard Payments

Tamara van den Ban - Managing Director, Premier Banking at NatWest Group

Timestamps/stories:

Nubank comes to the U.S. with a big bet on word of mouth (04:59)

Monzo's new Aura credit card comes with AI subscription perk and cashback  (18:08)

AI gets financial advice wrong 57% of the time (32:47)

This edition of After Dark was sponsored by ⁠Sage⁠ and ⁠Plaid.

About Fintech Insider:

Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services.

Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space.

Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance.

Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you.

If you enjoyed this episode, don’t forget to subscribe and leave a review!

Got a question for us? Email ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠podcasts@11fs.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠!
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1100. News- After Dark: Nubank takes on the US, Monzo Aura launches, and can you trust AI with your money?Fintech Insider Podcast by 11:FS · 1 h 1 min
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