E097 - The New Way to Make Your First $100,000 Online (Whop)

26 Jun 2025 · 56 min

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In short

Podcast Summary: First Things THRST - Episode E097

Episode Title

The New Way to Make Your First $100,000 Online (Whop)

Hosts

  • Mike Thurston: Host of the podcast
  • Cameron Zoub and Steven Zhang: Co-founders of Whop

Episode Overview

In this episode, Cameron Zoub and Steven Zhang share their journey of building Whop, a digital marketplace that has successfully generated over $100 million in gross merchandise volume (GMV) without relying on traditional paid advertisements. The discussion explores their entrepreneurial experiences, the challenges they faced, and insights into the startup world.

Key Discussions

Early Beginnings

  • Meeting and Bonding: Cameron and Steven met at age 13 in a Facebook community focused on sneaker reselling.
  • First Ventures: They created a sneaker bot app, which automated the purchasing of limited-edition sneakers.

Transition to Entrepreneurship

  • Dropping Out: Steven dropped out of school to pursue their internet startup ventures full-time.
  • COVID Era Pivot: They transitioned to developing websites for Twitch streamers during the pandemic, leading to valuable lessons about product-market fit.

Challenges and Learning Experiences

  • Operational Challenges: They faced several operational hurdles as their startup scaled quickly, including managing customer expectations and technical issues.
  • Failed Experiments: The duo reflected on various failed projects, emphasizing the importance of learning from each experience.

Building Whop

  • Initial Concept: Whop was born from the idea of creating a comprehensive platform for buyers and sellers to transact in digital products seamlessly.
  • Unique Selling Proposition: The platform allows users to browse and purchase software, access communities, and automate payments—all in one place.

Focus on Product and Community

  • User-Centric Development: They prioritized building a product that solves real problems for their users.
  • Integrating Community Features: Responding to user feedback, Whop expanded to include tools for community building, particularly through Discord.

Payment Infrastructure

  • Central Role: The founders underscored the importance of a robust payment infrastructure, allowing multiple payment methods (credit cards, crypto, PayPal, etc.) to facilitate transactions.

Navigating Market Distractions

  • Avoiding Shiny Object Syndrome: They discussed the temptation to chase trends like NFTs and emphasized the importance of staying focused on their core mission.

Emotional Aspect of Entrepreneurship

  • Leadership Dynamics: The challenges of leadership and maintaining team cohesion amid stress and pressure were openly discussed. Cameron admitted to feeling overwhelmed at times, illustrating the emotional toll of entrepreneurship.

Building in Public

  • Transparency and Community: They acknowledged the mixed feelings about building a startup in the public eye and the importance of authentic engagement with their user base.

Key Takeaways

  • Value of Persistence: Persistence in the face of challenges is critical for startup success.
  • User-Centric Focus: Building a product that genuinely meets the needs of users can lead to organic growth.
  • Community Engagement: Facilitating community interactions can enhance user loyalty and retention.
  • The Role of Payments: A flexible payment infrastructure is crucial for enabling transactions and fostering trust within a platform.
  • Emotional Resilience: Entrepreneurship is emotionally taxing, and acknowledging this can help founders navigate their journeys more effectively.

Conclusion

Cameron Zoub and Steven Zhang's insights provide a valuable look into the realities of building a high-growth startup. Their journey underscores the importance of product focus, community engagement, and the emotional resilience required to succeed in the competitive online marketplace.

For more insights from this episode, listeners can engage with the hosts and explore tools that aid in entrepreneurship and personal development through Whop’s platforms.

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Transcript

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0:00We want to change the world. We want to do really big shit. We are fighting on behalf of a greater mission of helping a ton of people make money on the internet through WAP. Not only is WAP a marketplace, you also are a full-blown Discord app, forces, community. We had someone reach out who is making a bunch of money in these forums selling sneakerbots. Cam started to sell software through that forum. If you had one of these pieces of software that could buy a PlayStation 5, if you could buy 10 in a day, you made$10 ,000. So you could rent that piece of software out for a day for$1 ,000. We're making a lot of money.

0:27Let's just structure this really well and make an actual website that we can sell this software through. Everybody sees the shiny trophy and the lifestyle which they aspire to have, but they don't really know what it takes and the sacrifices we have to make. I'll cry from time to time. It's intense. This shit's hard and we care about it a lot. We have a lot of problems and we get in a lot of fights, but they're all out of passion and they all bring us closer after the fight's done. Do you have any enemies or people coming after you? now before we jump into today's episode i just want to mention that this podcast is brought to you by me and everything that i have built to help you guys level up if you want to transform your physique build muscle lose body fat build strength then you have the thirst app this has everything inside that you could possibly need to get yourself in shape to hold yourself accountable as well i also have the digital playbook which is a step-by-step guide to help you guys build a following monetize the following and also build a strong personal brand this is everything which i have done over the past nearly 10 years to allow myself to live a life of financial freedom and also geographical freedom i can basically do whatever i want life is good and i also have my newsletter which has been revamped where i'll share exclusive podcast insights my raw thoughts on business fitness and much much more so if you're interested about any of those, check out the description.

1:47You'll find the links to all of them. Let's get cracking with the episode. What's up guys, welcome back to First Things Thirst. We are in New York and we have the Watt boys in the building. How are we doing? Great. Very excited. How did you guys meet each other? We met each other on Facebook. We were like 12 or 13 years old and he made a post in a Facebook community about shoes and I responded to it. He was looking for an iOS developer and And I was learning how to program iOS apps, iPhone apps. And I messaged him. He was like a kingpin in this Facebook community about shoes. So he would sell Yeezys and Jordans and all the crazy stuff that people wanted.

2:27And he was like the biggest personality in this 2 ,000-person Facebook group. But he was like 12 or 13 years old. So I didn't necessarily know that. But I saw him everywhere. He was the shoe plug. Pablo Escobar. How did you get into that? I had a buddy named Charlie in middle school who's wearing these sneakers one day and I wanted to buy them when I got home. So I went and looked them up and they're LeBron 10 Platinums. They were like$300. I was like, holy shit. Like that's, I don't have$300. They get$10 a week for allowance. I was like, I got to start saving up. So saved up, took my, I started by going to the mall.

3:00So my mom, dad and sister would come with me 4 a.m. Saturday morning. We'd camp out outside of finish line. Wait six hours just to make like$50 profit on each pair of shoe. but then I found out that you could buy shoes online. So I was like, this is so much easier. So then tried buying them online, sold out instantly, found out that people build software to buy the sneakers before they sell out, kind of like high-frequency trading, but for sneakers. So then I made a post one day and Stephen responded and we started building together. No way, how old were you both then at the time? We were like 13 years old.

3:2913? Yeah, so you knew how to code. I was learning how to code and I think I learned a lot through working with Cam. And yeah, I was building like a Mandarin study app for my phone and my parents maybe speak Chinese. And yeah, I think I was always into jailbreaking my iPod Touch and iPhone. And I was just pretty infatuated with like the whole Apple ecosystem and read a bunch of books. And my parents got me a laptop after a while of begging. They didn't really let me have any like video games or anything like that. but they got my laptop and Googled my way to knowing how to code a little bit. No way.

4:11So would you say that coding is quite a useful skill to have? I think so. I think if you know how to program and you know what people want, then I think it's a superpower. So what happened after that? After that, we started building together and it started out, we just had an iOS app. After we finished building, we started selling it. So it was an app that you could download on your phone and when sneakers would come out, if a sneaker was$200 and it was going to resell for$400. You can make$200 profit. So we would sell the bot for a call at$100 where people could pay for the software. Sneakers come out.

4:41It automatically adds it to your cart, puts in your credit card information and purchases the sneakers for you. And then we started scaling that. So the evolution. It would monitor Nike's Twitter. And when the second they tweeted a link, it would click it. And then it would buy the shoes before anybody else bought them. And we'd package that iOS app up. We built like a, maybe like a shitty WordPress website. and we started sending that WordPress site into the Facebook group and people bought it and then we would send them an email with the file and maybe they'd pay us on PayPal or something. And then that started to work out.

5:17We made a little bit of money and we were like, what the hell, this is kind of crazy and kept building other things from there. We built a bunch more sneaker bot software. We built some games. We built some messaging apps. We built some other marketplaces. We built agencies. we built some SaaS companies you kind of name it and I think it was pretty fun yeah learning some internet money going back to the the first business the sneaker bot thing was that just primarily for sneakers or could that be used for something else like you say for example if somebody's throwing a show and like it's guaranteed to sell out really quickly could that be used for something like that or was it just for sneakers to begin with people did a lot of ticketing stuff but I don't think we ever really got into that I think that that was like we were mostly focusing on on sneakers i think it's like a little bit um not as allowed to do tickets for whatever reason i actually don't know why um but i think it's a little bit more difficult weirdly red tapey yeah exactly people did it with like supreme clothing back in the old days so um it was like clothing and playstation 5 consoles anything that's limited demand i mean certainly even reservations in new york we actually have um little software here and there that can make reservations in new york still um so things like that are pretty cool but ticketing we didn't really do so much people do that but um we've never really been into that yeah okay so that was doing well made you a bit of money did you was that a business that you could sell or did you just have it running in the background um yeah it wasn't necessarily maybe look we didn't sell it maybe looking back we could have sold it but um it was it was a full-time focus i'd say for probably we might run 13, so probably until like 16, 17, 18, around that time, that's when we were working on it.

6:58We were really focused on selling the software. So we just continued scaling. If there was a big release, the goal would be to sell to 10 ,000 people or 10 ,000 people give us their email, their address, their credit card, where we run the software automatically for them. So it definitely wasn't a background thing either. We weren't really able to sell it and I don't think it was a background. It was very intoxicating focused and it was really a lot of work because you had to wake up basically every night a release happened and set everything up and then there's bugs flying everywhere and you got to like fix them within the span of minutes otherwise you missed the entire release.

7:36So I think it was a good exercise to, I mean, he dropped out of high school shortly after we started because I think it was a full-time thing. He was making so much money from selling all the shoes. I definitely wasn't making as much and my parents were a little bit more strict and maybe we go to school but he dropped out of high school And I think from there, we just had so many, many encounters of what it looks like to build internet businesses. All of our childhood, we did that. And then, yeah, I mean, I guess up until COVID, basically. And we had an agency at the time, and we were like, this is not really that fun anymore.

8:09We're having to deal with all these clients. And we're basically building a bunch of apps and web apps for whatever, like random companies. And we were like, let's just build a website builder. because that's what we're doing already. That's automated. And we built that for Twitch streamers. And I think that was really fun. And we were like, wow, we have all these users randomly signing up. And then that became... Because streamers didn't, they needed a, they didn't have a website. They were just streaming, but they had no like... Yeah, exactly. And all they had to do, they would just put in their Twitch URL and it would make a website for them automatically.

8:42So it was like Squarespace, but for streamers. Ah. And we would just go into people's Twitch chats and be like, hey, I love you so much. like i've made this website for you yesterday and they'd be like what the fuck like you made this website for me it was like all custom designed to them um and that was like the first inkling of like building a piece of software or someone um it's kind of like it's i think there's a lot of that's evolved into what a lot of what wap is today but it was just someone signs up they put in some information and they have a website and a storefront kind of thing where they can send traffic to it was the biggest streamer that i just haven't gotten that side i don't think it was that big you see a bunch of like random 20 viewer streams and we'd be like hey what's up I'm a huge fan and they'd be like what the hell nobody's ever done something like this for me so you gave it to them and then they would would they actually pay I don't think we worked on it for like a couple months and then we had a better idea yeah it literally sounds like you tried doing everything I think we may have we tried a lot what were the things that in the early days didn't work didn't work at all I think I mean we tried to build a messaging app I think it was a good example I mean but I think even then there's so many learnings you know so i wouldn't look back and say regret any different experiment that we tried because they were all we all we learned something really valuable for each of them but there's one app we made um it's called secret text and it was a way you could uh but before snapchat had had um disappearing messages and they only had photos we built like a um it would you could send a text message and it would it would uh self-destruct and it would be encrypted and um and you could send messages to your friends and i think um like mark cuban released a app called CyberDust at the same exact time and we're like, alright, this kind of sucks.

10:19It's tough, but I think that's probably a good example, although in that moment we learned how to build a messaging app. That's a pretty cool learning and maybe how hard it is to scale. That's an ambitious task to take on a messaging app, competing with all the other big timers. Yeah, totally. We are getting another look at that now in WAP land. so okay yeah i think growing up it was really like we were delusional and like the best way possible it was just like we were going to try everything and i think um a lot of those learnings have just tied into what we're doing now with all these ideas and projects was this startup cost ever an issue or when it comes to coding and building apps like it's actually not that expensive because in my experience i mean i have a fitness app and to get the basics put together does come at some initial cost and a lot of people they want to have their own app but it's not free obviously it depends on how many coders you're going to need to actually build the thing did it cost much for you guys or were you just doing it all yourself I think it was helpful I mean Stephen was I think the I would usually market it and sell it and Stephen would program it so like there's like we used Heroku in the early days and even if it seems like you have to pay for something I think there's a lot of ways to be really scrappy and to figure out how to be extremely resourceful and get things accomplish the same outcome without building your own app or without outlying a lot of cash and if you have the ability to do that, fantastic.

11:44But I think it's like, people are like, maybe I want my own app, but it's like, why do you want your own app? And it's like, maybe because you want to host your community, it's like, okay, well then use Discord. And like, people don't actually really care. It's like, oh wow, I'm in this one specific app versus another app. They don't really give a shit at all. It's more of like a, it's the perceived perception from the creator, I think, a lot of times. And that's like a random example, but I guess my point is that we would, I mean, we'd sold shoes to make a couple extra thousand dollars and just make it work, I guess.

12:12So I don't think that the startup, I don't think the cost of getting started is ever that real. I think it's always, there's always a way to not pay a high cost. So when did the origins of what come about? During COVID. We were doing this website builder for Twitch streamers and then that started to become a drop shipping SaaS I don't know how it actually went from Twitch Streamers website builder to SaaS but it did and then we were building this thing called Frosted it was like a it would arbitrage Amazon to eBay products so you could go and link your eBay account and then you could sell Amazon products for a couple dollars extra so people would be buying on eBay and you'd be ordering it on Amazon and delivering it to their house people would pay for that software and we were doing that for a little bit and then we had someone reach out who was making a bunch of money in these forums selling sneaker bots.

13:13So they would go on and same kind of shit we did when we were younger, they'd be like, hey, I have this software available for$10 a day. Anybody want to rent it? Is that the same thing we should? Yeah, exactly. It's the same thing that we did when we were younger and we started to sell, Cam started to sell software through that forum and we were like, okay this is we're making a lot of money like let's just structure this really well and make an actual website that we can sell the software through and um we did that and then it was way easier and people people liked it yeah so during covid people everyone was reselling sneakers and supreme growing up and then during covid things like playstation 5s retail at 500 everyone's sitting at home all day they want um outdoor pools they want playstation 5 so 500 playstation was reselling for 1500 so the software was in so like such high demand um for people buying from like Best Buy and Walmart, all these companies.

14:02So the market just spiked again. And if you had one of these pieces of software that could buy a PlayStation 5, if you could buy 10 in a day, you made$10 ,000. So you could rent that piece of software out for a day for$1 ,000. Very niche, cool market. Super niche. Well, in COVID, when people were spending online, what were the dominant platforms back then? I guess Amazon. Amazon was huge. Best Buy, Walmart. I think it's highly concentrated at that. I mean, maybe like a long tail of Shopify stores, but I think definitely Amazon won COVID. So summarize for me again, why was, first of all, how do you come up with the name?

14:41We just had a bunch of domains that we bought when we were younger for any project. And this was next on the list. And we just went in, it was WAP.io at first and sounded cool, four letters. We had a cool W logo. And then - On random nights, Stephen would just buy expiring domains. So on GoDaddy back in the old days, you can see all the domains that just expired. And that's WeHelp offers pop. You help what, sorry? Offers pop is WAP's standard. Yeah. Okay, so when did it start to build some traction? So I think the biggest thing with WAP is that we were trying to solve our own problem. So we were just building software that we needed to sell our software.

15:19And we experienced traction pretty much immediately because we were actually selling things. And we had the sell side covered. So it was immediate traction. And, I mean, a couple thousand dollars a day at first. And I think that became a couple of$10 ,000 a day in the next couple of months. And then all of a sudden it was$100 ,000 a day. And six months later, and people were basically coming on. How are you getting people to, where are they coming from? Yeah. Like, were you advertising? Yeah. Well, the first thing we did, back to your question on like startup costs, we had a product, the dropshipping tool that had about a thousand users.

15:50That was the same users that were using that product would be people who would buy and sell sneaker bots. So we added a wheel to that product. Like Stephen mentioned, we had the initial software. So with the marketplace, you have supply and demand. So we were the sellers initially. We added free to this product at a thousand people a day. You could go on and spin a wheel and 30 people a day would win a free bot from our website. So that's how we jumpstart. We didn't run any paid ads. We didn't pay anyone for posts. We just had these users and we gave away the product for free out the gate where we covered it.

16:17And then every day you'd get 30 new signups. And then it started to come out from there. So we found all of the sneaker reselling communities where people were actively buying and selling sneakers. and we just, you would focus like one day you'd be like, okay, we have 100 customers, we have 30 sellers, we need more sellers. So we'd go partner with a community that had 2 ,000 sellers and give them a promo, like some sort of incentive to go sign up. And now we have more sellers and buyers. So we'd go find another community that had 5 ,000 buyers and say, the first 100 people to use this code get$5 off there.

16:45And you just kind of like balance out. And who's doing that? I was just messaging every single Discord owner, yeah. Yeah, okay. Was it just you two or who was the first few employees that you got? No, we have another co-founder named Jack, and Jack and I would program, and Cam would go to town on connecting the dots with customers and trying to figure out who could use it. And then we worked with someone named Jackson, who is another programmer as well, and I think he was doing customer support, and a pretty tiny, lethal group of people. I feel like I need to make more friends with programmers.

17:28so what to begin with what was the first few things that were was selling on there was it sneaker community that came on or was it yeah it was the only sneaker community and it was maybe like uh adjacent like tangential it's like um uh resellers generally so people that are selling on amazon people that were selling um heaters during covid and ps5 pools for people's backyard um all that crew so a lot of software developers actually would come on because they were the ones who built the software um and that was the first product line that we really supported because if you look at wop it's like we're a discovery layer so people can find what they want to buy and then we're a payments layer so people can pay for what they want to buy and the last part is that people can actually consume what they want to buy so if it's software then they would get that software delivered to them automatically they wouldn't have to worry about authenticating with the software and that was the first type of product that we supported so a lot of developers would come on on the sell side and um quickly that became uh the seller the sellers were like, hey, can we also add Discord access and let people join the Discord automatically when they buy the software?

18:30And we're like, sure, it makes sense. Maybe you want to have a community with your software on top. And that's what people did. And then I think people saw that and they're like, wait, we don't actually even need to have software. Why not just sell a Discord community and put a lot of content in there and make it worth paying for? And that's what happened. And I think that if you look at the barrier of starting a software versus a Discord server, is quite different, right? Anybody can go on discord.com and start a Discord server, but not everybody can go and program a software, especially not in 2021, which maybe now is a little different.

19:01And I think that started to become even more lower barrier. It's like, okay, then you can also go and add your courses. And then now you can go and create your own chat on the platform. You don't even need to go to Discord. And I think that that's kind of the mindset that we have is just trying to eliminate the barrier to entry. So going back to your question, I mean, the first people that used it were software developers and that became entrepreneurs generally. And I think that as we continue to grow and build out more functionality or less functionality, in some cases, to our platform, we can attract a broader base of entrepreneurs.

19:30How did you go about the payment processing? So I think actually a lot of our prior projects throughout our high school days were around payments. I think we're pretty deep in payments. I think we've been deep in crypto for quite a long time. And I think it's somewhat of a passion project markets and how people pay. So I think we just had a lot of expertise in payments already. And how do we go about it? We programmed a lot of payments infrastructure and used the tools that we knew existed from when we were younger, when we first started. So most people are paying through which means? Credit card.

20:06Credit card and debit card and crypto, PayPal. We try to have it all. And payments is a real problem for people, right? You have a lot of people that can't accept payments for whatever reason. There's a lot of monopolistic behavior that big banks have. And I think that that's perhaps even more real in other countries. If you're a government in a smaller country, and you're going to prevent people from accepting payments, that's a very real problem. And that's not even talking about people that can spend money. So you have a problem on both sides. And to that point, we want to be a very accessible payments platform and support a whole lot of different options.

20:50So from day one, we built payments infrastructure that is pretty adaptable, and it's not overly built into one service or anything like that. So yeah, people can pay with crypto, PayPal, credit card, debit card, Cash App, and Venmo, and Apple Pay. So yeah. So literally everything. Literally everything. Have you ever thought about getting into that world? A payments world? Payment processing platforms. Yeah, I think, I mean, some people probably consider us a payment platform very much. I think we look at it as a very critical part of the business stock. So it's not that we want to be a payments platform, but we want to be a platform for people to earn money and to start businesses and have success as an internet entrepreneur.

21:38And payments is a very critical part of that. But I don't think that we wake up and say, we're really excited to be a payments platform. I don't think that that's, I think it's only one part of the bigger stack. Yeah, I think on that note like we, when we first started WAP you could only rent out SneakerBot. So it was like we only had the billing support to pay for like a five day rental. And then there was a company called Gaten Jens, random SneakerBot company that said, hey I want to actually use this to sell monthly subscriptions. So it was never like we're going to build a massive payment process.

22:06It was just like solving real customer problems. Like this customer doesn't want to sell a license key for five days they want to sell it for 30 days renewing we didn't have that functionality so i think looking back we built a lot of payment infrastructure but it was really like steven said if you want to run an online business payments is one of the key pieces that people struggle with so through solving customer problems we've built like just a pretty robust payments network okay um and talking about courses because i think i can't remember what year was whether it was last year or the year before but like online courses became very popular and there was the emergence of school sam owens he created that and then at one point i remember everybody was on school but they had the issue i don't think they had their own payment processing built within it i think that was one thing that was an issue with them so you guys on what you also sell courses it could be a platform for putting your course on there yeah people can host courses on WAP.

23:02You can go and you can film and you can upload and you can create quizzes and you can have a chat underneath the course and yeah. Tell me about, there must have been some headaches or things which have gone wrong. Yeah, I mean, I think so much. I think a lot of it is just trying to convince yourself that you can figure out what to do and there's literally tens or hundreds of problems every single day and there always have been and I think it's it's whenever we have problems i mean i mean we have to just like they get harder and harder but we have to kind of just run through through the wall and um and fight the problem head on so i think i mean there's been like tactical examples our site goes down still you know like we've got the biggest streamer that's already used the platform stream today and um the chat messages are flying everywhere people are going crazy in in the messages and that kind of took down that that one area of the site so that happened all the time too many people too many people sending chat messages okay it's like and it's not everybody on the platform would experience an outage it's just for that screen but because there's so much happening in the in the ui it actually is difficult to um people's computer to handle that so there's like little things like that that are very detailed and then there's like higher level problems where it's like okay how are we going to um enter this new market and how are we going to build make sure that we're building the right product and um i think it is when we first started the problems were like how we're going to make sure that everybody gets a customer support ticket answered if there's a thousand people on the site and we have three people and two of them are coding one of them is getting all the customers like what are we supposed to do um and i think that's still the problem now we have like 25 000 30 000 tickets a month um people that are opening customer support queries and i mean someone has to answer those and this is for either the site not functioning the way i want they want it to or people who've had issues with buying a product yeah both um it could be it could be either it could be people that are they're just wanting to talk it's just kind of crazy and when you're dealing with uh internet and like public people can do a lot of different things and they um it's really fascinating to learn about all that stuff and things you never really expected um to come up come up with more usage and i think that those are really the source of our problems But of course, we want more users.

25:18It's also a problem. It's kind of like... I think there's also... I think back to the early days, like about a year in, when we were building this, NFT started blowing up. And we... To your question of like problems that have happened, I think in the early days, we would see these kind of like shiny objects and lose focus and jump on them. So we built like a ton of NFT infrastructure. And NFTs were very popular for a year. And then it was like, like our core product was you could verify ownership of an NFT to get access to a Discord server. And we also let people mint NFTs and WAP. And it's like, it's amazing you see a ton of growth.

25:44But then three months later, it's like all that growth is gone. Like it was practically we did a bunch of work for nothing and you learn a lot throughout the process. And I don't think we look at it like a negative experience, but I think it's fun because it's the, and there's always a million things you can focus on. Like there's always a million things you can do, but what is like the number one priority that's going to drive 80 % of the growth? And I think this time around, like there's, I feel like there's more distractions in the world now than ever, but going through those experiences of like we tried to do everything, we realized, okay, let's just do a couple of things and be the best in the world at it.

26:10And those things are the things that will drive the most growth. so there's also it's just like fun shit like that happens where you spend six months building something that is just okay this actually did nothing for the business at all like this episode is brought to you by whoop the all new whoop is here the only wearable that turns your health and fitness data into personalized guidance now seven percent smaller with 14 days of battery life i've been wearing whoop since 2021 and i've been wearing it every single day it's a device which i have used to improve my training, improve my sleep, and stay away from the things which are definitely not good for me.

26:45It's been a game changer. Now, Whoop includes a heart screener with on-demand ECG readings, so you can check in on your heart anytime and share results with your healthcare provider. It also includes a health span, a new feature that demystifies the aging process and shows how your daily habits impact your pace of aging, as well as hormonal insights for personalized guidance throughout your cycle or pregnancy it's the only wearable that gives you a truly comprehensive view of your body designed to help you improve your performance longevity and overall health so you can join now at join whoop.com forward slash first things thirst to get your first month for free let's get back to the episode did you guys think that like nfts were going to be around for a while because i was always very skeptical about it i mean i think at least one moment we're like, wow, in five years, people aren't even going to be using their house keys anymore.

27:38They're going to be using an NFT. But I mean, I think, to Cam's point, I think we kind of just got lost in the sauce for a couple months. But I also think that we met a really amazing group of people through that, and we learned a lot of interesting technical things, and I think that I wouldn't have gone back and not done that. I think it's like a, everything's obvious in hindsight, but the problems that you go through are very valuable to learn and go through a little bit of... Did you guys buy a load of NFTs? We bought a fair share. What was the most expensive one? Yeah, maybe Bored Ape. I don't know.

28:21Yeah, probably Bored Ape. Yeah. Okay. Yeah, it's weird. I luckily didn't get too caught up in it but um it's hard you mean it's really hard to know because a lot of these trends come and go and with the way the world is at the moment it's like who knows like right direction every day is a completely different day like who would have thought ai would be coming along as fast as it is right now who knows if that's not another nft thing and and all of a sudden people are like wait um i don't know if that's like as likely they are but um you never know right it's always like wait till quantum computing comes out and then there's um everything's kind of rendered useless and who knows?

29:00I think technology is surprising. Have you been using it to help with the coding process? Definitely. Yeah, a lot of... For someone who is mentally challenged like me, try and explain how you would do that. I think you can, I mean, you literally can go on to any AI chat GPT and just say, how do I program? I think you have to know what you want to build and I think that's actually the harder part and that's kind of what AI is showing is like even though you can program anything with AI, like you still need to program something. And like, what are you actually programming? So what do you want to build is the first question I would ask you.

29:38And that needs to be extremely clear. And then you can simply say, hey, AI, I want to build, what do I start? And then it can kind of tell you what to do. But what about, for example, you who is already a wizard of coding? How would you use AI to take it to the next level? Yeah, it could say things like, hey, make this page have a bigger headline. I don't know. Make this button look cooler. Make a sound when you click a button. Or maybe give me a bunch of test data so that I can simulate what this page would look like. Or hey, make this button work. Make this button actually pop a pop-up view.

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30:24Things like that. Okay. Maybe I'll have to give that a try. With the customer support problem, how have you dealt with that? Is it a matter of just hiring people to deal with the customer support or can you actually train a chatbot to handle people's questions? I was going to say, I've experienced it a little bit from time to time on websites and even with Instagram pages where they have this built-in chatbot. But it's really hit and miss because you might ask them a question and then this chatbot gives you an automatic reply and it's like, this is not answering my question. And then you're just not having that human experience and half the time you end up being more pissed off because you just wasted your time talking to a robot.

31:12Totally. And I think that we want to make sure that we have the best customer support ever. And that's been very hard over the past few months as we've grown. I think that the best type of customer support is one that you don't even have people opening tickets because everything makes sense and there's no problems on the website. So I think that that's like the first layer of defense. And as we've built things so fast, there's certainly a lot of areas that are old information or outdated instructions on how to use certain parts of the product. And I think when people run into that, they open tickets.

31:43So the first order of business is like, let's try to clean up as much of that as we can, make everything very simple, make sure there's no dead ends, make sure that everything is completely consistent on the site. And that's what we try to do most importantly. And then after that, yeah, We have a few AI tools I think we use for chats, but I think we also have a team of 20 people that are 24 hours a day online that are fielding customer queries. We have something called the Genius Bar that someone's in a WAP livestream all day that people can come to and ask questions and get help, perhaps more high-touch help.

32:17So we try to be pretty creative, and I think we're very inspired by Amazon, their amazing customer support and whatnot. and I think that that's certainly what we want to give to people over time. It's tough. Mm-hmm. So as it stands or as it kind of began, it was with three of you, three co-founders. Yes. Yeah. How have you all been able to get along with each other and work in harmony? Because I guess you're kind of friends at the same time. You're spending a lot of time with each other. so how do you how do you get along is there any ever any issues or is it quite smooth i mean so um when we started the business um jack and i were in austin steven was in new york we'd sit on zoom all day long we'd like a recurring zoom for like 12 hours a day we were just in that zoom and we moved to new york in november of 21 so um that's about like seven months after starting and we had this like hacker house in brooklyn so it was a three-bedroom apartment we got that up to 10 people so there were 10 of us living there and that was our office And I think, I mean, like we want to, Stephen, I remember we were 13, like from a young age, we, we've been like, we want to change the world.

33:22Like we want to do really big shit. And I think with that, everyone understands it's not going to be all like smiles and rainbows. Like it gets intense. Um, we all are fighting on behalf of like a greater mission of like changing the world, like helping a ton of people make money on the internet through WAP. So, um, we fight all the time and the Uber over Stephen was roasting me, but it's kind of like, it's like great. Kind of like it's, we're getting, we're all in it for the same thing. And we all like, it's not about our feelings. It's about like, how do we create like a revolutionary movement?

33:47So, um, I think it's easy to take things personal, but it's also like how many people in your life will like shoot it too straight and like look you in the eyes and say, you're fucking this up. Like, here's what you could do better. Um, so I think you can't, it's kind of like a drug you get addicted to, like how many people really give it to you straight in life and tell you the ways you can improve. So I cry, like I'll cry from time to time. Like it's intense. Like this shit's like hard and we care about it a lot, but it's also like the people who give it to you straight are the ones who like really love you yeah that's how i feel about it when you say you you're getting to the point of tears like what is it that's getting you to that point um i think it's the um the and when you zoom out there's like about 25 000 creators active on wop right now we're processing just under 100 million dollars like there's a lot of people that depend on wop and i think um you put a lot of pressure on your it's like you want to you want to succeed you want to do something really cool so um usually when i cry i will probably just be like overwhelmed like it's just like a lot at once and um then you just just like a release and then it's like okay cool like this isn't i'm like i think back to the prioritization thing like when you get overwhelmed it's when i get overwhelmed because i feel like i have a lot of things i have to do but in reality there's always going to be one thing that will like drive the most impact so it's usually like how do you ground yourself and reset and just focus on um what's most impactful and really just get back to it knowing that some days are going to be the most fun days of all time and some days it's just like you'll get curveballs thrown your way that you didn't see coming you just have to deal with it but would it be is it like when you suffer the team suffers or do you just kind of take yourself aside and have a little cry and then come back um i mean i've cried in front of steven do you know what he's having a bad day um definitely i think it's it's um i mean i don't think i don't think i've seen cam like come into the office is bawling with everybody right there um and i i think what attention i've definitely had moments i think i'm sure i'm sure everybody's had down moments um but uh and even as a group we have down moments but i think it's it's about um like cam said just trying to push forward and knowing that there's going to be people that come after you because they don't like you they're jealous whatever they're they feel wronged they were wronged like there's so many different stakeholders in the in the thick of it and um it does get hard that with that type of pressure but i think it's also like i mean that's double-edged sword of what we signed up for and i think that we're um we we want to service a lot of people and that's that's just a difficult difficult thing to do so um yeah it's very we have a lot of problems to your question and we get in a lot of fights but they're all out of passion and um i think that they all bring us closer after the fight's done which are usually very quick we don't have a lot of ego in our in our group um and that's pretty awesome it's it's pretty mad when it comes to entrepreneurship and starting your own business like nobody really prepares you for what is gonna come like it's not everybody sees like the shiny trophy and yep the you know the lifestyle which they aspire to have but they don't really know like right what it takes the sacrifices you have to make and even mentally like there is no preparation for that like what are you supposed to do when you're stressed and you're overwhelmed like Like there's many people who just won't understand because they're not in your situation.

37:02Right. Like the only people you could really speak to and relate to would be other entrepreneurs who are on your level. And there's not as many of them. Right. No, it's true. And what you look at actually prepares you less. It unprepares you. It makes you less aware of what it actually is like. And if you're going to go online and look at all the people that are posting, oh my God, look how much money I just made. Like they probably didn't clear that much money first off. And if they did, they probably have most of it in expenses. And they probably have, there's so many other things that aren't, they're not going to show in that story that are very true.

37:41And yeah, you're totally right. It's difficult. And I think it's part of it what makes it fun at the same time. So I think it's just a big blessing and a curse at the same time that we both love. and I think it's I don't think I could imagine a world different for day to day but do you have any like enemies or people coming after you all the time like you wouldn't believe it's insane I think when you have any amount of success you're always going to have people that are that for whatever reason that they don't like that and it's unfortunate and I mean we had we had uh when we first started like six months in we had a company try to buy us and um we said no and then they sued us it's like what like and then i mean there's plenty of examples like that that have happened and and um i think if if we feel wronged our immediate reaction isn't to like let's go get back at this person let's go try to like take them down with us i think it's so lame like like there's a lot of other positive net positive impact that you can have on the world and if that's what you're going to devote your time to do then um unfortunate that's unfortunate So I think that we try to look at this people as like, we're doing something right to some extent, and they wouldn't be coming after us if we weren't having a little bit of success.

39:01And I think that that's the best we can do. I don't know why people come. It's actually a fantastic question. Well, yeah, I guess it's a sign that you're doing something right. Like people, all the companies, competitors are feeling threatened by the success and the growing dominance that you guys are having. Have you experienced any, like anyone try to hack the system? Yeah, I mean, we get, like that's another thing. It's just like so many messages every day that are like, hey, I noticed a problem with this one random part of the website that the text is off. And it's like, oh my God, like we have like thousands of pages on our website at this point.

39:38If you're counting user-generated content, like hundreds of thousands of pages on the website. And it's a lot of noise. I mean, we have people that try to hack the website every single day um i mean we have where we're doing a pretty good job on on the security side and like we have pretty awesome engineers and and um i think that's an awesome benefit of our team but uh yeah all the time twitter went down three hours because someone hacked twitter um the other day your account no no like just the whole platform in general so i think it's like we're not any different than um any of other platforms it's we're just smaller and um as we get bigger it's just more people hate us more people want to take us down more people want to literally take us down hack and and more people want to um extract value from what they think they can get um and i think that's just like a part of the process unfortunately and it's a cost of doing business um at what point would you say that you guys start to get attention from the success of what i feel like we don't have attention still um and i think we like it we don't want that much attention to be completely yeah because i get the impression that you guys are pretty low-key like you're not out there flexing in your lamborghini being like yeah steven has two lember um yeah i don't think i mean we we um we have some cool investors that that have definitely um had stories online about and um but generally like yeah we don't like that we like to if it were up to up to me i'd just be programming in the back room like nobody can find me and nobody can can see me at all like that's be awesome um but i think i mean as we grow it kind of is important to get the message out and i think that we're starting to to um to do that more i i mean i don't know a year ago we had a bunch of press come out and um people are interested i think in in the mission some of the articles which are online yeah pretty big headlines yeah like is that something which you have anything to do with that or people just found out about you want to write an article i think it's much more the latter i don't think that we have a we don't really have a coordinated effort to try to get articles written um in fact we have people that are that message us frequently to to um report on different things and i think we have a very unique platform right we have thousands of tens of thousands of young people earning sustainable income like that's like very weird because 10 years ago you'd have that group of people maybe have to go and do investment banking or consulting or some random job.

42:03I remember even on the rise of social media, it was almost non-existent money online. It's crazy. I think it's just changing so fast and everybody's trying to get a grip on what is actually happening and definitely wants to report on it because we have people making millions of dollars and they're doing something that's very, very not the same as what people were doing 10 years ago. I think there's a lot of inherent interest in what people want to learn about as it relates to our platform. I also think like the pr and like these headlines it's like you have uh you're the main story for four hours and the website recycles it it's kind of like you'll experience like a massive influx then it comes back to baseline so i think we're also it's kind of like it can help with a couple things but it's really like we try to focus on things that have strong foundations that will compound over time and pr and flex and all that stuff like it doesn't how does it actually help our creators make more money how does it actually push the product forward at what point did you decide to take on some investment um when we when we had um the acquisition offer it was what did they offer did you say uh i don't know if i should i can tell you can tell you afterwards but actually maybe don't okay i can't tell you um yeah uh but i think during that period we're like um we met a couple met the founder of tinder and um and uh peter teal and um we wanted their support and i think that at that moment it was like okay this is going from a sneaker bot marketplace to um maybe amazon for digital services um and products was i think the pitch of the time and um how do you even go about approaching these big dogs um yeah i think um it all happens so randomly you know yeah they will no doubt have so many people yeah trying to get in touch with them be like hey i have this opportunity for you right was there was there anything specifically that you guys did or was it yeah we had a he went to we had a real product and we had a real usage on the product and i think that we were very authentic about what we were building and it was a product for us so we knew exactly what people wanted and we knew that it was going to have traction because we were selling on it so i think that they really appreciated that and um when you have a couple people speaking very positively on your behalf um it becomes uh exciting for those people to get to meet you and i think it's exactly what happened we had some people that um were were advocating on our behalf to uh some of these these big uh big people and and um had amazing conversations with them and then they told their friends about us as well and um before we knew it we were talking to a lot of a lot of really great people that we we learned quite a bit from so um i would say just like having something that is really authentic and and valuable for people so was it a case where you were looking for more cash flow or you just wanted the somebody involved who had the experience to kind of advise you and take it to the next level i think both um i think definitely both i think that pure purely getting cash um and not having that group of people around us would not have gotten us to where we are right now um and purely having that group of people without any cash would not have gotten us where we are right now so i think it's it's a mix of both and um i i think it can kind of change at any given time and we have like a if we have a really great um idea that we can invest 10 million dollars to then um maybe that matters less who it is and um if we are really getting stuck on product right now and maybe we have to figure out some really niche detail in our chat maybe we don't need any money we just need someone to talk to so i think it's a spectrum yeah i think that people often ask like how do you raise money like how do you get investment from people like x y and z and it's like that's the wrong question it's like how if you're building the dopest products of all time people will want to give you money because they see it so i think that and i think like the to tie back to the point of like the nfts i think one cool like we just try so much shit and sometimes you don't know where it's going to take you and like the nfc project like the time we worked on that some of the most impactful people at wop today we met during that time and with the investment side um someone i went to high school with got like had a friend who got dinner with someone randomly one night who had like a cool um incubator called z fellows and we joined it and And then randomly, like, he introduced, it's like these random, you never know where something will lead you.

46:18So it's just like, we try so much shit. So I think it's really like, if you build really cool shit, people will want to give you money. And then that's really it. How often do you speak with the investors? Frequently. On a weekly basis. A lot of them frequently, and some of them not at all, probably since we've raised money from them. But I think that we're very, very close with a lot of them and still get advice and still get really good ideas from them and sometimes still money. So I think it's, yeah, we have a really good relationship with a lot of our investor base. How old are you guys now?

46:52We're both 26. No, I'm just kidding. 26. 26, so fuck. Pretty good for your age. I mean, do you ever feel like you want to take time off and have a bit of a break or when you see something that's working as well as it is, you just want to work every day to make it bigger and better? I think when there's a really clear shot at making it way bigger, it's impossible to not just work on it 24 7 um which is i think very much the story of the past month i think like it goes it goes in um waves or maybe sometimes it's like um i actually we don't even know what we're we need to figure out what the highest impact thing to build is but that is not the case right now we have very clear uh things to do and i think because of that we're doing hackathons on the weekend and it's amazing and it's so fun to do that type of stuff.

47:41What's a hackathon? It's just programming, shipping features on the weekend. You have like 24 hours a day. Yeah. But that's what you do every day. 24 hours what? Where you just... Work. I mean, program or go and talk to customers and think of ideas, work on designs, anything that can move the ball forward. And I think like we use WAP internally, right? So we don't use Slack, we don't use Discord. We only talk all of our internal company on WAP. And that is really fun because we're all just using the product all day. And if we're all using the product all day, we can message customers right from the product.

48:16We can build the features that we're missing on the product. And it's all very obvious to everybody on where the gaps are. So I think that is really fun as well. So tell me, both of you, what is a typical day looking like at the moment? You wake up when? Right now, I'm usually waking up at like 8.45, 9 a.m. I try to run like two, three miles in the morning get to the office by like 10 I've been sitting in the office probably until like 11 recently 11.30 and then go home call Steven, honestly what's been happening every single night and then go to sleep at about like 12.31. That's crazy, yeah mine is a little less impressive without the run I wake up at like 9.45, 9.50 walk to the office, 9.55 I get there and then I'll have engineering stand up and then I will work on the highest impact product feature of that day or week.

49:08So right now, we're working on new user onboarding, and a lot of people don't really understand what WAP is, what WAP does, and how to use WAP, which we've never really focused on a good onboarding, and that's going to change quickly. So right now, I'm working with engineers, working with designers, working with product people, talking to customers, and writing code. Is it the same office that you both go to? yes we just are on different sides of it and we don't get to see each other during the day this is in new york yes why did you choose new york i was i went to everyone's in austin now i feel like all the tech people yeah austin's cool um they were actually in austin and um i was in new york and um i convinced them to come to new york because i think that um i we were in austin for a couple summers and it's just a little bit more too chill it's it's just it's hot yeah why do we not i know because i was in austin last week yeah and i liked it it was very different but it was i felt like it was missing something it was a little bit too chill as you said yeah i think if you are i don't know if you if you i don't know if you need to physically be somewhere when the company is primarily online but i feel like new york has a buzz and an energy about it yeah how do you feel in new york like you've been here for a couple how do you feel i like it's exciting yeah yeah i mean i'm the type of person that i probably prefer more warmer weather than like if you buy the beach yeah but i like being where the action is yeah and there's just there's certainly a lot on offer and there's a lot going on i think it's literally always something to do in new york the airports are close the food is great and i think that's you can walk walking around everywhere i love that yeah that's something which i miss in dubai i don't think you guys have been to dubai but it's very sort of segmented there's little areas where you can walk around but it's not like i mean if i wanted to i could walk all the way through you know new york yeah not that i would do that but it's like nice to have the option yeah you do that yeah sick so um i mean what is what is the big vision yeah our big vision is is to build the exact product that we would have loved to have growing up and building all these different businesses so if we look at facebook and and um look at they put three billion people online connected everybody but they didn't let anybody pay each other.

51:22That's a problem. And our big vision is that people are, in a couple of years, going to wake up and open WAP and do their work and earn their livelihood on the platform. And we think that's a much more exciting version of what people are doing today for work. You're obviously doing something cool and a lot of people have figured out a cool path, but the vast majority of people haven't quite figured that out. And I think there's a lot more opportunity than people think to do something really fun and also make money at the same time. So vision for WAP is that people will be the place for work and people will use WAP to find customers, earn money.

51:58It's a big shopping mall, basically. Do you feel like Facebook or Meta tries to do that with the Metaverse, but it kind of didn't really take off? I think they're trying to do it, for sure. I think that a lot of, every big platform, I think, is realizing that the future of internet is largely driven by creators and people that are starting, they're driving all the traffic, right, to Instagram. You don't go on Instagram because it's fun to go on Instagram. You go on Instagram because you want to see what creators are posting. And that's the only thing on their entire app, right? Like if you open their app, the only thing you see is user-generated content.

52:34So because of that, they need to incentivize those people somehow and they need to give them money, which is not many other incentives. And right now they're running ads. They're not giving people money. So it's pretty backward. I think they do realize that though. And I think that, um, I think we have a lot of people that are not going to like what we're doing, um, because we'd be disrupting them. So yeah, I, uh, think they are going to try to do it and they're trying to do it. I think that, um, we're in a weird headstart right now, but I think we have to move really fast. Cause I mean, like you said, everybody's on Instagram, but I'm at the point where I feel like there's so many things wrong with it.

53:09Like I'm being shown things I don't want to see. I don't get to see the stuff from the people that I follow because I'm literally getting bombarded either with random creators reels or ads yeah i said and there seems to be more ads than ever and those creators that are creating content aren't really being rewarded certainly not on the same level that youtube is rewarding creators i think of all the platforms youtube is still my favorite and i think it's done a great job of not only rewarding creators like myself but also the uh the algorithm is very good at suggesting videos that i would like to watch like every time i go onto the explore page i'm like there's actually so many good videos that i don't have the time to watch yeah like it seems to know what i like to see the quality is very good right interesting yeah um no it makes sense um how does youtube how much like if i can ask like how much do you make on youtube so a lot of it is dependent upon obviously views but then the type of content which you're creating so you'll notice for example let's say my friend imangadzi so he would make a lot of videos about business entrepreneurship and finance the the money he would make per view would be very high because the type of people who are watching his content somebody like me who's making gym videos or vlogs which aren't necessarily about money finance crypto things like that i get less money per view so it's completely dependent upon the creator and type of content which they're making i think i've noticed overall the ad revenue is not as high as it used to be i don't know if that's because there's either more creators or there's just advertisers are spending less money on that kind of comes and goes but it's never really a huge amount it could be like on the worst months like eight thousand dollars all the way up to like twenty thousand dollars and you have how many subscribers 1.6 million yeah so i think that like that's that's a problem and i think that that's probably making more money off of youtube then yeah well yeah the thing is with youtube is you can build a lot of loyalty and trust yeah whereas the short form content say for example on instagram if you're putting up pictures or reels you can get attention but you're getting someone's attention for a very short period of time then they're on to the next thing if someone will commit to sit down and watch five to ten minutes of you they get to know what you're about build this trust and then maybe they'll go watch another few videos and when they've watched like five videos they kind of feel like they know you totally yeah I mean I think that in some ways we're trying to make an even deeper form of engagement than just purely a video and um i think that's like our existential challenge is like how can we give creators a even more engaging medium to form that relationship with the customers that will actually pay them yeah um and i mean yeah 1.7 million subscribers like in in wap land if we're not generating at least a dollar per each of those subscribers each month then we have failed at a certain point so that's our vision okay so I need to get on what yeah

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Cameron Zoub and Steven Zhang, co-founders of Whop join the show to discuss the mechanics of building a high-growth startup from the ground up. Whop has quietly become one of the most efficient digital marketplaces online, doing over $100M in GMV without relying on paid ads or loud marketing.

We talk about the early days of building out of hacker houses, the decision to focus deeply on product before anything else, and the operational challenges that came with rapid scale. They also reflect on leadership, team dynamics, and what most founders underestimate when trying to build in public.

00:00 Introduction
02:00 Meeting at age 13 and bonding over sneaker reselling
04:05 Building their first sneaker bot app and selling it on Facebook
06:40 Dropping out of school and going all-in on internet startups
07:55 Pivoting into websites for Twitch streamers during COVID
10:29 Early experiments, failed apps, and lessons in product-market fit
14:20 How WAP solved problems they faced as software sellers
18:18 Expanding from software to Discord access and digital memberships
20:17 Payments infrastructure and why it’s central to their platform
25:28 Chasing shiny objects like NFTs and learning to refocus
30:42 Co-founder dynamic, intense pressure, and emotional moments
36:01 Competitors, cyberattacks, and the cost of success
39:31 Staying out of the spotlight despite massive revenue
44:30 Taking investment from figures like Peter Thiel and Tinder’s founder
49:11 Making WAP the internet’s go-to for work and income
54:25 Rethinking creator monetisation beyond courses or content

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