In short
Podcast Notes: The Business of Watches [010]
Episode Overview Title: The Business of Watches [010] Hosts: Andy Hoffman (Senior Business Editor at Hodinkee)
Guests
Ming Thein (Founder, Creative Head of Horologer Ming) & Praneeth Rajsingh (CEO, Horologer Ming) Description: In this episode, the hosts discuss various aspects of the innovative watch brand Ming, including design processes, financial challenges, manufacturing unique components like the Polymesh bracelet, and future plans for a subsidiary brand.
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Key Topics Discussed
- Introduction to Horologer Ming
- Brand Overview: A relatively young watch brand (established 2015) with an international presence.
- Leadership Structure: Ming Thein as creative head and Praneeth Rajsingh as CEO, focusing on the blend of creativity and business sustainability.
- The Design Process
- Creative Approach: Ming’s design is heavily influenced by photography and the interplay of light and materials.
- Engineering Transition: Ming has transitioned from external engineering partners to doing in-house design and CAD, which allows for quicker iterations.
- The Polymesh Bracelet
- Innovative Manufacturing: A titanium, 3D-printed bracelet that has garnered significant attention.
- Manufacturing Challenges: Detailed discussion on the complexities of producing the Polymesh, including the precise articulation of its links.
- Market Reception: Surprising positive feedback even before widespread handling, challenging industry norms of imagery vs. reality.
- Financial Strategies
- Funding Challenges: Discussion on the difficulties of traditional financing in the watch industry and the high cost of development.
- Project Financing Model: Introduction of a project financing strategy where investors fund specific projects rather than acquiring equity in the company. This model allows for independence and targeted growth.
- Future Plans and New Initiatives
- Subsidiary Brand: Plans to launch a value-priced subsidiary to offer more accessible products while maintaining the core identity of the brand.
- Entry-level Watches: Exploration of potential entry-level products while considering the cost of production and maintaining brand integrity.
- Industry Context
- Market Dynamics: Discussion on how the watch industry is adapting post-pandemic, especially in terms of cost management and supplier relationships.
- Competitor Analysis: Mention of how larger brands like Apple are setting manufacturing standards that smaller brands must navigate.
- Legacy and Succession Planning
- Long-term Vision: Emphasis on finding successors who align with Ming’s creative philosophy, ensuring continuity and innovation within the brand.
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Key Takeaways
- Innovation vs. Tradition: Ming's approach to watchmaking balances traditional craftsmanship with innovative technologies like 3D printing.
- Sustainability of Operations: The brand's unique financing model and in-house capabilities aim to create a sustainable business model amidst industry challenges.
- Community Engagement: Ming emphasizes maintaining strong relationships with suppliers and customers, fostering a sense of partnership rather than simply transactional interactions.
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Quotes
- "We're not in the business of making something people need. We're in the business of making something that makes people feel good."
- "You have to trust them a little bit that they're not going to give you something that completely doesn't work."
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Next Steps
- Subscriber Call-to-Action: Encourage listeners to leave thoughts or questions in the comments section for future episodes.
- Future Releases: Anticipation for new releases including the integrated bracelet watch and potential offerings from the upcoming subsidiary brand.
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For further discussions and insights, listeners are encouraged to visit [Hodinkee.com](https://www.hodinkee.com) and participate in the community around horology.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Chapters
Tap a time to open that second in VOThe Business of Timekeeping
0:45 to 2:36
Exploration of the global watch industry and its intricate dynamics.
“But behind that figure is a complex web of legacy, innovation, and ever-shifting consumer tastes and demand.”
Meet Ming Executives
2:36 to 3:54
Introduction to Ming's leadership and their unique approach to watchmaking.
“It was on one of Ming's wrists when we talked in Dubai, on the other, an Apple Watch Ultra.”
Insights from Dubai Watch Week
3:54 to 4:56
Discussion on the atmosphere and interactions at Dubai Watch Week.
“I'm here with Paneeth Raj Singh, who is the CEO of Horologer Ming.”
The Art of Collaboration
4:56 to 7:16
Insights on successful collaborations in the watch industry and their challenges.
“And it's, I don't know what you want to call it, the density of people you meet and the density of interactions is really high.”
Ming's Design Evolution
7:16 to 11:15
The evolution of Ming's design process and internal engineering practices.
“And then the entity that comes out of it has like five names and nobody remembers what the hell it is.”
The Polymesh Bracelet Response
11:15 to 14:00
Ming's experience and feedback on their innovative Polymesh bracelet.
“Jason, who runs the 3D printers, the farm of 3D printers now in the office.”
Exploring Polymesh and User Reactions
14:00 to 16:40
Learn about the innovative Polymesh material and the surprising user feedback.
“And frankly, I didn't know how it was going to feel until it showed up.”
Operational Changes and Brand Sustainability
16:40 to 21:10
Discuss operational changes and strategies for brand sustainability and succession planning.
“And so what are you doing to, you know, meet demand?”
Brand Philosophy and Design Process
21:10 to 28:00
Delve into the brand's philosophy on design, creativity, and the future.
“where it's like we've exhausted everything that's reasonably doable.”
Design Challenges in Watch Manufacturing
28:00 to 29:00
Explore the complexities of designing watch components with varying widths and materials.
“obviously, we want to prioritize our customers.”
Show all 28 chapters
Additive Manufacturing and Its Impact
29:00 to 31:00
Learn about the innovative uses of additive manufacturing in the watch industry.
“There's also the, because the process is basically a bed of metal powder that's fused by laser.”
The iPhone Analogy
31:00 to 31:40
Discover how the PolyMesh bracelet compares to the groundbreaking iPhone.
“You have to revolutionize the spring bar next.”
Challenges of Manufacturing at Scale
31:40 to 34:20
Understand the hurdles faced by small watch brands compared to giants like Apple.
“We know for a fact that since we've announced this, several of our partners have gotten inquiries of like, hey, can we do this?”
Investment and Financial Challenges in Watchmaking
34:20 to 37:10
Unpack the financial difficulties of securing investments in the watch industry.
“Even if they've got a way of making blanks roughly the right shape, they still have to post-finition machine.”
Project Financing Models for Watch Brands
37:10 to 40:00
Learn how project financing can help small watch brands sustain operations and innovate.
“I actually do struggle to find a good investment thesis for this industry because it really is driven by passion, irrationality.”
Navigating Financial Challenges in Watch Production
42:00 to 42:59
Learn how financial strategies impact the timing and delivery of watch production.
“Because if every quarter I have to send out an interest payment, or if I'm on the hook for a big bullet payment on the principal at some random time in the future, you have timing mismatches.”
Understanding Revenue Fluctuations in the Watch Industry
43:00 to 44:17
Explore the recent revenue challenges faced by watch brands and market dynamics.
“to launch the product when the time and the product is ready.”
The Impact of Tariffs on Watch Pricing Strategies
44:18 to 46:06
Discover how tariffs influence pricing strategies and cash flow in watch businesses.
“I think for everybody, 24 was tough because basically the world restarted in full.”
Balancing Supplier Relationships During Economic Shifts
46:07 to 47:58
Understand the importance of maintaining strong relationships with suppliers during tough times.
“and rolling it back is fine because from the outside perspective, like, okay, you guys followed the market.”
The Challenges of Component Supply in the Watch Industry
47:59 to 50:26
Learn about the challenges brands face with component suppliers in shifting markets.
“just knowing where components come from and knowing what our components cost and what our suppliers tell us vis-a-vis cost of components and difficulty manufacturing and all that, I would say we're less than half.”
Adapting Business Strategies in a Competitive Market
50:27 to 52:04
Find out how watch brands adapt their strategies to remain competitive amid market pressures.
“Well, I'm going in and saying like, hey, I'm not a big enough brand to have like five suppliers for the same component.”
Exploring Pricing Structures and Consumer Value
52:05 to 54:36
Investigate how historical pricing decisions shape current consumer perceptions and value.
“and that the demand and that business proposition for that kind of product is suffering and everybody's simply premiumizing and moving upscale.”
The Importance of Brand Identity in Watch Pricing
54:37 to 56:00
Understand how brand identity influences product pricing and consumer choices.
“Now, that's going to sound a little bit fluffy, but to me as a designer, it's what can I take away from the piece but leave the identity of the brand intact?”
The Cost of Offline Watch Experiences
56:00 to 56:50
Learn about the financial implications of attending watch events and the offline experience.
“And I understand and I agree that part of what makes independent watchmaking enjoyable for a lot of supporters is the ability to meet the brand for the offline experience.”
Sustainability and Brand Identity
56:50 to 57:52
Explore the balance between product pricing and maintaining brand identity.
“Because if you're talking about keeping all of the things that make the main brand what it is, there are some things which you just can't do.”
The Importance of Fun in Watch Design
57:52 to 58:38
Discuss the need for a playful approach in the serious world of watchmaking.
“I mean, you guys take yourself very seriously.”
Innovations in Watch Design and Functionality
58:38 to 1:00:01
Delve into the creative process behind new watch designs and features.
“on this fun project and when might we uh hear more i think i think we're nearly done baking yeah we're nearly done baking well actually we are done baking it's like cooling off now yeah They're too hot to touch.”
The Unique Features of the New Watch
1:00:01 to 1:02:09
Learn about the technical details and innovations of the upcoming watch release.
“Which, this makes no sense to anybody listening, but you're looking at it and it is, right?”
Transcript
Automatic transcript. May contain errors.0:00Welcome to the Business of Watches, where horology meets high finance and each tip tells the story of markets, margins, mish, and mechanical mastery. I'm your host, Andy Hoffman, Senior Business Editor at Hodinkee. In this series, we dive deep into the global watch industry, a place where centuries-old craftsmanship intersects with billion-dollar valuations, executive brand strategy, and investor speculation. From Swiss Valleys to Silicon Valley, we trace the movements shaping this uniquely resilient sector. Just how big is the business of timekeeping? Well, some estimates place the entire watch industry from ultra-luxury maisons to smartwatches and microbrands at north of$100 billion globally.
0:51But behind that figure is a complex web of legacy, innovation, and ever-shifting consumer tastes and demand. This is the podcast for collectors, analysts, watchbuyers and sellers, and anyone who's fascinated by the intersection of riskwear and wealth. Because if time is money, then money is most certainly time. So let's get down to business.
1:21Horologer Ming is a truly unique force in the world of watches. It's a young brand, just eight years old, and it's genuinely international, with its founders, operations staff, and executives scattered across the globe, from Malaysia to Switzerland, Dubai, and beyond. At the center is Ming Tian, the brand founder, creative head, and as it says on his business cards, supreme overlord. Informed and inspired in part by his work as a photographer and the interplay of light and materials, it's his designs and vision that are the brand's products. But how do you make that a business, a business of watches?
2:10Praneeth Raj Singh is Ming's CEO. It's his job to run the operation and make it work financially. The company's evolution and approach is not like the others. We talk frankly about production costs, novel project financing solutions, and the path to make Ming's creative output and ideas a sustainable watch brand. There's plenty of news in this podcast from how Ming will evolve its polymesh bracelet that has set much of the watch world abuzz to plans for an entry price subsidiary brand to a sneak peek at a new integrated bracelet watch, a first for Ming and one that is sure to have an impact when it gets revealed.
3:00It was on one of Ming's wrists when we talked in Dubai, on the other, an Apple Watch Ultra. That's not random. Apple comes up a lot in our conversation. The Cupertino tech and design giant looms large over Ming's singular creative and business approach. One note, the reduction in U.S. tariffs on Swiss watches to 15 % from 39 % hadn't taken effect when we spoke. It's now been implemented, but still needs to be finalized in a permanent and ratified agreement. Here's our conversation with the creative and business heads of Horologer Ming. We hope you enjoy.
3:52We are in Dubai or at Dubai Watch Week. We are in Dubai. I'm here with Paneeth Raj Singh, who is the CEO of Horologer Ming. Thank you for getting that right. So many Ming watchers, which is... Yeah, who is the... What is your title, Ming? This is actually something which is subject to much debate. I mean, I should be like chief creative co-founder, chief creative chief designer, whatever you want to call it. But the problem is you do so many things that my business card is supreme over the Lord. It does. That's right. It does. That's right. So you are the supreme over the Lord. Technically chief creative.
4:29Okay. Excellent. And only creative at this point. And so you've been here probably four or five days. How are you finding the show? How are you finding interest in the products right now? What do you make of where we are in the cycle? So Dubai, you know, Dubai is always, it does everything turned up to 11, right? And I think that's also reflected this time around. The show is a lot bigger than the last one. A lot more brands, a lot more participation. And it's, I don't know what you want to call it, the density of people you meet and the density of interactions is really high. So, you know, at the end of the day, I'm trying to leave our booth.
5:07It takes me half an hour to walk to the exit because you keep bumping into people you know and you have conversations. and there's been a lot of serendipitous meeting, which I think actually it's one of the most valuable parts of coming to these things because they're the conversations you have that you don't expect and then suddenly it's like, oh, maybe this will go somewhere. And that's on the client, customer side or I mean other parts of the industry as well? Okay, so I'm focusing these days more on the creative side and less on the client side. Obviously, there's a lot of clients that I'll bump into that I know, but I think for the most part, it's the chance to meet a lot of people that you might want to work with want to see this collaborations with or they want to work with you and then there's this it's hard to go and plan these things otherwise because it's like you trek out to the other side of the world for a meeting that may not happen it feels a little bit forced as opposed to oh you know casually bump into you love your stuff you know we should talk and it goes from there you brought up collaborations where do you think we are on collaborations i mean collaborations have become pretty ubiquitous um common thing you've done some in the past they have i think collaborate The thing with most collaborations is some work really well in terms of each brand has something they bring to the table.
6:13Some don't. Some are just like there because it's, I don't know, we'll just chuck two things together and see what sticks and hopefully something falls out of it. I think the collaborations where there is a genuine reason for it to exist makes sense. The collaborations where it's just we're being opportunistic, I think those will die because eventually people will just get used to the fact that there's nothing interesting here. I also think a good collaboration would probably be the only collaboration between the two collaborating parties because by definition, each party has to make room for the other.
6:43Yeah. Right. So there's this constant tension between putting the most of yourself in there, but leaving room for the other person. And that is a taxing process. So at least I would assume from our limited experience, by the time you're done with that, you're like, this is amazing. But I never want to do this again with you because we will kill each other. Right. And if you don't feel that way, I think you haven't pushed hard enough on the product. Yeah, I agree. I actually agree with that. I also think that these things have to feel organic. It's not like we're going to be two large corporates forcing a merger.
7:16And then the entity that comes out of it has like five names and nobody remembers what the hell it is. But it has to be something more along the lines of, look, I like what you do. You like what I do. There's space for us to work together. you know wouldn't it be cool if you know we had your movement in in our design or you know i i wish you could do a case of dial for us and see where see where that falls out but to elicit a little bit more on what pranice said if each brand has a strong identity of its own trying to find room to accommodate enough of the other brand's identity that it's very clearly a child of both that's hard and also because you know ming even though you haven't been around for a very long time, your identity is pretty well defined.
7:57Your design language, you know, when I wear a Ming, people across the room say, that's a Ming. So how do you find that balance with a collaboration where the partner has at least some semblance of identity in that piece as well? For us, at least, it's about saying, this is what you're responsible for. This is what I'm responsible for. You have to trust them a little bit that they're not going to give you something that completely doesn't work, that they understand what you do and your design codes a little bit. I think that's really important. And likewise, you know, we try and respect their design codes and integrate some of that essence into what we do.
8:36But at the same time, we don't sort of drop our own stuff. I'll show you something later that I think ticks the boxes for that. Okay, very good. And, you know, we were talking before we started rolling. You're here at Dubai Watch Week. I saw you last at Geneva Watch Days. But, you know, in terms of the organization and sort of the public-facing situation with the brand, you were saying that you're going to be maybe not as attending as many public events and doing as much, you know, public-facing time. You know, what's going on with the structure and the organization of the company there? Well, fundamentally, nothing much has changed since I handed off the operational role to Prinect, and he's doing a fantastic job as CEO so I can concentrate on creative.
9:20The thing is, the longer the brand's around, I think the longer the development time and the more complex the products get, which means that even if we still stick to the same launch schedule of somewhere between eight and 10 launches a year, we're going to find that each project takes up more time. Now, on top of that, we've stopped using an external engineering partner and we're doing all the engineering internally. We meaning me. I'm not a trained engineer. I'm not a trained watchmaker. I'm not a trained designer. So at this point, you're probably wondering, you know, why should you buy a watch from us?
9:48I mean, the reality is we had to learn everything the hard way. So when I started designing watches, it was on paper with a drawing board and set squares and all that. Then I moved to two dimensions in Photoshop, and that's the point at which I think the brand started. So I would give four view plans to our engineering partners to try and figure out and basically expand to a three-dimensional thing. And then they would have to figure out how the internal construction would work. Somewhere in year two, year three, I taught myself how to CAD. So I was doing all of the external structures. And then, you know, we saw that is computer aided design.
10:22So 3D work, basically parametric 3D work, which you can, you can then translate into, into machinable components directly. But that was the start of our second generation design language where things got a lot more ornate. We had the flying blade lugs and we had side sculpting and basically stuff that you can't easily do in two dimensions. You need three dimensions to, to make that work. And I think that opened my eyes to the possibilities of, of just general changes and refinements and form. The problem is I didn't understand how all that went together as far as assembly goes. So third generation, there's no fourth generation for reasons we'll get into later, and fifth generation now.
10:58Increasingly, all of the engineering is done by me, including the internal construction, which basically means that now when we go to our production partners, they take the file, they add tolerances for the machine, like specific G-code for the CNC paths and threading and everything else, and that's it. When we did the Polymesh, for instance, Jason, who runs the 3D printers, the farm of 3D printers now in the office. Well, we started with one and then... Now you have a farm. Yeah. Because every month, Mingle call me, he's like, can we buy another printer? We have five of them now. Yeah. I'm serious because bringing all of this R &D stuff, as much of the R &D and engineering stuff internally as possible has really helped because we can shorten the process a lot.
11:37Rather than saying, look, I'm going to make a rough 3D file. I've got to wait for somebody to fill out the innards and see whether it works, come back, and then inevitably they don't understand what is critical and what's not critical. So the design will run and then I have to fix that and then fix J engineering, check the engineering. Previously, I would draw the outside of the car, send it off to the engineering department. They would try to package all the components and then come back, it would look nothing like the original drawing, right? Now what we're doing is we're doing the external drawing, the internal packaging components, and then we send each component away to be produced.
12:07But in order to do that, internally what we're doing is basically, I will 3D print the car and the components and tessellate things and move everything around until I'm happy with it. And then it goes away for production. Now, with Polymesh, there are so many parameters in this, right? There's so many different geometries you can use to create articulation of the individual links. We went through seven or eight different versions, a lot of subversions. I have the Polymesh in my hand right now. I'm stroking it. That's what everybody does. It's like titanium lingerie. You know, it has that silky feel.
12:39No, so back to the geometries. I mean, to create the right kinematics and the right feel, basically, I have to control the way the individual elements move laterally, horizontally, and together as a coupled system. That's not straightforward. You can't explain that to somebody and say, look, here's your design brief. But I know how it's supposed to feel. I know how much articulation I need for certain things. So we would 3D print them at like a five to six times scale because it's easier on a normal filament printer. Rinse and repeat. I mean, the thing was, I would be thinking of improvements as the first one's printing.
13:11And because this is complex, it takes two days to print like a small sectional model. So as that sectional model was printing, I go, okay, you know what, let's do another revision. But then at that point, it's like, I got to wait for the first one to finish for the second one. We would actually have both printers running, like the first two printers running in parallel to do that. So talk about, I mean, what the experience has been. You have sort of collaborated on bracelets before, and obviously you have, you know, your straps and bracelets that you do. But have you been surprised by the response to the poly mesh?
13:41I mean, you know, when we wrote about it at Hodinkee and so on, it's what people are talking about. I honestly wasn't sure it would work till the first prototype arrived. Because a six times scale model in plastic and the actual thing in titanium are very, very different, both from just a kinematic point of view and a field point of view and as well as a production point of view, right? we're talking about components in here where some of the connecting elements are like 50 to 70 microns wow there are 1690 micron 50 microns it's smaller than human hair it's smaller than human hair and the poly mesh doesn't pull hair because the gaps between the adjacent elements are small than the average damage of human hair so to to be able to to to produce that is one thing to see whether it articulates properly or not and to see whether you can get all of the internal gunk out about as you're producing is another thing.
14:31And frankly, I didn't know how it was going to feel until it showed up. And in terms of the reception though, I think, I mean, when we, I think the bit that I wasn't sure about is when you handle it. Exactly. Reactions are universal. I was not surprised, right? But a lot of the feedback has been without people handling it. And that's the no, it's been so overwhelmingly positive without them handling it. I think that's the bit that's been a surprise so that when they even get to handle it that even more like they're like i was expecting like i don't know what i was expecting no so the expectations were high and then they were even higher and we managed to surpass that i think that's always a challenge because either and i think the industry is very good at this and i'm coming from a photography point of view here there's a lot of imagery that's out there that portrays watches as something that's perhaps not physical reality let's put it that way there are composites there's like weird lighting there's a lot of retouching work, there's a lot of 3D work.
15:29I mean, we try very hard not to do that. So basically, everything that we shoot is actual light, what you see is what you get. If you put your eye where your camera is, you know, that's what you see. The problem is that we have two eyes, cameras have one. So you don't have stereoscopic perspective, which means that you don't have any sort of depth perception, you don't have any sort of, it's hard to convey how light and reflection plays off surfaces like sapphire, for example, because your right eye can see one thing, your left eye can see another. We made it a lot more complicated with the iris because your left eye might see one color and your right eye sees another color and a reflection.
16:02So when you look at it in person, your brain is actually having trouble processing what you're looking at because it's not something that you normally see. It's not something that is within the realm of regular human experience. The poly mesh is a similar thing because you know what a bracelet looks like. You know how it feels. You know what a strap looks like. You know how it feels. You know what cloth looks like. And in most people's minds, this is kind of like cloth. It's as soft as cloth, but it has that weight and draping of metal. So, you know, it's almost like water that's like stuck together.
16:29It's like mercury that's stuck together. It's very hard to explain. An image doesn't convey it. The image does not convey it, doesn't do it justice. And so you have a hit on your hands. I hope so. And so what are you doing to, you know, meet demand? And what lessons have you learned? Because, you know, when you guys came on the scene after a very short time, you made a huge splash. and, you know, your demand was outstripping supply by a huge ratio. I think several questions. Before I answer yours, just close out the previous loop and you're asking about operational changes. Everything links about Polymesh and Iris, that's just two products we did this year.
17:07Right. And the amount of thought that goes into how do you deliver that wearing experience is sort of, it's a good example of how much work is going into product development now. So he can't be on the road as much, which is the biggest operational change. and even philosophically, we always have this conversation where he's like, oh, if I'm there, I think, you know, it'll make a difference. I'm like, yeah, man, if you're in the room, it'll always make a difference. But the question as you build a sustainable brand isn't can you do it better is can other people do it well enough? Well, that's the other project where we start to clone people.
17:36And that's why he's found this. There's some ethical concerns about that. Well, no, if you're cloning yourself, it's fine. You only need consent from yourself technically. So this is how you get around the key man issue here because, I mean, you know, we were talking and we've heard, you know, here at Dubai about some sort of, you know, succession plans and how brands are, you know, as founders get older, you're not anywhere near that kind of age. But I mean, you know, talk to me about how you're thinking about, you know, how to keep this brand sustainable and to have others maybe have some creative role.
18:12And then I do want to get back to the how you're going to meet demand for Paul. I think in the short term, I'm not worried because the product lineup for the next two years is pretty much fixed. The roadmap beyond that is also pretty much fixed up to year five. So we've just seen... So five years out from now? We've just seen the first of the fifth generation stuff with the Iris, the monopusher. Which was also, you know, quite a hit. So I've completed the entire fifth generation. Hmm. And it's not one product. It's not one product line. The 57 series alone has about 20 different variants in it.
18:46and we have an entire lineup from low end to high end, not just with that case design, but an entire fifth generation design language. So that's done. I'm working on the sixth generation. Now, the thing is, your question about legacy planning and succession is a little bit more complex because it's not just like I hire a designer and say, take this and run with it, right? Because the way we operate philosophically has always been to question fundamentally why we're doing what we're doing, how we're doing it. Is there a more interesting way or better way of doing it? What new technologies can we incorporate?
19:16What hasn't been done before? You know, how do we create a different experience? Because fundamentally, as a watch brand, we're not in the business of making something people need. We're in the business of making something that makes people feel good. And in order to do that, we recognize that we need to deliver a different experience. We need to deliver a unique product. We need to deliver something nobody's seen before. We need to deliver things that people don't know they want, right? Right. So I need to find somebody who has that openness of mind to sort of work with me in parallel for the remaining time I'm going to continue doing this, which is, I don't know how long that is, it's probably a while, but they need to sort of be, we need to run in parallel along the same lines so that when I let go, the momentum is there and they'll keep going.
19:57They'll eventually find their own path, which is fine, but there'll be continuity. I think the continuity is important, but it's not just a, do you know how to do care do you know how to copy paste no you need to be you need to have enough exposure that you need to understand how i'm going to think in order to solve a certain creative problem how do you find that person note the resounding silence in the room at this point i was going i was going to say i think that's a problem which i might we hoped we hopefully we'll have an answer for in eight to ten years i don't know i'm taking random interns at this point i mean this is well not first intern So you're taking on an intern.
20:35So this is a first. It'll be your intern. December and January, I'm taking two interns. The reason, I mean, the reason for that is like sometimes you just meet people and go, well, you know, maybe there's some potential here. I don't actually want to hire anybody who's got entrenched industry experience. This is hard to unlearn stuff. So I'm taking people basically fresh out of college. And, you know, I want to, this sounds wrong, but I mean, I want to influence their thinking because I want to show them that there is not just one way of doing stuff. my way might not be the right way but I want to show you enough that it is the right way for the brand.
21:05It's the right way for the brand but I'm saying even in the long term it might not be the right way for the brand because we might hit an end where it's like we've exhausted everything that's reasonably doable. But the philosophical argument here is we're still at the point of the brand where the brand is you. So the right way for the brand is still you. If the whole thing is wrong that's a whole other meta discussion. I mean but they need basically they need to. Yes indeed that is. But the way I work is also questioning if it's right. Right. So philosophically at a higher meta level, it's not just saying, look, you need to do something with flared lugs and this particular design index and all that.
21:39It's not. It's like, why do the flared lugs exist? Well, because we wanted short lugs with visual balance. So we needed to give them some weight. So that thinking has supplied everything else. But part of, it's not legacy planning, but I guess growing the brand, the phase we're at now and we've been for the last two, three years is when we started off, we were doing everything, Ming and I. and yeah we had a toilet cleaning schedule we took turns and I'm not kidding was it posted down the wall it was in the office yeah but if you look at any any sort of not just consumer brand but any brand across any industry that really company brand that made it you usually have founders who have a very specific vision and a very sort of to the point of being micromanagers and learning how to let go is the hardest journey and it's you know Jason for instance manages our Instagram account and when he joined the team every single caption, every single post, it would have to be sent to me.
22:28And I checked the comma, the period. And it's been a one-year process for me to be like, you know what? He has his own tone and he understands the brand. Where 80 % of what he does now, I just glance at it. I'm like, that's fine. Go ahead. How difficult do you think it was for me to hand off everything to you? So it's not easy. No, it's not. And we're in that part of the journey where it's handing off some of the operational stuff, some of the, forget designing watches and product, right? That's at the very top of the pyramid. There's a lot of other stuff where the team needs to, how we ideally want to run the brand is find good people, trust them that they can do a good job, empower them.
23:06I mean, set a fence and say, hey, boundaries or whatever else, and let them operate within that. But even that is a learning process, and I think that's where we are right now. Like letting the team sort of go to certain trunk shows on their own without Ming or me. Right. That was huge for both of us. Yeah, for sure. For sure. I mean, for someone else to speak on behalf of the brand and be in public. Talk to me a bit about what I also find so interesting about Ming as a company is you're sort of all kind of digital nomads in a way, right? I mean, you're, I mean, you know, I don't think about it necessarily as a Malaysia-based, or maybe I should.
23:40But, you know, I think about you have an atelier in Switzerland. Praneeth is here in Dubai. I mean, what does the structure look like? Where is everybody? How many people? At the operational team, there's 11 people. four in Europe, so three in Switzerland, one in Vienna. I'm in Dubai, and the rest are in Kuala Lumpur. I'm probably the most nomadic and digital, but I also increasingly have the least hands-on with the product until it's ready. Yeah. Right? I mean, I'm involved in the messages, I'm seeing all the discussions, but I don't have, like when I go to Switzerland, I don't go as much anymore because I don't speak French.
24:15And I find that when I'm in the room with suppliers, I'm a liability because everybody has to accommodate for me and like translate. I'm like, guys, we're here to make watches. Just get the job done. We need to get the job done. Yeah, I don't go to Switzerland because too much wine is involved. So I'm the most nomadic. I think most of the team otherwise work in person. The only other person who works remotely is a co-founder in Vienna. Right. But a lot of his job is finding these processes. Like with Polymesh, for instance, he identified the prototyping partner. Right? Oh, interesting. So he's got an academic background.
24:49He's got a PhD. He's done years and decades in biotechnology. So he's very good at approaching it from a very academic perspective and finding people who are good at the literal research and development bit. And once we've proved proof of concept for a watchmaking application, he'll then hand off to the Swiss production team and say, hey, this is when we figure out how to make it reproducible in a commercially sustainable manner. He also takes care of our IP protection after that. Which is quite important. Especially when you're doing a lot of new stuff. Exactly. We've got at this point... And what kind of IP protection do you think you have for something like Polymesh at this point?
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25:23I mean, you know, I know a lot of people have 3D printers. In filing, I think a lot of, okay, there's a lot of, it's a deceptively simple product, right? Knowing what we know, going through the development of this, there are things that kind of work. There's not many things that work in the way that that works. so I can make something that's 3D printed and on the face of it ticks all the boxes and is functionally similar. Will it feel the same? No. There's a lot of fine tuning that goes into this. I mean, the links look the same, right? But there is camber, there is taper in two axes, and I think maybe only 35 to 40 % of the 1700 give or take components in this are the same, which means everything else is different.
26:141 ,693 components. I forget because someone messaged me and they said, how come in one post it's 1 ,700 and the other it's 1 ,693? Okay. So approximately 1 ,700, but 1 ,693. I mean, I had to draw all of them. I blanked out somewhere around 1 ,500 and stopped counting. But you filed that away. Yeah, I filed that away in the trauma cabinet. But I mean, the thing is, you can take it, you can look at it, you can have some idea of how it works. But there is a deep understanding of both kinematics and the materials behind it that makes this a reality. So let's get back to what is your plan for it? Because obviously, people are very interested in this product.
26:58It's about a thousand francs, I think, for the - 1500. 1500. Sorry, thank you. I mean, we're making as many as we can. Once we fulfill the back orders, we'll open orders again and proceed. I understand our suppliers also working in a way to make the production cycle a bit more efficient, whether it's through positioning things on the bed or I don't know whether they're looking to another machine, but those things are not cheap. I mean, talking millions of francs here. But there's also a two-year lead time to get the actual machine. And there's a two-year lead time to get the actual machine. So it's not so straightforward.
27:24We have explored parallel sourcing and it turns out it's not that straightforward either. So there's some expertise required in machine setup and parameters. We've discovered ourselves even just 3D printing with filament. Jason is the expert on that. We will do a short version and a straight lug version. Obviously, we have no watches with straight lugs, but straight lug versions because there's been so much demand for this for other brands. We will offer it to our AHA partners. Straight lug, I mean, could you actually be a supplier to other brands outside the AHA? Yeah, I mean, if they want it, absolutely.
27:56Otherwise, if the customers want it. I think for us, obviously, we want to prioritize our customers. Yeah. and then are friends at the AHA. So those are like priority one and two. And if you manage to get, do you get enough bracelets out? But you know what? I would say our customers and AHA also includes potential straight lug customers because we've got customers who've got other watches. So making a 20 straight makes sense. It's not so straightforward to make different widths for the simple reason that that taper means that a lot of the components will change. It's not a simple scaling problem because some things, if you scale any smaller, you can't print them anymore.
28:31You've dropped below the tolerance threshold. Interesting. So yeah, this is 20 to do 20 to 18 is... Going up to 22 is sort of okay-ish, but then the whole buckle system doesn't work. So it's not that straightforward either. So you have to scale part of it, but not all of it. To drop to 18, forget it. That's basically a redesign. How quickly can you get there in steel? You did talk that you may be able to do it. We thought it would be straightforward. It turns out it's not straightforward because the way the powder fuses is different for different materials. There's also the, because the process is basically a bed of metal powder that's fused by laser.
29:07Yeah. The final aesthetic impact and the way it looks, you're not going to see a huge difference between steel and titanium. No. And this current poly mesh, for instance, I know Ming wanted to try a version that was polished. Right. It can't be polished very well because the link shape, there isn't a flat surface up top, right? So mechanically, there isn't an easy way to polish it. So if you want to do something in steel, then the only reason to do it would be if you could do a different finishing, in which case he has to completely redesign the entire bracelet. For the tolerances of steel, working with steel and the process.
29:38And for that finishing and for all of that. So these are all in exploration. Yeah. I mean, I've been telling people this might be a little arrogant, but who cares? I compare the poly mesh to the first iPhone. Wow. That's a statement. It's a new genre of product because it doesn't use, you know, it's not hand stitching, it's not machining, it's using additive manufacturing, but we're only beginning to explore what additive manufacturing can do. Who knows where we'll be 10 years from now with fifth generation or 10th generation. So that's what I mean by like, it's a whole new genre. I think that there've been other brands that have used additive manufacturing for cases, for dials, for, I mean, you know, even Halton Richards did it at one point, even Apple is doing it with the latest generation of Apple watches.
30:19But what they're not doing, I think, is trying to push the limits of that. Maybe for resolution and finishing, yes, but in terms of really exploiting material properties, hard to say. One of the reasons Polymerch works is because when you sinter the powder, every time the laser makes a pass to fuse additional powder, it actually puts the whole thing through an annealing cycle. So it's basically like heat treating something, but you're not heat treating it once. You're not heat treating it twice, which is normal for metals. You're basically heat treating this for every layer. So it's being annealed 200 times.
30:52What it means is that this is a 400 Vickers strength bracelet for the average person everybody asks how strong is it because it feels quite delicate we put this through a lab test buckle the two ends and basically pull until it broke it failed at about 100 kilos of yield strength so about a thousand newtons but it's not the bracelet that failed it's the spring bar every spring bar will fail at that point every strap bracelet whatever has a spring bar it'll fail the poly mesh did not fail so so we don't know what the yield strength is, but we know it's above the spring bar. 100 kilos. You have to revolutionize the spring bar next.
31:30So this brings you... Backward compatibility problem. Well, but the other reason for my iPhone analogy is that also kicked off a whole new wave of like development on smartphones and communications, right? Yeah. We know for a fact that since we've announced this, several of our partners have gotten inquiries of like, hey, can we do this? Can we do that? So there's a lot of other people thinking about how they can apply additive manufacturing. It makes our lives harder. and this is a risk we accepted going into it but it also means I think hopefully in the next five years you'll see a lot more interesting things coming out using additive manufacturing as a process No, we have more interesting things.
32:05We have stuff too but I'm saying someone else might find an application outside of straps, bracelets, accessories that uses that, right? I don't know For the record, what I would like to do is integrate the case and the bracelet in one piece. So Polymesh integrated with the case, the whole thing is one piece Seamless, but this presents a whole bunch of problems yeah what's what's the major issue there you have to finish the case extremely precisely in order to fit the movement and dial and everything else and have water resistance but post-processing that is going to be super hard because what are you going to do with the loose bits of flippy poly mesh like so exactly like this you know like the 1970s uh gold watches i don't know what they call these yeah yeah these are great if we try to print it like this transition from the case to the bracelet yeah finishing that because 3d printing still actually i'm not worried about that.
32:51My concern is that finishing the inside of this so that it fits the movement precisely is one thing. The other thing is you can have tooling to clamp everything in place, but the two bits of polymesh are going to flip around. They're going to be damaged by whatever tooling is going on, whatever machining is going on, and all of the effluent that comes off that. So conceptually, it's doable. Engineering-wise, from a design point of view, it's doable. Execution part is another headache altogether. And the execution part is a headache. Actually, one of the products we look at very closely is the Apple Watch.
33:21Sure. Does that mean I can expense this? I thought you already did. No, I didn't, but I'm going to now. Is that the Ultra you're wearing? It's an Ultra 3. Ultra 3, nice. But what we've since discovered is if you're someone who only values the best manufacturing process out there in the world, the Apple Watch is probably the best value out there. It's not even best value. The Apple Watch is insane because you look at the two examples I come back to. The bracelet that they do, not the millennials, not the mesh, not the new mesh thing, but that the titanium, or no steel, it's a steel bracelet where the links have got built-in quick release, right?
33:54The finishing of that is insane. They have anglage on the little button that's used for the quick release. And it's$180 bracelet? It's$180. I mean, from a manufacturing point of view and a finishing point of view, like my jaw is on the floor. From a design point of view, it's so-so because it lacks a half link and it's not super flexible, all of that. But just from a production standpoint, it's insane that they can do that. But what we also realize is Apple makes how many millions of them? Exactly, exactly. So they have a machine specifically to do one thing. I mean, the other thing is if you buy a mid-range Apple Watch, you get a sapphire crystal, which doesn't seem like a big deal until you think about it a bit more because it's a rectangular sapphire crystal that's curved in the corners.
34:30That means that's a machine sapphire. Even if they've got a way of making blanks roughly the right shape, they still have to post-finition machine. Which if we had to make it in our quantities with our traditional supply chain, it's a 6 ,000 franc at cost component. Yeah. Wow. Yeah. But you get that in a$500 Apple Watch, which is insane. Again, how then do you think about ramping up? You know, is that, you know, at all? I'm not going to make a hundred million bracelets. I mean, it's not going to happen. But I think what I'm saying is we have to work within not just the constraint of it hasn't been done yet with the seamless case bracelet, for instance, but we also have to work with the constraint of we're probably going to make, let's say, 2 ,000 watches over the lifetime of that product.
35:12It's still a drop in the water of someone like Apple trying to crack that problem, because they could probably do it in a year or two, because they could build machines around it. They could build a whole supply chain around it. We have to work within a lot of existing constraints. Same thing with the PolyMesh, right? We had to do that within a lot of existing constraints. So, you know, we're talking about it. I have a solution. I have a solution. So, I, we'll talk about this. We're seeing the process unfold in real time here. Yeah. Yeah. People ask, actually, people ask a lot about the whole design inspiration stuff.
35:44And they're like, well, you know, is this inspired by X, inspired by Y? I mean, sometimes I'm just observant. Things chunk around in the back of my head for weeks, months, sometimes years, and eventually it comes out as something. And then you're like, oh, maybe it was a bit of this and a bit of that and a bit of something else. There is no direct translation. I think this is the mistake that a lot of people make in understanding how design works. it's a mistake that's propagated by 99.99 % of the industry where you see some guy scribbling on a bit of paper and then magically that's a finished watch I mean I've seen that you have but it's useless because you can't take that and then productionize it very easily it's like a concept car sketch right maybe it's useful in expressing an idea and a line and then there's some translation but most of the time when that happens everything's already been designed and they're actually just sketching from memory right this is not a real time process that is not how it works.
36:35So part of what, you know, we were talking about there, though, is investing in machines, you know, at cash flow, or not cash flow, but access to capital kind of issue. Are you considering at all changing the structure in terms of the ownership of the business? I'm sure you've been approached. What does that look like? I'm a terrible CEO because we have been approached, and I saw every conversation was don't put money in watches. But if you have to put money in watches, give us the money. We talked about this on the car ride over Andy. The watch industry is unlike anything else in your career covering hundreds of businesses.
37:09You probably know this. I actually do struggle to find a good investment thesis for this industry because it really is driven by passion, irrationality. It's not really like a booming industry. It will continue to survive. It'll continue to be people doing the right things and hopefully one of them will continue to do well, but it doesn't really leave space for someone to just come and put in capital. the way the rest of the world expects. No, I think there's a cognitive disconnect. I think the reason why it doesn't work is because people from the outside look at this and go, oh, you know, there are six-figure watches, right?
37:40There must be a lot of money in this. But the reality is there isn't because the cost of production is so high. You're making very few units of something very precise, which means the unit cost is astronomical. Exactly. I mean, I think that is something that the consumer doesn't understand. When you're not doing it at a significant scale, indeed. I mean, the cost of manufacturing, the cost of development, the cost of materials, etc. It's more the cost of development than anything, actually, because you have to amortize all of that across your production run. If we're doing a special project with 20 watches and inevitably there's some new tech in there, it means that those 20 watches have to eat all of the R &D cost and spares, right?
38:20That's not trivial. I mean, that being said, we still do need access to capital and banks will not give it to us. I was in conversation with a few banks in Switzerland for just an overdraft of credit line. And the reply I got was, well, if you're willing to put in 200 ,000 francs in deposit, we'll give you a credit line of 200 ,000 francs. I'm like, well, that's kind of useless. If I have 200 ,000 francs, I wouldn't need a credit line. And again, I was like, is this in the interest of building a long-term relationship? And, you know, within a year, you'll sort of release someone. Like, no, you just got to leave it there.
38:50And because it's Switzerland, you don't make any interest on it either. No, exactly. Yes, you don't. So that clearly doesn't make sense. I think what we found is we found a way to do, I call it project financing, but it's a way where you have to be a qualified investor. And I think also a watch enthusiast and someone actually genuinely enjoys watches. But it's been successful for us where people who believe in the brand and want to support us have been able to sort of help us realize new projects by funding it. Interesting. It's like special projects on our largest scale. So previously what we did was a subscription model where we'd find individual customers and say, look, this is roughly what we're going to build.
39:22This is roughly what it's going to cost. you know we need some of that money up front to fund r d and then at the end of it you get a you get a unique that's a subscription yeah subscription but what we're doing is on a larger level a single qualified investor may take the entire project and it's a larger project run it's not 10 or 20 watches they take the entire project say we'll fund this we get our return out of the sale of the watches uh and you know there's all the cool folks at uh at ming and and and I'm sure a watch out of it. And so, yeah, it's a very specialized, and that's not equity in the company.
39:55It's not equity. That's equity in the project. I mean, it has to be priced in such a way, going back to the business side, it has to be priced in such a way where, yes, the project carries risk. Here is the rough timeline. You know what your risk-free return on capital is over that timeline at the moment with interest rates is not great. But, you know, you also know that it's not a very big amount of capital where you can't go and do a megaproject somewhere else and see multiple X returns. You're not going to go and find something that you're going to list, but nor is it something so small that it's like I can only deploy 50 grand and it's, you know, a limited kind of thing.
40:28But what we like to think is that you have both involvement in the process, which a lot of people like. You can be a patron of the industry in that sense. You help to bring something new to life. And at the same time, we'll give you a decent return. Interesting. As a business, we can price in that return as well. How much, I mean, how many projects have you done? Can you give us a sense of how much capital you might have raised for these specific projects? Restructured this this year. We're just doing two pilot projects now because I also want to actually see them to completion before I take on more capital.
41:02But in terms of interest, everybody we talk to likes this model. And the big advantage is for an investor. And for us, we retain our independence. We retain sort of control on how to run the project or the brand. So you've touched on a very important point, which I think bringing in external equity investors creates. If we bring in an external equity investor for the amount of money that makes sense, that allows us to run a bunch of projects, right, which would have to be the case because this is a one-shot deal kind of thing. It would also mean that we would have to cede control. Exactly. And then at that point, there is this Schrodinger question of, if I cede control to you to get the capital so that I can do the projects I believe in, you may then say, you're not allowed to do those projects because we don't like them.
41:48And then if the whole thing doesn't work, whose fault is it? That should be a game show, whose fault is it anyway? Whose liability is it anyway? Well, this is the question. I think it's called the legal system. And the last bit, the last reason why this really works for me is traditional debt is a problem for businesses like ours, especially in industries that have long lead times, huge working capital commitments and requirements. Because if every quarter I have to send out an interest payment, or if I'm on the hook for a big bullet payment on the principal at some random time in the future, you have timing mismatches.
42:20Because a product may be like two weeks delayed, but today is when you owe sort of principal payment. Yes. And it creates weird mismatches, which are, they can be navigated, but they create unnecessary friction when we want to be running the business. Now we know how on time this was industry. Yes. It's always amazing. It always amazes me that for an industry that makes things that measure time, everything is delayed. Yeah. But with project financing, it's linked to the sale of the product. So what helps me as a business is you're not, you know, sitting on fixed costs, fixed leverage. But it's like when we sell a watch, everyone gets paid out.
42:54This is interesting. that. I mean, yeah, it's project finance. And gives us the flexibility to launch the product when the time and the product is ready. Is anybody else did you take inspiration or cues from anybody? This is born out of financial necessity more than anything. I've learned in the 80s in this business, I used to think I wasn't a creative. I've learned in the 80s in this business you can be very creative with finances. Well, you need to be creative with finances in many ways. this is the perpetual entrepreneurship problem as well right if you're conservative you may not take the risk you need to be successful and if you have undeployed capital that's not efficient either but if you deploy your capital fully you know you're very close to running into a you're running off the cliff if you run out of money suddenly something happens you know we talked extinction event away from yeah no exactly yeah yeah and that's uh not a position that uh risk that one wants to take.
43:52You know, we talked a couple of years ago, I mean, obviously you had your great boom and a huge run up 2021, 2022 to 23 because of, you know, some supply change, production issues, these kinds of things. You know, you had a tough year, I think, you know, where revenue came off quite a bit. Where are we now? What does it look like in terms of, you know, revenue and the top line as well? And what kind of volumes, I mean, you know, I don't know how comfortable you are, but talking about what kind of volumes we should think that coming out of Ming now? 24 was tough. I think for everybody, 24 was tough because basically the world restarted in full.
44:28The hype train was going a little bit too fast and had a minor derailment. 25 looked like it was going to pick up again. So Q1 was good. And then Trump happened. And then, you know, basically, we landed up in uncharted territory. And, yeah, so how does that look then? you know yeah for the business i mean obviously yeah i mean changes we were all trying to figure out yeah how to work around how best to work around this and i i think in the course of that we've we've learned a lot about international tax and customs law a lot of companies have now entities in the us or they're using entities for transfer pricing we've made strategic partnerships of retailers which i think was in hindsight a very timely decision whether the 15 thing actually happens and i understand it hasn't been ratified yet it has not been ratified right so maybe it's not going to happen.
45:20We have to plan for a situation where things continue to be where they are. You know, whether that means we need to change the business structurally or whether it means we need to put prices up to absorb some of the tariff. I don't know. At the moment, we're absorbing the tariff. It's not great. And that has an impact. Has a huge impact. Either you sell something and you absorb the tariff or you don't sell anything. It's like, at this point, cash flow wins up, right? Well, there's a few impacts. There's a very obvious profit loss impact. But part of the reason why we haven't passed on the tariffs is because, like we said, we don't know what the reality of the situation is.
45:53And the last thing I want to do is say, hey, guys, tariffs are 39%. We're going to pass on half of it or whatever because we absorb the other half. And then a month later, find out that tariffs go down. And then you have to like, and rolling it back is fine because from the outside perspective, like, okay, you guys followed the market. The problem is the people who supported you in that interstitial space, they're not feeling great i don't blame them but as a business i also can't go back and be like oh here's a refund because we're not going to get the refund from no there won't be a refund the thing is it for that period in which you bought it things cost more right which i suppose you can say that's fair but it's also flippant and uh not the smartest way to treat your largest no it's not supporter base and community base so we made the decision at least until 31st of december to to absorb the tariffs.
46:40Yeah. Beyond that, we will have to make adjustments if things don't get ratified and adjusted downwards. You're gonna have to make a decision when we're there on pricing. We'll push it off as long as we can. Will you treat the US with the tariffs as a separate market or? Unfortunately, yeah. Well, because we do for everyone else. If you go on our website now, it's pricing excluding VAT duties and tariffs. Right. So if you're buying in, you live in Geneva, I mean, where are you living in Geneva? So if you buy a watch from us, you would pay the 8.1 % VAT. if somebody in Germany were to buy a watch from us they would pay the 20 to 21 % VAT on top of the listed price on the website yeah right so it's in that sense it's consistent customs is not something we can control because if it was we wouldn't be in the business of making watches to be blunt sure right and to price a product where everybody pays the same internationally that's nearly impossible some brands well it's possible no it's possible if your margins are so high that you have that padding it's not possible for us I mean how should I think about if you want to talk generally about, you know, margins for a business of your scale and size and all the innovation in R &D that you're doing in terms of the product as compared to, you know, traditional watchmaking brand?
47:50Less than half, I would say. Maybe even less than that. I don't know what the traditional watchmaking brands are because a lot of it's very opaque. True. But from what we've been able to discern, just knowing where components come from and knowing what our components cost and what our suppliers tell us vis-a-vis cost of components and difficulty manufacturing and all that, I would say we're less than half. How are you feeling? I mean, obviously you started the alliance and, you know, that was in part the intention of that was to, through scale, have better access to components and suppliers. How is that going?
48:23I've heard from a number of CEOs this week. I mean, you know, we know that the component suppliers, these are the people who are really suffering at this moment. How is that for you right now? Is that an issue? It's a tricky balance because most of the component suppliers we work with, they've been at least post-pandemic and with the new structure and everything else, we're quite happy with. And my conversation as always, especially when times are tough, I know brands are, especially some of the larger brands, they just cancel orders or they're like, hey, we're going to pay you in 180 days, not 30 days, deal with it.
48:58And suppliers basically have to carry that brunt. 24, 25, I definitely had to have those conversations, right? Because previously, when things were growing great, I'm like, invoice comes in, you're paid in seven days. But I've gone back and said, hey, like, you know, this is summer, for instance, is a very lean period for the industry because everything's shut. You're not really selling watches. So over summer, I went to summer suppliers and I said, hey, like, this is what, and what the industry does, and this is what makes it tricky, is they'll deliver stuff in advance in summer and everyone's trying to collect cash.
49:26Or this year with the market going down, I was placing orders with an anticipation of a certain lead time. We had some of our partners cut that lead time in half. Yeah. And components would show up three months earlier. And I think my approach is always concrete. I'm saying, A, I can't pay you for something three months before scheduled. That's not how cash flow works. Right. You know that, I know that. Right. So, like, this isn't going to happen. But also in instances where a lot of orders came in a certain month, I would go to them and say, hey, here's what I propose. like in 30 days, I'll pay down two thirds of what you've delivered.
49:59And the rest will pay down in 45 days. And I was going in being like, I feel bad doing this because they've sort of delivered on the commitment. And the feedback I would get is you're one of the only brands who does this. Most brands go, you know, if you don't like it, take a hike. And I think this is part of what hurts the industry because the industry is famous for when things are great, things are delayed. When the industry is in a bad shape, things are delayed. Because brands and suppliers are always against each other. Yes. It's adversarial. It was adversarial. Well, I'm going in and saying like, hey, I'm not a big enough brand to have like five suppliers for the same component.
50:32You're the only person I work with. Yeah. Right? And you can track this because we tell you for most of our models, you know exactly how many we make and you're delivering the components. Like this isn't, there isn't any, you know. But we also believe fundamentally that in every one of our relationships, there's a win-win scenario, right? We want to work as partners with our suppliers. you're not a supplier in that sense. Without you we can't do it. And we like to think that even though we're a pain in the ass when it comes to the level of demandingness on components and processes and everything else we like to think that A, we push you to the point that you can expand your capabilities B, we give you a chance to show off what you can do and we're happy to tell people where the components come from we're happy for you to tell people that you make components for us even though we can't give you a larger order at least we can help you in other ways.
51:21right hopefully that hopefully sure we find partners yeah and i think it'd be a different relationship 50 of the partners we work with end up in that camp so over the years we've got these this cohort of people that we worked with and we just continue working with them because it's consistent right when things go up and things go down they're like hey you guys are reliable so we will also make sure that we sort of take care of you um and of course there's always partners you try and do this with and i guess they're too used to a certain system and they They're like, oh, this is too good to be true.
51:50And so that is what it is. But that's how it's been for us. And last thing, I mean, you know, so much of the focus in the industry lately or the concerns and worries about the industry is, you know, sort of an entry level, you know, Swiss-made watches or high-quality watches, and that the demand and that business proposition for that kind of product is suffering and everybody's simply premiumizing and moving upscale. you have a huge range in terms of your your prices um for your products but you know i would i would argue i would actually not agree with that tell me because if you say go to omega for example right you can you can buy everything from 2 000 bucks quartz to you know the was that speedmaster chiming repeater thing that's like half a million dollars i mean that's a much bigger that's a much bigger spread than we have sure that's a much bigger spread and i think from a product standpoint i I want to have an upgrade path for customers.
52:48So I want to have a growing path where you come in, you see something you like, you understand why you like it. You come back to us because we've got something above that and above that and above that, right? Rather than losing a customer to somebody else because we don't provide that product, I'd rather give you that option. And yeah, I mean, I guess at this point, this watch, the 3702 would be your entry level around 3 ,000 francs. Are you interested in, and do you see it as a challenge to go below that price point. For sure. Tell me, what are you thinking about on that side? I need to start this by saying the first watches that we made, we sold at$900 and it was far too low because we didn't understand how the economics of this industry worked.
53:31When we ran the math at the end, when the dust settled, we paid$1 ,300 for components because we had to remake stuff. And that doesn't count the cost of running the business. At that point, even just transaction costs, PayPal for fees and FX, 9%. Right? And that's not counting personnel time. Honestly, if we'd priced that properly, according to industry margin, it should have been a$4 ,000 to$5 ,000 watch. And we have been trying to price correctly and sustainably ever since. and arguably I would say that what we price at our entry level now represents much better value than the early stuff because there's a lot more technology a lot more refinement that goes into it we didn't have we didn't have a full sapphire ceramic dial back in the day right we didn't have a decorated movement you know the case finishing was nowhere as nice but all of these little things that we need to learn along the way and figure out how we can make it efficient so we can offer that product at a lower price point also I think there is an intangible value of curation.
54:37Now, that's going to sound a little bit fluffy, but to me as a designer, it's what can I take away from the piece but leave the identity of the brand intact? So earlier on, you mentioned that when somebody sees you wearing a minimalist, they know straight away that it's one of ours. But why is that? It's because everything that is a nice to have and a sort of, you know, I want to make it better and more special and everything else, Every one of those elements, you know, we have to carefully consider, is it necessary for the identity of the watch or not? Right. And that is why it's the minimalist, because that's the bare minimum that we can get away with.
55:15And you look at it and go, that's one of yours. Do you think you can make a product below that price rate? I mean, the true entry level in this watch. There's a couple of trade-offs with that. Without getting into the branding marketing side is also with Ming, for instance, now we're talking about how many events we've been doing this year. You know, I won't get into the full economics of it, but between we were at Time to Watches, which is the adjacent thing to Watches and Wonders, and Dubai Watch Week, just between these two fairs or events, where we didn't have very big booths, right? We had the second to smallest, like just one level above the smallest booth you could have.
55:48It cost us both exercises, including travel, everything else for the team cost me 130 ,000 Swiss francs. Wow. And so, and that's just... Just these two events, two weeks of the year. Yeah. Right? And we've been at Watchtime New York. We've been at the Milan Watch Week. We've done private events. I was in Open House LA. It's a big cost. It's a huge cost. And I understand and I agree that part of what makes independent watchmaking enjoyable for a lot of supporters is the ability to meet the brand for the offline experience. But the offline experience has a very tangible cost. And you have to be able to pay that somehow.
56:22And we need a team now that needs to travel, that needs payroll. Inflation is a very real thing. When we get paid? Well, no, the team gets paid. We don't get paid. We get founders equity. Yay. Right? So that's sort of what determines where the entry level is and what's sustainable. In terms of coming in lower, anything's possible. The question then becomes, what are you trying to achieve? What are we doing here? And why are we doing it? But what is that product meant to be? I think that's a bigger question. Because if you're talking about keeping all of the things that make the main brand what it is, there are some things which you just can't do.
57:01Right? There are some components which are just too expensive, no matter how many you make, they're just too expensive, right? There's no way, for example, we're gonna do entry-level Polymesh. It is what it is. Does it mean we haven't considered doing a subsidiary brand? We have. What can you tell us about that? Why do you find that interesting? And what do you think you can bring to a subsidiary? We've seen others do it, obviously. What we would do if we were to do this, is take a very different approach to the main brand. the main brand is very serious, right? Everything we do is very serious.
57:32And I think maybe along the way we have put ourselves down a path where we can't be fun. Right. And this whole exercise should be fun. And that I think is a bit that's missing. I think I think a lot of the industry takes itself far too seriously. Far, far, far too seriously. Our sales included. Yeah. I mean, you guys take yourself very seriously. And then, but I would like to, I would also like to have another outlet where we can try new things when it comes to marketing. We can try new things when it comes to product. We can try new things when it comes to just doing really silly shit. And not to sound flippant about this, but also not care if it bombs.
58:10Because now with Mink, we built something, like I said, larger than us, right? It's not just thinking about what we want. It's thinking about we have a team to take care of. We have long-term customers to take care of. 18 ,000 watches ship. We have a very real responsibility. And because these are watches, when you pay 60 ,000 francs, you know 90 000 francs of even 3 000 francs there is an expectation and we have to consider that with every decision we make so i think for us as well it's nice to have something to do where it's like we just like this idea if it doesn't work so be it screw it let's do it how far along are you on this fun project and when might we uh hear more i think i think we're nearly done baking yeah we're nearly done baking well actually we are done baking it's like cooling off now yeah They're too hot to touch.
58:55Sitting in the window, so. Just some icing left to put on. Yeah. Excellent. Well, that's something to look forward to. There's a lot to look forward to next year. I think it's not just that. I mean, we have... Have you seen that? It's not a video. We can talk about this. You can. Just don't talk about the dot. There's no branding on this, right? So this is not a Ming. This is what you're wearing. This is not a Ming? It's not branded a Ming. It looks like a Ming to me. Which is interesting you should say that because we've never done anything like this before. It took me four years to design this because certain elements of it had to be gotten right.
59:32Firstly, there's the way it flows, right? If you have a small wrist, most of the time it doesn't work. If you have a large wrist, I mean, you can't have the same design work for both. So again, back to the kinematics of this. It's something that, you know, just the ergonomics were already complicated. But then there's the whole problem of how do you make it not look like anything else that already exists? How do you make it look like one of yours? We have very strong design codes. I mean, how would you put a flared lug into an integrated bracelet? It's integrated. Well, it seems you've kind of done it.
1:00:04Exactly. Exactly. Which, this makes no sense to anybody listening, but you're looking at it and it is, right? And I think we've gotten to the point where I cannot put branding on the dial. We've slowly disappeared. You wanted to get to the point where the design code is recognizable enough that whether there's branding or not on the dial, you know what it is. All of the new stuff, we hide it. We do our best to hide it in little elements in various places to the point that now we don't need it. Well, that's an achievement. When will we see, what are you calling this? Starfield. Starfield. When will we see this?
1:00:43Oh, wow. We want to call it Windows 95, but apparently that's IP protected. Oh, this is quite something. I'm looking at the case back here and I'm seeing what appears. Don't describe it, please. Thank you. Thank you. Thank you. We'll see it in more detail later. There we go. I'm seeing something. Yes, you're seeing something. You're seeing some things happening. The name makes sense. Yes, exactly. And I mean, and there's this. Yeah, you just took off one of the links. I mean, this I think we can describe, but like. micro adjust in one millimeter increments times four on both sides. Toolless adjustment, patents pending, positive engagement.
1:01:20So once it's in, it's in. It doesn't come off. Wow. You are indeed focusing on the engineering side of things lately. And that is why he's allowed to experience the next Apple Watch. This is going to be great. When are we going to see this? In the next two to four months. Yeah. Q1. Call it Q1. Q1. Fantastic. What's the material? Steel for the... So the first one will be our launch edition. We're only doing 20 of them. Okay. And then we'll, of course, have a production version and other special editions of it. Can I ask what am I seeing here on the... You can ask. I'm not going to tell you on air.
1:02:00Yeah. But look, the magic is honestly in the way it wears. You need to try it on. May I? Yeah, absolutely. The magic is in the way it wears because, again, we're back to kinematics of bracelet and everything else. But did you see this as, you know, you felt you had to also tick off the integrated bracelet? No, we would only do it if we could do it right. How long have you been working on this or the idea of an integrated bracelet? It's like four years. With flared blokes. More than four years, I would say. Oh, wow. It's symmetric, so left or right first, it doesn't really matter. Too big, too small?
1:02:33No, it's perfect. That wears quite nicely. And I see... It's easy if you take it off to do that. You can expand it without opening it, but it's easier to take it off to close it. So, yeah, I mean, I should think of Ming not only as a watchmaker, but as a bracelet expert and designer and manufacturer. It is a lot harder to make a bracelet than a watch because there's so many more pieces and they have to move. If your watch case moves, you usually have a problem. You do have a problem. And so, yeah, from what little I've learned about the industry, One of the pressure points has been, you know, quality made bracelets from Switzerland or wherever.
1:03:16And there hasn't been a lot of innovation on the bracelet side. So I think we're all looking forward to that. Ming and Praneeth, thank you very much for welcoming us here. And we appreciate it. No, thank you for the chat. Thanks for having us. Great. Have a great one.
1:03:35And that's the business of watches for this episode. We hope you enjoyed. Please head on over to Hodinkee.com where you can join the discussion and leave any comments or questions about this episode or the business of watches in general. Who knows? We might even answer your question on a future episode. Thanks for listening and see you next time.
1:04:11Thank you.
From the publisher
On this week's episode of The Business of Watches, we sit down with the principals of Horologer Ming and there is plenty to talk about. Founder and creative head Ming Thein explains his unique design and engineering process, while Chief Executive Officer Praneeth Rajsingh discusses financial challenges and financing solutions the small company has utilized to keep the business humming. We dive deep into the manufacturing process of the titanium, 3D-printed Polymesh bracelet that has the watch world buzzing, get an audio-only sneak peek at an upcoming release, and also hear about plans for a value-priced subsidiary brand they have in the works.
We hope you enjoy the conversation. There is a lot to unpack! Be sure to leave any thoughts or questions in the comments section, and we'll do our best to respond.
Want to subscribe so you never miss an episode? This new show is being published to the original Hodinkee Podcasts feed, so you can subscribe wherever you find your podcasts, including Apple Podcasts, Spotify, or TuneIn.
Show Notes
4:50 Dubai Watch Week
6:47 Ming and the Alternative Horological Alliance
10:30 Computer Aided Design
12:20 Ming Polymesh
33:20 Apple Watch
39:00 Accredited Investor
42:20 Project finance
49:25 Swiss watch CEOs talk about component suppliers
54:00 Ming 17.01 (Hodinkee)




