Branding Just Changed Forever

8 Apr 2026 · 20 min · 10 chapters

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In short

Branding’s future and why brands won’t “go to zero,” plus a shift from selling software per seat to selling services per output via AI agents.

Guests

No named guests; the episode is a conversation between two hosts (one repeatedly mentions using HubSpot and references “Chamath,” “Michael Jordan,” and “Charlie Munger,” and the other discusses cars/tech and cites Mercedes minivan details).

Key claims

Most businesses use only ~20% of their data; HubSpot turns emails/calls/chats into growth insights. Chamath’s view: cheaper products and copying will erode brand power. Counterclaim: branding is a status/“envy” moat; iconic brands (Apple/Tesla/Nike/Louis Vuitton, Jumpman) endure. Examples: BMW owning Rolls-Royce; Rolls-Royce ~7,000 annual sales vs Toyota ~11M; Mercedes electric “first-class” minivan; valet treatment in Beverly Hills; Formula One brand ownership/sponsorship affecting results.

Written by AI. May contain mistakes. Listen to the episode to check what was said.

Chapters

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The Shift in Brand Value

0:29 to 1:25

Discussion on how brands like Tesla and BMW are changing in value.

“Did you hear how Chamath said that brands are going to zero?”

The Role of Affordability in Branding

1:25 to 2:44

Exploration of how cheaper products impact branding and market competition.

“if you have a better product, you're just gonna win out.”

Iconic Brands and Their Longevity

2:44 to 4:36

Debate on whether iconic brands like Louis Vuitton will endure the test of time.

“I think their brands have sustained time.”

The Importance of Branding

4:36 to 5:51

Discussion on how branding serves as a competitive advantage.

“At the valet, they usually tell me to pull forward and then they'll take all the other cars.”

Minivans vs. SUVs: A Status Symbol

6:06 to 8:00

Debate on the societal stigma of minivans compared to SUVs among successful individuals.

“Dude, did I show you the Mercedes new minivan that's coming out?”

Luxury Car Sales vs. Mass Market

8:00 to 11:51

Discussion about the sales figures of luxury cars versus mass-market ones.

“usually one of those three things seriously yes why and then the fourth one that wasn't as popular was why not just buy an SUV?”

The Formula One Branding Insight

11:51 to 14:01

Insight into how Formula One teams and branding impact car sales and perception.

“And then only a subset of that is worth over like 100 million or so.”

F1 Teams and Brand Strategies

14:01 to 15:43

Explore how different F1 teams utilize branding and sponsorships.

“Like four teams have Mercedes at the end of it.”

The $5.5 Trillion Shift in Software

15:43 to 16:51

Discuss the significant shift from software sales to service-based models.

“So when you look at software, okay, it's a$0.2 trillion market.”

Future of Work and Abundance

16:51 to 17:43

Insight on the future of work and the potential for greater abundance.

“I think service as a software is a massive industry.”
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Transcript

Automatic transcript. May contain errors.

0:00Eric Siu:Using only 20 % of your business data is like dating someone who only texts emojis. First of all, that's annoying. And second, you're missing a lot of context. But that's how most businesses operate today, using only 20 % of their data. Unless you have HubSpot, where all the emails, call logs, and chat messages turn into insights to grow your business. Because all that data makes all the difference. I would know because I use HubSpot at my company. Learn more at HubSpot.com.

0:29Neil Patel:Did you hear how Chamath said that brands are going to zero?

0:31Eric Siu:I did not see that, but I saw it in your list. Okay, so here's his argument. I'm going to name a couple of things here. So he's like, look, you look at Tesla, you look at BMW initially. BMW was like a powerful brand, right? Which is still a powerful brand, but you look at Tesla, they kind of come out of nowhere. But then what happens is what? You got BYD in China, what? Five grand for a car, 10 grand for a car, right? So his argument is that products are becoming cheaper, easier and cheaper to make. and brands that keep bringing abundance are going to win. So if you're continuing to drive costs down, like you look at Tesla, for example, like the Model 3, like the costs are coming down, they're going to continue to win.

1:05Eric Siu:But when you look at a world where like all these things are just cheaper and cheaper to make and everyone's just copying each other, his arguments, it's harder to have that brand power stand for the standard test of time. And so I think he did mention something about Louis, like LVMH, like Louis Vuitton, for example, not being able to stand a test of time. I think there's going to be a couple of those that do, but I do see a world where it's just like if you have a better product, you're just gonna win out. So I don't think brands are gonna go to zero by any means but I do think it's gonna become much more competitive and maybe there's not as much staying power as there was before.

1:38Neil Patel:So I disagree with him. I'm not saying I'm right or wrong but like if you look at BMW, okay, here's a chart from 2007. Is this their stock again? No, because it's European traded and sometimes it's hard to pull up. Overall, they're growing up into the right. They saw a big bump from COVID. It's normalizing. It's a little bit down, but overall it is up and to the right considering how old of a business it is. And most people don't know this. BMW owns one of the most iconic luxury car brands out there, which is Rolls Royce.

2:08Eric Siu:I didn't know BMW owned Rolls Royce. Yeah, it's owned by Rolls Royce.

2:10Neil Patel:Oh, I didn't know that.

2:11Eric Siu:Yeah. So you have a car that you have to take to the repair shop all the time.

2:15Neil Patel:You're talking about a Rolls Royce? I don't own a Rolls Royce. I thought you did. No. Oh. I never owned a Rolls Royce. Oh. Too flashy. I know someone that does. Home hospice.

2:25Eric Siu:They probably make good money. Well, we'll just leave it at that.

2:28Neil Patel:Yeah. Continue on. Yeah. Oh. You're talking about the Nick Shirley stuff where people are just scamming and making free money. Yeah, but I know people that. That sucks. Continue. That people are doing. All right. So if you look at like Louis Vuitton and Chanel, I think their brands have sustained time. They're iconic brands. They're old. I think they're over 100 years old, at least I think LV is over 100 years. I don't know about Chanel. But they're iconic brands. People look forward to them. People don't want their products mass produced. And people will pay arm and leg for them. And the moment their products go cheaper, I actually think their business goes backwards.

3:08Neil Patel:So when Chamath says, you know, brands go to zero, I don't see Michael Jordan's brand with his Jumpman logo. Michael Jordan hasn't played basketball in a long time. His shoe brand is iconic. Has nothing to do with the comfort of the shoe. It's the brand on there. And I know this firsthand because when I was at his celebrity or nonprofit golf tournament or whatever in Vegas years ago, and they told me that the bigger the logo, the smaller the other people's names because they do co-partnerships in branding, the more shoes they sell. Even if it's like with Jeter or Derek Jeter or whoever else it may be.

3:41Neil Patel:I don't just see brands going to zero. I actually see branding being the moat because people feel a certain way about a brand like Apple or Tesla or Nike or Louis Vuitton. And I think that is actually one of the most powerful modes

3:56Eric Siu:because it's hard to build a strong brand. Here, I'll simplify this for myself a little bit. Brands aren't going to zero because what? Charlie Munger said this before. The thing that humans fight over is not necessarily greed, it's envy. Envy is the biggest driver with humans, right? It's very much a status game. So if we all have abundance, we need a way to show each other who's better, who's what? Yes. It's all status driven.

4:21Neil Patel:Yes, it is status driven. Dude, I drive. Yes, we do have one nice car in our family. I drive around in a Honda Odyssey. And when I go around here in Beverly Hills and people see me in a Honda Odyssey, most people don't treat me as nice. Okay. What do they tell you at the valet? At the valet, they usually tell me to pull forward and then they'll take all the other cars. Because they think you're an Uber driver. Yeah, and then they'll be like, are you here to pick up someone? And I'm like, no. And then I'm like, I'm here to get my car valeted. I have meaning here. And then they usually will say some remark, like it's X amount of dollars.

4:56Neil Patel:You sure you want a valet? I'm like, yeah, it's okay. I'll valet. And Eric knows I'm not the best person at parking or parallel parking. At driving period. Yeah. So then I tend to, although I do pretty well with Odyssey. It's also the car's not fast and it doesn't.

5:09Eric Siu:Maybe you learn how to drive better because you have kids now.

5:11Neil Patel:Yeah. But either way, when I ask people in Beverly Hills, I'm like, dude, you should get an Odyssey. and people are like, are you kidding me? I won't be caught dead in that thing. I'm like, but you have kids. You're telling me you'd rather get out of your car, open up the door, have them get in and close the door versus just push a button and your doors slide open. They jump in, buckle themselves in, has a built-in vacuum where you can pick up their french fries or whatever they're eating, their candy or snacks. And people won't do it because they're just like, it's a Honda. And I'm like, who cares if it's a Honda?

5:42Neil Patel:And on top of that, they're like, it's a minivan. Minivans have bad branding.

5:45Eric Siu:If you want to triple your pipeline, double your revenues without having to cut headcount, you have to check out the revenue agents from SingleBrain. That's SingleBrain.com. And within these agents, they'll chat with you. They'll do data polls for you. They'll strategize for you. They'll even handle outbound for you. They'll handle the sequences. They'll handle everything end to end. SingleBrain.com. And we'll see you over there.

6:07Neil Patel:Dude, did I show you the Mercedes new minivan that's coming out? Is it the...

6:11Eric Siu:Remember I showed you the one in Asia? Is this like a version of that? Oh, I showed you the Lexus one in Asia. You showed me the Lexus one. Yeah, which is nice. Okay, but check this image out. I'm going to show you the Mercedes minivan. Oh, wow. So Neil's showing me a fully decked out van. By Mercedes. That looks very tech forward. And look at this. It's like a first class flight.

6:30Neil Patel:31 inch screen TV. It's a first class flight. It's amazing.

6:33Eric Siu:Yeah, how much is that?

6:34Neil Patel:I think it starts at 80 ,000 and then goes up to like 100. It comes out sometime next year. It's electric, 100 and something maybe. Oh, you're for sure getting it.

6:40Eric Siu:For the features. I tried. They're not putting it. You can't put your name on the list yet. it comes out next year.

6:45Neil Patel:I don't think they're supposed to sell like hotcakes. So we're not in a good economy. No, dude, the amount of calls. So I talked to Fletcher Jones and Mercedes in Newport. They have like a spinner division. Don't you have a hookup there? I do. And I was like, how do I get it at cost? So, you know, there's nothing wrong in negotiating, but they were telling me that like the amount of calls are getting for people requesting. So then I started asking the guy questions. Cause I was just curious. I was like, who are you getting the calls from? men or actually I first asked who are most of people calling for this do they have kids or they don't have kids he's like everyone who's called has kids and it's all a woman calling and then I said is it men or women who are asking for this he's like only men he's like we have they haven't had one woman ask for the car so I don't understand okay so I started sending this to some woman or like some of my friends and they send it to their wives and I asked them to send to their wives and get their take but you send it to women to send to their wives I send it to men okay most of my guy friends or most of my friends are guys almost all of them are guys i have some female friends but most of them are guys and then i told them i asked what they thought most of the guys thought it was legit i told them to ask their significant other what they thought and most of significant others that were women said ugly is this a joke or and it's still a minivan what is usually one of those three things seriously yes why and then the fourth one that wasn't as popular was why not just buy an SUV?

8:11Neil Patel:But I have to assume all,

8:14Eric Siu:correct me if I'm wrong here, okay? So Neil's talking to his guy friends. I'm assuming they're all successful, okay? Correct, they're all entrepreneurs. Which means the trophy, let's say they're trophy wise, they're great wives, right? They're used to nice things, right? So they probably want to have the best of the best SUV, like, I don't know. But this is the best of the best for a minivan in the United States. So you would know more than I do. I don't know why they have an issue with minivans because I don't have an issue with minivans. It's the branding.

8:37Neil Patel:and it goes back to the chamat thing you know brands go like a lot of people won't get caught dead driving a minivan because it's a minivan it doesn't matter if it's a mercedes or a rolls

8:45Eric Siu:royce okay i see i see i see the status behind driving a minivan is not cool got it it's not cool it's just like oh this is you know a crappy person's car whatever i'm like i don't believe

8:54Neil Patel:that i drive a minivan i think there's nothing wrong with it guys don't care about anything

8:58Eric Siu:like you didn't care when your 40th birthday like my 40th birthday is coming i don't care if you're like what are you gonna i'm like i don't i don't really care right you don't care after. Did you care when it was yours? You didn't even mention it during the event. That's right. My 40th birthday was, but I did eat ice cream. Yeah. He had double ice cream. It was free though. Remember that? Yeah. So I'm just saying guys don't care about a lot of these things, right? So we just care about practicality and utility, which to us, it's not a status thing, but it is a status thing when we think about our technology, right?

9:22Eric Siu:Actually, no, I just want to use it better. I just want to work better.

9:25Neil Patel:So I think work better is right for some people, but for me, I want the best technology devices. I don't know why.

9:33Eric Siu:Well, I do too. But like, so it needs to be the newest, right? This needs to be working really well and I need to have the best things. Okay, but with your phone, okay?

9:42Neil Patel:The last version of the iPhone works pretty much the same way as this one. Would you agree with that? So why do you really need the new one? Well, first of all, I get these for free. Okay, some of the stuff you pay for like the iPads and stuff. Yeah, I do. But why do you need the newest one

9:56Eric Siu:when it works almost the same? So no, this one is the same. So I haven't upgraded this one, but now I want the latest Mac Ultras because I want the memory for local infrastructure so I can run my company more.

10:06Neil Patel:Totally agree. That's why I didn't ask you about the actual computers. But like sometimes the technology, cars, you want to try different cars or whatnot. Your Tesla worked fine. You ended up getting the Porsche. I looked that up the other day. I haven't.

10:19Eric Siu:So here's the thing. When I lived in Miami for two years, I didn't have a car. All I drove was Ubers. And when I came back, I needed a car. So that's why I have this. and then the next one will probably depending if kids pop out or anything i'm not saying any kids are gonna pop out but like i would consider it a video fast so yes i do think to some extent as guys

Read the full transcript

10:39Neil Patel:i think our thing at least for you and i is technology even if it doesn't make our job more efficient sometimes we just want the new technology to play with it all of our i would say

10:48Eric Siu:all of our most of our guy friends they want the newest tech they don't care about like wearing the nicest things anymore we all just all i wear is like athleisure one more point i have to make on this before we before we move on so let me ask a question neil how many families are worth over 30 million dollars in the united states guess family households households how many households

11:07Neil Patel:are in the united states like 60 million i don't know how many households in the u.s i think it's around 60 no i'm wrong 133 million households okay so i would guess over 30 million 5 million

11:20Eric Siu:4 million 5 million households for a formula let's go with 4 million households over 30 million Noah, how many households, there's 133 million households in the United States are worth over$30 million. Just throw a number out there. It's okay.

11:34Neil Patel:1 % of that, maybe.

11:36Eric Siu:1 % of that. So that's 1.3 million, right? Yes. Okay, 600 ,000. It's not as big as people think. All the things that we see on Instagram, this is from Wall Street Journal. All the big things that we see, like the flashiness on Instagram or whatever, it's just not true, right? It's a very small world. And then only a subset of that is worth over like 100 million or so. So it's a very small number. That's much smaller than I thought.

11:58Neil Patel:Yeah. We also live in a bubble here in LA. This is a bubble. So yeah. And a prime example of this is we were looking up cars because we watch Formula One. They just did the Formula One Japan race. So we're watching it as a family. So when we're watching the Formula One, my wife's asking, you know, where's BMW's F1 car? I'm like, oh, they don't have one. And they're just like, they're listing out car companies and they're like, where's Bentley? You know, and I was like, well, Bentley's VW. She's like, really? She's like, Bentley's not a sell company? I'm like, no, they don't sell that many Bentleys.

12:32Neil Patel:And we were even talking about Rolls Royces. Living here in Beverly Hills, the amount of Rolls Royces and Bentleys you see is - All the time. All the time. It's a common car. But we looked up that day, how many cars Rolls Royce sells in an annual year? You want to take a guess? Like a couple, like 100K? 7 ,000. 7 ,000. That's what Google said at the time. I believe it. Okay. How many cars does Toyota sell a year? If you had a guess. Millions. 11 million annually. They sell so many more cars. I was telling my wife, I'm like, I know you think like Rolls Royce is a big company. Rolls Royce, they have motors and all this, but they're different companies, right?

13:09Neil Patel:Because the car is owned by, what is it called? BMW. The motors is owned by, I think themselves. And I was telling her, I was like, when you sell 11 million cars in your Toyota, you have so much more money versus someone selling 7 ,000 of a car,

13:23Eric Siu:even if it's a million dollars a pop. Well, it depends, right? Because let's look at Formula One for a second. If we actually break this down, because I haven't thought about this before. So you do have premium brands. You do have Aston Martin.

13:32Neil Patel:You do have Ferrari as Formula One cars. Okay, Rolls Royce, 5 ,000 to 6 ,000. But you can't look at Aston Martin. And what was the other one? Ferrari? Ferrari. Ferrari is Fiat. It's funded by a smaller company. Who owns Aston Martin? Who owns Aston Martin?

13:47Eric Siu:And a Canadian billionaire. And Rolls Royce is not owned by BMW. Yeah, owned by BMW. Yeah, all these premium ones are owned by like a big company. Bentley is VW. Yeah, yeah. So you know who has multiple brands? Audi is VW. You know who has multiple brands on Formula One? Mercedes. Like four teams have Mercedes at the end of it. No, Mercedes is not. No, because if you go McLaren, it's McLaren, Mercedes at the end of it. And it's like, then you have Mercedes and then you have something else, Mercedes. There's like a bunch of Mercedes.

14:12Neil Patel:But McLaren, I don't think uses all of Mercedes parts. It doesn't, but they're just part of it. There's a brand at the end of it.

14:17Eric Siu:So it's like they have multiple ones and I, you know, debatable, right? I think for Red Bull, a genius move. Like they have two Red Bull teams. Like it's just, they're always out there at the forefront of these things.

14:26Neil Patel:Well, most of them all have two cars.

14:28Eric Siu:Yeah.

14:29Neil Patel:What do you mean each team? Each team has two cars.

14:31Eric Siu:Red Bull has two cars. But Red Bull has two teams. They have a junior team and then they have the Red Bull. I forgot what it's called. It used to be called Alpha Terry. And now it's just like Red Bull Racing Bulls. That's what it's called now. So they have two teams inside of the two F1 teams. Different levels. Different levels. Well, no, they're like Red Bull with Verstappen is the main one, but they do have two teams that are in F1, which is the highest level. Is it? Yeah, you're right.

14:55Neil Patel:Two teams. I follow my F1. Oracle Red Bull Racing. Okay. And Racing Bulls.

15:01Eric Siu:Yeah, they have two teams. I didn't know that. Yeah. And here's the other thing. Google sponsored McLaren. This was before McLaren started winning last year. Yeah, the McLaren's doing well. The year before that. But I remember watching F1 and Google was meeting with them. Like Google wasn't happy about the results. so even though you see them like google's like gemini logo and all that and chrome logo like at the end of the day even if you're advertisers it all comes down to results if you're not winning they don't want to be associated with you you know what i mean you look at ferrari they spend so much they have the i think they pay hamilton's the highest paid driver right now and he's not winning because the car's not working the way he wants he's podiuming now he is but he's starting to it but it took a while yeah it took a while for him to get to come back and a lot of money in that Quote unquote, why?

15:41Eric Siu:Yeah. So I want to come back. I want to switch gears here and talk about the$5.5 trillion rewrite, Neil. So when you look at software, okay, it's a$0.2 trillion market. Let's just call that$200 billion, okay? So Cotu did this report recently. Cotu is the, I want to say venture firm, but I think they do a lot. Hedge fund. Yeah, hedge fund. Thank you for that. Cotu just put a number on what we're seeing at Seed for three years. So software is a$0.2 trillion market, so$200 billion. services as a software,$5.5 trillion, so 25X. The shift is from selling tools per seat to selling work per output. This is why the best vertical AI companies don't compete with software incumbents.

16:17Eric Siu:They compete with expensive service providers, BPOs and high turnover labor. At$2 ,000 a month, AI agent is replacing an 80K year agency. That's the new business model, right? So when you look at this, the$5.5 trillion rewrite over here, So from per seat to per output, 25X TAM expansion. So I think a lot of this is very early right now. I think a lot of us are still figuring this out. But we're seeing this more. This is not something new. I think we've seen this like a year ago, two years ago or so. But I think we're going to continue to see it because we're all kind of just figuring it out as we go.

16:49Eric Siu:So what do you think? Yeah, no, I'm with you.

16:52Neil Patel:I think service as a software is a massive industry. Ycombinator just put something out. I think it was around 30 days ago where they put a calling out for startups that are trying to automate services. So for marketing, for accounting, for - This was like three months ago. Yeah. So it was for anything out there. Sequoia and A16Z has also put out stuff or letters at least 30 plus days ago that break down how they think this is a much bigger category and they're looking for companies to fund in this.

17:24Eric Siu:I just think, Neil, here's what I want to say think. I think we're going to be just fine. I think we're going to be very happy with how work ends up. And I think there's going to be a lot more abundance for the world. So I'm excited about where things are going. Same here. So yeah, and I'm excited for us humanity long term. I'm just scared for some people short term. That's just how it is right now. That is it, guys. Don't forget to rate, review and subscribe. And we'll see you tomorrow.

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Chamath says brands could go to zero as AI makes products cheaper, faster, and easier to copy. In this episode, Eric and Neil break down why they disagree, why status still drives buying behavior, and why branding may actually become more important as AI creates more abundance.

They also get into why luxury still holds power, why most people misunderstand what makes premium brands durable, and how AI agents are shifting the market from selling software seats to selling actual output.

Key Takeaways:

◾Chamath’s “brands go to zero” argument ignores how much status still drives human behavior.

◾Strong brands like Apple, Jordan, Louis Vuitton, Chanel, and Tesla still carry emotional and social value.

◾AI may not kill brands, but it could make weak brands easier to replace.

◾Luxury markets are smaller than they look, even if they feel huge online.

◾The bigger AI opportunity may be services-as-software, not just traditional SaaS.

Chapters:

00:00 Chamath says brands are going to zero

03:30 Why status still drives what people buy

05:47 The Mercedes minivan example that proves branding matters

10:23 Why luxury is smaller than people think

15:13 The $5.5 trillion AI services shift

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