In short
Podcast Summary: Don't Outsource Your Writing to AI!
Podcast Details
- Title: Marketing School - Digital Marketing and Online Marketing Tips
- Hosts: Neil Patel and Eric Siu
- Focus: Daily actionable digital marketing lessons for both new and established businesses, covering topics such as SEO, content marketing, social media, email marketing, and conversion optimization.
Episode Overview
- Episode Title: Don't Outsource Your Writing to AI!
- Episode Description: Discusses the risks associated with AI-generated content, the importance of human review, and the pitfalls of “set it and forget it” marketing strategies.
Key Themes and Discussions
- AI-Generated Content Concerns
- AI Slop: The term used to describe low-quality AI-generated content that lacks factual accuracy.
- Viral Content: Eric shares an experience with an AI-generated post that received significant views but was based on fabricated metrics.
- Example: Claims about CEO performance and customer churn were entirely made up.
- Human Oversight is Essential
- Importance of Review: Reliance solely on AI without human verification can lead to inaccuracies and damage credibility.
- Eric emphasizes that his team is held accountable for AI-generated content; failure to review leads to warnings and potential job loss.
- AI Tools vs. Agencies
- AI Tools: As AI becomes more prevalent, companies are tempted to cut costs by relying solely on AI tools for marketing.
- However, Neil and Eric argue for the integration of human insights alongside AI capabilities to achieve better outcomes.
- Consulting Agencies: There's skepticism about the efficacy and cost of hiring big consulting firms like McKinsey and BCG.
- Companies often employ these firms for "CYA insurance" (Cover Your Ass insurance) to protect executives from accountability.
- Trends in Marketing
- Set Clear Guidelines: Companies should establish clear guidelines for the use of AI-generated content to prevent misuse and ensure quality.
- Consultants' Role: There is a shift where companies are encouraged to reduce spending on agencies and to leverage AI tools, but Neil argues that human oversight is still crucial.
- Critiques of AI-Driven Startups
- Cluely Case Study: They discuss the trajectory of Cluely, an app designed to help users cheat, noting that while it gained virality, it struggled with long-term customer retention.
- Emphasis on the importance of creating "sticky" customers who provide sustainable revenue rather than one-time sign-ups.
Timestamps
- 00:00 - AI slop cold open
- 00:20 - Viral post confession
- 01:40 - Fabricated metrics risk
- 03:05 - Unreviewed AI at work
- 04:55 - AI stocks and valuations
- 06:30 - AI tools vs agencies
- 08:10 - Set clear AI guidelines
- 08:40 - Consultants and CYA insurance
- 10:40 - Cluely growth critique
- 12:20 - Sticky customers over hype
- 13:25 - Wrap up and next topics
Conclusion The episode highlights the essential role of human oversight in digital marketing, especially when it comes to AI-generated content. While AI tools can enhance productivity, they should not replace careful review and strategic thinking. The importance lies in leveraging both technology and human insight to build sustainable marketing practices.
Additional Resources
- For more insights, check out:
- Eric’s Leveling Up with Eric Siu YouTube channel
- Neil’s Neil Patel YouTube channel
Connect with Hosts
- Eric Siu: [X](https://twitter.com/ericosiu), [Instagram](https://www.instagram.com/ericosiu)
- Neil Patel: [X](https://twitter.com/neilpatel), [Instagram](https://www.instagram.com/neilpatel)
Feel free to suggest topics for future episodes or drop a review if you enjoyed the content!
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Transcript
Automatic transcript. May contain errors.0:00Nobody knows this. I don't think I really revealed this yet, but check this out. You see my screen? yes now okay so this post over here has 147 000 views on twitter okay i threw it up on linkedin as well it has like 50 000 views which is pretty decent for linkedin right um guess what this is this is ai generated this is this is 95 this is ai generated over here and yeah but you still have the human in the loop you knew how to modify it to make it better i barely modified it you want to know where i modified it i think i just modified it here truth is so this is like talking about hired gun CEOs and how it doesn't work.
0:34Right. And so truth is no hired CEO will ever match a founder's obsession. They're playing with house money while you built the house. I definitely didn't write that sentence. And then let's go back up. Yeah. Where are they getting the number revenue dropped 40 % in 18 months? That's made up. Customer churn hit 35%. They stopped innovating. It's made up. That's the problem with AI content. You may get the views, but it's going to make you look bad in the long and if everything exactly i wanted to test it i was like my theory because i was using um one of my friends product um it's called stanley right he runs a company called standout store which is backed by uh gary v and stephen bartlett right and so he came up with this new product um i was at a dinner and then he was like hey check that check this thing out he's like it actually generates a lot more views i'm like okay i'm just gonna test it right because like on linkedin x like these posts have a very short half-life anyway they don't last very long right um but i'm like holy crap this actually performed well on both and only one person called it out saying this is AI generated.
1:27I was like, no, no, I helped, right? But very little here. I think I only added these two sentences over here. Keep in mind, Eric here was doing this as a test. Eric does not post AI generated content from his profiles all day long. That is not as cool. By the way, when you release something out like this, it feels like you lose a piece of your soul. That's what I'll tell you. And so, yes, I did edit maybe what this looks like, what, like 15, 20 % of this? That's about it, right? And then I made the M dashes just one dash. yeah but it shows you the power of it but that this is the problem ai just has a lot of junk stuff that people are using that is not true and just making stuff up um dude one of the people i met up this morning he's in marketing and we're talking about how we're finding mid-level managers who are older who are first starting to adopt ai they're the ones we're both seeing this pattern that are starting to show us work that was pure AI generated and they didn't check their work.
2:27And I'm like, I don't have that problem anymore. They're like, why? I'm like, my team knows if they send me AI generated crap and it just sucks, you know, you get a warning. If you do it again and you didn't even review it, you know, I'll write you up. The first time I don't, you know, I don't write you up. But the second time you do it, I'll write you up. If the third time you do it and you're not checking, you're just giving me AI stuff, you're pretty much not working at the company. And I try to be fair at this. I let people know because why am I paying someone to use AI, not check the work, send it to me?
2:58Then I have to go and fix all their work. And not only does that cost me more time, but I paid the person to do this so I didn't have to deal with it. Like, what's the point of it? It's double work. It's triple work. Exactly. And there's just so much AI slop in organizations like it's getting really bad. And, you know, you see the Michael, I forgot what his last name is from, he shorted Palantir and he shorted, I think, NVIDIA. Michael Burry, there you go. I'm not, this is not financial advice. Palantir is worth roughly 100 times revenue, right? Roughly. And they're growing at only 60 % a year, which 60 % at that pace is massive.
3:35But I really rarely ever see a company worth 100 times revenue. I think he put 912 million in shorts for Palantir and like 100 something for NVIDIA, right? I was just, yeah. Like, by the way, he hasn't been that right recently. Yeah, but dude, look at OpenAI. They're supposedly worth$500 million, 500 billion. And they supposedly will do 20 billion this year. That's 25 times revenue. Expensive, but they're growing up more than 100 % a year, right? And we all know that's going to be game changing. Are they worth a half a billion or trillion? I don't know. Time will tell. But Palantir, definitely valuable company.
4:14But should it be worth 100 times revenue? Yeah. Here's what I'll say. By the way, NVIDIA is not even that expensive. It's like 29 times or something like that, right? Which is not crazy. They're actually growing accordingly with it. But going back to what you said, too, I think it's really important that your company sets guidelines around AI-generated content. So for example, for us, if someone is going to come with an idea and they want resources for it, they're supposed to write a memo. And usually a memo in the past would take them days or weeks to finish a memo. It's like an Amazon style memo where it's like, it might be a couple pages.
4:49Hey, what resource I'm looking for? Here's the overview. Here's the press release. Here's what success looks like, all that, right? Now I have a memo GPT, a custom GPT that people use. What I realized is that initially I was using that and I wasn't even spot checking the work. And I'm like, hey, I realized what was happening there. I was like, guys, like you're going to have to spot check it. And then your job as a leader is to say, hey, when they send you a memo or they send you anything that's AI generated that might be AI generated, you just ask, hey, is this your best work? And was this did you check the work?
5:18Is this your best work? If not, I don't want to look at it right now. Right. It's your job to kind of stop, stop people in their tracks just to kind of set this new role. Yeah. And then the other trend that I'm starting to see in marketing is corporations are hiring these consultants like from Deloitte, McKinsey and all these places. And they're just like, you're paying too much for these agencies to manage your ad spend. You can just use AI tools and you don't even need them. Like, or you can get them to spend like one charge. They should only charge you like one, 2%. First of all, it can't be profitable if it's one, 2%.
5:53You would be losing a ton of money. Second of all, anyone who claims that isn't gonna put the time and attention. Third, if the AI tools were so powerful and amazing where you didn't need a human, Google and Meta would have already created them. And anyone who tries to claim that you don't need humans and you can run Meta and Google ads, I can show you more case studies of humans getting involved in improving the metrics than just letting Meta and Google go on their own. I'm not saying their technology is bad. And I'm not saying humans are better than their technology. I think the winning combination is use their AI technology combined with a human and we're finding the results to be better.
6:30But it's funny because we're seeing people like, hey, you know, you don't need to be spending all this money. You should just put pressure on your marketing teams and tell them to just cut back. They can do it for like a fifth of the cost. Tell them to use more AI tools and technology. Like they think it's that simple. And no joke, it's coming from some of the ones that you have on screen here, like McKinsey, you know, Boston's Consulting Group, Bain. No joke, because we're working with companies that are paying them, and they're sending us the memos being like, you're spending too much on managing your ads.
6:59Tell them to do it. It should be a flat fee of$100 ,000. You want me to manage$100 million on a flat fee of$100 ,000? Good luck on that. Let me tell you something. So one of my friends hired McKinsey for her organization, and I think they're paying McKinsey like$2 to$3 million a year. And she has been thoroughly unimpressed by McKinsey. But you know what McKinsey, BCG, and Bain are good for? Like when I talk to founder friends, it's called CYA insurance. So we talked about this a week ago. Cover your ass insurance, right? Because when you're an executive at a big company, you need CYA insurance.
7:35So you can point the finger at these consulting groups if things don't go well, right? That is cover your ass insurance, right? Look at this. McKinsey, on track for what? Or they did$15 billion in revenue. what is this 12 13 uh from bcg and then bain 6 but look they just continued to move up into the right this is the power of a brand here this is really interesting to me neil um and we we this this graph we looked at a week before um cya insurance like so mckinsey bain and bcg will probably be fine because they are cya insurance but the rest of the consultants the industry could be in trouble and this we kind of uh you know kind of debunked a little bit as well but it's interesting to look at um you know stock price over time stock price doesn't affect that doesn't reflect necessarily on the growth of the company all the time.
8:17Sometimes it could just be the market too. Yeah. Yeah, no. And I don't understand what a lot of these consultants are actually doing in areas that they don't understand, but I get it. They got to make money somehow. Yeah. Okay. So there's some questions. By the way, the cool thing about us doing it live is that we get some questions in here. And by the way, you want to know how much the minimum it is to invest in Italy to restore? Guess, Neil. The Black Friday Cyber Monday weekend is where systems get stress tested. Traffic surges, inventory moves fast, and every second counts. You need a platform built for the moment.
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9:59Yes, the answer is yes. So we'll just move on from there. By the way, I have a lot of great topics here. So would you like to know,
10:13you want to talk about Cluely? Remember we were talking about Cluely a few months ago? Okay, but before you talk about it, can I make a guess on what's happening with Cluely? Because I haven't been checking up on them. Okay, but first you have to explain what Cluely is. It's an app that helps you cheat on everything using AI. Okay, and I don't know if there's some Stanford kid or something like that funded by Andreessen Horowitz. they talked about how they went from zero to like a million and then like five or six or seven million i forgot the exact amount really fast and they were using people to just create tons of social content hit or miss some influencers did really well some didn't the numbers game added up generated a lot of revenue from all right can i take a guess on what happened yeah or no yeah i don't think they're generating anywhere near the revenue they were i think they have massive churn their growth has slowed down uh maybe i'm wrong and maybe their revenue numbers are climbing a little bit but i bet you it's slowed down and the company won't be worth a ton of money they use a lot of hype to gain gain revenue really quickly but they're not able to keep the revenue and i bet you they're struggling and here's why i think that okay the founder i think is some korean kid did some sort of interview smart kid i couldn't get into stanford or wherever he went to school it doesn't matter what school he probably got into a better school than me anyways um Um, he talked about how, oh, I wish we never shared numbers.
11:34It creates a lot of negative stuff. Bullshit. The reason he didn't want to keep sharing numbers is because his growth numbers aren't good. That's probably the real reality. And guys, we've talked about this years and years ago on this podcast. The reason it's not good to share and people try to fight us on this. I'm like, it's not good to share your numbers because the moment your growth stop is when everyone starts to poo poo on you and then you get this unnecessary attention, right? And also you invite attention from your competitors too. So more often than not, you're probably better off just talking about something a little more abstract, like your employee account.
12:02But even that is not the best proxy anymore, right? So, you know, here, let me just share my screen and we can kind of validate what you're saying here. So, yes. So fascinating, Neil. You said, look, Lee declined to share Clueless financial metrics just four months after boasting about how quickly the startup is growing. It's what you just called out. Now, the fascinating thing is TechCrunch had him as the keynote speaker and they're just pooing on him. like poo-pooing at him everywhere, which is like, I'm just like, uh, this gal over here, Lulu Chang, um, says, um, or Misservi says, um, a reminder that not all press is good press and you can turn down interview requests.
12:39So it hasn't been good because they've pivoted into this note-taking app. And the reality is I actually just think there's the, if they're so good at virality, maybe they should just become like the ultimate virality agency and just, just do that. And that's what the icon people did. They had this like ad software and now they're just an agency. No, but dude, here's a problem with these like people who say that they're really good at virality. They're very good at virality for Marketing that doesn't work and what I mean by this is let's say if clueling is a good product That virality got them well known, but it wasn't creating sticky revenue It's easy if you you create an ad and just says oh no matter what you can do You can just cheat on it.
13:16Just use clueling right like that kind of stuff Of course is going to go viral, but is it going to create the right type of customers? Dude, do you remember jasper? you no longer have to write content. Dude, you can just use Jasper. It creates all your social posts, your text-based content, yada, yada, yada. What happened to Jasper? No one talks about it. All they did was get a lot of quick signups that churn super fast. Doing the marketing that generates you the right type of customers that stick, keep spending, evangelizing products, say good things, live positive views, is much harder to do.
13:47And try doing that for things that you can't market in a sexy way, like cheat on anything. Of course, if you say cheat on anything, it's going to go viral. But now try to say, hey, cheat on anything with their note taking software. You're not going to get the right type of signups. That being said, Neil and I are going to hit stop now and we're going to make sure this uploads. But hope you guys have a great weekend.
