In short
Joel Domit and Ben Shepard reveal their men’s skincare brand name after community voting, update the “10,000-survey” campaign (with a Feb 14 forfeit), and discuss brand values with marketing consultant Pete Markey.
Guests/backgrounds
Pete Markey is a marketing consultant/“marketing director” with experience on major brands including Boots (4.5 years, big campaigns like Christmas) and financial services (TSB, Aviva, Royal & Sun Alliance), plus beauty consulting.
Key claims
Brand values act like a “sat nav” guiding direction and customer connection. Branding provides identity/story; marketing brings it to life. Successful brands stay consistent; losing the message (e.g., Body Shop) or drifting to a different focus (e.g., Starbucks) causes problems. Their brand values should be simple, functional, and fun, with no-nonsense, authentic, credible expertise and a wink.
Notable examples
Bulldog (men’s skincare), Fenty (radical inclusivity), Body Shop (lost its way), Starbucks (third place vs fast food), Liquid Death (enemy: plastics), Lush (in-store experience), FCUK (provocation that sold).
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Chapters
Tap a time to open that second in VOIntroducing the Business Journey
0:45 to 2:48
Joel and Ben reflect on the challenges of starting their skincare business and the importance of community engagement.
“We have to go back to our house with our tail between our legs.”
Interview with Marketing Consultant
3:16 to 5:54
The hosts prepare to speak with marketing consultant Pete Markey about brand values.
“He's going to be talking all about brand values today.”
Skincare Survey Challenge
5:54 to 8:42
Ben and Joel discuss the ongoing skincare survey and the stakes involved in their competitive challenge.
“So this is where we're at with the surveys.”
Celebrity Influences and Survey Updates
8:42 to 13:20
The hosts share their experiences getting celebrity endorsements to promote their skincare survey.
“You should go on telly more often together.”
New Challenges Ahead
13:20 to 14:02
Joel and Ben introduce a new challenge of engaging strangers about their skincare routines.
“We've got a new challenge this week, Ben.”
Brainstorming Names for the Skincare Brand
14:02 to 16:24
The hosts discuss strategies for gathering public input on their skincare brand name.
“So it's basically like, you know, because we don't want to come in and be like, we both got one.”
Revealing the Chosen Name
16:24 to 20:01
The hosts announce the winning name for their skincare brand and discuss its background.
“Right then, should we talk about the names?”
The Community's Role in Naming
20:01 to 22:25
The hosts reflect on the importance of community feedback in deciding on the brand name.
“We also want to know, what is the most stupid brand names that you have ever heard of?”
Introducing Marketing Director Pete Markey
22:25 to 25:01
The hosts introduce Pete Markey and discuss his background and insights regarding branding.
“into brand values, marketing, and how on earth we're going to turn Joel and Ben for skin into a world-leaning skincare brand.”
Understanding Brand Values and Their Importance
25:01 to 28:00
Pete explains the significance of brand values and how they guide brand identity and marketing.
“So view brand values a bit like your sat nav.”
Show all 21 chapters
Brand Identity and Values
28:00 to 29:15
Explore the importance of brand identity through examples like Bulldog and Fenty.
“They've done that really well and they've stayed really true to what they're about.”
The Body Shop's Decline
29:15 to 30:48
Discuss the decline of The Body Shop and lessons on brand consistency.
“So it's really easy for brands to lose their way.”
Retail Experience and Brand Success
30:48 to 32:49
Understand how in-store experiences contribute to brand success through examples like Lush.
“So the first of which is marketing and storytelling.”
Liquid Death and Disruptive Branding
32:49 to 34:15
Learn about Liquid Death's innovative branding and its unique positioning.
“So it's going to be about great marketing.”
Designing a Distinctive Brand
34:15 to 35:38
Delve into branding challenges and the importance of community involvement.
“I know it's sort of, it's probably strangely closer than I think it is, but the idea of starting to think about packaging and things like that, whether we get that far or not.”
Choosing the Right Brand Name
35:38 to 39:46
Discuss the significance of a brand name with examples and the need for cleverness.
“And again, what's going to be great with us, with the community, is we're going to involve the community, aren't we, in helping us develop this.”
Building Brand Values
39:46 to 41:46
Explore how to define and communicate brand values effectively.
“They're not using enough skincare products.”
Authenticity in Skincare for Men
42:04 to 43:12
Discover the importance of authenticity and confidence in men's skincare.
“It's just a little something you put on earlier.”
Marketing Insights for Entrepreneurs
43:13 to 44:26
Learn key marketing principles for building a distinctive brand.
“I remember the brand team at the time, which wasn't me, went off to South Africa to film an ad.”
Personal Skincare Routines
44:27 to 45:52
Explore effective skincare routines and their impact on personal care.
“With the advent of AI and production values, you can do lower cost, but really effective video production now.”
Journey and Future of Skincare Brand
45:53 to 47:06
Join the hosts as they reflect on their journey and upcoming challenges.
“Once you get into that sort of regime of it, it's quite fun.”
Transcript
Automatic transcript. May contain errors.0:00The Businessmen, sponsored by BT Business. Thank you for taking part in the naming of the brand. If you've been on our Patreon, if you've been on our social media, on our newsletter, all the polls are now closed. We have taken the votes, they have been counted and verified, and we can now reveal the name for our skincare brand is...
0:28Welcome back. He's Joel Domit. And he's Ben Shepard. And this is The Businessman. The show that follows our attempt to start a men's skincare range from the ground up. How's it been going so far, Ben? Well, a little bit like this, Joel. Ben Shepard from GMB this morning. Yeah. Legend of television. Yeah. And Joel Domit from the jungle. Yeah. From the jungle. we're starting a skin care business
1:03I don't know what I think about your men's care range okay so what's its reason to be okay so oh god this is so stressful so it feels like we don't have a business no and so if we don't have a business if we don't get people signing up to the survey then we can't go to the investors and go like look, well, we've created this community and if we can't get investors, then we don't. Then all of this is pointless. We have to go back to our house with our tail between our legs. It's for nothing. You can catch up on the missed episodes by subscribing on YouTube. Follow wherever you get your podcasts.
1:38Also follow us on Instagram. Please do. Because there's loads of cool stuff on there, isn't there? Loads of cool stuff. Sometimes I'd say too much cool stuff. Hey, Joel. Hello. Did you know that 99 % of UK businesses are small or medium-sized? That is interesting. Yeah, 99%. They are the businesses that are the beating heart of our communities, our economy, and they matter to us, which is why we're teaming up with BT Business for our brand new feature, the Small Business Spotlight. Yes, next month we want to shine a light on your business and the amazing work that you do. It's super simple. Just follow the link in the episode description and drop us a voice note.
2:17Tell us who you are, what your business is called, what you do, and why you deserve to be in the spotlight. Yeah. We'll share your shout outs in upcoming episodes. You can even nominate a small business you love because BT Business knows how hard these owners work. And we all want to celebrate them. Yes, we do. So follow the link in the description or head to our Patreon to record your voice note. And thank you to BT Business for helping us keep small businesses moving at pace with reliable, secure connectivity. What are we talking about today? Oh, my God. We are speaking to Pete Markey on the show.
2:53He is the marketing consultant to this beautiful firm that we are creating. And he is a wonderful man who has loads of knowledge. So I'm very excited to have him across the table for you to all meet him because we've grown to know him very well now. Fast experience in the world of retail business, marketing, beauty. He's going to be talking all about brand values today. And very excitingly, Joel Domit. What? Our listeners and our viewers on YouTube have been voting. We are going to reveal what this skincare brand is going to be called. Oh, I don't think I'm ready for this day. I get quite scared.
3:36Yeah. Whenever it comes to actually, right, this is it. Now, I know that this hasn't just been down to us, though. So people have been voting on the Instagram, on the YouTube, on the Patreon, on the vet. There's loads of different places where people have been sending us their thoughts on the name and the three names. But we are going to reveal the one. We have to do it. Even though I know this is the right thing. Still, I'm like, ah. This is why I don't pick paint colors in my hand. The responsibility is heavy. Oh my God. That's why we put it out to all of our listeners and our viewers on YouTube.
4:12But before then, we need to get some other very important business out of the way. The business of Ben versus Jill. I assume there's going to be something in there that's really exciting. Like music. Bill, closing. Jill versus Ben. And then the noise of a lion eating a tiger. Are you the tiger? Yes. Yes. I think in that metaphor, I'm the lion and the tiger. Okay. So for our new listeners, if you haven't found us before now, where have you been? But if you have, then we have this skincare survey that we're trying to do the biggest ever men's skincare survey. We're looking for 10 ,000 surveys to be completed at some point.
4:57What we've decided to do, though, because we wanted to make this more interesting and more competitive, is if we can have 5 ,000 completed surveys by the day of love, February the 14th, the person who is the fewest contributor to those surveys, whether that be you or me, will have to have a part of their anatomy... Pierced? Pierced. With a piece of iron for life. Is it iron? Is it life? Don't really. I don't think it's for life. I think you need to stop putting parameters on it because the problem is is that I think originally it was like, you can just, let's get a bit something pierced and then it was like, let's let them pick and then everything And let's not pick the amount of time it has to be on.
5:40Stop adding things on, Dan. For God's sake. We definitely need 5 ,000. Unless we've got 5 ,000, there ain't no piercing. But we have an update on numbers and where we are. Russ has an update. Hey, Ben and Joel. So this is where we're at with the surveys. You've had a much better week, both of you. So well done. Whatever you're doing, keep it up. Now, the numbers. Total number of surveys completed are 2 ,756. Nice. And now for the important bit. Ben, you've completed 796. And Joel, you've completed a whopping 975. God! Which means, Joel, you're the new leader. I just don't talk to the router again.
6:25And Ben, sadly, it's your body part up for the piercing. Oh, my God! of body most voted for by the audience to receive that piercing is your nipple and listeners viewers if you want this piercing to actually happen and you haven't filled out the survey well we need 5 000 responses by february the 14th for this forfeit to actually take place and we're going to do it in the studio so come on everyone get surveying or surveying people need to stop adding things to this. We're now doing it in the studio. People just adding things onto this task. That's a big jump in your surveys. It's a big jump in my surveys.
7:07You've gone from like 300 to 900 in a week. I think, again, it's hard to know what works. It's because you went dirty on the Patreon. I went dirty on the Patreon. Well, look, fair play. No, no, no. This is good. This is good. Yes. Because we want the surveys. I'm very happy to hear that you have contributed so significantly this week. Although I don't think I've been helped massively by some of my friends because we were set the challenge, of course, this week to get a celebrity to post about the survey. Yeah. OK, so I managed to get Kat to post about the survey. What are you doing? Well, I'm just trapping for some stuff.
7:46Well, haven't you got that questionnaire that you want everybody to fill in? I know. And isn't the loser going to have their nipple pierced? Well, so I want your followers to take part in our skincare survey, me and Joel's business, we're launching a skincare business. The idea is they do this survey, it only takes six minutes to do, and if we get 5 ,000 by the 14th of February, what person has the least contributors gets pierced. It's like, but I want you to get your followers to vote for me so Joel gets pierced. Yeah, but there's no way you're winning that sometimes. So I've got this to kind of like keep everything in place, first of all, and then it's really ladies' choice.
8:20Do you want like a fancy pin? Do you want a gun? Or shall we just go for the old-fashioned? I'm enjoying the idea of piercing you too much, Nudie. Yes. Okay. Questionnaires. Fill them in. I'll put the link on. If you do the questionnaire, take the survey. It takes six minutes. And please vote for Joel, not my nipples. You work so well together. You should go on telly more often together. I have a feeling like it may be backfiring Because your jump in surveys may well be down to Kat asking everybody to vote for me. This is the problem, Ben, is that your nipples are too good. They're too nice. This is the problem, Ben.
9:00When you wear shirts, the nipples protrude through the shirt so often, then people will want to get those nipples pierced. These nipples ain't for everyone. I think it's backfired for you. But the challenge was to get a celebrity friend to try and post. Did you manage to get a celebrity friend to post? This has been an awful week. This has been an awful week in so many ways, right? Wait, I didn't ask how your week's gone. I asked if you managed to get a celebrity friend to post. I text so many people. It's a mixture, right? Firstly, I don't have any friends. Secondly, it's also like most of my friends that are famous are comedians.
9:43and comedians who, you know, they don't, they have this real protection over their brand. What? Of being funny. And then suddenly I'm like, oh, can you post and say, and they don't, like, no one's replying to my texts anymore. Not even about the survey. No one's just, no one's replying to my texts in life anymore. You just spent two hours with the legend that is Paul McKenna. That's true. Hypnotizing you. I didn't ask Paul McKenna. Why did you not ask Paul McKenna to post about a survey? It's so true. How have your surveys jumped when I'm the only one who's done any work? That is very true. Paul McKenna is the only person I should have asked.
10:24Out of all of those people that I'd text, I should have thought about the fact that I spent a long time with Paul McKenna and I definitely should have got Paul McKenna to do it. By the way, not only did you not, I got a cat to do it, and you didn't even ask Paul McKenna to do it. I didn't even ask Paul McKenna. He was too busy, moisture out. He was, I was too, to be fair, to be fair, the hour I spent with Paul McKenna, 45 minutes of it, I was asleep. Which was the point. But I have since had another friend post for me. Oh my God, stop it. You make me look like a pile of rubbish. Well, just like one of us is making an effort, but you're getting the benefit.
11:01I still don't understand how this works. Here's another one. This is the wonderful Sam Thompson, who has posted for us as well. me in my mission to protect my nipples me and Joel are doing a skincare survey for a brand I need your followers to click on the link and do the skincare survey whoever has the least number of people who have done it yeah we'll have to get a part of their body pierced okay look I'm going to take this away quickly Ben because he said let's protect Ben's nipples I don't want to protect his nipples I want to see him pierced I want to see his nipples pierced but please do do the survey anyway uh because it is actually we'll put the survey link on here but but we do want to protect my nipples don't protect joe's got nipples that he wants to share with the nation with with metal through them or any other part of his body sam don't do that we love you it's great everyone's gonna want his nipples done this is working perfectly this is working perfectly thank you sam thank you cat for being lovely and posting could if you can if you can protect my nipples that would be lovely rather than playing into the evil Domet and his desire to can I be the one who does it?
12:07That's escalated. Now that Russ has said it's got to be done here what are you going to do it with? Your teeth? Yeah and honestly it feels weird when you've got one. Why don't we just do both? Stop. Stop now. We still have a few weeks. The 14th of February we need to have 5 ,000 done by. I think we're at what did Russ say? I've just been sent a text saying that we've just passed 3 ,000. Completed surveys? Yes, 3 ,151. It's getting too close now. I'm starting to sweat. This is very exciting. So keep filling out those. So we are, that is three-fifths of the way. Mrs. Shepard does not know I'm doing this.
12:46She does not know. Again, there's a problem with both of our wives. Both of our wives found out, I think, yesterday when we put it online. And this is, first of all, it proves a lot of things. First of all, our wives don't want us to get a nipple piercing. Secondly, they both don't listen to this podcast. And I'm living about it. They're literally not really interested. But that was the first challenge. Now, what I'm led to believe is that by winning a challenge, you get a lot of bonus points onto your surveys, not completions. And that's going to have to have a bearing. So I win week one's challenge.
13:20You definitely win week one. I should have asked Paul McKenna. I should have asked Paul McKenna. You should have asked Paul McKenna. That was silly. That was very silly. Silly you sleeping on the job. I know. Right. So that's challenge one. We've got a new challenge this week, Ben. What is the challenge this week? The challenge this week. This is a good one, I think. Is to approach a stranger and ask them about their skincare routine and video proof is required. Bonus points if you manage to get them to fill out the survey. Okay. So we've got to go up to a stranger and we've got to just randomly engage with them and ask them about their skincare routine.
13:58Yep. And then ideally get them to fill out the survey too. And if we get one person to do it, I think we should do how many people we can get. So it's basically like, you know, because we don't want to come in and be like, we both got one. So it's like, it's multiples. How many gets the most people going up to them in the street? You didn't get any this week. I didn't get any this week. And you're already asking for multiples. No, but it's easier to ask John from Bradford instead of asking Paul McKenna. Isn't it? I'm not sure it is. Isn't it? Why is that bloke off The Masked Singer asking about my skin?
14:35And what's he making me fill out this thing for? Yeah, yeah. You're all right with that? I think I'm absolutely pretty good with it, to be fair. So we've got to try and film it. We've got to try and get them to fill out the survey. And then we will come back next week and work out where we are. Yes, let's do it. Let's do it. Joel, don't forget, don't forget, don't forget. Don't forget. I can't believe I'm so far behind. I really cannot believe it. I was so far ahead and now I'm so far behind. Damn you, dumbass. It's really fun. I think it's finally in your life working against you that you're so attractive.
15:08Finally, finally. It's got you this far, Ben. My nipples aren't ready for this. Is this what business is really like? Your nipples might not be ready, but the contrary is. I want to tell you guys about a podcast that is near and dear to my heart. And I cannot believe it already came out a year ago. And you can all go listen to it ad-free by subscribing to the Binge Podcast channel. What podcast, Corinne? Tell us. Oh, it's called Blink Jake Handel's Story. I created it about a man named Jake who I met who is the only survivor of a terminal brain illness brought on by heroin use. But there is a lot of mystery and medical malpractice.
15:48and true crime elements that are very shocking and surprising and even some supernatural elements. So this is definitely an amazing story. It's very unique. And you did such an incredible job telling the story and sharing it with the world. So if you have not listened to it yet, my goodness, where have you been? Because Blink is so freaking good. Thank you. Search for Blink wherever you listen. And subscribers to The Binge will get the entire season ad-free. Plus, you'll get exclusive access to the over 60 other true crime stories on The Binge podcast channel. Hit subscribe on Apple Podcasts or head to getthebinge.com.
16:24Right then, should we talk about the names? Let's talk about the names. Thank you for taking part in the naming of the brand. If you've been on our Patreon, if you've been on our social media, on our newsletter, all the polls are now closed. We have taken the votes. They have been counted and verified. And we can now reveal the name for our skincare brand is... Joel and Ben for Skin. Yeah. It feels like there should be a fanfare of something. We're going to put the same thing in of the lion eating the...
17:04Joel and Ben for Skin. so it was of course it was the it was an idea and a name that was thrown out by russ's wife a long time ago it was put into the mix by russ's wife she sent me the message russ's wife charlie sent me the message uh saying how about joel and ben's foreskin i thank you uh so charlie is the inspiration for it thank you charlie we have uh discussed it at length in our naming session which you can get on the Patreon as well. We had the sensible option. We had a sort of fun option. And then we had the more disruptive option, didn't we? And it seems like people have gone for the more disruptive.
17:45Although, actually, what I think was actually very interesting. It was closer than I thought it was going to be. I thought it was just going to run away with it and everyone was going to go, ha ha, call it this. But actually, people really like different names for different reasons. I thought it was fascinating. Lots of my friends that had seen it really thought Duo was lovely. They got the humor and they really enjoy the idea of it being Joel and Ben for skin. But Duo really ran it in close second just in terms of sort of people seeing, I can see why that would work and it looks sophisticated and great.
18:18However, it's happening. What was very interesting, actually, and this is the first time in our business journey so far where the community that we are trying to create has really come into its own and been really beneficial. Because I, the entire time, have been singing the praises of this name Mug. I've been talking about it all the time. Maybe it works, maybe it works. Great, great, great, great. I even went into the naming workshop and was like, this is a great name. And everyone else was like, maybe it is. Oh my God, it's cool. And as soon as we put it out there to the community, nobody liked it.
18:52Like nobody's liked it at all. It's been the lowest in all of the surveys across all of the platforms. And I just feel really glad. This is, again, the first time in this process that I feel glad that we've got this community to be able to ask. To guide us. To guide us, because it's really worked. It did. Yes, and well done for bringing the worst name. Thank you. It's just the first worst thing that I've brought to the table. There's going to be many more. I feel excited about it. It's funny. because it's disruptive. Like Chris Evans said when I showed it to him, it feels disruptive. I know that lots of people are going to have their own feelings about it, but I think that's the nature of it.
19:34So do get in touch and let us know what you think because we really value your thoughts. And actually, as Joel was saying, it's a community that's helping us guide all these decisions along the way. But ultimately, this is it. We've decided on it now. We've all decided on it. This is our thing that we're bringing to the world. Joel and Ben's foreskin. It's fantastic. It's absolutely fantastic. We also want to know, what is the most stupid brand names that you have ever heard of? We'll take a look at these in next week's episode. The link is in the description, so submit them there, please. Also, you can do it on the Patreon, I'm sure.
20:16Give us great brand names, brand names that didn't make any sense, crazy brand names, brand names that started off feeling quite disruptive, but then it sort of came a bit more mainstream. I had a brilliant one the other day that sort of really divided everybody. It's a meal service, a meal prep service, and they do food for you. And it's called Grubby. Okay, so you take an idea of grub, but they've made it grubby. And of course, and it really divided the opinion. The food was delicious, right? It's really fantastic offering, but grubby because it's food, but grubby feels a little bit disruptive.
20:47And the packaging was fantastic, but it was one of those things you kind of go, do you want to eat grubby food? Or actually, is it just really good fun? Look at that, that's great. But also the marketing of it, eat grubby food, that sells, it's like, but ultimately in the long run, if it becomes a success, the name doesn't matter. But getting noticed to start off with does matter. You know, it's like band names don't matter. It's like the, it's, I was in a band when I was younger, right? I was in a band when I was - What was your play? We played new metal music. Of course you did. You sang. I was the lead singer.
21:23Of course you were. You don't put this face on drums, Ben. Okay. See, you sang about new metal, so you want piercings with metal. That would have gone perfectly when I was 15. We were called Cyrus with a silent P. P-S-I-R-U-S. We clearly didn't know psoriasis was a thing. I was going to say, it sounds like a skin infection. you were always drawn to sorting out people's skin when you were in a new metal band. It's so true. And yeah, we played one gig. There were six people there. I crowd surfed. And it turns out when you crowd surf with six people, it feels like your own funeral. Yes, you'd probably get, and it's going to hurt when they drop you.
22:03Yes. One gig's enough if it's the best gig that ever happened. Right, so the name has been decided. It wasn't just us that decided it, and it was our listeners and viewers on YouTube, as well as the team we did the session with. Yes. And one of the people in that session is a legend of the world of retail and he's going to be joining us on the podcast now to share his insights into brand values, marketing, and how on earth we're going to turn Joel and Ben for skin into a world-leaning skincare brand. Joel. Ben. These are the moments I feel like we're doing business. God, it's scary, isn't it? Because our marketing director is sitting opposite us.
22:49I'm in the room. He is in the room. What a commanding voice he has. The brilliant Pete Markey is here. Pete, if you were to describe yourself in three words. No, no, no. If you were to describe your work history, how would you explain what it is that you've done and how you've come to be our cherished and much lauded marketing director? Well, first of all, I'm loving working with you both. We're having so much fun. The name is amazing. Yeah, I've been really lucky enough over the last few years to work on some amazing brands. So most recently, Boots, where I worked for four and a half years, worked on some big campaigns, particularly enjoyed working on Christmas.
23:27Before that, I've worked on a range of financial services. I've worked for TSB. I've worked for Aviva and Roll and Son Alliance. So a bit of financial services as well. But particularly the last few years have been about beauty. And I've been doing some fun consulting, including working with yourselves the last few months. But I love marketing. It's a beautiful craft and it's fun working on new and exciting emerging brands. What is it like working with us? It's brilliant because nothing's a silly idea. The way we brainstorm, we throw all things out there. And often in a business context, you have more constraints on things.
24:00You sort of narrow your thinking. And actually, you guys have been so open to go, look, we're up for trying this, pushing the brand here. The other bit is you're so invested in what you're doing. and actually there are the best celebrity tie-ups i've seen are those where the people behind it are really invested in the brand they care about the values they care about what it means they care about the direction that brand goes in that's what i love about working with you both you both really care about the end point for this brand as do i and that's that's exciting to work with people that feel that way what we are desperately hoping is we're going to create products that that reverse age us.
24:37And ultimately, that's why we care so much. So look, we've got you in because we need to discuss brand values. We've got a name for the brand now. We're all very excited with that process that we went through and honing that down. But we need to discuss brand values. I mean, this is your area of expertise. Can you just explain the importance of brand values, what they are and why we need them? Definitely. So view brand values a bit like your sat nav. they're there to give you direction. Imagine going on a trip and not knowing where you're going. The brand values direct and guide what your brand is about and where it's going.
25:13Without it, you're like this sort of rudderless, directionless thing. I'm not sure what this thing's about or where it's going. Kind of like what we've been doing for most of our lives. Well, I've always felt rudderless, to be honest. But with this brand, the values are going to be really key because it's what connects customers to you. It makes them go, this is a brand that the values I can identify with, If it's about trust, if it's about expertise, if it's about, you know, authenticity and beauty, if those are your values, then people can go, I connect with that. I feel that way. Those values align with my values.
Read the full transcript
25:44Therefore, I buy into that brand. And actually, we all think about brands we interact with every day from the coffee shops we go to, to beauty products, to the places we go to eat, to the whatever. Those things are ultimately driven by the psychology of values. Brands you go, I want that app on my phone. I identify with that brand. It's relevant to me and it's relevant to my life. The best brands today really are relevant. They have values that are modern, they're fresh, they tie into people's thinking today, and they align with people's own personal values. That's a powerful formula. Coming from a place of pure naivety, what is the difference between branding and marketing?
26:22So branding comes back from the day in the olden times when people used to literally brand cattle. It'd be like, this one belongs to me with sort of a branding eye. And it goes right back to those days. I never even thought about the fact that that is that. There you go. I've come from a farming background where we used to brand cattle. It's your heritage. That's so ridiculous. You are a brand master. By the way, what did you think they were doing it for? Just for a bit of a laugh. Yeah, graffiti. Graffiti and cattle. but it goes back right to those days of going i'm putting a mark of distinction that this i own this thing i own this equity and so a brand is is all about in effect it's naming but it's identity you know it's it's a mark it says this thing stands for something this has equity this belongs to me this belongs to you you think about the brands we've grown up with so coca-cola a great example you go that brand when you see that logo you see that mark it means something straight away before you even see the marketing, it means something.
27:18So the difference is branding gives something a name, but gives it context. It gives it depth. It gives it a reason for being. Then the marketing brings that to life. It tells the story. So with a brand we're launching, you've got a great story. It's not just a brand. It's not just a name. There's a story behind why you're doing it. And that's when brand and marketing works so well together. It's about the naming, it's the depth, and it's storytelling that goes brilliantly with it too. Okay. So from your experience then, Pete, can you give us some examples of brands where you think they've absolutely nailed it and and and what they have managed to create and how they've delivered their message and their brand values has meant that they've become a huge success and and possibly some that you feel like may have gone wrong along the way as well some because that can happen you know some things can sort of you know burn really brightly and then suddenly disappear well definitely back to the saturn bit brands lose their way yes we're all point to brands to do that so good example in in the space we're talking about is bulldog skincare for men yes i think they've done a super job so their values were about being simple natural ethical humorous affordable, all those things and attached to a brand that felt very British, very male.
28:19They've done that really well and they've stayed really true to what they're about. Fantastic brand. Another brand I point to in beauty is Fenty. So Rihanna is very invested in Fenty. So if you come onto the website, you engage in their content, the founder behind that brand is really involved in what they're doing and the direction that brand is going in. That's about radical inclusivity. It's about authentic representation, high performance, culturally relevant products. immediately you go, that's a brand that is distinct in its marketplace. And both those brands have done particularly well.
28:51You talk about brands that may have lost their way. We all grew up with a body shop. Yes. You know, Anita Roddick, that was a phenomenon on the high street. It was all about, you know, it was cruelty-free. That brand had a North Star, didn't it? Anita Roddick just drove that through. But it's really lost its way in recent years through various acquisitions, mergers, sales. You know, it'd be hard pressed to say, what does body shop stand for today? So it's really easy for brands to lose their way. Another good example is Starbucks. Starbucks is all about being the third place. It's not your home.
29:22It's not your work. It's this other place. But they've really struggled in recent times because it's become about fast food. It's become about fast turnaround, less about the experience of sitting and enjoying the third place. So it's very easy as you shift the brand potentially to lose your access point and lose your sense of direction. Is there something as well along the way, Pete, where something like Body Shop emerges on the high street and we haven't seen the like of it before? But then, of course, that market becomes more competitive, more congested. Because undoubtedly, Starbucks, probably the first coffee chain that I can remember noticing.
29:55And then all of a sudden, there's a proliferation of other massive coffee chains. So they have to compete in a slightly different market. It's really true. Because nothing stands still. So you launch your brand. And it would be the same when we launched this fantastic product with yourselves. it'll get noticed and people will look to see whether they can copy it but the best brands i guess have within their dna from day one something that's really distinct about them that's hard to copy you know think about where we're taking this brand in its dna we want something to be so distinctive that people look in it's hard to copy because they can't copy what the two of you are bringing or what's distinct in the product or distinct about the value or positioning um and i think for body shop people did try and copy some of that dna but i think because they were first there and because the products were built out of it it was hard to copy i think the challenge they faced is that the messaging just drifted off that topic and into all sorts of other things and they drifted off talking about their story so i think it's a generation now who wouldn't even know the history body shop or the story now we only do because of this because we're older i used to buy all of my mom's birthday presents in the body shop yes yeah so when i was like 10 i'd just go into the body shop and i'd just pick something up so it was probably the cheapest thing i could look at but also it was but but to be i go back to sort of then so that would have been what that would have been 1990 yeah about 1990 whatever 1995 yeah you're kind of looking at because i'm thinking when body shop in the late 80s when i would have been going into body shop there was nowhere else that was doing something so distinctive so you knew you were buying something really unique that had come from these days like it's very rare that any sort of beauty brand skincare range is launched without real consideration for the environment cruelty free for everything that anita roddick and body shop stood for well yes become the sort of the standard for the industry but the other bit i think body shop had a great in-store experience so brand experience on your point ben really matters so there's a model i use that interbrand like global brand experts use which says if you really want your brand to win you need to do basically deliver its purpose, deliver its values in four main areas.
32:04So the first of which is marketing and storytelling. So we're all about that. We're talking about that here. The second is about products, is what you do. Then there's people and culture. So it's yourselves, it's what you're about. It's the environment, the culture of your brand. Think about a brand like Liquid Death. There's edge to that brand. You imagine what that brand's like. You want your brand to have edge. And then the last of the four is environment and channel. So your website, Yeah, any experience when we eventually go into retail. What does that like? How does that live and breathe a brand?
32:33Because that's where a brand falls over. It's like Body Shop, I think, used to have a very strong in-store experience. But I'd say Lush has taken some of that now. You look at that. Everyone talks about experience. When you walk into Lush, the smell, the odor, the staff, how they look after you. So all those bits matter. So as we're building this brand out, we'll be doing it through all four of those lenses. So it's going to be about great marketing. But it's going to be about the other areas too. the product, who you are, your personality, and importantly, where we show up and how we show up.
33:01Well, Pete, you... Keep your clothes on is what you mean. Keep my clothes on at all times. Every time, every time. I always fall down on that bit. Every time. Liquid Death is a brand that you've mentioned. Is that a brand that you've looked at and gone, wow, that's come out of left field. That's an amazing... What a brilliant, crazy, edgy idea that essentially is water in a can. It's genius. because we've talked, haven't we, in our sessions about having an enemy. And the enemy we're tackling here with this brand is about the fact that male skincare is incredibly complex and difficult. With liquid death, they've gone, actually, the enemy is plastics.
33:36And actually, the death bit is around death to plastics. And actually, it's about having a new way to enjoy water. It's clever but simple. It's cool as well. It's cool. Well, the typography appeals to all sorts of people. But I think often the ideas are the simplest of the best. there's something called the Ron Seal test. And there's a great campaign years ago marketing about it, does what it says on the tin. And actually, some of the best brands do exactly that. So liquid death, I think, is making a bold statement, exactly does what it says on the tin. Easy to understand, easy to buy into. And if you can make water cool with disruptive marketing, then genius, absolute genius.
34:14I do feel very excited about the idea of, I know it's sort of, it's probably strangely closer than I think it is, but the idea of starting to think about packaging and things like that, whether we get that far or not. But I quite like the idea of doing something a little bit disruptive in that space because I feel like everything looks the same when you go into Space NK, all very similar products. And it does feel exciting. I feel like that's when it's really real. There are some really cool – if you look at brands like Bubble or Bioma now or Drunk Elephant. Drunk Elephant, yeah. And the packaging is really smart now.
34:51And you're right, half of that is the grabbing attention. But what you're going to have is not just great packaging, but a brilliant product that really, really works. You put the two together, it's powerful. One of the things that I think if you listen to last week's podcast, and we featured a little bit of the session where we were doing the naming and we were reducing the names down. And one of the rules that we had to base our names was it couldn't try too hard. It was one of the rules that Russ was talking about. Have you ever seen, because it's tempting, isn't it, to have really exciting packaging that's really cool and different stuff, but maybe is a bit too busy.
35:24Is there examples of things you've seen, Pete, in your experience that just have tried a little bit too hard and for whatever reason have fallen down because of that? There aren't many. I think most brands do a lot of testing, so they get it right before you get to that point. And again, what's going to be great with us, with the community, is we're going to involve the community, aren't we, in helping us develop this. So I think by the time we go to market, will have ironed out some of those cracks in it. The bigger challenge, your question's a great one, Ben, is around how you get disruption versus others, how you show up and how you look versus others.
35:56And often I think brands forget who they might be appearing against. So I think a big one for us is going to be, how does it look on shelf versus other things? How does it stand out if we're up against brands that are bright yellow or bright green or whatever? And have hundreds, if not millions of pounds of support behind them. They come from massive multinational. Absolutely, yeah. So we're going to have to get the disruption just right, particularly when we go in store, but even online, that disruption is going to really matter to stand out. That's why you've got to dial up your OnlyFans. That is something I can do.
36:25Finally! You heard it first. Susan Galbraith was a housewife in Mayfield, Kentucky. But after a murder in town, Susan took it upon herself to find witnesses who could point to a killer. She thought she was going to be a hero. But that's not what happened. The lies, the lot of lies. What were Susan's real motives? She wasn't in it to help them find the killer. Why then did the cops take her seriously? It was known that she was getting funds from them. Susan's son is wrestling with his mother's legacy to this day. I mean, my mom was, I use the word diabolical. And perhaps the biggest question of all is, did she help convict an innocent man?
37:07I do feel like that they got the wrong people. From Sony Music Entertainment and Message Heard, This is My Mother's Lies, coming April 1st to The Binge. Search for it wherever you get your podcasts to start listening today. Subscribers to The Binge can listen to all episodes all at once, ad-free.
37:30Infamous is the gossip show that's smart. We talk about Tyra Banks and bringing down Top Model. We talk about Jenna Jameson and how she dominated the 90s. You know, she's horny and she's in charge. She just was very smart about marketing herself. We talk about celebrities who maybe shouldn't be celebrities, like the Beckham guy. Brooklyn is their first kid. He's had a little bit of the Nepo baby curse. We investigate orgasm cults. A woman's erotic power can unlock many other powers in her life. And, of course, we discuss people who have gotten into lots of trouble. My name is Molly McLaughlin.
38:09I am one of Jen Shaw's many victims. She was defrauding the elderly and her tagline was, the only thing I'm guilty of is being shamazing. Listen to Infamous, the gossip show that's smart. The show's called Infamous. Right, so what we want to start trying to do is honing down and working on the brand values for our brand. Joel and Ben Foreskin It's beautiful to hear you say it It really is, it's real, it's happening We talked for a long time about those names and from your experience Pete and you have real world brand experience just sort of tell us why you think that is the name that is the right fit for us So I think you've got a great name in Joel and Ben's Foreskin that is, it's edgy but it it passes that does what it says on the tin list so straight away you go it is a product and it's for skin i know it's obvious but it's clever but it's a name that's a talking point because it is slightly cheeky and you're both a bit cheeky and that's part of your brand values and it will therefore get talked about it's very easy to come up with a name that um is just a bit ordinary and a bit mundane and actually you want to make headlines for the right reasons around actually wow these guys are launching something and it's called this yeah but importantly it it means something, you know.
39:36So I like it because it is a talking point. And it is disruptive. And the male skincare category really needs a brand like this, I think. But it's going to get talked about and going to get used because men don't talk enough about skincare. They're not using enough skincare products. So the moment is now. But you want to enter the conversation with something original and fresh to talk about. This brand will do that. My friend Richard, I told you last week, you did the really awful Scouse impression of Richard. Oh, yeah, sorry about that. Because he went, no, no, no. He said he was thrilled to make the podcast, but said you need to work on your Scouts.
40:08But he's come back to me this week about the names. And he just was saying it has to be Foreskin. Reminds him a lot of when French Connection changed their initials to FCUK. I remember when someone came in with the FCUK t-shirt in school. I will never forget how excited everyone was. I remember it was this guy called Jason. Was it? And he came in and everyone was like, oh my God, he's got f***ing red on this T-shirt, but it's not f***ing red. Oh my God. He's cleverer than that. He is so clever. An interesting thing he said, like it offended people, but it worked brilliantly and it sold an awful lot.
40:45He talked about Chris Evans because I showed it to Chris. Chris immediately got it and loved it. He said, you know, Chris is one of the great disruptors. His reaction was really, really telling. People will laugh with you. Some will laugh at you. Some may find it a little bit offensive, maybe a bit provoking a reaction. but it's far more important than just shuffling quietly onto the shelves. I would agree. I'd agree. It's great. Yeah. And actually, the FCUK is a good example because I think they're another brand that then lost their way afterwards. So I think the important thing for us is you've got a really clever name.
41:16It's disruptive, it's smart, but we're going to have to keep building the brand story over time. And the products we're going to launch, which we know about, are very, very exciting. Yeah. And that's what's going to keep the thing going because having a clever name is one thing. That's one conversation. You need to keep the conversation going. And particularly in a world of TikTok, TikTok shops, TikTok trending beauty is massive. You need to keep having a conversation. Things to go in, new threads to talk about that are beyond the name. They're about what you're about and the strength of your products.
41:45And that's the journey we're on. OK, so what about brand values then? I mean, we've sort of talked about this briefly in the past, but what's your perspective on it for us now, Pete? So the big things we've talked about is you've had the benefit of, in the industry you're in, of being well looked after by people that do brilliant skincare. And hence, you both look fantastic today. I know. It's just a little something you put on earlier. So what I love is you're bringing that expertise here. So there's something authentic about your story is your skin's been well looked after. But you know that for most men, this hasn't been on their radar and actually has been too difficult or too time consuming.
42:24you know the average spf takes forever just think about your sun cream forever to rub in the thought that you could develop something that is authentic that you've seen great products that really work for men that actually you want to give that gift back to men and give men more confidence in their skincare and actually make them feel good as part of their health beauty and living regime feels really fresh that's the bit i think we want to weave into the values the sort of no nonsense authentic, credible, is also what you're about as well. But with a little bit of a nod and a wink, it's clever.
42:56You'd be quite happy to put that product on your shelf or show it to people because it's smart. It's a smart choice. Those are all the things you want to get in the values and the DNA of this brand. Simple, functional, and fun. I love that. Like us. Exactly. SFF. That's what we are. If you do give any advice for people who are sort of maybe entrepreneurs themselves or business owners when it comes to sort of marketing and brand values is any sort of pointers that are sort of the gospel for for those i definitely stick to the model i talked about earlier on but at the heart of that model of around whether it is marketing or the product or the environment and who your people are in the business i think having a sense of purpose and identity that is distinctive and unique so is your idea original is it distinctive is it going to stand out and also are you really clear who it's for and what it's for and we've got a very clear target audience who we're going after i've come across brands through the years that sort of it's a clever idea but struggling trying to find an audience so i'd always start with the customer in mind so what who's your product for who who's really going to gravitate towards it is it distinct is there anything different out there and actually is your mark your brand strong enough to carry you through that the bit i love with marketing today is, is in my first start in my career at British Gas, it was all about the big TV ad.
44:15I remember the brand team at the time, which wasn't me, went off to South Africa to film an ad. It was like the gold standard. You went to Cape Town. My first ad was filmed in a warehouse in Croydon. That's when I knew I'd made it. And actually, you don't need that now. With the advent of AI and production values, you can do lower cost, but really effective video production now. You can do low cost activity on paid channels and organic channels on social media. So the barriers to entry, I think, are less now. And TikTok, particularly, like I said, and beauty has been phenomenal. So I think if you can get those bits right, you can really launch a brand in a really effective way and build momentum.
44:49And it's been great to see so many brands, Made by Mitchell is a great example, a great beauty brand that launched and were made famous on TikTok. It's possible to do that and build momentum now, but it has to be a really fresh idea. And you've got to know, who are you for? Because you're not going to be for everyone. Who are you going to be for and who are you going to support and what's your point of difference? Pete, one of the questions we ask our guests when they come on The Businessmen, because it is important that we know, is about their skincare routine. You have a beautiful looking face of skin.
45:17How do you keep it looking so beautiful? I do, yeah. So I use a serum and a cream in the morning and at night. Right. Are these things that you discovered when you were working the boots? When did you start taking it more seriously? Yeah, definitely. And I've always used a really good moisturizer with part of my shaving routine because I've got sensitive skin. You get so many things that haven't got soap in there. So that's always been part of it. But actually, I discovered the power of retinolus, the power of having a morning and nighttime regime. And actually, it doesn't take as long as people think.
45:46And you don't feel as silly after a while as a bloke. You just go, well, this is just part of me getting ready for bed. It's like brushing my teeth. Brush my teeth, put some stuff on, head to sleep. Once you get into that sort of regime of it, it's quite fun. You really do? I need to condense mine now. Because yours is quite long. It's gotten too much. Lots of levels. I just went to the dentist this morning and we added in an extra step. It's like it's getting too long. It's two hours in the morning now. Got the LED helmet. I've got it. Lucky I don't have a proper job. You have no time for that.
46:20No time. Oh, God. I was supposed to be at work eight and a half hours ago. Look, Pete, we absolutely love the fact that you're coming along on this journey with us. We would be, this is no question, no word of a lie, we'd be absolutely lost without you and the rest of the team. we're really excited to see what happens but thank you for being a part of it thank you too I'm loving being part of the journey yeah yeah and who knows where we're going to end up but it's going to be a lot of fun trying to find our way and I'm very glad we've got Sat Nav thank God Sat Nav Sat Nav Pete yeah if only your name was Tom Tom Tom Tom Tom that's the joke do they even exist anymore Tom Tom no I get it no it's a brand it's a brand it went wrong it lost its way competitive market it didn't have its own Sat Nav hold on Tom Tom Tom lost its way oh no The Irony!
47:04I can't! The Businessmen, sponsored by BT Business. That was fascinating. Absolutely loved Pete to talk to us. Really, really great stuff. Join us next week when we're going to be talking logos. Very exciting. To start finally sort of thinking about all that. How do you logo for skin? Who knows? Can you logo? I don't know what a logo is. Let's get someone who knows how to logo what the logo is going to be. Remember to subscribe on YouTube and follow us wherever you get your podcasts. Do get in touch via our Patreon, of course. Send us any questions you might have. We love being able to include all of you listening in the podcast, don't we, Joel?
47:49Yes, we absolutely do. So get in touch on The Boardroom on Patreon and listen to us wherever you get your podcasts or on YouTube or wherever you do all that business. Thank you very much for joining us today. We will see you for more next week from Joel and Ben for Skia.
From the publisher
Fill out our skincare survey here: https://tinyurl.com/3xeh4w4x
The listeners have spoken! Joel and Ben finally unveil the official name of their brand‑new skincare brand.... FINALLY! This episode marks the true beginning of the brand’s journey: no products, no packaging… just a name, a dream, and two very excitable hosts.
To help them understand what happens next, the boys sit down with former Chief Marketing Officer of Boots, Pete Markey, for a masterclass in early‑stage branding and marketing. From shaping a brand’s identity to figuring out how to stand out on a crowded shelf, Pete gives the boys a crash course in what they should (and shouldn’t) do now that the name is locked in.
Expect laughs, lessons, listener power, and the first proper step into building a skincare brand from scratch. It all starts here.
We want to hear from YOU! Do you own or work for a small business? Is there a small business you love and support? Please share it with us, email at TBM@sonymusic.com or leave us a voice note at https://www.speakpipe.com/TheBusinessMen and tell us about the business and why you love it.
Join our Patreon today at patreon.com/thebusinessmen
What's the stupidest brand name you've ever heard of? 👉 Submit here
Follow on socials @thebusinessmenpod
The Business Men is a production of Sony Music Entertainment.
Find more great podcasts from Sony Music Entertainment at sonymusic.com/podcasts and follow us at @sonypodcasts
To bring your brand to life in this podcast, email podcastadsales@sonymusic.com
Learn more about your ad choices. Visit podcastchoices.com/adchoices




