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Voices of Search // A Search Engine Optimization (SEO) & Content Marketing Podcast

28 Jul 2026 · 2m · 1 chapter

Episode artwork

What data should businesses really be showing on their website?

In short

What businesses should show on their website for local SEO—especially location data for service-area businesses—in an AI-driven search landscape where paid visibility is rising.

Guest backgrounds

Joy Hawkins, owner/president of Sterling Sky; nearly two decades studying local search results; led 1,000+ local SEO tests to identify real ranking factors.

Key claims

Service-area businesses must clearly indicate their location so Google can determine where they operate; “show up in 50 cities” isn’t realistic without proper signals. Physical offices/locations are tied to ranking in the local pack, so expanding to other cities requires more locations.

Notable examples

Home services working from home without an address; need multiple offices to rank across multiple cities.

Written by AI. May contain mistakes.

Chapters

2:29

Importance of Physical Presence

Exploration of the necessity of physical locations for ranking in local SEO.

“Honestly, if you're trying to expand your local presence in other cities, you need to think about getting more offices and more locations because that's the only way to do it.”
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Transcript

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0:00The Voices of Search podcast is a proud member of the I Hear Everything podcast network. Looking to launch or scale your podcast? I Hear Everything delivers podcast production, growth, and monetization solutions that transform your words into profit. Ready to give your brand a voice? Then visit IHearEverything.com.

0:21Joy Hawkins: I'm Jordan Cooney, and joining me today is Joy Hawkins, owner and president of Sterling Sky. Joy has spent nearly two decades studying local results and has led more than a thousand local SEO tests to determine what ranking factors really matter. Today, we're going to talk about local SEO, how it's evolving in this age of AI, and the rise of paid visibility in what businesses need to do to stay ahead. What should business owners be asking when it comes to ensuring that they are sharing the right data throughout their experiences on their websites or other platforms? I can tell you we get businesses all the time, especially service area businesses that don't have like an address on their website because they work from home.

0:58And then Google can't properly tell where you are. So it should be clear to Google like where you are located. Service areas are trickier because this is where, you know, every business wants to show up in 50 cities. Time for a one minute break to hear from our sponsor, Previsible. So you're looking for SEO help and you got a couple of options. You could start replying to spam from agencies that claim they can get you to rank number one on Google. You can pay an hourly rate for a consultant who will inevitably nickel and dime you with hourly charges, or you can work with a cookie cutter agency to quickly launch a strategy-less project with low success rate.

1:33None of those sound very good, now do they? Well, that's where Previsible's integrated consulting model comes in. Previsible draws from a collective 40 years of SEO and digital marketing experience to unlock your organic growth opportunities. They build custom solutions that combine strategy, technical expertise, content, and reporting to effectively operationalize SEO for your business. Prefizible's four-stage approach ensures that your SEO programs thrive by starting off with a strategy-first approach. Then they support you in your efforts to create quality content, help you identify technical issues, and most importantly, they'll work with your cross-functional teams to integrate your SEO strategies to make sure that your SEO budget actually drives results, not just your agency's bottom line.

2:17So join brands like Yelp, eBay, Canva, Atlassian, Square, all who rely on the SEO consultants at Previsible. For more information, go to previsible.io. That's previsible, P-R-E-V-I-S-I-B-L-E dot I-O.

2:36And then they only have one office. That doesn't work. Honestly, if you're trying to expand your local presence in other cities, you need to think about getting more offices and more locations because that's the only way to do it. that really works. Having a physical office is unfortunately tied to, you know, ranking in the local pack. So that is something, especially for home services, we see quite a bit. They don't think that way, but we like tell them, no, you need to get more locations. Otherwise you're not gonna rank in all these cities. Like it's just not doable.

3:02Joy Hawkins: Thank you to Joy Hawkins, owner and president at Sterling Sky for joining us. If you'd like to contact Joy, you can find a link to her LinkedIn profile on our show notes or on thevoicesofsearch.com. You can also visit her company website, sterlingsky.ca. If you haven't subscribed yet and want a daily stream of SEO and content marketing knowledge in your podcast feed, hit the subscribe button in your podcast app or on YouTube and we'll be back in your feed every week. Okay, that's all for today. But until next time, remember, the answers are always in the data.

3:45.

From the publisher

Local pack ads jumped from 1% to 22% of tracked searches. Joy Hawkins, owner and president of Sterling Sky, brings nearly two decades of local search expertise and over 1,000 documented ranking tests to explain what actually moves the needle as AI reshapes local visibility. The conversation covers non-link authority signals—social UGC, active YouTube channels, Google reviews, and industry awards—that now feed AI-powered local packs, the escalating penalty risk from scaled content and link building following recent core updates, and lead qualification frameworks built on call tracking, response-time automation, and integrated texting to separate real revenue from vanity metrics.

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