In short
Wake Up to Money - Episode Summary: Keeping an Eye on Energy
Podcast Details
- Podcast Title: Wake Up to Money
- Episode Title: Keeping an Eye on Energy
- Date: 5th March
- Host: Sean Farrington
- Description: Discussion on the impact of the US-Israeli war on UK energy prices, travel disruptions for UK nationals in Dubai, and changes in Holland and Barrett's wellness product range.
Key Topics Discussed
- Impact of Middle Eastern Conflict on Energy Prices
- The ongoing US-Israeli war could potentially influence UK electricity prices significantly.
- High volatility in stock and energy markets observed as the war escalated.
- Sean Farrington noted a recent bounce back in stock markets following a volatile period.
Key Observations
- Oil and gas prices remain high, with fluctuations noted in global markets.
- Consumer sentiment is influenced by rising energy prices, which could lead to a decrease in consumer confidence and spending.
- Travel Disruptions for UK Nationals
- Reports of British nationals stranded in the Middle East due to the conflict.
- Some individuals managed to return to the UK via Oman after navigating challenging travel routes.
- Experiences shared by travelers indicate anxiety and uncertainty around returning home safely.
- Business Implications of Energy Price Increases
- Guests discussed the impact of rising energy prices on consumer behavior and business operations.
- David Hall, Managing Director of Brita UK, mentioned ongoing volatility fatigue and its effects on consumer confidence.
Key Points
- The Office for Budget Responsibility (OBR) warned about potential inflation increases, predicting a higher inflation rate resulting from energy price hikes.
- Businesses are cautious about the future, particularly regarding consumer spending habits.
- Holland and Barrett's Product Range Overhaul
- Anthony Horton, CEO of Holland and Barrett, discussed significant changes made to the company's wellness product range.
- Over 50% of their core products have been revised in the past two years based on scientific reviews to ensure efficacy.
Insights
- The focus on science-backed wellness products reflects a growing consumer demand for quality and efficacy in health products.
- The company's commitment to staff training emphasizes the importance of informed customer service in the wellness sector.
- Global Oil and Gas Pricing Dynamics
- Swetha Ramachandran, Global Equities Portfolio Manager, explained how global events impact local energy prices, emphasizing the interconnectedness of markets.
- Discussions highlighted concerns about long-term energy pricing stability amidst geopolitical tensions.
Market Perspectives
- The UK’s reliance on gas pricing for electricity costs was discussed, with calls for reducing dependence on volatile fossil fuels.
- Suggestions made for a shift towards more renewable energy sources to stabilize pricing in the long term.
Key Takeaways
- The Middle East conflict has significant implications for global energy prices and could lead to an inflationary environment in the UK.
- UK nationals faced travel challenges due to the conflict, highlighting the need for proactive measures in travel arrangements.
- Businesses are bracing for the potential negative impacts of rising energy costs on consumer confidence and market dynamics.
- Holland and Barrett's proactive approach to product efficacy caters to an increasingly health-conscious consumer base.
- There is a pressing need for the UK to rethink its energy strategy to reduce reliance on fluctuating global gas prices.
Conclusion This episode of Wake Up to Money provides a comprehensive overview of the current economic landscape influenced by international events, particularly in the energy sector. The discussions underscore the importance of adapting to changing market conditions and consumer needs while navigating geopolitical uncertainties.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Chapters
Tap a time to open that second in VOMarket Reactions and Energy Prices
1:23 to 3:08
Discussion on stock market fluctuations and energy prices amidst Middle East tensions.
“Seems to be that investors have taken a little bit of a breather for a day at least.”
Insights from Swetha Ramachandra
3:08 to 4:50
Swetha shares perspectives on market volatility and AI earnings.
“Swetha Ramachandra with us on the show this morning, Global Equities Portfolio Manager at RBC Blue Bay Asset Management.”
David Hall on Business Impact
4:50 to 6:44
David discusses the impact of energy costs on consumer confidence and business.
“Has there been anything that has caught your eye from a perspective of running a business here?”
Gas Price Trends and Historical Context
6:44 to 7:48
Analysis of gas prices in the context of historical trends and current volatility.
“Swetha, that's where context is so important with this stuff.”
Niamh McBurney on Middle East Situation
7:48 to 12:06
Niamh gives updates on the current situation in Dubai and regional defense strategies.
“But you're right that it's difficult to extrapolate from the kind of intraday volatility, what this might mean for longer term gas prices.”
Future of US and Iran Relations
12:06 to 14:04
Discussion on the implications of US policies towards Iran and the expected outcomes.
“But they're doing so very, very cautiously to make sure that they can do that safely.”
US Plans for Regime Change in Iran
14:04 to 17:16
Discussion on the challenges and implications of the US's intent for regime change in Iran.
“It will nonetheless be extremely difficult.”
Impact of Political Decisions on Middle East Stability
17:16 to 19:54
Exploration of how US actions affect regional stability and energy markets.
“There is disappointment that this is happening because broadly insecurity, instability does not suit the region from a kind of reputational point of view, an emotional one.”
UK Economy and Employment Trends
19:54 to 26:54
Analysis of the UK's employment situation and its implications for businesses.
“I can never quite remember on our schedules when we do, but it's still good, particularly when we hear this week of things that might change the prospect for prices, etc.”
Interview with Holland and Barrett CEO
26:54 to 28:00
Insights from Anthony Horton on product changes and company strategy at Holland and Barrett.
“You know, and how do we make ourselves accessible to customers to help them with their health and wellness?”
Show all 23 chapters
Political Climate in the UAE
28:21 to 29:57
Discussion on the political environment in the UAE and its impact on media.
“that Andy in London has got in touch with, and people have been talking about this quite a bit this week as we talked to so many people who are based in the Middle East.”
Impact of Middle East Conflict on Energy Prices
29:57 to 31:27
Analysis of how the Middle East conflict relates to energy prices and market reactions.
“I'd like to reassure your listeners that I work for a UK headquartered, independently owned risk management organisation.”
Exploring Recent Oil Price Movements
32:23 to 34:56
Insights on recent oil price movements and their implications for consumers.
“It is Wake Up To Money on BBC 5 Live 85058.”
Government's Response to Energy Crisis
34:56 to 38:07
Discussion on the government's strategies regarding energy production and windfall tax.
“That's according to the National Institute of Economic and Social Research, NISA, and again, the mail interest rates to climb above 4 % on the back of that report.”
Understanding Energy Pricing Mechanisms
38:07 to 41:37
Explanation of how energy pricing works in the UK and the influence of gas prices.
“But it's really important to remember that gas is traded and it's priced in international global markets.”
Future of Energy Security and Pricing
41:37 to 42:05
Discussion on the future outlook for energy prices and security in the UK.
“Just going back, Anna, to what you were saying about then where we go next right now.”
Understanding Windfall Tax and Energy Prices
42:05 to 43:19
Explore the implications of windfall tax changes on energy pricing and security.
“And it's right that we respond to this with regard to potentially changing windfall tax in the North Sea.”
Energy Pricing Insights and Sustainability
43:20 to 44:25
Gain insights into the complexities of energy pricing and sustainability.
“And that's the sort of the long term case that we hear very often.”
David Hall's Perspective on Energy Policy
44:26 to 45:22
Listen to David Hall as he shares his views on the energy policy landscape.
“You know, for us, we're a company that focuses quite a lot on sustainability as well.”
Broadcom's Role in AI Development
45:23 to 46:39
Learn about Broadcom's position in the AI landscape and its recent growth.
“Swetha, I did want to ask you, Swetha, as mentioned a little bit earlier, just to change topic a little bit.”
Innovations in Water Filtration
46:40 to 48:20
Discover Brita's approach to innovation in water filtration and product development.
“the spend, which are more downstream, such as the likes of Broadcom, are seeing a huge benefit.”
Travel Disruptions in the Middle East
48:21 to 52:05
Understand the impact of current events in the Middle East on travel.
“You've got your answer straight from the man in charge at Brita.”
Ian's Journey Home from Doha
52:06 to 54:00
Follow Ian Scott's challenging journey back home amidst travel chaos.
“The longer term implications are, I mean, this is going to be very much airline led.”
Transcript
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1:18BBC Sounds. Music, radio, podcasts. Wake up to money from BBC Five Live. Hello, welcome. It is Wake Up To Money. Stock markets have bounced back. Seems to be that investors have taken a little bit of a breather for a day at least. The FTSE 100 bounced back a little bit. The Asian stock markets overnight have bounced back quite a fair bit. They fell a fair bit the day before as well. Oil prices still at their highs. The gas price still a lot higher than it was, but was a little bit lower. We'll get through all of this, explain what it means, what it is people are thinking about the prospects for this war in Iran as it goes into its sixth day.
1:58The ripple effect's been felt right around the world. Some British nationals stranded in the Middle East started being flown home from Oman yesterday. It's not quite hit me. I'm going to stay at a shock. It's quite surreal. The plane had to take a slightly longer route to get around the conflict zone. We'll check back in with one Brit still caught out in Doha as well. Hear how the UK travel industry has been responding to it all. Wake up to money with Sean Farrington. Good morning to you. It is Thursday morning, the 5th of March, and we are at just after 5 o 'clock, as is the way at the moment.
2:30Each morning we're getting a sense of the way the rest of the world as we wake up is reacting to those latest developments in the Middle East. I know I have a few messages about, are there other things to talk about? And of course there are, and we'll get through a few of those. But so much of this is going to have an impact one way or another on what goes on here in the UK. It could be that we're talking about energy bills and interest rates. It could just be the political aspect of it that we see dominating so much of the front pages of our papers, the conversations in the Houses of Parliament as well.
3:08So we'll bring you the very latest from the Middle East and we'll bring you the latest analysis as well on these latest moves. Swetha Ramachandra with us on the show this morning, Global Equities Portfolio Manager at RBC Blue Bay Asset Management. And Swetha, good morning to you. It's good to have you with us. Swetha, how was yesterday and how does it compare when you wake up the next morning, a little bit earlier as you do to speak to us, when you check in with the rest of the world? How does it feel this morning compared to the day you had yesterday? Good morning, Sean. Certainly there's a bit of whiplash as far as Asia is concerned, where we saw, you know, I woke up to Korea down about 12 % yesterday.
3:48Today is up as much as up to 10%. So near mirror image of what we saw yesterday. I think what we saw in the US markets, though, intraday was quite interesting where we started off weak. But then as the day progressed, there was signs of a recovery. And of course, post-market, we had AI earnings from Broadcom, which I'm sure we'll discuss, which have brought a little bit of reassurance. And I think also are partly what's driving the recovery in Asian markets today. So a little bit of whipsawing all over the place. I've got Broadcom in my list and a bit of AI, but sometimes these days in Wake Up To Money, I don't get through all the lists, so I've put a line under it to make sure we do chat about that a little bit later as well as we look at what else is going on around the world.
4:32David Hall also with us on the show this morning, Managing Director of Brita UK. You'll know the water filter company. David, thank you for being with us this morning. Has this the last few days at all, David, whether it's supply chains, cost of energy, whatever it might be? Has there been anything that has caught your eye from a perspective of running a business here? Well, good morning, Sean. It's great to be with you again. I think for us, I guess there's a little bit of volatility fatigue that we see. You know, we're going through some uncertain times again. I think for the moment, we're just sort of keeping an eye on things because the big thing that's probably going to impact us is if we start to see consumer confidence dipping and that usually happens if energy prices go up and people feel the inflation.
5:26Interesting. And how sensitive are people to that? If it's the news that gas prices were higher than they were or prices at the pump are a few pence higher than they were a few days ago, not drastic moves in household costs at the moment. And even, you know, we've got warnings from the Office for Budget Responsibility yesterday that looks at the government's policies and tries to forecast what might happen in the British economy. And we're hearing, you know, it might be on the levels of inflation, talking about a percentage point higher than we would normally. But we're not talking about what happened in the extremes of the Russia-Ukraine war and prices there.
6:08So do people react differently, almost react disproportionately to headlines, do you find? I think there is a lot of sort of disproportional reaction to headlines. You know, if the outcome of this scenario is that energy prices maybe sort of increase a tiny bit over the long term, then it probably won't have much of a real effect. But sometimes you can really see people reacting to bad news. Although there is a bit of a flip side to that, I think we've become a little bit accustomed to bad news. So it's going to be interesting to see what happens. Interesting. Swetha, that's where context is so important with this stuff.
6:48I know on a daily basis, we can talk about volatile days. And yesterday morning, you'd have heard us talking about Asian stock markets, as you say, Korea being down 12%. And then today we come in and say, oh, it's up 10%. But if we take a step back, I mean, one thing I'd quite like to do in times like these is get one of those charts up and zoom out in these charts. You hear gas prices up the highest amount that they've been up since Russia invaded Ukraine fully. And then you look at the chart and you realise even though we've had a spike in gas prices in recent days, we're nowhere near the spikes and the peaks that we saw four years ago.
7:30Yeah, that's fair. I think the one thing that is causing a little bit of consternation, however, is the storage, which is that because of heavy winter demand, we've had a pretty cold winter in the UK. We are currently at about 30 % capacity in terms of the total storage available. So that introduces an extra level of vulnerability. But you're right that it's difficult to extrapolate from the kind of intraday volatility, what this might mean for longer term gas prices. However, it does suggest that there will be some modest inflation at least expected, just because of the fact that we have, I think we're running at about 12 days of demand in storage, which is not exactly precarious, but probably a little less than ideal.
8:12Yeah. And so much of that, as we're discussing there with Swetha and David, is about the consequences of what is happening in the Middle East right now. But let's focus on what is happening literally for those people living across the Middle East at the moment. As we look at some of the headlines that are around this morning, we see that US lawmakers have voted against a war powers measure that would have limited Donald Trump's ability to order further military action in Iran. All of this stuff playing into people's calculations about how long this might go on for. We've got Niamh McBurney with us as well, who's Head of Political Analysis for the Middle East and North Africa at Control Risks, based in Dubai herself.
8:52So, Niamh, good morning. Thank you for your time. Just firstly, what what's the last 24 hours been like in Dubai where we have seen that it's had to defend itself from from missiles from Iran? Good morning.
9:07Sean Farrington:It's nice to join you and your listeners this morning. Yesterday, you know, over the last 24 hours, it has been quieter. I am in a relatively quiet, quiet neighbourhood, I will admit. We have colleagues across the city who have been watching the interceptions. But on my point of it being quieter, it seems to be that a lot of the interceptions are happening much further over the sea. So we're not experiencing them as acutely. So there was a degree of reassurance across the city yesterday. What is interesting to note is the type of targeting pattern is adjusting. So we started off on Saturday with a reasonably high number of ballistic missiles with a relatively small number of drones.
9:56Sean Farrington:That has now shifted. And that kind of speaks to some of the changes that we're seeing from Iran, potentially as a result of the U.S.-Israeli action, potentially as a result of tactics. But overall, the last 24 hours has been a bit quieter. There were interceptions through the night from about half past eight local time, which would be half four UK, periodically through to about 4am. But as I said, we didn't hear as many of those as we have in the previous three days. Has it made you, Niamh, we'll talk more about the policy in a moment, but we're speaking to so many people who are based in the Middle East at the moment.
10:32Has it changed your thinking at all about life in the Middle East for you, even if your plans are to stay, about what that actually means?
10:45Sean Farrington:I have lived in and around the region for 30 years. I've seen the region in good times and bad. This is not a great time. But what I want to emphasize to your listeners is the incredible effectiveness of now the multinational defense effort that is going on to protect the Gulf Arab region. And we're seeing the efficacy of those defense systems, I mean, frankly, almost and arguably actually slightly better on a percentage basis than Israel's, which has the most sophisticated multilayer defense system in the world. It's our position as a company, my own as a risk management professional, that it is safer to stay in place, partly because those defense systems are working and are working so effectively.
11:38Sean Farrington:But also, if you do want to leave, you have to do so in a highly organized and coordinated way because you do expose yourself to additional risk. The UAE authorities across the country and then the management of Emirates and Etihad, the respective subnational airlines, have been doing a very good job at organizing planes out for stranded tourists to make sure that they can get home. But they're doing so very, very cautiously to make sure that they can do that safely. And safety is the absolute priority. And even though this feels quite uncomfortable right now, and will feel uncomfortable for a lot of people, because frankly, a lot of people have moved to the broader Gulf region, Saudi Arabia, as well as the UAE in recent years, because of the perception that they were very, very safe.
12:34Sean Farrington:And they are and historically have been very, very safe countries. I think this has taken a lot of people by surprise. But these countries are very well aware of their own geography, their historic and political relationships, and have been prepared for this. And also, this will end. It's our expectation that this intense phase of the conflict will probably last weeks, certainly rather than days and certainly rather than months, so probably in the region of six to eight weeks. and at the end, political and economic ties between the rest of the Middle East and Iran will ultimately resume. They may not be as good as they had been just before this conflict started, but they will because that is a fact of political history.
13:22So six to eight weeks is your sort of estimate at the moment. What does that mean that the Middle East looks like? Iran looks like in six to eight weeks. What do you see as being the end game for the United States and for Israel at the moment, if there's going to be a moment within a couple of months where things de-escalate from a US-Israeli point of view?
13:51Sean Farrington:I mean, President Trump has been very clear that his ambition and aim is regime change. and um so it's not just about nuclear weapons i mean the people might if you've heard him for over the last sort of five days you might not actually be too sure is it about an imminent threat of nuclear weapons or are we in the business of changing regimes in other countries here so in his announcement that he gave it was uh 10 30 dubai time uh on on saturday morning so it would have been late time Friday for the US, he made clear that his intention was regime change. And it was our understanding from conversations with sources we were having in America in mid January, that the administration was looking to, that was the ambition, but they were trying to figure out how they would do that.
14:41Sean Farrington:I think it's fair to say from what we've seen so far in the messaging, either from military leaders or kind of political leaders, you know, Pete Hegseth, the Secretary of War is a good example, that the administration still hasn't really figured out how it's going to do that. It will nonetheless be extremely difficult. Iran is a country with an extremely long, well-established history, sense of identity and institutional structure. It's similar to Turkey in that respect. And so the idea that you can just sort of pick it apart will not be possible, because even if you if you were to take out the top layer of political leadership, there will be sufficient capacity and institutional knowledge in the lower rungs to be able to preserve the system.
15:33Sean Farrington:There's a kind of question here that also relates to Venezuela. Is someone identified from within the system or on the edges of the system? For example, one of the half a dozen prominent Iranian politicians who were in the kind of center center leftist wing of Iranian politics over the last 20 years. Could the US identify them as being willing to step up and to at least try and bring together a political coalition to lead the country once, you know, the kind of religious structure and IRGC linked structure is depleted significantly, that they're willing to hand over power? that's a question that is very difficult to answer right now, not least because it's not clear that anyone who is within or adjacent to the political system in Iran is willing to do that and to unite with the Americans and Israelis for that.
16:28How do the other states around the Middle East feel about the United States having such a big role, United States and Israel, having the role in regime change in Iran, whatever that change may be, the fact that it's coming from the United States and Israel?
16:53Sean Farrington:Well, I'll start by saying the political partnerships between the Gulf Arab states, and I include Jordan in this as well, with America are still very, very strong, but nonetheless the region is extremely disappointed at this. as we can see from the reaction in markets and particularly energy markets. And there's a medium-term risk slightly further down the line here that we can get to maybe in a moment. There is disappointment that this is happening because broadly insecurity, instability does not suit the region from a kind of reputational point of view, an emotional one. it's important that people feel safe and can come here and move in and out freely, then there's also the logistical challenge that affects global supply chains.
17:45Sean Farrington:There are obviously historic echoes of Iraq here in the US kind of arbitrarily deciding to do something. But the dynamics are nonetheless very, very different. But I think this ultimately speaks to President Trump's volatility in his decision making as an individual leader, because the general idea that had emerged during last year was that he was unwilling to undertake conflict of any significant nature. but it's clear to all of us now in the risk management space and as political analysts that we can never really assume anything of the President and his decisions. 85058, if you've got messages that you want to let us read, read out, join us in the conversation, if you've got questions for the experts that we have on our programme, whether it is running a business, concerns about prices, what might happen in the investment markets next or what might happen in the Middle East next.
18:45We have, as you've heard already, experts very much ready to take your questions and get into some of those issues that might be on your mind this morning. So 85058, we've got David Hall with us, who's the managing director of Brita here in the UK. David, as I was just sort of flicking through the papers this morning and seeing what else people are talking about a minute, there's still a bit of a fallout from Rachel Reeve's spring statement this week. has been a bit of a moment to discuss the state of the British economy and the prospects for the months and years ahead. The Financial Times now highlights Britain's unemployment rate is now worse than Italy.
19:26So unemployment now higher in the UK than in Italy, official figures show, adding to worries that Britain is losing the labour market flexibility that has underpinned growth here. Do you see the effects of that much, David, running a business here? yeah well we have done probably over the last couple of years it's been quite difficult to find the talent that we want although um the last sort of six months or so say from the end of last year the beginning of this year we've actually done quite a bit of hiring because we're uh we're closing one office and moving everybody uh to our home site in vista and that's involved quite a lot of recruitment and actually we found it a little bit easier um to be hiring people so i think you know it's it's always a bit of a double-edged sword sometimes it can be really difficult to find people if um unemployment rates are low because people are pretty happy in their jobs you know if it starts to nudge up a bit and you are recruiting then then it might not be a bad time to actually recruit some new people and um more generally the prospects for 2026 as you see I think this might be the first time I've checked in with you this year.
20:36I can never quite remember on our schedules when we do, but it's still good, particularly when we hear this week of things that might change the prospect for prices, etc. The underlying confidence in households. You mentioned confidence can change quite quickly, but do you feel like 2026 has got off to a better start than the last few years? Yes, definitely. I mean, we were doing some business reviews over the last few weeks and, you know, have seen a little bit of a tick up in compared to some of the expectations that we expected at the end of last year or certainly when we were doing our business planning for this year.
21:15So, you know, my fingers toes and everything across that everything that's going on in the Middle East sort of calms down a little bit, you know, not only for the safety of the people involved, but also because, you know, we don't really want anything that's going to knock us off our growth trajectory. Swetha, when you dig into the numbers, prospects for the UK economy, hot topic this week, does it feel to you like, I don't know, that we could withstand any price pressures that come from these higher oil and gas prices that we've seen in recent days? Rachel Reeves would certainly like us to think that she's got the economy in a situation where this year we'll be able to do that.
21:58Is that playing out? So certainly at the start of the year, if we look at sort of money and lending data for January, there's sort of some evidence that basically consumers are starting to spend more and they're becoming a bit more comfortable opening their wallets. I mean, it is tricky to say that that will last if the inflationary shock from events in the Middle East and their impact on energy prices proves to be more lasting than expected. So really, it all comes down to the duration of the current turmoil and the expected impact that's going to have. I've had a few messages come through on the Middle East.
22:34We'll get back to that topic very shortly. I've got Niamh with us to answer some of those questions, to get into some of those issues as well that you're raising. We've had the latest episode, a big boss interview you might have spotted. It's popped up on BBC Sounds if you subscribe there. If you don't get it done, you can hear longer versions of our chats with some of the UK's biggest bosses and the prospects for their businesses, for what's going on in the UK, their jobs, what got them to where they are today. This week, I've been chatting to Anthony Horton, who's the Group Chief Executive of the health and wellness retailer Holland and Barrett.
23:12We spoke about a lot, as you can imagine. The conversation was before the war in Iran began last weekend. It was just at the end of last week that we spoke to Anthony Horton. So we're bringing you this today. Finally, we've got a bit of time to hear it and get into it and hear more of what he had to say. He told me how the company, when we were getting into those products on the shelves in a place like Holland and Barrett, supplements and whatever it may be, and the questions people have and the interest people have in that part of their lives and how much this stuff actually makes a difference or not.
23:50He said they'd actually changed more than half of their 4 ,500 core products in the last two years. And I asked how that came about. if we go back you know even as it's just three years ago and i've been in the business you know just just over seven years now but in this group role seven months but we took a decision to invest in in a dedicated science team we've got a very very talented science team and a very very capable product team that what we started the program on three years ago was reviewing our whole range of products and it's not that we you know what we have is healthier options in some case people want choice but absolutely we wanted to make sure that we present a product range that can deal with people's conditions can support people's conditions can help preventative health but how do we make sure that it is efficacious and science led so by talk about the core range of products in our business you know there's about four and a half thousand skews two thousand seven hundred of those have been changed in the last couple of years because because we our science team have done the review.
24:54They've looked at what it says on the packet. They've made sure that if it says it's going to do something, it does something. They've got evidence to back it up. And our own brand in particular, so where we put Holland and Barrett on something, over a thousand, we've put over a thousand SKUs now in the last 18 months, where we've completely overhauled the product. When you say SKUs, by the way, it's SKUs. Sorry, I mean individual products. Just an item on the shelf. A magnesium, a vitamin D, a vitamin C. So we We definitely recognise that. We definitely recognise that there's lots of good content out across all the social channels, but actually some of the content isn't accurate.
25:30And some of the content, even though it's accurate, might not be relevant for that individual. So the other area we've doubled down on is training and development. And we're still doing that. So at a time when, yeah, we've all got cost pressures, it's challenging how you balance the books. But we actually further invested in our colleague training. So our colleague training that sit in a contact centre that you can, from the comfort of your own home, have a consultation online, you know, but definitely on our front line in our 809 stores. So we never allow anybody to serve a customer and give advice until they've completed the training.
26:04So it's a significant investment. So we've got to be able to have a personal conversation with you when you're in the store so we can give you advice. When you talk about those items on the shelf that your team may be saying isn't applicable. So are you saying there's 2 ,000 items that were being sold that now aren't or what changed? It's just how we've upgraded them. What does that mean? The contents, we've made the ingredients better, the formulation better, the communication on the packet better. We just knew we could do a better job. And is that because the regulator is having to keep more of an eye on this kind of stuff?
26:45Is there a sense that these things maybe weren't good enough before? Nothing to do with a regulator from our point of view. It was us taking a responsible position. We can see that there's a need. You know, where do customers go? You know, and how do we make ourselves accessible to customers to help them with their health and wellness? You know, you can walk into a Holland and Barrett today and speak to a colleague about multiple conditions and they're trained and if not, they've got access to the information. So it's not that I'm criticising where we were, but we can always do better. So that was Anthony Horton there, who's the boss at Holland and Barrett.
27:22We did talk way more about what it takes to get certain things on the shelves, how much they work and how much people are told about that. What is it that people are buying those things for? The pricing behind them as well. That's got pretty complex, hasn't it? Like many of these stores, there's various deals and coupons and everything you need to take into account. and you go on to one of the websites and the prices you pay can be very, very different compared to what deals it is you're taking up. So there was lots to talk about with the Holland and Barrett boss there, their relationship with the NHS as well.
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28:00You can find that episode on BBC Sound. Search for Big Boss Interview. Thank you for your messages this morning, particularly on questions about the Middle East as we get the very latest on there. We've got Niamh McBurnie with us, who's Head of Political Analysis at control risks for the Middle East and North Africa, based in Dubai herself. And Niamh, we've had a few points coming in along this line that Andy in London has got in touch with, and people have been talking about this quite a bit this week as we talked to so many people who are based in the Middle East. So I don't know to what extent you can answer this question or not.
28:33But Andy says, please mention when speaking with people in the Middle East that it is illegal for them to criticise the UAE government, which may frame their answers. Niamh, I mean, as somebody who works in policy and political analysis, and you're having to make for the Middle East and North Africa, so you're having to make policy sort of conclusions yourself, what are the rules there when you're based in Dubai as you are?
29:00Sean Farrington:So there's a law that governs this, and it was brought out, I think it was over 10 years ago now. Actually, I know exactly when it was brought out. It was brought out just after the Arab Spring. It was kind of 2012, 2013, in response to the explosion of use of social media and concerns by the UAE government and other governments across the region had had the same laws as well. Because they were concerned about the spread of what they defined as misinformation. Now, governments of all types have different perceptions of what misinformation is or isn't. That's separate to disinformation. But are we operating in a controlled media environment?
29:52Yes, the UAE is a controlled media environment.
29:56Sean Farrington:and media outlets have had their knuckles wrapped over things that they have said, you know, in various points. I'd like to reassure your listeners that I work for a UK headquartered, independently owned risk management organisation. And our advice and what I'm telling you is what I tell all our clients. And it's subjective and it's unbiased. And, you know, the most important thing for myself and my colleagues is to make sure that we're telling our clients what is accurate. I don't know if that's helpful. It is helpful. It's helpful to have you on the program. I appreciate you answering that question.
30:37Andy, I appreciate your message as well. And I just had a look at the gov.uk, you know, the foreign travel advice for, for example, if you were traveling to the United Arab Emirates. And when it's about posting online, for example, it is illegal to post material, including videos and photographs online, that is critical of the UAE government, companies or individuals, or which relates to incidents in the UAE. This includes material which appears to abuse, ridicule or criticise the country or its authorities. Material that is culturally insensitive may also be considered illegal. 85058, do keep your messages coming about what is occurring in the Middle East, questions about the consequences of all of that.
31:19We're going to be talking about energy prices as well as we try to get to the bottom of what these moves in gas prices in particular that we've seen in recent days might well do for bills in our households, for businesses around the UK. And also, there was a big meeting yesterday Rachel Reeves had with a lot of energy bosses. Could there be a change on the way for taxing those companies that produce oil and gas in our own North Seas? 85058, you want to join in that chat? Please do. 25 to 6. We focus on the part of the internet that most people don't know about. It's called the dark web. Undercover in the furthest corners of the dark web, US special agents are on a mission to locate and rescue children from abuse.
32:06Move in now. Peace! From the BBC World Service, World of Secrets, the darkest web follows their shocking investigations. Listen on bbc.com or wherever you get your BBC podcasts. Wake Up To Money with Sean Farrington. Good morning to you. It is Wake Up To Money on BBC 5 Live 85058. Do keep your messages coming about whatever it is. we're discussing on the programme today, but we have had lots come through regarding developments in the Middle East and what that means, energy prices for where we get our energy from, fuel prices as well. You may well have noticed prices at the pump changing in recent days.
32:52We have Swetha Ramachandran, who's with us this morning, the Global Equities Portfolio Manager, RBC Blue Bay Asset Management. Swetha, I know we've talked about big oil price moves in the last few days, but we've actually seen them over the course of this year, haven't we? Which may be why people feel like prices at the pump are higher than they once were anyway. Yeah, absolutely. If we look at crude prices, just in the last month alone, they're up about 20%. And some of this has been, I mean, I think the Middle East conflict was somewhat flagged as a possibility as early as January. And so there was some anticipation of the situation in advance.
33:29Of course, nowhere near as severe as once the conflict actually got underway. And so that has created a bit of inflationary pressure for oil prices and certainly for consumers as well at this current time. And how do you view these gas prices this morning that, you know, every so often we watch very, very closely and we become familiar with the pence per firm that is the wholesale price. And when we see a look at the chart this morning of what happened yesterday, you know, it came off a little bit, but still a lot higher than it was just a few weeks ago and has been for a while. So 128 pence a therm for natural gas, as we'd look at the price from here in the UK.
34:08Does that mean the mood's changing? Well, certainly, if we just see there's fixed price deals, it's emerging that actually there were about 38 fixed price deals at the end of last week. That's now come down to about 17. So providers are becoming a lot more nervous about the impact of providing consumers with these fixed price deals at a time when their input prices are becoming increasingly unclear. And as far as the OBR is concerned, their forecasts were struck on a price per therm that is below where we are today. So that's also adding to a little bit of inflationary pressure and that potential narrowing of the fiscal headroom that we see here in the UK.
34:47Yeah, and one consequence of that that's made a few headlines in the papers today, that the Times golf crisis could force a rate rise. Interest rates could go back above 4 % if the conflict in the Middle East causes these prices to remain elevated for a long period. That's according to the National Institute of Economic and Social Research, NISA, and again, the mail interest rates to climb above 4 % on the back of that report. So that could be one consequence. David, David Hall, Managing Director of Brita UK. Do you know when your business energy contracts are up off the top of your head? Is it something that you've been refocusing on this week as prices move?
35:27Not this week. We generally sort of tie ourselves into a fixed price over, you know, anywhere between sort of six and 12 months, depending on how we negotiate with our suppliers. so at the moment we're kind of isolated a little bit but the issue for us is whether it's just a temporary spike or whether it becomes something that's baked into the you know baked into the long term because if it becomes baked into the long term then it's not great for us as a as a manufacturer or for as i was saying earlier for consumer confidence well let's have a look at what could happen next with energy prices and where we get our energy from gas prices as we've mentioned there have shot up since the start of this US-Israeli war with Iran.
36:13Jonathan Brearley is the chief executive of Jem. Yesterday he told MPs it's still too early to tell how much energy prices could rise as a result of the conflict. Although we remain at the early stages of this conflict, if the Strait of Hamuz remains closed for a prolonged period of time, it is likely that this will create significant upward pressure on prices that customers will pay for their gas and electricity. For example, in electricity, gas still sets the price for the majority of the time. Now, at the same time, same day as he was talking to MPs there, Rachel Reeves, the Chancellor, had a meeting with bosses, particularly energy bosses from right across the energy sector.
36:55And the main thing to come out of that meeting yesterday seemed to be that she was reaffirming her commitment to end the windfall tax on North Sea oil and gas production. Now, there's a plan in place for that to disappear by the end of the decade and there'll be another way of taxing that industry that will kick in next year. But could it be that there's been a bit of a change in sentiment over how quickly that might come about and how much more the government might encourage some North Sea oil and gas production as well? Anna Moussa is the Executive Director for Policy and Engagement at Renewable UK, the body representing the UK's renewable energy industry.
37:35So, of course, very different part of the sector to North Sea oil and gas production. Anna, good morning to you. Morning. Different part of the sector, but not necessarily different companies and different conversations and different people around the table. What do you make of developments here that we may well be turning more attention to production in the North Sea than we previously were? So I think we definitely need an energy security situation like the one we're finding ourselves in. We need to make sure that we have all forms of generation available to us to be able to meet demand and to keep prices low.
38:12So we think that makes sense. But it's really important to remember that gas is traded and it's priced in international global markets. So it means that the price is not domestically set, even if you extract it in the North Sea. And we've been really clear with government and other stakeholders that if we want cheap power, it needs to be homegrown. And it can't be something that's traded in global markets because otherwise we can't control the prices. So why then, Anna? Oh, go on. Sorry. Sorry. No, the line just dipped a bit. I thought you'd finish. Carry on. Sorry. So, yeah, it's really important to remember that reliance on gas has really costed us quite a lot over the last few times when we had energy crisis.
38:56in 2022 when Russian gas to Europe was cut off. The UK only imported 1 % of its gas from Russia, but we felt 100 % of the impact of the price shock, which really tells you how sensitive we are to these global price shocks. Can you explain, Anna, why that is? The way our energy pricing works, where it can be that so little of the energy we're using and a given day, a given week is from gas, but yet so much of the energy we're paying for is based on that gas price. Why does it work that way? Let me just briefly explain how our wholesale markets work. And it's based on a principle called the short run marginal cost.
39:42So on any given day, the system operator needs to buy enough generation in order to meet demand. And what it will do is it will start by buying the cheapest form of generation that's available out of all the offers out there. And usually that's wind and solar. On some days, that meets 100 % of the demand. And that's great. That's a day with pretty low wholesale prices. If that doesn't meet 100 % of the demand, you then move on to buy the next most expensive generator, which usually tends to be nuclear. If that still doesn't meet all of your demand, then you tend to move to the most expensive generator that's available on that given day.
40:17And that tends to be gas. And this last unit that you use to top up to meet your energy demand sets the price for everything. And that's why we're seeing gas set the price for all electricity in the UK. So why is that the case? So because I appreciate this is a very complicated thing and thank you so much for the concise, clear explanation of how that works. But why is it we don't just pay the price for wind and solar and then the price for nuclear and then if we really need to and gas prices are high but it's the last bit, we just pay high amounts for that bit of gas that we need? There have been many discussions on this.
40:54You won't be surprised about whether we should have separate markets for all these forms of generation. I think after a lot of research, it's really been clear that you might not end up saving as much as you think you would, which I know sounds really counterintuitive. But the principle that we operate in wholesale markets is we want to have as much liquidity. So everything is operating in one single market. If you start splitting these off, then you might have smaller markets with less competition and prices, again, could shut up because of that. So there are incentive consequences for all of those people working in wind and solar and nuclear and the North Sea or whatever.
41:33If all of a sudden you change that, it can have a big ripple effect. So I very much appreciate just having that interlude to explain that there, because that is, as we talk about our future production of where we get our energy from, that is sort of a key part of this. Just going back, Anna, to what you were saying about then where we go next right now. When you see after this meeting yesterday, the government talk about and the government source after these talks saying the crisis in the Middle East has had real time consequences on oil and gas prices. And it's right that we respond to this with regard to potentially changing windfall tax in the North Sea.
42:10But that won't do anything for prices, will it? It might do something for energy security that you talk about and perhaps jobs and tax revenues. but if all of a sudden they change the rules on production in the North Sea, would there be price changes? I think it's really hard to imagine a situation where we'll see price changes straight away. As I've mentioned, it's a global market for gas. Whenever we extract gas here, we can't just export it to the UK at a lower price than the global prices. And in addition, we also need to make sure that those companies that operate in the North Sea, yes, we want them to be able to invest.
42:51We have some supply chains that we use for both oil and gas and renewables. There are job implications, as you mentioned. So that makes a lot of sense. But from a price perspective, we probably won't see the impact straight away. What we need is to reduce our exposure on gas in the UK. Because as I've mentioned, gas has the price of electricity not all the time. But in the UK, it's about 85 % of the time. If you compare that to France, in France, gas set the price of electricity about 7 % of the time. And in the EU, the average is 55%. And that's the sort of the long term case that we hear very often.
43:27And we see that is effectively the government policy to move towards that electrification and not needing so much gas. David, is it somebody paying bills in your home and for your business? David Hall, the boss of Brita UK, who's with us this morning. What do you make of the energy policy that we have had? And then all of a sudden we see prices move in a week like this and the government's talking about potentially, I don't know, could the windfall tax on North Sea oil production be reduced sooner than previously thought? What do you make of the whole approach? The whole approach? Well, I can certainly say I've learned something this morning from Anna exactly how the pricing works.
44:07And it's a complicated system. I think, you know, from a pricing perspective, we don't tend to sort of worry too much about, you know, exactly what's going on behind the scenes there. It's really sort of what are we faced with and what decisions do we have to make based on the prices that we see? I mean, the one thing that I would sort of throw into the mix, we're talking a lot about prices. We're talking about energy volatility. You know, for us, we're a company that focuses quite a lot on sustainability as well. And, you know, if there's any good that can come out of, you know, fossil fuel price volatility, there's a little bit of a hope inside me that that drives us more towards a sustainable fuel agenda.
44:50You know, so more renewables would be really lovely. Anna, we're going to have to wrap this one there. But just to reiterate what David said there, particular thanks for the explanation of how the pricing system works. I know sprung that upon you in the middle of our conversation, but it really did lay out and give a sense of what this conversation is really all about. So much appreciated. No doubt we'll talk again as these things develop. Anna Moussat there, who's executive director at Renewable UK 85058. I've got a few more questions coming in. Swetha, I did want to ask you, Swetha, as mentioned a little bit earlier, just to change topic a little bit.
45:29Broadcom. Tell us who they are, why they're making headlines and what that's got to do with the world of AI at the moment. Sure. So Broadcom is a chip manufacturer, which is trying to position itself in competition to NVIDIA and obviously plays an important role in the AI development in terms of the picks and shovels aspect of it, not necessarily the front facing the consumer facing open AIs or Google's and Microsoft's of the world. So what they've been really trying to do is to position themselves as a core infrastructure partner for many of these hyperscalers. And so what they reported yesterday was pretty much record growth in revenues.
46:13And they're targeting, again, they're seeing no slowdown in spending, which again, points to the fact that at least the AI investment, even if you may call it a bubble, is still very much underway with the hyperscalers all kind of engaged in almost an arms race to outspend each other on AI. And all of that means that even while their own returns may be uncertain, we don't know what returns the hyperscalers might be getting from their investments in AI. The beneficiaries of the spend, which are more downstream, such as the likes of Broadcom, are seeing a huge benefit. So that's really what's going on.
46:46And there's been some concern about the whole AI complex since the start of the year. So we've seen, for example, after a very strong 2025, share prices in the MAG-7 stocks have not been great since the start of the year. And yesterday's results from Broadcom are somewhat of a reassurance that this AI investment is still on track. So I think that is also helping Asian markets this morning in particular. So perhaps a little different to the news that we've heard in recent months. David, I've got a very specific Brita question for you, but it's an intriguing one. So I'll let you answer it. Darren says, morning, Sean.
47:19As you've got the Brita MD in, could you ask him if they have plans for a home under sink water filter for the standard tap without adding a separate tap to remove the forever chemicals from water? Now, we don't need a big sort of product list answer, David. But that concept of that, is there ever innovation going on there? I will answer that question sort of with it's certainly a very interesting area for us to be investigating, but I can't commit to actually launching something in the immediate future. But it's definitely something that we continue to look at. I mean, for us, we've got a very strong legacy business that's built on jugs and filters that go into jugs.
48:04And we're constantly looking at what's the next sort of wave of innovation that we would allow us to bring to consumers to obviously continue to grow jugs and filters, but also to provide other solutions that have similar benefits to our core products. There you go, Darren. You've got your answer straight from the man in charge at Brita. Thank you for your question. Fascinating. 85058. Keep them coming. Let's talk travel now, particularly around the Middle East in and out of it at the moment. British nationals stranded in the Middle East have begun flying home on government flights from Oman with more planned for this week.
48:39Jake's from Bedford. He was in Dubai for a work trip, finally managed to make it back to London on a commercial flight from Muscat yesterday afternoon after having crossed over the border from the UAE. It's not quite hit me. I think there's still a degree to which I'm going to stay at a shock. It's quite surreal. We got to the Omani border, got picked up by a friend on the other side. Immediately, I was feeling more relaxed being out of the UAE. There was actually a scare on the way to Muscat from the Amman border. The US embassy put out a shelter in place warning. So there was a moment where I thought that we were out of the frying pan into the fire.
49:15But fortunately, we made it to our accommodation, got up in the middle of the night to start trying to look for flights back to London. Eight and a half hour extended trip. The plane had to take a slightly longer route to get around the conflict zone. there was applause in the cabin and I felt just a great rush of relief that we weren't going to be trapped away from home for too long. Now we've got Joanna Reeve with us who's the UK Director at Intrepid Travel. Joanna, morning. What is it that you're having to do at Intrepid Travel? What do you do there and how is it being impacted by what's occurring in the Middle East at the minute?
49:51Hi, good morning, Sean. So at Intrepid, we are a global tour operator. We have thousands of trips running around the world globally. A huge volume of those are either in the Middle East or we rely on airlines to transport our travellers either to destinations in the Middle East or through the Middle East. So in short, this is the worst travel disruption that we've experienced since... COVID quite frankly just due to the sheer uncertainty and volume of customers impacted so our teams have been busy around the clock in the UK contacting customers or receiving queries from customers as well as teams on the ground supporting them and so far they're doing a great job but a very anxious time for everybody.
50:42What's the biggest sort of theme that you've seen within these calls that you're getting in recent days? I think it's just sheer uncertainty so we have customers that are on the ground we have 200 customers um within the middle east in egypt and jordan um in particular so we've been most of those uh have all come home now um all of them are accounted for and we're assisting those left to get home currently um but we're getting changing bookings at all you know if you've got a holiday in easter time for for egypt booked are people are you getting people calling up going we actually just want to change location yeah we are getting a lot of that um which is which is understandable and we are looking at rerouting people changing airlines for people if we can and switching destinations because uh there are still destinations that are very safe to travel to europe in particular so thankfully we are we are able to find alternatives but understandably people are really concerned and where is it where is the sort of the demand moving to at the moment well asia um because we can avoid the conflict zone going to Asia, but closer to home, Europe and the Americas in particular.
51:51We've seen some people, but as far as Australia and New Zealand, anywhere that seems to be avoiding the transit hubs via the Middle East. Right, interesting. And just in terms of longer term impacts here, based on your experience of the travel industry, will there be long term reputational issues for routes and destinations? Yeah, I think so. The longer term implications are, I mean, this is going to be very much airline led. Huge volumes that go via Doha, Dubai, Qatar. And the information we're getting from those airlines is they're dealing with such a huge backlog. So they have to deal with those that are immediately affected, returning those home.
52:34And then, of course, with every day that passes, there are flights that were due to depart and arrive. So I think there's going to be a huge knock-on effect. Their prices will go up through other airlines that people are seeking alternatives via. And I just want to spend our last minute checking in with Ian Scott. He's stranded in Doha. We were chatting to him on Wake Up To Money earlier this week. Ian, where are you at? How's things? Yeah, it's OK, thanks. Still in Doha, actually. No route out via, you know, the sort of Qatari airspace. So it's, you know, five, six days now it's coming up to.
53:10Stuck here. Prospects? Prospects, we've hatched a plan. Today, I'm getting an eight-hour drive from Qatar all the way across the Saudi desert to Riyadh, where tomorrow morning I'm getting a flight from Riyadh to Jeddah and then from Jeddah to Istanbul and then from Istanbul to get myself back to Venice. So it's a little bit nervy. As the chap you spoke to earlier, we were about to do that. We've sort of worked it all out ourselves. And we're going to get in a car at 3 o 'clock this afternoon and hopefully be on a range of flights and cars and everything to get us home. Well, Ian, we'll keep in touch with you.
53:51Have a safe trip. Hope you're all OK. Ian Scott, who is keeping us up to date. Really appreciate the time, Ian. Sorry we couldn't talk more. Big thanks to Joanna as well. And to Swetha, Niamh, David. And for all of your questions, do keep the coming 85058. That's it from us. Wake Up To Money from BBC 5 Live That's it from Wake Up To Money You can download the podcast every Monday to Friday So please make sure you subscribe We'd also love it if you left us a review When you do Get in touch Keep the conversation going anytime as well On social media Use the hashtag Wake Up To Money 5 Live Sports The Six Nations Rugby's greatest championship What a day of the Six Nations it's been
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54:58We focus on the part of the internet that most people don't know about It's called the Dark Web Undercover in the furthest corners of the dark web, US special agents are on a mission to locate and rescue children from abuse. Move in now. From the BBC World Service, World of Secrets, the darkest web follows their shocking investigations. Listen on bbc.com or wherever you get your BBC podcasts.
From the publisher
Sean Farrington hears from experts on how the US-Israeli war could hit UK electricity prices and speaks with travellers who have been stuck in Dubai. Elsewhere, we speak with the boss of Holland and Barrett about why the company has changed more than half of its range of wellness products in the last two years.
