In short
Wake Up to Money - Episode Summary: King of Leon
Podcast Overview
- Title: Wake Up to Money
- Description: News and views on business and personal finance, alongside updates from global financial markets.
Episode Details
- Episode Title: King of Leon
- Episode Description: John Vincent, co-founder of the fast food chain Leon, shares his vision for the future of the company. The episode also discusses recent news including rail announcements in the North of England, government policy U-turns, and the fading interest in vegan diets for January (Veganuary).
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Key Themes and Discussions
- Leon Fast Food Chain
- Challenges and Recovery:
- John Vincent returns as CEO to lead Leon out of administration, having identified a loss of "chutzpah," leadership, and clarity in the brand.
- Plans to refocus on purpose-driven business models rather than profit-centric approaches.
- Business Model Insights:
- Emphasizes the importance of having a real purpose that drives operations, menu offerings, and customer engagement.
- Concerns about government policies, including high taxes and business rates, which hinder profitability for businesses like Leon.
- Impact of Weight Loss Jabs:
- John discusses how the rise of weight loss medications could align with Leon’s focus on health-conscious options, suggesting opportunities to cater to customers seeking healthier meals.
- Panel Discussion on Economic News
- Rail Upgrades in Northern England:
- The UK government announced plans for a £1.1 billion investment in rail improvements, emphasizing the need for enhanced connectivity.
- Panelists express skepticism about the feasibility and timing of long-term infrastructure projects.
- Economic Growth Indicators:
- Recent GDP figures indicate surprising growth, signaling a more optimistic outlook for the UK economy.
- Discussions about consumer confidence and spending habits reflect a cautious but hopeful sentiment from businesses.
- Consumer Trends and Shifts
- Decline in Veganuary Interest:
- The trend towards Veganism appears to be waning, with consumers now seeking more balanced and natural food options rather than strict diets.
- Ellen Roberts from Better Nature discusses the shift towards plant-based proteins that offer health benefits beyond simply being vegan.
- Business and Consumer Interaction
- Human Interaction vs. Technology:
- Guests discuss the balance between technological efficiency and the need for human interaction in customer service.
- Lindsay Blakely, founder of Bumble and Goose, emphasizes the importance of personal connection in building customer loyalty.
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Key Takeaways
- Leon’s Strategy:
- To restore the brand's identity by prioritizing customer experience and a genuine business purpose over mere financial gain.
- Economic Outlook:
- A cautious optimism regarding economic indicators, with potential growth expected if consumer confidence stabilizes.
- Consumer Preferences:
- Shifts in dietary trends towards wholesome, plant-based foods that align with health-conscious lifestyles rather than rigid dietary labels.
- The Role of Technology in Business:
- The necessity of leveraging technology for efficiency while maintaining a human touch in customer service remains critical for future success.
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Conclusion This episode of *Wake Up to Money* provides valuable insights into the challenges and strategies of the fast-food industry through the lens of Leon, the impact of government policies on business viability, and evolving consumer behaviors in the context of economic recovery.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Chapters
Tap a time to open that second in VOOverview of Today's Topics
0:45 to 2:17
Discussion of upcoming topics including Leon's challenges and rail announcements.
“We'll hear from one of the company's founders back to try and lead it out of administration.”
Panel Introductions and Business Insights
2:17 to 4:33
Introduction of the panelists and insights into their recent business performance.
“Let's get straight to it then because there's plenty, as I say, for our panel to get to.”
Discussion on Rail Infrastructure Plans
4:33 to 6:05
Overview and discussion of the new rail infrastructure plans in the north of England.
“I think luxury retail had more of a challenge.”
Panel Reacts to Rail Plans
6:05 to 10:25
The panel's reaction to the government's rail plans and their implications for the economy.
“So do get in touch with us and we'll try and weave some of your texts into that chat when we come to talk more broadly about the UK economy in a few minutes time.”
Challenges and Opportunities Ahead
10:25 to 14:00
Discussion on the challenges businesses face with infrastructure and the balance between ambition and realism.
“I certainly think the first phase is is very likely to go ahead.”
Challenges of Service Availability in Semi-Rural Areas
14:00 to 15:48
Examining the feasibility of providing services in semi-rural Northern Ireland.
“Even the availability of services sometimes is slightly more challenging in our location.”
Impact of Uncertainty on Business Decisions
15:49 to 17:44
How political and economic uncertainties influence companies' decisions to invest.
“and what that does for decision-making in just a moment.”
UK Economic Growth Insights
17:45 to 20:48
Analyzing recent economic growth figures and their implications for businesses.
“But the main story actually is services, so spending at home, just turned out to be a bit better than expected, a bit less of an anxiety effect.”
Consumer Spending Trends
20:49 to 22:39
Discussing the factors affecting consumer spending and business confidence.
“you know, people would start to spend and they haven't.”
Interest Rates and Economic Outlook
22:40 to 24:41
Forecasting interest rates and their potential impact on businesses and consumers.
“So it was hard to see those last minute gifting things we weren't able to facilitate this year.”
Show all 22 chapters
Political Consistency and Economic Confidence
24:42 to 28:00
The importance of stable political decisions for business confidence and investment.
“I think the challenge with when you're investing is trying to assess or trying to get some level of certainty.”
Economic Impact of US Markets on the UK
28:00 to 31:16
Learn how US economic decisions influence UK investment strategies.
“Frances, the importance of this going forward for our economy.”
Leon’s Leadership and Challenges
32:16 to 33:30
Discover the challenges Leon has faced and the leadership changes aimed at revitalization.
“Sorry, Wynne, really pleased to hear this.”
Purpose-Driven Business Strategy
33:30 to 35:31
Learn about the importance of having a clear purpose in business operations.
“Among many other things, he told us what he thinks about the rise of weight loss jabs and what impact they may or may not have on Leon's business after Greggs and others have been flagging about price rises around them.”
Economic Pressures on the Restaurant Industry
35:31 to 37:45
Understand the significant economic pressures affecting the restaurant business model.
“And in our case, we do want to make it easy for everyone to eat brackets and live well.”
Weight Loss Trends and Market Adaptation
37:45 to 39:50
Examine how weight loss trends are affecting food offerings in the restaurant sector.
“No, no, no, no, sorry, sorry, sorry, sorry, sorry.”
Future Visions and Challenges for Leon
39:50 to 41:01
Explore John Vincent's hopes and fears for the future of Leon in a changing society.
“is just as important as calories, I think.”
Challenges Faced by Businesses Post-COVID
42:00 to 43:25
Discusses the ongoing challenges businesses face with rising expenses and changing policies.
“So whilst corporate corporation tax is capped, you are seeing these business rates become more of a problem, more of a challenge, pushing up expenses for businesses overall.”
Balancing Technology and Human Interaction
43:25 to 45:21
Explores the balance between customer service and convenience in business operations.
“Lindsay, that balance between customer service, so getting people through quickly, convenience.”
The Future of AI and Labor
45:21 to 47:59
Examines the impact of AI on jobs and the importance of human interaction in business.
“So yes, it's a balance for us, but AI can't make a handmade briny or a handmade biscuit, so that's not something that's going to impact.”
Shifts in Plant-Based Diet Trends
47:59 to 50:15
Discusses the evolution of consumer preferences towards plant-based options and health trends.
“That's not on our agenda any day at all.”
Challenges in Vegan Product Development
50:15 to 51:37
Highlights the difficulties in creating appealing vegan products while maintaining quality.
“It's a vegan burgers and sausages and things like that.”
Transcript
Automatic transcript. May contain errors.0:00This BBC podcast is supported by ads outside the UK.
0:30Find out more at polandyourplacetogrow.com.
0:37Wake Up To Money from BBC Five Live. Hello, morning. Welcome to Wake Up To Money. Coming up today, what went wrong at the fast food chain Leon and how does it get back on track? We'll hear from one of the company's founders back to try and lead it out of administration. Also on the programme today, it's been a week of announcements for new rail in the north of England, government policy U-turns and charges against the head of the US Central Bank. So our Friday panel will have plenty to pick through this morning. And interest in Veganuary. Going vegan for the month of January seems to be fading.
1:08One plant-based food producer, tell us why they've moved on from the campaign. Wake Up To Money with Will Bain. Morning. Welcome to Wake Up To Money on Friday the 16th of January. Just gone, five o 'clock in the morning. Will with you again this morning. Great to have your company as we round out another week here on the programme. Been a busy week, hasn't it? So plenty for our panel to pick through everything from the GDP figures surprising yesterday for the UK economy. The row we started the week, the extraordinary row, really, between President Trump and his administration and Jerome Powell, the head of the US's central bank, the Federal Reserve, and the impact all of that potentially has had on the global economy this week.
1:46So our panel are standing by to work through all of that. We'd love your thoughts as well, though, as we move through the programme this morning. Perhaps you've got a view on Leon. We're going to hear from John Vincent, one of the founders of Leon, back there now as the chief exec again. Where did it go wrong? What does it need to get right to get you back through its doors again? We'll hear from John in the second half of the programme. We'd love to hear from you any time over the next hour. 85058 is the text number to get in touch and join our conversation this morning or 08085 99693 is the WhatsApp.
2:17Let's get straight to it then because there's plenty, as I say, for our panel to get to. and Lindsay Blakely is back with us. Lindsay, the director and founder of Bumble and Goose Online Bakery based in Bangor, Northern Ireland. Lindsay, morning. Great to have you back on the programme. Good morning. Thank you for having me back. How's business going at the moment? How was business over the Christmas period too? We had a really strong Christmas period actually, which was great after a fairly steady year so far. So we were up about 50 % on the same period last year and up 90 % on the previous quarter, which was quite startling, but very good news for us.
2:53Right. What did you put that down to? Do you know, I'm honestly not really sure. It was a bit of a surprise because, as I say, we'd had a fairly steady year, but not anything overly exciting. And then from September, really, right through to mid-December, we were just completely flat out. 99 % of it to corporate orders. So I think companies are definitely investing in promoting their product. and that was probably the biggest majority of what we were doing. And then obviously customers are wanting to wish their clients well at Christmas and investing in gifts for them, which was also obviously a large part of what we did.
3:28Yeah, I was going to say, I should explain as well, because that's a huge chunk of your business really, Lindsay, isn't it? Sort of mass baking catering, if you like. Yeah. So yeah, branded biscuits, branded brownies, branded small cakes, that kind of thing. So customers use us to promote their product, which is, So I suppose it's a good sign that businesses are investing in and promoting what they have and they're happy to spend money to kind of to showcase their products. Yeah, interesting. Alongside Lindsay for the next hour is Justin Onyekusi back with us as well. Justin, the Chief Investment Officer at the Investor St.
4:00James' Place. Justin, morning. Great to have you back on the programme too. Morning. Thank you for having me back. Is it a couple of weeks of surprises, do you think? I was thinking yesterday, I was just looking at Fuller's in your world, stock market world, investment results from our big companies. Obviously, strong Christmas, perhaps not a surprise from the supermarket. Stronger Christmas in terms of some of the other retailers as well. And then Fullers and people who had been very worried about Christmas, I suppose, perhaps doing a little better than we feared. Is that fair? I think that is fair.
4:31I think there's been an upward surprise, particularly in the core retail products. I think luxury retail had more of a challenge. but those core retail businesses, and we're still looking at trading updates from the Christmas period. Actually, we're seeing a surprise slightly to the upside for some of those stores, actually telling us the economy overall seems to be in pretty decent shape, which is obviously a clear positive for the future. And the final member of our panel this morning, or for the first half an hour, at least is Frances Haack, Santander's chief economist as well. Frances, morning.
5:14And just in terms of the upward surprise, as Justin put it there, if we sort of zoom out and take the economy as a whole, that GDP number from yesterday, very much that, right? Yes, good morning. That was a nice surprise to see November being better than expected. and hopefully, you know, that will then translate through to the end of, well, end of 2025, obviously into 2026. So, yes, it's nice to have some positive news for once. Yeah, well, we will dive into that in a bit more detail in a moment, that topic, because we're going to start talking about those investment plans that we were touching on a little bit earlier in the week in terms of, in particular, rail upgrades in the north of England.
5:55But that kind of confidence, that feeling that the guys have been talking about, that often, you know, if we strip back the economic jargon, And it means you out there listening and how you're feeling in terms of not just with your companies and how you're running your businesses, perhaps, but about your own spending, whether that be out and about in hospitality or in stores. So do get in touch with us and we'll try and weave some of your texts into that chat when we come to talk more broadly about the UK economy in a few minutes time. So 85058 to get in touch doing that. Let's kick off, though, as I mentioned, with that announcement from Rachel Reeves, Chancellor earlier in the week, setting out a vision for rail improvements across the north of England.
6:29Government committed an initial£1.1 billion to sort of bring the scheme to life, if you like, which will begin electrification between in Yorkshire, sorry, between Sheffield, Leeds, York and a new station at Bradford as well. Then the focus will shift to a new route between Liverpool and Manchester via Manchester Airport. So these are sort of phase one, then phase two. And the final phase is to link those two bits up. So Yorkshire and the northwest separately, a new line between Manchester and Birmingham. to replace the scrapped HS2 northern leg, but the government cleared that no work would start on that until those former bits I mentioned were completed.
7:09Up to as much as£45 billion could be spent. That's where the government set the cap at, although they will allow local authorities to top that up in some of those areas as well. A little bit earlier this week, we had Tom Forth back on the programme. Tom, the chief technology officer and co-founder of Data City, Leeds-based company specialising in economic data, and he was pretty positive about the plans but warned that longer term goals might not be quite as realistic. Well when I was thinking about it I sort of went back in time to 2014 so Northern Powerhouse Rail was announced by George Osborne and the plan was we'd have a brand new railway from Liverpool to Hull via Manchester, Bradford, Leeds and that would be opening in 2030.
7:46In the 12 years since that precisely nothing has happened and this is the announcement that I think tries to say let's see what we can actually do. The bits that are announced to happen within this Parliament seem pretty good to me and I believe they'll happen but phase two and phase three bringing back HS2 get less and less believable as you go on. Justin what did you make of what was sketched out and the cynicism around it that Reggie Reeves herself was kind of taking on with us on the BBC on Breakfast a little bit earlier in the week too? So firstly being originally from Manchester I think it is it's shocking right that it takes a shorter amount of time to get from Newcastle to London than it does from Newcastle to Manchester.
8:30So the rail infrastructure in the north simply isn't there. I think the challenge with this, these plans, are that the Yorkshire bit, that phase one you mentioned, doesn't actually start until the 2030s, right? It doesn't start until after 2030. That's the plan. So the timescales feel really stretched. And then to think that you have to go through all those phases before you get that Manchester to Birmingham line feels like we're going to be waiting until 20, 40, 20, 50 until that line even starts. So I think, in essence, when you hear the rhetoric, it sounds positive. But the challenges of actually implementing and executing this, as we've seen, the proof is really in the pudding.
9:14And so far, when we've looked at infrastructure build-out in the UK, it's simply been a huge, huge challenge. Francis, just build on what Justin's saying there as well, because for you economists, the government always puts out lots of these impact numbers, don't they? And they sometimes do seem to, you're not entirely certain where they've all come from. £40 billion, I think, was the number that the government had of what they think the boost would be to the North's economy. But as Justin says, not coming for a long time, and presumably that benefit spread as a result over quite a long period of time, if nothing else.
9:48Yes, I mean, it's incredibly difficult when they're doing their cost-benefit analysis, which they are obviously required to do for these types of projects, to really know, because it's over such a long period of time, exactly what the benefits would be. And as you say, it's a sort of drip, drip, drip. The other thing I'd say is, whilst it is obviously a very long period of time, I mean, I suppose it's a question of whether people, and when I say people, I really mean businesses, believe that this is going to happen. I mean, given everything with HS2, It wouldn't you know, it's not surprising to hear that people are a little bit sceptical, particularly about the sort of latter part of this.
10:28I certainly think the first phase is is very likely to go ahead. And, you know, it's already sort of slowly starting. But but if people did believe and it would at least provide some, you know, you can look to the future and say, OK, we know what's coming and plan for that accordingly, which obviously is very important for businesses, particularly those that want to grow. So, I mean, yes, it's certainly a positive, but it is very difficult to be able to quantify those benefits. It's always easier to quantify the costs than the benefits. Right. So in practical terms to what you're saying, because that's really interesting, Francis, basically, you know, to get that actual economic benefit or anywhere close to it that the government's talking about, you kind of do need a company to think, well, if there's going to be this brand new station in Bradford and I can whiz between Bradford and Sheffield and Leeds really quickly, I'm going to set up my new office there.
11:21They do have to see something tangible kind of happening to make that shout or be very encouraged that there is going to be something that happens. Yeah, absolutely. Or, I mean, there are other incentives, of course, that the government could use in order to facilitate that. But, yes, you of course do. If you're going to make investments, if you want businesses to do that, you've got to make sure that they believe it's going to happen because obviously these things do take time. Everyone knows they take time. Infrastructure is, you know, that is part of the problem that we have at the moment, of course, with the economy is that you're looking at a lot of supply side reforms and we know they take time.
12:01You know, it's at least 10 years before you start to see the fruition of those coming through. So, yeah, this is good. I think it's just got to be believable. Lindsay, how important is a business leader that balance then between realism, but also people want ambition too, don't we? When we were talking about this on the programme earlier in the week, lots of people texting and saying, you know, why not to Hull? Doesn't go far enough. Why not quick enough? Why has London got X, Y and Z faster than this? Where's the sort of marrying up in terms of your decision making of having the right level of ambition versus the right level of realism?
12:36Yeah, it is a difficult balance because I suppose having ambition is what drives a business and it's what makes you get up in the morning and go to work. However, yes, you do have to be realistic with the options that are available to you. And I suppose living in Northern Ireland, it's always a little bit different because we tend to be the poorer relatives in most of these departments. So I suppose sometimes for us it's not even as much about large-scale ambition, but thinking more out of the box and thinking a bit more laterally to make things work at our little part of the world. Does physical connectivity, because you're in the right part of the world, I guess, to see that, even at a smaller level, even if it is just speeding up a train line, as Frances is kind of nudging out there, which is basically part one of this system, can it make a tangible impact, Lindsay, in terms of, I don't know, getting to customers, perhaps staff coming to work for you, etc.?
13:30I suppose, again, where we are, we're in a semi-rural location, so there isn't a train line. But even, I don't know, you know, an improvement to a road or a junction or something like that at a smaller level, I suppose, just forgetting that we're talking about kind of a big rail project here. Can incremental bits of physical infrastructure like that make an actual day-to-day impact to someone like you? Yes, absolutely. Well, yes, you say staff coming to work, even deliveries, collections from couriers, that kind of thing. Even the availability of services sometimes is slightly more challenging in our location.
14:05There'd be lots of people, you know, consider because we're semi-rural, would consider it just not feasible to offer a service to our area, which applies to lots of parts of Northern Ireland. So, yes, absolutely. It definitely makes a difference. And Justin, you touched on this then. Is your worry as we sort of round this section out that if it isn't stepped up, I suppose, the pace or the pace isn't kept up, perhaps here, that you won't see companies, big companies, the type of companies you guys might invest in, thinking that this is a good place to move some of their operations? um yeah i think it's very difficult for companies to plan and start to build offices move offices move people move infrastructure when uh uk build outs are so are so uncertain you know it takes it's 250 million on average per kilometer for hs for the the hs2 or from from the hs the high Icefield rail in the UK, international, you're talking about 34 million per kilometer.
15:11The UK land tends to be more expensive, more densely populated country. Legal and planning processes tend to be harder. Lots of tunneling to avoid uprooting people from homes. All of these things are so difficult. And also you have to think because this is so stretched out, you're stretching over a number of parliaments with a number of governments who may make a different decision on spend. So all of these things are really challenging for companies to plan and set up, move infrastructure, move people based on what we've heard. We're going to hear a bit more about that chopping and changing and what that does for decision-making in just a moment.
15:52But Francis, just the final sort of flip of all of that, I suppose, is it good to see long-termism in policymaking? I remember in the run up to the election last year, we had lots of, almost every business sector saying what we would like is a bit more of a long term goal, something we can stick to where we know the direction of kind of travel is, whether that be in infrastructure or actually just things like industrial policy as well. Is it in that sense refreshing to see a bit of long termism, even if it does raise the question marks that we're about to come to? Absolutely. I mean, you know, certainty is a backbone of the economy, really, along with confidence.
16:35And if you have certainty, it starts to bring confidence as well. So, yeah, it is very, very important. And it is good to see. And one hopes that then maybe in other areas, we might see some more long term planning. Yeah, Greg in Plymouth, definitely one of those who would like to see a bit more long-term planning. He's with you, Lindsay, here as well. Greg's text in on 85058. Once again, we're hearing how badly the north is treated by the railway. Try living in the southwest with its single line, which closes frequently due to the weather. If you, like Greg, would like to join the conversation, 85058 is the number to do so.
17:1008085 909693 on the WhatsApp. Francis kicked us off with this, didn't she? Talking about the UK economy, the surprise growth for the month of November. 0.3 % up from 0.1 % contraction in October. September, which had previously registered a 0.1 % contraction, was also revised up a tenth of a percent growth. Callum Pickering is chief economist at the investment bank Peel Hunt. He gave his reaction to the BBC. The economy is not going home. It's not going extremely quickly, but actually not as bad as we thought. There's one big effect in manufacturing, which is in Jaguar Land Rover, the restarting of automaking.
17:49But the main story actually is services, so spending at home, just turned out to be a bit better than expected, a bit less of an anxiety effect. Justin, what was your overall takeaway on the numbers? Yeah, pretty positive, actually. You saw that essentially the growth numbers came up above most economic expectations. Growth has been challenged globally, And so it was a real policy. I think there's a few things that stand out to me. It shows that making forecasts on the overall economy are extremely, extremely difficult and especially short term forecasts. I think one thing that we've been thinking is when we think about the balance of probability, so to speak, so thinking about where is there, what's the likelihood of recession?
18:43What's the likelihood of economic downturn? It feels to us that overall, the economy, it feels more positive from an economic perspective globally. So what we've done more recently, our overall view on negative economic growth has lessened. So we think there's a less chance of recession going forward. And so it's a more positive outlook overall. Frances? Yeah, I would certainly agree with that. I think there does seem to be a bit more positivity coming through. and you see that in other obviously other indicators that we'd look at I do like the way about the forecasting unfortunately I was just going to say unfortunately I still have to produce whichever way you look but yes obviously it does make it slightly more challenging but you know things like confidence indicators which actually are quite key to understanding what might happen certainly in the near term have improved a little bit as well.
19:49So, you know, lots of things to look at other than just obviously the GDP numbers, which of course are backward looking anyway. So I think, you know, I would hope that moving forward, now that we've got a bit more certainty, and of course we haven't got the spring or we won't have the same run up to the spring statement that we had last year, which I think hopefully will help businesses as well, that people feel a little, businesses certainly feel a little bit more confident and and then households too I mean the one thing that that I would say is you know households now households have not been spending as much I mean you see it obviously slightly in the in some of the retail figures that come out but they are sitting there with savings we know lots of people have repaired their balance sheets over the last few years and they they probably are ready to spend but you need to be confident in the economy and your jobs and all the rest of it in order to be able to do that.
20:47So I'm hoping that over 2026, you know, we we've been here before where we thought that, you know, people would start to spend and they haven't. So, you know, we always have to take things with a slight pinch of salt. But we are, I think, all hoping that that consumers may may start to loosen their purse strings again and we'll get, you know, a bit more growth. And then the other thing I would say is just building on the sort of global side of things. I mean, obviously, you know, we are a, you know, we're a small, open economy and we do a lot of trade. And what happens globally does really affect us.
21:22So if from a global perspective, you know, we are expecting growth to be reasonable and therefore that should help the UK economy too. Yeah, we'll go international a bit more in just a moment. But Lindsay, just to what Francis was saying in terms of business confidence, as you were saying right at the top of the programme, You talk to loads of different companies, don't you, in the nature of your work. So are you sensing that they're a bit more confident? Well, I think that I probably have to draw that conclusion because, as I said, the first two quarters of this year for us were fairly not quiet, but we weren't in that kind of accelerated growth and it was a little concerning.
21:58But definitely from September till the end of December and actually really currently this first two weeks in January, we have really seen a significant uptake in business spending. And I suppose I take that as an indicator that they're not going to be spending on luxuries like branded biscuits, branded brownies, if they're not confident in their own business growth. So, yes, I'm taking it as a positive indicator and hoping that it continues in 2026. And what about spending, the consumer side of it that Frances was talking about as well, Lindsay, you know anecdotally what are you seeing what are you feeling yeah it definitely wasn't as strong as last Christmas now there could have been two aspects to that from our point of view that could have come from lack of consumer confidence but also we obviously have a limited capacity for what we can manage and the really strong kind of corporate side of the business really overtook everything else and our website was kind of sold out from November really for the whole of December.
23:01So it was hard to see those last minute gifting things we weren't able to facilitate this year. But we've definitely seen on the whole over the last kind of six months that the direct to consumer side of our business hasn't been growing at the same rate as the corporate side. And Justin, perhaps put your hands over your ears because I'm going to ask Francis a sort of forecasty type question. But presumably, Francis, the other nudge in all of that is what might happen with interest rates through the first half of the year as well? Yes, yes, of course. And I mean, I think we're all expecting interest rates to fall a little bit more over 2026, which should help businesses and, you know, will help people remortgaging, of course, this year or taking out a mortgage and things like that.
23:48So certainly some benefits there. And of course, we should say that, you know, inflation is coming down as well, which, you know, I think will make people feel better in terms of spending and things like that too. And we're going to talk about some international policy uncertainty in just a moment and what's been going on with the US Federal Reserve and independence and decision-making as well. But, Justin, just on the kind of chopping and changing of government policy, what we had this week again, didn't we, with ID cards, we've had what looks like a row back in terms of what's going to go on with business rates or business rates reliefs, particularly for pubs and other hospitality sectors.
24:26You can go right back to the changes on winter fuel and what that did in terms of setting the stage for some of those budgets Francis was talking about. Forget the kind of put the political rows of all of that aside. Is that what you're talking about when you're talking about that kind of consistency as you were with sort of the decision making in the rail story? Yeah, it definitely is. I think the challenge with when you're investing is trying to assess or trying to get some level of certainty. And I think when you saw a large majority, you felt that the political risk, so to speak, in the UK was going to diminish.
25:09You wouldn't see the chopping and changing of prime ministers. But as you say, we've seen a reversal of the green investment pledge to winter allowance kind of U-turn. We've seen a U-turn on digital IDs, a U-turn on or watered down farm tax, inheritance tax for farmers. So I think it's easy to say that there's been a number of U-turns in decisiveness. however however i think it is worth just stressing that um the fiscal rules which we all know about we've all spoken about a number of times do act as this kind of additional constraint and navigating that is extremely extremely difficult but then there's also the polls right the polls are moving around and and we're seeing that actually a government that came in with a size majority no longer has that, is no longer polling that majority in the polls.
26:09And that's definitely impacting behaviour as they try and test the electorate with different policies. But you're right, it adds to greater uncertainty and it makes it very difficult to plan and invest. Yeah, Frances, quick thought on that. Yes, absolutely. If you want certainty, then you do need to understand that, yes, exactly, that if you make the decision, it's going to stay there. So, I mean, it was never going to be easy because obviously the fiscal position of the UK, you know, is difficult at the moment. And interest rates falling, of course, will help slightly here as well. But, yeah, you need to have that certainty coming through so the U-turns aren't helpful for businesses at all.
26:57And Lindsay, did the kind of will they, won't they of the budget, did that cause a bit of paralysis back end of the year as another kind of example of that? Yeah, I think, I suppose really it does come down to confidence in the economy and that level of confidence impacts on decisions that businesses make, which obviously then filters down. Well, that seems to feed in as well into terms of, I guess, trusting the decision makers, how a process is made, how policy is made as well at a higher level as well. And this week, of course, kicked off with a bang with the U.S. Justice Department opening a criminal investigation into the head of the U.S.
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27:33Central Bank, the chair of the Federal Reserve, Jerome Powell, on the surface for the cost of renovations to the Fed's headquarters in Washington, D.C. and an overrun in their budget. But this is what Mr. Powell had to say. The threat of criminal charges is a consequence of the Federal Reserve setting interest rates based on our best assessment of what will serve the public rather than following the preferences of the president. This is about whether the Fed will be able to continue to set interest rates based on evidence and economic conditions, or whether instead monetary policy will be directed by political pressure or intimidation.
28:07Frances, the importance of this going forward for our economy. Yes, I mean, it's hard because obviously it isn't directly related to the UK. But obviously, whatever happens in the US feeds through into what happens in the UK. I mean, whatever happens in the markets, for example, we will feed through. And I'm sure, you know, Justin would would agree from an investment. If you're trying to invest, that's that's not helpful when you see lots of volatility around. So, I mean, it was it was obviously very it was good to hear a lot of support for Powell on the back of it. I mean, certainly a lot of the other governors of central banks were out there in support because having independent institutions and obviously the Fed, is so important for decision-making as well.
28:56And to make sure that, you know, the decisions that government take can be, you know, they can be questioned if necessary. But it is, I mean, it is very hard to see these sorts of institutions being questioned. And hopefully it will, yeah, we'll sort it out. But, you know, it's very important. And Justin, from that investor's perspective, as Francis was saying, being able to trust what you're seeing in terms of the data and the numbers. It's a real challenge. I think one of the key things which drives certainty is the setup of the global institutions, post-war institutions that have been running since then.
29:43And it feels that in the environment that we're in, these institutions are consistently being tested. You know, there are decades of research which tells us that central bank independence is so important to keep inflation expectations stable. So I think the fact that we're getting political interference in an independent central bank, I think does lead to fears that those inflation numbers in the future won't be as anchored as they have been historically. And that overall has an impact on markets and all asset classes and all our investments. overall that one of the reasons, the big reasons that we invest is to try and outperform and beat inflation.
30:37But if inflation is going to accelerate or we've got uncertainty around inflation in the future, it does make investment decisions over the medium term a lot more tricky than they otherwise would have been. And it certainly seems that there is an upside chance, isn't there, that we will get more uncertainty rather than less, soon as given that we are going to hear who Jerome Powell's replacement is as the head of the Federal Reserve, selected by the President, he says, before the end of this month. So I'm sure we'll regather you guys to talk about all of that then. Frances, thanks so much for your time this morning.
31:11Really appreciate it. Thank you. Frances Huck, the Chief Economist at Santander, who's leaving us now here on Wake Up To Money, but we're going to have plenty more from Lindsay and Justin in the tech and half of the programme, where, among other things, we're going to be talking about what next for the fast food chain. This advertisement feature is paid and presented by Poland's Ministry of Foreign Affairs. Looking for the perfect place to grow your business? For over 30 years, Poland has been a launchpad for innovation at the heart of Europe, powered by world-class research and ambitious young talent.
31:40From bold startups to established powerhouses, Poland offers the momentum, resources and reliability you need to take your business further. Poland, where businesses don't just grow, they're built to last. Find out more at polandyourplacetogrow.com.
32:01Morning, welcome back to Wake Up To Money on Friday the 16th of January where our panel this morning are Lindsay Blakely, the director and founder of Bumble and Goose, an online bakery based in Bangor, Northern Ireland, and Justin Onyekuzzi, chief investment officer at St James' Place. Thanks so much for your text still coming in on 85058. Sorry, Wynne, really pleased to hear this. We were talking yesterday about the ongoing issues with southeast water, weren't we? Tunbridge Wells have been the epicentre of that. Wynne has messaged in this morning saying, at one of the highest points of Tunbridge Wells, there is a clear liquid emanating from the cold tap in our kitchen.
32:37That sounds like a relief, perhaps the beginning of the end of that crisis there with southeast water. This text also in as well, I think a slight typo in your name, so I won't have a stab at it because it's got a couple of numbers that have made their way in amongst some of the letters there. But someone who describes themselves as a disappointed ex-customer of Leon says, Ah, Leon, how I fell out of love. Covid, the beginning of the refusal to take cash without the decency to put a sign up, informing the customers before the order, then ordering on screen. Sorry, if you don't want my cash and you're taking away human interaction, I don't need you.
33:10I'd always loved the food and the vibe. Well, it's been one of the issues for the company. And interestingly, as you'll hear on the Big Boss interview podcast this week, John Vincent, one of the founders of Leon, who's back to take over as chief executive and try and lead it out of administration, is talking about exactly that, getting better at getting that human interaction back into their stores again. Among many other things, he told us what he thinks about the rise of weight loss jabs and what impact they may or may not have on Leon's business after Greggs and others have been flagging about price rises around them.
33:41The business was sold, you might remember, to the billionaire Issa brothers in 2021 before Mr. Vincent bought it back last October. Last month, he appointed those administrators and announced he planned to close 20 of the 71 Lyons around the country. So we started with where had it all gone wrong? I think it's lost chutzpah leadership and confidence. And that is manifested in a lack of clarity about what it wants the menu to be. it leads to less warm less intimate smaller welcomes in the restaurants and it leads to a lack of fundamental purpose because what's what's happened really is i think you know i know people talk about this alice in wonderland inversion that we seem to be living in where values are in the wrong order for me leon and this is no criticism of the people that bought what happened was that Mosin and Zuba Issa bought it.
34:41And then Leon became an Asda business. Those businesses are typically run for money. And my really strong belief, validated, I think, by the Leon experience, is that when you run a business for money, certainly a business like Leon, you end up making less money. If you focus on soul, purpose, then product, then business model, then people, then customer, and then economics, the economics become good. Practically, what does that look like in what you do then? So number one, I need to reassert a purpose. If you have a pretend purpose like businesses do, businesses that are fundamentally about money, they meet at some golf club and have a management meeting and they create a fake purpose, right?
35:28If that purpose becomes a real purpose, And in our case, we do want to make it easy for everyone to eat brackets and live well. Then that starts to drive everything that we do. It drives when we encourage people to eat, what we encourage them to eat, the different types of, you know, are you keto friendly? Are you Mrs. Fruit and Fiber? Are you someone that just wants, you know, a decent balanced diet full of good fats and gut health? It starts to drive everything that you do if you are truly purpose driven. And you say that about purpose. and ideas and values. Are those people still out there?
36:05Because it does feel like, doesn't it, that you caught a moment. Yeah. Now in everything, not just in food, but in, you know, ESG is a sort of dirty word of political football, isn't it, writing across business now. Are those people still there? I would love to have more restaurants. What's stopping us having more restaurants is the 36p in the pound, of every pound that goes to the government that we take, and the negative 10p that goes to us. So if the government changes its incredibly toxic tax regime that's impacting our industry... Is this business rates you're talking about? Or are you talking about employee taxes?
36:44It's everything. It's everything. I mean, so you go to a supermarket, you buy something, you don't pay VAT. You go to Lyon and you sit in Lyon, you pay 20 % VAT. So that's the first thing. The second thing is that you have business rates that were 4 % of sales and they're now 8 % to 10 % of sales. You have national insurance that's now gone up an extra 3 % of sales. In our industry, you only ever made 3 % profit after depreciation and after head office costs. So if your business rates go from four to eight or ten and the national insurance is added to three, everyone starts losing money. So the only people that are going to survive are those selling crap food that's not very good quality because that's the only way that these restaurants are going to be able to survive.
37:34Just one last one then on the administration at the moment. Suppliers, where do your suppliers sit on all of that? None of the suppliers are compromised. They knew that we were going to go into administration. They're very supportive. none of them are going to be compromised financially in any way they're all going to be fully paid landlords probably less happy although we're working with most of the landlords and a lot of the landlords are incredibly supportive i was speaking to the landlord of our carnaby street one the other day he said i completely understand it makes complete sense what you've done i'm really pleasantly surprised almost shocked by the amount of support that we have had for the administration even for many landlords there are probably a couple where we've exited where they would have liked to have kept us but i'm sure those landlords will find a concept or a brand a company a restaurant that suits that location the emergence of fat jabs particularly for uh you know the monjaros the wagovis particularly for someone at the kind of healthy end as well so greg's talking about this the other day saying it was putting they were putting it down to its customers not coming in for sausage rolls if your customers your core customer is i would have a guess probably more health conscious already than a classic greg's customer right is that a challenge how much of that is a challenge do you see that as something that could i don't know take your customers away from you i well it's funny enough my wife katie she said um you know six months ago if you did do leon i think there's a big opportunity for you to cater for the uh the fat jab is that what we call them what do we call them these days I was going to say, probably not weight loss jabs, I think we call them.
39:08No, no, no, no, sorry, sorry, sorry, sorry, sorry. I did it first, so don't worry. Sorry, we call them that, weight loss jabs. And I think there is an opportunity for any brand. I mean, I think Mark Suspensers have responded to it quite well already. I think there's definitely an opportunity for Leon type food, which is often typically made with good fats, not bad fats, low sugar, not high sugar, lots of great flavoured with herbs and spices. We're actually seeing that the type of food that we enjoy eating at Leon and we used to enjoy serving and we increasingly enjoy serving now is actually the sort of food that people on weight loss jabs want to eat.
39:44And so things like can we help people get enough protein and help their body maintain their muscle mass is just as important as calories, I think. Round us out here then. A fear and a hope for what Leon looks like now. What's the thing that does keep you up and how are you going to overcome it and what does success kind of look like now? So my fear is that society has changed so much versus the 2004 era where Leon was created. My fear is that young people don't want to talk to humans. They just want to order on a screen or on a phone. My fear is that the quality of people post-Brexit and post-COVID that want to work in our industry is compromised, which means I'm forced to go to a more tech solution, which I don't want to do.
40:32And my fear is that more and more restaurant chains are going to fall over and disappear because of the government policies on tax. And my hope is that I can prove that it is possible to build a business based on soul, love, harmony and balance, where purpose is a real thing, not a veneer, and where I can truly create the earth's favorite fast food. John Vincent. founder, CEO of Leon. Thanks so much for speaking to us. Thank you. And plenty more of that, as I say, on the Big Boss Infanty People podcast. If you are not subscribed already, please do. We are always looking for new listeners over there as well on that stream too.
41:16Justin, what stood out for you in there? Well, I think I need to sign up to subscribe to the Big Boss. It sounds very interesting. Actually, I'm quite biased on this. I actually really do like Leon Food, and I'm a bit worried that they're going to change the menu. But when I think about Leon as a business, I think the coziness of the brand name when it first launched and the impact it had on that customer base can't be really argued. I think once you start to expand and you focus on profitability, there's always going to be a challenge of whether you can keep that coziness whether you can keep that familiarity and things like you know less cash talking to screens rather than people they all exacerbate that overall challenge I think that the last thing and I think this is really important is with business rate relief now being being taken away which came in during COVID, I think we're going to continue to see these challenges for businesses.
42:29So whilst corporate corporation tax is capped, you are seeing these business rates become more of a problem, more of a challenge, pushing up expenses for businesses overall. So I don't think Leon are an exception in this. And I think it's a story that's going to manifest over the next few months, particularly in the hospitality sector. We've seen that there are some parts of the hospitality sector, such as pubs, which have been given extra relief. And I think the government is going to have to take a look at it and just assess how much damage they're willing to do to profit margins in the hospitality sector going forward.
43:10It does seem that that review is ongoing, doesn't it? Rachel Reeves telling Simon Jack, our business editor, earlier in the week that she doesn't rule out wider business rates support. I don't want to get you in trouble, Justin, but you do know your boss has been on Big Boss interview as well. So I'd skim back and listen to that one first. I did see the bullet points on that. Lindsay, that balance between customer service, so getting people through quickly, convenience. I mean, a lot of these ones, Leon, for example, you know, I'm sure lots of people will know their kind of locations around the country.
43:41they are often at you know an airport near a train station at a motorway service station or you know perhaps if you're in London quite near a tube station or things like that they are designed to get you in and out quickly because you're kind of on your way to work you don't want to or on your way somewhere right you don't want to hang around and yet and technology obviously speeds that up and yet as our texter mentioned as well not having that kind of human interaction again a difficult kind of one to balance. Yeah I think from our point of view we have a very high level of repeat customers and kind of loyal customers and I do really believe that that comes from that contact that we have that person to person contact and although all of our products are available to order directly on our website we do find that probably about 80 % of our corporate customers contact us via email and I think that that shows that people do still want interaction with a human they want.
44:37And I suppose that level of accountability that you get when you come in contact with a person, you've got a point of contact, you've got somebody that's actually answering your individual questions. So yes, convenience is great in certain circumstances when you want something quick and handy. But I do think that society as a whole really do value one-to-one relationships. And yeah, certainly that's what we see. And just to take us on a little bit of a tangent there because you kind of raise an interesting point lindsay justin we had this this speech last night from sadiq khan we were actually trailing it on the program yesterday he was speaking at mansion house in the in the city of london talking about ai becoming a weapon of mass destruction of jobs that sort of seems to feed into the balance that lindsay's talking about companies trying to find to get right and also that what we want in terms of consumers to get right yeah i think i think you're right i think um and the first thing on on the ai as a whole i think human behavior is such that we always fear technology where it goes back to the the railway pc internet uh i think what's worth noting is that unemployment as a whole is actually pretty pretty low and it's no it there's no doubt that technology and ai will continue to have an impact on the labour market and jobs and the jobs we're doing today are going to be or in the future going to be very different to what we see today but i do think um you know part of our um business model is face-to-face um engagement with our clients and you know the message time and time again is that if you want to build a brand that actually that interaction with a human being is is very important um that said uh it does feel that in the future the way we interact with technology and the balance between human interaction and technology interaction is going to be different than it is today yeah and also we talk out of both sides of our mouths I think sometimes as customers don't we Lindsay in that actually we want it to be a product to be as cheap as possible often we want it to be as delivered as fast as possible get to us whatever it is have it we want speed and we want efficiency and we want ease technology does lots of that and yet we also say we want we want human interaction and value that as well sometimes we are going to have to put our money where our mouth is a little bit I think aren't we yeah I think that's right I mean yes everybody wants the Amazon effect next day delivery and if I had a penny for every customer that said, can I have 250 biscuits tomorrow, please?
47:17But I suppose as a business, it's my job to try and facilitate that where absolutely possible because I do understand that that's, sometimes last minute things happen, sometimes last minute events come up, sometimes another supplier lets you down. So yes, it's a balance for us, but AI can't make a handmade briny or a handmade biscuit, so that's not something that's going to impact. You future-proofed yourself. It would be future-proofed in that point of view. But I think as well that people, we want a little bit of a balance. We do want the convenience of AI. We want to have those quick responses, you know, chat to APT.
47:50But I don't think that there's any danger that people are going to want to talk to a machine. And certainly I don't want to offer machine-made brownies and biscuits. That's not on our agenda any day at all. Well, John Vincent goes on to talk about that balance as well, actually, in more detail on the podcast too. And it's an interesting trend, isn't it? Full stop. I talked to him about whether those customers, you know, who want to deliberately seeking out Leon and places like that. And people might remember there was a veggie version of prep for a while as well. That's a big wave 10 years or so ago, people seeking out those healthier fast food options.
48:27One of those trends as well was Veganuary, wasn't it? Where people would a bit like dry January stop drinking January. People would turn to a vegan diet for the month of January. That's seeming to ease back perhaps a little bit as well. So why so? Ellen Roberts is going to join Justin and Lindsay for the last few minutes of the programme. Ellen's the co-founder and chief exec at Better Nature, makes plant-based protein temper. I hope I've said that right. Would you stop by Tesco, Asda and Ocado? Ellen, morning. Morning. Did I say that right? Temper? Tempeh. Tempeh. What is it? What does it sort of look like when you buy it?
49:01Yeah, so we call it a supercharged protein. It's basically a protein staple from Indonesia. it's been around for hundreds of years made using fermented soybeans and water and basically it's this firm block it's really high in protein similar protein content to chicken but you're also getting fiber gut health benefits which is really easy and versatile to cook really interesting is it that stuff the protein gut health we have john walsh on the program who is in kefir yogurt it's been another one of those big boom areas isn't it is it that rather than perhaps those vegan trends that we saw a decade ago that now the drivers in supermarkets and perhaps in places like Leon as well.
49:35Yeah, for sure. That's what we're seeing is kind of people are moving away from that vegan label. And that used to be about five years ago, there was a real hype around that. And though people kind of want to cut down on their meat intake more than ever, it's really looking at those proteins that are going to work with their lifestyle, actually going to give them added value. It's not about cutting things out, it's actually about adding things in. And so it's the options like tempeh, like tofu, like beans, that people are much more drawn to now because they're getting that plant-based protein, but then they're also getting the fibre and the gut health benefits as well.
50:09Can people put their finger on why? Just in perhaps, you know, Beyond Meat was one of the hottest stock market listings at one point, wasn't it? It's a vegan burgers and sausages and things like that. Now one of the world's worst performers. Have they sort of spelt out any trends they saw? Yeah, I think it's a tricky one. I think with anything, when it kind of comes, when there's a bit of a hype around it i think hype can make us act quite irrationally and i think you know consumers heard this about this new thing and everyone was kind of getting on board with it and then i think as the reality set of actually what these products are i think people felt almost a bit misled they felt like oh i was kind of pushed to go for these healthier you know more sustainable options and actually they weren't really sure what they were eating and you know i think some of that is hyped i think you know as in the uk 60 of the food we eat is ultra processed That's not unique to plant-based.
51:00And I think there has been some work done to kind of try to associate plant-based and ultra-processed to maybe discredit the importance of us eating more plant-based food. But also, I do think there was a real lack of understanding of those products. And so now people are understanding more that, oh, that's not really the direction I want to move in. And so there's been a real rejection of those vegan alternatives. But as I said, that demand is still there. So now they're looking for those more natural options. Lindsay, what's your sense? um do you know it's the vegan market's not a huge part of our um our product um range um so probably about five percent um it's a difficult one i um the most challenging recipe that i ever had to come up with was for a vegan sponge cake and the challenge is i suppose i feel like it's so difficult to get um a vegan product that tastes absolutely amazing um that's the challenge and And the costs going into that.
51:57Well, good luck. Exactly. Have a bash at it again. Let us know how you get on next time you're on, Lindsay. Lindsay, big thanks to you. Ellen, thanks so much as well. Ennin Roberts of Better Nature. And big thanks to Justin Onyakusi of St. James' Place as well. Wake Up To Money with Will Bain. That's it from Wake Up To Money. You can download the podcast every Monday to Friday, so please make sure you subscribe. We'd also love it if you left us a review when you do. Get in touch. Keep the conversation going any time as well on social media. Use the hashtag wake up to money. A new era of Formula One is about to dawn.
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From the publisher
John Vincent of fast food chain Leon tells Will Bain what he sees in the future of the business - including how he thinks weight-loss jabs will be good for the company.
Our weekly panel looks back at a week of news that's included announcements on rail in the north of England, another government policy U-turn and charges against the chair of the US central bank.
And interest in going vegan for the month of January could be fading - one plant-based food producer tells us why they've moved on from the campaign.
