In short
Effective vs. ineffective ways to give feedback, using examples from workplace conversations.
Guests
No guests are mentioned in the transcript; it appears to be a solo host segment with illustrative dialogue.
Key claims
Feedback should be specific and actionable, focusing on what worked and why, and should include questions that prompt reflection (e.g., “What was going through your mind?”). Ineffective feedback is vague or accusatory (e.g., “You lack strategic thinking skills”) and can escalate stress without helping the recipient.
Notable examples
“I thought you did these three things really well” followed by asking what the person was thinking; “You need to be more responsive” paired with an acknowledgment and a concrete plan; “I’m still waiting for your response…” explaining the impact; “Hey, I’m struggling to understand your plan” reframed as collaborative next steps.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Chapters
Tap a time to open that second in VOUnderstanding Feedback Dynamics
0:30 to 0:46
Explore effective and ineffective ways to give feedback in a professional setting.
“So when your mind won't switch off, you've got something that can help.”
Understanding Feedback Dynamics
0:52 to 1:49
Explore effective and ineffective ways to give feedback in a professional setting.
“I saw your presentation, so here's my reaction.”
Transcript
Automatic transcript. May contain errors.0:28This episode is brought to you by Google Chrome. back support is made with a blend of melatonin and L-theanine for both kiddos and grown-ups. So when your mind won't switch off, you've got something that can help. Erasing thoughts and restless nights won't stand a chance. Find Oli Sleep Solutions for the whole family at Oli.com. That's O-L-L-Y dot com. I saw your presentation. Can I give you some feedback? Is it good feedback? I saw your presentation, so here's my reaction. Yes, great. I want to hear what you think. Hey, good job in that meeting. Uh, thanks. Yeah. Hey, good job in that meeting.
1:06I thought you did these three things really well. What was going through your mind when you did that? That's a really good question. It's helpful to know what worked and then just like think that through. Hey, you need to be more responsive. Oh, yeah. We'll work on that being more responsive and now I am responding. Hey, I'm still waiting for your response from that email from last week. and when I don't hear back from you, I just worry we're not on the same page. Ah, got it. Okay, that makes sense. I can definitely work on that. You lack strategic thinking skills. Hey, I'm struggling to understand your plan, so maybe we can take a step back and think strategically about next steps here.
1:45I'm really relieved you said that because I was struggling with next steps and I really could use some help.
From the publisher
Helpful vs. Unhelpful Ways to Give Feedback
16 May 2024
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We learn most when someone else pays attention to what’s working within us and asks us to cultivate it. So when giving feedback, focus on what someone is doing well, and if you need to give be critical, make sure you’re specific and highlight your experience of the events.
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Adapted from “The Feedback Fallacy,” by Marcus Buckingham and Ashley Goodall. #feedback #jobadvice #management
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