Fostering a Conflict-Intelligent Organization

0:28This episode is brought to you by Google Chrome. consistently display high conflict intelligence. How do you do that? How do you build that organization? Well, part of it, again, starts with leaders. It starts with how you model it, how you show it, the language you use around conflict. Part of conflict intelligence is simple. It's really just recognizing that conflict exists and it can be beneficial. It can lead to great things, innovation, new ideas, heading off long-term problems. All of those things, benefits can come from conflict. If you're a conflict avoidant or really sort of see conflict as a problem to put away, that in and of itself is a problem.

1:08So part of it's a mindset, but also part of it is a set of skills. It's a set of skills about managers being able to manage their own emotions and anxieties and tripwires when they're in the hot seat, right? Their capacity to be calm or to at least be mindful when they're in that, their capacity to work on social skills, to be more adaptive and using different kinds of strategies, all of those things. These are trainable competencies.