How Amazon Actually Equips Its Employees

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0:56Andy Jassy:Amazon has hired really smart, really ambitious, really motivated people who we have given a lot of responsibility to as owners. And then we let them make the lion's share of the two-way door decisions. A two-way door decision is one where if you walk through it and you're wrong, you can walk back through it and no harm. A one-way door decision is when you walk through that door and you're wrong, it's really hard to walk it back. But the two-way door decisions, which is the overwhelming majority of the decisions we all make, we want to be handled by the people doing the work and those owners. But as you get larger, as we have, as we've grown so much the last 10 years, you end up logically with a lot of managers and a lot of layers of managers.

1:37Andy Jassy:It's the way you organize yourself. And so then you find that you end up with things like there's a pre-meeting for the pre-meeting for the pre-meeting for the decision meeting. Or you find that owners don't feel like they own the decision, can make the recommendation anymore because that decision is going to be made three levels up. And so that's what we'd like to try and limit. We really want our owners doing the real work to own the two-way to our decisions and to be able to move quickly and autonomously. And that's part of this effort we've taken, which is to increase the ratio of individual contributors to managers by at least 15 % across the company.

2:17Andy Jassy:But we want to flatten our organizations to move faster and to drive more ownership.

2:47To my stylist, this look is dedicated to you. Thank you. Thank you.