In short
McKinsey’s internal workforce and business model shift to AI—moving from “pure advisory” toward an outcomes-based model and scaling an “agentic” workforce alongside humans.
Guest backgrounds
No guests are named in the transcript; the speaker appears to be a McKinsey leader discussing internal strategy and headcount (about 40,000 humans and 20,000 AI agents).
Key claims
AI agents will reach roughly one agent per human faster than expected (possibly within 18 months, not by 2030). McKinsey is migrating toward underwriting client outcomes tied to joint business cases.
Notable examples
The transcript doesn’t provide client case studies; it references “enterprise change intermersed with technology” as the driver.
Written by AI. May contain mistakes. Listen to the episode to check what was said.
Chapters
Tap a time to open that second in VOMcKinsey's Workforce Transformation
0:04 to 0:27
Explore how McKinsey is adapting its workforce and business model to AI.
“It can help you with practically anything on the web, like restoring a vintage motorcycle from a 50-page restoration block, or finally break down that long article you've had open for weeks.”
McKinsey's Workforce Transformation
0:56 to 2:06
Explore how McKinsey is adapting its workforce and business model to AI.
“It's going to take a little while to get there.”
Transcript
Automatic transcript. May contain errors.0:01This episode is brought to you by Google Chrome. You think you know a browser, but Gemini and Chrome? That's new. It can help you with practically anything on the web, like restoring a vintage motorcycle from a 50-page restoration block, or finally break down that long article you've had open for weeks. Gemini and Chrome is here for it. Ready to make anything online make sense? There's no place like Chrome. Check responses set up required. Compatibility and availability varies 18+. Listen to the heartbeat. Chevy is called the heartbeat of America for a reason. With SUVs made to move with your rhythm.
0:35The versatile Equinox tackles your entire day. The spacious Traverse fits your crew and your whole weekend. And Trax brings style with value you can count on. All infused with tech that has your back. So your drive always hits the right chord. Chevrolet. Together let's drive. I do think we're going to be in this period where really enterprise fundamentally changing themselves. Yes, enormous potential. It's going to take a little while to get there. So then you kind of say, okay, what does that mean for McKinsey? We're applying this to ourselves. And I often get asked, how big is McKinsey? My latest answer to you would be 60 ,000, but it's 40 ,000 humans and 20 ,000 agents.
1:20A little over a year and a half ago, that was 3 ,000 agents. And I originally thought it was going to take us to 2030 to get to one agent per human. I think we're going to be there in 18 months. And we're going to have a workforce that is human and agentic. How do we kind of navigate that? The other big piece is how does it change our model? We're coming around to the conviction that we're migrating pretty quickly away from what's called pure advisory work, which was a lot of the origins of our firm. And it's moving to much more of an outcomes-based model where we say, look, let's identify a joint business case together and we will underwrite the outcomes of that business case.
2:02And it aligns our interests with our clients a lot more. And I think will be the way of the future, particularly as we tackle more and more complicated questions about enterprise change intermersed with technology, which is what we're seeing we're tripping into.
From the publisher
How McKinsey's Workforce Is Evolving with AI
23 Jan 2026
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McKinsey’s Bob Sternfels shares how AI is transforming the firm—from a “human + agent” workforce to a new, outcomes-based model of consulting.
Listen to the full IdeaCast episode here: https://s.hbr.org/3YXJR25
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