How to Build—and Repair—Trust at Work | Christine vs. Work

0:01This episode is brought to you by Google Chrome. You think you know a browser, but Gemini and Chrome, that's new. It can help you with practically anything on the web, like restoring a vintage motorcycle from a 50-page restoration block, or finally break down that long article you've had open for weeks. Gemini and Chrome is here for it. Ready to make anything online make sense? There's no place like Chrome. Check responses set up required, compatibility and availability varies 18+. Listen to the heartbeat. Chevy is called the heartbeat of America for a reason. With SUVs made to move with your rhythm.

0:35The versatile Equinox tackles your entire day. The spacious Traverse fits your crew and your whole weekend. And tracks bring style with value you can count on. All infused with tech that has your back. So your drive always hits the right chord. Chevrolet. Together let's drive. Do I trust my team? Does my team trust me? Do I trust myself? My absolute favorite part of work is team collaboration. But now in a world of hybrid offices and remote colleagues, you have to rely on others, mostly sight unseen, to get things done. You want to hold people accountable without micromanaging.

1:20Ugh, all this boils down to trust. I have three big questions. What are the essential ingredients for building trust on a team? How do I build trust on a team or with anyone at work, really? And how do I regain trust if I've lost it?

1:40Before we get started, this episode is brought to you by Microsoft. Microsoft's mission is to empower every person and organization on the planet to achieve more, but it's nothing without the people behind it. Watch and read some of the stories of the people behind the mission at aka.ms. Trust, which is the willingness to be vulnerable and have confident expectations of how somebody's going to act in a team, is really important. That's Tyree Mitchell. He's a professor at Louisiana State University and his research focuses on leadership and trust within teams. Can you help me break down exactly what are the building blocks of trust?

2:20There's classic research that shows that there's three judgments that we typically make about whether someone is trustworthy, and it boils down to ability, benevolence, and integrity. When we say ability, we're saying, can they actually deliver? Can he or she do what they say they can do? Benevolence is this idea that someone's actually acting on your behalf for for their common good and not having intentions to harm you. And then integrity is that there's some assurance that they're adhering to a principle or code of conduct or values. How do you assess the answer to those questions in a non-annoying way, right?

2:58You don't want to like check up with them every hour and be like, okay, are you good? You know, or is it like a feeling? Do you express something? How do you communicate this? I just want to make sure we're on the same page kind of thing? Sure. So one common practical tool that is used in a lot of teams is something called a team charter. You sit down and you say, well, here's our goal. Here's what we need to accomplish. What do we need to do or how do we need to actually interact to be able to do that? And so this is a discussion and the power of it is that there's shared understanding and everyone is actually creating the norms for how it's going to get done.

3:37So I love the idea of a charter. It's just like plain as day, expectations laid out, and then everyone can weigh in and then sign off on it. It seems really helpful in particular with like a new team, or if a bunch of people are coming together on a new project, just to kind of like make it crystal clear. When you need to build up your team to handle the growing chaos at work, use Indeed Sponsored Jobs. It gives your job post the boost it needs to be seen and helps reach people with the right skills, certifications, and more. Spend less time searching and more time actually interviewing candidates who check all your boxes.

4:13Listeners of this show will get a$75 sponsored job credit at Indeed.com slash podcast. That's Indeed.com slash podcast. Terms and conditions apply. Need a hiring hero? This is a job for Indeed sponsored jobs. So aside from a charter, are there other things I can do to build trust on my team? So there's three practical tips that I would offer. First, I would say avoid making commitments that you can't keep. You definitely don't want to promise and then under deliver. Sounds like someone's going to have to learn how to say no at work. You want to own your mistakes. So we're human. We're going to make mistakes.

4:47If you do so, own it. And I think the more that you blame others or you deflect it, it's going to cause issues as it relates to trust. Mistakes? No, I don't make mistakes. like I kind of know what oh shoot do we have that on tape the third thing is take an action that is not in your immediate best interest so maybe you have a resource that you can share that can help another team member complete his or her part of you know their task that may not necessarily be an immediate benefit to you but that helps to build trust with them knowing that you have their best interest at heart what happens if you just like mess up like that trust may not be there like you missed a deadline or you accidentally embarrass someone like how do you rebuild that trust if i promise to do something um and didn't do it or or worse um i did something that could potentially be to the detriment of the team if i truly want to try to repair that trust, one thing that I can offer on my behalf voluntarily, you know, is open monitoring of exactly what I'm doing.

6:04It's like, I screwed up, I let you guys down, I betrayed your trust. Actually, giving them access to whatever it is that I still need to do moving forward. Being able to provide those structural solutions voluntarily can really make a difference. So here's the recipe for trust. Ability plus benevolence plus integrity. And thanks to Tyree, I have some steps for how to build trust. Don't over promise and under deliver. Definitely own up to mistakes that you have made and help others even when you have nothing to gain. If you are a watcher of this series, you know that there's always a practice montage and and then I show before and after, and like, woo, this transformation.

6:49But trust is kind of tricky and involves people and involves vulnerability. Shockingly, actually monitoring and filming and possibly showcasing to a wide internet audience is not the best way to establish or maintain said trust. You may need to trust me on this, that I'm actually working on it, but just not for the camera. If you're still watching, one, thank you. But two, I'm really curious. Like, what do you want me to explore? Like, what problems do you have at work? I'd love to solve them. Please leave a comment. I'd love to hear your thoughts. And if you have any other ideas, throw them my way.

7:30All right. Peace out.

7:42to my stylist sent me. Oh, hello you, who didn't set one foot in a mall and still looks amazing. Just share your size, style, and budget, and your stylist sends personalized looks right to your door. Stitch Fix. Get started today at stitchfix.com. To my stylist, this look is dedicated to you. Thank you. Thank you.