Should You Use AI to Generate Work Emails?

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0:45Gemini and Chrome is here for it. Ready to make anything online make sense? There's no place like Chrome. Check responses set up required compatibility and availability varies 18+. So we can't have any podcast at HBR in the current era without asking about how AI and particularly generative AI is affecting virtual communication. What's your advice about how to use it well? This is a big question I've been getting lately about, should I use AI to write my emails or instant messages, Slack messages? There's even the crazy examples of people having AI avatars going to video meetings for them. For the interactions that matter, you want to make sure that they're your own words.

1:28the issue comes is maybe one out of every hundred times they might maybe it uses words you don't use or maybe you spoke about something in person so you were past the water cooler the person you were emailing said oh yeah my family we had a stomach bug this weekend it was a mess finally we're feeling better and then a few hours later you send them an ai written email that starts with I hope you had a great weekend, exclamation mark, completely missing the fact that you talked about that in person. Right. And the problem is when a person realizes you used AI to communicate with them once, they're going to question every past virtual interaction.

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