The Importance of Healthy Conflict at Work

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1:12So it's helpful to have candor. It's helpful to have people that are kind of straight talkers sometimes that will challenge your ideas. It's essential, right, for us to be able to learn and be more creative and innovative. But in times like this where our broader cultural ethos is so polarized and oftentimes so triggering, people have less tolerance for that. So I think it depends on the company. But if you really want people who can think critically and challenge each other, you need to create the conditions where they can do that relatively safely. Right. And that doesn't mean no conflict. I'm a big fan of conflict.

1:54Let me put it that way, right? It is a driver of change. So you want to have some kind of optimal balance of both, of sort of people that take on issues, challenge ideas, but you also want to have a baseline of a rapport. And the particular balance of that will change from industry to industry and company to company.