The Power of Mattering at Work

24 Jul 2026 · 3 min · 2 chapters

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In short

“mattering” at work—argues disengagement/burnout/quiet quitting stem from feeling insignificant, not laziness.

Guest backgrounds

No guests mentioned; host is Zach Mercurio, who studies how people find meaning at work, especially during crises.

Key claims

30% feel invisible, 65% underappreciated, 8/10 lonely at work; mattering differs from belonging (welcomed) and inclusion (active role). Leaders who build mattering get more motivated, resilient, inspired teams. Notable examples/practices: three daily practices—notice people (pay attention, ask meaningful questions), affirm them (connect unique gifts to a unique difference), and show how they’re needed (link tasks to something bigger/indispensable).

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Chapters

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Understanding the Epidemic of Insignificance

0:34 to 0:56

Explore the concept of mattering and its importance in the workplace.

“It can help you with practically anything on the web, like restoring a vintage motorcycle from a 50-page restoration block, or finally break down that long article you've had open for weeks.”

Understanding the Epidemic of Insignificance

0:59 to 2:16

Explore the concept of mattering and its importance in the workplace.

“And eight out of every 10 people say they feel lonely at work.”
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Transcript

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0:28This episode is brought to you by Accenture. This episode is brought to you by Google Chrome. You think you know a browser, but Gemini and Chrome, that's new. It can help you with practically anything on the web, like restoring a vintage motorcycle from a 50-page restoration block, or finally break down that long article you've had open for weeks. Gemini and Chrome is here for it. Ready to make anything online make sense? There's no place like Chrome. Check responses set up required, compatibility and availability varies 18+. Right now, the data speaks for itself. 30 % of people feel invisible at work.

1:0265 % feel underappreciated. And eight out of every 10 people say they feel lonely at work. We've called it many things, disengagement, burnout, even quiet quitting. But what we're really seeing is an epidemic of insignificance. I'm Zach Mercurio, and I study how people find meaning at work, especially in times of crisis. Decades of psychological research finds that people do not disengage because they're lazy. They disengage because they don't feel that they matter. And mattering is not soft. It's also not the same as belonging or inclusion. Belonging is feeling welcomed and accepted in a group.

1:40Inclusion is feeling that you can take an active role in that group. But mattering is feeling significant to the people around you. Leaders who create cultures of mattering have more motivated, resilient, and inspired teams. And it all starts with three daily practices. The first is to notice people. Pay deep attention and ask meaningful questions. Second, affirm them. Make sure you show people how their unique gifts make a unique difference. And third, show them how they're needed. Show them how they and their tasks are indispensable to something bigger. To learn more about how to bring these skills to your team, read the full article at hbr.org.

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From the publisher

The Power of Mattering at Work

30 Apr 2025

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When people know they matter, they thrive—and so do companies. Three small leadership habits can make all the difference.

Read the full article by Zach Mercurio here: https://s.hbr.org/4jZMNnq

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