Why On-Site Work Still Matters

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0:55Peter Cappelli:At Harvard Business Review, Harvard Business Publishing, we haven't required people to be back in the office because we've never quite been able to finish this sentence. You need to be in the office because. And there are these intangible things that sort of sound right, spontaneous interaction and collaboration. But it's hard to prove. Are you suggesting that some of these intangibles really can be measured, are being measured, and are showing a clear trend? Yeah. I mean, it's hard to measure white-collar work, so it's hard to see before and after because we weren't looking at it trying to measure it before.

1:30But you can see pretty obvious issues, for example, with onboarding. If you're a new hire in the organization, you need people around you to help you, right? So is it in the interest of the organization for you to be there? Yes. Is it in your personal interest once you're experienced? No. But part of the problem now is, you know, average job tenure in the U.S. anyway is four years. So we have an entire cohort of people in organizations who have only known the remote or hybrid world, and they really don't know how things are working. And it takes them longer. At least one of the places I spoke to, it took about two months longer, they thought, for people to become functional.

2:12Okay, two months longer. Every time you're hiring people in now, that's a big number. Right.