E166: Bitget CEO From Divorced Single Mom to Running a $20B/Day Crypto Exchange

9 Apr 2026 · 1 h 26 min · 39 chapters

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In short

Gracie Chen, Bitget CEO, discusses building a $20B/day crypto exchange while managing a remote 2,200-person company, her path from divorced single mom to CEO, and why Bitget is pivoting from altcoins toward stablecoins and “Universal Exchange” (UEX) for trading tokenized real-world assets.

Guest backgrounds

Gracie Chen is a Hong Kong-based professor (Hong Kong U/HKUST) and former TV journalist who studied math (NUS) and earned an MIT MBA. She previously co-founded Accumulus (SaaS for freelancers’ payments/taxes) and worked in VR/metaverse. She cites parents’ divorce at age 11 as a driver. No other named guests appear in the transcript (mentions include Joe Lubin of ConsenSys and Haseb of Dragonfly).

Key claims

CEO requires calm and personal sacrifice (e.g., protecting her son’s privacy). Bitget runs on OKRs with quarterly KPI reviews; failure can lead to firing even if remote. Women can be equally capable; Bitget recruits “blind” to gender and credits communication and risk control. Altcoins are “dead” relative to Bitcoin/ETH dominance; stablecoins and tokenized assets will grow.

Notable examples

Bitget figures: ~$20B daily trading volume, 25M exchange users, 600 listed coins, 100M non-KYC wallet users; listings of tokenized gold (XAUT) and commodity/CFD expansion (gold/silver/oil/indexes/FX). She describes giving her 7-year-old son a “marketplace” explanation using Bitcoin red packets and LEGO. She also recounts investor bias against female founders with family commitments and ties it to her “Blockchain for Her” program.

Written by AI. May contain mistakes. Listen to the episode to check what was said.

Chapters

Tap a time to open that second in VO

BitGet Overview and Daily Operations

0:45 to 2:10

Discussion about BitGet's operations, trading volume, and user base.

“Give me some numbers about BitGet business.”

Future of BitGet and Market Trends

2:10 to 3:45

Exploration of BitGet's future goals and the stablecoin market.

“the beginning of the podcast for the first 10, 15 minutes to make them chill.”

Women in Business and Their Impact

3:45 to 8:10

Gracie discusses the role of women in business and efforts to increase participation.

“Do I look better in this or should I take off my jacket?”

Managing a Remote Workforce

8:10 to 10:20

Insight into how Gracie manages a large remote team at BitGet.

“So if you don't deliver results, no matter you come to the office or not, you will be fired very easily because we do those kind of evaluation.”

Gracie's Background and Journey into Crypto

10:48 to 12:15

Gracie shares her personal journey and passion for crypto finance.

“That's an interesting question to start this conversation with.”

Overcoming Challenges and Personal Growth

12:15 to 14:01

Gracie reflects on personal challenges and motivations that shaped her success.

“Some people just ask me, Gracie, you should check out Bitcoin.”

Education Journey and Aspirations

14:01 to 15:00

Learn about the speaker's journey from a middle-class background in China to prestigious educational achievements.

“And Singapore is not that far from China.”

Parenting Philosophy on Education

15:00 to 16:58

Explore the speaker's thoughts on the educational pressures faced by children in competitive environments.

“Why do you think you always need to go to the best?”

Balancing Happiness and Success for Children

16:58 to 19:36

Discover insights on the balance between encouraging accomplishments and fostering happiness in children.

“You say, I do want my child to be happy, but, and then you go on to explain, what does that mean?”

From Journalism to Entrepreneurship

19:36 to 21:49

Learn about the speaker's transition from a TV journalist to a co-founder in the tech startup scene.

“You mentioned before you were doing my job in the beginning of your career.”
Show all 39 chapters

Lessons from Building a Tech Company

21:49 to 23:48

Gain insights into the challenges and strategies of building a successful tech company from the ground up.

“It's a Beijing and Tianjin-based startup at that time.”

Understanding the Entrepreneurial Mindset

23:48 to 26:08

Explore what distinguishes true entrepreneurs from those who merely aspire to the title.

“Building a business in general or building a business in this industry?”

The Reality of Entrepreneurial Recognition

26:08 to 28:04

The speaker discusses the superficial nature of entrepreneurial accolades and priorities.

“One-trepreneur is someone who wants to be an entrepreneur but not a real entrepreneur.”

Reflections on Entrepreneurial Recognition

28:04 to 28:50

Discussing the nuances of how entrepreneurs view recognition and public perception.

“we all know the meme of i mean it's not a meme actually was who was it it was a sbf sbf uh who was it before i mean there was two or three of these i mean maybe say it was there or dog kwang I don't know.”

Finding Your Entrepreneurial Path

29:11 to 32:00

Exploring how individuals can determine their fit in the entrepreneurial landscape.

“the leading full-cycle verification platform for crypto, trusted by 8 out of 10 of the world's largest exchanges.”

Breaking Gender Barriers in Entrepreneurship

32:01 to 34:24

The challenges female entrepreneurs face and the importance of mindset shifts.

Understanding the Importance of Crypto

34:25 to 37:26

Discussing the relevance of cryptocurrencies and blockchain technology in today's financial landscape.

“Let's say you're talking to some of these women, but they're not really interested in crypto.”

The Future of Blockchain and AI

37:27 to 41:36

A conversation about the relationship between blockchain technology and artificial intelligence.

“But again, if we think about AI agents' communication, they use stablecoin, USDC a lot.”

Explaining BitGet to a Child

41:37 to 42:00

How to simplify the concept of cryptocurrency exchange for a young audience.

“Explain BitGet to your seven-year-old son.”

Explaining Crypto to Kids

42:00 to 43:40

Learn how to introduce cryptocurrency concepts to children.

“which is part of the Asian culture during the Lunar New Year to give out the kids.”

Overview of Bitget's Business

43:40 to 45:40

Discover the scale and operations of Bitget as a leading crypto exchange.

“And I think he definitely bought in that story because he's more than half of his red packet money are in Bitcoin.”

Gender Equality in Management

45:40 to 48:40

Explore Bitget's approach to gender equality in its management team.

“And if you look at our highest, you know, CXO teams, I'm a CEO and a female.”

Women in Crypto: Communication and Risk Management

48:40 to 50:20

Learn about the strengths women bring to crypto investment and management.

Men vs Women in Business Practices

50:20 to 52:20

Discuss the differences in business management practices between genders.

“So you send the man to war and then you say, now that you're almost dead, we replace you with a woman.”

KPIs and Strategy at Bitget

53:13 to 56:00

Understand the key performance indicators and strategies used by Bitget's CEO.

“Find People is more about getting the new bloods, especially from the higher executive team to join our company.”

Navigating a Shrinking Market

56:00 to 56:40

Learn how the speaker plans to adapt to a shrinking cryptocurrency market.

“So our market is a little bit shrinking right now in 2025.”

Identifying Growth Opportunities

56:40 to 58:20

Discover the trends in stablecoins and how they impact market strategies.

“and works that i do what do you do to grow the pie how do i want to grow a pie I mentioned earlier, so looking at this pie, you realize, okay, so we know all coins are shrinking.”

User Demand and Asset Tokenization

58:20 to 1:00:00

Explore how user demand influences the tokenization of various assets.

“stocks in general is still a very dominating market or even pre-IPO stocks.”

Personal Financial Insights

1:00:00 to 1:01:40

Gain insights into the speaker's personal portfolio and investment strategies.

“Because there are more people who want to, who will have stable coin compared with their fiat currency.”

The Vision for BitGet's Future

1:01:40 to 1:05:00

Understand the long-term goals and aspirations for the BitGet exchange.

“I actually just did a calculation yesterday using AI's help.”

Defining Leadership and CEO Roles

1:05:00 to 1:08:20

Discuss the qualities that define effective CEOs and leadership in various contexts.

“even the US strategy that we're thinking maybe to enter the US market end of this year or next year.”

Balancing Work and Personal Life

1:08:20 to 1:10:00

Learn about the challenges and strategies of managing a successful career as a single mom.

“So I feel actually very, very uncomfortable about that.”

Building BitGet: A Marathon Approach

1:10:00 to 1:11:21

Learn how BitGet's CEO views the growth of their platform as a marathon rather than a sprint.

“There are many exchanges who came out faster and earlier than we did.”

Evolution of BitGet: From Local to Global

1:11:22 to 1:13:15

Discover how BitGet transformed from a local exchange to a global player since 2022.

“How has BitGet evolved since you joined in 2022?”

Personal Reflections on Divorce and Growth

1:13:16 to 1:16:46

The CEO shares insights on personal growth and dealing with divorce as a single mother.

“What's one thing that you're holding on to, but you know you should let go of?”

Navigating Future Challenges with AI

1:16:47 to 1:19:41

Explore how the CEO foresees the impact of AI on their business and operational strategies.

“Another thing that I'm also thinking is right now we're building this UEX, Universal Exchange.”

Investment Insights for a Chaotic Future

1:19:42 to 1:23:55

Gain investment advice considering geopolitical tensions and economic trends.

“awake at night and maybe across the day we have a lot of our conversations Business, business, business.”

Advice on Trading and Investment for Young Adults

1:24:00 to 1:24:30

Learn about different platforms for trading and investment advice.

“I don't think BitGet is the only platform though.”

Celebrating Female Representation in Crypto

1:24:30 to 1:24:54

Explore the importance of increasing female representation in the crypto industry.

“Thank you so much, Gracie, for doing that.”
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Transcript

Automatic transcript. May contain errors.

0:00I don't think everyone can be a CEO because it's just hard. If you look at many founders, you realize, number one, they need to be really, really calm. And number two, they really need to sacrifice a lot of their personal life. For example, I don't have much privacy. I don't post any pictures of my son's face just to protect him. I don't want him to be kidnapped. And it's just crazy. You're a single-month CEO of a 2 ,200-person company. How do you do that? Is it hard or requires you to sacrifice some personal life? Definitely. But is it undoable? I don't think so. Gracie Chen, the CEO of BitGet.

0:36Gracy Chen:A leading global crypto exchange expanding rapidly across markets and products. A seasoned operator driving growth since 2022 and shaping BitGet's long-term global strategy. Give me some numbers about BitGet business. We have a daily trading volume of about 20 billion USD, 25 million users just on the exchange side. We've already listed 600 cryptocurrencies. We are actually very, very bullish on the fact that there will be more stablecoin supply and people will want to use stablecoins to trade. What's the endgame for BitGet? Our endgame might be building this exchange for people to use stablecoin to trade universally important and valuable assets.

1:18And then I hope three years later, we can also be listed on maybe NYSE or NASDAQ. Where do you think women are better than men in terms of business management practice? Um, definitely um...

1:33Hi everyone! This is the little bit that I know none of you like that can help us make a huge difference for this show and we want to take it next. 71 % of the people who regularly watch When Shift Happens have not subscribed and so all I'd ask you if you want to make a huge difference is the following. If you've seen this show before and you like it, help me, help my team. Hit the subscribe button and we'll continue to build this show for you. Thank you. Arthur was first, he's not even autistic. I think he's really on the spectrum of like Asperger. I mean, there is a lot in this industry. So I'm kind of using the beginning of the podcast for the first 10, 15 minutes to make them chill.

2:14Yeah. I'll just turn this off. Sorry. worries but i would say in the beginning we arrived the studio was not ready yet so um i was like cool i have like 10 minutes to talk to him a bit and he was just like on his sofa sitting like a like a like a completely autistic person who doesn't want to talk to anyone yeah it was pretty weird and then actually i mean actually i made him talk about he talked about taking meth, methamphetamine to be able to like work along on everything. I see. And in the trailer we put a bit of that and then we always make the thing signed off by the team before we release anything, right?

2:56And so we changed a few things then they signed it off and then when we released it he grilled us, grilled everyone and then he texted the person who put us in touch and he said I'm really disappointed. But that was like about two years ago, two years and a half ago. So we're like man we really did everything we could and he said okay it's fine and then he destroyed us and then he destroyed his team and then we learned later on because i know a bunch of people who also worked there before and then moved on and they said this was like a complete dictatorship and the the guy is like just screaming on everyone so everyone is scared uh and we could feel that actually when we work with people i mean you feel it directly right but that was the only bad experience I would say.

3:41I see. All the other ones are pretty good. Hopefully today is going to be good too. I just checked with the producer. Do I look better in this or should I take off my jacket?

3:53Gracy Chen:For me I think the jacket is really nice. Okay. Is it not going to be too hot? I'm not hot. I'm actually, yeah, in terms of weather. But I mean just look at the camera itself. Okay. You can do it. Okay. If you're a woman, what do you think? The jacket is not good. jacket is better with jk is better yeah okay the cool girl vibe this is a t-shirt you wear often so it is a big t-shirt that we made for international women's day and you know empowering blockchain for her in general because you know it's a broad more of a bro culture in this industry much more little bit just a little bit seriously okay i i think it's slightly more than a little bit how do we change that this is a five-hour conversation how do we change that more women i mean more women in this industry how do we attract more women in this very crypto bro i mean the first thing i always hear actually from women when they ask what do you do i'm like i run a media company a podcast in crypto and they're like oh you're crypto bro but it's always very negative right and i'm like oh like how do i get back from that i can't there's no chance right yeah i guess i guess uh promoting the fact that there are actually a lot of female leader is part of it like for example not sure if you met uh solana's lily liu she was on the podcast okay so uh lily is a great female leader uh hopefully i'm also a great female leader just just letting women know that you you can be them too at the same time or we actually have some scholarship and some hackathon tailored towards females who want to enter this space.

5:35How do we motivate more women to join? Because it's a very technical, I would say, and it's not very sexy as an industry. I guess that is the mindset we want to change. I do think it's a very sexy industry. Think about the lifestyle that we have. You get to travel around the world.

5:57You another sexier job than this? Then for example us working in exchange and building this platform for multi-million users and then you get to work very freely according to your own hours. So BitGate is a fully remote company? Yeah pretty much. We actually have a few offices around the world in Asia, in Dubai, Middle East. By the way, since the war is right now happening, we actually just called all our Dubai office employees to definitely stay at home. And we reimburse any transportation or short-term accommodation that they need just to stay safe. So we do take care of our people around the world and we do provide offices for them if we want to work at an office, but it's not required.

6:48There are a little bit of roles such as technical roles when they need to work together and meet very frequently. We group them together in some cities. But most other roles, we don't need our employees to stay in the office. How do you manage 1 ,500 people who work remotely? We actually have 2 ,200 now. 2 ,200 people who work remotely. You don't know what they're doing. Because that's always the thing, right? And we had all the, I mean, obviously people were in the office and there was a COVID wave and then people say, oh, that's awesome. But if you listen to Elon Musk or most people in Silicon Valley, they're actually saying people don't work or people are so much better in an office.

7:31What do you think about that? And how do you manage, how do you make sure that people actually do their job? Yeah. Yeah. So 1 ,500 was the data about a year ago. Now we have 2 ,200. How to make sure people do the job. For us, it's quite straightforward that we work on an OKR system. What OKR stands for is O for objective, key for key results, key R for key results. So in every quarter, including myself, we all have OKR, basically like KPIs that you need to hit. And we review them on a quarterly basis. We, of course, give out commission bonus based on the result as well. So if you don't deliver results, no matter you come to the office or not, you will be fired very easily because we do those kind of evaluation.

8:23And then in terms of culture or communication wise, we actually definitely want to host some more organizational events for people to communicate, even if they don't really see each other every day. events is one thing you know crypto events there are so many more than 100 happening on a yearly basis that we sponsor or we attend so that's one way to have certain people meet together then on some occasions like Christmas we have some online Christmas gathering for all 2 ,000 people give out some gifts some USDT some gold digital gold Gold or digital gold? Digital gold. Not the real commodity gold.

9:10Bitcoin or actual digital gold? So tokenized gold. Digital gold. It's like tokenized gold. We do give some Bitcoin sometimes as well. It's just generally a reward. But yeah, digital gold is something we started to support end of last year. It's actually, sorry, I want to clarify that. We did list XAUT, which is the tether gold. Tether Digital Gold much longer ago. But earlier this January and last September, we started to embed the CFD and a lot of commodities trading on our platform, including gold, silver, oil, indexes, Forex. So that leads us to where we talked about UEX, Universal Exchange, which is something we are highly betting on.

10:03But we can chat on UEX slightly more later.

10:06Gracy Chen:Absolutely. Quick one. I want to thank our partners who help us make this show possible. I'd like to thank our friends at Jupyter, the DeFi super app. Anything you want to do on-chain, from trading to earning yield, you can just use Jupyter. Personally, I'd recommend getting the Jupyter wallet on either your laptop or your phone 10 times faster and 10 times cheaper than the competition. You're going to love it. Thank you to the awesome team at Castcard, my go-to card to spend my stablecoins directly with my Apple Pay to buy anything, food, coffee, hotel night, or plane tickets without having to use a bank ever again.

10:42To support this show, please check the sponsor links in the description down below. Let's start with the basics. Who are you? Who am I? Who am I? That's an interesting question to start this conversation with. I would say I'm a mom, I'm a CEO, I'm also a professor. I'm actually teaching at Hong Kong U and Hong Kong UST now, because I'm so passionate about crypto finance. I definitely want to educate and share what I know about this industry. I invited some guests to be my guest lecturers, including Joe Lubin from ConsenSys, Haseb from Dragonfly. Yeah, so I have different, I wear different hats.

11:25but I guess deeply in the heart I'm just a girl who is quite passionate about mathematics and technology in general I studied to play math in my undergrad and I just loved mathematics since young because I attended some like Olympic games in China when I was at primary school and then the first time I read Bitcoin white paper was in 2014 when I was just a TV host like herself like like yours. I was also interviewing a lot of people in Beijing who were starting up their own company, investing in technology, and they recommended to know more about Bitcoin. So I read the 14-page Bitcoin white paper in 2014-15, and then I bought my first Bitcoin back then.

12:11So it's through your TV host job that you learned about Bitcoin? Yes. Yeah. Some people just ask me, Gracie, you should check out Bitcoin. And then, yeah. And I just saw the mathematical beauty of how Satoshi Nakamoto used all these decentralized ledger sort of ideas to build a very decentralized finance world. And of course, it gradually evolved into where we see today. We really see blockchain driving a lot of innovations. Bitcoin is definitely a killer app by itself, but then stablecoin also is just facilitating so much cross-border transactions, much cheaper, faster. And then for us, we also want to build an infrastructure that's important in the future financial world.

13:03This is a common pattern. Of course, my guests, they have something that happened in their life. often is a childhood trauma or something that happened in their life that gave them a chip on the shoulder that's why they're so successful today and they have such huge fire in the belly what happened in your life that gave you this uh fire in the belly sure um so my parents divorced when i was 11 and they each remarried um in a family where i have a lot of uh sibling and the step siblings. I was the largest, I was the oldest sister. So since very young, I know that I needed to work really hard, both in extracurriculum and in my academics, just in order to fight among my step siblings and to be the role model sister.

13:54Yeah, so I went to the best high school in Sichuan province. That's where I grew up in China. I went to National University of Singapore for my undergrad study, full scholarship. I consider that that's a very important step for me, who's never went out of China, because I was just growing in a middle-class family, going abroad to study was never my option until I have a scholarship to go to Singapore. And Singapore is not that far from China. Still, it's another country, and it broadened my horizon in terms of world. And when I was in Singapore, I said to myself, my next step is to go to the best university in the world.

14:37So when I was applying for my MBA, I only applied to the top schools and then I ended up going to MIT. So that kind of like be the role model sister, a little bit insecurity deep in my heart. I think that drives me to go further from just a city, little city, or even village girl, to where I am today. Why do you think you always need to go to the best? Best uni, do the best, probably have the best grade. It's also a very, I talked to a bunch of parents, right, who have very young kids now in Asia. And they're saying, actually, like, this very academic Asian school system is probably not good for my kids.

15:20What do you think about that? By the way, I also have a young kid, seven-year-old son, and I'm also a single mother taking care of him and my family, like my parents. So for me, why do I want to go to the best? I would ask, why not? If you can, why you don't aim for the best? Yeah, so I guess that's my mindset. And then back to your question around education. Yeah, my son goes to a local school that's quite competitive. The competitiveness comes from where East meets the West, because the East way of education is a lot around academics. Like you need to have a very good mathematics degree. You need to be able to spell many English words since young.

16:08He's only seven, and he needed to do a lot of readings in English, Chinese, mathematics. yet the west part comes from you need to do pretty well in extracurriculum activities as well like my son speaks Chinese and English for sure he's also learning Cantonese and Spanish when he's only seven I guess I guess that's a mindset I I think I kind of agree I'm not a tiger mother I do want my son to be happy but if you have the opportunity I guess every single parent just want to do their best to alleviate their child, to give them the best environment in terms of study, in terms of going abroad, in terms of just surrounding them with the best people that they can learn from.

16:56And that's exactly what I'm doing as well. You say, I do want my child to be happy, but, and then you go on to explain, what does that mean? Like, what is happiness? And how is that linked to or not linked? because there's a but to pushing and being the best and learning a lot of languages and going to the best schools. You probably thought about that because people who are super high achievers, at some point they all have this crisis or multiple kind of crisis of like, why am I doing that? Am I even happy? Would I be happy doing something simpler, thinking less, etc.? Well, I guess I want him to do a lot of things, but it's also built on his habit and his hobby.

17:38He's also strength and weakness. For example, in terms of sports, my boy is a little bit chubby. He is already 40 kilograms at seven, nearly my weight. I'm only 50 km. He's 40, so you can imagine how that looks like. And then I still think he needs to do sports, although he's a little bit big and a little bit fat. But I chose the sports for him that fits him. For example, he's doing rugby now. And he likes it because he realized, okay, me being slightly bigger is actually a strength in this game. It might be a weakness in a lot of many other sports, running, etc. But in rugby, he can do pretty well.

18:25Nobody can really beat him and hit him. Yeah, so I guess that's my mindset. He happened to like chess, international chess, although there's also like Chinese chess. But he likes chess. And I just gave him a lot of online courses. I invited my friends to teach him. So everything built on his talents and strengths. Yet, I want him to do things that he likes. That's the part that I think he's doing what he likes. But he can't be there like, okay, I just like lying there and, you know, seeing videos, which is a lot of what a lot of kids doing, right? Like playing games. I said no you have to choose a sport and you have to choose an art um you you don't like football it's okay we can move on you don't like basketball it's okay we can move on until we find rugby that he really likes so um that's my mindset like I I want you to be happy but I don't want you to be like doing nothing and I don't think they controvert yeah if someone really is doing something he or she is good at, they actually enjoy it.

19:36Absolutely. You mentioned before you were doing my job in the beginning of your career. How did that happen? If you were a very math-driven person, very technical, you like the hard stuff, and then you end up doing TV hosts, how? That sounds very different, right? It's the least serious job on the planet, but it's very cool. Like entertainment. I agree. Yeah, so when I was a TV journalist, I was also interviewing only technology, entrepreneurs and investors. So I needed to have that technical perspective. But I guess that's also a childhood dream. When I was in China growing up, I read from or I watched some TV shows hosted by this specific TV channel called Phoenix TV.

20:28And I also worked for Phoenix TV when I graduated at my age of 24. So there were a few hosts like Yang Lan, who is considered as Chinese opera, opera music. and I also worked with her for a few months, and we still are in contact even until today. So that one or two years in my entertainment industry or TV industry kind of role was just to fulfill my childhood dream. I don't think I was, I know exactly how the world looks like, and I was definitely living also in the bubble because I get to meet the most talented people in China who are building mobile internet. I met the Biden's founder, who also is a super multibillionaire or even trillionaire today.

21:25But basically, that's just when you were young, you wanted to do something fun and like your childhood dream. And after one year or so, I realized this is not the life I want. I don't just want to be an observer, get to interview those people. I want to be a participant in the wave of Chinese mobile internet development. So in 2015, I joined a company as a co-founder and CMO, M for Marketing, in this company called Accumulus. It's a Beijing and Tianjin-based startup at that time. But today it's still existing and it's a large unicorn. It's actually the largest taxpayer in Tianjin province by providing the SaaS software as a service kind of financial infrastructure to freelancers in China to help them settle their payment and tax issues.

22:23Why did you leave? Why did I leave? Because later on, a few years later, during the VR and metaverse bubble, I was also attracted by Metaverse. And I worked in a VR company for a few more years. And then in 2022, I did a review of my work, of my past eight years of seven, eight years of work experience in both TV industry and entrepreneurial world. I realized the most of the money that I made for these years were actually from the Bitcoins that I bought. about 10 years ago. Actually, eight years ago at that time. So I said to myself, if I could invest in crypto and then make this much of money, why not invest my time as well in this world?

23:15So early 2022, I started to look for some Web3 opportunities. And at that time, Big Ed was also looking for someone to lead marketing, external communications. So I joined Big Ed as the first and only managing director, whose role is a little bit like CMO. And then two years later, I was promoted to be the CEO when our previous CEO left the company. And of course, that began for the past two years as CEO and saw a lot of innovations and changes. What's the hardest part about building a business? Building a business in general or building a business in this industry? I would say both. Because you have both experiences.

23:58Yeah. I guess building a business in general is to, I would say strategy, is to strategize and navigate a big ship. The same applies to this industry since crypto is just moving so fast, right? Building a company, in my opinion, is a little bit like driving a ship, like driving a ship in the sea where there are lots of like thunderstorms and waves and you need to navigate along the way and decide a lot of, make a lot of important and hard decisions. yeah so for example when I started off in Accumulus in 2015 I was only 20 plus and we were we barely have an idea in terms of who should we serve we kind of know what technology we have and we have a pretty strong CTO and I have a lot of communications and connections in in the technology world and a lot of people that we can work with but we don't really know in terms of this group of people in terms of technology this technology who should we serve so there were one or two years that we really spent a lot of time just just build new just build mvps multi-variable products and go to the market and and see and talk to people what do you need until we landed the business model which still holds today, which is to settle tax and payment for freelancers.

25:42Yeah, so be able to find a group of people that really needs your product. They need to need your product rather than just want your product. I think that's very, very hard. And then continue serving them, holding them down. And when there are hard times, you also you know navigate those things i think that's generally the the hard part about building business you talk about need and want for products but it is also for entrepreneurship in general there's people who actually feel like it's their calling it's the only thing they can do and there's people who want to be an entrepreneur but maybe aren't really you talk about entrepreneurs yes versus entrepreneurs.

26:33What is a one-trepreneur? One-trepreneur is someone who wants to be an entrepreneur but not a real entrepreneur. I guess the difference is do you really talk to your clients and see what the pain points that you are solving? Honestly, I think most people, probably 99 % of the people are not good at being an entrepreneur, especially the founder. Being a founder or the co-founding teams actually is quite different from just working for a startup because you need to really hold each other's hand on very hard times and be able to switch the direction if it wasn't the correct one and execute it very precisely and make it true.

27:27so uh most people just love to be called an entrepreneur or be listed on the forbes 30 under 30 kind of list we don't just pay for by the way uh yeah i think i think most of those lists are bullshit um and those and real real people real real entrepreneurs don't don't really care about things like that i've i've had a lot of lists approaching us asking me if i want to be listed there here and there some are paid some are not paid most of the case i just tell them i don't want to be listed so please don't list me it's bearish it's just like it's bearish i mean we all know the meme of i mean it's not a meme actually was who was it it was a sbf sbf uh who was it before i mean there was two or three of these i mean maybe say it was there or dog kwang I don't know.

28:18Those were the scammers in 2022. Now, Sailor was there last year, I think. So, I mean, obviously it was not 30 under 30, but like the coverage of one of these big magazines and then people were like, oh, shit. It smells bad. Bearish. Yeah. But anyway, we try not to be listed on those kind of lists. Forbes, 100 Riches, whatever. Because I think real entrepreneurs care more about what your customers say rather than the strangers talk about you. Quick shout out to our sponsor Athena. It's one of the fastest growing projects in DeFi with over$7 billion in stablecoin supply and an average 11 % APY on SUSDE.

29:04And importantly, zero DPEG since launch, which is exactly what you want from a stablecoin. Go check them out. We have a link to the Athena website in the description for you. Big thanks to our sponsor SumSub. the leading full-cycle verification platform for crypto, trusted by 8 out of 10 of the world's largest exchanges. If you're building in crypto, you already know. Fraud moves fast and regulators never chill. Sumsup gives you full-cycle verification in one stack, KYC, KYB, transaction monitoring, and even full-travel rule compliance across 1 ,800-plus virtual asset service providers. their ai flags suspicious behavior and account takeovers in real time before damage is done check the link in the description down below to learn more how can someone because in the very beginning i would say especially when you're just out of uni or out of school or whatever you you studied before there's a lot of people who say i want to be an entrepreneur but they cannot know because they cannot know if they're an entrepreneur or they're one entrepreneur because obviously most of the entrepreneurship is led by kind of almost being in denial sometimes, right?

30:18You have like this irrational belief, which is good, can be good and bad, right? Because sometimes you just go for it because you don't know what's going to happen. The other time you stay for too long without realizing that it's not for you. How can someone know as quickly as possible if they're an entrepreneur or an entrepreneur? Go and do it. go ahead and do it and then you realize what you care the more the more or the most in a in the business uh like i mentioned earlier there there were when you were doing startup or when someone is doing startup there are cases that people uh want to go to all sorts of events get some rewards and uh be listed on certain lists rather than really thinking about the pain points so so go there and and see for yourself and if you realize you are just an entrepreneur uh it doesn't it doesn't say that you are bad or good i think it's not about right or wrong or better good it's about who you are and what you are really good at so by doing that you probably realize okay i'm probably a better fit for some other roles like a kol or go work for a startup or just go work for a big company or some other roles, or even not working in business, be an artist, whatever.

31:40So if they are young, I would highly suggest people just to go out and try things. But definitely make wise decisions. Don't go to some, I call it sunset industry. Go to sunrise industry like AI or blockchain or maybe robots. so try out for yourself and see what you really enjoy actually thinking about some friends of mine who have observed for the last 10 years a pretty good indicator of whether you're entrepreneur or entrepreneur is are you focused on your products or are you trying to collect as many awards as possible because there's all these awards where you can get like 10 or 50k or whatever 100k or some some some coaching etc where a lot of these entrepreneurs or more i would say entrepreneurs they focus on they're like i can get this money here and there but actually they spend so much time preparing for this hour that they don't work on their product right and then they just start to try to collect all of these this is probably a good indicator on like how serious you are about your product or not yeah yeah i agree i think it's a it's a good way of looking at it i read sometimes i read things that don't make sense sometimes i read things that make sense about about the guest i read about you that while you were fundraising for your vr company you had investors telling you that they like you they like your project but they don't invest in female founders especially those who are married but don't have children yet can you explain i don't understand does it does it sound like nonsense to you like like ridiculous i don't get it yeah i don't get it i didn't get it either uh yeah i was uh that was 2017-18 uh and that was my stage i was married but i didn't have a kid yet um so the investor said that to me and they indicated that a female entrepreneur is just less capable and won't be able to make it if they have more family commitment or or a kid which i definitely did not agree and I guess that's one of the reasons we started this you know blockchain for her program and I made this slogan that not lady first because lady first is a nice word is a polite way of saying things but it's more from a man's angle I don't think ladies need gentlemen or other people to tell them ladies first because they can be lady forward we can build our own door instead of having someone you know open the door for me so that's that's a change and shift of mindset um and and that experience actually explained a very underlying rationale for me to start blockchain for her and to be so um provocative um promoting that women can be as capable as men and we should just ignore the gender while in the working space.

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34:54Let's say you're talking to some of these women, but they're not really interested in crypto. I would say like the majority of the people still today, men and women, are crypto is not, I mean, you said before, crypto is sexy. When I talk to people about what we're trying to do, what I'm doing, et cetera, like we kind of have an image problem towards the outside world. What do you tell them? Why should people care about cryptocurrencies and the blockchain? I think there are lots of reasons that they should care about. First of all, I want to highlight there were people seeing Web3 and Web3 is an indication of Web2 being upgrading to more ownership, more decentralized.

35:45I think if you only look at blockchain and crypto from that application or technology involvement angle, you might be disappointed, especially in this cycle, because GameFi, SocialFi, DP, most of these sectors that's building on Web3 or application perspective kind of failed, kind of failed the industry, kind of failed their users. But if you look at blockchain from a TradFi versus TradFi Plus or TradFi upgrade kind of angle, you might be much more satisfied or even surprised. You see in this angle, BlackRock, Fidelity, all these largest asset management teams included Bitcoin and Ethereum as part of their ETF and portfolios for their users, that being the largest capital inflow into this industry in this cycle.

36:43You've also seen NYSE, NASDAQ announcing that they want to tokenize their U.S. stocks and build the platform for both settlement and trading on tokenized RWAs and U.S. stocks. You've already seen stablecoin passing, what, 200 billion, 300 billion kind of market cap, and it's so much used in cross-border transactions for both 2B and 2C scenarios. So if you look at these angles, you realize crypto and the blockchain is really revolutionizing how traditional finance world is working and revolutionizing our world. Now, OpenClaw is very popular. AI agents is a very hot topic. But again, if we think about AI agents' communication, they use stablecoin, USDC a lot.

37:40Maybe in Asia, especially like China, where Alipay and WeChat Pay is very dominating and everyone is very used to digitalize the payment. But in many other parts of the world, that's not the case. I think digital payment and stablecoin will work together in these kind of agents communication and agents payment settlement. So, looking at these different scenarios, you realize, again, blockchain is just so revolutionizing and help us make better financial decisions and bank the unbanked and broker the unbrokered. So I guess that's the promise of blockchain and I look about our industry's growth from that angle as well.

38:27And I think it's so important that people should at least know about it rather than, oh this is bullshitting i've only heard about ftx collapse and you guys are coming go users found or some crazy meme coins um i think that's part of the crypto world but that's definitely not the only part but if you look at something like ai i'm thinking about my girlfriend for example she's using gpt a lot for everything yeah it's very tangible and it's very cool it's amazing and I think most people who I mean people understand that right like how do I google but something much better and have conversation about anything the other day I had a conversation with the GPT about actually Hong Kong taxes like GPT was acting like a tax lawyer in Hong Kong so you can do anything can could be it can be a therapist can be anything crypto i understand i'm unbanking the banking the unbanked broker the unbrokered i think it's amazing but it's because i love investing right i understand how you need to invest if you want to build wealth all that stuff but the majority of the people on this planet do not save money do not invest money therefore or they probably don't care much.

39:55Do you think one day, because you said, this is an interesting part of crypto, but all the people who think about the Web3 and decentralized application are disappointed. Do you think that we will get to a point where we have something like a GPT that makes sense to everyone? Like a truly decentralized application that is not necessarily a financial use case? Or do you think that the future of crypto is actually upgrading finance, which in itself is a massive market, but it's not that interesting to the majority of the people. I would say blockchain's future is around upgrading the finance world, which, like you said, is a by itself multi-trillion business.

40:43but um whether this is same as ai or chat gpt or you know nano nano banana um open claw this kind of different chat box picture picture creation and agents kind of ai scenarios i would say it's very different because AI is still, AI is probably more tangible as you pointed out and blockchain is more around finance, which I don't think there's right around nor do I think they are competitors. They are working together and they are both the future. Part of AI is probably more of the future of softwares and then blockchain is more the future of finance. which you are a big part of as a CEO of BitGet.

41:42Explain BitGet to your seven-year-old son.

41:51Explain BitGet to my seven-year-old son. Okay, by the way, my son has Bitcoin. We just had our Chinese New Year and he had a lot of red packets. which is part of the Asian culture during the Lunar New Year to give out the kids. Some of my friends and our families gave him a lot of money. And he has a portfolio that has Bitcoin, has gold, silver, copper, as well as stocks in Hong Kong. So he's already an investor. So explaining this to him is probably slightly easier because I did tell him that I will help you buy those assets, many of them on Bigget. So Bigget is this marketplace where you can exchange things.

42:41You can exchange your money for the Bitcoin that you want. You can also exchange when you think Bitcoin price is high and you want to sell it. You can also exchange your Bitcoin for the money and then you can use the money to buy maybe the lego that you really want yeah so he he thinks it in that way and he knows what i'm working on and he he knows biget um by the way some videos for them i just showed it a open call biget has its own open call video so so my son was just holding the camera for me and shooting that video for me so he's actually involved in our business a lot But yeah, I guess to a general kid, we'll just explain it as a marketplace where you can exchange and trade things with your friends.

43:32So he understands that if he buys some Bitcoin now, he can probably buy more Lego later than if he just spends a... At least that's what I'm telling him. And I think he definitely bought in that story because he's more than half of his red packet money are in Bitcoin. Wow.

43:54Give me some numbers about BitGate business. People understand the size of the beast that you are leading. Sure. We have a daily trading volume of about 20 billion USD, 25 million users just on the exchange side because we also have a bigger wallet, which have another about 100 million user, non-KYC decentralized wallet users. But the biggest centralized exchange part of the users are all KYC'd, 25 million. We've already listed 600 cryptocurrencies, but we are also gradually delisting some which are not active, and of course include and list some new important ones. But other than cryptocurrency, we are actually very, very bullish on the fact that there will be more stablecoin supply and people will want to use stablecoins to trade, not just cryptocurrency but in general globally valuable asset classes including gold silver oil commodities forex tokenized stocks especially tokenized u.s stocks we've actually said more than 200 tokenized u.s stocks on our futures and 30 to 40 on our spot market you mentioned before that you have actually quite a lot of females as part of the bigot management team more than 50 percent more than 40 percent in our management team how did you pull this off we just ignored the gender honestly yeah we didn't really realize that we are doing that until about maybe two years ago when we did a did a count internally we realized oh management team wise they are actually quite genderly equal in terms of the ratio.

45:44And if you look at our highest, you know, CXO teams, I'm a CEO and a female. Our CPO, P for product, so she builds all the product. She's also a female. Our CCO, C for compliance, who is also based in Hong Kong, she is also a female. So there are lots of CXOs that are females. Other than them, our CTO is a male. Our CLO is a male. CFO is a male. But pretty much that's all the CMOs. But it's very genderly equal. If you just look at the highest executive team and then to the middle management team, we are very blind when we are recruiting for employees in terms of gender. But we're definitely not blind about what the results that they delivered in their previous company and they can continue to deliver at hours.

46:43Yeah, so just very blind about gender in general. You mentioned before when we talked about these investors that didn't want to invest in you in 2017, I think, because you were a woman saying, hey, women cannot be good entrepreneurs. Where do you think women are better than men in terms of business management practice? Definite communication and risk control. We actually did a research. We realized females did much better than males in long run for crypto investment. Maybe short run, males still did better. So I joke, you know, if there's a family, the wife should manage their family wealth because it just did better in the long run.

47:37And then in terms of communication, yeah, so because I, as a CEO, I do communicate externally and internally about a lot of things, about our strategy, about partnership, talk to my CPO on a daily basis on what we are building, how we can improve, talk to our CIO and CCO on legal and more compliance issues because we're actually getting lots of license around the world. But yeah, communication is a very big part of my daily work and I really enjoyed it. I definitely don't think that males are bad at communication. Look at yourself. You're so good at communication as well. But if you have to ask me to name a few trades, I think these are the two things come to my mind.

48:27But in general, I think we just don't really think one is better than the other or vice versa um i definitely agree that males are more in terms of strength and power just stronger than females in general how does that help for business exactly exactly i mean the security maybe when i need to move a table in our office i do call for some male colleagues to come guys yeah come and help oh this is so heavy guys come and help yeah but i guess in business we really don't think there's much difference the the risk management part like i mean it's it's actually documented that all these big blow-ups in crypto also outside it's basically men all the time most of the time i mean there was uh elizabeth holmes and a few others but like most of the time is men uh because they just take crazy risks because of ego most likely right i actually remember from maybe a couple of weeks ago i read this this guy online who was saying i think it was on twitter he was saying the classic thing it's exactly what you said before about investing he was saying i have a girlfriend and she started i'm in crypto she's not really in crypto but she started to listen to me so she she dca'd dollar cost average since 2019 every week or every month bitcoin and eith oh she's she's never she's never used twitter she's never she does she's not in the middle of this noise nothing and i'm here just spending my days on twitter and and and looking at all this drama and investing and trading etc and thought that i had some alpha exactly and she basically outperformed me massively yeah I think that's a classic thing I mean that sounds about right the classic thing is the dead people outperform everyone right yeah I think it's a Charles Schwab study dead people outperform everyone so yeah I think it just it just it says it all that's life yeah except being stronger and being able to help move the table to move the table table where do you think men are better than women in business management practice uh it's it's it's like the coins has two sides right if you want to take slightly more risk and you want to be more aggressive uh i think that's where we see men doing better than women um some markets we we actually divided the whole global market into different regions when it is a region um this sounds a little bit gender biased but but it seems that just like a very high level uh gut feeling that seems that when we want to more you know aggressively enter a market um those country managers seem more more of them seem to be men and when it's a market that we are we've already conquered and we're just like taking care of it, it's probably females doing a better job.

51:44So you send the man to war and then you say, now that you're almost dead, we replace you with a woman. Well, again, that's just godfilling. It's definitely, this empirical data is definitely not very accurate. It's just like something that will come to my mind, like gladiators, like you guys go and fight the war and and then women take care of the family and in the homeland but yeah definitely definitely not really trend accurate it's just empirical data quick one i want to thank our partners who help us make this show possible thank you treasure my favorite cold wallet to store my crypto and make sure i sleep well at night if you want to order a treasure wallet and sleep well at night too.

52:31You can use my promo code WSH10 to get a 10 % discount. Big thank you to Bitwise Asset Management for backing today's conversation. Bitwise is a crypto specialist asset manager with more than$15 billion in client assets across 30 plus crypto solutions, including ETFs, index funds, alpha strategies, staking, and more. However you like to invest in crypto, Bitwise has something for you. Thank you to our friends at SWE for supporting this show. SWE is a scalable layer one blockchain that's fast, secure, and affordable, built by previous Facebook developers, and that delivers the benefits of Web3 with the ease of Web2.

53:09To support this show, please check the sponsor links in the description down below. Earlier, we talked about KPIs. I asked you, how do you manage 2 ,200 people who are mostly working remotely and you said it's a kpi led company therefore if you don't reach your kpis you're out what are your kpis as a ceo of bid get uh i would come concluded in three things fight money fight people and fight strategy so what i mean by that is can you explain the fight part sorry find a find okay if i indeed find yeah um find money is not that important now uh but two three years ago when we were raising for the last round of money uh we we spend a lot of time talking to vcs so find money could be that and then uh find different ways to make money could be part of that as well.

54:15Find People is more about getting the new bloods, especially from the higher executive team to join our company. When we saw some bottleneck in certain departments, for example, last year, end of last year, we realized we are pretty strong on cryptocurrency as an exchange already, but we are lack of traditional financial experience. So I went out to spend a lot of time to talk to different candidates and even talk to my friends who can recommend people and recruited a few. Find strategy is more about me being part of the CXO's team and be able to communicate to our board of directors where we want to go, what we want to do, what's the next steps.

55:07UEX is a very important strategy we had since end of last year because we realized that only CEX and DEX or working only in crypto is not enough for our growth strategy anymore in 2025. Because altcoins, I say altcoins are dead. This sounds a bit crazy as an exchange CEO who offer a lot of altcoins. But we do think cryptocurrencies, our coins dominance is losing to Bitcoin, as well as Bitcoin, Ethereum, these large blue chip tokens. Our market is also becoming more competitive since there are ETFs where users can trade crypto, Bitcoin, Ethereum. And there are also DATs and brokers like Robinhood or in Hong Kong, Futo, Niu Niu, those kind of platforms which also provide services or access to cryptocurrencies trading.

56:13So our market is a little bit shrinking right now in 2025. And we can't be just, you know, I just want to do this. And this pie is even shrinking. when the pie is shrinking it doesn't really matter how much of the pie that you are getting from your competitors or your direct competitors so we were thinking how should we grow the pie so that's part of the very important things that i think on a daily basis and strategies and works that i do what do you do to grow the pie how do i want to grow a pie I mentioned earlier, so looking at this pie, you realize, okay, so we know all coins are shrinking.

56:57Cryptocurrencies market itself is getting more competitive. So build on this, what are some other things we know? What are some other trends that we can forecast? One trend is stablecoins are growing, right? Stablecoins is already a 300 billion market, and it should continue to grow with Genius Act through last year, with more organizations or governments recognizing stablecoins. Stablecoin builds is also passed in Hong Kong. So we know that for sure. And then we also know users want to like blockchain, still like blockchain, because blockchain as a technology is just a faster and more efficient way of settlement of cross-border transactions, payment of trading kind of settlement.

57:53So that's another thing we know. Blockchain technologies can still be used in many cases. And then the third thing we know is our users, no matter it's a crypto user or TradFi users, they will continue making capital investments. They will continue trading all sort of global asset classes. Although cryptocurrency or especially altcoins might shrink as a market, but gold is not. Silver is not. Tokenized U.S. stocks or U.S. stocks in general is still a very dominating market or even pre-IPO stocks. So we look at all these different assets that our users want to trade and see what are the current solution, can we tokenize them, who is the service provider on tokenizing, for example, US stocks, how can we partner with them.

58:49So since mid-last year, we started to talk to UndoX stocks, and we integrated both of them. We talked to BlackRock, Fidelity, Franklin Templeton on enabling their tokenized money market funds, Benji, Builder, etc., to provide to our users, to give them a decent 4 % TBO kind of return. And we integrated the CFD platforms to provide gold, silver. We listed the tethered gold, et cetera. So those are the things we know for sure. And these are the actions that we took in order to grow the pie. I understand the third part, right? because you said, hey, people still want to invest no matter what and therefore we're going to offer them a much wider investment range, which makes a lot of sense, especially we can do it 24-7 in crypto.

59:49People want to trade outside of market opening hours or in the weekends. How do you do something as an exchange for the first two categories you mentioned? we want to capitalize on stablecoin growth for example what can you do actually stablecoin part is more captured by bigger wallet bigger wallet right now um is offering card something like like this similar like cards or just like qr codes kind of scan that's more popular in southeast asia according to bigger wallets growth so in terms of bigget exchange part i would say the first two points are not exactly things that I'm capturing directly, but these are the foundations of us growing the third part.

1:00:41Because there are more people who want to, who will have stable coin compared with their fiat currency. And because they are still interested in technology of blockchain, since blockchain technology is just faster and cheaper. so when they are purchasing global assets they will just naturally trade on the tokenized version of them or use stable coin to do those kind of trading so i would say for big debt exchange the centralized exchange part one and two are the foundations for us to grow the third part you can also say those are assumptions but since we think it's not just assumption it's going to be facts and it's more and more trendy.

1:01:27So we want to capture that. How much of your own personal life do you run on stablecoin versus Hong Kong dollar or fiat currency? For me it's quite crazy. I actually just did a calculation yesterday using AI's help. I just give him the screenshot of my hard drive wallet of my big get account information of my for example HSBC bank information on my stocks holding here there on my gold and tokenized gold and tokenized the silver coin etc here and there so I just send all this information to my AI and ask it to calculate. Seems that 70 % of my portfolio are in crypto. And then in my crypto portfolio, slightly less than half right now are in Bitcoin.

1:02:25Less than one person are in Ethereum. You can see I'm much of a Bitcoin maxi than an Ethereum maxi. And then I still have some stable coins parked there to wait for opportunities to buy. Also have some tokenized gold, some tokenized NVIDIA, US stocks and some BGB, which is our platform token. Yeah, so that's probably what my portfolios look like. I also have some Hong Kong stocks and US stocks. What about daily life payments? Pay for my coffee, pay for my flat or my house, pay for flights. Today, I use, it's actually depending on where I am. If I'm in Hong Kong, I seem to use Hong Kong dollar more for my HSBC account.

1:03:16But if I'm traveling around the world, I tend to use more cryptocurrency because it's just fluid. And I have three different cryptocurrency denominated cards, both with Visa and MasterCard. and I can use all of them while traveling around the world. Yeah, so very, very easy to use. What's the end game for BitGet? End game. It's hard to imagine the end game because I don't know what the end may look like or 10 years down the street this industry look like. But I can give an estimate of maybe three to five years, which in my opinion it's a foreseeable future 10 years is just too far away so in three to five years my our end game might be building this exchange for people to use stable coin to trade global globally universally important and valuable assets many of them that we mentioned earlier stocks cryptocurrencies forex commodities etc and then I hope three years later we can also be listed maybe NYSE or NASDAQ for more you know just build a global brand better that's why I also getting more license hopefully we can get to Vara very soon because that was supposed to get down in Q1, but because of the war, maybe delay to Q2, Vara, Mika, even the US strategy that we're thinking maybe to enter the US market end of this year or next year.

1:05:06So one of your goals is to list BitGet, one of your personal goals to list BitGet in the US. In three years time. By the way, it's not just personal goals. It's a company's goal. We are We're also right now deciding on how to incentivize our employees to work better towards that goal by giving out some vesting kind of equity plan. It's not finalized and announced yet, but we want to make sure about maybe one third of our employees together with all the management team can have some vested stocks so that we can build towards this future together. before you said you think that 99 of the people are not probably not made for entrepreneurship which sounds pretty realistic but i read maybe it's wrong that you believe that anyone can become a ceo why i don't know what's the occasion i said that though did you say that i'm not sure fair enough i'm not sure okay because because i think i think it's it depends on the context or how do you define ceo um i sometimes say i'm also ceo of my family because i do manage my my my family in the same way that i manage a company like i get my parents As a single mother, you can imagine I need to work and I need to take care of a young kid.

1:06:43So I get my family, especially my parents, to come and help. But then you have your parents, you have your nanny, you have your kid. They also speak different languages. Like my nanny is from Philippines and she can only speak English. So I needed to get them all work together. My parents, of course, sometimes have conflicts with me. Like when I force my kid to do too much reading, they were like, oh, he's young. He needs to sleep. He shouldn't work too hard. It's bad for his eyes. And I needed to, you know, fight and set a framework that we can work together. Yeah, so those are the cases that I think I also seem like a CEO at my home.

1:07:25So back to your question, if we define CEO just like that, like a project manager, like you need to get everyone to work together, I think I agree that everyone can be a CEO. But if we're talking about, you know, really driving huge difference, navigate this ship in the sea that has a lot of waves and thunderstorm, I don't think everyone can be a CEO. Because it's just hard. And it challenges human nature in a sense that if you look at many funders, you realize, number one, they need to be really, really calm. when there are thunderstorms. And number two, they really need to sacrifice a lot of their personal life.

1:08:16For example, I don't have much privacy. I can be walking on the street and be recognized. So I feel actually very, very uncomfortable about that. And I don't post any pictures of my son's face just to protect him. I don't want him to be kidnapped because I know there were hackers targeted, my company and myself. and it's just crazy the kind of personal life that you may lose as a founder or CEO and then thirdly it's just hard to make those decisions like for example when we were facing this shrinking pie how can we think of a pie that is growing that result that I just shared is not there on day one.

1:09:03We spend a lot of time talking to our employees, looking at what's happening in the industry, talking to our partners, talking to regulators, and understand, okay, this is a direction we should move forward to. So those are the things that I think is quite hard, being a founder or a CEO of a company that probably not everyone is fit for. you're a single mom ceo of a 2200 person company that operates 24 7 in crypto how do you do that just do it just do it like like the nike slogan um is it is it hard or is it um requires you to sacrifice some personal life definitely but is it undoable i don't think so i think i think we just we just came here um where where i am or where big it is today along the way by thinking of it as running a marathon yeah i talked about running a marathon a lot because i do think as running exchange is more of analogy to running a marathon rather than running a sprint.

1:10:20There are many exchanges who came out faster and earlier than we did. If you think about, for example, FTX, that was a company who probably were considered number two in the industry that came very fast. And SBF is also very young, another talented MIT grad. it's just we don't really think running exchange should be like them who just go very fast and then fail immediately for us to build a stronger foundation and pace ourselves in different market scenarios and just do step one step by one step try to get your daily work done properly and efficiently is our goal. So running a marathon, and I've run this marathon for four years, I think I can run for another four years and bring us to a listed company.

1:11:22How has BitGet evolved since you joined in 2022? It evolved a lot. If we just look at some direct numbers, we were a maybe top 15 exchange when I joined BitGet. Now we are top five. How do you define top five? If you look at CoinGecko, CoinMarketCap kind of ranking, that's typically our ranking on spot market and derivatives market exchanges. And then we only had 150 employees when I joined the company. We were running on Telegram at that time. People use Telegram to communicate with each other internally until I came in and we looked at, you know, how, first of all, a telegram can be easily hacked and inefficient, and then we became more global.

1:12:15Actually, 2022 was also the year we started to globalize. We were a master of an East Asian-based exchange before 2022. So people need to work across different time zones because we have a global team now. Just in terms of the time zone difference, it's hard to coordinate on telegram so we shifted to lark which is built by bydance in 2022 interesting it was built by bydance lark is built because i know bybit was using that i don't know if they still are i i think they probably are and many exchanges and many crypto firms even vcs etc are working on lark or feishu feishu is the lark chinese version of lark but basically Lark is a much better tool when you can coordinate things, you can write documents together.

1:13:11Now we also build AI agents for Lark and for Telegram. So the way Bigget evolves is just very different from four years ago.

1:13:24What's one thing that you're holding on to, but you know you should let go of?

1:13:35I don't think I'm that much holding on to that anymore but I do think I was very much holding on to the fact that my parents divorced and I also divorced so it feels like failure marriage is part of this family's curse and until a friend pointed out that Gracie you are 30 plus and you are a very capable and successful woman you are not that 11 year old girl whose parents just divorced and you needed to cook instant noodle for yourself when none of your parents were around and and that was just like a drowning girl you're not that drowning girl anymore you have a very good life that you don't need to um sympathize yourself for so that i think that's a very important moment for me to realize i don't need to hold to that history whether my parents divorced or i divorced it doesn't really matter i spent some good time with my ex-husband when we were together we divorced we still have a child together i can date other people now and you know this single life just feels awesome so that was probably something that i held held down to a lot previously but not anymore that's like personal part if how do you how do you think about your son and what you're gonna tell him or teach him so he doesn't reproduce uh or so he's less likely to reproduce the what happened to your parents and to you The failure marriage curse.

1:15:18So I divorced when he was about three years old. And even I remember during that divorce time, I actually bought, there are three like child's book that's tailored to his age, which is like writing, mainly drawing with some little words. That's about divorce. so at his year of three i've already read him a few books about about unworking marriage or divorce like for example this this book called mom's house and dad's house something like that so i communicate about my divorce with him very directly since since then um whether i think this is a curse that I want him to not reproduce or not experience again I probably don't think about it that way yeah I probably don't really think um divorce is a failure or is something that he should try to avoid I just think it's an experience it's an experience for myself it's an experience for my son when he grow up grow old and he met someone that he wants to spend time with um or even that did not work like he married and then they divorced i i just don't think it's a it's a failure i think those are great experiences that he should experience or um or should whatever just it's just an experience so um yeah so i guess that's how i view this yeah i'm not trying to set him um apart from it or try to avoid that yeah i think he should have his own life what does the voice in your head tell you every morning when you wake up and every evening when you go to sleep um definitely um what are some decisions that we need to make uh so for example now nowadays is what I'm thinking a lot is around the growth of AI and how that may challenge our line of work.

1:17:41Another thing that I'm also thinking is right now we're building this UEX, Universal Exchange. We've done integrating those assets on our platform. But to me, it feels like only from zero to one. We've had this platform, this assets class now, but it doesn't mean they are perfect. For example, liquidity need to be solved on tokenized U.S. stocks. 24-7 is a sexy word to offer for non-crypto assets, but during the weekend, the liquidity is quite low. How can we improve on that? Then tokenized U.S. stocks, for example, there were original issues around the mechanism where, for example, when there is a dividend distributed from the underlying stocks.

1:18:28How can that dividend, because for example, like stocks and undo, they don't issue the dividend directly to their users and to our users, like their distributors in this example. So they just use the underlying SPV to purchase the dividends and reflect the price directly so that users are exposed to the commercial growth, financial growth, but they didn't receive the dividend directly. They only receive the dividend when they sell off their tokenized stocks. But that one have an issue, which is the tokenized stocks versus the underlying stocks, the price will deviate, will de-pack gradually. It's not a big issue now.

1:19:15It will be a bigger issue when the price become more and more different. so we are thinking about these kind of very subtle things on how to improve how to get from we've passed from zero to one how do we get from one to ten to offer our users a better product and better service yeah so ai and this uex one to ten kind of things are what keep me awake at night and maybe across the day we have a lot of our conversations Business, business, business. Definitely personal life too. Like who should I date? Is this a good guy? Well, he treated my son well. Definitely a little bit on personal life too, but probably more business.

1:20:05Tell me one thing that you learned in the last 10 years that the people who are watching this can take with them for the next 10 years of their life. A few things. Number one, to young people who just came out to workplace, I want to say you are not paid by how hard you work, but by how hard you are replaced. So think about that e-replacement and what's your unique value. Definitely more important when AI can replace a lot of things. So that's one thing. A second thing is in terms of the future of working, people really need to consider how to work with AI. I think those who cannot work with AI, by the way, we just announced internally to our company that everyone needs to use AI very, very frequently.

1:21:06And we will set up OKR or KPI to measure how you work with AI. Like if I'm interviewing someone, I ask you what kind of AI tool you're using, and that person only says, oh, I use Dipsick or ChatGPT. I'm like, that's a failure. Because you need to at least know, you know, Nano Banana, OpenClaw, and all sort of AI tools that get you different things. Dipsick and Gemini and ChatGPT are only the chat box, which can get you to do a lot of things already, but still limited. you should have experienced many different AI tools. So that was our point. And yeah, we announced that we want everyone to try that.

1:21:49We also made OpenClaw, our BigGet version of OpenClaw, which we call GetClaw, free to everyone in our company to use Telegram and Lark. And so basically anyone who cannot work with AI in the future will be eliminated by BigGet. But they are not eliminated by our company. They are eliminated by the trend, by the future, by the world. So that's the second thing I would suggest people to think about how their work and their line of business can coexist with AI. And the third thing in terms of investment advice, I would say the upcoming futures will be more and more chaotic. If you look at the geopolitical tensions right now happening in Middle East and around the world, some potential in Asia as well, just geopolitical tensions everywhere, wars everywhere.

1:22:54And also governments are continually printing money, every single government. M2 supply is going up and up. so in this kind of environment money will be less valuable in the future and what are some asset classes that can be fighting against this trend so that's why I'm quite bullish gold, silver copper this kind of commodity together with bitcoin I'm not buying a lot of US stocks nowadays other than holding maybe some of my current NVIDIA, etc. So that is basically the future that I think is going to happen. And my investment decisions are definitely based on this narrative or this trend. But I guess for anyone, they should consider wealth management.

1:23:54They should consider adding Bitcoin as part of their portfolio if they haven't done so. And they should do that through BitGet? Yeah. Obviously. I don't think BitGet is the only platform though. But yeah, as we mentioned, there are ETFs, brokers, exchanges, you can trade. Yeah, so those are the three different aspects of advice to young kids or young working adults, to AI and this trend of the future in terms of technology and to investment decisions. Thank you so much, Gracie, for doing that. Thank you. That was amazing. Thank you for inspiring a lot of people and hopefully helping bring more female in this industry.

1:24:41And thank you for also helping our podcast get a little bit of a better male to female ratio. It's pretty catastrophic for now, I have to be honest. Yeah, thank you for having me. That was awesome. Thank you. As you probably know by now, I host some of the biggest names in Bitcoin and crypto on my podcast. But a lot of the best stuff never makes it on air. The Shift newsletter is where I share that raw behind the scene alpha, the insights, stories, and lessons straight from my guests that you won't hear anywhere else. If you want the real insight take on Bitcoin and crypto, join my newsletter, The Shift, in the description down below.

1:25:28Crowd

From the publisher

Gracy Chen went from a divorced single mom to CEO of Bitget, a top 5 crypto exchange doing $20B in daily volume with 25 million users. 


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Follow Gracy Chen

• Twitter: https://x.com/GracyBitget

• Twitter: https://x.com/bitget

• Website: https://linktr.ee/bitgetofficials

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DISCLAIMER

The info contained herein is for informational purposes only. Nothing herein shall be construed to be financial, legal, or tax advice. The content of this video is solely the opinions of the speakers who are not a licensed financial advisor or registered investment advisor. Trading cryptocurrencies poses considerable risk of loss. The speakers do not guarantee any particular outcome.

0:00 Introduction

1:34 Please Subscribe

2:00 The Only Bad Experience With When Shift Happens

3:47 Gracy’s T-Shirt & Where It Came From

4:37 How Do We Motivate More Women To Join The Crypto Space

6:13 Bitget’s Overall Work Environment Explained

7:06 How Gracy Manages 2,200 Remote Workers

10:09 Partnerships: @JupiterExchange @KASTxyz

10:50 Who Is Gracy Chen?

13:04 Where Does Gracy’s Fire In The Belly Come From?

15:01 Why Is It Necessary To Go To The Best Schools 

22:23 Why Gracy Left Acumulus?

23:45 The Hardest Part About Building A Business

28:52 Partnerships: @Ethena @sumsub

41:36 What Is Bitget, Explained Simply?

43:55 Gracy’s Breakdown Of Bitget’s Numbers

45:09 How Bitget Got Over 40% Of Its Management Team To Be Female

46:48 Where Women Excel In Terms Of Business Management Practice

50:45 Where Do Men Excel In Business Management Practice

52:20 Partnerships: @Trezor @BitwiseInvest @SuiNetwork

53:17 What Are Gracy’s KPIs As The CEO Of Bitget?

56:45 How Bitget Is Growing The Pie To Continue Expanding

1:03:40 What’s The Endgame For Bitget?

1:05:49 Why Can Anyone Become A CEO?

1:09:28 Running A 2,200 Employee Company While Taking Care Of A Kid, How?

1:11:22 How Has Bitget Evolved Since Gracy Joined In 2022

1:17:12 What The Voice In Gracy’s Head Tells Her In The Morning & Evening

1:20:05 One Thing Gracy’s Learned That You Can Take With You 

1:24:31 Closing Thoughts


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E166: Bitget CEO From Divorced Single Mom to Running a $20B/Day Crypto ExchangeWhen Shift Happens Podcast · 1 h 26 min
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