How a Motorcycle Crash Led to 6.5 Million Theraguns Sold

16 Jun 2026 · 49 min · 19 chapters

Ask about this episode

Ask anything about it. ChatGPT or Claude reads this page and answers with the times it was said.

Connect VO and ask about every podcast you hear, including the moments you saved. Add to ChatGPT · Add to Claude

In short

Dr. Jason Wersland explains how Therabody/Theragun grew from a homemade recovery tool into a global recovery brand, driven by nervous-system science, relentless iteration, and strategic partnerships.

Guest backgrounds

Jason Wersland is a chiropractor and the founder behind Therabody’s percussive recovery devices. The episode also references Ben Nazarian (CEO who joined in 2016) and early athlete/physio collaborators, including Paralympians and NFL players.

Key claims

A 2007 bike crash caused long-term neck and arm injury; he built an early vibrating prototype after noticing vibration reduced his pain. He attributes pain relief to “pain gate theory” (fast sensory input to the brain) and “accommodation” (nervous system distraction). He says the product’s mission is healing via protocols, not just chasing pain.

Notable examples

His first prototype was a Makita jigsaw wrapped with towels/electrical tape; he first demonstrated it to a bus-collision patient. He faced resistance at UCLA and Indian Wells, sometimes being forced to treat athletes outside. Theragun reached consumer market in 2016; it later expanded into Therabody products like foam rollers and cupping, with FDA/510(k) claim compliance.

Written by AI. May contain mistakes. Listen to the episode to check what was said.

Chapters

Tap a time to open that second in VO

The Accident That Sparked an Idea

0:42 to 4:10

Dr. Wersland shares his life-changing motorcycle accident and its aftermath.

“As they say in the biz, thank you for being here.”

From Injury to Innovation

4:10 to 7:50

Dr. Wersland describes his journey from pain to creating the first Theragun.

“And also the irony of you being in school to be a chiropractor, a healthcare professional, but then you not seeking medical care is like, there's something poetic in that.”

The First Theragun and Its Impact

7:50 to 10:10

Dr. Wersland discusses the development of the first Theragun and its effect on his recovery.

“accommodate to so that it distracts the pain?”

Realizing the Potential

10:10 to 12:30

Dr. Wersland reflects on the shift from personal use to considering the broader impact of his invention.

“You're also a healthcare professional yourself.”

Iterating and Gaining Acceptance

12:30 to 14:00

Dr. Wersland shares the challenges and iterations that led to athlete endorsements and recognition.

“Like I realized like, oh, I got to figure this out.”

Early Development and Feedback

14:00 to 16:34

Learn about the early stages of developing the Therabody tool and the importance of feedback from professionals.

“And I'd get it into therapists' hands and I'd get feedback from them and I'd take that and I'd do something different.”

Challenges of Acceptance

16:34 to 18:50

Discover the challenges faced when introducing new methods and products in traditional sports settings.

“You were also the first entrant into a category that previously had not existed, which means there's a ton of white space, right?”

Finding a Reliable Partner

18:50 to 21:41

Explore how the founder found the right CEO to trust and grow the business.

“2016 is when Theragun first makes its way to the consumer market.”

The Importance of Character in Business

21:41 to 25:10

Understand the significance of character and compatibility when choosing business partners.

“You know, we sat down in a room and he was like, tell me about this thing.”

The Rise of Therabody

25:10 to 27:11

Hear about the success of Therabody and its recognition in the market.

“No, because I think you can find people that are like that.”
Show all 19 chapters

Evolving Product Development

27:11 to 28:00

Learn about the changes in product development and scaling strategies as the company grows.

“You spent eight years before like the first consumer facing version of the Theragun came out.”

The Connection to Mission and Healing

28:00 to 31:49

Explore how personal connections and testimonials reinforce the mission of Therabody.

“understand we're integrating science and protocols into something that really helps people So it's all of that.”

Product Expansion Insights

31:50 to 33:38

Learn about the strategic approach to expanding Therabody's product line based on customer feedback.

“creating this like really powerful hero product.”

Ensuring Product Safety and Efficacy

33:39 to 35:58

Understand the legal and scientific considerations in product development at Therabody.

“When you also have a product that has some like real, we're a two Theragun family at home.”

Navigating Challenges in Product Development

35:59 to 38:19

Discover the iterative process of product development, including challenges and pivots.

“And then we take that back and we try to scale that.”

The Entrepreneurial Mindset of Delusion

38:20 to 42:04

Examine how maintaining a degree of delusion can drive entrepreneurial success.

“So it wasn't as, it wasn't as hard as it sounds because we knew people that knew people and we'd done a lot in the UK with premier leagues and a lot of those people know each other.”

Navigating the Challenges of Success

42:04 to 45:52

Learn how to manage the pressures of success and prioritize mental well-being.

“I've had days where I'm like, I can't do this anymore.”

Embracing the Hard Choices in Business

45:52 to 47:28

Understand the importance of making tough decisions as a founder.

“Do you have any advice for founders out there in terms of titrating and acclimating to success so that they don't end up just knocking themselves back down to the starting point?”

The Hardest Thing is Often the Right Thing

47:28 to 48:08

Discover the insight that the hardest choices lead to significant growth.

“So I think anyone that's in business that wants to be a founder, it's not easy.”
Hear the part that matters, and keep it.Open this episode in VO. Double tap your headphones to save a moment as you listen.
Get VO free

Transcript

Automatic transcript. May contain errors.

0:00People are going to line up to give you money if you have a great idea. I know that from experience. Dr. Jason Wersland's story started with an injury and turned into a global phenomenon, selling over six and a half million Theraguns and becoming the number one brand in the category. You don't get to walk into Real Madrid's training room if you're not legit. Behind each viral product launch, celebrity partnerships, and staggering numbers are real sacrifices and relentless resilience. We're integrating science and protocols into something that really helps people. Man, I'm starting to get emotional when I think about it because it's like, that's our goal.

0:36Today, we're pulling back the curtain on the mental game, lessons learned, and what it really takes to lead a category to finding company. Jason, Dr. J. Hi. As they say in the biz, thank you for being here. Thanks. I want to go back in time. At the root of Therabody is a very personal story for you. Can you tell me a little bit about the accident in 2007 that sparked this whole thing? I lived in Venice at the time, and my school was in Hollywood. And so every morning— It's your chiropractic school. Chiropractic school, yeah. And every morning I would get up and zip up the 10 and the 110 and then the 101 and get over to my school over in Hollywood.

1:13And this morning it was cold, and I typically wasn't, but it was an October morning in L.A. Went out to my bike, started my bike, and I realized, like, it feels a little cold. I never wear my Kevlar gloves or my jacket or anything because it's always so hot. But that morning, it was chilly. And I only tell this to you because it's these little details that were so important at the time. But I didn't wear them because I had to get off my bike and go do things. And I'd have to take everything off and put it in a bag and then carry the bag with me and my helmet. And it was just too much. Right? So I'm like, should I?

1:51Yeah, it's cold. I don't want to be freezing. So I went in and grabbed it, put it all on, and took off on my bike. And I was splitting traffic. Right with the 10 and the 110 split. And a delivery truck was kind of hiding stuff in front of me. And they let a car through, and it just came out of nowhere. And I T-boned the side of this Volkswagen going about 50 miles an hour, 55 miles an hour. and I had a you know I woke up on the freeway it's unconscious and I realized I was unconscious I kind of started coming to and I just instinctively sat up and grabbed my helmet and it's kind of like to grab my head and I could feel my helmet was broken and I was like oh wow I must have hit something really hard stood up and kind of looked around I cut my arm open and it was bleeding I could feel it in the jacket and the blood running into my hands and I got up and pushed my bike off the side and the ambulance came.

2:44It was just, it was, you know, like typical. I didn't have insurance. Oh no. And when the ambulance pulled up, I was like, I'm not getting in that ambulance. So I talked to the tow truck driver into giving me a ride to school because it was on the way. But as we started driving, he radios ahead to dispatch and says, I have this, the driver in my car. And they're like, get him out of the car. It's illegal for him to be there. And so they, he dumps me out on figure O on ninth. And I had to get to school for a test. I ran to the nearest hotel. I had$84 in my account and I pulled out 20 from the ATM thinking that that would get me to school in a taxi.

3:25So I jump in this taxi, get on the 110, anyone that knows the 110 and where it turns into 101, it's just like we're crawling and I'm watching this, the timer tick, you know, like it's going up and up and we're get just to my off ramp, which is Vermont and the one-on-one and it clicks to 20. And I said, excuse me, sir. I, all I have is a 20. He's like, get out of my car. Somebody's kicked me out of the car. So I had to walk all the way around. I ended up jumping a fence to get to my school. It was a whole thing. Anyway, I ended up having to get stitches in my arm that day. And I had a nine millimeter disc bulge in my neck from hitting that car.

4:04And that's really what triggered all of this that we're here for. Thank you for taking us into the texture of that story, because it really does paint a picture. And also the irony of you being in school to be a chiropractor, a healthcare professional, but then you not seeking medical care is like, there's something poetic in that. Yeah. This kicked off a long journey of recovery and debilitating pain for you. How did you start tinkering around with putting something together, some kind of mechanism that could potentially help you? Shortly after that. So my accident was in October of 2007. And by December of that year, the inflammation and everything had gotten so bad.

4:53I was actually flying back from Utah. the first week of January after having been in Utah with my family and my kids and stuff. And my brother's a chiropractor, so I got treated every day. And I was really trying to be careful with it and stuff. But I fell asleep on the airplane coming back from Utah in early January. And I had my head dropped when I fell asleep. The plane landed and it woke me up. And I started to sit up and it was like someone was stabbing me in the neck. I couldn't even move. I started sweating and everyone had to get off the airplane and they brought the wheelchair in and put me in those like wheelchairs.

5:31I somehow got home and I realized that I was a patient and I'd never been a patient, but I treated a lot of patients. So suddenly I realized like from a patient's perspective, wow, this is real. Like I'm, what am I gonna do? So, you know, you talked about, denying healthcare at the ambulance. But I started thinking like, who can I call? Where can I go? What would I do? That sort of triggered this idea of like, wait a minute, I'm dependent on someone else's time to treat me, but I know what I need. So why do I have to wait for someone? And that didn't make sense to me. And so I just sat with that for a while.

6:18I'm like, so you're telling me I'm just going to go home and sit at my house and ice it? Like what? Let's not, and I knew what I needed. I needed warmth. I needed a massage. I needed something to just soothe the muscles. So I'm sitting in my practice one day, waiting for my business partner, my chiropractor buddy to treat me. And I'm sitting next to a vibrating table. I'm in an extra room waiting for him. And we had a vibrating table where we do traction on the table. Vibration makes your body relax, basically. So you can't splint or guard. So you put someone in, you're gonna do traction on their low back or their neck.

6:51and you flip the switch on and it starts to vibrate and they relax and the machine senses that and it does what it does. So as I'm looking at the table, I was like, I wonder if that'll help my shoulder. So I just reached down and flipped it on and I rested my arm on the table and the pain went away. And I was like, oh, I mean, even talking about right now, I almost get goosebumps because it was like, it went away. And I'm like, oh, 30 seconds later, it came back. And I was like, wait a minute, how did I do that? So we have a thing called accommodation. You have earrings and a ring and stuff. Our body's not aware of those things because they're not important.

7:29They're not threatening. And you and I are talking right now. So your nervous system is really focused on what we're doing. It's not focused on those other things. That's called accommodation. And I knew that. I knew what that was. So I realized, oh, I'm accommodating to this. How can I not accommodate to that? So that was the answer. You said, what made me start tinkering? That was it. How can I find something that my body cannot accommodate to so that it distracts the pain? Pain travels to the brain at about 50 miles an hour. And when I put something on my skin, hot, cold, pokey, texture, whatever, that information travels to my brain at almost 300 miles an hour.

8:09It's called the pain gate theory. So I, all of these things are now starting to come to me and I'm thinking, wait, I need something to take care of myself. So I was sitting in my house one morning and three o 'clock in the morning. And I was like trying to solve this problem. Vibration never leaves the body. It stays connected to the body. And so I'm thinking, well, how can I have something like come off and on the body? And I was like, oh, I can make something. So I just went to the garage and I grabbed a jigsaw and I brought it in. I sat down and I made the first there again and I figured it out.

8:40What was that first version made of? It was a Makita jigsaw. I still have a photo of it. I can show you. I took a long blade and I kind of rolled the blade up with the pliers. I wrapped it with a dish towel and then I wrapped the dish towel with some electrical tape. That's all I had. And I just tested it out and it was amazing. So I just kept doing it. And as long as I had it on my body, I thought I'd have to have it near the pain, but then understanding the nervous system and stuff, I could have it anywhere. And the fact that it was electrical tape and it was kind of sharp edges, it wasn't smooth, that was hitting my skin.

9:18And it was stimulating my nervous system in a way that it was taking the pain away. And I never accommodated. So I'm like, how has no one thought of this? This is amazing. I still remember thinking, I can't be the first one that thought of this. And sure enough, when I started asking around, people didn't know what it was. And so I made that first one. And I think probably the next most important thing about that is I got myself better. I had a goal to get myself better. And I knew what this thing did. And I kept myself, this is part of our brand as well, is I kept myself out of pain between my treatments so that when I was getting treated, we were treating the injury.

9:59We weren't treating pain. A lot of times you're after the pain, you chase the pain, but you're not actually helping the body heal. So that was the process that I went through. You solve this problem that is fueled by a deep personal need. You're also a healthcare professional yourself. You're a chiropractor. Do you immediately think to yourself, oh, I got to start using this modality on my patients? Great question. No, I didn't. Because I thought, this is a Makita jigsaw. I'm a chiropractor. That's already kind of weird. So if I'm like, hey, come in here. I'm going to pull this Makita out and use it on you.

10:37I thought, I'll find something like this. There has to be something in the market and I'll just buy one of those and I'll use that on my patients. But as I was asking around different medical sales reps, different people in the business, and they had no idea what I was talking about. So that's when I started thinking like, wait a minute, patient came in one day, my secretary handed me his paperwork and I was going through his paperwork. And it was the first time that I'd run into someone who was so similar to my situation that I really started feeling for this guy. And I thought, man, do I want to bring that in?

11:13And I was like, okay, I can't wait anymore. Like I got to show this. So I had him come back the next day. We took his x-rays and everything. I had him come back the next day. And I sat him down and I turned this thing on and I showed him what it did. And he just melted. and I remember feeling that way I said dude listen I'm gonna I'm gonna show you how to use this because there's no way I'm gonna get you better in 12 visits which is what his insurance would allow for but I think I can keep you out of pain so that when you do come back we can actually really do some make some progress on on healing your injury because he had this similar thing he was a bus driver and did a head-on bus collision and went into the other bus and it was a mess So that was the first time that I actually used it on someone else.

11:57I never let him take it. I didn't want to have it in my practice. And at the end of his care, we had a moment. And you get close to patients. He just challenged me. He's like, I know you've been wondering what to do with this, but you need to take this. You need to figure this out because it saved our lives. Was that the moment for you that you realized, okay, this is not just a personal cure. This is not just a modality that I might use in my own practice. this is a business? Not a business. That's a great question. I didn't see it as a business. I saw it as a journey. Like I realized like, oh, I got to figure this out.

12:36And I didn't even know how to talk about it yet. Like I didn't know what it was doing. I wasn't able to describe scientifically and technically what it was doing. You just knew that it worked. I just knew that it worked. And I was, when he said I have to figure it out, I was like, okay, I got to figure this out. And so the first few steps was, what's it doing? You know, why is it working the way it works on the nervous system? And once I got that piece, then I was like, okay, now I got to make something that I can deliver that with that doesn't look like a Makita jigsaw, you know? What is a Makita jigsaw?

13:09It's a, Makita is a brand. It's like DeWalt or, you know, Snap-on or just a tool brand. And it's a jigsaw. Like it, you know, has a blade and dials and - So it looked terrifying. Oh, yeah. Yeah. Yeah. But it's just what I had and ended up being that's the piece. That's the tool I used. You realize that there are some legs to this thing. You dig into the understanding of what it's doing for your nervous system. We'll talk more about the nervous system a little bit later. My favorite topic of all time. But what happens next? Like, you know, now it's like a sort of legendary story of you making these inroads with these famous athletes.

13:45Yeah. How did you get there? You're a guy showing up with a kind of terrifying looking piece of tech. How are you getting people at the top of their game to take a chance on you? Yeah. Well, that didn't happen overnight, for sure. Clearly. Like from 2008 to 2016, I made five different versions over that time period, just iterating and changing and tweaking. And I'd get it into therapists' hands and I'd get feedback from them and I'd take that and I'd do something different. And the goal all along was I wanted to be able to give it to someone and have them have an experience without me. because a lot of what I realized was me plus the gun provided this experience and they were associating me with that experience and I wanted people to recognize you can do this on your own like this isn't that's why that's how I discovered it was I do it on myself I wasn't having someone else treat me that sort of helped me understand like okay how can I get this into the hands of people that know how to use it and help me talk about it so I was with my cousin in Norway just last week and we were talking about this.

14:53I realized there was this pattern that I went through and it was one-to-one a lot. It was me with an athlete, me with a physio, me with a trainer, me with someone. And it was this really intense, like, you know, what is this? And tell me what this is. And then it became one-to-many. So suddenly now I'm standing in front of a group of therapists or a group of athletes, or then it slowly became many-to-many. So now we have trainers in Rome and Serbia. And like, I could give you all the different places. They have people out there doing that. So it was my goal to get one-to-one, one-to-many, many-to-many.

15:32And in order to do that, I've got to get this in the hands of people that can use it. Rinaldo. So who's the most famous person in the world? Rinaldo. Okay, well, we ended up getting Rinaldo, but it didn't happen overnight. It's because we had the right tech with the right science, with the right protocols to get me into these spaces that are vetted. You don't get to walk into Real Madrid's training room if you're not legit. So by that time, I'd had all the science, enough. Then I had enough of the product, the pricing was right. And that was the very early days with our G1. So it was a journey.

16:08The 10 ,000 hour rule for sure did the 10 ,000 hour rule. I treated everyone everywhere as much as I could and gathered as much information about what it was doing to the body to validate some of the claims that I was making. And then, you know, we sort of kept developing from there. You can't replace the value of that one-to-one connection and that one-to-one feedback, especially in the early days. You were also the first entrant into a category that previously had not existed, which means there's a ton of white space, right? There's a ton of opportunity there to exploit. But it also means that, like, you have to do a lot of convincing of people.

16:50And it's bound to have its tractors, right? Like, what were some moments in the early days where you felt like, oof, I might be pushing into territory that people aren't really comfortable with yet? I was at the UCLA track working with some Paralympians for the Brazil Olympics. And the U.S. track team was there. and a couple of the U.S. track players would come over to my table. I'd start treating them. Their coach came over and said, what are you doing? What is that? And I sort of described it to him, and he said, yeah, I don't want my people over here. I don't want my – don't treat any of our athletes.

17:28And I was like, what? I just couldn't understand. Like, what are you talking about? I'm working on – yeah, but those – they need it. The Paralympians need it. There's a Blake, a guy who has a double amputee. He doesn't have lower legs, and he sprints on his prosthetics. So I'm working on him. And he's like, yeah, you can work on those guys, but don't work on my athletes. Those moments were tough because I'm like, what are they not seeing? You know, I just got, I was at Indian Wells this weekend and I was walking around the grounds. I was having this memory of working with an athlete and we were in the training room and the training room was like a big room and it was separated by curtains.

18:06So it wasn't walls, super quiet. And you could hear people whispering and tennis is a really interesting space. when it comes to that kind of stuff. Like they don't want anyone seeing what's going on. You know, the curtain's shut. And if someone's working on their knee or their elbow or their shoulder or their back, whatever, they don't want anyone seeing that. So I shut the curtain and I grabbed my two Theraguns and I turned them on in this room. And it was like, I was jackhammering cement. It was like, da-da-da-da-da. This guy came over and said, what, ripped the curtain open. He said, what are you doing?

18:33And I was standing there with my two Theraguns. He goes, you can't do that in here. You got to go outside. So I'm like standing there trying to talk to this athlete. I'm like, well, can you come outside? and I'll put my table out there. So we had to go out in the parking lot, put my table up, treat them out in the parking lot. Oh my God. I know. The road to success. Yeah. 2016 is when Theragun first makes its way to the consumer market. It's also when your still current CEO, Ben Nazarian, joined, right? As CEO. This was your baby. As you've just told us, you had already spent years developing this thing, blood, sweat, and tears.

19:14How did you know that he was the guy to trust? Through experience. I had three business partners before him and they'd all kind of hosed me. The first one was a friend and he ended up not doing what he said he was doing. And I found that out. And so I had to buy the company from him. And then I went and found another, my brother and another person. And I realized that other person was screwing me, for lack of a better term, with shipping costs, getting Theraguns from China to the US. I approached her about that and ended up being not a good situation. And so I had to buy my company back from them.

19:55And then I got in halfway in with a couple of NFL players. And, you know, I feel like Theragun had angels that would watch over me. That sounds funny. but I really felt there's this divine sort of like guidance. And I, something about that situation just didn't feel right. And then through just a really weird coincidence, I meet someone who was working for Ben at the time and I went and saw him. And when he walked in his conference room, I, I, I knew him. It was like, it was like a cousin or something. It was so weird. and he sat down and the more we talked, the more we just immediately got along.

20:35And I realized the reason when you said like, why was he the one? He was saying all the right things and he knew, he already kind of knew what to ask. And he was, my experience had told me, oh, wow, this is what it looks like. Not those things, but this is what it looks like. And we did a handshake deal. Honestly, we didn't sign any documents until three months later, it was March. Actually, it's our anniversary this month. Happy anniversary. Thank you. It was that, you know? And we're so different. We see the world through these such different lenses, but we knew that we both had the same goal.

21:13It was fuel to the fire. It made so many things just ignited from that, from product development to marketing. And we finally had someone come in and manage the money and just real things to make it a business. You asked me a minute ago when I knew it was a business. That's when I knew it was a business. It wasn't until then. When he joined. When he joined. And I was like, oh, wow, I think this could be big. He came in and was able to give it some operational rigor that sounds like maybe it was lacking fire. You know, we sat down in a room and he was like, tell me about this thing. What is it doing?

21:45And so we really designed, I'm doing this because we actually wrote on a wall in his office. They have those dry waste walls in his office. And we just wrote all the way around this wall. And that's just that whole experience. I realized like, oh, wow, he knows how to build a business. You know, I'm a chiropractor. I know how to build a practice and how to help people. But like to scale something like that, that was, yeah, that was magic. I think it requires the ability to also not let your ego get in the way to be able to recognize as a founder, hey, maybe I'm not the right person for the CEO role.

22:18Was there ever any part of you that thought maybe that was the hat you should be wearing? No, not for a minute. That's what made it so easy for both of us. I don't want to be CEO. That's not my specialty. You're that. Like, that's so much easier. So no, it wasn't ego. And I think people that have heard of Ben or know Ben's name or where he comes from, they may think there's some arrogance to him, but there's not. He's never been that way with me, ever. I never took that from him. I don't feel like he got that from me either. We've had heated debates, trust me. Like, we go at each other like brothers sometimes.

22:54But it's always like, I love you. I love you too. Like, let's make this happen. What can we do? Well, a good relationship isn't the absence of conflict, right? It's like knowing how to move through conflict well. Yeah. A good co-founder relationship, I was just talking about this with another guest, like a good co-founder relationship is like a good marriage. Yeah. Do you have any advice for other founders out there in terms of finding somebody who's going to be the right fit to the puzzle? My mom used to come and sit in my cars when I'd buy a new car. She'd get in the passenger seat. and she'd know right away.

23:28So I'd drive my car up to my mom's, get in the cab, pass it. Then she'd sit down and say, yep, this is the car. Or she'd say, nope, it's not the car. I think there's a feeling, there's something that happens. And if you ignore that, you're going to run into problems. And so I think listening to other people's opinions about this person, good or bad, is not good. You need to balance that out with who this person is, where they're coming from, but people can ignite things. They can come in and be like, what if he's doing this? And what if they do that? And Ben and I talk about it. He's given me a lot of autonomy before private equity and stuff came in.

24:07He just kind of let me do whatever. When I say let me, I mean, he'd just kind of go out and build the brand, do whatever you want to do. And some of the comments he would hear is, you're letting him do that as a founder? Are you afraid he's going to cut you out or something? And that was never the deal. That's not how it is. So I think my advice would be, you need to know the person. You said a second ago, it's like a marriage. You really need to know the person. When it comes right down to it, what are they going to choose? Like, what are they going to do in a situation? Do they have character?

24:40Can they tell the truth? Are they avoidant? There's a lot of little things that are going to matter. And most of the stuff doesn't, to be honest. But it's those moments that really matter, where you're sitting in front of a manufacturer, and you've got to be really clear with them about something. And you don't want someone scooting around the issue or whatever. You want someone that can come in and tell them and then have characters stick to that until they see it through the end. And those are things I saw in him that really made a big difference. The character pieces. Yeah. Not just the tactical expertise.

25:14No, because I think you can find people that are like that. And I think you can find money. To be honest, money is not hard to find. And so it isn't, I don't think. People are going to line up to give you money if you have a great idea. I know that from experience. So it was finding the right person, the person that knew what we were trying to do as a brand, that had the same traits and characteristics that I did. That's really where we melted together, Ben and I, closely. We had a no-asshole policy. There's no backstabbing. There's no talking about this or that. and and we he and I are really clear about being super honest with each other so that those are just little things you know it's like a marriage it's like a marriage yeah Theragun today which you know now has expanded into Therabody is your company right because you've expanded your product line which I want to talk about but Theragun has become so ubiquitous it's almost like Kleenex it's like now it has spawned you know a thousand competitors out there and it feels like no matter what percussive instrument you're using on your body, people are calling it a Theragun.

Read the full transcript

26:23Was there an inflection point in the business where you were like, oh my God, like this thing has a total life of its own now? It still happens, to be honest with you. It still happens. I was in the UK in Wells and we were announcing a partnership with a team. and just being there, seeing TheraBody products in the training room everywhere, in the physio's room and out in the weight room. And just those moments are still like, I mean, I could cry. I could smile. It's just, I just can't believe it. It's like not real. When I think that all that work did this, you know, it just, it's, yeah, it's really hard to believe it.

27:13You spent eight years before like the first consumer facing version of the Theragun came out. But when you're scaling a company, you can't work on timelines like that anymore. How has your process in terms of product development had to evolve? We have more people. You have more turnover. You got to get, you got to make more products. So it's not like you, you know, you don't have time to sit back and wait a year. you've got to immediately start working on something different it's the people it's getting the right engineers that can communicate that understand our ethos our mission and what we're really trying to build we're not just building products we're building solutions so as we scale it's finding the right people that can lead the right way that know how to talk about our products understand we're integrating science and protocols into something that really helps people So it's all of that.

28:09And it's wearing that. It's saying that. It's preaching that every day. It's talking about it in meetings. It's reiterating it over and over again about who we are and this is what we're doing and we're helping people. Man, I'm starting to get emotional when I think about it because it's like that's our goal. Do you still feel that connected to it? Yeah. it's beautiful well it came out of nowhere sorry no it's beautiful and i think it's i mean i think it's something that can be really difficult to stay connected to right success is a double-edged sword right like we live in a society in a culture that is so external success obsessed and we often don't think about what you're having to give up in the process.

29:04You've somehow managed to stay this connected to the mission and the thing that's driving you forward. But it's really easy to get lost in the details and the stresses of day to day. Have you ever lost your way and needed to find your way back? Yeah. Yeah, I have. Yep. to be honest, that's one of the hardest things. Through the growth of this and myself, that's been a real challenge because you go through these phases of like, in order to grow, you have to share the product. I can't be the one that's taking it to the world. And if my goal is to have a Theragun in every household in the world, I can't be the one that does that.

29:50So what does that look like? Well, I need more people. So if I'm gonna need more people, then they're going to tell their story about this. It's not going to be my story. It's going to be how they share what they share. So going through those transitions of like, wait a minute, why are they saying it that way? And then realizing like, wait, the ultimate goal is that we get a product into people's hands and they understand it and it benefits them. If that's how it happens. So that's been the sort of like, you know, wait a second, let me pull you aside and we teach you how to say this and what to say.

30:23And ultimately what's best for me is like, that people can say it in their own way. They can explain it in their own terms. I realized at some point that that's the magic is that like I shared it and now someone else is sharing their own experience of that. I got a message over the weekend from a woman that had a liver transplant. It's such a special testimonial. I get these all the time. and her sister is in the hospital with a Theragun on her feet. And this woman is saying on her phone, like, if I didn't have these, I'm in so much pain. And the minute she puts that on my feet and you hear her crying, you can hear me crying again.

31:08You can hear her crying in the background and just like thanking me. Oh my God, thank you. So that's why I think it's still, there's still such a strong connection because it doesn't stop. Yeah. You know, it doesn't stop. So I think if, if I had, if we had a product that was like shoes or tires or a hat or something, it loses its energy. It loses its like magic, you know, but this woman in Florida somewhere is having a liver transplant had pain and her sister knew what Theragun did and they, that ended up being the solution. So like, how can I like not be connected to that. So much of that connection to the power of healing was predicated on you creating this like really powerful hero product.

31:59You could have just stayed in the Theragun universe forever. When you become known so deeply for one thing, and when you know it has this transformative power, how do you approach thinking about expanding into other product lines? It wasn't intentional. know it wasn't like I we were sitting there Ben did it more than me to be honest I mean he would we'd sit in meetings he'd be like what other things are out there what what else can we do I mean he just had this sort of insatiable desire to grow and acquire businesses and stuff and that that wasn't I didn't want to do that I I wanted to make sure we provided solutions so when we started to grow that's the the lens that I was looking through like what's out there that really works that can be autonomous, meaning like someone can take it and have their own experience with it.

32:48If you're using ultrasound and you know what you're doing with ultrasound, then you can use an ultrasound unit, but it's not something I would give you to take home. So what is something I could give you that you could take home that you could do on your own? Those were some of the things we were looking through. Is it scientifically validated? Do we have research that shows the right protocols? Can we scale that? So those are a lot of the questions we asked. And, you know, at the very foundational element of all of it was, does it work? Is there science backed? And we also listened to our customers.

33:19That's another thing. People would ask for things, you know, like, hey, we need a better foam roller. We'd hear that over and over again. So finally, we're like, well, let's try and make one. So we looked into making one and we made our first wave roller. And now we have a whole series and people love that thing. And I don't think we would have made it. I know we wouldn't have made it if we didn't get so much feedback from trainers saying how important a foam roller was. When you also have a product that has some like real, we're a two Theragun family at home. We each have to have our own. When you have a product that has like some real force behind it, it also seems to me like it opens up the potential to, as much as it can heal, potentially do damage.

34:03How have you ensured that you're engaging in the education to make sure that people are using this in like a safe, a safe way that's A, not harming them and B, not opening you up to liability. Well, we still have legal teams and stuff. Like that's still part of a big part of what we do. Is it FDA certified? If it's FDA certified and what claims are we making and you have a 510K, if people don't know what that is, it's how you, it's a list of things that you make claims on, but it helps us sleep or tendon repair or whatever it is you're making the claim of, you have to post that. So it's something you put out there.

34:37So for us, it was like, can we make those claims? Can we make these things do what we're saying they're going to do? It's so funny to think about all the products that we've developed over the years. Cupping, for example. You know, when we first started talking about that, we were like sort of picking at something. Like, should we do this? What does it look like? And what are the parameters? When would you use it? And then we sort of whittle it down. We're like, oh, wow, I think we could do something. And so we try it. Let's try this and go put it in some, some chiro, some people's hands. That's also something that I think was really special is I had relationships with physios and chiros and sports teams and athletes.

35:14And so anytime we had a prototype, I had five, you were talking about a couple of guys we know earlier that I'd take it to Dr. Dan and be like, Hey, tell me what you think of this. It's like, I don't like that button. This thing on the bottom doesn't work right. And man, that's so much better than from some engineer sitting in a room that doesn't know how to use the product, doesn't know what to look for. That was a big part. It still is to this day. It's a really big part of our product development process. I mean, I'm taking, there's a place out here in Westlake Village that I go to, and I'll take things out there all the time.

35:47New products, pull someone aside, have them sign a non-disclosure that they won't tell anyone about it. And then I put it on or have them try it. And what's your feedback? And sometimes I'll just hand it to them and not say anything. And I learned so much from how people think and how they apply the products. And then we take that back and we try to scale that. It sounds like then there have potentially been some products that you were developing that you ended up abandoning. Yeah. Our first knee device that we made, we realized we were going down the wrong path. And so it wasn't the right fit.

36:20It didn't do the right thing. And we didn't have the motors in the right area. And so we scrapped it. But every week we'd kind of bring it back and talk about it. We had this really cool thing on Thursdays where we would put on a whiteboard and we would challenge, let's write, well, this is the product. Now let's tell, let's all of us in the room, think of reasons we shouldn't do this. So you'd write them all down. Now let's think of reasons why we should do this. And we write them down. And you sit in a room with people like that, that don't have an ego. Their goal is the same. Some really cool things came from that.

36:52I think one of the big themes of being an entrepreneur is the pivot. You had countless experiences, even in the early days where you could have been really discouraged, people kicking you out of places and whatever, but you had the conviction. Do you have any kind of framework for how you assess when to stay the course, when to recalibrate, when to abandon ship? That's probably part of my sickness, to be honest with you, is that I don't. Consistency, persistence, and delusion. Those are really the things that I really try to practice every day. Delusion. Delusion. It's a big one. I think that's part of it.

37:38You need people to tell you you're crazy. That's part of the recipe of success in my opinion. And typically it's people that are closest to you, your mom, your dad, your brother, your husband, your wife. Like, what are you doing? Are you crazy? Like, how can you think that that's going to work? And I love that because that means I'm being delusional. That means I'm pushing the boundaries of these things. Like I wanted to be with Red Bull Racing. What? How are you going to do that? We ended up with Red Bull Racing. How did you do that? Right. It was just by that time, our brand had grown enough that, and we had a commercial team and we'd really, during COVID, we really, that part of our business really grew a lot was the commercial side and working with teams and sponsorships and stuff like that.

38:24So it wasn't as, it wasn't as hard as it sounds because we knew people that knew people and we'd done a lot in the UK with premier leagues and a lot of those people know each other. So it just it sort of happened and you know it's just like anything else you reach out hey do you know anyone that knows yes let me introduce you this guy and suddenly we're on the phone with this guy and he's like oh my god we have the perfect spot for you guys and really how much is that and then you know it just ends up happening so it was it's it's special though when it finally you see it on tv and you know you see the drivers wearing it on their on their jerseys and stuff it's one thing to be called delusional in the early days when you have something that's unproven right yeah but then And it kind of reminds me a little bit of the trajectory of celebrity, right?

39:06As somebody becomes more famous, people maybe stop saying no to them, right? They're surrounded by yes-men even if they don't think that they are. Therabody has become this massively successful company. How are you still maintaining that commitment to some degree of delusion, to some degree of crazy? Yeah. It's a little bit like a drug because you kind of seek that. if everything's a yes to people, then I'm not doing the right thing. And that's part of it. You know, if we're sitting in a room with engineers and I'm telling them we need it to do this and this and that, and they're like, you can't do that.

39:46Perfect. That's what we're going to do then. I remember when I wanted red light on the first Theragun and they were like, you want what? We can't put red light on a Theragun. We have red light on a Theragun now. We're working on a product. And that one was, again, I brought it in and put it in an athlete's hands and told them what it does. And they're just like, what? There's no way this. And I love that to me. To me, that's like, where's that crow pie again? Let's start eating crow. It's a key element in product development. It's a key element in growth. Delusion is a really important part. It's just as much as part of the other ones.

40:22on the flip side have you ever had delusions that have actually proven to be just that or you've had to give up on something yeah yeah therabody university i i made that in 2019 and created some some courses around it and stuff and i didn't realize like oh my god this is this is going to be almost impossible you know and i've had people tell me well if you do that you're gonna have to do this and then you have to do that and for that to scale you're gonna have to do this. And I'm like, I can do that. No problem. Like we'll figure this out. But it takes a lot of manpower to do some of the things I was trying to do inside that, that vertical, I guess you would call it in our company.

41:00What made you recognize that you needed to cut your losses? The work that it took. Yeah. Just the challenge of, of the time, the man hours of getting it into the system and then sharing it into the world. As the company was growing, you have to pick and choose what you're going to spend your time on. You can't spend your time on everything. That was one of the subjects, I guess is the best way to say it, that we decided like, okay, let's just set that aside. It is what it is. People that know what it is will appreciate it. So I still use it at USC and a school in Portland and Indiana State University.

41:36So they still implement some of these courses that I designed a long time ago, but it's not Therabody University like I wanted it to be. You are a chiropractor by trade. Chiropractic work is by nature slow, methodical, one-to-one, right? Then you become a sort of reluctant entrepreneur, right? It's not something that you set out to do. And at a certain point, the company really accelerates. And now you're functioning at a totally different speed than maybe you're even like you constitutionally want to be. how did you get your system comfortable with that kind of speed and also with the kind of success that you were having it's a little bit like a workout if you've had a trainer or you've worked out with someone and they push you the the voices in your head are like i've never done this before how am i going to do this there's no way i've never walked on my hands across there's it's very similar to that.

42:38I've had days where I'm like, I can't do this anymore. Like I literally can't do this anymore. And I go to sleep, I have a good dinner. I, you know, I wake up, I go to the gym the next morning. And then for some reason I just feel like renewed. And it's, you know, that one step back, two steps forward. I just feel like there's, there's a really a lot of truth to that in my experience. So as the company's grown, there are things that I deal with today that there's no way I would have been able to deal with. I remember we were right in the middle of some of the thickest, most important things were going on.

43:13My brother dies. And I was like, what? Nothing is more important than that. And to suddenly have something that was everything to me suddenly mean nothing to me, that also gave perspective. Like, okay, wait a second. And then I had to come back. And it just happened to me the other day. I mean, we're being super authentic and real. I was in Europe. I flew to London. We were in our London office for a couple of days. Then I went and spent some time with my family in Norway. And I got so lost in that experience with my family. I was just, I love Norway. I'm so far away from anything. My phone still works, but we're not on the right time zone.

43:59So I just kind of lost my, I got lost in it. And I got on the airplane and we flew back and I was watching movies and I wasn't really doing emails. I was doing a lot of social media stuff on the airplane. I landed and I woke up the next morning and I had to get to a meeting right off the bat, like at 9 a.m. the next morning. So I landed at 7 or 8 from Europe, so tired, passed out, woke up the next morning, hit the ground running. And about halfway through that day, I was like, F this, like this just happened. I'm like, I was doing all of this. And I started looking like, wait a minute, how can I spin all these plates and keep them going all at the same time?

44:40And so even then I had to kind of step back and be like, okay, hang on a second. It's not all a mess. Let's just take away the things that aren't super high priority right now. And let's just focus on the things that are priority. And that, that's taken a skill and a talent, you know, to believe in myself, to focus on the things that are important and not let it get to me. Do you have any practices that really help solidify that for you and help bring you back when you start to spin out? I need at least one hour for myself in the mornings. And I didn't get it that morning. I jumped up and had to jump in the shower and I do get going and suddenly I'm in my car and I'm thinking about the day and I just didn't really get a chance to kind of ground myself and I pun intended you know like I didn't I'll usually go down to the beach I'll go running I'll do something to just kind of ground myself and kind of like okay it's all gonna be good when I don't do that it suddenly I feel like I'm kind of behind the eight ball and I gotta run faster or hurry more or take more phone calls or just do a lot of silly things.

45:44If I don't have my morning, my morning hour, I probably will end up cracking at some point in the day. The Therabody story for a lot of people is like a dream story. Do you have any advice for founders out there in terms of titrating and acclimating to success so that they don't end up just knocking themselves back down to the starting point? Yeah, it's going to be hard. And it needs to be hard. I was talking to this kid, one of my son's friends, and he was going through a situation with work. And he was running this by me. He was kind of, here's my scenario, this is what I'm doing, and blah, blah, blah, blah.

46:23And he got to the point where he's like, and so I just thought, you know, I might as well just do this. And I was like, hang on a second. In my experience, anytime I've said I might as well, I was compromising something. Those decisions always came back and bit me. So I told him, don't ever make a decision that's might as well. Do the hard thing. The hardest thing and the right thing are the same thing. And so in situations where I'm faced with something, I don't want to do this. I just kind of sort of slow close my eyes and where's that resistance coming from I need to step into that that's where I need to step into is it is it my kids my mom is it relationship is it my health is it the company is it this person is my wife like what is it and then that's where I'll step into and just kind of that thing is something that I realized was a law for me it was like the hardest thing and the right thing are typically the same thing when it comes to certain situations like that.

47:27And so I just choose the hard thing. So I think anyone that's in business that wants to be a founder, it's not easy. It's the hardest thing you'll ever do. And you'll have things hit you that put you in despair, that really make you think like, I can't do, you really question yourself. And I've gotten to the point now where I'm not afraid of that feeling. It's on my checklist of things that I have to do to be successful. So I just check it off. I don't live in it. I don't take it personal. I just recognize like, oh, this is crappy, but I got to do this thing. And the despair indicates to you that something good might be on the other side.

48:05Right around the corner. Yep. Right around the corner. That's a beautiful note to close on. Jason, thank you so much for the candor today. Yeah. Thank you. It's been great to be here. And thanks to all of you for tuning in. Make Make sure you're subscribed to Shopify Masters so you never miss an episode. I'll catch you next time.

From the publisher

Dr. Jason Wersland turned a 3 a.m. garage experiment into the number one percussive therapy brand in the world, with more than 6.5 million Theragun massage devices sold. In this episode, he breaks down the unglamorous eight-year grind behind that overnight success: five prototypes, three bad partners, and a one-to-one credibility-building strategy that eventually landed him in Cristiano Ronaldo’'s training room.

For more on Therabody and show notes click here

 

Subscribe and watch Shopify Masters on YouTube!

Sign up for your FREE Shopify Trial here.

More from Shopify Masters

All 362 episodes
How a Motorcycle Crash Led to 6.5 Million Theraguns SoldShopify Masters · 49 min
Listen in VO