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16 episodes
Suite Success: Masters of Hospitality
by Skift · English
Welcome to Suite Success: Masters of Hospitality, a Skift Podcast, where we unlock the secrets behind the world's most successful hotel and hospitality brands. Hosted by industry expert Katie Cline, each episode features exclusive interviews with top executives, seasoned leaders, and trailblazing innovators in the hospitality world. Together, they reveal the strategies that drive guest loyalty, enhance customer experiences, and set their brands apart in a competitive market. Whether you’re a seasoned hospitality professional or aspiring to break into the industry, Katie will distill each conversation into actionable steps that you can implement in your own business. Tune in weekly to elevate your hospitality game and achieve your own 'suite' success.
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How Maker's Mark Turned a Bourbon Distillery Into a Must-Visit Destination
Maker’s Mark’s hospitality program at Star Hill Farm (Loretto, Kentucky) and how it turns a bourbon distillery into a must-visit destination through “flavor vision,” intentional guest experiences,…
12 Nov 2026 · 50m · 18 chapters
Want to Get Featured in The New York Times? A Journalist Reveals What Actually Works
How to earn meaningful media coverage (specifically The New York Times) and what makes a pitch newsworthy, timely, and non-promotional.
5 Nov 2026 · 53m · 24 chapters
The End of Luxury Hotels as We Know Them? A Hotel COO Explains What's Next.
Paradero Hotels’ COO Andre Boersma explains why “luxury hotels as we know them” are shifting toward frictionless, destination-first, experience-inclusive stays.
29 Oct 2026 · 47m · 19 chapters
You Can’t Market Your Way Out of a Bad Experience
Travel Alberta’s CEO argues destinations can’t “market their way out” of weak customer experiences.
22 Oct 2026 · 58m · 25 chapters
CEO of Club Med North America: “The ’No’ Does Not Exist”
Conversation with Carolyn Doyon, president/CEO of Club Med North America and the Caribbean, about building a hospitality career and evolving Club Med’s all-inclusive model—“the ‘No’ does not exist.”…
15 Oct 2026 · 39m · 13 chapters
She Started as the Receptionist. Now She’s the CEO.
Angela Vall, president/CEO of Visit Philadelphia, discusses destination marketing as “people attraction,” how Philadelphia is marketed beyond stereotypes, and how she led Visit Philly through…
8 Oct 2026 · 55m · 19 chapters
Leela Palaces’ CEO on the Overlooked Detail That Can Make (or Break) a Hotel Stay
Leela Palaces CEO Anurag Bhatnagar explains how “overlooked details” shape luxury hotel stays, arguing that true Indian luxury comes from anticipatory, ritual-based service systems—not SOPs—and that…
1 Oct 2026 · 59m · 21 chapters
He Spent 20 Years in the Army. Now He Runs One of the World’s Largest Hotel Companies
Larry Kukulik, president/CEO of BWH Hotels (parent of Best Western, SureStay, World Hotels), explains how his 20-year Army legal/military-justice career shaped his hospitality leadership.
24 Sep 2026 · 53m · 24 chapters
KAYAK’s New CEO on What No One Tells You About the Top Job
Pierre Buehler, newly appointed CEO of Kayak (Booking Holdings), discusses what it means to succeed a long-time founder, how Kayak should evolve with AI, and how Kayak maintains consumer trust…
17 Sep 2026 · 52m · 20 chapters
These Founders Have a Formula for Hospitality Design That Drives ROI
Summerled’s strategy-led hospitality design process for short-term rental owners, focused on ROI, guest psychology, and market-specific amenity choices (including how to avoid “amenities arms race”…
10 Sep 2026 · 1h 4m · 26 chapters
This Travel Tech Founder Says We’re Entering an Era of “Unlimited” Travel Demand
Tim Henschel, co-founder/co-CEO of Hotel Planner, argues the travel industry is entering an “unlimited” demand era driven by remote work, smartphones, and changing demographics.
3 Sep 2026 · 43m · 17 chapters
He’s Planned More than 30,000 Trips: Here’s What Travelers Get Wrong
Why travelers get luxury trips wrong, and why a high-touch travel advisor beats DIY/AI planning.
27 Aug 2026 · 1h 1m · 32 chapters
Why This Founder Believes Every Hotel Should Think Like a Media Company
Founder of boutique-hotel media argues hotels should “think like a media company,” using social-to-newsletter funnels, two-way reader engagement, and niche storytelling to build community and revenue.
20 Aug 2026 · 48m · 27 chapters
The Man Behind Hospitality’s Top Events on the Biggest Threat to AI
QuestX Group President Alexi Khajavi discusses hospitality’s biggest AI threat and why live, relationship-driven hospitality will remain premium.
13 Aug 2026 · 1h 12m · 24 chapters
The CEO of a 100-Year-Old Hotel on What You Should Never Preserve
Running and preserving a 100-year-old historic luxury hotel while meeting modern guest expectations; what not to “preserve” (e.g., outdated infrastructure) and how to balance landmark protection with…
6 Aug 2026 · 49m · 20 chapters
How Two Founders Made Impossible Reservations Possible
RezX (Rezex/ResX) founder story on making hard-to-book reservations possible via a peer-to-peer reservation exchange that started on Instagram and became an app with a recurring subscription.
30 Jul 2026 · 42m · 20 chaptersWe use cookies.They keep VO running smoothly and help us improve it. Privacy policy